# Page 7 | ISL Light Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is ISL Light the right Remote Desktop solution for you? Explore 779 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146892/ISL-Light/reviews --- ISL Light 4.7 (779) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 7 - Reviews of ISL Light ## Showing most helpful reviews Showing 151-175 of 779 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GH Gary H. MD Computer Software Used the software for: 2+ years ### "ISLOnline easy to use" October 31, 2019 5.0 It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem. Pros Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos. Cons I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light One of my suppliers used ISL and I like the pay per use license as I initially had very few customers Review Source Response from ISL Online February 12, 2021 The newest ISL Light version added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the File Manager functionality is available for ISL AlwaysOn connections, as well as on-demand sessions where the remote client is a Linux or macOS machine. For on-demand connections with Windows remote machines, by default, this functionality is not available. However, if you would require this functionality in such a session, it is possible to instruct the client to download the ISL Light application instead of the ISL Light Client, then in the ISL Light application choose Options -> Join and join the session this way. Then, the File Manager functionality will be available in this session as well. GC Guy C. ICT Automotive Used the software for: 2+ years ### "Ervaring met ISL" December 13, 2022 4.0 Wij gebruiken ISL voor het beheren en oplossen van allerhande problemen op onze POS infrastructuur.Door ISL kunnen wij onze collega's en klanten direct uit de brand helpen zodat een ieder hiervan gemak heeft. Pros Het is een licht gewicht programma wat eenvoudig is te instaleren, het doet wat het moet doen, ook de te gebruiken functies zijn eenvoudig in gebruik en te vinden. Cons Het soms niet kunnen kopiëren en plakken van tekst, een automatische sessie timeout bij inactiviteit, of ergens verscholen waar ik dit niet zie, heb er ook niet naar gezocht. Reason for choosing ISL Light Aangeraden door DCC Nederland Review Source BW Brian W. Owner Computer & Network Security Used the software for: 1-2 years ### "Cross platform, bullet proof remote support software." October 13, 2022 5.0 As a sole practitioner, this allows me to support customers from anywhere I have internet. I can get away to the sun for a month in the summer and still support my customers. Pros Integration to my website. The user interface is intuitive. Ability to reboot without losing connection. Cons The Pallava in connecting to a Mac the first time (this is more abut the MacOS security) Alternatives considered [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing ISL Light Price was a factor as was simplicity of use and the end user experience. Switched from [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) For more reliability and great support. Review Source JT Jason T. Business Owner Information Technology and Services Used the software for: 2+ years ### "Remote Access Using ISL Light" February 15, 2024 5.0 Excellent, i can not operate without ISL LIght. This is key to my business and enables me to easily provide remote support to my Clients. Pros ISL Light is very easy to setup and use. My Clients have very little difficulty in allowing me to gain control of their screens. Now that i can access multiple screens at the same time i can be more productive and keep on top of my work load. Cons Nothing, ISL LIght does evething i nedd to run my business. Review Source Response from ISL Online March 6, 2024 Hi Jason, thank you for your feedback, we are happy to read that ISL Online is helping you with your work. ML Mark L. Owner Information Technology and Services Used the software for: 1-2 years ### "Great Value Remote Support Software" February 14, 2019 4.0 I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive. Since then I haven't looked back, I can connect to my clients quickly and securely and provide the type of service my clients expect as if I was there in person. I must use the software three to four times a day on average and now most of my support work is done remotely saving journey time and fuel cost. It's made me more efficient. Pros ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price? Cons I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need. Review Source Response from ISL Online February 28, 2019 Hello, thank you for your review! We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session. If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to support@islonline.com or visit our live chat on our website www.islonline.com! Best regards, Domen Vidmar ISL Online Team DH Dennis H. ICT-specialist Medical Devices Used the software for: 2+ years ### "Goede, duidelijke, degelijke en betrouwbare software" December 13, 2022 5.0 Duidelijke software die het beheer op afstand zeer gemakkelijk maakt, zelfs internationaal. Pros Makkelijke intergratie, goede bestandsoverdracht, betrouwbaarheid. Cons Niet altijd even makkelijk wanneer er vanuit de gebruiker/administrator aan de 'andere kant' geautoriseerd moet worden (controle even weg). Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source MD Matthijs D. Operationeel Directeur Computer Software Used the software for: 2+ years ### "Zeer tevreden" December 20, 2022 5.0 super positief Pros We gebruiken ISL op de IoT devices bij diverse klanten in groot Benelux en het werkt overal zonder netwerk setup. Met slechts 1 licentie kan je een onbeperkt aantal endpoints aansturen. Cons Het zou fijn zijn als je gebruikers kan whitelisten en/of blacklisten. Reason for choosing ISL Light Vanwege de licentiestructuur. Je betaald per gebruiker ipv per endpooint. Review Source Response from ISL Online November 7, 2023 Matthijs, thank you for your feedback! You can set limitations for single or multiple users by configuring IP/MAC filters. Please refer to the following guide and scroll down to "Multiple Users Limitations," specifically looking at Step 2. The same procedure applies when limiting access for a single user. https://help.islonline.com/20352/266075 Additionally, these limitations, based on IP and/or MAC addresses, can also be applied within ISL AlwaysOn for a specific computer. You can learn more about this process in this guide: https://help.islonline.com/19814/165945 Furthermore, IP filters can also be set for remote computers, affecting the users who have access to them. Stef M. Eigenaar Computer Software Used the software for: 2+ years ### "Great product and great support (lot's of extras)" February 20, 2019 5.0 Remote support to users on Windows platform. Users are working on different version of Windows (like: 7, 8, 10 and some server editions too). Pros Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price. Cons You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though. It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way. Review Source DD Derek D. Technical Manager Computer & Network Security Used the software for: 2+ years ### "Great software at a great price" August 31, 2023 5.0 Very positive. we have had zero issues with the software. Pros We have been using ISL for over 12 years. The software was easy to deploy and when we set up a new machine we install it as part of the configuration process. Cons The only thing I dislike is the file transfers. It would be better if they labled each end with the computer name Review Source Response from ISL Online September 22, 2023 Hi Derek, thank you for your feedback, we will take it into consideration. MP Marko P. IT Information Technology and Services Used the software for: 2+ years ### "ISL: The best out there" December 20, 2022 5.0 Price performance it the best you can get and we tryed many solutions. Pros Everything works great. Even if you do not have software installed and you are not administrator of the compouter... Cons Nothing to complain about. Every think that we use is working great. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light It works better. Review Source Response from ISL Online September 5, 2023 Marko, we're delighted to learn that among the various solutions you've tried, our product stands out as the best for you! Thank you for sharing your experience with us! TE Thomas E. Director Computer & Network Security Used the software for: 2+ years ### "Remote access brilliance" December 19, 2023 5.0 Exceptional, reliable consistent and an essential everyday working tool Pros It's so simple to deploy and gain access swiftly regardless of application type Cons Easily being able to identify client installations that are superfluous - old ones that have been left inactive for some time that potentially need removing Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Overall functionality, costs and with a smaller firm that actually cares about support Review Source Response from ISL Online February 6, 2024 Hi Thomas, thank you for your feedback, we are happy to read that ISL Online is helping you with your work every day. MD MAtjaž D. Support/Development Consumer Electronics Used the software for: 6-12 months ### "ISL Light" July 9, 2019 3.0 We mostly support people in the USA, Denmark, Arab emirates. Pros slo support, multiple monitor connect is nice Cons I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Price Review Source Response from ISL Online September 3, 2019 "Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue. "Having multiple administrators use the same Session ID would be also a nice feature." Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator Yours sincerely Domen Vidmar ISL Online Team Marc M. Dep. Técnico Information Technology and Services Used the software for: 2+ years ### "Buen software" December 7, 2022 5.0 Pros Precio más asequible que la competencia. Buena funcionalidad. Cons A veces falla la opción de copiar/pegar portapapeles Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Mejor precio Review Source MF Mario F. CEO Information Services Used the software for: 2+ years ### "For me the best remote control application." January 18, 2023 5.0 Pros Very fast and efficient, we have been using it for 10 years and honestly for us it is essential in our daily work to support and maintain our customers. We have not considered the change at any time, it evolves little by little and adapts to the new versions of operating systems without stopping working on the old ones. We would compare it again. Cons I have found absolutely nothing that could make me consider changing this software for another of the competition, it performs its function amply. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light The main reason was the price at the time, right now I would not change it for teamviewer. Review Source Response from ISL Online September 5, 2023 Mario, thank you for your feedback and your long-time trust! It's nice to know that you've been with us for 10 years! TW Tony W. Director Computer & Network Security Used the software for: 2+ years ### "Used ISL for many years now" December 19, 2023 5.0 Very happy with the service. An invaluable tool for our business Pros Along with my team of IT Support Engineers we support thousands of end user seats, using ISL to connect to the users' workstations and clients' servers etc. An invaluable tool for our business Cons having to pay for it - only kidding. It's worth every penny Review Source Response from ISL Online February 6, 2024 Tony, it's great to hear that ISL Online is an invaluable tool for you and your business. Thanks for your trust and support! MB Mark B. Technical Director Computer & Network Security Used the software for: 2+ years ### "Easy to use, it just works." May 7, 2024 5.0 Having used ISL for 10+ years i can say it has been great to use everyday. It's very easy and it just works everytime. Pros It is very easy to use on both computers and mobile devices. Cons The reporting of end device hardward and software could be better. A simple report to view all devices or groups of devices in one place. Reason for choosing ISL Light A great tool at a fantastic price point. Switched from [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) We were looking for an easier to use product. Review Source Response from ISL Online November 22, 2024 Mark, thank you for your review! It's great to hear that ISL Online has been serving you well for 10 years! Thank you for your continued trust and support. TC Tony C. Financial controller Accounting Used the software for: 2+ years ### "Gives me the control I need always." May 5, 2023 5.0 It gives me the ability to reconcile all the bank accounts of my client companies regularly. It allows me to handhold any of the staff if they need guidance when they need me. It allows me to produce Company Management Accounts in a timely manner. Pros The ability to access my client companies whenever I need to. Even when I am inside the Arctic Circle. The reassurance it gives my client companies that I am always there when they need me. Cons I cannot think of anything that needs improving or gives me any problem. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) To receive accurate log files of my activity to allow me to bill my clients in a timely fashion. Review Source Response from ISL Online September 5, 2023 Tony, we appreciate your feedback very much! VR Verified Reviewer Head of Technical Support Information Technology and Services Used the software for: 2+ years ### "Adhoc support tool, webchat and more" July 8, 2020 5.0 Our technical support team love it, as it just works no firewall issues or horrendous end user experiences as we can create a session send an email invite or ask the user to visit the our branded ISL landing page. Pros We first came to use ISL after having experienced the ease of connection many years ago with one of our suppliers. We loved the fact that the end user just had to enter a session number download and run. It also allowed us to host live web chat facilities on our website, which was another separate service we were paying for. Cons The webchat isn't as proactive as some other services, informing you when there are visitors on your site. But the remote desktop support makes up for this. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source SN Steve N. Director Information Technology and Services Used the software for: 2+ years ### "Every day tool" April 5, 2022 5.0 I use it regularly to either show or see what a problem clients machine is doing and then get in and fix the issue without travelling to site. Pros Relatively easy to use and does all that I need as far as cutomer support is concerned Cons It is not always that easy to get a client to actually install it - not helped by the browsers constantly changing the download location. Neither is it helped whan asking a client what browser are you using - usual answer os google. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Cheaper than teamviewer - anydesk seems to be the tool of choice for the scammers. Switched from [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) ISL was faster and easier to implement Review Source CS Christian S. IT-Berater Information Technology and Services Used the software for: 1-2 years ### "First choice if you want to host it yourself and are willing to make minor sacrifices" May 2, 2022 4.0 Remote IT consulting and IT services can be carried out easily with the software, including the good feeling of having the infrastructure under your own control Pros The friendly and helpful business support, the open ear for suggestions for improvements, the possibility of running the software inexpensively on your own servers, the automatic session recovery when a remote-controlled PC is restarted (very useful!), the cross-platform use of remote maintenance (Linux , Windows, macOS, Android), The update mechanism of the ISL AlwaysON module (comparable to TeamViewer Host) from the client works excellently Cons Unfortunately, some comfort functionalities that you are used to from e.g. TeamViewer are missing, the software (ISL Light Client under Linux) also likes to crash from time to time, the operation and the designation of menu items is rather "technical" in some places and not intuitively understandable Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Because it is the only software on the market that can be operated inexpensively on its own server Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Privacy concerns, poor business support, TeamViewer doesn't offer a cost-effective way to run a "self-hosted" solution for remote maintenance, TeamViewer got way to expensive over time (I was also tricked into yearly updates) and it totally relies on centralized infrastructure Review Source MG Manolo G. Director Computer Hardware Used the software for: 2+ years ### "El mejor producto del mercado" December 13, 2022 5.0 Pros Facilidad en la integracion y fiabilidad del mismo Cons No le he visto ninguna a destacar después de analizarlo a fondo Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Por facilidad y mayor funcionalidas Review Source AC Alejandro C. IT Executive Office Used the software for: 1-2 years ### "Easy remote access/support solution with multiple options" January 15, 2020 5.0 We offer support to company owned and employee owned PCs, and also support business partners that require access to our systems for our business relationship. For company owned equipment we used to install another remote support product, but we can't do that on most of not-owned equipment, so ISL became a great help since we do not need to install anything, just provide the session ID so they can join when they need and be confident no one will be accessing their property beyond that particular moment. Pros When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary. Cons No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[CoPilot](https://www.capterra.com/p/177640/Copilot/) Review Source TT Tomaž T. CTO Information Technology and Services Used the software for: 2+ years ### "ISL Light brings light to admins lives" December 20, 2022 5.0 We use it for remote support, it's brilliant! Pros It's very easy to use, the origin is from Slovenia, we can have own server to connect to. Cons There is nothing we don't like about ISL Light. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Ease of use, origin, own server, annoying "always upgrade/newer version" with TeamViewer Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Annoying "always upgrade/newer version", wanted own server to connect to. Review Source Response from ISL Online September 5, 2023 Tomaž, we're grateful for your insights and we love the excitement you express for our product. Thanks! AS Aaron S. Senior IT Support Legal Services Used the software for: 2+ years ### "Davisons IT" December 19, 2023 4.0 Pros Easy to use Unattended Access Remote boot-up Cons Blurry image when connecting on to the machine Review Source Response from ISL Online February 6, 2024 Aaron, thank you for your feedback! Regarding the issue of image quality, ISL Online provides two primary color depth settings: "Speed Optimized" and "Quality Optimized." By default, the "Speed Optimized" option is selected for a smoother and quicker experience. However, you have the flexibility to opt for "Quality Optimized" to enhance the streaming quality significantly. You can find detailed instructions on how to make this selection in the manual: https://help.islonline.com/37390/164441 When connecting to an unattended computer, simply check the "Stream in Best Quality" in "Options" before entering the access password to ensure the highest quality desktop streaming. The manual provides details on how to do this: https://help.islonline.com/44234/374628 CM Christian M. CEO Information Technology and Services Used the software for: 2+ years ### "Solid alternative to Teamviewer" May 30, 2019 5.0 It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users. Pros We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again. Cons Two relatively small issues with it, last time we checked: 1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch). 2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light After playing Teamviewer's forced paid updates game for a couple of years we finally left them. Teamviewer is on a very high horse in our opinion and totally lost connection to their actual user base a long time ago. Never again. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.