Who Uses This Software?

HomeHubZone is designed for home and property inspectors who want to efficiently create a great looking home inspection report.


Average Ratings

62 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month/user
    See pricing details
  • Pricing Details
    Free 90-day Trial. Take and pass the free Master Class to STAY FREE!
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • HomeHubZone
  • www.homehubzone.com
  • Founded 2014
  • United States

About HomeHubZone

Inspection reporting software as fast and smart as you are. Fewer Clicks. Faster Delivery. Better Reports. ALL FOR FREE. Mobile and cloud-based, HomeHubZone reimagines how home inspection reporting should work. Save hours recording information and produce custom reports that will impress your homebuyers and increase your referral base. Inspect room-by-room and produce a report by system. Automatic cloud sync, support, and free training included.


HomeHubZone Features

  • Billing & Invoicing
  • Color Codes / Icons
  • Comment Library
  • Commercial Inspections
  • Credit Card Processing
  • Photo Editing
  • Repair Estimates
  • Report Summary
  • Residential Inspections
  • Sketching
  • Templates
  • Video
  • Voice Notes
  • Appointment Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Photos In Reports
  • Print on Site
  • Report Templates
  • Speech Recognition
  • Subcontractor Management

HomeHubZone Reviews Recently Reviewed!


Capterra-loader

Best home inspection software I have found to date

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Easy to use with a logical flow

-I can do the entire inspection on my android phone and then finish up on my PC without having to manually transfer any files/data

-Completing the report on my PC is easier than most software packages I have tried

-Less time consuming to do an inspection and complete the report than most other systems

-Much more cost effective than other programs -- especially with the associated services (Recall/Concierge)

-The added Recall Check, downloadable manuals, and concierge service are real pluses with my customers -- value added benefit

- Like the feature of being able to export media/photos to my phone gallery so I can quickly review photos with my customers as we are walking the property

-Fantastic customer service -- always responsive even during off hours or on weekends/holidays

Cons: -Still too time consuming to do inspections and reports -- average time is still about 6 hours per inspection/report

-Biggest time consumer during inspections is having to manually type in model numbers and serial numbers -- would be great if I could scan the bar codes and the software would automatically insert the information into the report. I am sure this is why most inspection reports by my competitors do not include model and serial numbers

-Biggest time consumer during finishing up the report is looking up date of appliances/major systems. The software identifies the age of very few of the systems/equipment I inspect -- I have to manually look up these in "Appliance411" and then transcribe to my report. I would be great if this software would interface directly.

-When reviewing/finalizing the inspection report, I can edit the concerns within the report; however, I cannot modify or edit the photos -- I have to leave the report, go back into the software, make changes and then reload the report to finish reviewing/finalizing the report. This is very time consuming. It is the same for trying to make changes to the Condition Summary -- can't be done within the report -- again have to exit and make changes in software.

Overall: -I would rate HomeHubZone as one of the most responsive and comprehensive software programs I have experienced -- both personally and by viewing other reports from other companies.

-I am exceptionally grateful for their customer service desk which is exceptionally responsive and dependable.

-I really like the layout of the report as compared to many of their competitors. It is easy to read with the condition summary up front, then followed by a summary, and then all the details of the report with many, many pictures. It is simple and does not overwhelm the customers. I get many compliments on the report -- especially from realtors.

-Value added services (model/serial numbers, recall check, downloadable manuals, concierge services) all make this product very popular

-The more you can do to reduce time on site and time to finalize the report, the more I will love it!!!

HHZ Review

Aug 30, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The fact that it is free is very appealing. It usually performs well both a phone or a tablet. When in a jam, support usually responds via email pretty quickly.

Cons: There are serveral frustrations I have had with this software. The more major issues are:

1. The biggest issue we have with the software is the lack of ability to format a report, specifically page breaks. A professional looking report is vital to conveying a professional company image, and when the text for a concern is at the end of one page and its associated picture stands alone on the following page, it does not portray professionalism and attention to detail.

2. The development of the software is stagnant. We rarely receive updates on development status. Any communications we have received never commit to time the updates will be available. Straightforward communications and transparency is vital to building a mutually beneficial relationship between vendor and customer.

3. The software is developed with very limited "open-ness" that gives the customer the ability to customize to its individual business processes. For example, a user cannot upload/download or import/export concerns. This makes it very difficult to build a list of concerns with our own personal descriptions, solutions, etc. Another example is very imited integration with other applications such as ISN. I understand that HHZ is a report writer and they may not want to be in the integration business, but if that is the path they choose, then at least they should provide the ability to import/export data, copy data & reports, provide multiple/additional report formats (MS Word, RTF).

Overall: The only business problem I am solving with HHZ is avoiding the high annual cost of other software. Although converting to a new report writer would be labor intensive, it is becoming apparent that HHZ is not able to sustain the ambitious goals they projected a couple of years ago. They have clearly lost their development momentum and since announcing the merger with HomeGauge, they have have all but dissappeared from the pool of growth-oriented inspection software companies.

Vendor Response

by HomeHubZone on September 04, 2018

Hi Bill, thank you for the feedback. We are continuously working on improving our product as well as developing new ones. It's difficult for us to give exact dates and times for when things will be released as development challenges can arise and create unexpected delays. We hope that you'll stick with us throughout this process as we think you'll be impressed with what we're working on!

Long time software user

Aug 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the pricing model. I also love the way the software is setup in the room by room system, the way this shows on the report is awesome. I also like how the appliances and mechanicals pull the date from the serial numbers automatically.

Cons: The only time consuming thing is going through and checking every single item in every single category in every single room, the larger the property the more time consuming this is. Maybe there can be a "check all" button for each room or something that can be integrated into the software. I would love to see a way to automatically caption a picture to a room, say for example if I have the same defect in multiple rooms the pictures show under the defect and then I have to caption them as "Living room" or "Bathroom" so the client knows which room the picture references.

Here lately the problems that I have been experiencing have been problems with syncing the report to the server, even after completing the steps to resync, I have had to complete the steps multiple times to finally get everything to sync over.

The other thing I have had happen twice is the recallchek information does not get sent over, and I don't know that RWS does not get the information until multiple reports ave not been sent over and then I start getting a bunch of recallchek emails all at once. Also if there is a way to disable the internal recallchek system and just have the info sent to RWS's system that would be great.

The appliances/mechanicals do not always find the date information and therefore I have to spend extra time looking up the dates. If there was a way we could take a picture and have the software pull the serials from it would be awesome and a huge time saver.

Overall: I still think it is the best software out there at the best price. I haven't seen any updates in a while though, I would love to see the software updated more frequently. Also I would love to see the software evolve to be able to do more than just residential homes as I do a lot of commercial, mold and wood destroying insect inspections and it would be nice to have one platform for everything.

Beware. Unprofessional billing practices and less than straightforward use of your data.

Dec 25, 2017
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Pioneer in the industry. This software was the first to bring the modern streamlined home inspection reporting software to everyone. They changed the game with new features, a new layout, beautiful reports... and then it turned in CONS

Cons: They promised a 2 year free trial that ended up costing me a lot before the end of 1.5 years. They tried to charge me for other pricing methods in between. It's so complicated to explain how they faking people off. They started selling data to warranty and sales companies. They stopped updating the software after the first year. The technical support went to pot. OK, so basically it was a horrible experience that just kept getting worse.

Vendor Response

by HomeHubZone on December 28, 2017

We are glad you liked our software and appreciate the accolades. We are sorry that you were unhappy about your service. We should never have charged anyone before their free trial was up and would be happy to provide a refund if that is true. You can contact us at info@homehubzone.com. We did have a partnership with a company in the industry that sells warranties, but never sold warranties to any homebuyer. However, that partnership has been altered and the software is once again free for people who passed the master class and a low price of $9.99/month for people who haven't passed and their free trial has expired. We also want to clarify our policies on using the inspection data. We do not sell the data to anyone, but do provide value to the homebuyer in the form of information and offers to help them during their move. Examples of this are a moving checklist, a buyer's repair list and discounts.

Good looks with a bag of issues

Sep 07, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Final report looks clean, easy to navigate, contemporary design. Program is simple enough to start cranking out decent reports without spending much time setting it up; library of concerns, recommendations and disclaimers is broad and sufficient for small and not too complicated houses.

Cons: Editing! Photo editing NOT available! There is no option for changing concern once it has been assigned to a photo; it can be modified, but not changed to a different one readily available in the library. For instance, if I marked a photo as "No deficiencies noted" and later changed my mind and wanted to use a different pre-set concern, I can't detach the initial comment and attach a new one. NO, I need to delete the picture with comment, then find it in my photo folder and insert into HHZ, and only then attach new concern.

Overall: I have been using it for about 6 months to produce all of my reports. If I have one report per day - I can deal with the issues that I'm not happy about the way program is designed. But when I have 2-3 reports to finish in one evening - this program is not helping - editing takes way to long! Overall experience is positive, but not overly optimistic about the use of this program in the future.

Vendor Response

by HomeHubZone on September 11, 2018

Yiruy, thank you for your review. I think we can help you. If you contact support, we can guide you as to how to re-assign a photo to a different concern.

Thanks for being a great user and we look forward to helping you be even more efficient.

Best out there!

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cross platform mac, pc, iso, and android

Integrated photos

Easy to navigate

Detailed and well structured reports

Graphic design for the reports looks nice

Fast

Doesn't take up too much space or processing power

Can not beat the price!

Cons: I would like to the option of not using my data to have images automatically uploaded as the inspection is happening, I would prefer if the photos uploaded only when I was on wifi. Sometimes crashes when adding a custom concern for the first time.

Overall: I have tried all the major home inspection reporting software, they either nickel and dime you to death, or they look like they were developed in the 90s. HomeHubZone is not just better than the rest, it is near perfect. I am hard pressed to come up with suggestions to make it better.

Vendor Response

by HomeHubZone on September 12, 2018

Thanks Apollo for your great review and for being a great customer!

Home Hub Zone

Aug 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1.I like that it has many different features that I can arrange how I want in order to do my inspection in the order that I want to do it.

2. Very organized

3. Very professional looking

4.Online availability for my clients day and night

Cons: 1.Slow to download at times and I print on site after an inspection and it makes it difficult.

2.Certain things you are not allowed to put into the address label and I have not found where that list is in order to prevent doing it.

Overall: Overall I think this is by far the best inspectors tool out on the market. There customer service is excellent and very helpful. I am very satisfied and enjoy using the program. Give me the opportunity to give my clients a very professional report on the spot after and inspection.

HomeHubZone helps me to look good

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Professional looking reports

-Simple interface

-Shorter reporting time

-Custom comments

-The "Buyer Repair List"

Cons: -Inability to edit certain areas

-Inability to attach standard documents to every report (I have to upload them every time)

-Lack of an administrative component (although I understand that is coming)

-Lack of a commercial reporting template

-Lack of a multi-family reporting template

Overall: I have built up a large library of custom comments within my version of HHZ that fit many of the situations I encounter on inspections. This helps my reports to be more specific to the property I am reporting on and helps my report be more understandable and readable for my client. I get many comments from my clients about how great my reports are. HHZ is a big part of that.

HomeHubZone Review

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease-of-use, functionality, being able to search for items by name instead of just scrolling through a list, the way the report looks when it's completed. I have found to be very user-friendly for the clients and real estate agents.

Cons: A few minor glitches that are annoying, if you rotate a picture you are not able to edit it on the mobile app, only on the website. Sometimes things don't download from the web app to the mobile device ie: washer and dryer. Also, the mobile app loads way too many past reports (four months worth) which when I have limited cell service takes a long time to download the inspection and download the report when completed.

Overall: Overall, I'm very glad I made the switch to HomeHubZone from what I was previously using. I was also a beta tester so that was actually helpful

Why I use HomeHubZone

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What is nice about HomeHubZone is the ease of use. Whether you are using your phone, your tablet, or reviewing the report on the PC, it is easy to navigate. The app allows for easy searching of your concern library using key words. You can archive photos taken during the inspection in a way that they do not appear in the report.

Cons: At times, the PC version will lock up when you are attempting to edit a concern. It does open up after about a minute, so it is more of a time issue.

Overall: Having multiple inspectors, HomeHubZone has made it easy for report consistency, reviewing of reports, and posting the reports for the client.

Been using HHZ for 2 years

Aug 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can run it simultaneously on a tablet, my phone, and a laptop, and it will all sync up automatically. I like that the software gives me a boilerplate framework to work with - but then I can easily manipulate that framework on-site to fit my needs at the moment. I especially like the ability to carry out my inspection room by room - but then I can report out by system.

Cons: The integration with MLS does not really work - that is, when I add an inspection to HHZ it will look up the address of the property and supposedly fill in the details - the number of rooms etc... but that never happens, and I have to populate it myself - not a huge deal, but mildly annoying.

Also, I inspect a number of properties with in-law units, and there is not a smooth way to get the inspection for both buildings into the same report. I can do it, usually by calling the unit a detached garage, and then changing the name - but the fit isn't perfect.

Overall: positive

Vendor Response

by HomeHubZone on September 05, 2018

We apologize about the current state of the MLS integration. We are replacing our prior MLS provider which started to fail us about 2 months ago. We have contracted with another provider and are working to integrate that now. We look forward to re-introducing this feature very soon.

Capterra-loader

Making life easy

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about Home hub Zones inspection software. From the ease of use to the customization it all just works great for me and my business. I especially love the pre loaded issues with descriptions so its as simple as scroll and click to have an very presentable and easy to follow report for my clients.

Cons: I havebeen using this software since I started my business and I can honestly say there is nothing that I dislike about it.

Overall: I love this software and will not use anything else if possible. I would really love if you developed more reporting features such as separate Wind Mitigation (Not attached to Full Home Inspection), 4 Point inspection reporting would also be great for my business. Overall Home hub Zone gets an A+++ from Emerald Coast Home Inspectors LLC

Vendor Response

by HomeHubZone on September 05, 2018

Thanks Dan. We really appreciate your support.

Good and getting better and better

Sep 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The final report looks great, ease of adding video, works great for writing as you go room by room.

Cons: Not easy to use if writing the report after or editing after the inspection is completed. Web version lacks some of the features of the mobile app. I know improvements are coming so as a guy who reports at the end of my inspection I'm anxiously waiting.

Overall: Amazing tech support! I've been with hubzone from the start and it's been a rough road especially the 1st year but dispite the issues and bugs the tech support has been unbeatable. I'm so greatful for Toby and the support staff at homehubzone! Today the bugs are virtual gone and it's been very smooth sailing.

Capterra-loader

A couple ideas for improvements

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mostly seamless transition between devices since this is cloud based. I also like the concept of inspecting by room but reporting by system

Cons: One of the things that sold me on HHZ is "fewer" clicks to write the report. One of the things that ALWAYS adds clicks (other software has already built this in) is adding infographics to the comments. If the infographics could be saved with the comments they need to be attached to, that would save me a lot of time as I easily put in at least 5-10 per inspection. Sometimes more.

While this isn't needed, an option for Indoor Air Quality or Water Quality would be a nice category as once in a while odors are present and I have to select other and rename it to put in some write ups.

Independent inspector loves this software.

Sep 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really easy to understand and works in the same order that I inspect a home. The fact that it's free with the use of Recall Check is fantastic. I've only had one complaint against the Recall Check lead referral program, and when I explained to the customer why, the complaint was withdrawn. Besides that, it's nice to get a commission check occasionally from Recall Check.

Cons: It takes a while to download from my tablet after I return to the office. Sometimes it takes quite a while. I wish it were quicker. Also, I would like to be able to find the contact page out in the field when I'm not connected to the internet.

Overall: I feel like this is top drawer software with great support. I appreciate the effort that goes into this product.

Best Home Inspection software available!

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the versatility of the software. I am able to quickly modify my report in real time. My clients are thrilled st the level of detail and the layout has received great feedback from both Realtors and Lawyers. My business has quadrupled and my turn around time is maybe 30-45 mins. I love it.

Cons: As with any newer software there are glitches from time to time. The great customer service makes this a problem I can deal with for the time being. I am confident they will get my problems resolved quickly.

Overall: My business is thriving because of the great detail and functionality of the software. My turn around time is quicker than ever and I have completed 4 inspections in one day!! That is something I never could've managed using my old software.

Capterra-loader

Cutting edge inspection

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use and cut reporting time down. Reporting on-site is easy! The style and format of the report is easy for the client, agent and everyone involved to read.

Cons: Everything you need if you are 1 inspector however if you have multiple inspectors there is not as many administrative controls as you would think.

Overall: My inspectors have saved time on the inspection, report onsite and are overall happier with the reporting experience!

Real Estate agents love the new report style because of how easy it is to navigate and understand.

Ranger Home Inspection,PLLC likes Home Hub Zone

Sep 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Inspect room to room & the software will automatically format your report to fit the style you need, including the TREC mandated format. You can easily add any component to any room which is great because you never know what you might find or where you might find it.

Cons: The stock narratives leave a lot to be desired. You will definitely want to rewrite your own. I wish the summary would include my specific locations like the body of the report.

Overall: The customer service department is my favorite part. They are quick to respond & help keep my business rolling.

The software allows me to be completely mobile & access anything, anywhere.

Early adopter

Aug 31, 2018
4/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The ability to inspect room by room and easily add items to each room to customize report for each house.

Cons: Lack of speed and functionality for everyday use. Multiple app crashes errors, and delays with syncing at multiple levels and functions

Slow

Not enough formatting customization or template customization

Overall: Hhz was great when I was small, but I'm not sure it can help when scaling to multiple inspectors or team inspections. It's not trustworthy to perform in the field

Vendor Response

by HomeHubZone on September 04, 2018

Hi Mark, we're sorry to hear that you have had issues using the software in the past. We're working on developing the next generation of our program and hope you will find the reliability and functionality of it greatly improved. We have some great features right now for multi-inspectors and understand the need to create a program that serves all the needs of multi-inspector companies. We would love to talk to you about what you feel is missing in this area so we can make sure we address you needs.

HomeHubZone

Aug 30, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Having access both as an app on my tablet and also on my computer is very useful. Their training resources are very good. Customization is easy to accomplish. The app is easy to use during the inspection. You can inspect by room and report by system. The Client reports are very good and well received.

Cons: A picture or concern identified in one room shows up under the same concern category in all the other rooms. This makes editing the report more difficult and time consuming. Occasionally, the interaction between the app and the desktop version gets muddled when both are used to develop the report. While you can integrate pictures from an outside source/file, you can not do that with a document (.pdf)

Overall: Their support is satisfactory and responsive.

Capterra-loader

Could be better

Aug 30, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Pricing is reasonable. Software has a nice layout and makes it understandable for the client.

Cons: Too many errors, software has alot of glitches making it very hard to complete reports.

Overall: Customer service does not help solve the issues we have using the software. We have invested alot of time and work into the software but would be willing to change due to lack of support on our on going issues.

Great Value

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can keep my overhead costs low by using this software. I like that it works seamlessly between my smart phone and computer. I also like that I can add links to sites with more information. I also like the feature that allows me to flip through the issues right on my smart phone to show my client everything I noted without missing anything.

Cons: Sometimes the app feels clunky and difficult to navigate when I need to switch to a different room or a different system. I don't like that there's not a spot to add general room photos on the report. I also don't care for how the report is laid out, and I would like to see more options on organizing the information.

Overall: Overall I feel like this is a great app and the software is great too. I have been more than impressed with the customer service I've received if I ever report an issue. It's a great value for the price.

Vendor Response

by HomeHubZone on September 05, 2018

Thanks for the great review. Please feel free to contact support to learn how to include general room photos in the report as you desire. You can contact us at 773.701.5590 or email at support@homehubzone.com

Brickkicker review of HHZ

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use and simplicity for clients and employees

Cons: The software cloud system is not reliable. To many sync errors. The options to customize for other employees is also a downside.

Overall: Overall for the past several years the experience has been good. There have been issues but they mostly been resolved.

Capterra-loader

The right balance of tech and service

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to navigate and easy to learn

Cons: The stock concerns are limited. And concerns are not easily moved between items.

Overall: The software is very flexible and easily learned without lengthy training. I was able to pick it up at no cost spend a few hours with provided training and use it the same week during a live inspection. When I did find issues I was able to contact them and get the answers I needed quickly. I really like the flexibility of the software both online and on the app.

Home Hub Zone

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can customize the order of my inspection, ON SITE! I can go by system or room. I can easily add or delete rooms or systems on site as well. Their customer service is second to NONE!

Cons: I have had a few bugs with syncing my inspections, but they are getting worked out.

Overall: I really like the software. Reports are easy for customers to read and understand. The best part is how easy I can customize almost every aspect of the report.

Very well thought out software

Aug 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and it's integration capabilities are great.

Cons: There are still numerous issues with syncing when using more than one inspector on a bigger home. The current solution falls short.

Overall: Very positive experience overall. Great customer support. It feels as though they are going to keep improving and make the product better. There are some drawbacks still that need work quickly if they are going to make that next leap into elite status for home inspectors.

Smart design that keeps getting better. Amazing customer support!

Dec 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Designed around the room-by-room concept

Syncs between the mobile device and the desktop app effortlessly

Fill-as-you-type give quick access to previous narratives

Draws useful data from the MLS to create inspections, needs no template

Works with Texas format

Fully integrates with mobile device camera and voice recognition

Cons: Pre-loaded narratives leave much to be desired. Be prepared to create your own and dump the existing ones.

Editing narratives is awkward, but doable

Overall: Quick completion of reports

Clear, concise reports

Home Hub Zone

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - FREE (when you pass the master class)

- easy to use (even for beginner)

- portable

- linked to other sources (realtor sites, appliance resources, ISN.. etc)

Note: these "PROS" far outweigh the CONS listed below.

Cons: - no photo editing capability

- no way to erase old saved comments

- freezes up sometimes and have to refresh browser

- unable to use on a PC without internet connection (not big deal)

- items can only be pre-set to display as "inspected and in good condition" or "not inspected" (would be nice to be able to pre-set items to be clear of ALL selections

Overall: The biggest problem I foresee right now is the uncertainty of its future. Now that they're integrating with Home Gauge (which I dislike for it's difficulty of use). I am running my entire business using HHZ and the uncertainty of this transition has me very worried. I am hopeful that the new software that comes of this venture is more like HHZ and less like HG.

Vendor Response

by HomeHubZone on September 01, 2018

No need to worry! We know there are faithful HomeHubZone users as well as faithful HomeGauge users and we want to make sure everyone feels at ease with the direction we're headed. The integration of the two programs will create a product that is truly the 'best of both worlds' and address some of the issues you may have with the current HHZ software. We'll be combining resources, code, and developers to bring you the next generation of reporting software to make your job and life easier. We're excited for the future and hope you will be too!

Great software

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and very detailed with breakdown of rooms and systems

Cons: Nothing. I love everything about Home Hubzone

Overall: How to breakdown systems and rooms to make inspections go alot smoother and not miss anything.

The best Home Inspection Software

Dec 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast and Easy To use

Cons: Slow on Past Reporting look up on the Tablet

Overall: I have Done 300 inspections using Homehub Zone and Finding it to be easy and Fast To use. I have used other Software and took 3 to 4 hrs in report writing and with HomeHub Zone now iI am at 2 hrs a report.. Thank you for making it easy.. Our inspectors Love it and our Clients as well

Recommendations to other buyers: Faster on looking at past inspections on the Android System

Fantastic Program

Sep 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to switch between entering data by room or by system. I like being able to go into a room and enter all items for that room. This keeps me from having to return to different rooms because I forgot something because I had to do the inspection by systems.

Cons: I have trouble with the Range/Exhaust section. There is a tab somewhere that I can never remember and therefore I am not able to check it as inspected even though I have entered the data for every bathroom and kitchen.

Inspection report

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The report can be easily customized which allows me to perform my inspections with accuracy and consistency, while also being extremely thorough.

Cons: A few too many screen taps at times, but that is only a minor concern.

Overall: HomeHubZone has been able to quickly elevate me within my local community of Home Inspectors. Part of my success is certainly in my delivery and approach to the job. But, when people see my report, and the functionality of the report, they are quickly impressed.

Vendor Response

by HomeHubZone on September 18, 2018

Thanks Greg for a great review. I'm glad your business is going well.

Great Product

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and is full of great features

Cons: I would like to have the ability to set up more standard settings.

Able to double business

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time Saving, able to load, reuse reporting issues to accompany photos. Helps me stay organized and utilize format as a checklist.

Cons: Would like to be able to "UN-Post" reports for follow up inspection changes when needed.

Overall: Very Good

Excellent value, soon to be the best.

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: HHZ is the only home inspection reporting software that I've used where I finish the report onsite. Its quick to master and easy to use every day. Its relatively young and so some needed features are in the works but I still use it over much more complicated/ expensive options.

Cons: There are some bugs that are being worked out but the customer support is responsive.

Good but not great

Aug 30, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that I set up the report style and determine what goes in the report. I like the fact that once I have created a defect, it can be available on all future reports or used only once.

Cons: I do not like some of the presets. Not all ranges are gas, not all drive ways are asphalt. I have to change these thing on 98% of my reports. I also deal with a lot of wells but the differnt sub components of the systems are not broke out so they can not be added.

Overall: Over all I am content with it. If I was paying for it I would probably look for differnt software.

Vendor Response

by HomeHubZone on September 03, 2018

Thanks for the review Arthur. Regarding the presets, these can be changed permanently. If you contact support at support@homehubzone.com or 773.701.5590, we can guide you to the help topic on how to change the defaults for all future inspections.

HomeHubZone Software for Inspectors

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease to use, multi-platform integration, fast, excellent customer support

Cons: Some Sync problems, Missing views and kind of sorts for desktop platform (administrate inspections)

HomeHubzone Review

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and color coded report Separated into Categories

Cons: There is no way to build templates i.e. for multi family properties condominiums or commercial properties

Home hubzone rocks

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the layout of the platform and it's ease of use

Cons: Small details that extend the time it takes to input data

Overall: Love the app and it's ease of use

Outstanding customer service!

Aug 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and great narratives. Saves all my inspections and you can set your own defaults.

Cons: I'd like to be able to use the Texas style layout without all the Texas disclosures added, I'm in Utah but I liked the Texas format.

Overall: Great customer service! And value! Starting a business isn't cheap and Homehubzone has enabled me to move forward!

Very good tool

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: customer service very fast respond time.

Cons: can not change address on the app. have to use it on the website.

Overall: i love it!!!

Capterra-loader

HomeHubZone is great!

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is designed for the end user. It looks good. It flows good.

Cons: It needs more adaptability. I want more ability to modify it to how I want the report to look and what it will include (ie easier to use photos as observations and not only concerns).

Overall: Great experience with HHZ. I like the software and believe with coming upgrades it will continue to get better and better. When I had concerns in the past, the CEO contacted me directly to talk through what the future holds for HHZ.

Review

Aug 30, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The price was right. Unsure if it's still a running offer but at one point you could get this software for free if you put in a little leg work.

Cons: I very much so dislike the add links they have in the report.

Overall: Overall my experience with home hub zone has been pretty good.

HHZ - Review

Sep 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the preset scenarios and the ease of changing them, adding to them and saving them for future use.

Cons: I would like the mobile app to be more user friendly.

Overall: Overall I've been very happy with HomeHubZone and I don't have any plans to change programs.

I love this app

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity, this app makes it easy for someone that's just using for the first time to understand.

Cons: The app does crash at times. Not a lot but often enough to be annoying.

Vendor Response

by HomeHubZone on September 01, 2018

We are glad you like the simplicity. We work hard to keep it simple so you can focus on the inspection. If you are experiencing any crashes, feel free to contact support so we can help identify and fix the problem.

Very user friendly

Sep 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and immediate tie in with the computer to finish up at the office

Cons: Does not typically tie in with MLS for home details

Vendor Response

by HomeHubZone on September 05, 2018

Kris, we apologize about the current state of the MLS integration. We are replacing our prior MLS provider which started to fail us about 2 months ago. We have contracted with another provider and are working to integrate that now. We look forward to re-introducing this feature very soon.

Capterra-loader

99%

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Its well organized and easy to use, my go to for all my inspections.

Cons: I may simply be missing a setting but I wish it would display observations in the reports.

The search is over...

Apr 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It has felt like I have been seeking the pot of gold at the end of a rainbow looking for a home inspection reporting software system that is easy to use and produces a great report. HomeHubZone is that pot of gold. I am a tough critic and have tried the majority of the commercial software on the market over the past 17 years. The HomeHubZone tablet and web-based software is the only one that has allowed me to be done with the report about four times faster than other platforms, allowing me to perform more inspections and grow my business without killing my personal time. It will only get faster as I build out the library to suit my geographic region and personal preferences. The automatic synchronization across devices and platforms allows for a simple, hassle free user experience, allowing me to focus on the inspection and report, rather than technical issues.

Great product

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Been using it for my business. Like that it had a built in library to start with. Also ease of use. Can remember to look for certain things in a room you might forget other wise. Great product to use. I enjoy it.

Cons: If it was a way to have room photos show under a general thing so clients can see the bigger picture.

Vendor Response

by HomeHubZone on September 05, 2018

Tnayo, thanks for the great review. Please contact support at support@homehubzone.com or 773.701.5590 and we can show you how to have property and room photos show in the report in a special section. We know a lot of buyers love that feature, especially if they are out of town buyers.

Good software, but needs tweaking

Aug 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The summary list at the beginning of reports. It is very easy to navigate and helps realtors quickly identify concerns.

Cons: No ability to create templates. They claim their software will intelligently modify your template based on use, but it does not work.

Overall: It does a great job of providing a modern feel and integrating imqges with concerns.

Great Software

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best feature to me is that it constantly syncs. When I am using the software on my phone, tablet and computer, I am seeing the updates immediately on each platform.

Cons: MLS never works. When first started with the software it worked everytime. Now it never does.

Vendor Response

by HomeHubZone on September 05, 2018

Tyler, we apologize about the current state of the MLS integration. We are replacing our prior MLS provider which started to fail us about 2 months ago. We have contracted with another provider and are working to integrate that now. We look forward to re-introduce this feature very soon.

Easy to use

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Can be customized to the effect of your liking in which the order you inspect. Let's you see completion of the inspection so you don't leave something out.

Cons: Doesn't download listed homes on to the software . You manually have to enter all the information about the home. Not a real deal breaker .

Overall: Easy to follow up with. Send out. Download pictures. Customize inspections

Easy to use

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The training course made it easy to get started using the software, and the ability to use it on a phone is also great.

Cons: Sometimes the integration with MLS is lacking.

Overall: HomeHubZone let's me get most of the report done on-site.

Customer service is outstanding!

Jun 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, complete reporting program, customer service is great, training is easy to understand and complete.

Overall: Customer service and that is very important when you are on the job and are having issues.

Features

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use snd to modifyinspection as yougo.

Cons: I like to see capability forwind mit reporting. Extract a 4point report. Move order of rooms during the inspection. Ease capacity to review and modify concerns outside while wrting the report. When printing, sometimespages breaksare odd.

Overall: I am very happy. New business in my case. I will grow with better rrporting and improve funtionslity

Homehubzone

Aug 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the ability to use it on any platform and the room-by-room feature. Also, the price can't be beat.

Cons: The included report narratives could be much better. The software is often glitchy, and I have to log in/log out to restore functionality. Several real estate agents have mentioned having trouble logging in to view the client's report. I don't like how "observations" don't show up in the summary, and I'd like the ability to change the "in working order" heading in case it's not appropriate for what I'm trying to convey to the clients.

Vendor Response

by HomeHubZone on September 12, 2018

Thanks for your review Nicholas. I thought I might help you find a way through one of your concerns. You can change the label for "In Working Order" in settings. If you can't find it, just contact support at support@homehubzone.com or call at 773.701.5590.

Lots of potential

Aug 30, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: HomeHub zone is easy to use and cuts down on reporting time compared to other software that I've used. I like the app and the instant upload speed from app to online.

It's online and app based, so I can use the program from my chromebook.

Cons: Some descriptions have bad punctuation and grammer.

Lacking some defects and defective items. (I've added a number of my own, which is an easy process)

A number of realtors have expressed negative opinions on the layout and lack of the word "defect" on major items.

Best Home Inspection app ever

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Every topic has its place, easy to use and produces a great professional looking report.

Cons: Took some time to get use to switching from other programs

Overall: Amazing customer support and seriously great looking report

Home Hub Review

Aug 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: You don't have to be online to use it...

Cons: All the settings that need to be set up. Significance etc. The system needs to be more Streamlined..

Overall: It works, just have to get the hang of it.

Awesome service and product.

Apr 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been a home inspector for many years and since I first started with HomeHub they have been wonderful to work with and the reporting system they have is far superior to anything I have tried. I also own a RV inspection company and wish there was something like this in the new field of RV Inspection.

Great Job, Look forward to a long connection with HomeHub.

This software was not very easy to use

Jan 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I liked the look of the reports. They were very professional and easy to read. The layout was very neat.

Cons: Too many clicks were required while composing the report. It's definitely not as easy to use as other programs I've tried.

Not bad at all after understanding how to navigate the system.

Apr 08, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: After understanding how to navigate the system and how it works I have come to enjoy using the program. I am sure after more use I will find different features that could be tweaked a little here and there but as for now I like what I see. Thank you!