# ISL Light Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ISL Light Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/146892/ISL-Light-Remote-Desktop --- # ISL Light Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ISL Light ## What is ISL Light? ISL Online is a remote desktop and support software for IT teams, MSPs, and enterprises. It enables secure attended and unattended remote access to Windows, Mac, Linux, and mobile devices without needing VPN access or firewall changes. IT teams use ISL Online for help desk support, remote troubleshooting, and managing distributed devices. Security includes AES 256-bit end-to-end encryption, ISO/IEC 27001 certification, 2FA, SSO, audit logs, and session recording. Unlike many remote access tools, ISL Online offers flexible deployment options: cloud (SaaS), self-hosted (on-premise), and Managed Private Cloud (MCP) for organizations requiring full data control. ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Microsoft Intune, and more. A full API is available for custom workflows. ISL Online offers tiered plans. Select plans include unlimited users and managed devices. Free trial available, no credit card required. ## What is ISL Light used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 779 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Pros & cons Flexible and rapid deployment options Consistent and dependable performance Occasional unstable remote sessions Unreliable clipboard functionality Starting price $16.9 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - IT Management / 2026 - Help Desk / 2025 - Remote Desktop / 2025 - Remote Support / 2025 Our "Best of" badge program showcases products with the highest ratings... - Help Desk / 2026 - IT Management / 2025 - Remote Monitoring and Management / 2025 - Screen Sharing / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for ISL Light?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.islonline.com/&name=ISL Light) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ISL Light 4.7 (779) VS. [4.7 (24,110)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $16.9 Other, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (779) Ease Of Use 4.6 (11,609) Value For Money 4.5 (708) Value For Money 4.5 (8,210) Customer Service 4.7 (650) Customer Service 4.4 (7,502) ## ISL Light alternatives [4.7 (734)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (289)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,414)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112011/Zoho-Assist/) [View all alternatives](https://www.capterra.com/p/146892/ISL-Light/alternatives/) ## FAQs about ISL Light Overview ### What problems does ISL Light solve? ISL Light solves slow, travel-heavy IT support, difficult remote access to unattended devices, and deployment friction across mixed environments. IT help desks, MSPs, system administrators, and field support teams use it to securely troubleshoot servers, employee devices, kiosks, and partner-owned machines without complex installs or onsite visits. Answer based on 381 reviews Overview ### Which roles and teams benefit most from ISL Light? ISL Light is most used by IT managers, system administrators, support technicians, and IT consultants who need secure remote access, troubleshooting, and device administration. Business owners, CEOs, directors, and other executives benefit from reliable remote support for distributed teams, faster issue resolution, and uninterrupted operations across offices and client environments. Answer based on 778 reviews Overview ### What company size and industries is ISL Light built for? ISL Light is built primarily for small businesses, which make up 86% of reviewers, and it is most common in Information Technology and Services at 31%. It serves companies across industries, with stated strength in healthcare, universities, banks, and governments, while also appearing in Computer Software at 11% and Computer & Network Security at 7%. Answer based on 779 reviews Features and Usability ### What are the key features of ISL Light? ISL Light includes core remote support features like remote access, unattended access via ISL AlwaysOn, real-time screen sharing, file transfer, and session recording. Differentiating capabilities include role-based permissions for user administration, on-premise deployment, cross-platform access from web and mobile devices, and security controls such as two-factor authentication. Answer based on 269 reviews Pricing ### How much does it cost and what fees or limitations are included? ISL Light starts at $16.9/month for the Starter plan, with Standard at 34.9, Premium at 54.9, and Self-Hosted at 44.9; Enterprise is custom, and a free trial is available. Reviewers often call pricing competitive and flexible, but smaller teams say extra licenses, multi-connections, and some reporting can feel expensive. Answer based on 124 reviews Integrations ### Which third-party tools and platforms does ISL Light integrate with? ISL Light integrates with 10 third-party tools, including service desk and IT management platforms such as Autotask PSA, Freshdesk, Freshservice, Microsoft Intune, Barracuda RMM, and Bitrix24. Reviewer mentions also point to Proactivanet, ESET Endpoint Security, and WhatsApp in related workflows, alongside comparisons with AnyDesk. Answer based on 33 reviews Getting Started and Support ### How easy is it to onboard and train a team on ISL Light? ISL Light is generally easy to onboard for everyday users, with an intuitive setup that many teams grasp after a quick overview. Training is available in person, through live online sessions, webinars, documentation, and videos. Nontechnical staff often start quickly, while admins may need extra time for advanced features and webinar setup. Answer based on 12 reviews Getting Started and Support ### What customer support options does ISL Light offer, and how do users rate the experience? ISL Light offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as helpful, knowledgeable, and quick to resolve issues, with some noting direct answers from the help desk. A few reviewers report slower-than-expected response times and occasional login or setup hurdles. Answer based on 329 reviews ## Who uses ISL Light? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 177 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 177 reviews IT & Software Development 51% IT & Software Development 51% Administrative 10% Customer Services & Support 7% Entrepreneurs/ Owners 7% Others 26% Top industries Based on 177 reviews Information Technology and Services 35% Computer Software 20% Computer & Network Security 18% Computer Networking 16% Other 11% ## Pros and Cons Flexible and rapid deployment options 100% positive reviews out of 31 Reviewers feel deployment is straightforward, supporting various installation methods and allowing quick setup across devices. Aaron F DevOps Manager, 51 - 200 employees. "The software just works and is quick to connect plus has very rapid deployment options with great documentation on how to do this." Occasional unstable remote sessions 44% negative reviews out of 64 Some users report connection stability issues, especially with weak internet or Mac devices, requiring frequent reconnections. Consistent and dependable performance 97% positive reviews out of 30 Most reviewers indicate reliability is a strong point, with stable operation and minimal downtime in daily use. Unreliable clipboard functionality 69% negative reviews out of 35 Most users comment copy and paste between local and remote systems often fails, causing workflow interruptions. Martin H Managing Director, 1 employee. "The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine..." Effortless initial configuration 97% positive reviews out of 30 Most users report setup is simple, with clear instructions making installation and configuration quick for different environments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.8 (317) 78.86% of 317 reviewers that rated this feature as important or highly important It gives you the ability to control remote devices efficiently. Users think ISL Light is robust, easy to use, and offers rapid, stable connections. They value capabilities like device grouping, multi-monitor support, and minimal latency, though some want better Mac compatibility. Unattended Access 4.8 (199) 72.36% of 199 reviewers that rated this feature as important or highly important With this capability, you can connect to remote computers and servers anytime, even if no one is present. Reviewers appreciate the reliable, fast connections, time savings, and ease of setup. Many mention it’s essential for after-hours maintenance and proactive support. Screen Sharing 4.6 (198) 61.62% of 198 reviewers that rated this feature as important or highly important ISL Light offers responsive and reliable screen sharing, making it simple to view or show screens for troubleshooting or training. Reviewers indicate it’s fast, easy to use, and helps clarify issues, though some mention image quality can vary and Mac setup is less straightforward. File Sharing 4.5 (154) 60.39% of 154 reviewers that rated this feature as important or highly important You can quickly transfer files between computers, which helps with software installs and troubleshooting. Some reviewers find drag-and-drop transfers fast and reliable, while others say the process can be cumbersome at times but generally works well for their needs. Access Controls/Permissions 4.5 (126) 78.57% of 126 reviewers that rated this feature as important or highly important This aspect helps you manage who can access devices and what actions they can perform. Reviewers appreciate the security, group management, and admin rights, but some feel granular controls are limited and hope for improvements in user permissions. Real-Time Chat 4.2 (119) 38.66% of 119 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. ISL Light 84 features This aspect helps you manage who can access devices and what actions they can perform. Reviewers appreciate the security, group management, and admin rights, but some feel granular controls are limited and hope for improvements in user permissions. Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creates virtual version of end user's desktop environment or operating system Share screens of either your computer's desktop or your browser tab with another computer Access client's system information, including hardware and software configuration, to perform diagnostics Access system information, including hardware and software configuration, to perform diagnostics Manage, store and organize emails within the system or via third-party apps Reminders sent via email A chronological record of actions or occurrences within a network, software, or process Create, save, and store files You can quickly transfer files between computers, which helps with software installs and troubleshooting. Some reviewers find drag-and-drop transfers fast and reliable, while others say the process can be cumbersome at times but generally works well for their needs. Move files across different systems or networks Managing inventories and tracking changes to hardware and software configurations Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Track and organize the number of licenses available to the organization Ability to chat online in real time Access software remotely via mobile devices Share screens from your tablet or smartphone Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Access multiple screens from one centralized location Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Allow one presenter to pass control of the screen sharing to another participant Helps control, track and monitor printing processes Estimate or forecast of a future scenario based on the study of present trends Share your screen with a third party to enable them to see what changes/actions are being performed as they happen Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made It gives you the ability to control remote devices efficiently. Users think ISL Light is robust, easy to use, and offers rapid, stable connections. They value capabilities like device grouping, multi-monitor support, and minimal latency, though some want better Mac compatibility. Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Print remote documents from multiple devices Provide support to your customers and employees remotely over a shared network Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Record and save a video file of what is happening on a computer screen ISL Light offers responsive and reliable screen sharing, making it simple to view or show screens for troubleshooting or training. Reviewers indicate it’s fast, easy to use, and helps clarify issues, though some mention image quality can vary and Mac setup is less straightforward. Securely stores data to prevent data loss or breaches At least a username and password is required to access the system Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Record active support and chat sessions for auditing and training Transfer a support session to another team member Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa With this capability, you can connect to remote computers and servers anytime, even if no one is present. Reviewers appreciate the reliable, fast connections, time savings, and ease of setup. Many mention it’s essential for after-hours maintenance and proactive support. Track the availability time for a designated network or website over a given period of time Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Record and playback video calls Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Allows multiple users to simultaneously annotate on a digital whiteboard Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (776) 4.6 Based on 776 reviews ## Pricing Value for money 4.5 (708) Free Trial [View pricing plan details](https://www.capterra.com/p/146892/ISL-Light/pricing/) Starter $16.90 Other,Per Month It includes: - 1 Licensed User - 10 Managed Devices - Mobile Device Support - Connect via RDP - Email Invite Standard $34.90 Other,Per Month It includes: - 1 Concurrent User - 40 Licensed Users - 1000 Managed Devices - Mobile Device Support - Email Invite - Connect via RDP - User Management - Device Permissions - Standard Customization - Custom Deployment Link Premium $54.90 Other,Per Month It includes: - 1 Concurrent User - Unlimited Licensed Users - Unlimited Managed Devices - Mobile Device Support - Email Invite - Connect via RDP - User Management - Device Permissions - Advanced Customization - SSO/SAML - Premium Support - Custom Deployment Link Self-Hosted $44.90 Other,Per Month It includes: - 1 Concurrent User - Unlimited Managed Devices - Unlimited Licensed Devices - Mobile Device Support - Connect via RDP - User Management - Device Permissions - Advanced Customization - SSO/SAML Value for money 4.5 (708) 4.5 Based on 708 reviews ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Avast Ultimate Business Security](https://www.capterra.com/p/170318/Avast-Business-Antivirus-Pro-Plus/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[ Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/)[ Devolutions Cloud](https://www.capterra.com/p/185767/Devolutions-Password-Hub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (650) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (650) 4.7 Based on 650 reviews ## User reviews Overall rating 4.7 Based on 779 reviews Filter by rating 5(591) 4(177) 3(10) 2(0) 1(1) Mentioned topic Sorted by most recent IG Isaac G. It Manager Government Administration ### "Simply the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 I've been using it for 13 years now, and the best part is that I don't need to find any other software. Pros The easiest to use and most complete I've ever used. Intuitive for the remote user, and easy to connect unattended computers. Cons They should make the usage reports simpler and more complete; right now they are still very limited. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HA henrik a. IT manager Chemicals ### "Makes life as an admin easier." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 20, 2026 This is just one of those small programs that makes life as an admin easier. No need to make to many changes, works fine as it is. Pros Easy to work with. Very little footprint on the clients. Stable, even when the internet is slow. Easy to find clients on the list. Cons Every time I install a new client I have to active share it with the other users, would be easyr that the was shared by default. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SY Stephen Y. Director Computer & Network Security ### "ISL is the King of remote support. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 I would not consider any other remote support s/w. I have tried them all. Not interested in any other remote support s/w. Pros It just gets better and better, I have tried the rest and they dont come close. As an IT professional this is the one for me. Cons Nothing, it works GREAT. I cant think of anything I dont like about ISL. Great product, GREAT support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Miha M. advisor Public Policy ### "ISL recomended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 27, 2026 Overall, ISL Light provides a very good user experience. The system is easy to operate, dependable, and suitable for regular professional use, making remote support simple and efficient Pros It is easy to use and very intuitive. The platform is well structured, user-friendly, and allows efficient work without the need for extensive training. Cons There were no major drawbacks. Some advanced features could be expanded, but overall the service works well for everyday use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GŽ Gregor Z. Professional Worker Performing Arts ### "ISL Light Delivers Exceptional Performance and Security" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2026 ISL Light is an outstanding remote support solution. It combines ease of use, strong security, and excellent performance, making it a top choice for professionals who need reliable remote access. Pros I really appreciate how simple and intuitive ISL Light is to use. The connection process is fast and secure, and it works flawlessly across different platforms. The performance is excellent, even on slower networks, and the interface is clean and user-friendly. I also like the strong focus on security and privacy, which gives me confidence when working remotely. Overall, it’s a reliable and efficient tool for remote support. Cons There’s very little to dislike, but if I had to mention something, it would be that the advanced features can take a bit of time to discover for new users. A more guided onboarding or quick tips could make the experience even better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I decided to move from TeamViewer to ISL Light because of the excellent reviews and the positive feedback from other users. Another important reason was that I wanted to support a high-quality Slovenian product. ISL Light offers great performance, strong security, and an intuitive interface, making it a perfect choice for my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UŽ Uros Z. Director Renewables & Environment ### "Basic remote help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2025 Overall I am happy with its use. What I appreciate the most and is of main priority is safety and privacy. Pros Simplicity of installation and user friendly interface. Transparent and efficient, stable running as for simple or professional use. Cons That its not yet fully capable of using it for smart phone aplication. Perhaps I'm not doing something right but at creating new sessions I am constantly experiencing push for new interface downloads. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2025 Uroš, thank you for your feedback! We’d be grateful if you could share more details about your experience with the mobile application. Is it Android or iOS? Are you connecting from a browser or from the phone app? You can share your feedback here: https://www.islonline.com/company/leave-a-message.htm DC Daniel C. Overtrold Information Technology and Services ### "Great value for a stable remote support product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2025 Have used this product for 15 years, and have never looked back. Much better and cheaper than Teamviewer. Pros It is easy to use - both for us and our customers. Really light. It is so nice that you can restart computers and still have remote connection! Cons Better support for Linux. The installation right now is a bit of a hassle on Arch / OpenSUSE. Please get to the AUR and Zypper repos! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Andraz H. It specialist Computer Software ### "Happy customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2025 I am very happy with the product, and will use it in the future. If anyone ask i will reccomend the product. Pros I like the most that i can see all monitors of the user and switching between them. And that can se administrator windows. Cons Sometimes its a bit slow. And i dont like that i have to enable every time administrator function. Sometimes is on sometimes i hawe turn it on again. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing ISL Light Becouse of very good price and functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2025 Andraž, thank you for your feedback! Administrative mode is enabled by default when you’re running ISL AlwaysOn sessions (unattended access), while it must be enabled manually when you’re in a remote support session (ISL Light). Learn more about Administrative mode: https://help.islonline.com/37390/1906830 JF Jure F. CEO Internet ### "Reliable and Secure Remote Access at a Great Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 18, 2025 Overall, my experience with ISL Light has been very positive in terms of value for money. The software delivers reliable remote access and strong security at a fair price, especially compared to other solutions on the market. It feels like a solid investment for both daily support tasks and long-term use. Pros What I liked most about ISL Light was its fast and reliable remote access, which made connecting to clients effortless. The interface is simple and intuitive, so even non-technical users can navigate it easily. I also appreciated the strong security features, which gave me confidence when working on sensitive systems. Cons What I liked least about ISL Light was that customer support response times could sometimes be slower than expected. While the support team was helpful once connected, quicker assistance would make the experience even better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 14, 2025 Thank you for your feedback! SS Seth S. Internal Systems and Security Manager Computer Software ### "Seth Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 17, 2025 Still new to administering it. But using it, I've used it extensively for remote support. Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random things to meet the quota. Pros good features. good support. Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random things to meet the quota. Cons Would like better user management. For example: a group of permissions to be applied to a set of users. Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random things to meet the quota. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2025 Seth thank you for your review! [View all Reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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