# Page 2 | ISL Light Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ISL Light the right Remote Desktop solution for you? Explore 779 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146892/ISL-Light/reviews --- ISL Light 4.7 (779) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 2 - Reviews of ISL Light ## Showing most helpful reviews Showing 26-50 of 779 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT Director Information Technology and Services Used the software for: 2+ years ### "Fiabilidad y simplicidad en remoto: ISL Light cumple" September 2, 2025 5.0 Mi experiencia con ISL Light ha sido muy positiva. La utilizamos para soporte técnico remoto a clientes y también para mantenimiento interno. La herramienta destaca por su fiabilidad, seguridad y facilidad de uso, lo que la convierte en una solución ideal para empresas que buscan una plataforma sólida sin complicaciones. Aunque hay margen de mejora en integración y flexibilidad de licencias, el balance general es excelente. Pros Estabilidad de conexión: Incluso en redes con ancho de banda limitado, la herramienta mantiene sesiones remotas estables y sin cortes. Compatibilidad multiplataforma: Funciona perfectamente en Windows, macOS, Linux e incluso dispositivos móviles, lo que facilita el soporte técnico en entornos heterogéneos. Seguridad robusta: Cifrado AES 256-bit, autenticación de dos factores y cumplimiento con GDPR. Esto es clave para entornos corporativos con requisitos de seguridad estrictos. Interfaz intuitiva: No requiere curva de aprendizaje. Los técnicos pueden iniciar sesiones rápidamente y los usuarios finales no necesitan instalar nada complejo. Funcionalidades útiles: Transferencia de archivos, chat integrado, grabación de sesiones, y posibilidad de reiniciar el equipo remoto y reconectar automáticamente. Cons Menor integración con herramientas de ticketing: En comparación con otras soluciones como TeamViewer o AnyDesk, la integración nativa con plataformas de terceros es limitada Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Modelo de licenciamiento más rentable para equipos pequeños y medianos. A diferencia de TeamViewer o LogMeIn, ISL Light ofrece licencias concurrentes que permiten a varios técnicos compartir sesiones sin necesidad de pagar por cada usuario individual. Esto ha sido clave para optimizar costes en Optima Solutions. Privacidad y control de datos. ISL Light permite instalar el servidor en local (on-premise), lo que nos da control total sobre los datos y las sesiones. Esto fue decisivo frente a soluciones 100% cloud como AnyDesk, especialmente por requisitos de cumplimiento interno y de clientes. Simplicidad para el usuario final. La experiencia de conexión para el cliente es extremadamente sencilla: solo necesita hacer clic en un enlace, sin instalaciones complejas ni configuraciones. Esto reduce fricción en soporte técnico y mejora la satisfacción del cliente. Seguridad avanzada sin coste adicional. Cifrado de extremo a extremo, autenticación multifactor y cumplimiento con normativas como GDPR vienen incluidos de serie, sin necesidad de pagar módulos adicionales como ocurre en otras plataformas. Soporte técnico directo y ágil. El equipo de ISL Light ofrece soporte rápido y personalizado, algo que hemos valorado mucho frente a la atención más impersonal de grandes proveedores Review Source BV Benjamin V. Head of CNC Programming Automotive Used the software for: 2+ years ### "Reliable and easy-to-use remote support solution" September 10, 2025 5.0 My overall experience is very positive. The application works flawlessly, allows quick access and simple remote support. It has proven to be a reliable solution that saves a lot of time. Pros Easy to use, fast connection and stable performance. I really like the clarity and reliability for remote support. Cons So far I have no major complaints, maybe some additional customization options for the user interface would be nice. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! IH Ingrid H. Autónomo Computer & Network Security Used the software for: 2+ years ### "Satisfecho" September 9, 2025 5.0 Muy satisfactoria en general. La uso a diario y no suele presentar problemas, solo algunos de vez en cuando, Pros Acceso remoto a equipos desentendidos de clientes. Facilidad de uso y acceso desde el teléfonos. Buen funcionamiento Cons Algunas veces no funciona correctamente obligándome a cerrar todas las sesiones abiertas y volver a hacer login. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Facilidad de uso y eficacia. Prefiere ISL Review Source Response from ISL Online November 14, 2025 Ingrid, thank you for your feedback! We invite you to visit our live chat and share the log file the next time you experience the issue you described. The reliability of our software is one of our top priorities, and we’d like to dedicate our attention to resolving such issues. DW David W. IT Engineer Information Technology and Services Used the software for: 6-12 months ### "Great Software & Customer Services " September 16, 2025 5.0 Overall is has been good. I have roughly 400 computers to deploy the software too and now that we have figured out the custom deployment with intune I have no doubt this will be a smooth deployment process. Pros Its a very easy to use piece of software and does exactly what I need it too with remote access. The ability to group computers together and assign different permissions for each user is great too. Cons Few issues around deployment with Intune the custom deployment link having /start instead of /download which was causing issues when we tried deploying to remote computers but after a couple support sessions we have resolved the issues and I'm quite happy with the customer services provided. Review Source Response from ISL Online October 23, 2025 Hi David, thanks a lot for your detailed and valuable feedback! We're glad to know that ISL Online fulfills your needs. MV Massimo V. Service Manager Computer Networking Used the software for: 2+ years ### "Il meglio per un Service Desk" April 16, 2025 5.0 Rende l’attività più semplice, veloce e anche più stimolante per i sistemisti che l’utilizzano. Agire sul sistema remoto in maniera fluida e veloce, è come essere davanti alla postazione dell’utente o savanti al server non presidiato. Inoltre la possibilità di gestire più Clienti, rende la soluzione molto scalabile in termini di effort o impegno delle risorse. Pros , la facilità di instaurare una connessione con l’Utente finale, garantendo i requisiti di privacy, versatilità e adattabilità del software anche su dispositivi differenti (es. Tablet). Utilissima è la funzione di poter collaborare con altro team, o anche con altro tecnico sulla stessa istanza. La gestione dei gruppi utenti ci permette di tenere sotto controllo anche l’accesso di altri fornitori IT che devono prestare assistenza presso gli utenti. L’utilità di poter visualizzare contemporaneamente sulla stessa schermata anche il secondo monitor collegato all’host, la gestione come Administrator quando necessario, rende il tutto più semplice nell’effettuare interventi e troubleshooting. Abbiamo testato anche la parte voce per interagire con l’utente finale, e la dove l’infrastruttura di rete è ben concepita, il sistema risponde fantasticamente. Non per ultimo la garanzia del sistema MFA per interagire su postazioni non presidiate. Tuttavia ci teniamo a precisare, che anche se poco utilizzate e solamente provate, gli strumenti “Lavagna, Chat, Registra”, quando necessari rendono il nostro lavoro più professionale con impatto alto sulla qualità del servizio. Aggiungo la possibilità di integrarsi con i sistemi ITSM per la gestione dei ticket. Cons Nulla da dire in merito, in quanto non presenti alcuni dettagli negativ Switched from [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) non più conforme alle normative e poco affidabile in termini si sicurezza e sopratutto non utilizzabile per accessi come admin Review Source Response from ISL Online April 29, 2025 Hi Massimo, thanks a lot for your detailed and valuable feedback! AT Albrecht T. Admin Government Administration Used the software for: 2+ years ### "Really good software" September 16, 2025 5.0 We used the software for several years and are very satisfied with it. It is possible to combine the software with a local firewall. Pros It's reliable. The support is excellent. The license is unsophisticated. We can use our own server. Videos of all sessions can be created automatically on our server. It supports Windows, iOS, Android and Linux. Cons To date we didn't manage to automatically renew ssl certificates. We don't know of any further possibilities for improvement. Review Source AC Andrej C. Managing Computer Networking Used the software for: 1-2 years ### "view review" September 16, 2025 5.0 As mentioned, the overall experience has been excellent and truly positive, and there are absolutely no hard feelings. Pros Reliable operation of ISL – it is important that you can rely on ISL, because there are never any issues, it always connects without problems, and it works very well even with lower connection speeds. Cons Easy connection, but screen sharing on Mac OSX requires additional setup. We’re still working on a solution... Review Source Response from ISL Online November 14, 2025 Hi Andrej, thank you for your feedback! We’re glad to know that you can rely on ISL Online. We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 AH Andraz H. It specialist Computer Software Used the software for: 2+ years ### "Happy customer" September 18, 2025 5.0 I am very happy with the product, and will use it in the future. If anyone ask i will reccomend the product. Pros I like the most that i can see all monitors of the user and switching between them. And that can se administrator windows. Cons Sometimes its a bit slow. And i dont like that i have to enable every time administrator function. Sometimes is on sometimes i hawe turn it on again. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Becouse of very good price and functionality. Review Source Response from ISL Online November 14, 2025 Andraž, thank you for your feedback! Administrative mode is enabled by default when you’re running ISL AlwaysOn sessions (unattended access), while it must be enabled manually when you’re in a remote support session (ISL Light). Learn more about Administrative mode: https://help.islonline.com/37390/1906830 MI Marko I. Head of IT Hospital & Health Care Used the software for: 1-2 years ### "Reliable and Secure Remote Support Made Simple" September 11, 2025 5.0 My overall experience with ISL Light has been very positive. It’s a reliable and secure tool that makes remote support straightforward, whether connecting to clients or unattended devices. The setup is quick, connections are stable, and I appreciate the strong security standards. While the interface could be more modern and the cost may be high for small teams, the functionality and peace of mind it provides make it a strong choice for remote access and support. Pros What I liked most about ISL Light was how easy it is to use, its fast and stable performance, and the strong security features. It also works smoothly across different devices and makes remote support simple and reliable. Cons What I liked least about ISL Light is that the interface can feel a bit outdated compared to some competitors, and advanced features may take time to set up. It can also be relatively pricey for smaller teams. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! DC Daniel C. Overtrold Information Technology and Services Used the software for: 2+ years ### "Great value for a stable remote support product!" September 19, 2025 5.0 Have used this product for 15 years, and have never looked back. Much better and cheaper than Teamviewer. Pros It is easy to use - both for us and our customers. Really light. It is so nice that you can restart computers and still have remote connection! Cons Better support for Linux. The installation right now is a bit of a hassle on Arch / OpenSUSE. Please get to the AUR and Zypper repos! Review Source AC Andraž C. IT Director Information Technology and Services Used the software for: 6-12 months ### "Review of ISL" September 10, 2025 5.0 Great, fast, support is always avaliable and fast, easy to use, a lot of funcitons that others don't have. Pros Automatic handling image quality depending on internet speed so I can work even if I'm out of office and on slow internet connection. Option to set up untendant access. Fast download and install of isl client even if they are using it for the first time. Cons Sometimes trouble with ctrl + C and ctrl + V not working when trying to copy text to client computer Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) I heard a lot of good words about ISL... Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! PS Primož S. Head of Customer Support Information Technology and Services Used the software for: 2+ years ### "ISL Light after decade of use" September 16, 2025 5.0 For over a decade, ISL has been our trusted solution for seamless access and user support across our applications. Its flawless connectivity and intuitive interface make it an indispensable tool—simple to use, yet powerful in performance. Pros Simple and efficient! What impresses us most is its ease of use and reliable performance. It offers the right set of features to deliver effective user support. Cons While the solution meets our needs, it becomes less economical due to the requirement for multiple concurrent sessions during peak periods, which are not frequent. Review Source Response from ISL Online October 23, 2025 Hi Primož, thank you for your feedback! We're delighted to hear that ISL Online has been a valuable tool for you for many years. RR Romain R. Administrator system and devops Internet Used the software for: 2+ years ### "Reliable and User-Friendly Remote Support Tool" September 17, 2025 5.0 Pros I appreciated its ease of use and fast remote connection. The interface is intuitive and reliable, making remote support efficient. Cons Occasionally, the connection speed can be affected by network conditions, and some advanced features could be better documented. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! GK Gregor K. project manager Printing Used the software for: 6-12 months ### "Reliable and Easy-to-Use Remote Support Tool" September 17, 2025 4.0 My overall experience with ISL Light has been very positive, as it is reliable, secure, and easy to use for remote support. Pros The ISL Light software is reliable, user-friendly, simple to use and provides smooth remote access with excellent security. Cons Overall the software works well, but the copy function only works like drag and drop, which can be a bit limiting. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I made the switch because I wanted a reliable solution while also supporting a Slovenian company with great service. Review Source Response from ISL Online October 23, 2025 Gregor that you for your review and support! SP Senad P. IT specialist Civil Engineering Used the software for: 2+ years ### "Marles PSP" August 28, 2025 5.0 Since the introduction of ISLonline, I no longer need to be physically present at the user's computer. I have saved time and costs. File transfers are also fast, Pros Access user computers from anywhere for quick assistance. The user experience is good. Access to multiple monitors on computers is also OK. Cons Sometimes, it takes longer to refresh and access active computers (when it boots up). I have no other comments. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! JG James G. IT Engineer Information Technology and Services Used the software for: 1-2 years ### "Couldn't live without it" May 29, 2025 5.0 Overall my experience has been great. It is necessary to do my job and I would not be able to do it without ISL Online. Pros I just click one button and there I am, on the machine I need to troubleshoot and fix. It is super simple and easy. Cons Sometimes it will ask me to log in again randomly when trying to connect to a machine. It would be nice if it remembered my login. Review Source Response from ISL Online October 23, 2025 Hi James, thank you for your feedback! LH Luka H. Sys admin Computer Games Used the software for: 1-2 years ### "Great product" September 16, 2025 5.0 Pros I really like ISL Light for its simplicity and reliability. It makes remote support fast, secure, and very user-friendly, allowing me to assist anyone with just a few clicks. Cons Honestly, I haven’t found any drawbacks so far—ISL Light works smoothly and meets all my needs. Great Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I switched because ISL Light is more lightweight, faster to set up, and offers a more straightforward licensing model. It also feels more secure and reliable compared to TeamViewer, which often had unnecessary pop-ups and restrictions. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! JF Jure F. CEO Internet Used the software for: 2+ years ### "Reliable and Secure Remote Access at a Great Value" September 18, 2025 4.0 Overall, my experience with ISL Light has been very positive in terms of value for money. The software delivers reliable remote access and strong security at a fair price, especially compared to other solutions on the market. It feels like a solid investment for both daily support tasks and long-term use. Pros What I liked most about ISL Light was its fast and reliable remote access, which made connecting to clients effortless. The interface is simple and intuitive, so even non-technical users can navigate it easily. I also appreciated the strong security features, which gave me confidence when working on sensitive systems. Cons What I liked least about ISL Light was that customer support response times could sometimes be slower than expected. While the support team was helpful once connected, quicker assistance would make the experience even better. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! DR Danijel R. System tehnician Information Technology and Services Used the software for: 2+ years ### "Great but always a room for improvement" September 16, 2025 4.0 Pros I like the simplicity, how easy it is to be connected with another user and how quickly you can offer help - email or via website. Cons I don't like how the administration tools are implemented, especially when you accidentally open UAC window you have to call user back as you can't press any buttons. Review Source Response from ISL Online November 14, 2025 Thanks for your feedback, Danijel! Regarding the UAC windows, please make sure to enable Administrative Mode. You can either enter the credentials of the remote computer or ask the remote user to do so. Once Admin mode is enabled, you’ll be able to interact with UAC prompts. Learn more: https://help.islonline.com/37390/1906830 EN Elisa N. Auxiliar Administrativo Computer Software Used the software for: 1-2 years ### "ISL ON LINE" January 23, 2025 4.0 usei o ISL por uns 2 anos, e nesse tempo diversos clientes nossos também passaram a utilizá-lo porque ele começou a fazer parte da nosso rotina diária, e ele é fácil de mexer, não tem muito mistério não. Pros tem um bom layout, e para a finalidade que usávamos nos servia perfeitamente, é possível configurar acesso personalizado, é bem intuitivo. Cons não tenho nada o que reclamar, como usuária estou buscando aprimoramento na utilização de programas como esse. Switched from [Ammyy Admin](https://www.capterra.com/p/218001/Ammyy-Admin/) porque os clientes estavam com dificuldades em usá-lo. Então precisava de um mais fácil. Review Source Response from ISL Online April 29, 2025 Elisa, thank you for your feedback! JP Jassen P. IT Manager Building Materials Used the software for: 2+ years ### "Absolutely essential tool for remote unattended access and remote deployment" February 10, 2025 5.0 I work in an environment that is split across several buildings, using all kinds of devices, as well as remote workers over VPN, and this has been absolutely essentially when it has come to managing these devices. It has saved us during COVID in 2020, and continues to perform solidly after so many years. From all the remote tools we've tested, this has consistently remained at the top, and I cannot be without it. Thanks ISL! Pros Fantastic ease of use and deployment - it has been a boon going through Intune, and having concurrent access to machines unattended. Cons Nothing I can think of right now, it has been a solid all rounder. Review Source Response from ISL Online April 29, 2025 Jassen, thank you for your detailed feedback on ISL Online! We're glad to be an integral part of simplifying your work. MM Miha M. advisor Public Policy Used the software for: 1-2 years ### "ISL recomended" January 27, 2026 5.0 Overall, ISL Light provides a very good user experience. The system is easy to operate, dependable, and suitable for regular professional use, making remote support simple and efficient Pros It is easy to use and very intuitive. The platform is well structured, user-friendly, and allows efficient work without the need for extensive training. Cons There were no major drawbacks. Some advanced features could be expanded, but overall the service works well for everyday use. Review Source MO Matjaz O. mechanical designer Machinery Used the software for: Less than 6 months ### "OGOMA inženiring review" September 10, 2025 5.0 very good experience, from buying, one day job to using it instantly and having no problem with it. everything ok Pros easy to use, not much bandwidth to use. useful tool that you forget about it and it just works. great product Cons as far as I use it (one cemputer remoto control work), basicall nothing. maybe that i could better use two screen mode. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) slovenian product and better user experience Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! TH Tim H. CEO Information Technology and Services Used the software for: 2+ years ### "Very good Teamviewer replacement with minor weaknesses" December 11, 2024 4.0 Very good, a reliable solution. We have been using the solution for many years and are thrilled with the fast chat support. Pros Onpremise (ISL Conf Proxy Server) Software Calculate costs No SaaS or dynamic pricing Good support directly via chat Cons The admin interface is sometimes awkward (expert settings) or non-intuitive. Mobile apps not easy to use for ISL Conf proxy users, from the perspective of end users. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Overall package, pricing and direct support chat Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Switch to subscription model, unusual and unjustified price increase (IPO) Review Source Response from ISL Online October 23, 2025 Tim, we appreciate your feedback, thank you! RK Robert K. ISL Logistics and Supply Chain Used the software for: 2+ years ### "Flawless Performance" September 16, 2025 5.0 My overall experience with ISL Light has been excellent—easy to use, reliable, and secure. Pros What I like most about ISL Light is its ease of use and reliable connection. The program enables quick remote support without complicated setup. Cons Actually, I like everything and have no complaints. Review Source Response from ISL Online October 14, 2025 Thank you for your feedback! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.