--- title: "ISL Light Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ISL Light Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/146892/ISL-Light/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ISL Light Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ISL Light ## What is ISL Light? ISL Online is a remote desktop and support software for IT teams, MSPs, and enterprises. It enables secure attended and unattended remote access to Windows, Mac, Linux, and mobile devices without needing VPN access or firewall changes. IT teams use ISL Online for help desk support, remote troubleshooting, and managing distributed devices. Security includes AES 256-bit end-to-end encryption, ISO/IEC 27001 certification, 2FA, SSO, audit logs, and session recording. Unlike many remote access tools, ISL Online offers flexible deployment options: cloud (SaaS), self-hosted (on-premise), and Managed Private Cloud (MCP) for organizations requiring full data control. ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Microsoft Intune, and more. A full API is available for custom workflows. ISL Online offers tiered plans. Select plans include unlimited users and managed devices. Free trial available, no credit card required. ## What is ISL Light used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 779 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Pros & cons Flexible and rapid deployment options Consistent and dependable performance Connection reliability concerns Inconsistent clipboard functionality Starting price $16.9 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - IT Management / 2026 - Remote Support / 2026 - Help Desk / 2025 - Remote Desktop / 2025 Our "Best of" badge program showcases products with the highest ratings... - Help Desk / 2026 - IT Management / 2025 - Remote Monitoring and Management / 2025 - Screen Sharing / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for ISL Light?[Manage this product listing](https://www.g2.com/products/isl-light/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ISL Light 4.7 (779) VS. [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price $16.9 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (779) Ease Of Use 4.7 (11,626) Value For Money 4.5 (708) Value For Money 4.6 (8,224) Customer Service 4.7 (650) Customer Service 4.7 (7,517) ## ISL Light alternatives [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,643)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,504)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112011/Zoho-Assist/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,800)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149595/AnyDesk/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,230)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [View all alternatives](https://www.capterra.com/p/146892/ISL-Light/alternatives/) ## FAQs about ISL Light Overview ### What problems does ISL Light solve? ISL Light solves delayed IT assistance, costly site visits, and difficult access to attended or unattended devices. Help desks, managed service providers, and internal IT teams use it to troubleshoot user computers, administer servers, transfer files, handle elevated-permission tasks, and organize device access across Windows, macOS, Linux, and mobile environments. Answer based on 452 reviews Overview ### Which roles and teams benefit most from ISL Light? ISL Light is most used by IT managers, system administrators, IT support teams, and consultants who provide remote troubleshooting, device maintenance, and user assistance. CEOs, owners, directors, and other business leaders use it to oversee distributed operations, access systems remotely, and support staff without requiring on-site visits. Answer based on 778 reviews Overview ### What company size and industries is ISL Light built for? ISL Light is built for small IT businesses, which account for 86% of reviewers, with Information Technology and Services leading at 31%. It also serves midsize companies (11%) and enterprises (3%), including computer software (11%) and computer and network security (7%) organizations, plus healthcare, education, banking, and government sectors. Answer based on 779 reviews Features and Usability ### What are the key features of ISL Light? ISL Light includes remote access and control for technical support, unattended access for managed computers, and screen sharing to view or demonstrate desktops in real time. File sharing and file transfer support sending materials during sessions, while access controls/permissions restrict computer access. It also covers real-time chat, mobile access, and Compliance Management. Answer based on 147 reviews Pricing ### How much does it cost and what fees or limitations are included? ISL Light starts at $16.9/month for the Starter plan, with Standard at 34.9, Premium at 54.9, and Self-Hosted at 44.9. A free trial is available, while Enterprise pricing is unlisted. Reviewers often find it competitively priced versus alternatives, though some report higher costs for multiple users or concurrent connections. Answer based on 124 reviews Integrations ### Which third-party tools and platforms does ISL Light integrate with? ISL Light integrates with 10 third-party tools, including Autotask PSA, Freshdesk, Freshservice, Microsoft Intune, Bitrix24, Barracuda RMM, Devolutions Cloud, and PDQ Connect. These connections support remote-support workflows alongside ticketing, IT service management, endpoint administration, CRM, and remote monitoring platforms. Answer based on 29 reviews Getting Started and Support ### How easy is it to onboard and train a team on ISL Light? ISL Light is easy for nontechnical users to learn, with reviewers describing an intuitive interface that often requires only a quick overview. In-person training, live online sessions, webinars, documentation, and videos are available. Admins may need extra time for advanced features, setup, and configuration. Answer based on 12 reviews Getting Started and Support ### What customer support options does ISL Light offer, and how do users rate the experience? ISL Light offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support staff as knowledgeable, helpful, and quick to resolve issues, with responsive chat assistance. Some users report slower-than-expected responses, limited help for specific configurations, or difficult escalations. Answer based on 329 reviews Security ### How does ISL Light handle data security and access control? ISL Light uses AES-256 encryption, two-factor authentication, user and group controls, and logged, auditable connection activity. Organizations can self-host services and keep security-critical connections within their own environment; client-initiated and one-time session connections add access control. Some reviewers report that initial macOS setup requires adjusting Apple privacy and security permissions. Answer based on 83 reviews ## Who uses ISL Light? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Flexible and rapid deployment options 100% positive reviews out of 31 Most reviewers describe deployment as straightforward, supporting various environments and enabling fast, widespread installation. Robert W. Manger, Technical Services, 1,001 - 5,000 employees. "This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the need for admin rights to install." Connection reliability concerns 44% negative reviews out of 64 Some users report connection stability issues, especially with weak internet, Mac devices, or remote bandwidth limitations. Consistent and dependable performance 97% positive reviews out of 30 Most reviewers indicate reliability ensures stable operation, minimal downtime, and trusted daily use for essential tasks. Inconsistent clipboard functionality 69% negative reviews out of 35 Most users comment copy and paste features are unreliable, with frequent failures transferring text or files remotely. Effortless initial configuration process 97% positive reviews out of 30 Most users report setup is quick and uncomplicated, allowing immediate use without technical barriers or confusion. ## Features AI summary Based on 6,446 Remote Support reviews Capterra reviewers point to these as the top priorities when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) ISL Light supports all three features that reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues from anywhere, manage user access with the right safeguards, and connect to devices even when no end user is present, allowing teams to deliver faster support and maintain better operational continuity. Remote Access/Control 4.8 (317) 78.86% of 317 reviewers that rated this feature as important or highly important It gives you fast, reliable remote control of devices, helping you manage and support clients efficiently. Users think it’s easy to use, works well across platforms, and supports multi-monitor setups, though some mention minor issues with Macs and many-monitor configurations. Unattended Access 4.8 (199) 72.36% of 199 reviewers that rated this feature as important or highly important With this capability, you can connect to client computers and servers anytime without their presence, making maintenance and troubleshooting much easier. Reviewers appreciate its reliability, ease of setup, and time-saving benefits, especially for after-hours and headless device support. Screen Sharing 4.6 (198) 61.62% of 198 reviewers that rated this feature as important or highly important ISL Light offers responsive and reliable screen sharing, letting you quickly view or show screens for support or training. Reviewers appreciate its speed, image quality, and usefulness for guiding users, though some mention inconsistent image quality and rare difficulties with Macs. File Sharing 4.5 (154) 60.39% of 154 reviewers that rated this feature as important or highly important This aspect helps you transfer files quickly and easily during remote sessions, supporting tasks like software installs and log retrieval. Reviewers indicate drag-and-drop transfers are simple and reliable, though a few mention occasional cumbersome experiences or limited use. Access Controls/Permissions 4.5 (126) 78.57% of 126 reviewers that rated this feature as important or highly important You can manage who accesses devices and groups, enhancing security and flexibility. Some reviewers find it easy to assign permissions and appreciate MFA, while others feel granular controls are lacking and hope for improvements in user permission options. Real-Time Chat 4.2 (119) 38.66% of 119 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. ISL Light 85 features ### All Features - Access Controls/Permissions: You can manage who accesses devices and groups, enhancing security and flexibility. Some reviewers find it easy to assign permissions and appreciate MFA, while others feel granular controls are lacking and hope for improvements in user permission options. - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Desktop Virtualization: Creates virtual version of end user's desktop environment or operating system - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Diagnostics Tools: Access system information, including hardware and software configuration, to perform diagnostics - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: This aspect helps you transfer files quickly and easily during remote sessions, supporting tasks like software installs and log retrieval. Reviewers indicate drag-and-drop transfers are simple and reliable, though a few mention occasional cumbersome experiences or limited use. - File Transfer: Move files across different systems or networks - Interaction Tracking: Track interaction history by documenting conversations for contacts - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - License Management: Track and organize the number of licenses available to the organization - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Screen Sharing: Share screens from your tablet or smartphone - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presenter Control Management: Allow one presenter to pass control of the screen sharing to another participant - Print Management: Helps control, track and monitor printing processes - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: It gives you fast, reliable remote control of devices, helping you manage and support clients efficiently. Users think it’s easy to use, works well across platforms, and supports multi-monitor setups, though some mention minor issues with Macs and many-monitor configurations. - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Printing: Print remote documents from multiple devices - Remote Support: Provide support to your customers and employees remotely over a shared network - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: ISL Light offers responsive and reliable screen sharing, letting you quickly view or show screens for support or training. Reviewers appreciate its speed, image quality, and usefulness for guiding users, though some mention inconsistent image quality and rare difficulties with Macs. - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: With this capability, you can connect to client computers and servers anytime without their presence, making maintenance and troubleshooting much easier. Reviewers appreciate its reliability, ease of setup, and time-saving benefits, especially for after-hours and headless device support. - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Call Recording: Record and playback video calls - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (776) 4.6 Based on 776 reviews ## Pricing Value for money 4.5 (708) Free Trial [View pricing plan details](https://www.capterra.com/p/146892/ISL-Light/pricing/) Starter $16.90 Other,Per Month It includes: - 1 Licensed User - 10 Managed Devices - Mobile Device Support - Connect via RDP - Email Invite Standard $34.90 Other,Per Month It includes: - 1 Concurrent User - 40 Licensed Users - 1000 Managed Devices - Mobile Device Support - Email Invite - Connect via RDP - User Management - Device Permissions - Standard Customization - Custom Deployment Link Premium $54.90 Other,Per Month It includes: - 1 Concurrent User - Unlimited Licensed Users - Unlimited Managed Devices - Mobile Device Support - Email Invite - Connect via RDP - User Management - Device Permissions - Advanced Customization - SSO/SAML - Premium Support - Custom Deployment Link Self-Hosted $44.90 Other,Per Month It includes: - 1 Concurrent User - Unlimited Managed Devices - Unlimited Licensed Devices - Mobile Device Support - Connect via RDP - User Management - Device Permissions - Advanced Customization - SSO/SAML Enterprise Contact Vendor It includes: - Single-Tenant System - Unlimited Concurrent Users - Unlimited Managed Devices - Unlimited Licensed Devices - Mobile Device Support - Connect via RDP - User Management - Device Permissions - Advanced Customization - Dedicated Account Manager - SSO/SAML - Premium Support Value for money 4.5 (708) 4.5 Based on 708 reviews ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Avast Ultimate Business Security](https://www.capterra.com/p/170318/Avast-Business-Antivirus-Pro-Plus/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[ Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/)[ Devolutions Cloud](https://www.capterra.com/p/185767/Devolutions-Password-Hub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (650) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (650) 4.7 Based on 650 reviews ## User reviews Overall rating 4.7 Based on 779 reviews Filter by rating 5(592) 4(176) 3(10) 2(0) 1(1) Mentioned topic Sorted by most recent AN Anonymous User Responsable S.A.T. Information Technology and Services ### "Control remoto de primer nivel " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 23, 2026 Pros Rapidez y eficiencia. El precio es muy ajustado, nosotros hemos tenido la oportunidad de trabajar con la versión cloud desde hace muchos años y su evolución es asombrosa. Cons En estos momentos no podría decir ningún inconveniente de esta herramienta, en nuestro caso es imprescindible y con uso diario. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Precio principalmente. TeamViewer aunque muy potente es menos asequible que ISL light. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IG Isaac G. It Manager Government Administration ### "Simply the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 I've been using it for 13 years now, and the best part is that I don't need to find any other software. Pros The easiest to use and most complete I've ever used. Intuitive for the remote user, and easy to connect unattended computers. Cons They should make the usage reports simpler and more complete; right now they are still very limited. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HA henrik A. IT manager Chemicals ### "Makes life as an admin easier." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 20, 2026 This is just one of those small programs that makes life as an admin easier. No need to make to many changes, works fine as it is. Pros Easy to work with. Very little footprint on the clients. Stable, even when the internet is slow. Easy to find clients on the list. Cons Every time I install a new client I have to active share it with the other users, would be easyr that the was shared by default. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SY Stephen Y. Director Computer & Network Security ### "ISL is the King of remote support. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 I would not consider any other remote support s/w. I have tried them all. Not interested in any other remote support s/w. Pros It just gets better and better, I have tried the rest and they dont come close. As an IT professional this is the one for me. Cons Nothing, it works GREAT. I cant think of anything I dont like about ISL. Great product, GREAT support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Miha M. advisor Public Policy ### "ISL recomended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 27, 2026 Overall, ISL Light provides a very good user experience. The system is easy to operate, dependable, and suitable for regular professional use, making remote support simple and efficient Pros It is easy to use and very intuitive. The platform is well structured, user-friendly, and allows efficient work without the need for extensive training. Cons There were no major drawbacks. Some advanced features could be expanded, but overall the service works well for everyday use. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GZ Gregor Z. Professional Worker Performing Arts ### "ISL Light Delivers Exceptional Performance and Security" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2026 ISL Light is an outstanding remote support solution. It combines ease of use, strong security, and excellent performance, making it a top choice for professionals who need reliable remote access. Pros I really appreciate how simple and intuitive ISL Light is to use. The connection process is fast and secure, and it works flawlessly across different platforms. The performance is excellent, even on slower networks, and the interface is clean and user-friendly. I also like the strong focus on security and privacy, which gives me confidence when working remotely. Overall, it’s a reliable and efficient tool for remote support. Cons There’s very little to dislike, but if I had to mention something, it would be that the advanced features can take a bit of time to discover for new users. A more guided onboarding or quick tips could make the experience even better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I decided to move from TeamViewer to ISL Light because of the excellent reviews and the positive feedback from other users. Another important reason was that I wanted to support a high-quality Slovenian product. ISL Light offers great performance, strong security, and an intuitive interface, making it a perfect choice for my needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. UZ Uros Z. Director Renewables & Environment ### "Basic remote help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2025 Overall I am happy with its use. What I appreciate the most and is of main priority is safety and privacy. Pros Simplicity of installation and user friendly interface. Transparent and efficient, stable running as for simple or professional use. Cons That its not yet fully capable of using it for smart phone aplication. Perhaps I'm not doing something right but at creating new sessions I am constantly experiencing push for new interface downloads. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 14, 2025 Uroš, thank you for your feedback! We’d be grateful if you could share more details about your experience with the mobile application. Is it Android or iOS? Are you connecting from a browser or from the phone app? You can share your feedback here: https://www.islonline.com/company/leave-a-message.htm DC Daniel C. Overtrold Information Technology and Services ### "Great value for a stable remote support product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2025 Have used this product for 15 years, and have never looked back. Much better and cheaper than Teamviewer. Pros It is easy to use - both for us and our customers. Really light. It is so nice that you can restart computers and still have remote connection! Cons Better support for Linux. The installation right now is a bit of a hassle on Arch / OpenSUSE. Please get to the AUR and Zypper repos! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Andraz H. It specialist Computer Software ### "Happy customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2025 I am very happy with the product, and will use it in the future. If anyone ask i will reccomend the product. Pros I like the most that i can see all monitors of the user and switching between them. And that can se administrator windows. Cons Sometimes its a bit slow. And i dont like that i have to enable every time administrator function. Sometimes is on sometimes i hawe turn it on again. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing ISL Light Becouse of very good price and functionality. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 14, 2025 Andraž, thank you for your feedback! Administrative mode is enabled by default when you’re running ISL AlwaysOn sessions (unattended access), while it must be enabled manually when you’re in a remote support session (ISL Light). Learn more about Administrative mode: https://help.islonline.com/37390/1906830 JF Jure F. CEO Internet ### "Reliable and Secure Remote Access at a Great Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 18, 2025 Overall, my experience with ISL Light has been very positive in terms of value for money. The software delivers reliable remote access and strong security at a fair price, especially compared to other solutions on the market. It feels like a solid investment for both daily support tasks and long-term use. Pros What I liked most about ISL Light was its fast and reliable remote access, which made connecting to clients effortless. The interface is simple and intuitive, so even non-technical users can navigate it easily. I also appreciated the strong security features, which gave me confidence when working on sensitive systems. Cons What I liked least about ISL Light was that customer support response times could sometimes be slower than expected. While the support team was helpful once connected, quicker assistance would make the experience even better. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 14, 2025 Thank you for your feedback! [View all Reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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