# Page 6 | ISL Light Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ISL Light the right Remote Desktop solution for you? Explore 779 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146892/ISL-Light/reviews --- ISL Light 4.7 (779) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 6 - Reviews of ISL Light ## Showing most helpful reviews Showing 126-150 of 779 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TJ Tomaž J. IT admin Computer Software Used the software for: 2+ years ### "Long time users" April 20, 2022 4.0 We use it constantly for more than 15 years. What more can I say? Pros Main advantage for us is on-prem installation. We have very long sessions with technical support and buying per use was out of question. At the time, when we bought Isl Online (15+ years ago), no other option was available, so decision for own hosting was easy. The only other option at that time was german Net-Viewer, which was much more costly. Since then, we use it constantly. Reliable, easy to use, constantly developed. Cons From admin point od view, there was some work and studying needed for on-prem installation. Confproxy (on-prem server software) configuration is quite challenging, options often poorly explained. From user's view, not much, really. We are so used to it, it is hard to pinpoint any imperfections. Reason for choosing ISL Light Net Viewer was much more expensive and not reliable (at that time). Team Viewer was not founded yet. Review Source RE Roman E. IT consultant Computer Software Used the software for: 2+ years ### "Remote support tool which works really well " October 12, 2022 5.0 Single solution for supporting many platforms Pros Unattended and on demand support have easy start of sessions or setting up access + other features, all for reasonable price. Being able to see or even control mobile devices is a great benefit. Cons Connecting to Macs would be nice to get some notice that the customer needs to set their privacy settings instead of black screen and have a button to to retry viewing screen once the customer allows in their privacy settings (currently can stop screen sharing and start sharing again which usually works or start a new session but could be simplier) Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing ISL Light More cost effective for all features available Review Source PJ Peter J. CEO Information Technology and Services Used the software for: 2+ years ### "Ease of use" April 20, 2022 5.0 Our experience with is PERFECT overall compared to other products we used in past. Pros The featrure that is most usefull is access 24/7 and abbility to solve issues before they happen. Cons The features that could be improved are use on 3rd party mobile phones that use not google Android and other OS. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light We chose over other products because it is easy to use and overall usability. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) We made the switch because of price and fact that this is our Slowenian (Slovenski) product. Review Source RL Richard L. IT Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great system at a great price" December 19, 2023 5.0 When we first starting using it, I was a one man IT support function with a need to support remote users all over the country. After looking at the wide range of product available, provided the functionality I needed at the right price. Pros Very easy to install and use. Provides a secure and robust way of accessing remote pc's Cons Nothing I can think about - it is a very good system Reason for choosing ISL Light Provided the functionality I reqwuired at the right price and was vey easy to use Review Source Response from ISL Online February 6, 2024 Hi Richard, thank you for your feedback, we are happy to read that ISL Online is helping you with your work. VR Verified Reviewer Responsable de sistemas Machinery Used the software for: 2+ years ### "Facilidad, instalar y olvidar" December 20, 2022 5.0 un producto muy completo para la gestión del parque informatico en el helpdesk (sobre todo en los momentos pico de teletrabajo de la plantilla)la función de iniciar sesión para control remoto en un equipo solo desde la web lo hace muy facil para usuarios finales sin conocimientos informáticos Pros Una herramienta muy fácil de desplegar y que te olvidas de ella.Instalar, ajustar parametros a tus necesidades y listo.Dispongo de equipos con más de 5 años con la instalación operativa Cons Poder ver la información de uso de recursos de un equipo sin necesidad de iniciar un control remoto y "molestar" al usuario Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Review Source Response from ISL Online November 7, 2023 Thank you for sharing your experience! We're glad that ISL Online it has been serving you well for several years. GM Gabriele M. IT Mechanical or Industrial Engineering Used the software for: 2+ years ### "Ok su Windows e Mac, Linux non pervenuto, molto male per Android" December 6, 2022 5.0 E' un buon prodotto con un ottimo rapporto qualità prezzo, non mi sembra giri su Linux e su Android ha grosse pecche rispetto ai competitor come Anydesk. Pros Permette ogni volta di attivare un canale diverso e quindi un eseguibile diverso che in termini di sicurezza è la soluzione migliore possibile. Cons Quando mi collego ad un macchina facente parte di un dominio di AD DC e devo inserire le credenziali administrator di dominio mi viene sempre chiesto l'ok dell'utente mentre nessun problema se mi loggo come Administrator locale e quindi della macchina. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Il costo inferiore Review Source RG Rob G. Service Manager Information Technology and Services Used the software for: 2+ years ### "ISL LIght Simple remote access" December 19, 2023 5.0 very good and very easy to use. ability to connect to any PC (and mobile) is a key feature. Pros We can use ISL on any Computer in the world, it's simple and easy to use. it can be pre-deployed or run on a case by case basis. Cons Occasional issues with the connectivity to Apple mac's (this is an apple security issue) Reason for choosing ISL Light Security, and ease of use, Features including access to apple macs and mobile phones. Review Source Response from ISL Online February 6, 2024 Rob, thank you for sharing your experience! MK Martin K. Direktor Information Technology and Services Used the software for: 2+ years ### "Complete solution" December 6, 2022 5.0 Pros IT is easy to use, it is easy to integrate, it have all solutions what we need Cons The solution is not widely used and many customers need to be explained how to use it.When using it for the first time, it is necessary to click several times Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light We made integration with Microsoft Business Central, if you want we can provide it you. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) While your solution halve Web live chat Review Source JV Johan V. DGA Information Technology and Services Used the software for: 2+ years ### "Goed product" March 2, 2022 5.0 Prima product, goede opties en MFA als beveiliging en meerdere lagen van beveiliging. Ook kun je klanten apart aanmaken om sneller en eenvoudiger computers over te nemen en niet te hoeven zoeken. We gebruiker dit al meer dan 10 jaar! Pros Met name met windows omgevingen is dit product prima, in een apple omgeving is het soms lastiger te implementeren vanwege allerlei privacy en beveiligings-instellingen. Maar uiteindelijk werkt het goed. Cons De omslachtige handelingen bij het instellen voor een Apple gebruiker / computer. Dit komt primair door Apple maar ook ten dele door een gebrek aan een handige wizard of installatiemodule die dit als root/admin kan instellen. Soms hoop ik dat ze dit kunnen toevoegen als functionaliteit zodat een apple-gebruiker met beheer-rechten dus ook gewoon met een paar klikken ISL-Online gewoon makkelijker kan installeren Reason for choosing ISL Light Omdat DCC een gevestigde naam is in deze industrie, en wij de mensen al decenia kennen en vertrouwen. En ISL is een goed product. DCC verkoopt goede producten en levert vertrouwen aan ons als MSP'er en onze eindklanten met hun oplossingen. (ook voor bijvoorbeeld een virusscanner) Review Source RW Richard W. Director Computer & Network Security Used the software for: 2+ years ### "Nice Product" December 19, 2023 5.0 Good Product and would will continue to use in the future. Pros Easy to use and works well. Also if you need help you get it from ISL Cons Some customer have issues installing / running the product Reason for choosing ISL Light Better Product and more functional then others. Review Source Response from ISL Online February 6, 2024 Richard, thank s for the feedback. In regards to issues some of your customers have, ISL Online offers various methods to connect with customers, some of which don't require the client to type in a session code. I recommend taking a look at our short video guide; it might offer some helpful alternatives that could simplify the process for you and your clients: https://www.islonline.com/help/videos/tutorials.htm#ways-to-connect PP Paul P. Technical Systems Consultant Information Technology and Services Used the software for: 2+ years ### "A solid industry tool suited to IT professionals and easy enough for any company to use" October 12, 2022 5.0 We selected ISL to replace TeamViewer, as it was becoming too costly to use TeamViewer. We were pleased to have a super-quick onboarding with ISL, with good support and guides to getting things setup and secured approaching Pros For our business ISL helps ensure that we have secure and logged access to PC's, servers, and mobile phones of the clients that we support. Able to quickly and easily guide even the most IT challenged individual to downloading the client and enabling a connection is a huge plus. Cons Copying and pasting data within the tool isn't perfect, it sometimes pastes backwards when pushed into SQL Management Studio, and sometimes it refuses to copy and paste data between ISL and the local PC Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost, TeamViewer was vastly overpriced in comparison to Review Source PT Paul T. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Long term user" October 19, 2023 5.0 Pros Connection using the AlwaysOn setup is excellent and very quick to establish a connection to a remote PC. Cons On demand client setup could do with some prompts on the administrators end to describe what the user might be seeing. Often a user will start to read out a security warning and ask what to do so would be good to know what these might be as they seem to differ slightly, maybe from browser to browser.Initial setup to connec to a Mac is tricky and seems to involve changing system settings for screen recording. A quick link to help for this would be useful when establising a connection to save time. Review Source Response from ISL Online November 7, 2023 Hi Paul, thanks for your feedback. Security warnings on macOS are due to Gatekeeper. Applications installed outside the App Store must now be notarized by Apple to launch seamlessly. Currently, ISL Network Start is notarized, which means that any ISL Online application downloaded through Network Start is trusted by Gatekeeper. If an ISL Online product is downloaded directly (we recommend using Network Start), Gatekeeper will prevent it from running. We recommend users to join the session via the "Join page" to avoid such warnings: https://help.islonline.com/19201/161763#macos-5 To start the ISL Light Client, two permissions must be added to enable a fully functional remote session. You'll be prompted to allow both permissions in your Mac's Security and Privacy settings in the "Accessibility" and "Screen Recording" sections. See our guide on how to give the ISL Light Client the right permissions on computers running newer macOS versions - https://help.islonline.com/20159/1318907#application-permissions-3 We have also created a request ticket (REQ-7274) to make it easier for macOS users to enable the correct permissions. VR Verified Reviewer Responsable S.A.T. Information Technology and Services Used the software for: 2+ years ### "Asistencia remota eficiente " November 2, 2023 4.0 Pros La rapidez una vez tienes el control está por encima de productos similares. Cons Últimamente tarda un poco en tomar el control, ya una vez hecho si es bastante rápido. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Precio principalmente. TeamViewer aunque muy potente es menos asequible que . Review Source Response from ISL Online November 7, 2023 We appreciate your feedback. Thank you! KW Kyle W. CEO Information Technology and Services Used the software for: 1-2 years ### "Exceptional solutions for remote support and managemet" December 19, 2023 5.0 I am very pleased with the product. I have used it for 4 years now with wonderful success. Pros Speed, ease of access, ease of deployment. Cons Apple Device remote support is very difficult to implement and walk clients through. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) Reason for choosing ISL Light Simplicity and cost were the primary factors for choice. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Security issues with Join.me. Frequent disconnects. Review Source Response from ISL Online February 6, 2024 Kyle, thank you for your feedback. We're glad to hear that ISL Online lived up to your expectations! Gareth J. Director Information Technology and Services Used the software for: 1-2 years ### "ISL review from an IT Support Company" December 19, 2023 5.0 Pros We made the change to ISL a year or two ago and have had no issues at all. We have all our customers systems set up for unattended access meaning we can support anyone at anytime from laptops, web browser, or phone app. Cons Some parts of the interface are not as clear and logical as they could be but that's nitpicking! Review Source Response from ISL Online February 6, 2024 Gareth, thank you for sharing your experience! AB Asier B. Tecnico de Microinformatica Computer Software Used the software for: 2+ years ### "Una herramienta eficaz para tomar el control remoto a ordenadores de clientes acortando así el tiempo de respuesta dado." December 15, 2023 4.0 La experiencia con los años que llevo usandolo es muy buena. Me ayuda a resolver incidencias en menor tiempo que si acudo presencialmente al puesto del usuario. Pros La facilidad con la que te conectas al ordenador del cliente. Cons No funciona correctamente a la hora de conectarse a ordenadores Imac Review Source Response from ISL Online February 6, 2024 Thank you for your feedback, Asier! We're delighted to hear that ISL Online has been an effective tool for your work. IG Ian G. Support Director Computer Software Used the software for: 2+ years ### "ISL Light - Great Product" March 8, 2022 5.0 Pros ISL is incredibly easy to use, intuitive and there is virtually no training required other than a quick overview. We use the On Premise version and the updates are incredibly easy to run through and it's all handled by us so we can do them at a time that's convenient to our business, minimising the impact on our global user and customer base. Cons The big thing that's missing from ISL is a great record session feature. You can do this in the product currently but the recordings are a proprietary file type and whilst the product does have a relatively easy to use recording viewer, it's a clunky experience to pass recordings to users who don't use ISL to watch and review as they need to download and use the viewer. Using a more widely used and common file format would really improve this experience. Review Source Response from ISL Online April 5, 2022 Hi Ian, thank you very much for your user review. Regarding the session recording, you can export the .isr recording to an .avi file and play it with a player of your choice. Here is a link to the user guide that shows you how to do that: https://help.islonline.com/19924/166630 JR Jonney R. Technical Director Computer & Network Security Used the software for: 2+ years ### "Good Solid Product " December 29, 2023 5.0 Good company to deal with and proactive account management from ISL when dealing with us Pros Easy to use - easy to white label for our business and easy for our customers to use and interact with Cons No problems encountered with using this product Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We wanted something a little more professional Review Source Response from ISL Online February 6, 2024 Jonney, thank you for the feedback! We're glad to know that ISL Online meets your expectations! AD Arjan D. Eigenaar Industrial Automation Used the software for: 2+ years ### "Fantastisch en veilig product" December 13, 2022 5.0 Altijd zeer vriendelijk, goede ondersteuning. Denken mee aan het probleem, en lossen het op. Pros Bestands uitwisseling, updates en onderhoud op afstand uitvoeren. Veilig geen poorten openzetten. Al veel klanten en conculega's geadviseerd om ISL te gebruiken. Cons Ik ken geen nadelen, werkt zowel op Linux als Windows als MAC OS wij gebruiken dan ook alles door elkaar (incl. mobiele toegang). Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Via onze partner DCC GFI destijds aangekocht. Goed advies, en goede reviews. Nog geen dag spijt van gehad. Review Source MM Miguel M. IT Primary/Secondary Education Used the software for: 2+ years ### "Experiencia ISL en Edelvives" December 6, 2022 5.0 Herramienta perfecta multiplataforma donde a diario damos soporte a cientos de usuarios Pros La facilidad de uso tanto para quien da soporte como para quien lo recibe Cons La verdad es que no veo nada malo, todo son bondades Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Por su facilidad y ser compatible con todas las plataformas Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Por la facilidad de uso y no tener que ir instalando diferentes versiones Review Source PL Pierre L. Responsable informatique Music Used the software for: 2+ years ### "Excellent outil !" December 6, 2022 5.0 Pros Je gère de façon sécurisée tout le parc informatique de l'entreprise très simplement, quels que soient les ordinateurs, depuis partout dans le monde, et même directement depuis mon téléphone en zoomant ! L'outil parfait qui ne m'a jamais fait défaut, à un prix inférieur à ses concurrents : vraiment en tant que professionnel je recommande ! Cons Je n'ai pas encore trouvé de fonction manquante à cet outil... il ne fait pas le café, peut-être ? Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing ISL Light Facillité d'utilisation, rapport qualité-prix, bon contact commercial Review Source LS Lourdes S. Owner Computer Software Used the software for: 2+ years ### "Exceptional Service...never had an issue" December 19, 2023 5.0 Overall it has been an exceptional experience for the over 10 years of use. Pros In the over 10 years that I have been using the software, never had the need to call support. The system has never been down or unavailable. Cons At the moment I cannot think of any downside or con in my experience Review Source Response from ISL Online February 6, 2024 Lourdes, thank you for your valuable feedback! We're glad to be an integral part of your business for over 10 years! Thank you for your continued trust and support. GK Gregor K. CEO Information Technology and Services Used the software for: 1-2 years ### "IT support" April 20, 2022 4.0 We are offering IT support for customers and maintaining IT segment. is helping us being more effective, both from time and billing aspective. Pros Simplicity of use from any computer, speaking as operator who is giving support and connecting to customers infrastructure. 2FA authentication when logging from a new machine, location. Cons COPY/PASTE for plaintext strings not working properly. Sometimes yes, sometimes no, no pattern. Always on feature sometimes fails. Review Source DP David P. Technical Director Computer Networking Used the software for: 2+ years ### "Excellent tool!" June 13, 2023 5.0 Very pleased, will not be moving away any time soon Pros Very easy from a admin/technician perspective, easy to invite an end user for support session. Easy for end user to understand how to get the session started. Always reliable and stable. Responsive user experience much better than many other screen sharing / remote support apps. patching the on-premise server is very easy and pretty much automated. Cons very little not to like, initial setup was a little tricky for the on-premise version (documentation is very good though) Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing ISL Light price and performance were better with ISL Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) price and performance were better with ISL Review Source Response from ISL Online September 5, 2023 David, thanks for sharing your experience! We're glad to see ISL Online fulfils your needs. DB Damien B. Responsable Technique Computer Networking Used the software for: 2+ years ### "Simple et efficace" December 13, 2022 5.0 Pros La facilité de déploiement a été très importante pendant la phase de test et de comparaison à d'autres solutions. est très réactif, le partage de fichiers est efficace, l'accès sans surveillance très pratique suite aux redémarrages de serveurs par exemple. Cons L'option Multisession qui est payante a été un frein, mais très vite souscrite au bout de quelques jours d'utilisation. Review Source Response from ISL Online November 24, 2023 Dear Damien, thank you for sharing your experience! We are pleased to inform you that we have recently changed our pricing model. Now, the multisession add-on is available at no additional cost for all cloud licenses. This add-on has been activated in your ISL Online account. This means that with each cloud license, you can initiate multiple sessions simultaneously from a single device, using only one license per concurrent user. The number of purchased licenses now determines the maximum number of concurrent users within your organization. A concurrent user is anyone who runs one or multiple sessions at the same time from any single device. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.