Who Uses This Software?

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.


Average Ratings

76 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month
    See pricing details
  • Pricing Details
    Priced per simultaneous session. No other limits.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ISL Online
  • www.islonline.com/
  • Founded 2003
  • Slovenia

About ISL Light Remote Desktop

ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.


ISL Light Remote Desktop Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

ISL Light Remote Desktop Reviews Recently Reviewed!


Great Value Remote Support Software

Feb 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

Cons: I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

Overall: I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive. Since then I haven't looked back, I can connect to my clients quickly and securely and provide the type of service my clients expect as if I was there in person. I must use the software three to four times a day on average and now most of my support work is done remotely saving journey time and fuel cost. It's made me more efficient.

Vendor Response

by ISL Online on February 28, 2019

Hello,

thank you for your review!

We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session.

If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to support@islonline.com or visit our live chat on our website www.islonline.com!

Best regards,
Domen Vidmar
ISL Online Team

Capterra loader

Great product and great support (lot's of extras)

Feb 20, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price.

Cons: You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though.

It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way.

Overall: Remote support to users on Windows platform. Users are working on different version of Windows (like: 7, 8, 10 and some server editions too).

ISL is a proper tool for IT professionals / consultants to support their clients

Jan 30, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: To be able to log in remotely without manual inteference from the client.

Support reacts with knowledge and content. (no auto-message nonsense)

The mobile app to give emergency support from a tablet/phone

Cons: With mac clients there is no easy way to run the software from the desktop with an icon.

Your client needs to download the software, run it and give consent, accept a securitywarning etc.. before you can actually take control of the remote PC / Mac

Overall: We actually resell the product besides using it for ourselves.

I still believe its a good piece of software, support is good and the dutch distributor DCC is very friendly and gained a lot of knowledge about the products of ISL. Way better product then Teamviewer although i keep on waiting for a better experience with mac.....

Vendor Response

by ISL Online on February 28, 2019

Hello,

thank you for your review!

I'm sorry to hear the experience with ISL software on a Mac computer is proving to be difficult.

I have raised this issue with our team and we will look into ways of improving this functionality.

Let me know if you will have any further questions or issues!

Best regards,
Domen Vidmar
ISL Online Team

it does what it is designed for

Jan 30, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: quick, simple, it does what it has to do.

picking up after restarting, logging off / logging in works very well

Cons: The only thing we missed in ISL Light is the option to disable using keyboard or mouse on the client side. Really super frustrating when people want to click themselves.

Overall: We gladly help the customer as quickly as possible by watching them, and so solve their problems immediately and quickly.

No matter what internet connection they have, or how fast the PC is.

We have found a solution in ISL that can be started easily and quickly also by less useful users.

We have been working for years with ISL (on-prem) and had never problems with it.

Vendor Response

by ISL Online on February 28, 2019

Hello,

thank you for your review!

We have a feature request ticket open for this functionality, the ID for this ticket is REQ-234. I have added a comment to this ticket, raising it's priority for development!

Thank you for your suggestion!

Best regards,
Domen Vidmar
ISL Online Team

Great tech support solution!

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extremely easy to use, versatile and scalable - ISL can handle any company from the smallest to the largest. The wide range of products ensures every area of support is covered, and with style. I love working with with software!

Cons: The cost is not super cheap, but I don't think you can find anything better for less money - and with the level of support they offer.

Overall: ISL has been our remote support solution for many years, and has served us very well. We respond to chat with Pronto, group meetings and unattended connections, but by far what we use the most is connecting to customers with remote support. I never have issues with firewalls or anything - if it can connect to the internet, then I can connect to it. Audio, video, file transfer, recording - all these are great benefits to already great software. And being able to supplement licenses with Pay Per Use minutes is a great cost saver.

Perfect tool for our customer support !

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The auto-reconnect function in a remote session, after a remote (network-) reboot was done, is for us one of the major reasons to choose for ISL online !

We've been using this for some years now and will stay to do so !

Cons: No real contras encountered so far

We found a bug once, reported it to ISL; they loocked into it in a live session with us, and things got solved , so ... that's what counts !

Overall: Also the easy way to use it on devices with (many) other OS platforms is for us a big PLUS !

The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage. In this way we can please our customers -on a simple demand- with a video so they can replay the session and see what was done / altered to their system/device settings later-on when the stressed situation is all over.

Capterra loader

Happy with ISL Online

Feb 14, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inexpensive compared to the competition. We were using logmein Rescue at the time and when they changed their pricing policies and started jacking up prices, we started shopping around for other solutions.

ISL Online does the job well. We use ISL to service our clients who run our Email Security platform for troubleshooting purposes and so far we've never had any outages or issues with this remote access tool.

Have been using it for over 5 years.

Cons: It's not as "Snappy" as Logmein Rescue but you can't have everything.

However have tried other emergency remote access tools and they are pretty similar in terms of responsiveness.

Overall: Happy, affordable, does the job and only that job (remote access).

Convenient. All I want is something that gets the job done and this qualifies.

Capterra loader

Not cheap but reliable

Jun 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Speed of access

Makes it easy for end users to connect

Works across lots of OS's

Ability to embed in your own website

Just connects, unlike some of the others

Persistent sessions, so overcomes reboot disconnections

Cons: Price - it is expensive for what it does, but it does it SO well.

Transferring a session to another technical team member can be awkward.

Multiple sessions by multiple users = Extra cost

File transfer process not the most intuitive + if there are files you regularly use would be great to have those constantly available

Overall: The ability for our technical team to quickly remote onto customers computers for a break \ fix session quickly, easily and with minimal fuss was great. Its easy for our customers to join the session, either by visiting our or ISL's website or simply by receiving an email.

Capterra loader

Smart choice of Remote Support tool

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clare and reasonable pricing. Tools you might need are there for remote customers support in different channels starting from Live chat integrated remote desktop to Conferencing tool letting to do a training or technical presentation to customers remotely.

ISL Online for sure the best Remote desktop software supporting multiple devices OS, so no need for any additional tool for PC, Tablet, Smartphones or even Smart TV

Cons: There are user interface not in all languages and it might be an issue with customers who don't understand available ones.

Overall: We do customer services by ISL Online daily bases in our on premisses environment, so we are sure that our customers data and connections are in our closed environment and not somewhere in the "cloud".

Great mult-platform remote software

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cross platform

Ability to group clients

Able to use mobile devices for control

Cons: This is based on internet connectivity so if the internet goes down at your location you are unable to remote into computers on the local LAN.

Overall: I have been using ISL for over a year with both WIndows and Mac systems. The ability to control systems over the internet easily from any device is awesome.

Vendor Response

by ISL Online on February 28, 2019

Hello,

thank you for your message!

When using cloud service of ISL, when there is no internet connectivity you will unfortunately indeed not be able to support computers in the same network.

If you are using a self-hosted service however, it's possible to set the connections up to go through the internal network so they will work even if there is no connection to the external network.

Let me know if you would need help settings this up, either by sending us an email to support@islonline.com or by visiting our live chat on our website www.islonline.com!

Best regards,
Domen Vidmar
ISL Online Team

Customer support with ISL

Feb 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its easy for our customers to give our support consultants access to their systems.

Cons: sometimes we can't connect to our customers with ISL online. The customer asks us to use teamviewer to connect

Vendor Response

by ISL Online on February 28, 2019

Hello,

thank you for your review!

I'm sorry to hear you are having issues connecting to some of your customers.

We will be happy to help you solve the connecting issue, so you will be able to connect to any customer with ease.

If possible, please send us an email to support@islonline.com explaining what type of issue occurs when connecting to the customers (can't connect to session, can't start ISL Light application, ...)

You are also welcome to join our live chat on our website www.islonline.com so we can investigate this further

Best regards,
Domen Vidmar
ISL Online Team

Easy to use

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is very easy to use. I have used it for many years and prefer it to other products I have used for a similar purpose.

Cons: Sometimes the user interface can be counterintuitive such as the chat window being the session window instead of the remote desktop window. There is no way to configure it so closing the remote desktop view terminates the session. Especially if one is on a pay per use coupon, the purchased 500 minutes can accudentally get used up by forgetting to close the chat window.

Vendor Response

by ISL Online on February 28, 2019

Hello,

thank you for your review!

The behaviour you described with the interface being counterintuitive is similar to the behaviour of ISL Light Desk, which is an older version of ISL Light. In the older versions, the chat was indeed the main window, but this has since been improved and in the newest versions of ISL Light, the session window is now the main window.

I suggest testing out the newest version and seeing if this does indeed improve the interface: https://www.islonline.net/download/ISLLight

Let us know if you will have any additional questions or issues!

Best regards,
Domen Vidmar
ISL Online Team

Capterra loader

Use of ISL

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy use, the product gives a good overview of all the servers and we can act very fast

Cons: Basic report is to narrow. We would like that we receives more reporting for the same price.

Vendor Response

by ISL Online on February 28, 2019

Hello,

thank you for your review!

We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session.

If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to support@islonline.com or visit our live chat on our website www.islonline.com!

Best regards,
Domen Vidmar
ISL Online Team

Isl Light very good product!

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We intergrated it in our own software solution, this is very easy with ISL. When a customer presses the option remote help needed, isl starts...

Our helpdesk only has to give a number and the session is started. That easy. we can help customers much faster now.

Cons: There are no real cons, we even asked ISL to intergrate our logo in their software and they did!

Now customers trust the solution even more... very helpfull product.

Overall: Our helpdesk is way less time busy on a call... the overall support of our ERP-software is valued much better by our customers cause of the direct help we can offer.

Always satisfied

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's:

- fast, even on connections over continents

- easy to use

- it runs on our own machine, so we never hand out secret information to a cloud solution

- has the best support people ever

Cons: It has lots of parameters to administrate. So when I log in once in a while to change a parameter it takes me some time to find the right entry. But in the end the online support from ISL has always has a quick solution or tipp for me.

Overall: We use ISL Light since 2005. First as cloud solution later we bought the server solution with 3 simultaneous users to run it on an own machine. We use it for supporting people all over the world or having project meetings with people on other continents. We have been never disappointed by this software. It always runs fast, reliable and with a minimum of administration work.

The best thing on ISL was that we never had to wait a long time for getting a helping hand when we had questions or problems on moving the server to a new machine within our network.

I can highly recommend this solution.

Great programm!

Apr 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The possibility to open a session from any any computer. The easy use of it for me and the client. Also the transfert of files is very easy.

Cons: The resolution of screen is not optimal , especially when the client has 2 screens. What would be great would be the possibility to see the two screens of the client on two screens and not only two in one.

Otherwise, a little othger negative point is the chat that is not optimal. The Windows should be shown on screen as soon as we send a message and not only blink.

ISL Light Remote Desktop has the best set of tools

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Very well documented;

- Professional Support;

- Compatible with most of Operational Systems and platforms;

- Scalability;

- User management full of possibilities;

- The best set of tools for remote access;

Cons: - The Price is up to the product you may say.

Overall: In an environment with multiple support engineers working from office or home to solve hundreds of multiple customers incidents on daily basis ISL Remote Desktop really shines! It's the most reliable, manageable and scalable solution out there.

Gets the job done

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software does exactly what we need in order to support our remote customers.

Cons: Organising systems that we have installed ISL AlwaysOn on are a bit hard to manage in groups.

Vendor Response

by ISL Online on February 28, 2019

Hello,

thank you for your review!

I'm sorry to hear that organising ISL AlwaysOn computers is proving to be difficult.

If possible, could you send us an email to support@islonline.com explaining your scenario?
You are also welcome to join our live chat on our website www.islonline.com

Best regards,
Domen Vidmar
ISL Online Team

ISL Light Review

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, great customer service, stable server updates.

Cons: Would like to see their webinar solution a little more modernized.

Overall: We have used ISL for many years. We run two ISL servers in our VMWare farm on Windows servers. Three things keep us renewing every year: User friendly, excellent customer service and stable application updates on the back-end. From an IT stand point, you couldn't ask for anything more and also remember, you're supporting the smaller companies out there against those pesky large corporations.

The better price for better usage.

Jan 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in one service. You can find everything you need to support customers. It works on all OS.

All is ulimited !

Cons: You need to ask to support to customize the product, but they did it quickly ...

Overall: For my customer with contract i can access to all computer quickly with allwayson. this is ulimited ! I can share access with other operator.

For my customer without contract, i use live chat and the remote control to share their desktop without code !

Finaly the most important : it works !

ISL Light - One of the best products that we've used

Mar 20, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Low file size and ease of explanation of connection process makes it straight forward to use in the real world when we can be dealing with a variety of levels of IT familarity.

Cons: Much the same as many remote screen sharing applications, they're unable to provide the native screen scaling that Remote Desktop Connection offers. This causes issues when working on remote users desktops, in particular servers, as the overall screen size can be drastically different to your own.

Overall: ISL Light provides us with a simple to use approach to maintaining our client's business software, and updating their servers

Capterra loader

Reliable, simple and affordable

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ISL- software has proven to be extremely reliable for many years, with secure and fast data transfer. The ISL-online application is more simple en userfriendly with more reliability and more security.

Cons: We can not do any points for improvement, it is a very good application.

Overall: We use the application to help our customers quickly solve problems or provide explanations. This saves a lot of time and convenience for the customer and us.

Upsides and downsides

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of usage, even with most inexperienced users it is easy to establish a connection and manage user's issues. Many integrated tools at disposal - can check and control remote machine effectively, as well as doing installations within own domain, restarting remote machine. Great for remote help with applications and remote installations.

Cons: Slightly harder to manage more connections at once, but again, many connections at once are rare.

Overall: A great product, at times completely indispensable. easy to use, flexible, with a variety of tools at a reasonable price.

ISL Light makes support much easier

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: the software is very easy to use and it always works. we haven't yet experienced a downtime. and it's fast, the delay is close to none.

Cons: user management could be done better. can't think of any other cons.

Overall: We use ISL Light daily to support our clients and troubleshoot whatever issue they might have. It's an indispensable tool.

ISL replaced TeamViewer in our company

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - easy to use even for customers who are not familiar with the product

- zero issues with connectivity or speed

- simple configuration

- supports all environments we've encountered so far

Cons: user administration is a bit limited - can't add another administrator to an account using the admin panel

ISL review

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is simple to use and always Works. Seems to be running on all Windows versions

Cons: Price. It is relatively expensive to purchase for a Company my size

Overall: Is can helt my customers in seconds using this software. It is not complicated at all for the customers to set it up or install is. Takes less than a minute even to unexperienced users

ISLonline in use

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time to solve has shortened with ISLonline for 50% - 60% when we implemented ISLonline in our helpdesk center because the majority of the tickets was solved online and we didn't need to send a technician on site

Cons: I didn't find any cons about this software.

Just renewed our multiple licenses for the 11th time!

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Extremely Cost Effective

Consistently connect throughout the country to multiple operating systems with never an issue

New hires are productive within minutes

Cons: Some clients have an issue with our using a product they are not aware of.

Overall: Fantastic!

ISL Light remote desktop

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, not onlyremote support but also chat function on website, multiple languages. Very good support

Cons: Branding with own logo could be easier .

Overall: Great tool and easy to use and fast. Easy to connect for one time support and able to connect to unattended PC/Server.

Great tool for collaboration

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was logical and easy to learn how to use. That I can actually have an online meeting and sketch a drawing and explain visually for my collaborators and receive feedback immediately. Works on any platform.

Cons: It costs a little but it is definitely worth the money.

Overall: Very happy with ISL Light, it gives me access to my coworkers at any time from anywhere. Definitely a keeper! Very reliable, have yet to experience any downtime.

easy and reliable

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For a support utility, the most important features are ease of use for the customers we're supporting, and reliability. This excels in both counts.

Cons: Can't think of any cons to this product.

Overall: We've been using it for several years.

excelent remote dsupport

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use, simple to set up. overall great tool for remote support.

Cons: missing user interaction disable option so no one messes with your work

Overall: I really like te simple interface so users can use us supporters to help them any time and anywhere.

Ease of use

Jan 16, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of file sharing. File can be just dropped into ISL client and it is transferred to client

Cons: sometimes application is freezing, can not do anything for few seconds or minutes

Overall: overall it is satisfactory

ISL online is great for small business

Feb 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use and if I have a new client that I need to connect to. And if I need help my sales rep is always available to get me the answer needed.

Cons: I would like the ability to run multiple sessions but my plan is limited. I would also appreciate it if they would remove the control -q command so I stop dropping sessions

Best in Remote Support

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy for end users to connect

Fast access

Easy in file sharing

Cons: It costs a little but it is worth the money

Overall: We think ISL is the best remote desktop tool for us to hand support to our customers.

Capterra loader

CompanyPoint BV uses ISL Light from the beginning

Feb 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

No need for installing app

Upgrade with no extra costs

Cons: Can't think of one. We're using ISL Light from the start of our company and it works fine and always.

Capterra loader

Very gooed product for fast screen taking over

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very fast and very easy to use. We use it for many years now.

Cons: Nothing I can think of. We use it for many years now.

Overall: Our helpdesk is very happy with this product.

ISL Review

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fast, quick and easy to use. Easy to install and works easily.

Cons: Nothing realy, it works as it should works.

Overall: Works fast and great for quick remote support to our customers.

ISL Light

Jan 18, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, very few connection problems, works flawlessly most of the time.

Cons: We find it to be a bit expensive, specially when we need multiple users.

Everything you need for customer support

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ISL Remote desktop is the best customer support tool I've ever used with its intuitive design and the simple "click this link to remote desktop" ability, so even the least computer competent users can work it. Very powerful and fast for how lightweight it is too. The integrations with Pronto are excellent too.

Cons: Mac integration can be a little hazy, but that is the only downside I have ever found with this software. No settings that can change sounds can be a little frustrating when the software beeps at you every 5 minutes until you close the window.

Overall: ISL Light Remote Desktop helps me in my job of IT technical support by not giving me a headache every time I need to get a customer on Remote Desktop. Previously it was a nightmare to explain to less tech savvy people how to install TeamViewer or AnyDesk as they would take time I could be pursuing other projects.

PROXLAN - ISL LIGHT

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - easy to deploy

- easy to manage

- very light (fast download)

- multi-session

Cons: - none for the moment, except a free graphic personnalization

Great product

Mar 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Good value for money

Easy to use

Able to use web or light client

Cons: Not as feature rich as some more expensive products

Great software for remote support

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great user experience, alot of nice features.

Cons: no negative issues. only pricing could be a little lower :)

ISL Light Remote Desktop

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, works through all type of firewalls.

Cons: This product is a bit expensive but is worth it.

Overall: Great product!

My review of ISL Light Remote Desktop

Feb 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the most how easy it is to use the software

Cons: I like the least about this software the high price.

ISL Light

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity, secured, easy to use, just thumbs up!

Cons: We don't have any problems with ISL Light.

Overall: Excelent!

Great support tool

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, connection speed, user interface.

Cons: Perhaps a bit too expensive for two or more seats.

A really handy tool to have.

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Installed on-premise Windows version of it. Easy to install, configure and integrate.

Integrated with MS Active Directory and BMC Remedy Help Desk solution.

It has been almost a year so far and no issue faced, yet.

A stable and trustworthy tool.

Cons: I don't think I have something to complain about it.

Overall: A stable and trustworthy tool to have.

Reliable, high quality screen sharing / remote support

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's reliable and allows simple remote screen sharing or remote support for PCs and Macs

Cons: Cannot remote control an iPhone screen; doesn't always copy/paste perfectly between the remote machine and the host machine

Overall: We use ISL for customer support calls when we need to connect to a client's machine to solve an issue. It works well for this and we're happy with the product.

Best remote desktop tool

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ISL online provides a high level of service. This software is also very user friendly and transparent.

Cons: I actually don't have any complaints about this software.

Overall: We can connect to our customers easyly and even those who don't have much computer knowledge, don't have any issues with connecting.