Who Uses This Software?

Businesses that value talking to their customers in order to gain valuable insights about improving user experience and satisfaction of their product or service.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Handrail
  • handrailux.com
  • Founded 2015
  • United States

About Handrail

From customer interviews to usability assessments, Handrail turns research data into meaningful information so you can define, measure and improve user experience and satisfaction. -See the data through the lens of your Personas so you can make decisions based on your user types. -Gather feedback, ask follow up questions and record observations while you are having conversations to uncover insights about your product or service. -Use standard usability metrics and measurements

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Handrail Features

  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management
  • Animation
  • For Mobile
  • For Websites
  • Heatmaps
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

Handrail Reviews Recently Reviewed!

I'm getting more value out of customer research thanks to Handrail!

Jul 24, 2018

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: Handrail helps foster collaboration across more people across our team simply and easily. We've never had any issues generating useful customer insights before, the big difference is now is that with Handrail is it's easier to share and much easier to keep the research organized. We don't even have to think about it after collecting it--it's like magic.

Cons: Handrail gets everything done that we ask it to do. I don't have any major quibbles with the design or features. I can do without the pie charts, I would prefer bar charts, but maybe that's just me.

Overall: Saved time, made it easier to focus on doing research rather than organizing it, simplified how the research is shared and presented.