--- title: "BroadVoice Cloud PBX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BroadVoice Cloud PBX Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/146949/Cloud-PBX/" page_type: "product" language: "en" --- # BroadVoice Cloud PBX Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BroadVoice Cloud PBX ## What is BroadVoice Cloud PBX? Leading cloud-based business communications platform. Unify your business phone, video conferencing, and texting under a single phone number. Stay connected with clients, coworkers, and vendors anywhere you are with Broadvoice’s easy-to-use platform, over a high-quality and reliable network. Additional features include auto-attendant, mobile app, and visual voicemail. Get the best customer service at an affordable cost. Scale your business with Broadvoice. ## What is BroadVoice Cloud PBX used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 87% Neutral 0% Negative 13% Starting price $10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BroadVoice Cloud PBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://Broadvoice.com&name=BroadVoice Cloud PBX) ## BroadVoice Cloud PBX Overview Updated August 2026 AI summary BroadVoice Cloud PBX delivers a cloud-based business phone system for small and midsize organizations needing reliable telephony, VoIP, and unified communications. It features call routing, monitoring, recording, IVR, conferencing, and SMS, with advanced options like real-time analytics, chat, video conferencing, and multi-channel support. Deployment is flexible across web, desktop, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BroadVoice Cloud PBX 4.4 (30) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $10 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (30) Ease Of Use 4.6 (698) Value For Money 4.1 (20) Value For Money 4.2 (678) Customer Service 4.3 (29) Customer Service 4.6 (648) ## BroadVoice Cloud PBX alternatives Highest Rated [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (508)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146949/Cloud-PBX/alternatives/) ## FAQs about BroadVoice Cloud PBX Overview ### Which roles and teams benefit most from BroadVoice Cloud PBX? BroadVoice Cloud PBX is most used by office managers, operations leaders, business owners, and administrative teams that handle high call volume and daily coordination. IT directors and technical administrators use it to manage phone system setup and reliability, while legal, HR, and client-facing staff depend on it for responsive communication and streamlined call routing. Answer based on 29 reviews Overview ### What company size and specific industries is BroadVoice Cloud PBX built for? BroadVoice Cloud PBX is designed for small, medium, and enterprise businesses across industries. It fits organizations that need a cloud-based phone system for business communication, with no specific sector listed in the vendor description. Features and Usability ### What are the key features of BroadVoice Cloud PBX? BroadVoice Cloud PBX offers VoIP, PBX, SIP trunking, and virtual extensions for cloud phone system management. Core calling features include automated attendant, IVR, call routing, call queues, call recording, voicemail transcription, and ring groups. It also includes audio/video conferencing, SMS messaging, real-time reporting, and role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? BroadVoice Cloud PBX starts at $10 per user/month for the Metered plan, with Standard at $18 and Pro at $23. A free trial is available. Metered includes domestic calls at $.029/min and SMS at $.01/message; Standard and Pro add unlimited calling, while Pro adds recording, video, and integrations. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does BroadVoice Cloud PBX integrate with? BroadVoice Cloud PBX integrates with Microsoft Outlook, Microsoft Teams, and Salesforce Platform. These connections cover email, collaboration, and CRM workflows, giving the phone system compatibility with widely used business tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does BroadVoice Cloud PBX offer? BroadVoice Cloud PBX provides in-person training, live online sessions, webinars, documentation, and videos. These formats give teams options for guided instruction, group learning, written reference materials, and self-paced video guidance when getting started with the system. Getting Started and Support ### What customer support options does BroadVoice Cloud PBX offer, and how do users rate the experience? BroadVoice Cloud PBX offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and easy to reach by phone, with issues sometimes resolved in one call. Some reviewers, however, report inconsistent expertise and occasional rude interactions when problems arise. Answer based on 11 reviews ## Features AI summary Based on 2,206 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) BroadVoice Cloud PBX supports all three of the features reviewers consider most important: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses maintain reliable calling, direct conversations to the right teams faster, and oversee call activity for quality and performance, allowing teams to improve customer communication and day-to-day call handling. VoIP Connection 4.6 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.3 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 4.3 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Conferencing 5.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Facilitate virtual conferences that connect multiple people remotely BroadVoice Cloud PBX 76 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio/Video Conferencing: Audio/Video Conferencing - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Call Centers: Designed for call centers - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.3 (21) 4.3 Based on 21 reviews ## Pricing Value for money 4.1 (20) Free Trial [View pricing plan details](https://www.capterra.com/p/146949/Cloud-PBX/pricing/) Metered $10.00 Per User,Per Month It includes: - Call Forwarding - Call Park - Domestic $.029/Min - Find Me/Follow Me - Hot Desking - Mobile App - SMS $.01/Message - Voicemail-to-Email Notification - Web Portal Standard $18.00 Per User,Per Month It includes: - Call Forwarding - Call Park - Communicator - Domestic $.029/Min - Find Me/Follow Me - Hot Desking - Local DID - Mobile App - No-Cost SMS - SMS $.01/Message - Unlimited Calling - Voicemail-to-Email Notification - Web Portal Pro $23.00 Per User,Per Month It includes: - Call Catch - Call Forwarding - Call Park - Call Recording - Communicator - Communicator + Video - Domestic $.029/Min - Find Me/Follow Me - Global Extension - Hot Desking - Integrations - Local DID - Mobile App - No-Cost SMS - One Number - SMS $.01/Message - Unlimited Calling - Virtual Fax - Voicemail-to-Email Notification - Web Portal Value for money 4.1 (20) 4.1 Based on 20 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (29) 4.3 Based on 29 reviews ## User reviews Overall rating 4.4 Based on 30 reviews Filter by rating 5(22) 4(4) 3(0) 2(3) 1(1) Mentioned topic Sorted by most recent RL Ryan L. Business Owner Information Technology and Services ### "Avoid Broadvoice if you're a small solo business." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 23, 2025 Things started out great years ago. Pricing was decent, call quality was good. Now my account price almost doubled and I had to negotiate a smaller package with support. Then my call quality started to fail. Currently I can't receive calls at all. Support is extremely slow and in many cases they seem to be ignoring my support tickets. I'm ready to port my number out and leave. This is a horrible phone service. Pros Initial pricing seemed decent compared to competition. Call quality was decent. Cons Mobile apps are extremely buggy. Support can go days to a week without responding which is horrible when your business depends on a non working voip line. I assume larger volume customers are getting priority service while small businesses like myself get ignored. Account fees increased over the years. Account contract keeps getting auto renewed which is actually illegal here in Wisconsin. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [3CX](https://www.capterra.com/p/158704/3CX/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reasons for choosing BroadVoice Cloud PBX Pricing was better with Broadvoice. This is no longer true. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2025 Ryan, We sincerely apologize for the challenges you’ve experienced. We take feedback like yours very seriously, as our business is built on delivering a strong customer experience, and it’s clear that we fell short of those expectations in your case. We understand how critical our services are for your business, and we regret any frustration caused by the issues you've encountered. Your experience is not reflective of the level of service we strive to provide, and we’d love the opportunity to make things right. Please reach out to us so we can discuss your concerns directly and work toward a resolution. Our team is committed to addressing any issues and earning back your trust. We appreciate your time and your business, and we hope to have the chance to turn this around for you. Thanks, George Mitsopoulos Chief Operating Officer We have sent you a direct message with our contact information. MS Mark S. Senior Partner Financial Services ### "Great Offering for Cloud PBX" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2021 Outstanding customer service and design. Pros Simple to use, deploy and manage. Has served us well for many years. Cons What I wanted improved seemed to be addressed in B-Hive. We migrated to that offering now. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reasons for choosing BroadVoice Cloud PBX Better pricing and ease of migration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Donald L. IT & VI Director Medical Practice ### "Admin & IT Broadvoice review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2021 The system works seamlessly, the company is quick to answer questions, perform walk-throughs and make sure if there is an issue it is resolved. I can not stand "I will get back to you" support like most services today where you have to submit a ticket and wait. BV responds immediately on the phone with a knowledgeable support person. Pros Customer Support, Functionality & issues are resolved usually with a single phone call. There was even a feature i didnot like that was changed. Cons The problem has been resolved there was a period of time where the system would go down. that has not happened in nearly a year. Reasons for choosing BroadVoice Cloud PBX Answered above. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Josh L. Account Manager Telecommunications ### "Broadvoice webinar review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2021 It has been very positive and my customers love the b-hive platform. Pros The customer service and the ease of use. Cons Just learning how to navigate the portal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Samara H. HR & Business Coordinator Staffing and Recruiting ### "Broadvoice upgrade " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2021 Our new office is not configured with our own internet provider, we cannot run an ethernet cord, we use the building wifi. The phones will work with an adapter to be wifi only, have not completed that part of the installation. BHive has solved our issues of being able to use office phones rather than our personal phones to make outbound and inbound calls. The Broadvoice team took the time to hear us out on what we needed and were able to make improvements to what we were asking them to do. Pros We are using B-hive to be able to answer our office phones from anywhere, mobile and desktop friendly. Our desktop phones are easy to use but we need to better improve our external microphones and speaker system. The Broadvoice team made the setup so easy and smooth. They have good communication between departments resulting in a smoother implementation. The transition between platforms was not instant, it did take a couple of weeks but it worked out in time for our company. Cons The app works best on the desktop version, I was trying to configure it on a laptop but was unable to get the microphone to work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. King J. VP, Corporate Administration & Marketing Hospitality ### "Great Product supported by an even greater team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2021 Pros This software provides the highest quality, with dependable and trusted service. The feature and benefits are easy to use and the value for price paid is phenomenal. We were able to double the number of phones for the same prices as what we were paying another provider. Cons The product was so easy to set up and use and the training provided was great. Can't find anything that I do not like about this software. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Price. I needed more phones and BroadVoice was able to double my phones for the same price as what I was paying Vonage. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing BroadVoice Cloud PBX Better price value. Since using Broadvoice, the service, support, and product are all great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kate S. Manager Health, Wellness and Fitness ### "Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2021 It has been amazing, customer service and call logs are incredible. They have all been so kind and so helpful! Pros It is so easy to use and set up! The service was so easy to get started with Cons There is nothing I would add! It is just what we need! Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Difficult to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jessica N. Legal Assistant Legal Services ### "Broadvoice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 28, 2021 Pros Customer service is great. I always speak with friendly and helpful people every time we need help, especially \[SENSITIVE CONTENT HIDDEN\] who is always prompt with us. Cons I wish fax numbers could be saved so I don't have to type it out every time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jennifer B. Operations Manager Law Practice ### "Broadvoice Cloud is a perfect fit for our business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2021 Love the updates and communication from Broadvoice regarding the services. We are very happy with our decision to move to Broadvoice. Pros Switching over to a cloud based system was scary. Broadvoice made it simple and we will never go back! Customer service is great if we ever have questions or need changes made to our system. Cons The only issue I have with the phone app is not being able to have a clear connection to callers. This only happens when my cell service is not good, has nothing to do with Broadvoice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tam R. Administrator/Paralegal Legal Services ### "Customer Service on Implementation Horrific" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 23, 2021 See above. Pros I think the software itself is decent (B-Hive). Cons We were told if we upgraded to B-Hive it would be a seamless transition and most things would be the same. That is NOT true in any capacity. The transition was a nightmare. The team we were assigned were all but unresponsive and clueless their customer lives in the midwest (not CA -- shocker, right?). We would contact them because we were unable to put our calls on park. We would not receive a response until 7:30p our time and, despite specific instructions to contact my cell, they would call the office and leave a message. Not once but it was the standard rather than the exception. Our phones are still not set up as we requested BUT - all the phones in the incoming call group are ringing, our interoffice calls are ringing and we can park our calls. I guess we will have to call that a success :( Reasons for choosing BroadVoice Cloud PBX The partners made me use B-hive since we had already been using the legacy version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/146949/Cloud-PBX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.