# ISL Light Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ISL Light the right Remote Desktop solution for you? Explore 779 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146892/ISL-Light/reviews --- ISL Light 4.7 (779) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Reviews of ISL Light Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Flexible and rapid deployment options 100% positive reviews out of 31 Reviewers feel deployment is straightforward, supporting various installation methods and allowing quick setup across devices. Aaron F DevOps Manager, 51 - 200 employees. "The software just works and is quick to connect plus has very rapid deployment options with great documentation on how to do this." Occasional unstable remote sessions 44% negative reviews out of 64 Some users report connection stability issues, especially with weak internet or Mac devices, requiring frequent reconnections. Consistent and dependable performance 97% positive reviews out of 30 Most reviewers indicate reliability is a strong point, with stable operation and minimal downtime in daily use. Unreliable clipboard functionality 69% negative reviews out of 35 Most users comment copy and paste between local and remote systems often fails, causing workflow interruptions. Martin H Managing Director, 1 employee. "The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine..." Effortless initial configuration 97% positive reviews out of 30 Most users report setup is simple, with clear instructions making installation and configuration quick for different environments. ## Showing most helpful reviews Showing 1-25 of 779 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard V. Business Owner Information Technology and Services Used the software for: 2+ years ### "Very reliable program!" July 31, 2025 5.0 Pros The stability of the program. No issues with administrator rights etcetera. It always works flawlesly. Cons That we tried other products from other vendors. Because we thougt it would be a good idea to test some other products. We shouldn't. Switched from [Take Control](https://www.capterra.com/p/242258/Take-Control/) ISL used to be very reliable. With N-ABle we had lots of issues. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! RW Robert W. Manger, Technical Services Logistics and Supply Chain Used the software for: I used a free trial ### "Great lightweight tool that puts all the simple features in one place and removes the clutter you don't need often." September 17, 2025 5.0 From a user perspective, this is a very convenient tool that puts everything in one place. It doesn't get buried amongst all the open browser tabs and makes it easy to find. Setting permissions is a little cumbersome initially, but it's a very convenient tool to use once all that is set up. Pros ISL Light is a great alternative to using the web interface. It removes a step and puts all the access that I need on a regular basis in one place. There are extra options in the web interface but since they aren't used often, it's not needed. This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the need for admin rights to install. Cons This it nitpicky. I would love to be able to alter the white background and use a custom background and not just change the image. I would also like to be able to remove the computers tab for those that don't need that access. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reason for choosing ISL Light BeyondTrust was 4x's the price and complicated to setup and implement. NinjaOne went far beyond our needs. RustDesk being open source had security concerns. Microsoft Remote Help is highway robbery. This product was more expensive than our previous tool, but I have much more faith in it's security. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Recent product issues and security flaws. Review Source Response from ISL Online November 14, 2025 Hi Robert, thanks a lot for your detailed and valuable feedback! Regarding your request to hide the Computers tab, there’s an option to disable ISL AlwaysOn for selected users. Go to your Web Console, select Administration on the left side. On the right side you will see Settings, select ISL AlwaysOn. Here you can disable ISL AlwaysOn. This prevents users from adding or connecting to unattended computers. The computers are not permanently deleted, so the setting can be reverted. The affected users will also be unable to view the “Remote Access” tab on web pages. JH Joshua H. VP Computer Hardware Used the software for: 1-2 years ### "It's almost perfect." May 17, 2021 3.0 Pretty good the sales team were very good the development team could be a bit better at responding to customer needs and issues. Pros Hosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors. Cons A couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Cost savings, self-hosted solution, I wish I could say more but until they fix the issues these are the only advantages. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Cost savings. Review Source Response from ISL Online June 10, 2021 Hello, the delays you are experiencing in a session where two computers are side by side, in comparison with TeamViewer, is due to difference in how the sessions work. With ISL Online, every session goes through a dedicated ISL server, making such a connection much more secure - in comparison, TeamViewer connections are peer-to-peer, so the session is established directly from one computer to another, with no server inbetween. This opens the session up to potential security issues. In cases where the computers are side by side, you may find the ISL session has a slightly higher delay, however in most cases, where remote computer is not next to the operator's computer, the session should not have any more delay than a TeamViewer session. For the multi-monitor issues you are experiencing - we have created an internal ticket to improve this functionality! You're always welcome to contact us through our live chat at www.islonline.com. ISL Online Support Team MM Miha M. advisor Public Policy Used the software for: 1-2 years ### "ISL recomended" January 27, 2026 5.0 Overall, ISL Light provides a very good user experience. The system is easy to operate, dependable, and suitable for regular professional use, making remote support simple and efficient Pros It is easy to use and very intuitive. The platform is well structured, user-friendly, and allows efficient work without the need for extensive training. Cons There were no major drawbacks. Some advanced features could be expanded, but overall the service works well for everyday use. Review Source AŠ Andrej Š. System technician Information Technology and Services Used the software for: 2+ years ### "ISL Light makes support easier" September 16, 2025 5.0 I use isl light at work on a daily basis. It's easy to use and easy to guide new users to receive support. It's easy to get connected and I love the feature to get admin privileges and the user just have to confirm it. Always-on function is really good as it provides a backup when VPN's or RDP have issues. Pros Remote access works with no hiccups and it works on multiple OS's. The mobile version works well too. Always on is really useful. Cons A bit of confusion with login as I have 2 accounts with the same email. Sometimes it scrambles the view when user has multiple monitors. Switched from [TeamViewer Frontline](https://www.capterra.com/p/10018835/TeamViewer-Frontline/) The company did, I guess teamviewer got less user firiendly. Review Source Response from ISL Online October 23, 2025 Thank you for your feedback Andrej! As regards the two accounts with the same email, please visit our live chat and we will explain how you can solve this: https://www.islonline.com/company/contact-us.htm MO Marko O. IT support Computer & Network Security Used the software for: 1-2 years ### "Reliable remote support solution that saves time for our IT team" September 11, 2025 5.0 I have a very good experience with ISL Light. It is fast, reliable, and easy to use for both IT support and clients. I especially appreciate that it offers everything we need while being more cost-effective than similar solutions. The software truly simplifies remote support work and boosts productivity. Pros The program provides all the functionalities that IT support needs for efficient remote work for our custumer support (file transfer, screen sharing, system management, simple “run as” admin access, etc.). The system runs stably without interruptions. In addition, the price is excellent — more affordable than similar programs such as TV, which further increases the value of the solution. It supports both online and self-hosted installations, offering an extra advantage when choosing the deployment method. I can manage the server myself, giving me full control over all settings. Cons I really don’t have many complaints. I didn’t encounter any major problems or glitches. It works satisfactorily even with weaker internet connections. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) First for price now that I use it I got used to it and it is better for my needs Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! JV Joze V. general manager Computer Networking Used the software for: 1-2 years ### "I like it more than I liked Teamviewer" September 10, 2025 4.0 Better than teamviewer, it works more reliably, no more explaining to customers to click accept EULA. I feel no need to search for other solutions. Pros \- silent install packages for unattended clients, I can make different packages for different customers so that clients are automatically arranged into my groups - technical support people are knowledgeable and fast Cons \- sometimes it seems a bit slow, specially when switching to admin mode remotely - session links should be nicer (shorter), sometimes the situation forces clients to type it manually (https://islv61.islonline.net/join/XXXXXXXX) - I do not like it that it was sold to US company Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light I know some people that work or have worked for isl, very professional and highly skilled people, trust Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) it started having issues in times of covid-19 Review Source Response from ISL Online November 14, 2025 Jože, thank you for your review and trust! ISL Online was acquired by PDQ, a US company; however, ISL Online remains based in Slovenia, EU. This means your data is still protected under European legislation and ISO/IEC 27001:2022 standards. As a customer, you can continue using ISL Online products and enjoy the same trusted support, while PDQ invests in enhancing the overall experience. If a customer needs to manually type in the link, the simplest way is to enter “islonline.net” and then the session code. I hope that helps! GŽ Gregor Ž. Professional Worker Performing Arts Used the software for: 2+ years ### "ISL Light Delivers Exceptional Performance and Security" January 6, 2026 5.0 ISL Light is an outstanding remote support solution. It combines ease of use, strong security, and excellent performance, making it a top choice for professionals who need reliable remote access. Pros I really appreciate how simple and intuitive ISL Light is to use. The connection process is fast and secure, and it works flawlessly across different platforms. The performance is excellent, even on slower networks, and the interface is clean and user-friendly. I also like the strong focus on security and privacy, which gives me confidence when working remotely. Overall, it’s a reliable and efficient tool for remote support. Cons There’s very little to dislike, but if I had to mention something, it would be that the advanced features can take a bit of time to discover for new users. A more guided onboarding or quick tips could make the experience even better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I decided to move from TeamViewer to ISL Light because of the excellent reviews and the positive feedback from other users. Another important reason was that I wanted to support a high-quality Slovenian product. ISL Light offers great performance, strong security, and an intuitive interface, making it a perfect choice for my needs. Review Source LP Lenart P. Delivery manager Information Technology and Services Used the software for: 2+ years ### "User-Friendly and Effective" September 17, 2025 5.0 Overall experience with ISL Light has been very positive. The software is reliable, easy to use, and secure, which makes it an excellent tool for providing remote support. I particularly appreciate how quickly sessions can be started and how smooth the connection usually is. Both technicians and end-users benefit from its simplicity, and it has definitely helped to resolve issues more efficiently Pros Very easy to use for both technicians and end-users Secure and reliable remote connections Quick setup with no complicated installation works on different devices and operating systems Cons We have no real complaints about ISL Light – overall it works smoothly, reliably, and meets our support needs Switched from [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) We previously used VNC, but switched to ISL Light for better usability and performance. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! UZ Uroš Z. Network Administrator Computer & Network Security Used the software for: 2+ years ### "Reliable Remote Support Tool That Just Works" September 16, 2025 5.0 A stable and trustworthy solution for remote access and support. Perfect for long-term use in IT environments. Pros We have been using ISL Light for several years with a server license. It is very reliable, easy to use, and provides secure remote support without complications. "Stable, secure, and perfect for IT remote assistance." Cons The system works reliably, but occasionally mobile support feels less polished compared to the desktop experience. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We stopped using TeamViewer because their contract policies were disappointing and not in line with what was promised. With ISL Light, we get the same professional quality of service for a much more affordable price, which makes it a far better long-term solution. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! AC Andrew C. Software developer Computer Software Used the software for: 1-2 years ### "Robust, reliable and worth every penny" August 19, 2024 5.0 The product is robust and reliable and although I have tried competitors free versions, I know that it is well worth paying for. Pros It is easy for my users to setup and connect with me, especially my mum who likes to complicate things. Cons The icons for transferring files between computers I often click the wrong one. A minor issue. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer became too expensive. Originally I bought a for life licence but within two years they moved to monthly subscription and stopped updating my version. I was not happy so left. Review Source Response from ISL Online November 25, 2024 Andrew, thank you foe sharing your valuable feedback! Regarding the icons, we’re not entirely sure what you mean. We encourage you to reach out to our live chat or send us an email at support@islonline.com. We’d love to hear more details about the issue so we can better understand it and work on improving the user experience. VR Verified Reviewer IT Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "ISL - A great tool for remote access" December 19, 2023 4.0 Overall it has been an incredibly useful product for the price and has assisted with many projects recently. Pros ISL is fast and responsive to remote onto client machines. Easy to add unattended machines and share access internally. Cons ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM. However this can be overlooked with the price and value for money. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Mainly due to reducing costs while getting the same value for money. Review Source Response from ISL Online February 6, 2024 Hi, thank you for your input! BP Bo P. Tech Support Computer & Network Security Used the software for: 2+ years ### "Gret Remote Acccess Software" December 19, 2023 5.0 This is the best, most intuitive remote access software for tech support technicians that service multiple clients. Pros Accessing remote devices using ISL is easy. I have the app on my main PC, my laptop, and my phone. Being able to work on a device from my phone means I don't have to be tied to a computer for tech support. Everything works, always. Cons When moving devices to groups, and dropping it, the screen refreshes and goes back to the top of the list. If I am moving devices, I don't want to keep scrolling down. Would be nice to select multiple devices and drag and drop to the group. Also, would be nice to create an access password per group. Since I service multiple companies, it would be nice to select group and change password for entire group. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Reason for choosing ISL Light The main issue was cost, the second was the ability to organize clients into groups, use my cell phone \*HUGE\*, and not needing the local admin password to log in. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) It was too expensive and you had to know the local password to the PC to connect, where as with ISL, you just have to know the access password. Review Source Response from ISL Online February 6, 2024 Hi Bo! Thank you for your detailed and valuable feedback. In regards to the issue you've described, we have a solution for you. You can utilize the "Bulk Actions" feature to perform actions on multiple computers simultaneously. Please note that this feature is available through the ISL Online web portal and is not accessible via the desktop app. Please see the manual for more details: https://help.islonline.com/19815/1622800 PD Parry D. IT Consultant Information Technology and Services Used the software for: 1-2 years ### "IT support worker using ISL daily" November 16, 2021 5.0 Overall, ISL has been a pleasure to work with and has been an essential tool to support individuals and businesses, especially during the COVID lockdowns when so many people moved to working from home. Whenever I needed support in the early days of using ISL, I found the online chat facility to be excellent, quickly answering questions and resolving my issues. Pros Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion. Cons Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client. Reason for choosing ISL Light ISL seemed to offer a superior product at a very fair price. The demo period was long enough to assure me that ISL was the best choice and the on-boarding process was seemless. Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) End of licensing period and looking for greater functionality and better licensing arrangement with unlimited number of stored client machines. Review Source VR Verified Reviewer IT-Manager Higher Education Used the software for: 2+ years ### "Don't judge it by its looks" December 5, 2022 5.0 If you are old enough the GUI might remind you of Operating Systems long gone - underneath is a top-class software that has no need for embellishment. It's easy to install, deploy, and use. There's a lot of features and more are added over time but most important the core functionality and security evolve constantly. Pros I like the ease of use, no distracting bells and whistles. Whether Remote Support or Unattended Access, everything you need is there. It works reliably and perfectly with multi-monitor configurations. Cons There are no real cons. Even though the interface is minimalist you can do all you need. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reason for choosing ISL Light We choose ISL because we can run an on-premise server and not least because of their comprehensible licensing model Review Source AF Aaron F. DevOps Manager Information Technology and Services Used the software for: Less than 6 months ### "ISL Online solution for remote access is the best one stop shop" August 23, 2023 5.0 From day one sign up to the trial and then signing up the experience has been fantastic, sales and support are more than helpful. Pros The software just works and is quick to connect plus has very rapid deployment options with great documentation on how to do this. Support is also rapid and some of the best I have ever experienced. Cons A few more options to be able to set customisation from the web gui would be nice but not detrimental. Reason for choosing ISL Light The licence and offering is lightyears ahead of the competition with a far fairer and superbly stable product with exceptional support. Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Seeking a solution which would meet all of our requirements and also Splashtop changes to licencing now make their offering less attractive so we wished to have a better one stop shop in ISLOnline. Review Source Response from ISL Online September 5, 2023 Aaron thanks a lot for your feedback! RR Romain R. Administrator system and devops Internet Used the software for: 2+ years ### "Reliable and User-Friendly Remote Support Tool" September 17, 2025 5.0 Pros I appreciated its ease of use and fast remote connection. The interface is intuitive and reliable, making remote support efficient. Cons Occasionally, the connection speed can be affected by network conditions, and some advanced features could be better documented. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! JG James G. IT Engineer Information Technology and Services Used the software for: 1-2 years ### "Couldn't live without it" May 29, 2025 5.0 Overall my experience has been great. It is necessary to do my job and I would not be able to do it without ISL Online. Pros I just click one button and there I am, on the machine I need to troubleshoot and fix. It is super simple and easy. Cons Sometimes it will ask me to log in again randomly when trying to connect to a machine. It would be nice if it remembered my login. Review Source Response from ISL Online October 23, 2025 Hi James, thank you for your feedback! JF Jure F. CEO Internet Used the software for: 2+ years ### "Reliable and Secure Remote Access at a Great Value" September 18, 2025 4.0 Overall, my experience with ISL Light has been very positive in terms of value for money. The software delivers reliable remote access and strong security at a fair price, especially compared to other solutions on the market. It feels like a solid investment for both daily support tasks and long-term use. Pros What I liked most about ISL Light was its fast and reliable remote access, which made connecting to clients effortless. The interface is simple and intuitive, so even non-technical users can navigate it easily. I also appreciated the strong security features, which gave me confidence when working on sensitive systems. Cons What I liked least about ISL Light was that customer support response times could sometimes be slower than expected. While the support team was helpful once connected, quicker assistance would make the experience even better. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! PR Patrik R. System administrator Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Review for ISL" September 11, 2025 5.0 My overall experience with ISL Light has been very positive. It's a reliable and secure remote support tool that makes assisting users quick and efficient. The setup is straightforward, and the performance has consistently met our expectations. Pros I really appreciated how easy it was to set up and use ISL Light. The remote access is fast and reliable, and the ability to connect to users without requiring them to install anything was a huge time-saver. I also liked that I can help users with administrative rights. Cons Sometimes the connection quality would drop unexpectedly, especially when supporting users with poor internet. It would be great if ISL Light had better optimization for low-bandwidth environments." Review Source Response from ISL Online November 14, 2025 Patrik, thank you for your valuable feedback! When supporting users on a poor internet connection, we recommend switching to a lower color depth. The lowest color depth uses only 8 or 64 colors. Learn more about Color depth: https://help.islonline.com/37390/164441 RK Robert K. ISL Logistics and Supply Chain Used the software for: 2+ years ### "Flawless Performance" September 16, 2025 5.0 My overall experience with ISL Light has been excellent—easy to use, reliable, and secure. Pros What I like most about ISL Light is its ease of use and reliable connection. The program enables quick remote support without complicated setup. Cons Actually, I like everything and have no complaints. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! FN Frank N. IT-Consultant Computer & Network Security Used the software for: 2+ years ### "Easy and fast to use remote support application" September 17, 2025 5.0 Pros ISL Light is provided as a small download, and after start it is easy to handle. It opens up, you give the session code, thats it. Cons Some few applications do not allow to share the screen for security reasons. So ISL Light will show in this case the screen in black. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! AC Alberto C. IT Team Information Technology and Services Used the software for: 2+ years ### "Very good software" December 6, 2024 5.0 Pros You can very easily and in secure way connect to your remote servers and clients and you can sort them with categories. Cons Nothing wrong about this product, we are fine with it Review Source Response from ISL Online April 29, 2025 Hi Alberto, thank you for your input! DV Dean V. System Administrator Wholesale Used the software for: 1-2 years ### "ISL Review" October 17, 2024 5.0 Using it on a daily basis in a company of about 60 people, comes very handy. Does what its suppose to do and that is all I need from ISL. Pros Easy to use, light, fast, easy to install. Does not consume much of PC resources. Cons I am completely happy about the app. Do not remember any bad experience. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Local product, good price and ease of use. Review Source Response from ISL Online November 21, 2024 Dean, thank you for your feedback on ISL Online! We're glad to be an integral part of simplifying your work. OL OLIVIER L. Project manager Internet Used the software for: 2+ years ### "Best remote control tool" December 11, 2024 5.0 Pros The ihm of online console. The ability to create a session if the client application is not running. Ability to enter administrator password. Various settings. Client installation via a simple link. Cons The password cannot be entered via BitWarden when connecting to the client workstation. Review Source Response from ISL Online October 23, 2025 Hi Olivier, thank you for your feedback! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.