# HomeHubZone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HomeHubZone the right Home Inspection solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146938/HomeHubZone/reviews --- HomeHubZone 4.4 (64) [View alternatives](https://www.capterra.com/p/146938/HomeHubZone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 11th, 2026 # Reviews of HomeHubZone Ease of use 4.3 Customer Service 4.5 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Peter V. Professional Home Inspector Real Estate Used the software for: 2+ years ### "Best home inspection software I have found to date" September 4, 2018 4.0 \-I would rate HomeHubZone as one of the most responsive and comprehensive software programs I have experienced -- both personally and by viewing other reports from other companies. -I am exceptionally grateful for their customer service desk which is exceptionally responsive and dependable. -I really like the layout of the report as compared to many of their competitors. It is easy to read with the condition summary up front, then followed by a summary, and then all the details of the report with many, many pictures. It is simple and does not overwhelm the customers. I get many compliments on the report -- especially from realtors. -Value added services (model/serial numbers, recall check, downloadable manuals, concierge services) all make this product very popular -The more you can do to reduce time on site and time to finalize the report, the more I will love it!!! Pros \-Easy to use with a logical flow -I can do the entire inspection on my android phone and then finish up on my PC without having to manually transfer any files/data -Completing the report on my PC is easier than most software packages I have tried -Less time consuming to do an inspection and complete the report than most other systems -Much more cost effective than other programs -- especially with the associated services (Recall/Concierge) -The added Recall Check, downloadable manuals, and concierge service are real pluses with my customers -- value added benefit - Like the feature of being able to export media/photos to my phone gallery so I can quickly review photos with my customers as we are walking the property -Fantastic customer service -- always responsive even during off hours or on weekends/holidays Cons \-Still too time consuming to do inspections and reports -- average time is still about 6 hours per inspection/report -Biggest time consumer during inspections is having to manually type in model numbers and serial numbers -- would be great if I could scan the bar codes and the software would automatically insert the information into the report. I am sure this is why most inspection reports by my competitors do not include model and serial numbers -Biggest time consumer during finishing up the report is looking up date of appliances/major systems. The software identifies the age of very few of the systems/equipment I inspect -- I have to manually look up these in "Appliance411" and then transcribe to my report. I would be great if this software would interface directly. -When reviewing/finalizing the inspection report, I can edit the concerns within the report; however, I cannot modify or edit the photos -- I have to leave the report, go back into the software, make changes and then reload the report to finish reviewing/finalizing the report. This is very time consuming. It is the same for trying to make changes to the Condition Summary -- can't be done within the report -- again have to exit and make changes in software. Review Source VR Verified Reviewer Home Inspector Real Estate Used the software for: 2+ years ### "Been using HHZ for 2 years" August 30, 2018 5.0 positive Pros I like that I can run it simultaneously on a tablet, my phone, and a laptop, and it will all sync up automatically. I like that the software gives me a boilerplate framework to work with - but then I can easily manipulate that framework on-site to fit my needs at the moment. I especially like the ability to carry out my inspection room by room - but then I can report out by system. Cons The integration with MLS does not really work - that is, when I add an inspection to HHZ it will look up the address of the property and supposedly fill in the details - the number of rooms etc... but that never happens, and I have to populate it myself - not a huge deal, but mildly annoying. Also, I inspect a number of properties with in-law units, and there is not a smooth way to get the inspection for both buildings into the same report. I can do it, usually by calling the unit a detached garage, and then changing the name - but the fit isn't perfect. Review Source Response from HomeHubZone September 5, 2018 We apologize about the current state of the MLS integration. We are replacing our prior MLS provider which started to fail us about 2 months ago. We have contracted with another provider and are working to integrate that now. We look forward to re-introducing this feature very soon. BH Bill H. Owner Real Estate Used the software for: 2+ years ### "HHZ Review " August 30, 2018 2.0 The only business problem I am solving with HHZ is avoiding the high annual cost of other software. Although converting to a new report writer would be labor intensive, it is becoming apparent that HHZ is not able to sustain the ambitious goals they projected a couple of years ago. They have clearly lost their development momentum and since announcing the merger with HomeGauge, they have have all but dissappeared from the pool of growth-oriented inspection software companies. Pros The fact that it is free is very appealing. It usually performs well both a phone or a tablet. When in a jam, support usually responds via email pretty quickly. Cons There are serveral frustrations I have had with this software. The more major issues are: 1. The biggest issue we have with the software is the lack of ability to format a report, specifically page breaks. A professional looking report is vital to conveying a professional company image, and when the text for a concern is at the end of one page and its associated picture stands alone on the following page, it does not portray professionalism and attention to detail. 2. The development of the software is stagnant. We rarely receive updates on development status. Any communications we have received never commit to time the updates will be available. Straightforward communications and transparency is vital to building a mutually beneficial relationship between vendor and customer. 3. The software is developed with very limited "open-ness" that gives the customer the ability to customize to its individual business processes. For example, a user cannot upload/download or import/export concerns. This makes it very difficult to build a list of concerns with our own personal descriptions, solutions, etc. Another example is very imited integration with other applications such as ISN. I understand that HHZ is a report writer and they may not want to be in the integration business, but if that is the path they choose, then at least they should provide the ability to import/export data, copy data & reports, provide multiple/additional report formats (MS Word, RTF). Review Source Response from HomeHubZone September 4, 2018 Hi Bill, thank you for the feedback. We are continuously working on improving our product as well as developing new ones. It's difficult for us to give exact dates and times for when things will be released as development challenges can arise and create unexpected delays. We hope that you'll stick with us throughout this process as we think you'll be impressed with what we're working on! Chad D. General Manager, Inspector Real Estate Used the software for: 1-2 years ### "A couple ideas for improvements" September 4, 2018 4.0 Pros Mostly seamless transition between devices since this is cloud based. I also like the concept of inspecting by room but reporting by system Cons One of the things that sold me on HHZ is "fewer" clicks to write the report. One of the things that ALWAYS adds clicks (other software has already built this in) is adding infographics to the comments. If the infographics could be saved with the comments they need to be attached to, that would save me a lot of time as I easily put in at least 5-10 per inspection. Sometimes more. While this isn't needed, an option for Indoor Air Quality or Water Quality would be a nice category as once in a while odors are present and I have to select other and rename it to put in some write ups. Review Source Peter R. Home Inspector Real Estate Used the software for: 2+ years ### "Cutting edge inspection" August 30, 2018 5.0 My inspectors have saved time on the inspection, report onsite and are overall happier with the reporting experience! Real Estate agents love the new report style because of how easy it is to navigate and understand. Pros This software is easy to use and cut reporting time down. Reporting on-site is easy! The style and format of the report is easy for the client, agent and everyone involved to read. Cons Everything you need if you are 1 inspector however if you have multiple inspectors there is not as many administrative controls as you would think. Review Source VR Verified Reviewer Owner / Home Inspector Used the software for: 1-2 years ### "Beware. Unprofessional billing practices and less than straightforward use of your data." December 25, 2017 1.0 Pros Pioneer in the industry. This software was the first to bring the modern streamlined home inspection reporting software to everyone. They changed the game with new features, a new layout, beautiful reports... and then it turned in CONS Cons They promised a 2 year free trial that ended up costing me a lot before the end of 1.5 years. They tried to charge me for other pricing methods in between. It's so complicated to explain how they faking people off. They started selling data to warranty and sales companies. They stopped updating the software after the first year. The technical support went to pot. OK, so basically it was a horrible experience that just kept getting worse. Review Source Response from HomeHubZone December 28, 2017 We are glad you liked our software and appreciate the accolades. We are sorry that you were unhappy about your service. We should never have charged anyone before their free trial was up and would be happy to provide a refund if that is true. You can contact us at info@homehubzone.com. We did have a partnership with a company in the industry that sells warranties, but never sold warranties to any homebuyer. However, that partnership has been altered and the software is once again free for people who passed the master class and a low price of $9.99/month for people who haven't passed and their free trial has expired. We also want to clarify our policies on using the inspection data. We do not sell the data to anyone, but do provide value to the homebuyer in the form of information and offers to help them during their move. Examples of this are a moving checklist, a buyer's repair list and discounts. Anthony M. Senior Home Inspector Real Estate Used the software for: 2+ years ### "Could be better" August 30, 2018 3.0 Customer service does not help solve the issues we have using the software. We have invested alot of time and work into the software but would be willing to change due to lack of support on our on going issues. Pros Pricing is reasonable. Software has a nice layout and makes it understandable for the client. Cons Too many errors, software has alot of glitches making it very hard to complete reports. Review Source Darren J. Owner Real Estate Used the software for: 1-2 years ### "The right balance of tech and service" August 30, 2018 5.0 The software is very flexible and easily learned without lengthy training. I was able to pick it up at no cost spend a few hours with provided training and use it the same week during a live inspection. When I did find issues I was able to contact them and get the answers I needed quickly. I really like the flexibility of the software both online and on the app. Pros The software is very easy to navigate and easy to learn Cons The stock concerns are limited. And concerns are not easily moved between items. Review Source MB Matthew B. Owner Real Estate Used the software for: 2+ years ### "Good and getting better and better" September 2, 2018 4.0 Amazing tech support! I've been with hubzone from the start and it's been a rough road especially the 1st year but dispite the issues and bugs the tech support has been unbeatable. I'm so greatful for Toby and the support staff at homehubzone! Today the bugs are virtual gone and it's been very smooth sailing. Pros The final report looks great, ease of adding video, works great for writing as you go room by room. Cons Not easy to use if writing the report after or editing after the inspection is completed. Web version lacks some of the features of the mobile app. I know improvements are coming so as a guy who reports at the end of my inspection I'm anxiously waiting. Review Source Cory G. Business Owner Real Estate Used the software for: 1-2 years ### "HomeHubZone is great!" August 30, 2018 4.0 Great experience with HHZ. I like the software and believe with coming upgrades it will continue to get better and better. When I had concerns in the past, the CEO contacted me directly to talk through what the future holds for HHZ. Pros It is designed for the end user. It looks good. It flows good. Cons It needs more adaptability. I want more ability to modify it to how I want the report to look and what it will include (ie easier to use photos as observations and not only concerns). Review Source JD Jeffrey D. General Manager Real Estate Used the software for: 2+ years ### "Why I use HomeHubZone" September 4, 2018 5.0 Having multiple inspectors, HomeHubZone has made it easy for report consistency, reviewing of reports, and posting the reports for the client. Pros What is nice about HomeHubZone is the ease of use. Whether you are using your phone, your tablet, or reviewing the report on the PC, it is easy to navigate. The app allows for easy searching of your concern library using key words. You can archive photos taken during the inspection in a way that they do not appear in the report. Cons At times, the PC version will lock up when you are attempting to edit a concern. It does open up after about a minute, so it is more of a time issue. Review Source ZG Zane G. Owner/Inspector Construction Used the software for: 1-2 years ### "Home Hub Zone" August 31, 2018 5.0 I really like the software. Reports are easy for customers to read and understand. The best part is how easy I can customize almost every aspect of the report. Pros I love that I can customize the order of my inspection, ON SITE! I can go by system or room. I can easily add or delete rooms or systems on site as well. Their customer service is second to NONE! Cons I have had a few bugs with syncing my inspections, but they are getting worked out. Review Source WO William O. Owner Real Estate Used the software for: 6-12 months ### "Smart design that keeps getting better. Amazing customer support!" December 23, 2017 5.0 Quick completion of reports Clear, concise reports Pros Designed around the room-by-room concept Syncs between the mobile device and the desktop app effortlessly Fill-as-you-type give quick access to previous narratives Draws useful data from the MLS to create inspections, needs no template Works with Texas format Fully integrates with mobile device camera and voice recognition Cons Pre-loaded narratives leave much to be desired. Be prepared to create your own and dump the existing ones. Editing narratives is awkward, but doable Review Source MB Mario B. Home Inspector Real Estate Used the software for: 2+ years ### "Great software " August 30, 2018 5.0 How to breakdown systems and rooms to make inspections go alot smoother and not miss anything. Pros Ease of use, and very detailed with breakdown of rooms and systems Cons Nothing. I love everything about Home Hubzone Review Source jE jason E. C.E.O Real Estate Used the software for: 1-2 years ### "The best Home Inspection Software" December 29, 2016 5.0 I have Done 300 inspections using Homehub Zone and Finding it to be easy and Fast To use. I have used other Software and took 3 to 4 hrs in report writing and with HomeHub Zone now iI am at 2 hrs a report.. Thank you for making it easy.. Our inspectors Love it and our Clients as well Pros Fast and Easy To use Cons Slow on Past Reporting look up on the Tablet Review Source TJ Tyler J. Owner Consumer Services Used the software for: 1-2 years ### "Great Software" August 30, 2018 5.0 Pros The best feature to me is that it constantly syncs. When I am using the software on my phone, tablet and computer, I am seeing the updates immediately on each platform. Cons MLS never works. When first started with the software it worked everytime. Now it never does. Review Source Response from HomeHubZone September 5, 2018 Tyler, we apologize about the current state of the MLS integration. We are replacing our prior MLS provider which started to fail us about 2 months ago. We have contracted with another provider and are working to integrate that now. We look forward to re-introduce this feature very soon. CW Chienping W. owner Real Estate Used the software for: 1-2 years ### "Very good tool" August 31, 2018 5.0 i love it!!! Pros customer service very fast respond time. Cons can not change address on the app. have to use it on the website. Review Source RP Ross P. Used the software for: ### "The search is over..." April 6, 2017 5.0 It has felt like I have been seeking the pot of gold at the end of a rainbow looking for a home inspection reporting software system that is easy to use and produces a great report. HomeHubZone is that pot of gold. I am a tough critic and have tried the majority of the commercial software on the market over the past 17 years. The HomeHubZone tablet and web-based software is the only one that has allowed me to be done with the report about four times faster than other platforms, allowing me to perform more inspections and grow my business without killing my personal time. It will only get faster as I build out the library to suit my geographic region and personal preferences. The automatic synchronization across devices and platforms allows for a simple, hassle free user experience, allowing me to focus on the inspection and report, rather than technical issues. Review Source DH David H. Owner Real Estate Used the software for: 1-2 years ### "Easy to use" September 4, 2018 4.0 HomeHubZone let’s me get most of the report done on-site. Pros The training course made it easy to get started using the software, and the ability to use it on a phone is also great. Cons Sometimes the integration with MLS is lacking. Review Source BH Bryan H. Inspector/ owner Construction Used the software for: I used a free trial ### "The best customer service/support " October 25, 2018 5.0 I had an issue with my I pad, the problem was one that was simple for them to talk me through. Their support team is fantastic, they were easy to contact and they followed through. I very highly recommend! Pros Easy to use, can be customized for my preferences. And the reports are the best, short and simple. Cons None, I have found it very user friendly. Review Source AC Andrew C. Home Inspector Real Estate Used the software for: 6-12 months ### "Home Hub Review " August 30, 2018 4.0 It works, just have to get the hang of it. Pros You don’t have to be online to use it... Cons All the settings that need to be set up. Significance etc. The system needs to be more Streamlined.. Review Source Amanda K. Home Inspector Real Estate Used the software for: 2+ years ### "The Program that Skyrocketed My Business" September 18, 2019 5.0 As a home inspector, I need something that works well in the office and out in the field, which is how I use this program. Home Hub Zone has saved me hours of time with it's streamlined reporting software that is constantly syncing. One of the things my clients love is that I can go through all of the issues I find easily at the end of an inspection and show them photos right on my phone. It's a great way to recap and end the appointment. Pros The price is what initially attracted me to this product as I was just starting out doing home inspections. It's still the main reason I keep the software today: It's hands down the best low-cost option out there for home inspectors. I also love the ease of use. I have my reports set up in a template form, which didn't take that long to do. Every time I'm ready to do an inspection, I simply plug in the information and get started. It's so easy to use both on the computer and on my smartphone, which seamlessly sync via cloud. I have gotten so many compliments from my clients about how great the inspection report looks when I send it as well. The reports are beautifully designed and aesthetically pleasing. Cons The only thing I wish I could change about this basic version of the software is I wish I were able to have a variety of templates I could choose from. I occasionally do commercial inspections, which tend to be a lot different than residential. I would love to be able to have a pre-set inspection for those. Currently I just get around this by changing a lot of the descriptions and items to reflect a commercial property. Reason for choosing HomeHubZone I chose HomeHubZone because the pricing fit my budget and it was a beautiful design. Review Source SE Scott E. Owner, Certified Professional Inspector Real Estate Used the software for: 2+ years ### "Long time software user" August 30, 2018 4.0 I still think it is the best software out there at the best price. I haven't seen any updates in a while though, I would love to see the software updated more frequently. Also I would love to see the software evolve to be able to do more than just residential homes as I do a lot of commercial, mold and wood destroying insect inspections and it would be nice to have one platform for everything. Pros I love the pricing model. I also love the way the software is setup in the room by room system, the way this shows on the report is awesome. I also like how the appliances and mechanicals pull the date from the serial numbers automatically. Cons The only time consuming thing is going through and checking every single item in every single category in every single room, the larger the property the more time consuming this is. Maybe there can be a "check all" button for each room or something that can be integrated into the software. I would love to see a way to automatically caption a picture to a room, say for example if I have the same defect in multiple rooms the pictures show under the defect and then I have to caption them as "Living room" or "Bathroom" so the client knows which room the picture references. Here lately the problems that I have been experiencing have been problems with syncing the report to the server, even after completing the steps to resync, I have had to complete the steps multiple times to finally get everything to sync over. The other thing I have had happen twice is the recallchek information does not get sent over, and I don't know that RWS does not get the information until multiple reports ave not been sent over and then I start getting a bunch of recallchek emails all at once. Also if there is a way to disable the internal recallchek system and just have the info sent to RWS's system that would be great. The appliances/mechanicals do not always find the date information and therefore I have to spend extra time looking up the dates. If there was a way we could take a picture and have the software pull the serials from it would be awesome and a huge time saver. Review Source YN Yuriy N. owner Real Estate Used the software for: 1-2 years ### "Good looks with a bag of issues" September 7, 2018 4.0 I have been using it for about 6 months to produce all of my reports. If I have one report per day - I can deal with the issues that I'm not happy about the way program is designed. But when I have 2-3 reports to finish in one evening - this program is not helping - editing takes way to long! Overall experience is positive, but not overly optimistic about the use of this program in the future. Pros Final report looks clean, easy to navigate, contemporary design. Program is simple enough to start cranking out decent reports without spending much time setting it up; library of concerns, recommendations and disclaimers is broad and sufficient for small and not too complicated houses. Cons Editing! Photo editing NOT available! There is no option for changing concern once it has been assigned to a photo; it can be modified, but not changed to a different one readily available in the library. For instance, if I marked a photo as "No deficiencies noted" and later changed my mind and wanted to use a different pre-set concern, I can't detach the initial comment and attach a new one. NO, I need to delete the picture with comment, then find it in my photo folder and insert into HHZ, and only then attach new concern. Review Source Response from HomeHubZone September 11, 2018 Yiruy, thank you for your review. I think we can help you. If you contact support, we can guide you as to how to re-assign a photo to a different concern. Thanks for being a great user and we look forward to helping you be even more efficient. VR Verified Reviewer Home Inspector Real Estate Used the software for: 1-2 years ### "Great Value" August 30, 2018 5.0 Overall I feel like this is a great app and the software is great too. I have been more than impressed with the customer service I've received if I ever report an issue. It's a great value for the price. Pros I like that I can keep my overhead costs low by using this software. I like that it works seamlessly between my smart phone and computer. I also like that I can add links to sites with more information. I also like the feature that allows me to flip through the issues right on my smart phone to show my client everything I noted without missing anything. Cons Sometimes the app feels clunky and difficult to navigate when I need to switch to a different room or a different system. I don't like that there's not a spot to add general room photos on the report. I also don't care for how the report is laid out, and I would like to see more options on organizing the information. Review Source Response from HomeHubZone September 5, 2018 Thanks for the great review. Please feel free to contact support to learn how to include general room photos in the report as you desire. You can contact us at 773.701.5590 or email at support@homehubzone.com Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.