# Page 8 | ISL Light Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is ISL Light the right Remote Desktop solution for you? Explore 779 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146892/ISL-Light/reviews --- ISL Light 4.7 (779) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 8 - Reviews of ISL Light ## Showing most helpful reviews Showing 176-200 of 779 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW David W. Engineer Financial Services Used the software for: 1-2 years ### "Great product - used widely throughout the IT community" July 26, 2022 5.0 Very good overall, enjoy using the product and its yet to come up short. Pros Price is pretty good, I swap from Logmein to this product and never looked back. Logmein was over 3k and they refused to budge so took up with ISL instead. Cons Not come across any show stoppers as yet with this product Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Cost although this years cost was higher, if its higher again next year then I will re-evaluate. Review Source SM Sergio M. Tecnico de Soporte Internet Used the software for: 2+ years ### "Una gran herramienta para el Soporte remoto" December 22, 2023 5.0 Muy buena, me resulta muy útil, me ayuda en el día a día de mi trabajo de Soporte. Pros La facilidad de uso y la gran cantidad de opciones que tiene para dar soporte a los usuarios. Cons Quizá a veces es un poco complejo para el usuario la conexión, pero normalmente es por su poco desconocimiento de informática. Review Source Response from ISL Online February 6, 2024 Hi Sergio! Thanks for sharing your experience! We're really pleased to hear that ISL Online helps you with your work. We understand that establishing a connection with non-tech-savvy clients can be challenging. That's why ISL Online offers various methods to connect with customers, some of which don't require the client to type in a session code. I recommend taking a look at our short video guide; it might offer some helpful alternatives that could simplify the process for you: https://www.islonline.com/help/videos/tutorials.htm#ways-to-connect NS Nuno S. Funcionario Information Technology and Services Used the software for: 2+ years ### "Experimente ISL e será boa escolha " January 15, 2023 4.0 Pros Experimentamos este software na nossa empresa de forma a substituir um software da concorrência que anualmente era um custo muito elevado e foi uma excelente decisão, facilidade de acesso, transferência ficheiros, acesso sem supervisão, partilha de ecran. Cons Tivemos alguma dificuldade inicial em implementar em todos os clientes e tempos alguma dificuldade em gerir computadores que tenham sido instalados por funcionários que já não se encontram na empresa. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Custo demasiado elevado do logmein Review Source DJ Dejan J. Direktor Information Technology and Services Used the software for: 2+ years ### "Isl light" April 20, 2022 5.0 saves a lot of costs for the customer and us Pros Always on option, easy to use, grouping customers... Cons it would be good feature if the remote computer does not go to sleep during the session Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light because it is a Slovenian product Review Source Response from ISL Online May 19, 2022 Dear Dejan, thank you for your review. Regarding your suggestion, we do not currently support preventing sleep on a remote computer when it is connected via an on-demand session. However, if you are connected to a remote unattended computer (via ISL AlwaysOn), the remote computer is prevented from sleeping. If you notice that the remote computer goes to sleep during an unattended access session, please provide us with more information about this case (operating system of the remote computer, versions of ISL Light/ ISL AlwaysOn). ISL Online Tech Team MH Meinrad H. IT Fachmann Health, Wellness and Fitness Used the software for: 2+ years ### "Tägliches Hilfsmittel für die Betreuung unserer MA" April 28, 2022 4.0 Super, ich möchte diese Anwendung nicht missen. Pros Das einfache und schnelle Verbinden mit einem Desktop Computer einer Mitarbeiterin. Das Verbinden auf meinen PC im Home Office, ohne dass jemand vor Ort am PC sein muss. Cons Dass die User das Icon auf dem Desktop suchen müssen, weil sie es nicht kennen. Samsung Knox hat eine neue Funktion, mit der ich direkt das öffnen der Verbindungsanfrage auf der Anwenderseite provozieren kann, ohne dass sie es suchen muss. Danach muss nur noch der Code von der MA eingegeben werden, das würde die Anwendung von ISL deutlich einfacher und schneller machen. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Weil unser Software Partner ebenfalls mit ISL LIght unterwegs ist und es für unsere User einfacher ist, mit einer Lösung zu arbeiten anstatt mit verschiedenen Produkten sich auseinander setzen zu müssen. Review Source Response from ISL Online May 19, 2022 Hallo Meinrad, kannst Du uns bitte nähere Hinweise zu dieser neuen Samsung Knox Funktion geben? Wir würden natürlich gerne versuchen, die Handhabung beim Verbindungsaufbau zu erleichtern. Es würde uns freuen, wenn Du Dich hierzu direkt per Live-Chat auf unserer Webseite www.islonline.com (Button rechts unten) oder per E-Mail an support@islonline.com mit uns in Verbindung setzt. AG Andy G. Director Computer & Network Security Used the software for: 2+ years ### "Perfect Remote Support Software" October 12, 2022 5.0 The benefits are you can remote in from your office and do the work without much interruption.. Pros Easy to use, client can see what is happening and can take back control ant time Cons The software is perfect the person who needs to provided support for the customer. Reason for choosing ISL Light Because it was local and i could phone for support if needed. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Easier to use and cheaper. Review Source IH Irfan H. IT Manager Airlines/Aviation Used the software for: 2+ years ### "Remote Support Technicians Dream" December 19, 2023 5.0 Pros Small footprint, quick to connect and user friendly interface. Cons No cons that affect our usage of the product in our environment. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light TeamViewer had a larger footprint and had more complicated licensing model. Review Source Response from ISL Online February 6, 2024 Irfan, thank you for your review! HT Hirt T. CEO Information Technology and Services Used the software for: 2+ years ### "ISLonline - stabil und zuverlässig, aber nicht ganz so komfortabel wie der/die Branchenleader" April 20, 2022 4.0 \- unglaublich stabiler ISLAlwaysOn-Client - gut funktionierendes RDP-Tunneling - schlechtes Handling von unterschiedlichen Monitorauflösungen & Multi-Monitor-Systemen - solides Features Set, welches aber nicht ganz mit den Leadern in der Branche mithalten kann - Preis-Leistung ist i.O., aber nicht herausragend Pros \[1\] Die Robustheit des ISLAlwaysOn-Clients ist sensationell. In ca. 10 Jahren Einsatz auf ca. 120+ Geräten ist der Client bisher nur ein einziges(!!!) Mal auf einem einzigen Client abgestürzt und läuft ansonsten EXTREM stabil. \[2\] Wir verwenden häufig das RDP-Tunneling durch die ISL-Verbindung. Das funktioniert sehr gut und zuverlässig. \[3\] Wir schätzen, dass ISL sich auf ein bestimmtes Features Set beschränkt und nicht versucht, noch Tausend andere Dinge in die Software zu quetschen (wie z.B. Antivirus o.ä.) wie gewisse Konkurrenten. Cons Die Übertragung von Tastenkombinationen funktioniert nur eingschränkt. Der Umgang mit unterschiedlichen Monitorauflösungen und Multi-Monitor-Systemen ist nicht zufriedenstellen. Generell: Viele Dinge funktionieren zwar, sind aber umständlicher und weniger mächtig als bei gewissen Konkurrenten (z.B. TeamViewer). Ein Beispiel: Die Gliederung/Zuweisung/Sortierung von gespeicherten ISLAlwaysOn-Verbindungen in Gruppen ist weder übersichtlich noch besonders praktisch. Reason for choosing ISL Light Wir haben uns nicht \*gegen\* eine Alternative entschieden, sondern \*dafür\*, 2 Produkte einzusetzen. Wir haben immer wieder Einzel-Situationen, in denen TeamViewer Probleme macht, dann haben wir ISLOnline als robuste Fallback-Lösung mit etwas weniger Komfort. Wir setzen die zwei Lösungen mit ihren unterschiedlichen Stärken parallel ein. Review Source RM Ryan M. IT Manager Medical Practice Used the software for: 2+ years ### "Great for on-demand remote support" October 13, 2022 5.0 Pros Work's great for us - we have a link on our website for customers to use which takes them to a branded ISL page for them to enter the support code. Has the ability to take full admin access as well which is great for those locked down scenarios. The new iOS/Android option is fantastic for supporting mobile apps! Cons No real issues from our side - if our help desk staff were able to easily see who is using the sessions that would help us. (Occasionally someone might leave a session open which uses a license) Switched from [Take Control](https://www.capterra.com/p/242258/Take-Control/) Just didnt like it! We were previously using an integrated version of ISL with Barracuda Managed Workplace so moving to ISL was pretty seamless for us. Review Source IE Ivan E. Jefe de Consultoria de Implementacion Computer Networking Used the software for: 6-12 months ### "Uso de ISL Light" December 20, 2023 5.0 Pros Al momento de realizar la validación de ISL, en comparación de otras herramientas tuvimos grandes beneficios, y una muy practica funcionalidad. Cons Al momento todo ha sido positivo, no hemos tenido malas experiencias Alternatives considered [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Review Source Response from ISL Online February 6, 2024 Ivan, thanks for sharing your experience! MD Manuel D. Responsable técnico Information Technology and Services Used the software for: 2+ years ### "No la cambio" December 20, 2022 5.0 Pros Nos hemos acomodado a esta aplicación y la tenemos implementada en todos los pcs de nuestros clientes. Uso sencillo de implementar y de usar. Entre las mejores cosas es la instalación desatendida y el poder conectar con los clientes de forma independiente. Cons Hay veces que se me complica un poco la cosa al conectar con Mac pero no tiene nada que ver con ISL, son las restricciones de Apple, por lo demás es perfecto!! Review Source Response from ISL Online September 5, 2023 Manuel, we're grateful for your insights. Thanks! JB Julian B. Coordinador Tecnologia Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Imecol colombia" December 19, 2023 5.0 La aplicación es estable ha suplido con las necesidades de la compañia Pros La aplicación cuenta con versatilidad y control Cons La descentralización de las configuraciones de los agentes. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) Reason for choosing ISL Light La relación costo - Beneficios ofrecidos Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Capa de seguridad y control de conexiones. Review Source Response from ISL Online February 6, 2024 Julian, thank you for the feedback. AV Alexandre V. IT Director Architecture & Planning Used the software for: Less than 6 months ### "Does the job" December 19, 2023 4.0 Moved away from one of the leading platforms, some features are better others not quite there. Overall the platform is fine and allows us to conduct remote support well. Pros Customer service and support. Keen to engage and help. Simple pricing. Cons File sharing could be improved. Quality of connection sometimes lags. Reason for choosing ISL Light Seemed the only contender to replace our previous solution with reasonable pricing. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Bad customer support, pricing very complicated Review Source Response from ISL Online March 13, 2024 Alexandre, thank you for your feedback! In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm CD Cecil D. IT Coordinator Education Management Used the software for: 1-2 years ### "ISL Light Review" December 19, 2023 5.0 I love this software. The customer service is amazing and anything I need help, they are always there to help me. Pros I like that I can easily remote into computers at my job while I am at the house. Cons I wish the functionality while remoting using my android was easier. Also, I wish that can add remote sound while logging using my phone. Review Source Response from ISL Online February 6, 2024 Cecil, it's great to hear that you love ISL Online. Thanks for sharing your experience! HS Harold S. Geschäftsführer Information Technology and Services Used the software for: 2+ years ### "Best experience for more than 10 years" December 6, 2022 5.0 For us ISL Online is a 9 out of 10 star solution Pros We use the self-hosted version of ISL and our customers really appreciate the fact that security-critical connections do not have to be routed via a third-party provider. The usage is simple and self-explanatory. And customers can explicitly disable the use of ISL in the firewall if they want to. This creates trust and is not possible in this form with competitors. Cons Screen sharing doesn't really work well for us. We might have to take a closer look again. Accessing it on the go via the Android app is impractical. And we also lack remote control from mobile devices. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The self-hosted version of Teamviewer was far too expensive at the time. Our customers demanded a solution that did not connect via a gateway at the manufacturer. Review Source GP Gil P. Presudent Computer & Network Security Used the software for: 2+ years ### "The best and most secure solution on the market." December 11, 2023 5.0 Pros Its easy to use and its a fantastic product. I works fast and its very secure. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Tested all alternatives and after a long test we decided it us the best. Review Source Response from ISL Online February 6, 2024 Gil, thank you for sharing your experience. Your review is a source of motivation for our team! EG Elvis G. Sistemski administrator Computer & Network Security Used the software for: 2+ years ### "My review" April 26, 2022 5.0 We use it only for remote support, but we know that there are a lot of other functionalities. It is perfect for our use, it is offer all what we need and it is easy to use. Pros It just work almost everywhere. It is also very easy to configure some next generation firewalls as in most cases, you can just tell that you are using ISL. Very friendly for helpdesk and for customer. Cons Maybe downloading client. Some customers sometimes have a problem to find where is located this download. Alternatives considered [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light It is complete and secure solution and because is a Slovenian product Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Price and quality of product Review Source WS William S. Senior Network Engineer Information Technology and Services Used the software for: 2+ years ### "Good Product & Value" December 19, 2023 5.0 Pros The remote viewing and control is responsive. Many products these days are losing their responsiveness and are quite laggy. I use 4 different tools and ISL Light is the best experience (and ability to view multiple monitors and transfer files). Cons I only use it for remote support of users. There's not much I dislike about it, the hardest part is getting some users online with it but I'm not sure there is much that can be done to make it easier than it already is. Review Source Response from ISL Online February 6, 2024 Hi William, your experience is very valuable for us! Thank you for sharing it. We understand that establishing a connection with non-tech-savvy clients can be challenging. That's why ISL Online offers various methods to connect with customers, some of which don't require the client to type in a session code. I recommend taking a look at our short video guide; it might offer some helpful alternatives that could simplify the process for you and your clients: https://www.islonline.com/help/videos/tutorials.htm#ways-to-connect AG Adam G. Director Hospital & Health Care Used the software for: 2+ years ### "Avid Daily User of ISL for 5+ Years!" December 19, 2023 5.0 Amazing. The best remote solution I have used. Pros ISL is extremely easy to deploy. It is versatile and works on pretty much ANY OS. I use it daily on Linux (OpenSUSE) and Windows. Cons We need a flatpak and/or snap package! Very receptive developer. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reliability and cost were a bit factor. We had some older machines and ISL has a "small footprint" feature that was critical to our success. Review Source Response from ISL Online February 6, 2024 Adam, thank you for sharing your experience. Your review is a source of motivation for our team! RP Richard P. Director Information Technology and Services Used the software for: 2+ years ### "10 Years of never. Ring let down by ISL" December 19, 2023 5.0 ISL works along side our RMM giving us options and adhoc support when all else fails Pros It’s a secure single session tools. It’s really easy for clients to get connected! Cons Mac permissions are terrible, all remote access tools have the same challenges? But I wish there was a better way! Review Source Response from ISL Online February 6, 2024 Richard, we are glad to hear that ISL Online has been serving you for 10 years. Thanks for your trust and support! ST Stephan T. Director Computer & Network Security Used the software for: 1-2 years ### "Great product" December 18, 2023 4.0 Pros Reasonably priced product and works very well Cons Lack of immediate prompt for admin rights Having to switch into restart mode to get back on after restart Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing ISL Light We tested both products and preferred ISL. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer have been hiking their prices by an unreasonable amount year on year to the point where it became unaffordable. Review Source VR Verified Reviewer Office Manager Information Technology and Services Used the software for: 2+ years ### "ISL Light Review" October 12, 2022 5.0 Pros ISL Light is a great product, I've never been unable to connect to someone, and the ability to access devices without needed a user the other end is very useful Cons The buttons could be slightly better labeled in the program Review Source MK Markus K. IT-Consultant Information Technology and Services Used the software for: 2+ years ### "seit Jahren glücklicher ISL ConferenceProxy Nutzer" December 13, 2022 5.0 Für uns seit Jahren die beste, und einfachste Lösung für AlwaysOn und Fernzugriff. Pros der absolute Vorteil ist, dass man die Lösungen dank ICP als On-Promise betreiben kann, und somit die Zufriffswege absolut klar sind, was auch dem Datenschutz zugute kommt. Cons der Zugriff auf mobile Plattformen, primär iOS ist kaum sinnvol lnutzbar, hier wäre eine Steuerbarkeit der Oberfläche toll. Ansonsten ist es einfahc ein tolles, ausgereiftes Produkt. Reason for choosing ISL Light wegen der Vorteile des ISP, und weil ich es schon kannte. Review Source AD Andrew D. Owner Computer & Network Security Used the software for: 2+ years ### "Great for looking after our customers" December 19, 2023 5.0 Pros Ease of use for our customers, great support (chat based). Cons No cons, it's brilliant. We self host it and it's never let us down. Alternatives considered [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing ISL Light The cost was fair, it is easy to use, and by self hosting we can avoid the blocks some IPs are putting on remote support software. Review Source Response from ISL Online February 6, 2024 Andrew, we appreciate your feedback, thank you! JJ Jure J. general manager Information Technology and Services Used the software for: 2+ years ### "Great product" December 21, 2022 5.0 I use ISL on a daily basis and I can't imagine running my business without it. I can solve my customer's problems within minutes which adds a lot of value. Pros Ease of use, the user interface is not cluttered, stable connections... Cons 1\. File sharing from customers to me is not working (it doesn't open the dialogue box to choose the file). 2. When connecting to a Mac user I can only see a black screen and the customer's mouse moving.3. When connecting with a mobile app I cannot move the mouse cursor, I can just watch the screen Reason for choosing ISL Light ISL is a Slovenian product and I always choose local brands. Review Source Response from ISL Online September 22, 2023 Jure, thank you for sharing your valuable feedback with us! We are actively working on some of the issues you pointed out. To keep you informed about all the latest features and enhancements, we encourage you to visit our "What's New" page regularly: https://www.islonline.com/whats-new.htm ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.