--- title: "ISL Light Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ISL Light the right Remote Support solution for you? Explore 779 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146892/ISL-Light/reviews/" page_type: "reviews" language: "en" --- ISL Light 4.7 (779) [View alternatives](https://www.capterra.com/p/146892/ISL-Light/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ISL Light Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews BV Bart V ownerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for clients without needing to pass ID's and passwords etc.“ October 11, 2024 PS Primož S Head of Customer SupportInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “While the solution meets our needs, it becomes less economical due to the requirement for multiple concurrent sessions during peak periods, which are not frequent.“ September 16, 2025 AA Aaron A ITComputer Networking, 51 - 200 employeesUsed the software for: More than 2 years. “The experience is very good, both for the user and the administrator, ease of connection, connection to multiple operating systems, it also has many utilities for remote management, whiteboard, copy, multiple screens, black screen, restart and reconnect.“ October 16, 2024 DR Danijel R System tehnicianInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “I don't like how the administration tools are implemented, especially when you accidentally open UAC window you have to call user back as you can't press any buttons.“ September 16, 2025 RW Robert W Manger, Technical ServicesLogistics and Supply Chain, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the need for admin rights to install.“ September 17, 2025 SS Seth S Internal Systems and Security ManagerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random things to meet the quota.“ September 17, 2025 PR Patrik R System administratorElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 6-12 months. “The remote access is fast and reliable, and the ability to connect to users without requiring them to install anything was a huge time-saver.“ September 11, 2025 DC Daniel C OvertroldInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The installation right now is a bit of a hassle on Arch / OpenSUSE.“ September 19, 2025 ## Showing most helpful reviews Showing 1-25 of 779 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard V. Business Owner Information Technology and Services Used the software for: 2+ years ### "Very reliable program!" July 31, 2025 5.0 Pros The stability of the program. No issues with administrator rights etcetera. It always works flawlesly. Cons That we tried other products from other vendors. Because we thougt it would be a good idea to test some other products. We shouldn't. Switched from [Take Control](https://www.capterra.com/p/242258/Take-Control/) ISL used to be very reliable. With N-ABle we had lots of issues. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! RW Robert W. Manger, Technical Services Logistics and Supply Chain Used the software for: I used a free trial ### "Great lightweight tool that puts all the simple features in one place and removes the clutter you don't need often." September 17, 2025 5.0 From a user perspective, this is a very convenient tool that puts everything in one place. It doesn't get buried amongst all the open browser tabs and makes it easy to find. Setting permissions is a little cumbersome initially, but it's a very convenient tool to use once all that is set up. Pros ISL Light is a great alternative to using the web interface. It removes a step and puts all the access that I need on a regular basis in one place. There are extra options in the web interface but since they aren't used often, it's not needed. This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the need for admin rights to install. Cons This it nitpicky. I would love to be able to alter the white background and use a custom background and not just change the image. I would also like to be able to remove the computers tab for those that don't need that access. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reason for choosing ISL Light BeyondTrust was 4x's the price and complicated to setup and implement. NinjaOne went far beyond our needs. RustDesk being open source had security concerns. Microsoft Remote Help is highway robbery. This product was more expensive than our previous tool, but I have much more faith in it's security. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Recent product issues and security flaws. Review Source Response from ISL Online November 14, 2025 Hi Robert, thanks a lot for your detailed and valuable feedback! Regarding your request to hide the Computers tab, there’s an option to disable ISL AlwaysOn for selected users. Go to your Web Console, select Administration on the left side. On the right side you will see Settings, select ISL AlwaysOn. Here you can disable ISL AlwaysOn. This prevents users from adding or connecting to unattended computers. The computers are not permanently deleted, so the setting can be reverted. The affected users will also be unable to view the “Remote Access” tab on web pages. JH Joshua H. VP Computer Hardware Used the software for: 1-2 years ### "It's almost perfect." May 17, 2021 3.0 Pretty good the sales team were very good the development team could be a bit better at responding to customer needs and issues. Pros Hosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors. Cons A couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Cost savings, self-hosted solution, I wish I could say more but until they fix the issues these are the only advantages. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Cost savings. Review Source Response from ISL Online June 10, 2021 Hello, the delays you are experiencing in a session where two computers are side by side, in comparison with TeamViewer, is due to difference in how the sessions work. With ISL Online, every session goes through a dedicated ISL server, making such a connection much more secure - in comparison, TeamViewer connections are peer-to-peer, so the session is established directly from one computer to another, with no server inbetween. This opens the session up to potential security issues. In cases where the computers are side by side, you may find the ISL session has a slightly higher delay, however in most cases, where remote computer is not next to the operator's computer, the session should not have any more delay than a TeamViewer session. For the multi-monitor issues you are experiencing - we have created an internal ticket to improve this functionality! You're always welcome to contact us through our live chat at www.islonline.com. ISL Online Support Team AŠ Andrej Š. System technician Information Technology and Services Used the software for: 2+ years ### "ISL Light makes support easier" September 16, 2025 5.0 I use isl light at work on a daily basis. It's easy to use and easy to guide new users to receive support. It's easy to get connected and I love the feature to get admin privileges and the user just have to confirm it. Always-on function is really good as it provides a backup when VPN's or RDP have issues. Pros Remote access works with no hiccups and it works on multiple OS's. The mobile version works well too. Always on is really useful. Cons A bit of confusion with login as I have 2 accounts with the same email. Sometimes it scrambles the view when user has multiple monitors. Switched from [TeamViewer Frontline](https://www.capterra.com/p/10018835/TeamViewer-Frontline/) The company did, I guess teamviewer got less user firiendly. Review Source Response from ISL Online October 23, 2025 Thank you for your feedback Andrej! As regards the two accounts with the same email, please visit our live chat and we will explain how you can solve this: https://www.islonline.com/company/contact-us.htm GŽ Gregor Ž. Professional Worker Performing Arts Used the software for: 2+ years ### "ISL Light Delivers Exceptional Performance and Security" January 6, 2026 5.0 ISL Light is an outstanding remote support solution. It combines ease of use, strong security, and excellent performance, making it a top choice for professionals who need reliable remote access. Pros I really appreciate how simple and intuitive ISL Light is to use. The connection process is fast and secure, and it works flawlessly across different platforms. The performance is excellent, even on slower networks, and the interface is clean and user-friendly. I also like the strong focus on security and privacy, which gives me confidence when working remotely. Overall, it’s a reliable and efficient tool for remote support. Cons There’s very little to dislike, but if I had to mention something, it would be that the advanced features can take a bit of time to discover for new users. A more guided onboarding or quick tips could make the experience even better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I decided to move from TeamViewer to ISL Light because of the excellent reviews and the positive feedback from other users. Another important reason was that I wanted to support a high-quality Slovenian product. ISL Light offers great performance, strong security, and an intuitive interface, making it a perfect choice for my needs. Review Source LP Lenart P. Delivery manager Information Technology and Services Used the software for: 2+ years ### "User-Friendly and Effective" September 17, 2025 5.0 Overall experience with ISL Light has been very positive. The software is reliable, easy to use, and secure, which makes it an excellent tool for providing remote support. I particularly appreciate how quickly sessions can be started and how smooth the connection usually is. Both technicians and end-users benefit from its simplicity, and it has definitely helped to resolve issues more efficiently Pros Very easy to use for both technicians and end-users Secure and reliable remote connections Quick setup with no complicated installation works on different devices and operating systems Cons We have no real complaints about ISL Light – overall it works smoothly, reliably, and meets our support needs Switched from [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) We previously used VNC, but switched to ISL Light for better usability and performance. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! UZ Uroš Z. Network Administrator Computer & Network Security Used the software for: 2+ years ### "Reliable Remote Support Tool That Just Works" September 16, 2025 5.0 A stable and trustworthy solution for remote access and support. Perfect for long-term use in IT environments. Pros We have been using ISL Light for several years with a server license. It is very reliable, easy to use, and provides secure remote support without complications. "Stable, secure, and perfect for IT remote assistance." Cons The system works reliably, but occasionally mobile support feels less polished compared to the desktop experience. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We stopped using TeamViewer because their contract policies were disappointing and not in line with what was promised. With ISL Light, we get the same professional quality of service for a much more affordable price, which makes it a far better long-term solution. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! DB David B. System Technician Outsourcing/Offshoring Used the software for: 2+ years ### "Very useful and stable program" September 16, 2025 5.0 ISL Online i very stable and useful program. I racomend it to everyone who need remote control and remote help. Pros implicity of using it and Stability of program. Also the administrator mode is very useful and very simple to use. Cons File transfer is not so intuitive. When transferring files is not so logical to select target folder of remote computer. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Administrator rights in team viewer was possible only if team viewer was installed on remote computer Review Source Response from ISL Online November 14, 2025 David, thank you for sharing your positive experience with ISL Online and recommending it to others! Regarding file transfer, we recommend using the File Manager. Learn more: https://help.islonline.com/37390/166674?from\_search=205708194#file-manager-1 AH Andraz H. It specialist Computer Software Used the software for: 2+ years ### "Happy customer" September 18, 2025 5.0 I am very happy with the product, and will use it in the future. If anyone ask i will reccomend the product. Pros I like the most that i can see all monitors of the user and switching between them. And that can se administrator windows. Cons Sometimes its a bit slow. And i dont like that i have to enable every time administrator function. Sometimes is on sometimes i hawe turn it on again. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Becouse of very good price and functionality. Review Source Response from ISL Online November 14, 2025 Andraž, thank you for your feedback! Administrative mode is enabled by default when you’re running ISL AlwaysOn sessions (unattended access), while it must be enabled manually when you’re in a remote support session (ISL Light). Learn more about Administrative mode: https://help.islonline.com/37390/1906830 GK Gregor K. project manager Printing Used the software for: 6-12 months ### "Reliable and Easy-to-Use Remote Support Tool" September 17, 2025 4.0 My overall experience with ISL Light has been very positive, as it is reliable, secure, and easy to use for remote support. Pros The ISL Light software is reliable, user-friendly, simple to use and provides smooth remote access with excellent security. Cons Overall the software works well, but the copy function only works like drag and drop, which can be a bit limiting. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I made the switch because I wanted a reliable solution while also supporting a Slovenian company with great service. Review Source Response from ISL Online October 23, 2025 Gregor that you for your review and support! BV Bart V. owner Information Technology and Services Used the software for: 2+ years ### "Good remote support system, real value for money" October 11, 2024 4.0 we are using it for about 3 years now and would not return to what we used before. it helps us saving time a lot, certainly having nearly unlimited permanent agents to quickly unattended take over, help us react very quick and easy on customer questions for support etc. Pros We can quickly and easily assist users. We can create isl always on silent installer packages that just require 1 double click to install it on a system, no further config needed. Lets us share connections with co workers. The product most of the times just works, no hassle, just as it should be. No version hassles like competitors or extreme pricing for features. It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for clients without needing to pass ID's and passwords etc. Cons users get warnings about the isl download, they have to confirm downloading an unsafe file... copy-pasting from outside into a session is sometimes troublesome, luckily there is the paste-keyboard type option which always works isl always on agents may sometimes take multiple minutes to show online after booting or rebooting a machine. file transfer could be handier. less fit for Mac, Alternatives considered [NetSupport Manager](https://www.capterra.com/p/18719/NetSupport-Manager/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light pricing, stability, ease of use, seeing it work well with other people that use it Switched from [NetSupport Manager](https://www.capterra.com/p/18719/NetSupport-Manager/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) netsupport and gotoAssist stopped Teamviewer is expensive an next to no support, a lot of issues with their versions incompatibilities. not simple to setup unattended access. Review Source Response from ISL Online November 25, 2024 Hi Bart, thank you for your feedback! When using a cloud license, the issues you’ve described shouldn’t occur. However, if you’re a server license user, please reach out to our live chat, and we’ll gladly assist you in resolving the issue. RB Roy B. Service manager Oil & Energy Used the software for: 2+ years ### "ISL is just great!" October 17, 2024 5.0 Great experience! better then all the alternatives. Pros Easy to use and all options you need are included. Cons There is nothing i can find that i don't like! :) Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Because it's working (better) on a server, and a little more cheaper. Review Source Response from ISL Online November 21, 2024 Roy, thank you very much for sharing your experience with ISL Online! VR Verified Reviewer IT Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "ISL - A great tool for remote access" December 19, 2023 4.0 Overall it has been an incredibly useful product for the price and has assisted with many projects recently. Pros ISL is fast and responsive to remote onto client machines. Easy to add unattended machines and share access internally. Cons ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM. However this can be overlooked with the price and value for money. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Mainly due to reducing costs while getting the same value for money. Review Source Response from ISL Online February 6, 2024 Hi, thank you for your input! BP Bo P. Tech Support Computer & Network Security Used the software for: 2+ years ### "Gret Remote Acccess Software" December 19, 2023 5.0 This is the best, most intuitive remote access software for tech support technicians that service multiple clients. Pros Accessing remote devices using ISL is easy. I have the app on my main PC, my laptop, and my phone. Being able to work on a device from my phone means I don't have to be tied to a computer for tech support. Everything works, always. Cons When moving devices to groups, and dropping it, the screen refreshes and goes back to the top of the list. If I am moving devices, I don't want to keep scrolling down. Would be nice to select multiple devices and drag and drop to the group. Also, would be nice to create an access password per group. Since I service multiple companies, it would be nice to select group and change password for entire group. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Reason for choosing ISL Light The main issue was cost, the second was the ability to organize clients into groups, use my cell phone \*HUGE\*, and not needing the local admin password to log in. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) It was too expensive and you had to know the local password to the PC to connect, where as with ISL, you just have to know the access password. Review Source Response from ISL Online February 6, 2024 Hi Bo! Thank you for your detailed and valuable feedback. In regards to the issue you've described, we have a solution for you. You can utilize the "Bulk Actions" feature to perform actions on multiple computers simultaneously. Please note that this feature is available through the ISL Online web portal and is not accessible via the desktop app. Please see the manual for more details: https://help.islonline.com/19815/1622800 SS Stuart S. Director Computer & Network Security Used the software for: 2+ years ### "ISL The best remote support tool. " December 19, 2023 5.0 Its my most important support tool, gives me fast remote access to all my exisiting end users and any new ones too. Pros It is fast, reliable and great value investment for my business, i could not operate without, have tried many other remote support and remote access tools this offered the best performance and value for money Cons To date i am yet to find any fault or issues with ISL, i am very happy with the product Reason for choosing ISL Light partly pricing and partly functionality, i love ISL Light \\ Always On and Pronto Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) partly pricing and partly functionality, i love ISL Light \\ Always On and Pronto Review Source Response from ISL Online February 6, 2024 Stuart, thank you for sharing your valuable experience with ISL Online! We're delighted to hear that you find the ISL remote desktop software to be an excellent tool for remote access and support! TB Tine B. IT System Technician Information Technology and Services Used the software for: 2+ years ### "Best all round remote dekstop support software" April 20, 2022 5.0 We primarily use the product for offering remote technical support to our clients and customers. We are an outsourcing IT company, and we provide services and support to various business in the region. When we have the possibility of providing remote support, we use ISL. Because we only have to provide an eight-digit number to our customers, it makes the whole process much easier and faster. Some clients have become so familiar with the product, that they have it already ready when we call them and they only ask, “what is the number”. The icon is also very distinguishable, so it’s easy to explain the customers what to look for on the website or the desktop. The ability to set an “always on” connection is also very valuable, as we don’t have to interact directly with the clients to establish the connection. It also allows for a fast glance at the operation of the systems, to see if they are online or not. The ability to save the computers and categorize them in groups also saves us time. The stability and reliability of the whole system is very valuable and In our many years of use we haven’t had one incident, where we weren’t able to provide remote assistance because of ISL issues. The sessions can also be paused and transferred to another operator, so if one operator has issues, it can be transferred to another technician, without interruption from the client side. Since everyone can see the active sessions, we can also collaborate much easier. Pros \- Easy to use for users and operators - Very fast installation and general use - Easy to start a session with users, only 8 digit number needed - Lots of features, RDP, always on, file sharing, recording, etc Cons I don't have any real issues with this software. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer got too troublesome and expensive. Review Source CP Chris P. Commercial Manager Wholesale Used the software for: 2+ years ### "A great piece of software" October 12, 2022 5.0 ISL Light has ably supported our helpdesk function and allowed us to effectively remote support users. This has been especially useful during the pandemic and the increase of remote workers. Pros ISL Light is very easy to use and very stable when used in unattended installations. Cons The support for mac displays is not as strong and sometimes can fail to display a screen even when security settings are configured. Would also like the ability to change resolutions of remote desktops whilst connected. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light ISL had a much more realistic charging structure for a small number of users Review Source BV Benjamin V. Head of CNC Programming Automotive Used the software for: 2+ years ### "Reliable and easy-to-use remote support solution" September 10, 2025 5.0 My overall experience is very positive. The application works flawlessly, allows quick access and simple remote support. It has proven to be a reliable solution that saves a lot of time. Pros Easy to use, fast connection and stable performance. I really like the clarity and reliability for remote support. Cons So far I have no major complaints, maybe some additional customization options for the user interface would be nice. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! AV Aleksandra V. IT Support Construction Used the software for: Less than 6 months ### "Reliable and Easy-to-Use Remote Support Tool" September 11, 2025 5.0 My overall experience with ISL Light has been very positive. It is reliable, secure, and easy to use for both IT professionals and end users. The tool has significantly improved the efficiency of providing remote support in our team. I especially value the stability of the connection and the fact that I can access devices from anywhere without problems. Pros What I like most about ISL Light is the simplicity and speed of connection. The interface is very intuitive, so even first-time users can easily get used to it. I really appreciate being able to provide remote support to colleagues reliably and without complications. The security of the connection is also very high, which gives confidence. Cons Sometimes the installation on certain devices takes longer than expected. I would also like to see more customization options for the interface. Review Source Response from ISL Online November 14, 2025 Hi Aleksandra, thanks a lot for your detailed and valuable feedback! We’re glad to know that ISL Online is positively impacting your work. Regarding customization, we offer many customization options. You can also use command lines to modify the software’s behavior. This article explains everything you need to know about ISL Light customization: https://www.islonline.com/help/customisation.htm If you have additional requests, please visit our live chat and we’ll look into them together. PR Patrik R. System administrator Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Review for ISL" September 11, 2025 5.0 My overall experience with ISL Light has been very positive. It's a reliable and secure remote support tool that makes assisting users quick and efficient. The setup is straightforward, and the performance has consistently met our expectations. Pros I really appreciated how easy it was to set up and use ISL Light. The remote access is fast and reliable, and the ability to connect to users without requiring them to install anything was a huge time-saver. I also liked that I can help users with administrative rights. Cons Sometimes the connection quality would drop unexpectedly, especially when supporting users with poor internet. It would be great if ISL Light had better optimization for low-bandwidth environments." Review Source Response from ISL Online November 14, 2025 Patrik, thank you for your valuable feedback! When supporting users on a poor internet connection, we recommend switching to a lower color depth. The lowest color depth uses only 8 or 64 colors. Learn more about Color depth: https://help.islonline.com/37390/164441 MO Matjaz O. mechanical designer Machinery Used the software for: Less than 6 months ### "OGOMA inženiring review" September 10, 2025 5.0 very good experience, from buying, one day job to using it instantly and having no problem with it. everything ok Pros easy to use, not much bandwidth to use. useful tool that you forget about it and it just works. great product Cons as far as I use it (one cemputer remoto control work), basicall nothing. maybe that i could better use two screen mode. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) slovenian product and better user experience Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! GR Guillermo R. Systems Administrator Computer & Network Security Used the software for: 2+ years ### "Professional IT remote control" December 6, 2024 5.0 Excellent and fast, the only one app you need Pros Compatibility, you can take remote control even for mobile devices Cons Price, a bit expensive per user, but that's all Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Customer Support and easy customization. Review Source Response from ISL Online April 29, 2025 Hi Guillermo, thank you for your input! JG Jean-Claude G. RSI Government Administration Used the software for: 1-2 years ### "Good job !" December 13, 2024 4.0 My experience is very good so far, and I have nothing to complain about the use I have of this application. Very good responsiveness of the support by the chat. With the development of telecommuting, it was more than necessary to find a good takeover solution in order to be able to solve the problems that some users might encounter. The feedback I got from users after using this solution was very positive Pros The possibility of using the "IsAlways On" feature which allowed me to give access to certain service providers on a specific machine without having to open a VPN connection for them which would require more complexity of use. Also the ease of taking control of the colleague's pc to troubleshoot them and the many options and settings possible once connected. Cons For the moment nothing really displeased me about isl. Review Source Response from ISL Online April 29, 2025 Hi Jean-Claude, thanks a lot for your feedback! It is great to hear that ISL Online is positively impacting your work. SB Samuel B. IT Manager Information Technology and Services Used the software for: 2+ years ### "Another year with ISL" December 11, 2024 5.0 Pros The ease of use and the good performance it offers Cons I wish it cost less but I'm not going to stop using it since it's worth it Review Source Response from ISL Online April 29, 2025 Hi Samuel, thanks a lot for your feedback! We're glad to know that ISL Online fulfills your needs. Xiping Z. Director Education Management Used the software for: 1-2 years ### "This tool have everything our school need" December 22, 2023 5.0 I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used many other remote connection software and did extensive research, and I think this is the top one. Pros My experience with ISL Light has been great, especially in terms of its performance and reliability during remote sessions. The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant administrative campuses. Being able to use it on various devices made my work much more convenient. ISL Light's robust features and smooth operation are what I liked most about it. Cons I think the design can be improved and there are some ways to be a little more friendlier. Alternatives considered [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) Reason for choosing ISL Light Price and features are the main reasons. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Price and features are the main reasons. Review Source Response from ISL Online February 6, 2024 Hi Xiping, your valuable feedback means a lot to us! We're glad to see ISL Online fulfils your needs. 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