# Page 9 | ISL Light Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is ISL Light the right Remote Desktop solution for you? Explore 779 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146892/ISL-Light/reviews --- ISL Light 4.7 (779) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 3rd, 2026 # Page 9 - Reviews of ISL Light ## Showing most helpful reviews Showing 201-225 of 779 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Jure J. general manager Information Technology and Services Used the software for: 2+ years ### "Great product" December 21, 2022 5.0 I use ISL on a daily basis and I can't imagine running my business without it. I can solve my customer's problems within minutes which adds a lot of value. Pros Ease of use, the user interface is not cluttered, stable connections... Cons 1\. File sharing from customers to me is not working (it doesn't open the dialogue box to choose the file). 2. When connecting to a Mac user I can only see a black screen and the customer's mouse moving.3. When connecting with a mobile app I cannot move the mouse cursor, I can just watch the screen Reason for choosing ISL Light ISL is a Slovenian product and I always choose local brands. Review Source Response from ISL Online September 22, 2023 Jure, thank you for sharing your valuable feedback with us! We are actively working on some of the issues you pointed out. To keep you informed about all the latest features and enhancements, we encourage you to visit our "What's New" page regularly: https://www.islonline.com/whats-new.htm RE Rob E. Service Director Printing Used the software for: 2+ years ### "ISL in a managed print setting - Helpdesk" October 12, 2022 5.0 printing and scanning issues mainly. ISL allows us access our devices on customer networks Pros Ease of use. Getting users connected quickly is a main point for us Cons sometimes struggle with MAC access giving a black screen and UAC pop ups at the client side Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light familiarity and support. Review Source DC DAVID C. Consultant Hospitality Used the software for: 2+ years ### "Good Value" December 22, 2023 5.0 Pros Works ok on my phone allowing me emergency access even when out. Cons multiple sessions for the same user would be good Switched from [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) price, log me in became very expensive for simple requirements Review Source Response from ISL Online February 6, 2024 David, thank you for sharing your experience! MB Miha B. IT expert Information Technology and Services Used the software for: 2+ years ### "Great customer support product used on daily basis" December 20, 2022 5.0 We use ISL on a daily basis to help our clients remotly on their computers Pros Simplicity of use, the feature to gain administrative control on remote computer Cons Sometimes it's quite slow, but we can live with that :) Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Lower price, more features Review Source Response from ISL Online November 7, 2023 Miha, thank you for your review! Michael D. Managing Director Information Technology and Services Used the software for: I used a free trial ### "Remote access through CG-NAT" June 30, 2023 5.0 The support people are really keen and on the ball - we tried (! accidentally; but that's the way we are... !) a few curve-balls and they responded. Our custom requirements could be met or at least we know how to cater for them so all good. Seems to work well; and we've not had to reconfigure since it's been up and running; which is great. Pros Full fibre is great; but CG-NAT isn't - no port forwarding. But ISL Light allowed us to quickly set up unattended remote access to the relevant server/desktops that we'd simply used RDP (through altered port and firewall...) before. Works; simple email of instructions to users and we're up and running. Cons The only thing that was a bit awkward until explained was the use of custom RDP ports... Review Source Response from ISL Online September 5, 2023 Hi Michael, Your valuable feedback means a lot to us! Thank you! We understand that using custom RDP ports can be challenging. To assist you, we've created a detailed user guide on enabling the 'Connect via RDP/SSH' feature > https://help.islonline.com/56320/336002. Once configured, this feature allows you to establish Microsoft Remote Desktop Protocol (RDP) or Secure Shell (SSH) sessions between your local computer and remote unattended computers without the need for VPNs or firewall adjustments. If you should have any additional questions, feel free to contact us via our live chat. KW Keith W. Technical Support Computer & Network Security Used the software for: 2+ years ### "An absolute must for any support company." October 14, 2022 4.0 There are a lot of products out there but ISl allows you so many options including white labelling the product to make it your own. The support is great & the sales guys are fair & realistic on price. Pros The support is excellent & the sales prople are fair & reasonable . Cons I haven’t had too many issues except a few customers who were incapable of installing the software from a link or website. Review Source VR Verified Reviewer Arno Kampert, Teamleider Servicedesk / Monitoring en Beheer / Managed Services / Hosted Services Information Technology and Services Used the software for: 2+ years ### "it does what it is designed for" January 30, 2019 4.0 We gladly help the customer as quickly as possible by watching them, and so solve their problems immediately and quickly. No matter what internet connection they have, or how fast the PC is. We have found a solution in ISL that can be started easily and quickly also by less useful users. We have been working for years with ISL (on-prem) and had never problems with it. Pros quick, simple, it does what it has to do. picking up after restarting, logging off / logging in works very well Cons The only thing we missed in ISL Light is the option to disable using keyboard or mouse on the client side. Really super frustrating when people want to click themselves. Review Source Response from ISL Online February 28, 2019 Hello, thank you for your review! We have a feature request ticket open for this functionality, the ID for this ticket is REQ-234. I have added a comment to this ticket, raising it's priority for development! Thank you for your suggestion! Best regards, Domen Vidmar ISL Online Team JL Justin L. Director Information Technology and Services Used the software for: 2+ years ### "A right tool for the job makes the job easier" December 19, 2023 4.0 We use this everyday as a key tool for our business. It’s reliable and provides the functions we need Pros It’s a good remote screen sharing product that is critical to our support of dispersed teams. Easy to setup. A lot cheaper than high-profile competitors. Customer support is amazing Cons It’s a bit clunky getting it installed on a Mac Review Source Response from ISL Online February 6, 2024 Justin, thank for the feedback. We're delighted that you've had a positive experience with ISL Online. ES Eduardo S. Copropietario Computer Hardware Used the software for: 2+ years ### "Servicio de muy alta calidad" December 6, 2022 5.0 Es una herramienta imprevisible en mi puesto de trabajo Pros Fácil de usarCompatibilidad con muchísimos dispositivos Cons Escritorio remoto contra un mac, para estableces una convección el cliente tiene q dar muchos permisos en accesibilidad Reason for choosing ISL Light Por recomendación de compañeros en el sector Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Mala calidad de conexión, se cerraba sesión muy frecuentemente Review Source YL Yosi L. Therapist guide Education Management Used the software for: I used a free trial ### "A daily user who is very satisfied with the software compared to older competing features." January 8, 2024 5.0 I was glad to know the software. I didn't know the software before. After a one-day trial, I really liked using the software. highly recommend. Pros User friendly. Many interface languages. stability. speed. Cons I would be happy if the software updated to a dark theme interface. Reason for choosing ISL Light Convenient interface language interfaceThe price was also reasonable. Multiple options. Rich software. Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/) This price is the same including the discount for both programs. I liked the interface of your software. Review Source Response from ISL Online August 27, 2024 Yosi, thank you for your feedback. We may consider introducing a dark theme in the future. To stay updated, consider subscribing to our newsletter. DW David W. IT Manager Real Estate Used the software for: 2+ years ### "ISL Remote Support - reivew" October 13, 2022 4.0 I have been happy with this product so far. I have not had a need to call in for technical support yet. Pros I like the ability that we can just direct the user to the ISL landing page and remotely join a session. It seems fairly easy for our users to be able to get connected. Cons Previously we were finding it a bit more difficult to support users that were on MAC, trying to walk them through the system preferences window options. It seems to have improved now though. Review Source SA Santiago A. Socio Computer Software Used the software for: 2+ years ### "El mejor soporte remoto desatendido" December 20, 2022 5.0 Damos soporte y formación a centenares de usuarios cada año Pros La posibilidad de tener isl always on instalado en número ilimitado de ordenadores Cons La consola de soporte para Linux funciona regular Reason for choosing ISL Light Para poder tener ilimitadas instalaciones desatendidas Review Source Response from ISL Online September 5, 2023 Thanks for your feedback, Santiago! It's great to know ISL Online is making a positive impact on your business. SY Stephen Y. Director Computer & Network Security Used the software for: 1-2 years ### "ISL is the King of remote support. " March 19, 2026 5.0 I would not consider any other remote support s/w. I have tried them all. Not interested in any other remote support s/w. Pros It just gets better and better, I have tried the rest and they dont come close. As an IT professional this is the one for me. Cons Nothing, it works GREAT. I cant think of anything I dont like about ISL. Great product, GREAT support. Review Source MR Marco R. Managing Director Computer & Network Security Used the software for: 2+ years ### "ISL Light Server License - Remote Support at a Glance" December 7, 2022 5.0 With ISL Always On I can access my computers (even via RDP) and work remotely. In the end, I would really recommend it if you are looking for a solution that you can run yourself. Pros In 2011 we were looking for a solution which was able to run on on own server. Finally, after comparing existing solutions (also from price perspective) we started with ISL Light.Since then we experience a good and stable solution, which is regularly updated and maintained. The software is running without issues and is just doing what we expect from it - helping us in remote support, working from home (also via RDP) and my favorite aspect -> installed in my own environment. Cons The admin area to update and maintenance the software could be a little bit more modern, but finally everything is reachable and working. Alternatives considered [pcvisit](https://www.capterra.com/p/186690/pcvisit/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source Yves L. Technical Support Director & Manager Computer Software Used the software for: 2+ years ### "Happy with ISL Online" February 14, 2019 4.0 Happy, affordable, does the job and only that job (remote access). Convenient. All I want is something that gets the job done and this qualifies. Pros Inexpensive compared to the competition. We were using logmein Rescue at the time and when they changed their pricing policies and started jacking up prices, we started shopping around for other solutions. ISL Online does the job well. We use ISL to service our clients who run our Email Security platform for troubleshooting purposes and so far we've never had any outages or issues with this remote access tool. Have been using it for over 5 years. Cons It's not as "Snappy" as Logmein Rescue but you can't have everything. However have tried other emergency remote access tools and they are pretty similar in terms of responsiveness. Review Source JL Jordi L. DIRECTOR TECNICO Management Consulting Used the software for: 2+ years ### "Buen software para soporte TI" December 14, 2022 5.0 Es nuestro software principal para el soporte remoto, tenemos los clientes ordenados y a un solo click de la asisténcia Pros La facilidad de acceso al escritorio del cliente. Cons Windows complica cada vez más la ejecución de ficheros ejecutables descargados para poder usar ISL Reason for choosing ISL Light Facilidad de funcionammiento y precio Review Source Response from ISL Online November 24, 2023 Hi Jordi, thank you for sharing your feedback with us! To assist you more effectively, we invite you to join our live chat support. This will allow us to gain a clearer understanding of your issue and provide the assistance you need. dM david M. IT Consultant Education Management Used the software for: 2+ years ### "ISL software - its so easy to use" October 12, 2022 5.0 I am solving critical server problems on multiple sites with unattended access and have used this software now for over 9 years without any issues - it just gets better to use every year ! Pros This product is easy to use and navigate around the different options within the interface It is also very easy for the end client to join a session and make the connection to allow remote support Cons Everything is there that I require and there is no issues Reason for choosing ISL Light Easy to use and value for money as this was a lot cheaper in comparison to other alternatives Review Source jT john T. Operations Manager Information Technology and Services Used the software for: 2+ years ### "My experience with ISL" December 6, 2022 5.0 The experience is all good. Product does what it says on the tin, give me unparalleled access to my customers and to my home pc's remotely Pros The unattended access to my customers is essential and so easy to use. With the file transfer functionality so easy to use, remote support is a doddle Cons None. The software performs and does what is needed Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ISL Light Cost and functionality Review Source DG Deolinda G. Funcionaria Computer Software Used the software for: 2+ years ### "Uma excelente alternativa ao muito conhecido Teamviewer e Anydesk " December 29, 2022 4.0 Pros Preço, pratico e leve, permite enviar arquivos, partilhar ecran e dar assistência sem se instalar o software Cons Poderia ser melhor na gestão dos computadores, ficando associado ao instalados os outros não conseguem remover o computador ou renomear o nome Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Preço Review Source AG Alberto G. Director Técnico Information Technology and Services Used the software for: 2+ years ### "Herramienta must-have de un Servicio Técnico Informático" December 6, 2022 4.0 Evita desplazamientos innecesarios por problemas con fácil solución en remoto, costes para cliente y para proveedor (la empresa asistente), tiempos reducidos e incidencias solventadas con fluidez Pros Facilidad y rapidez en las asistencias a clientes, en pocos pasos estamos en contacto con el cliente y asistiéndole en su problema Cons Quizás en la descarga del software, cuando está en el proceso, no queda muy claro (para el cliente) si volver a "unirse a sesión" o esperar algún permiso solicitado por Windows para la ejecución del programa. Es un proceso que se nos repite con frecuencia (sólo hay que esperar un poco, pero en pantalla el cliente, no sabe si ya está en marcha o no) Alternatives considered [Veyon](https://www.capterra.com/p/223237/Veyon/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) Reason for choosing ISL Light Estabilidad, facilidad de implantación (no tener que usar puertos de router y otras configuraciones), precio, facilidad de uso y multiplataforma Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Precio, comodidad, seguridad, etc... Review Source AG Andreas G. IT Information Technology and Services Used the software for: 2+ years ### "Hoch verfügbar" December 13, 2022 5.0 Pros Fernwartung ohne wenn und aber... Kann alles und tut es zuverlässig... Cons Einstellung der Auflössung bei virtuellen Windows Server kann nicht erhöht werden. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source PE Paul E. Finance Director Retail Used the software for: 2+ years ### "Great software for remote support or remote working" December 15, 2021 5.0 ISL helps me run the business and solve issues as soon as they arrive no matter where I am in the world Pros Extreamly easy to use, very responsive and quick with little or no delays even over a weak ADSL connection Cons Screen too small if working from a laptop but you can use the zoom function to make it larger Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Used it with a customer and found the product better to use and cheaper Review Source GA Goran A. Programmer, technical support Information Technology and Services Used the software for: 2+ years ### "ISL Light makes connecting to clients easy" December 13, 2022 5.0 There are many others out there, but I mostly use ISL Light because it's easy to use. Pros I can link directly to the ISL client download in our program so that clients can download it with just one click. Cons When clients can't run ISL from the program, I have to direct them to the site via browser and clients often type it wrong and don't write it correctly in google on the first try. Review Source MH Markus H. IT Systemtechniker Information Technology and Services Used the software for: 2+ years ### "Mein Werkzeug für jeden Tag" December 13, 2022 5.0 Pros Fernwartung, unbeaufsichtigter Zugriff, Online Zustand der Clients, Datenübertragung Cons bessere Smartphone Integration, in der Computeranzeige eine Laufzeit des Betriebssystems seit dem letzten Neustart Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ISL Light Server im eigenen Haus gehostet, Peer to Peer Verbindung der Kunden zu unserem Server, Review Source DP Dario P. CEO Computer & Network Security Used the software for: 2+ years ### "Easy and convenient, perfect for remote support" June 29, 2022 5.0 We have never had a problem using the software. Installing the server side on premise has been easy and their support is always great. Pros This software is perfect fot Remote IT support and IT services, plus having it on premise makes it feel more reliable. Cons In some scenarios, it can be difficult for a remote user using MacOS to enable all the necessary privacy policies to make the software work. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing ISL Light Less expensive and installable on premise Switched from [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) MacOS support and on premise server Review Source Talk to a Capterra advisor for free and get results within 15 minutes.