# Page 5 | ISL Light Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ISL Light the right Remote Desktop solution for you? Explore 779 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146892/ISL-Light/reviews --- ISL Light 4.7 (779) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 5 - Reviews of ISL Light ## Showing most helpful reviews Showing 101-125 of 779 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP James P. Director Information Technology and Services Used the software for: 6-12 months ### "A solid product for quick remote support" December 19, 2023 4.0 Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement. Pros Excellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat. Cons Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Unlimited unattended clients. Concurrent user pricing model. Value for money. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Senso.cloud](https://www.capterra.com/p/178487/Senso-cloud/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Cost for a growing business was too high with other competitors. Review Source Response from ISL Online February 6, 2024 Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online. SS Stuart S. Director Computer & Network Security Used the software for: 2+ years ### "ISL The best remote support tool. " December 19, 2023 5.0 Its my most important support tool, gives me fast remote access to all my exisiting end users and any new ones too. Pros It is fast, reliable and great value investment for my business, i could not operate without, have tried many other remote support and remote access tools this offered the best performance and value for money Cons To date i am yet to find any fault or issues with ISL, i am very happy with the product Reason for choosing ISL Light partly pricing and partly functionality, i love ISL Light \\ Always On and Pronto Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) partly pricing and partly functionality, i love ISL Light \\ Always On and Pronto Review Source Response from ISL Online February 6, 2024 Stuart, thank you for sharing your valuable experience with ISL Online! We're delighted to hear that you find the ISL remote desktop software to be an excellent tool for remote access and support! SM Sergio M. Técnico Telecommunications Used the software for: 2+ years ### "Mejor ASISTENTE REMOTO utilizado hasta la fecha" December 13, 2022 5.0 las asistencias remotas se realizan de forma cómoda y rápida. Pros El sistema de grabación de la sesión remota, imprescindible en estos tiempos.El sistema de ejecución modo supervisor, muy importante en equipos con limitaciones en usuarios. Cons En el sistema desatendido, tener una mayor clasificación de los equipos, poder realizar sub-grupos.La transferencia de ficheros me gustaría que fuese más rápida.Posible mejora en los informes (no lo he tratado mucho).Algún conversor a mp4 de las grabaciones remotas. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) Reason for choosing ISL Light El sistema de grabación de sesiones remotas. Review Source BR Bernd R. Programmierer Information Technology and Services Used the software for: 2+ years ### "Relativ unbekannte aber meiner Meinung nach stabilste Fernwartungssoftware" December 20, 2022 5.0 Pros Die Tatsache, dass die Software On Premise installiert werden kann und daher extrem hohe Datensicherheit und Stabilität bietet. Die Software muss zu diesem Zweck nicht gemietet werden, ein Update kann je nach wirtschaftlicher Situation und Nutzen gekauft werden. Das ist in meinen Augen wesentlich flexibler als permanent zu zahlende monatliche Beträge.Zudem ist die Software extrem Downgradekompatibel. Wir setzen sie so weit ich weiß seit über 10 Jahren ein und Kunden, die eine derart alte Version haben können immer noch mit unserem Server verbinden.Teamviewer hingegen verweigert die Verbindung scheinbar wenn zwei Versionen mehr als einen Monat auseinander liegen. Cons Die Zusammenarbeitsfunktionen in der Software könnten verbessert werden. Es gibt zwar eine Kollaborationsversion, der fehlen aber meiner Meinung nach wichtige Funktionen, wie die Administration der Verbindungen anderer Mitarbeiter, die direkte Weitergabe einer Fernwartung innerhalb der Software statt über einen Download. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Mietsystem von Teamviewer führt zu unnötigen Kosten, wenn weniger Fernwartungen notwendig sind. Stabilität und Downgradekompatibilität sind wesentlich schlechter als bei ISL. Review Source AM Andrew M. ICT Support Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Couldn't do without it!" October 12, 2022 5.0 Pros As a Charity we are always looking to find the best software at reasonable prices. The team at ISL have been fantastic for us compared to another competitor we used for years. The software is quick and easy to use for It techs and users. It is our main tool that is used everyday on the helpdesk. we particularly like the remote shutdown and restart feature and how it automatically reconnects to the same session. Cons As of yet we haven't come across anything we don't like. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reason for choosing ISL Light Had the features we were after (shutdown and resume) and cost. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) ISL provided Charity discount which was excellent value for money and the software is just as good if not better. Review Source DV Daniel V. Gerente TI Information Technology and Services Used the software for: 2+ years ### "Plataforma de soporte y acceso remoto multiplataforma, la más segura del mercado." October 3, 2022 5.0 Muy satisfactoria, me ha permitido brindar atención a cada uno de mis clientes de forma proactiva, me permite monitorear y realizar tareas administrativas sobre mis equipos servidores desde cualquier lugar y a cualquier hora con un ambiente totalmente seguro, me permite saber si alguien de mi equipo toma control remoto de algun servidor a través de notificaciones por correo electrónico lo que me mantiene totalmente tranquilo. Pros Es una de las plataformas más seguras del mercado de soporte y acceso remoto, multiplataforma, compatible con equipos Windows, Linux, MAC y dispostivos móviles, excelente velocidad de conexión, intuitivo, transparente a firewalls. Conexiones a través de códigos de sesión únicos y de un solo uso, los usuarios que utilizan la plataforma solo pueden ser generados por un único administrador por lo que le da una capa adicional de seguridad. Para el tema de acceso remoto, es por aplicación ISL Always On y a diferencia de otras plataformas, no queda expuesto un ID y Password que cualquiera pudiese vulnerar, es posible proteger por contraseña la configuración y requieres de contar con un usuario activo y habilitado dentro del equipo para poder conectarte de forma desatendida. Incluye grabación de las sesiones, teclado remoto, multi monitores, atajos en teclado, resumen del estado actual del equipo, con posibilidad de obtener logs más robustos, entre otros. Para entornos corporativos ofrece características adicionales, inclusive con ambientes On Premise. Cons En general me ha funcionado muy bien, activamente he usado al menos 5 herramientas similares en el mercado y es la que más prestaciones me ha ofrecido. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing ISL Light La seguridad es uno de los principales factores. Review Source Martin H. Managing Director Information Technology and Services Used the software for: 2+ years ### "Easy Remote Support" August 2, 2023 5.0 Pros Such an easy product to use, I have been using it for a number of years now and will continue to do so! I have a list of all my servers and can just double-click to launch into them. When it comes to providing remote - ad-hoc support - I can simply direct my client to a website - give them a code and we're up and running in no time. This is so much easier than asking people to install an app first, and then give me a code and password etc. Just simple remote support. Cons The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine... this could be due to my Mac making a restriction tho! Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost was the main issue - Teamviewer's on-going costs can be very high - ISL is considerably more affordable. It also provides some better functionality, as Teamviewer requires the software to be installed first before you can provide support, not all clients understand how to do that! Review Source Response from ISL Online September 22, 2023 We're grateful for your input, Martin. Thanks! TB Tine B. IT System Technician Information Technology and Services Used the software for: 2+ years ### "Best all round remote dekstop support software" April 20, 2022 5.0 We primarily use the product for offering remote technical support to our clients and customers. We are an outsourcing IT company, and we provide services and support to various business in the region. When we have the possibility of providing remote support, we use ISL. Because we only have to provide an eight-digit number to our customers, it makes the whole process much easier and faster. Some clients have become so familiar with the product, that they have it already ready when we call them and they only ask, “what is the number”. The icon is also very distinguishable, so it’s easy to explain the customers what to look for on the website or the desktop. The ability to set an “always on” connection is also very valuable, as we don’t have to interact directly with the clients to establish the connection. It also allows for a fast glance at the operation of the systems, to see if they are online or not. The ability to save the computers and categorize them in groups also saves us time. The stability and reliability of the whole system is very valuable and In our many years of use we haven’t had one incident, where we weren’t able to provide remote assistance because of ISL issues. The sessions can also be paused and transferred to another operator, so if one operator has issues, it can be transferred to another technician, without interruption from the client side. Since everyone can see the active sessions, we can also collaborate much easier. Pros \- Easy to use for users and operators - Very fast installation and general use - Easy to start a session with users, only 8 digit number needed - Lots of features, RDP, always on, file sharing, recording, etc Cons I don't have any real issues with this software. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer got too troublesome and expensive. Review Source Xiping Z. Director Education Management Used the software for: 1-2 years ### "This tool have everything our school need" December 22, 2023 5.0 I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used many other remote connection software and did extensive research, and I think this is the top one. Pros My experience with ISL Light has been great, especially in terms of its performance and reliability during remote sessions. The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant administrative campuses. Being able to use it on various devices made my work much more convenient. ISL Light's robust features and smooth operation are what I liked most about it. Cons I think the design can be improved and there are some ways to be a little more friendlier. Alternatives considered [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) Reason for choosing ISL Light Price and features are the main reasons. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Price and features are the main reasons. Review Source Response from ISL Online February 6, 2024 Hi Xiping, your valuable feedback means a lot to us! We're glad to see ISL Online fulfils your needs. VA Vicente A. Tecnico soporte Higher Education Used the software for: 2+ years ### "Uno de los mejores software para soporte remoto en entornos Windows" December 15, 2023 5.0 Pros La facilidad de uso tanto para el técnico como para el usuario que va a ser atendido. Tanto si instalas el cliente como si accedes vía web, el usuario solo tiene que introducir un código y ya estás en su equipo. Permite reiniciar y mantener el control, pasar la sesión a otro compañero, grabar la pantalla, etc. Cons En entornos Mac OS es horrible, y no por el propio software sino por la cantidad de permisos que tienes que habilitar en el sistema Mac. Aun habilitando todos los permisos requeridos hay veces que se queda la pantalla en negro. Review Source Response from ISL Online February 6, 2024 Vincente, thank you for your kind words and feedback! jS jhon S. coordinador de sistemas Food Production Used the software for: 6-12 months ### "Experiencia isl" December 19, 2023 5.0 Es muy buena herramienta para gestionar el soporte Pros Gestion desatendida permite tener control de eqwuipos criticos desde la app movil Cons Calidad de trasmision de imagen debe mejorar Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Relacion - costo beneficio y la asesoria del distribuidor Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Por politicas de seguridad que mejoran la gestion interna Review Source Response from ISL Online March 13, 2024 John, thanks for your feedback! In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm ZK Ziga K. IT Specialist Information Technology and Services Used the software for: 2+ years ### "ISL Light as daily driver for remote support" December 13, 2022 5.0 We can not imagine our daily business without ISL Light. We run multiple connections troughout the day to offer IT support to our customers. We tried many different solutions but ISL Light at the end proved to be the most reliable, fast and easy to use for our customers and operators.We would recommend this product over other similir ones any time. Pros Software is extremly easy to use, it is very reliable and fast. Connecting to customer's PC is very simple and transperent.Customer support is always there and ready if you need it - but because the product works 99,9% we almost never use it. Cons If you run program 24/7 as we do, you sometimes miss the software update which starts upon running the program and logging in.File management - transfers between local and remote computer is working OK but could get some UI and UX improvements. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing ISL Light Realibility, ease of use for our operators and customers, better pricing and better asset management. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Better pricing, better customer support, better user experience with the software. Review Source SD Steven D. Eigenaar Computer & Network Security Used the software for: 2+ years ### "Gebruikers ervaring van meer dan 14 jaar" December 6, 2022 5.0 Wij gebruiken de software vanaf 2008 dagelijks. Het is voor onze klanten een belangrijke tool om snel een probleem op te lossen. Zou niet meer zonder kunnen. Pros De software is voor de klant eenvoudig te starten. Het stelt ons in staat om snel een klant te helpen.Met Always On kunnen we op een moment dat de klant de computer even niet nodig heeft de werkzaamheden uitvoeren. De klant kan laten zien wat het probleem in plaats van in woorden. Dan is het veel sneller duidelijk wat er moet gebeuren. Cons Nieuwe klanten zijn nog wel eens terughouden dat wij de computer op afstand kunnen overnemen als of wij naast hen zitten. Vragen zich af of dat wel veilig is.Het blijft altijd een kwestie van vertrouwen, misschien dat de software na het afsluiten van de verbinding een venster met tekst hierover kan tonen. Reason for choosing ISL Light De klant hoeft geen software te installeren. Heeft geen kennis van de software nodig.Het stelt ons in staat om ook de minder kundige computer gebruikers te helpen. Review Source CP Chris P. Commercial Manager Wholesale Used the software for: 2+ years ### "A great piece of software" October 12, 2022 5.0 ISL Light has ably supported our helpdesk function and allowed us to effectively remote support users. This has been especially useful during the pandemic and the increase of remote workers. Pros ISL Light is very easy to use and very stable when used in unattended installations. Cons The support for mac displays is not as strong and sometimes can fail to display a screen even when security settings are configured. Would also like the ability to change resolutions of remote desktops whilst connected. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light ISL had a much more realistic charging structure for a small number of users Review Source BL Boštjan L. CIT Information Technology and Services Used the software for: 2+ years ### "True workhorse for remote work, support, help, monitoring" April 20, 2022 5.0 It's a like a swiss knife, it's a first thing you grab for any remote work. Hard to image working without it. Pros It's easy to use, it's very reliable, plenty of useful features Cons Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I like the interface more, more reliable and it's Slovenian. Review Source Response from ISL Online May 19, 2022 Hi Bostjan. We offer the option of using custom tunnels, but we currently do not support VPN. Our help page on how to create a custom tunnel can be found here: https://help.islonline.com/56320/374639  Initiating a session For initiating a session so that client does not have to confirm or allow anything we would suggest setting ISL AlwaysOn on the client's computer (if you are connecting to the client's computer regularly): https://help.islonline.com/19808/1220044 File manager We already have our file manager, here are the instructions on how to use it: https://help.islonline.com/20345/170574 VR Verified Reviewer Eigenaar Computer & Network Security Used the software for: 2+ years ### "Review ISL Light" December 20, 2022 4.0 Remote beheer is de belangrijkste functie die we gebruiken. En het delen van bestanden. Pros Makkelijk in gebruik en betrouwbaar. Maar toch mis ik nog wat zaken Cons Het ontbreken van historisch gebruik. Remote ip adressen van werkstations. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Teamviewer bleek onbetrouwbaar en werkte vaak niet. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Logmein werd te duur Review Source Response from ISL Online October 16, 2023 We really appreciate your feedback! You can find the data you mentioned under Reports. Select ISL Light Usage Report, then click on the Settings icon and select all the parameters you want to see in the report, e.g. Desk IP, Client IP ... You can export the report to a csv file and then edit the data in Excel. You can learn more about Reports in the User's Guide: https://help.islonline.com/20354/166659#isl-light-0 OM Oscar M. Ingeniería y Operaciones Internet Used the software for: 2+ years ### "ISL Light uno de los mejores softwares para gestión remota." December 9, 2022 5.0 ISL Light uno de los mejores softwares para gestión remota. Pros La facilidad de uso y configuración tanto para asistencia remota como para asistencia desatendida. Cons No tengo ninguna necesidad que no sea cubierta por ISL en estos momentos. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing ISL Light Por funcionalidad y precio Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Por funcionalidad y precio Review Source JR Jordi R. IT Manager Information Technology and Services Used the software for: 2+ years ### "El mejor software de acceso y asitencia remota" December 6, 2022 5.0 Trabajo en el SAT de una empresa de informática. Todo el soporte remoto a nuestros clientes se hace con ISL. Tras varios años con otros productos de acceso remoto, encontramos ISL y sinn dida es el que mejor funciona y más funcionalidades nos ofrece. Estamos muy satisfechos con lo que nos ofrece. Pros Es fácil de usar y tiene un montón de funcionalidades que van genial para poder dar asistencia remota a nuestros clientes. El acceso desatendido funciona genial. Cumple con los estándares de seguridad más elevados. Tiene funcionalidades que otros programas similares carecen, por ejemplo ver la pantalla del equipo remoto mientras se reinicía, envío de ficheros, ver el uso de recursos, etc... Permite control de usuarios. Genial para helpdesk y todo tipo de soporte informático remoto. Cons Todo lo buenos se hace pagar. El coste de las licencias de ISL són algo caras. Hay que pagar por el número de conexiones simultaneas que deseas poder tener, Reason for choosing ISL Light Nos gustó más el control de usuarios que ofrece ISL. Review Source KK Kris K. CEO Information Technology and Services Used the software for: 2+ years ### "Real thoughts on isl" December 19, 2023 4.0 Pros I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues. Cons The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) In looking at my usage I found ISL to provide much better Cost/Value vs Teamviewer Review Source Response from ISL Online February 6, 2024 Hi Kris, we appreciate your feedback, thank you! SR Safet R. CEO Information Technology and Services Used the software for: 2+ years ### "ISL LIGHT - 100% right - Support Remotly " April 13, 2022 4.0 Really good product Pros Comprehensive product for remote support. Developed - maintained - and runs in EU. Easy to instruct users to install on client computers. Cons We would like to have access to a reseller portal Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light functionality / price Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) functionality / price Review Source JS Jamie S. Director Information Technology and Services Used the software for: 6-12 months ### "ISL Light " December 19, 2023 5.0 using ISL for the last 9 months has been great, the software is easy to use, I have my customers all grouped into their own containers, I can access the software on my PC and my Mac Book. Pros Speed of remote control. I was using Anydesk but found it to become very slow, when my license was due for renewal I looked around and found ISL and it did everything I required it to. Cons nothing. ISL Light performs exactly as I want it to. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Price and Customer Support and ease of use. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Anydesk had become slow and unusable, by the time their support replied I had switched Review Source Response from ISL Online February 6, 2024 Jamie, thank you for choosing ISL Online, and for sharing your feedback! SA Steve A. Dirctor Information Technology and Services Used the software for: 2+ years ### "ISL Extremely easy to use, cost effective and wouldn't go back to any other products" October 13, 2022 5.0 Pros The cost of ownership on this product was the main factor when we first looked at ISL. Ease of use was second biggest factor. Cons When installing unattended agent there should be a default option to have it shared as we then have to login and share after for other helpdesk members. Rollout of the software with a password could be easier via GPO or similar. Reason for choosing ISL Light ISL ticked all the boxes including cost whereas the other software is either less secure, costs more or didnt have all the features. Review Source AB Asuncion B. Tecnico de Informatica Higher Education Used the software for: 2+ years ### "Una herramienta eficaz para ofrecer asistencia remota de manera sencilla y transparente al usuario." December 22, 2023 5.0 Mi experiencia es satisfactoria ya que puedo atender a mas usuarios con problemas debido a que no tengo que desplazarme a sus puestos operativos de manera presencial Pros Lo que mas me gusta es la facilidad con la que me conecto al ordenador del usuario que tiene una incidencia de software. Tambien lo sencillo que resulta al usuario dar acceso a su ordenador al tecnico que lo asiste. Cons Los problemas para usarlo en entornos macos. Review Source Response from ISL Online February 6, 2024 Asuncion, thank you for your feedback! GP Gary P. Managing Director Hospital & Health Care Used the software for: 2+ years ### "Market Leading Remote connectivity software" May 7, 2024 5.0 Brilliant, we've been with them for 4-5 years now after switching from Log me in as they put their prices up just as we expanded our team, ISL were great to deal with. Pros Its very easy to use, quick to connect to users machines and never seems to freeze or have connection issues, which is vital to our business Cons There is nothing to dislike about ISL. They contact us in good time about our renewals, the comms are really friendly and they are just a nice company to do business with Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Felt like the right decision, after the help and discount offered Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) cost and the friendly attitude of the ISL team Review Source Response from ISL Online August 19, 2024 Gary, thank you for your trust! We are happy that ISL Online is helping you with your work. NS Nigel S. Director Information Technology and Services Used the software for: 2+ years ### "Use ISL Remote Desktop to perform Remote Support" July 3, 2019 5.0 We have been using ISL for around 5 years, and it is the mainstay of our ability to provide remote support to our clients. We have also been able to allow users to access their own computer when working away from their desk using some of the tools provided by ISL, which makes the product a hit with our clients as well. Pros The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time. Cons It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light At the time, Teamviewer was priced based on the number of named users, whereas ISL was priced on the number of simultaneous users, regardless of who they are. This better suits our operation. It also is a more secure product, as the remote software is tied in to our license, whereas with TeamViewer, anyone can log on to the remote computer if they have the password. We are always concerned with the security of these types of products, and we consider this to be a safer approach. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.