# ISL Light Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of ISL Light Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of ISL Light Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/146892/ISL-Light-Remote-Desktop --- # ISL Light Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 23, 2025 Written byPreksha Buttan Preksha Buttan Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software ad... [See bio & all articles](https://www.capterra.com/resources/author/pbuttan/) Edited byNiels Juist Niels Juist [See bio & all articles](https://www.capterra.com/resources/author/niels-juist/) Written by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ISL Light ISL Light Overview: ### Key takeaways Insights from verified Capterra reviews ISL Light helps small businesses deliver remote support and manage help desk tasks with fast setup and reliable unattended access. It’s most used by IT and software service teams. Reviewers highlight its speed and cross-platform compatibility, though multi-monitor and Mac setup can be limiting. Recent updates add usage metrics, clipboard controls, and advanced features like SSO and REST API access. ### Our verdict ISL Light suits teams that prioritize fast, reliable remote access with minimal setup. Its concurrent session model offers flexibility, and advanced tools like API access and SSO support deeper control. Buyers should weigh multi-monitor and Mac setup limitations before committing. Overall rating Based on 779 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Pros & cons Streamlined remote software deployment Consistent and dependable performance Occasional remote connection interruptions Inconsistent clipboard functionality Starting price $16.9 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ISL Light alternatives ISL Light may not suit teams seeking deeper ticketing workflows, broader compliance features, or more intuitive screen and monitor management. If your priorities lean toward those areas, consider exploring other help desk tools that better match how your team works and what support you need. Highest Rated [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting price $67.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146892/ISL-Light/alternatives/) ## Who uses ISL Light? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined remote software deployment 100% positive reviews out of 31 Most reviewers describe deployment as straightforward, with flexible options and minimal effort for widespread installation. Aaron F DevOps Manager, 51 - 200 employees. "The software just works and is quick to connect plus has very rapid deployment options with great documentation on how to do this." Occasional remote connection interruptions 44% negative reviews out of 64 Some reviewers indicate connection stability issues, especially with weak internet or when supporting Apple devices. Consistent and dependable performance 97% positive reviews out of 30 Most reviewers report reliability as a key strength, noting stable operation and minimal downtime in daily use. Inconsistent clipboard functionality 69% negative reviews out of 35 Some reviewers report unreliable copy and paste, with frequent failures transferring text or files between devices. Martin H Managing Director, 1 employee. "The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine..." Effortless initial configuration process 97% positive reviews out of 30 Most reviewers find setup very simple, highlighting quick installation and easy configuration across multiple platforms. ## ISL Light's interface ISL Light’s interface is built for speed and simplicity, with reviewers noting its clean layout and intuitive setup across operating systems. While most users find it easy to navigate and deploy, some mention friction when managing multiple monitors or installing on Mac devices. 2+ Preksha Buttan Reviewers consistently highlight how quickly ISL Light can be installed and used, even by solo IT leads managing remote teams. The interface supports fast connections and clear navigation, though workflows involving multi-monitor setups or Mac installations may require extra steps. Ease of Use 4.7 (779) 4.7 Based on 779 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Preksha Buttan ISL Light’s highest-rated features help teams reduce downtime and improve support responsiveness. The ability to connect quickly and manage devices without user intervention simplifies remote workflows and enables more proactive IT operations. Features 4.6 (776) 4.6 Based on 776 reviews The ISL Light features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from all time published reviews. Remote access and control 4.4 (298) 298 reviewers rated this feature Enables fast, reliable connections across devices and platforms. Reviewers highlight its speed, multi-monitor support, and ease of setup, making it essential for remote troubleshooting and client support. Unattended access 4.1 (194) 194 reviewers rated this feature Supports remote maintenance without requiring someone at the device. Users value its reliability, quick setup, and ability to manage servers and workstations during off-hours. Advanced customisation 0 reviewers rated this feature Enables teams to automate session workflows, modify app behavior using command-line arguments, and integrate with third-party services via API. These controls help tailor remote support environments to specific operational needs. Single sign-on 0 reviewers rated this feature Supports secure authentication through identity providers like Microsoft Entra or Okta using SAML 2.0. This simplifies access management and improves security across distributed teams. Premium support 0 reviewers rated this feature Provides priority access to ISL’s global support team during extended weekday hours. This ensures faster resolution for critical issues and smoother onboarding for enterprise deployments. REST API access 0 reviewers rated this feature Allows integration with external systems and automation of license usage. IT teams can streamline workflows by embedding ISL Light into broader infrastructure setups. Usage metrics 0 reviewers rated this feature Tracks user interactions such as button clicks and file transfers during sessions. These metrics help IT teams analyze tool usage and optimize support workflows. (Released: April 2025) Clipboard retry control 0 reviewers rated this feature Allows users to define how many times ISL Light should attempt clipboard access before logging the blocking application. This improves troubleshooting and session reliability. (Released: April 2025) Unattended access download button 0 reviewers rated this feature Adds a direct download button to the unattended access setup dialog, streamlining installation and reducing confusion during remote setup. (Released: April 2025) Black screen disable setting 0 reviewers rated this feature Introduces command-line options to prevent black screen activation on either side of the session, giving teams more control over visibility and privacy. (Released: April 2025) All key features (92) This aspect helps you manage user access and security with options like admin rights and MFA. Some users say controls are easy to set up and flexible, but reviewers report granular permissions are limited and hope for future improvements. 78.57% of 126 reviewers that rated this feature as important or highly important Integrates with Active Directory 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Enables teams to automate session workflows, modify app behavior using command-line arguments, and integrate with third-party services via API. These controls help tailor remote support environments to specific operational needs. 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 42.86% of 14 reviewers that rated this feature as important or highly important Highlight content and/or make notations about parts of content 50.00% of 4 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 100.00% of 2 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates 0% of 0 reviewers... A record of all activities within the system, including user access, changes made, etc. 0% of 0 reviewers... Verify the identity of users/devices to enable secure access 0% of 0 reviewers... Introduces command-line options to prevent black screen activation on either side of the session, giving teams more control over visibility and privacy. (Released: April 2025) 0 reviewers rated this feature Communicate using direct chat or messages within the system 0% of 0 reviewers... Allows users to define how many times ISL Light should attempt clipboard access before logging the blocking application. This improves troubleshooting and session reliability. (Released: April 2025) 0 reviewers rated this feature Provides a channel for team members to share media files, communicate, and work together 28.57% of 7 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 68.00% of 25 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 18.18% of 11 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 40.38% of 52 reviewers that rated this feature as important or highly important Alter the layout and content of reports 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 78.95% of 19 reviewers that rated this feature as important or highly important Creates virtual version of end user's desktop environment or operating system 0% of 0 reviewers... Share screens of either your computer's desktop or your browser tab with another computer 70.83% of 24 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics 57.14% of 28 reviewers that rated this feature as important or highly important Access system information, including hardware and software configuration, to perform diagnostics 0.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps 14.29% of 28 reviewers that rated this feature as important or highly important Reminders sent via email 0% of 0 reviewers... A chronological record of actions or occurrences within a network, software, or process 0% of 0 reviewers... Create, save, and store files 0% of 0 reviewers... You can quickly transfer files for installations, updates, or troubleshooting. Reviewers indicate file sharing is easy, reliable, and supports drag-and-drop, making it convenient for sending large files, though some users feel the process could be less cumbersome. 60.39% of 154 reviewers that rated this feature as important or highly important Move files across different systems or networks 77.50% of 40 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations 57.89% of 19 reviewers that rated this feature as important or highly important Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more 64.29% of 14 reviewers that rated this feature as important or highly important Track and organize the number of licenses available to the organization 40.00% of 10 reviewers that rated this feature as important or highly important Ability to chat online in real time 0.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 51.52% of 33 reviewers that rated this feature as important or highly important Share screens from your tablet or smartphone 50.00% of 2 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user 200.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 64.29% of 14 reviewers that rated this feature as important or highly important Allow several participants to share screens simultaneously 33.33% of 6 reviewers that rated this feature as important or highly important Access multiple screens from one centralized location 54.55% of 22 reviewers that rated this feature as important or highly important Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service 0% of 0 reviewers... Record the audio of phone conversations for quality assurance purposes 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 62.50% of 8 reviewers that rated this feature as important or highly important Provides priority access to ISL’s global support team during extended weekday hours. This ensures faster resolution for critical issues and smoother onboarding for enterprise deployments. 0 reviewers rated this feature Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet 0% of 0 reviewers... Allow one presenter to pass control of the screen sharing to another participant 85.71% of 7 reviewers that rated this feature as important or highly important Helps control, track and monitor printing processes 0% of 0 reviewers... Share your screen with a third party to enable them to see what changes/actions are being performed as they happen 73.33% of 30 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. 38.66% of 119 reviewers that rated this feature as important or highly important Receive data and information in real time 0% of 0 reviewers... Active monitoring of systems, applications, or networks 87.50% of 16 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 0% of 0 reviewers... Receive system updates as soon as any changes are made 0% of 0 reviewers... Enables fast, reliable connections across devices and platforms. Reviewers highlight its speed, multi-monitor support, and ease of setup, making it essential for remote troubleshooting and client support. 298 reviewers rated this feature ISL Light offers robust remote access, letting you manage devices efficiently and support users nationwide. Reviewers appreciate its reliability, fast connections, simple interface, and helpful tools, though some users mention multi-monitor support could be improved. 78.86% of 317 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications 93.75% of 16 reviewers that rated this feature as important or highly important Print remote documents from multiple devices 0% of 0 reviewers... Provide support to your customers and employees remotely over a shared network 64.29% of 14 reviewers that rated this feature as important or highly important Deploy updates or install new software remotely 85.71% of 14 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 28.57% of 42 reviewers that rated this feature as important or highly important Allows integration with external systems and automation of license usage. IT teams can streamline workflows by embedding ISL Light into broader infrastructure setups. 0 reviewers rated this feature Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Record and save a video file of what is happening on a computer screen 45.45% of 11 reviewers that rated this feature as important or highly important It gives you the ability to instantly view and share screens for troubleshooting and training. Users think screen sharing is fast, responsive, and easy to use, making problem-solving and user guidance much simpler, though image quality can sometimes vary. 61.62% of 198 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches 0% of 0 reviewers... At least a username and password is required to access the system 200.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 0% of 0 reviewers... Continuously scan servers on a designated network to monitor health and search for any irregularities or failures 0% of 0 reviewers... Set and monitor service level agreements to ensure timely response and resolution 72.73% of 22 reviewers that rated this feature as important or highly important Record active support and chat sessions for auditing and training 28.13% of 32 reviewers that rated this feature as important or highly important Transfer a support session to another team member 33.33% of 30 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once 93.75% of 16 reviewers that rated this feature as important or highly important Supports secure authentication through identity providers like Microsoft Entra or Okta using SAML 2.0. This simplifies access management and improves security across distributed teams. 0 reviewers rated this feature Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 25.00% of 12 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 100.00% of 2 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. 75.00% of 16 reviewers that rated this feature as important or highly important Extra layer of security that requires not only a password and username but also something specific to that user 93.75% of 16 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa 0.00% of 1 reviewers that rated this feature as important or highly important Supports remote maintenance without requiring someone at the device. Users value its reliability, quick setup, and ability to manage servers and workstations during off-hours. 194 reviewers rated this feature Adds a direct download button to the unattended access setup dialog, streamlining installation and reducing confusion during remote setup. (Released: April 2025) 0 reviewers rated this feature Track the availability time for a designated network or website over a given period of time 100.00% of 1 reviewers that rated this feature as important or highly important Tracks user interactions such as button clicks and file transfers during sessions. These metrics help IT teams analyze tool usage and optimize support workflows. (Released: April 2025) 0 reviewers rated this feature Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 80.00% of 20 reviewers that rated this feature as important or highly important Record and playback video calls 0% of 0 reviewers... Chat with your counterparts over the video in real time 25.00% of 4 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video 10.00% of 10 reviewers that rated this feature as important or highly important Supports various video file formats 100.00% of 1 reviewers that rated this feature as important or highly important Allows multiple users to simultaneously annotate on a digital whiteboard 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Preksha Buttan ISL Light’s highest-rated features help teams reduce downtime and improve support responsiveness. The ability to connect quickly and manage devices without user intervention simplifies remote workflows and enables more proactive IT operations. Features 4.6 (776) 4.6 Based on 776 reviews ## Pricing Value for money 4.5 (708) ISL Light starts at $34.90 USD per month, billed annually at $418.80, which is well below the average SMB budget of $80 per user/seat, per month. Pricing is based on concurrent sessions rather than named users, with flexible options for pay-per-use and unlimited access. There is a 15-day free trial available. Free Trial [View pricing plan details](https://www.capterra.com/p/146892/ISL-Light/pricing/) Starter $16.90 Other,Per Month It includes: - 1 Licensed User - 10 Managed Devices - Mobile Device Support - Connect via RDP - Email Invite Standard $34.90 Other,Per Month It includes: - 1 Concurrent User - 40 Licensed Users - 1000 Managed Devices - Mobile Device Support - Email Invite - Connect via RDP - User Management - Device Permissions - Standard Customization - Custom Deployment Link Premium $54.90 Other,Per Month It includes: - 1 Concurrent User - Unlimited Licensed Users - Unlimited Managed Devices - Mobile Device Support - Email Invite - Connect via RDP - User Management - Device Permissions - Advanced Customization - SSO/SAML - Premium Support - Custom Deployment Link Self-Hosted $44.90 Other,Per Month It includes: - 1 Concurrent User - Unlimited Managed Devices - Unlimited Licensed Devices - Mobile Device Support - Connect via RDP - User Management - Device Permissions - Advanced Customization - SSO/SAML Value for money 4.5 (708) 4.5 Based on 708 reviews ## Integrations ISL Light connects with select support and IT service platforms. These integrations, offered through a mix of native and third-party links, help streamline remote session workflows and reduce manual updates across support environments. Popular integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Avast Ultimate Business Security](https://www.capterra.com/p/170318/Avast-Business-Antivirus-Pro-Plus/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[ Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/)[ Devolutions Hub](https://www.capterra.com/p/185767/Devolutions-Password-Hub/) Preksha Buttan Senior Content Analyst Connecting ISL Light with service platforms helps your support lead log sessions faster, reduce context switching, and maintain cleaner ticket histories without juggling multiple tools. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (650) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (650) 4.7 Based on 650 reviews ## User reviews Overall rating 4.7 Based on 779 reviews Filter by rating 5(591) 4(177) 3(10) 2(0) 1(1) Mentioned topic Sorted by most recent IG Isaac G. It Manager Government Administration ### "Simply the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 I've been using it for 13 years now, and the best part is that I don't need to find any other software. Pros The easiest to use and most complete I've ever used. Intuitive for the remote user, and easy to connect unattended computers. Cons They should make the usage reports simpler and more complete; right now they are still very limited. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HA henrik a. IT manager Chemicals ### "Makes life as an admin easier." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 20, 2026 This is just one of those small programs that makes life as an admin easier. No need to make to many changes, works fine as it is. Pros Easy to work with. Very little footprint on the clients. Stable, even when the internet is slow. Easy to find clients on the list. Cons Every time I install a new client I have to active share it with the other users, would be easyr that the was shared by default. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SY Stephen Y. Director Computer & Network Security ### "ISL is the King of remote support. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 I would not consider any other remote support s/w. I have tried them all. Not interested in any other remote support s/w. Pros It just gets better and better, I have tried the rest and they dont come close. As an IT professional this is the one for me. Cons Nothing, it works GREAT. I cant think of anything I dont like about ISL. Great product, GREAT support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Miha M. advisor Public Policy ### "ISL recomended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 27, 2026 Overall, ISL Light provides a very good user experience. The system is easy to operate, dependable, and suitable for regular professional use, making remote support simple and efficient Pros It is easy to use and very intuitive. The platform is well structured, user-friendly, and allows efficient work without the need for extensive training. Cons There were no major drawbacks. Some advanced features could be expanded, but overall the service works well for everyday use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GŽ Gregor Z. Professional Worker Performing Arts ### "ISL Light Delivers Exceptional Performance and Security" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2026 ISL Light is an outstanding remote support solution. It combines ease of use, strong security, and excellent performance, making it a top choice for professionals who need reliable remote access. Pros I really appreciate how simple and intuitive ISL Light is to use. The connection process is fast and secure, and it works flawlessly across different platforms. The performance is excellent, even on slower networks, and the interface is clean and user-friendly. I also like the strong focus on security and privacy, which gives me confidence when working remotely. Overall, it’s a reliable and efficient tool for remote support. Cons There’s very little to dislike, but if I had to mention something, it would be that the advanced features can take a bit of time to discover for new users. A more guided onboarding or quick tips could make the experience even better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I decided to move from TeamViewer to ISL Light because of the excellent reviews and the positive feedback from other users. Another important reason was that I wanted to support a high-quality Slovenian product. ISL Light offers great performance, strong security, and an intuitive interface, making it a perfect choice for my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UŽ Uros Z. Director Renewables & Environment ### "Basic remote help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2025 Overall I am happy with its use. What I appreciate the most and is of main priority is safety and privacy. Pros Simplicity of installation and user friendly interface. Transparent and efficient, stable running as for simple or professional use. Cons That its not yet fully capable of using it for smart phone aplication. Perhaps I'm not doing something right but at creating new sessions I am constantly experiencing push for new interface downloads. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2025 Uroš, thank you for your feedback! We’d be grateful if you could share more details about your experience with the mobile application. Is it Android or iOS? Are you connecting from a browser or from the phone app? You can share your feedback here: https://www.islonline.com/company/leave-a-message.htm DC Daniel C. Overtrold Information Technology and Services ### "Great value for a stable remote support product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2025 Have used this product for 15 years, and have never looked back. Much better and cheaper than Teamviewer. Pros It is easy to use - both for us and our customers. Really light. It is so nice that you can restart computers and still have remote connection! Cons Better support for Linux. The installation right now is a bit of a hassle on Arch / OpenSUSE. Please get to the AUR and Zypper repos! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Andraz H. It specialist Computer Software ### "Happy customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2025 I am very happy with the product, and will use it in the future. If anyone ask i will reccomend the product. Pros I like the most that i can see all monitors of the user and switching between them. And that can se administrator windows. Cons Sometimes its a bit slow. And i dont like that i have to enable every time administrator function. Sometimes is on sometimes i hawe turn it on again. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing ISL Light Becouse of very good price and functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2025 Andraž, thank you for your feedback! Administrative mode is enabled by default when you’re running ISL AlwaysOn sessions (unattended access), while it must be enabled manually when you’re in a remote support session (ISL Light). Learn more about Administrative mode: https://help.islonline.com/37390/1906830 JF Jure F. CEO Internet ### "Reliable and Secure Remote Access at a Great Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 18, 2025 Overall, my experience with ISL Light has been very positive in terms of value for money. The software delivers reliable remote access and strong security at a fair price, especially compared to other solutions on the market. It feels like a solid investment for both daily support tasks and long-term use. Pros What I liked most about ISL Light was its fast and reliable remote access, which made connecting to clients effortless. The interface is simple and intuitive, so even non-technical users can navigate it easily. I also appreciated the strong security features, which gave me confidence when working on sensitive systems. Cons What I liked least about ISL Light was that customer support response times could sometimes be slower than expected. While the support team was helpful once connected, quicker assistance would make the experience even better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 14, 2025 Thank you for your feedback! SS Seth S. Internal Systems and Security Manager Computer Software ### "Seth Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 17, 2025 Still new to administering it. But using it, I've used it extensively for remote support. Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random things to meet the quota. Pros good features. good support. Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random things to meet the quota. Cons Would like better user management. For example: a group of permissions to be applied to a set of users. Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random things to meet the quota. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2025 Seth thank you for your review! [View all Reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/) ## FAQs ISL Light is remote support software that allows users to access and control computers or mobile devices to provide on-demand IT support. It’s designed for both attended and unattended sessions across operating systems. Yes. ISL Light offers customization options including branding, interface adjustments, and command-line configurations. These settings allow businesses to tailor the software to match internal workflows and visual identity. You inherit the same rights as the Windows account currently logged in on the remote machine. To elevate access, use ISL Light’s administrative mode and enter the appropriate credentials during the session. Yes, but only through ISL Light Desk. Remote printing is supported via custom tunnel setups, allowing users to print documents from the remote machine to their local printer. Yes. ISL Light supports full desktop sharing, region sharing (via a drawn rectangle), and application-specific sharing. However, region and application sharing are not available on macOS. To transfer a session, use the “Transfer Session” option in the toolbar. This allows another operator to take over the session without disconnecting the client, ensuring continuity in support. Yes. When administrative mode is enabled, ISL Light allows restart and logoff actions. After restarting, the session reconnects automatically, provided the remote machine is configured correctly. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from ISL Light’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [7 Top-Rated Remote Desktop Software](https://www.capterra.com/resources/top-rated-remote-desktop-software/) Published July 27, 2023 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) ### [Top 4 Free Remote Desktop Software](https://www.capterra.com/resources/free-remote-desktop-software/) Published March 20, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [Capterra Value Report: A Price Comparison Guide for Help Desk Software](https://www.capterra.com/resources/help-desk-software-pricing-report/) Published June 25, 2024 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Ayush Mohan Dixit](https://www.capterra.com/resources/author/ayush-mohan-dixit/) ### [5 Top Rated Remote Work Software for IT Services](https://www.capterra.com/resources/top-remote-work-tools/) Published February 16, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) Popular comparisons [TeamViewer ONE vs ISL Light](https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer)[Zoho Assist vs ISL Light](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light)[AnyDesk vs ISL Light](https://www.capterra.com/compare/146892-149595/ISL-Light-vs-AnyDesk)[Slack vs ISL Light](https://www.capterra.com/compare/135003-146892/Slack-vs-ISL-Light)[Supremo Remote Desktop vs ISL Light](https://www.capterra.com/compare/146892-177094/ISL-Light-vs-Supremo-Remote-Desktop)[Getscreen.me vs ISL Light](https://www.capterra.com/compare/146892-202036/ISL-Light-vs-Getscreen-me)[Atera vs ISL Light](https://www.capterra.com/compare/144309-146892/Atera-vs-ISL-Light)[Iperius Remote vs ISL Light](https://www.capterra.com/compare/146892-219280/ISL-Light-vs-Iperius-Remote)[Pulseway vs ISL Light](https://www.capterra.com/compare/141792-146892/Pulseway-vs-ISL-Light) [BeyondTrust Remote Support vs ISL Light](https://www.capterra.com/compare/86962-146892/Bomgar-vs-ISL-Light)[LogMeIn Resolve vs ISL Light](https://www.capterra.com/compare/146892-249584/ISL-Light-vs-GoTo-Resolve)[NinjaOne vs ISL Light](https://www.capterra.com/compare/146892-184229/ISL-Light-vs-NinjaOne)[RealVNC Connect vs ISL Light](https://www.capterra.com/compare/146892-173752/ISL-Light-vs-VNC-Connect)[Kaseya VSA vs ISL Light](https://www.capterra.com/compare/100303-146892/Kaseya-VSA-vs-ISL-Light)[Splashtop vs ISL Light](https://www.capterra.com/compare/146892-162972/ISL-Light-vs-Splashtop-Business-Access)[LogMeIn Rescue vs ISL Light](https://www.capterra.com/compare/146892-161344/ISL-Light-vs-LogMeIn-Rescue)[RemotePC vs ISL Light](https://www.capterra.com/compare/146892-173304/ISL-Light-vs-RemotePC)[Action1 vs ISL Light](https://www.capterra.com/compare/146892-180609/ISL-Light-vs-Action1-RMM)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)