SBS Financials Reviews

Pros: We have been working with SBS for over three years. During that time, SBS has been very responsive to our needs as well as our ongoing training requirements. Whenever there is something new that we are trying to do or if we are having unexpected problems, SBS Support is very responsive in assisting us. Usaully they are able to go in on the back end and figure things out, but if we need to set up a traing session, they are always very quick to provide that service as needed. Another thing that I like about this software is that it is competitively priced. This is a good value for the money, and I know that we are not wasting our money on the product. We are able to make a resonable payment monthly, and SBS takes care of a lot of the headache for us. As the software is hosted in the cloud, we don't need to worry about backups, etc. We have very rarely been charged for extra time that SBS has worked with us. And when we have, it has been because of a change that we have made as a company that has truly required more help from SBS. All of my staff have been working with this software for quite some time. We have gained proficiency with the software, which is intuitive to use, anyway. It is realatively easy for staff to pick up on and use, and SBS is extremely responsive to us when we need a little extra hand-holding.

Cons: Because there is a four hour time difference between us and SBS headquarters, we have to be very careful that if we need support, we are making the phone call prior to SBS shutting down for the day. This was frustrating when we were first learning the software, but as we have become more proficient with its use, this is hardly ever an issue. There are instances where the software seems to have bugs. If the user does something that the software doesn't like, it can lock the session up. As we have gotten better with the software, however, we have learned certain things to avoid to keep this from happening.

Overall: SBS works with us to ensure their product has the features we desire to run our business office efficiently. We have added on multiple applications and features throughout the years and have really enjoyed working with the team.

Pros: The system has so many great features! Our company uses the General Ledger, Accounts Payable, Budgeting, Expense Reporting and PO Applications. General Ledger Application: The ability to drilldown on Financial Statements to get to the detail and pull up the attaching support (invoices, etc.) is a timesaver during our financial reviews. Expense Reporting / Accounts Payable Applications: Online Expense Reporting system that is fully integrated into the Financial Desktop system works seamlessly for our end users that aren't as familiar with systems in general. Approvers having the ability to approve Expense Reporting and Invoices through email or through the system itself is essential in our environment where a lot of our approvers aren't at a computer for the majority of the day. Great feature! Budgeting Application: MUST HAVE! Our business office uses this application frequently to update projections. It has amazing features to compare account information, drill into detail, and quickly update Budget/Projection information. We give our department heads access to their individual department so they can update their projections/budgets on their own and only have access to their particular accounts. The Support Team really listens to feedback to make the system even better. If any problems arise, they are extremely quick to resolve.

Cons: The financial statement report writing portion of the software within the general ledger application could be more flexible but has all the features to get what we need.

Pros: What I like the most is SBS's customer service. It is easy to contact someone at SBS for assistance with an issue. There is little or no delay in reaching a customer service rep. They are very friendly, very helpful and very thorough. I have never been dissatisfied with their customer service!

Cons: What I like the least is a few steps that seem to be unnecessary. In A/P, we can pay a miscellaneous vendor. During invoice entry, a question asks if I want to enter the miscellaneous vendor's address. I always clicked "yes" to go to that screen. One day I clicked "No" and it remained on invoice screen. I then manually clicked on the tab to enter the address. The question seems unnecessary. In most cases, the address is necessary, so why does it even ask? Also when entering a credit memo, it asks if it should be applied to an invoice. From an accounting standpoint, the answer should always be "NO". Otherwise, it would change the amount of the invoice that it pertains to, rather than showing a credit against all or part of the invoice. So with every credit memo I enter, I must click "No".

Overall: We have made a number of changes in our general ledger with chart of accounts and statements. The staff at SBS walked us through every stage of the transition and integration back into our statements. We didn't miss a beat!

Pros: There are too many things I like to pick just one I like most. I imagine the integration of all the modules with one another and the ability to download/upload other types of software files into SBS for processing would probably be the thing I like most. But really, the customer service just cannot be beat--the best of any software program I've ever used.

Cons: I wish there was an attendance calendar for each employee which recorded their sick and vacation time. You can pull the time card detail, but I'd love to see an annual calendar for each employee. There isn't anything I dislike-only an enhancement I'd like to see.

Overall: SBS support team is friendly and always supportive. They might have to research sometimes, but you can depend on them to resolve the issue. It seems there are more tools I can utilize. I will love to take a webinar style seminar if there is any.

Pros: Data can be easily export as Excel, PDF, or Word. After downloading the report, it is easy to manipulate as I wish. The import from external system tool is A+. Once you learn it, save your time in GL, AP, BB, and we have fewer errors.

Cons: In AP, to share the information between two companies like a purchase report, the vendor number has to be the same. If the parent company has the control of setting up a vendor number, it might be more useful.

Overall: Time saving once we were all set up. The software enabled us to centralize all our AP/GL function for 12 locations spread across the US.

Pros: We implemented in 2010 and have not regretted it. Security features were easy to implement as was creating custom imports from our existing software.

Cons: Custom report writer can be a challenge, as can setup as there are so many places to set up the user, the AP approvals user. Organization charting can also be difficult. If you don't get it exactly correct the units will not report.

Reasons for Choosing SBS Financials: Best value for the money.

Reasons for Switching to SBS Financials: We upgraded from a 1980's text based platform.

Overall: We recently started using the reconciling option. This helps us keep track of our o/s checks on a daily basis. very helpful for monitoring our daily cash needs.

Pros: There is documentation available on most screens. This makes it easy to try out new options. Anything I come up with that I need is typically available. if by chance there is something, the team is willing to consider it for future releases. I am very happy with this software.

Cons: Nothing is perfect to everyone. So yeah, there are a couple of extremely minor things that are not worth mentioning.

Pros: It is easy to use. SBS works well for keeping the multiple companies that I have to maintain. The system is simple to use for running checks for accounts payable.

Cons: Consolidating the financials for the multiple companies can be difficult at times. There always seems to be an issue getting all the companies to load into the consolidated module correctly.

Overall: Love Kim and the support team. Always helpful and rarely have to wait an excessive period to get responses/assistance.

Pros: I like that it is entry based so that any changes to anything have to be done by entry so everything stays in the correct period. Also great that multiple companies can be set up. Like being able to run checks on blank stock and the functionality of paying people ACH pretty easily.

Cons: In Bank book you make a bbti (in) entry or a bbto (out) entry for banking. Makes total sense - BUT that "I" and "O" are right next to each other and one can accidently get the entry reversed of what was wanted.

Overall: We have had an excellent working relationship with SBS for many years (at least 15 years I believe). The team at SBS is top notch, always receptive to our needs from any system issues to pricing.

Pros: The number one thing about this product is its ease of use. It is very intuitive. After the training phase, it has been nothing but smooth sailing. There was some apprehension when the switch to the cloud occurred but it too went off without a hitch.

Cons: There are occasionally transactions which happen which we are unable to explain, however your customer service team is always available to correct any of our mistakes.

Pros: The general accounting functions of Accounts Payable, Bank Book, and General Ledger are relatively easy to navigate and use on a daily basis.

Cons: The financial statement set up/parameters are hard to navigate and if something needs to be corrected, there are many steps and locations one must complete before it is done correctly. It would be more convenient if the reporting function would allow you to print multiple reports at one time rather than going back in and starting over to run the same report with different account parameters.

Overall: The customer service is great. Everyone that we have ever had help us with issues have been very responsive and helpful.

Pros: Overall the software is good, reliable. The customer service is great. The budgeting package works well with the gl portion.

Cons: We have had a lot of difficulties with the budgeting for wages and salaries. General budgeting is good, but the wages and salaries budgeting is unreliable at times. Primary issues have been with splits and when an employee is termed and we copy records to another budget field.

Overall: For all of the accounting software I have used they by far and away have the best support, training and customer service.

Pros: SBS provides great support and customer service. They are quick to respond and provide help and walk-through training's and there staff is very knowledgeable in multiple areas. Also their software developers do a nice job of communicating with accountants, which I have found very refreshing.

Cons: Documentation on processes and procedures is not easily available in the software, however if you call SBS they email the information right over.

Pros: Support is the best! Someone always gets back to you in a timely manner with the help needed.

Cons: It has a feel of "old school" and can be a little complicated. No online manual.

Overall: We genuinely appreciate all the accommodations and support we have received in the last 2 1/2 years

Pros: - Ease of use of software - Exceptional customer service/support - Implementation projects have not only met but exceeded expectations

Cons: -That your office isn't in Florida : )

Overall: Once again the customer service you receive when you have a question is wonderful. Customer service agent will take the time to really understand the issue you are having or what you are trying to do to fine the best and most efficient solution. You can reach them by phone or email and will always return your call in the same business day (it is normally within one to two hours).

Pros: The customer service that SBS provides is by far the best service I have see from a software company. There are different modules to the program however, they are all set up similar for ease of use. I started using this system in February of 2017 and it was very easy to learn.