# BroadVoice Cloud PBX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BroadVoice Cloud PBX Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/146949/Cloud-PBX --- # BroadVoice Cloud PBX Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BroadVoice Cloud PBX ## What is BroadVoice Cloud PBX? Leading cloud-based business communications platform. Unify your business phone, video conferencing, and texting under a single phone number. Stay connected with clients, coworkers, and vendors anywhere you are with Broadvoice’s easy-to-use platform, over a high-quality and reliable network. Additional features include auto-attendant, mobile app, and visual voicemail. Get the best customer service at an affordable cost. Scale your business with Broadvoice. ## What is BroadVoice Cloud PBX used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 87% Neutral 0% Negative 13% Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BroadVoice Cloud PBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://Broadvoice.com&name=BroadVoice Cloud PBX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BroadVoice Cloud PBX 4.4 (30) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $10 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (30) Ease Of Use 4.6 (698) Value For Money 4.1 (20) Value For Money 4.2 (678) Customer Service 4.3 (29) Customer Service 4.6 (648) ## BroadVoice Cloud PBX alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/146949/Cloud-PBX/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.3 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria VoIP Connection 4.6 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Center Management 4.3 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Conferencing 5.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Facilitate virtual conferences that connect multiple people remotely Mobile Access 5.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Call Logging 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details BroadVoice Cloud PBX 79 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audio/Video Conferencing A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Add customized logos and colors to align with company branding Alter the layout and content of reports Access names, contact information, and roles of employees in a centralized repository Assign working shifts or tasks to employees based on their availability Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Designed for call centers Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Predict labor requirements based on past and present data/trends Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Process and analyze human language in text or audio form Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Record and playback video calls Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.3 (21) 4.3 Based on 21 reviews ## Pricing Value for money 4.1 (20) Free Trial [View pricing plan details](https://www.capterra.com/p/146949/Cloud-PBX/pricing/) Metered $10.00 Per User,Per Month It includes: - Call Forwarding - Call Park - Domestic $.029/Min - Find Me/Follow Me - Hot Desking - Mobile App - SMS $.01/Message - Voicemail-to-Email Notification - Web Portal Standard $18.00 Per User,Per Month It includes: - Call Forwarding - Call Park - Communicator - Domestic $.029/Min - Find Me/Follow Me - Hot Desking - Local DID - Mobile App - No-Cost SMS - SMS $.01/Message - Unlimited Calling - Voicemail-to-Email Notification - Web Portal Pro $23.00 Per User,Per Month It includes: - Call Catch - Call Forwarding - Call Park - Call Recording - Communicator - Communicator + Video - Domestic $.029/Min - Find Me/Follow Me - Global Extension - Hot Desking - Integrations - Local DID - Mobile App - No-Cost SMS - One Number - SMS $.01/Message - Unlimited Calling - Virtual Fax - Voicemail-to-Email Notification - Web Portal Value for money 4.1 (20) 4.1 Based on 20 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (29) 4.3 Based on 29 reviews ## User reviews Overall rating 4.4 Based on 30 reviews Filter by rating 5(22) 4(4) 3(0) 2(3) 1(1) Mentioned topic Sorted by most recent RL Ryan L. Business Owner Information Technology and Services ### "Avoid Broadvoice if you're a small solo business." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 23, 2025 Things started out great years ago. Pricing was decent, call quality was good. Now my account price almost doubled and I had to negotiate a smaller package with support. Then my call quality started to fail. Currently I can't receive calls at all. Support is extremely slow and in many cases they seem to be ignoring my support tickets. I'm ready to port my number out and leave. This is a horrible phone service. Pros Initial pricing seemed decent compared to competition. Call quality was decent. Cons Mobile apps are extremely buggy. Support can go days to a week without responding which is horrible when your business depends on a non working voip line. I assume larger volume customers are getting priority service while small businesses like myself get ignored. Account fees increased over the years. Account contract keeps getting auto renewed which is actually illegal here in Wisconsin. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [3CX](https://www.capterra.com/p/158704/3CX/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reasons for choosing BroadVoice Cloud PBX Pricing was better with Broadvoice. This is no longer true. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2025 Ryan, We sincerely apologize for the challenges you’ve experienced. We take feedback like yours very seriously, as our business is built on delivering a strong customer experience, and it’s clear that we fell short of those expectations in your case. We understand how critical our services are for your business, and we regret any frustration caused by the issues you've encountered. Your experience is not reflective of the level of service we strive to provide, and we’d love the opportunity to make things right. Please reach out to us so we can discuss your concerns directly and work toward a resolution. Our team is committed to addressing any issues and earning back your trust. We appreciate your time and your business, and we hope to have the chance to turn this around for you. Thanks, George Mitsopoulos Chief Operating Officer We have sent you a direct message with our contact information. MS Mark S. Senior Partner Financial Services ### "Great Offering for Cloud PBX" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2021 Outstanding customer service and design. Pros Simple to use, deploy and manage. Has served us well for many years. Cons What I wanted improved seemed to be addressed in B-Hive. We migrated to that offering now. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reasons for choosing BroadVoice Cloud PBX Better pricing and ease of migration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Donald L. IT & VI Director Medical Practice ### "Admin & IT Broadvoice review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2021 The system works seamlessly, the company is quick to answer questions, perform walk-throughs and make sure if there is an issue it is resolved. I can not stand "I will get back to you" support like most services today where you have to submit a ticket and wait. BV responds immediately on the phone with a knowledgeable support person. Pros Customer Support, Functionality & issues are resolved usually with a single phone call. There was even a feature i didnot like that was changed. Cons The problem has been resolved there was a period of time where the system would go down. that has not happened in nearly a year. Reasons for choosing BroadVoice Cloud PBX Answered above. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Josh L. Account Manager Telecommunications ### "Broadvoice webinar review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2021 It has been very positive and my customers love the b-hive platform. Pros The customer service and the ease of use. Cons Just learning how to navigate the portal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Samara H. HR & Business Coordinator Staffing and Recruiting ### "Broadvoice upgrade " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2021 Our new office is not configured with our own internet provider, we cannot run an ethernet cord, we use the building wifi. The phones will work with an adapter to be wifi only, have not completed that part of the installation. BHive has solved our issues of being able to use office phones rather than our personal phones to make outbound and inbound calls. The Broadvoice team took the time to hear us out on what we needed and were able to make improvements to what we were asking them to do. Pros We are using B-hive to be able to answer our office phones from anywhere, mobile and desktop friendly. Our desktop phones are easy to use but we need to better improve our external microphones and speaker system. The Broadvoice team made the setup so easy and smooth. They have good communication between departments resulting in a smoother implementation. The transition between platforms was not instant, it did take a couple of weeks but it worked out in time for our company. Cons The app works best on the desktop version, I was trying to configure it on a laptop but was unable to get the microphone to work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. King J. VP, Corporate Administration & Marketing Hospitality ### "Great Product supported by an even greater team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2021 Pros This software provides the highest quality, with dependable and trusted service. The feature and benefits are easy to use and the value for price paid is phenomenal. We were able to double the number of phones for the same prices as what we were paying another provider. Cons The product was so easy to set up and use and the training provided was great. Can't find anything that I do not like about this software. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Price. I needed more phones and BroadVoice was able to double my phones for the same price as what I was paying Vonage. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing BroadVoice Cloud PBX Better price value. Since using Broadvoice, the service, support, and product are all great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kate S. Manager Health, Wellness and Fitness ### "Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2021 It has been amazing, customer service and call logs are incredible. They have all been so kind and so helpful! Pros It is so easy to use and set up! The service was so easy to get started with Cons There is nothing I would add! It is just what we need! Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Difficult to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jessica N. Legal Assistant Legal Services ### "Broadvoice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 28, 2021 Pros Customer service is great. I always speak with friendly and helpful people every time we need help, especially \[SENSITIVE CONTENT HIDDEN\] who is always prompt with us. Cons I wish fax numbers could be saved so I don't have to type it out every time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jennifer B. Operations Manager Law Practice ### "Broadvoice Cloud is a perfect fit for our business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2021 Love the updates and communication from Broadvoice regarding the services. We are very happy with our decision to move to Broadvoice. Pros Switching over to a cloud based system was scary. Broadvoice made it simple and we will never go back! Customer service is great if we ever have questions or need changes made to our system. Cons The only issue I have with the phone app is not being able to have a clear connection to callers. This only happens when my cell service is not good, has nothing to do with Broadvoice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tam R. Administrator/Paralegal Legal Services ### "Customer Service on Implementation Horrific" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 23, 2021 See above. Pros I think the software itself is decent (B-Hive). Cons We were told if we upgraded to B-Hive it would be a seamless transition and most things would be the same. That is NOT true in any capacity. The transition was a nightmare. The team we were assigned were all but unresponsive and clueless their customer lives in the midwest (not CA -- shocker, right?). We would contact them because we were unable to put our calls on park. We would not receive a response until 7:30p our time and, despite specific instructions to contact my cell, they would call the office and leave a message. Not once but it was the standard rather than the exception. Our phones are still not set up as we requested BUT - all the phones in the incoming call group are ringing, our interoffice calls are ringing and we can park our calls. I guess we will have to call that a success :( Reasons for choosing BroadVoice Cloud PBX The partners made me use B-hive since we had already been using the legacy version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/146949/Cloud-PBX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)