Who Uses This Software?

Small-Medium-Enterprise Business


Average Ratings

14 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Broadvoice
  • Broadvoice.com
  • Founded 2005
  • United States

About Broadvoice

Broadvoice lets you communicate anywhere in the world. With our platform, there is no costly hardware and no need for multiple phone providers just cost-saving, cutting-edge cloud phone technology. Customizable, flexible, scalable, intuitive. These are more than just buzz words for us. Everything you need is conveniently stored in the cloud and securely routed by our data network so your employees can connect and collaborate seamlessly, anytime, anywhere, on any device.


Broadvoice Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing

Vendor has not completed this information.

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Broadvoice Reviews Recently Reviewed!


Far and away, the best option for phone service

Nov 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The long and short of it is that we have a small business and were paying over $400/mo for six landlines through a traditional phone company. We tried VOIP (to save around $200/mo), and had a nightmarish experience with another company. We were ready to go back to the landline company and just pay the extra because it wasn't worth it to us to have spotty service where calls to customers and vendors would be dropped. Reliability was more valuable to us than saving money. I heard an advertisement for Broadvoice on the radio and decided to give them a call. I got paired up with Lauren, who was making a lot of promises that I assumed she wouldn't be able to keep--especially after my initial experience with VOIP, and the fact that her prices were about the same as they were with that other company. She assured me that I would be given time to check it out, and that if I didn't like it, I could return it for a full refund. So, we gave it a shot.

The reality of the whole situation is that I probably owe Lauren and the other members of the Broadvoice team a huge apology, because not only did she keep her promises, but every single expectation I had was absolutely shattered. We can do things with our phone system that we could never do before. We don't drop calls. Ever. The cost is half of what it was with the traditional system, and in the rare event that I need to talk to someone at Broadvoice about tweaking my configuration & service, I have real phone numbers, where I get to talk to real people. I know their names. They are incredibly helpful, and always very friendly.

I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice.

...and just to be clear, I don't work for them, nor do I get paid to say these things. I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is. I deal with a lot of people and a lot of vendors that simply never live up to their word. Broadvoice is the exception to the rule.

Excellent phone system solution

Oct 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The online application is extremely user friendly. Phones always work great. Phones come ready to go!

Cons: Phone changes my settings every night. Other than that, it is great!

Overall: Well, First off, We purchased our own phone system and had it installed for over 6k. Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them.

Broadvoice's customer service is terrible.

Apr 11, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: The product isn't bad but when issues arise their customer service is terrible. They have an app can use on your cell phone that allows you to forward your office phone to your cell phone.

Cons: I least like their customer service. The customer service reps usually have no idea how to fix the product and most times are downright rude.

Easiest setup...Ever

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I needed a SIP Trunk with some numbers ported from another carrier that's in a very rural area. Broadvoice was able to get these numbers ported when no one else seemingly could.

The process from initial call to implementation was super smooth and very easy. Communication was perfect throughout, and I had no issues getting any questions answered in a timely manner.

Lauren was great from the start - with no pressure - just answers. And using DocuSign for all contracts? EASY PEASY. I wish all vendors would follow suit.

From start to finish, getting a new SIP Trunk with numbers ported took only two weeks.

Server@Work will be doing business with Broadvoice again!

Customer Service has been refreshing

Feb 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: My faith in customer service in the 21st century is starting to get restored by what I've experienced / observed from Lauren Piper and the Technical Crew at Broadvoice. Lauren is very responsive, proactive and a pleasure to work with. For example, I asked a question today, she answered, and like many people who run SMB's, I didn't have time to respond right away, and Lauren proactively sent me a DocuSign with the solution that met my needs. Three clicks and I was done. The two guest phones and one purchased phone to be mirrored will arrive in a few days at the right locations, a tech will call me upon arrival, and off we go. Pretty nice.

I just hope what will inevitably be a growing customer base does not detract from the attention I've come to enjoy so much! Thank you, Lauren.

Jason

Top Notch Service

Nov 23, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We had been a Vonage customer for over 11+ years & throughout the last 9-10 months we were experiencing several reoccurring problems that they could not resolve. On a referral from another business owner we called Lauren Pieper at Broadvoice.

Lauren was extremely helpful & very professional. She responded to our every need & in the end we were able to save money while receiving new phones as well as having a phone system that works perfectly! The tech support team has been nothing short of outstanding & we cannot recommend this company enough. If you are looking for a higher quality service with an easier-to-use system all at a lower price than what you are currently paying - Make the call & switch now, you'll be glad you did.

Very knowledgable and responsive

Nov 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our church had a protracted evaluation of VoIP telephony solutions and selection. Broad voice was very patient throughout the process, and they had the same people involved from start to finish. Other vendors had some churn in their sales and engineering organizations. One of the critical influencers is that we were able to work with an engineer more knowledgeable of the system that was able to advise us for and against certain configurations.

Pros:

* Pricing and packages that aligned with our usage patterns

* Expert resources

* Excellent post-sale customer support

Cons:

* Still not perfect pricing and packages to match a church with high-use and no-use handsets

* On-site edge router semi-required

Installation made easy and fault finding made easy! Excellent Product!

Nov 23, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our Company has used this product since August 2015. Initially we had a 'breaking-in' phase for only a few days after installation and experienced a smooth installation without any hiccups whatsoever! Our salesperson was superb and held my hand all the way. I had to telephone support perhaps only a few times and their knowledge and expertise is beyond excellent. My colleagues and I are more than happy with this product as well as the Broadvoice staff. I would highly recommend the Broadvoice Cloud PBX

Shouldn't have waited so long to switch!

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We move our church's ATT phone service to Broadvoice and it has been a WONDERFUL and economical experience. The quality of the service is exceptional, the support from the sales team, the installation and the technical support teams are also exemplary. We cut our telephone bill by over 70% and INCREASED the features! We highly recommend to any non-profit organization. Resources previously used for telephony can now be used to support our community!

I caanot think of a way the system could make me happier.

Jan 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I love calling customer service and speaking to an intelligent, courteous and English speaking person. We have a tax office and changed phone service in the middle of a hectic day during income tax season and it was done completely seamlessly. Any way we have wanted to do things, the system allows, In fact the system allows for things that we never knew existed in any system we could easily afford.

It is nice to have a dependable and easy to use system.

Super Friendly to Use!!

Jun 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am one of the least tech savvy people when it comes to technology. But with the help of Lauren and the technical staff I was able to get our phones pre-programmed prior to the full transition of switching to Broadvoice. Unlike other companies, you get to speak to a real person when calling customer service and your account representative is so incredibly nice and helpful! Truly more than happy with using Broadvoice!!

Vendor Response

by Broadvoice on June 01, 2016

Thanks! Looks good!

One of the best experiences I have had with a company

Jun 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: They know their business and will do anything they can to help you through the process and after. Whether it is setting up new phones, or settings on the phones themselves, one call (with almost 0 wait time) will have you up and running. I also cannot say enough about the initial contact person, Lauren. She walked us through the process and was very quick responding to questions. Absolutely fabulous company to work with.

Awesome Across the Board

Feb 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This is a fantastic product, totally affordable especially for international calls and the customer service is A+. It's a relatively small company where you can actually speak to the people that get things done and they know you by name. I wish them all the success in the world as long as I can still get a great product and great service at a great price. I couldn't be happier.

Cloud based PBX

Jun 12, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Customer support was great and theyu assisted me when tremendously when setting this software up. Pros include call routing and call blocking. There is a mobile app as well as desktop version

Cons: The calls are not recorded on the cloud. There is no SMS support. There are not many other programs that you can integrate with this software.