# BroadVoice Cloud PBX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BroadVoice Cloud PBX the right Telephony solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146949/Cloud-PBX/reviews --- BroadVoice Cloud PBX 4.4 (30) [View alternatives](https://www.capterra.com/p/146949/Cloud-PBX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BroadVoice Cloud PBX Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews JB Jennifer B Operations ManagerLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Customer service is great if we ever have questions or need changes made to our system.“ June 28, 2021 KS Kate S ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “It has been amazing, customer service and call logs are incredible.“ June 28, 2021 CB Chris B ConsultantTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years. “It's easy for the customer and it's easy for the administrator and/or I.T. person to navigate through and use. “ June 22, 2021 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use King J. VP, Corporate Administration & Marketing Hospitality Used the software for: Less than 6 months ### "Great Product supported by an even greater team" June 29, 2021 5.0 Pros This software provides the highest quality, with dependable and trusted service. The feature and benefits are easy to use and the value for price paid is phenomenal. We were able to double the number of phones for the same prices as what we were paying another provider. Cons The product was so easy to set up and use and the training provided was great. Can't find anything that I do not like about this software. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing BroadVoice Cloud PBX Better price value. Since using Broadvoice, the service, support, and product are all great. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Price. I needed more phones and BroadVoice was able to double my phones for the same price as what I was paying Vonage. Review Source CB Chris B. Consultant Telecommunications Used the software for: 2+ years ### "Broadvoice should be an option you look at!" June 22, 2021 5.0 I love Broadvoice's Cloud PBX from top to bottom. A solid product and very highly recommend it. Pros Broadvoice Bhive / Cloud PBX is a great, easy to use UC software application. It's easy for the customer and it's easy for the administrator and/or I.T. person to navigate through and use. With all of the major features needed in a UCaaS platform, Broadvoice combines great functionality, and use on cell phones desktop, laptop and ipad. Cons Interface could be designed a little better, more eye appeal, but overall it works great and no issues. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing BroadVoice Cloud PBX Pricing and ease of working with the company were considerations. Broadvoice won in both areas. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Wanted to give Broadvoice a try and very glad I did. Huge upgrade. Review Source RL Ryan L. Business Owner Information Technology and Services Used the software for: 2+ years ### "Avoid Broadvoice if you're a small solo business." February 23, 2025 1.0 Things started out great years ago. Pricing was decent, call quality was good. Now my account price almost doubled and I had to negotiate a smaller package with support. Then my call quality started to fail. Currently I can't receive calls at all. Support is extremely slow and in many cases they seem to be ignoring my support tickets. I'm ready to port my number out and leave. This is a horrible phone service. Pros Initial pricing seemed decent compared to competition. Call quality was decent. Cons Mobile apps are extremely buggy. Support can go days to a week without responding which is horrible when your business depends on a non working voip line. I assume larger volume customers are getting priority service while small businesses like myself get ignored. Account fees increased over the years. Account contract keeps getting auto renewed which is actually illegal here in Wisconsin. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[3CX](https://www.capterra.com/p/158704/3CX/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing BroadVoice Cloud PBX Pricing was better with Broadvoice. This is no longer true. Review Source Response from Broadvoice February 27, 2025 Ryan, We sincerely apologize for the challenges you’ve experienced. We take feedback like yours very seriously, as our business is built on delivering a strong customer experience, and it’s clear that we fell short of those expectations in your case. We understand how critical our services are for your business, and we regret any frustration caused by the issues you've encountered. Your experience is not reflective of the level of service we strive to provide, and we’d love the opportunity to make things right. Please reach out to us so we can discuss your concerns directly and work toward a resolution. Our team is committed to addressing any issues and earning back your trust. We appreciate your time and your business, and we hope to have the chance to turn this around for you. Thanks, George Mitsopoulos Chief Operating Officer We have sent you a direct message with our contact information. MS Mark S. Senior Partner Financial Services Used the software for: 2+ years ### "Great Offering for Cloud PBX" July 28, 2021 5.0 Outstanding customer service and design. Pros Simple to use, deploy and manage. Has served us well for many years. Cons What I wanted improved seemed to be addressed in B-Hive. We migrated to that offering now. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing BroadVoice Cloud PBX Better pricing and ease of migration. Review Source DL Donald L. IT & VI Director Medical Practice Used the software for: 2+ years ### "Admin & IT Broadvoice review" July 6, 2021 5.0 The system works seamlessly, the company is quick to answer questions, perform walk-throughs and make sure if there is an issue it is resolved. I can not stand "I will get back to you" support like most services today where you have to submit a ticket and wait. BV responds immediately on the phone with a knowledgeable support person. Pros Customer Support, Functionality & issues are resolved usually with a single phone call. There was even a feature i didnot like that was changed. Cons The problem has been resolved there was a period of time where the system would go down. that has not happened in nearly a year. Reason for choosing BroadVoice Cloud PBX Answered above. Review Source DG Dave G. Chief Engineer / IT Director Broadcast Media Used the software for: 1-2 years ### "Easy and affordable" June 22, 2021 5.0 Pros The fact that we were able to set up 25 phones in less than an hour.. Amazing Cons can't answer.. have not found any downside yet.. Review Source JW Jason W. Office Manager Used the software for: ### "Far and away, the best option for phone service" November 20, 2015 5.0 The long and short of it is that we have a small business and were paying over $400/mo for six landlines through a traditional phone company. We tried VOIP (to save around $200/mo), and had a nightmarish experience with another company. We were ready to go back to the landline company and just pay the extra because it wasn't worth it to us to have spotty service where calls to customers and vendors would be dropped. Reliability was more valuable to us than saving money. I heard an advertisement for Broadvoice on the radio and decided to give them a call. I got paired up with Lauren, who was making a lot of promises that I assumed she wouldn't be able to keep--especially after my initial experience with VOIP, and the fact that her prices were about the same as they were with that other company. She assured me that I would be given time to check it out, and that if I didn't like it, I could return it for a full refund. So, we gave it a shot. The reality of the whole situation is that I probably owe Lauren and the other members of the Broadvoice team a huge apology, because not only did she keep her promises, but every single expectation I had was absolutely shattered. We can do things with our phone system that we could never do before. We don't drop calls. Ever. The cost is half of what it was with the traditional system, and in the rare event that I need to talk to someone at Broadvoice about tweaking my configuration & service, I have real phone numbers, where I get to talk to real people. I know their names. They are incredibly helpful, and always very friendly. I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice. ...and just to be clear, I don't work for them, nor do I get paid to say these things. I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is. I deal with a lot of people and a lot of vendors that simply never live up to their word. Broadvoice is the exception to the rule. Review Source SH Samara H. HR & Business Coordinator Staffing and Recruiting Used the software for: Less than 6 months ### "Broadvoice upgrade " June 30, 2021 5.0 Our new office is not configured with our own internet provider, we cannot run an ethernet cord, we use the building wifi. The phones will work with an adapter to be wifi only, have not completed that part of the installation. BHive has solved our issues of being able to use office phones rather than our personal phones to make outbound and inbound calls. The Broadvoice team took the time to hear us out on what we needed and were able to make improvements to what we were asking them to do. Pros We are using B-hive to be able to answer our office phones from anywhere, mobile and desktop friendly. Our desktop phones are easy to use but we need to better improve our external microphones and speaker system. The Broadvoice team made the setup so easy and smooth. They have good communication between departments resulting in a smoother implementation. The transition between platforms was not instant, it did take a couple of weeks but it worked out in time for our company. Cons The app works best on the desktop version, I was trying to configure it on a laptop but was unable to get the microphone to work. Review Source TR Tam R. Administrator/Paralegal Legal Services Used the software for: Less than 6 months ### "Customer Service on Implementation Horrific" June 23, 2021 2.0 See above. Pros I think the software itself is decent (B-Hive). Cons We were told if we upgraded to B-Hive it would be a seamless transition and most things would be the same. That is NOT true in any capacity. The transition was a nightmare. The team we were assigned were all but unresponsive and clueless their customer lives in the midwest (not CA -- shocker, right?). We would contact them because we were unable to put our calls on park. We would not receive a response until 7:30p our time and, despite specific instructions to contact my cell, they would call the office and leave a message. Not once but it was the standard rather than the exception. Our phones are still not set up as we requested BUT - all the phones in the incoming call group are ringing, our interoffice calls are ringing and we can park our calls. I guess we will have to call that a success :( Reason for choosing BroadVoice Cloud PBX The partners made me use B-hive since we had already been using the legacy version. Review Source MB Melanie B. Office Manager Construction Used the software for: 2+ years ### "Reliable and Cost Saving" May 18, 2021 4.0 We have been using for over 6 years and have had very few problems. It is much more affordable than the landline company we were with and only goes down when the Internet is down. Pros Easy to use, just like a landline phone, and has many interoffice features that are helpful as well such as call forwarding for after hours calls, etc. Cons You can expect issues and outages when your Internet is slow or down. If you have reliable Internet you will have a reliable phone system. Review Source KS Kate S. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best" June 28, 2021 5.0 It has been amazing, customer service and call logs are incredible. They have all been so kind and so helpful! Pros It is so easy to use and set up! The service was so easy to get started with Cons There is nothing I would add! It is just what we need! Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Difficult to use Review Source DK Donald K. Owner Accounting Used the software for: Less than 6 months ### "Be very careful, the support is terrible " January 6, 2021 2.0 I am very busy and do not have the hours required to get everything set up. You are really on your own with this company. It took months to get it close to where I wanted it and I mistakenly went ahead and approved the porting of my numbers. I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention. Pros If it worked as it should it could be very nice, unfortunately it does not. Getting support is a joke! Cons Support and the team that set it up. I made it very easy for them and provided a PowerPoint that was very detailed. It was almost like they never even looked at what I sent them. They do not care bout you after they get your signature on that contract. Reason for choosing BroadVoice Cloud PBX They were very good sales people, led me to believe they could meet me needs. The platform could be nice if it worked as it should. There were also several features that do not work that I was told would. Just a terrible experience. Review Source NS Nicole S. Executive Administrator Computer Software Used the software for: 1-2 years ### "Meets our needs." June 22, 2021 4.0 It is nice that we are able to use it even with everyone working remotely. Pros I like that we can control our phone system from one central online location. Cons The administrative side of it doesn't seem quite intuitive. It takes me awhile to find what I need, I feel the menus could either be clearer or better labeled. Or.... perhaps it is just user error. Reason for choosing BroadVoice Cloud PBX Not sure. A previous IT person chose this product. Review Source JB Jennifer B. Operations Manager Law Practice Used the software for: 1-2 years ### "Broadvoice Cloud is a perfect fit for our business" June 28, 2021 4.0 Love the updates and communication from Broadvoice regarding the services. We are very happy with our decision to move to Broadvoice. Pros Switching over to a cloud based system was scary. Broadvoice made it simple and we will never go back! Customer service is great if we ever have questions or need changes made to our system. Cons The only issue I have with the phone app is not being able to have a clear connection to callers. This only happens when my cell service is not good, has nothing to do with Broadvoice. Review Source JL Josh L. Account Manager Telecommunications Used the software for: 6-12 months ### "Broadvoice webinar review" July 1, 2021 5.0 It has been very positive and my customers love the b-hive platform. Pros The customer service and the ease of use. Cons Just learning how to navigate the portal. Review Source DS Derrick S. Operations Manager Construction Used the software for: 6-12 months ### "Excellent phone system solution" October 13, 2016 5.0 Well, First off, We purchased our own phone system and had it installed for over 6k. Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them. Pros The online application is extremely user friendly. Phones always work great. Phones come ready to go! Cons Phone changes my settings every night. Other than that, it is great! Review Source NK Nick K. Partner Legal Services Used the software for: 6-12 months ### "Broadvoice's customer service is terrible. " April 11, 2018 2.0 Pros The product isn't bad but when issues arise their customer service is terrible. They have an app can use on your cell phone that allows you to forward your office phone to your cell phone. Cons I least like their customer service. The customer service reps usually have no idea how to fix the product and most times are downright rude. Review Source NL Nick L. System Administrator Information Technology and Services Used the software for: Less than 6 months ### "Easiest setup...Ever" November 10, 2016 5.0 I needed a SIP Trunk with some numbers ported from another carrier that's in a very rural area. Broadvoice was able to get these numbers ported when no one else seemingly could. The process from initial call to implementation was super smooth and very easy. Communication was perfect throughout, and I had no issues getting any questions answered in a timely manner. Lauren was great from the start - with no pressure - just answers. And using DocuSign for all contracts? EASY PEASY. I wish all vendors would follow suit. From start to finish, getting a new SIP Trunk with numbers ported took only two weeks. Server@Work will be doing business with Broadvoice again! Review Source JL Jason L. Principal / CEO Used the software for: ### "Customer Service has been refreshing" February 8, 2016 5.0 My faith in customer service in the 21st century is starting to get restored by what I've experienced / observed from Lauren Piper and the Technical Crew at Broadvoice. Lauren is very responsive, proactive and a pleasure to work with. For example, I asked a question today, she answered, and like many people who run SMB's, I didn't have time to respond right away, and Lauren proactively sent me a DocuSign with the solution that met my needs. Three clicks and I was done. The two guest phones and one purchased phone to be mirrored will arrive in a few days at the right locations, a tech will call me upon arrival, and off we go. Pretty nice. I just hope what will inevitably be a growing customer base does not detract from the attention I've come to enjoy so much! Thank you, Lauren. Jason Review Source JN Jessica N. Legal Assistant Legal Services Used the software for: Less than 6 months ### "Broadvoice" June 28, 2021 5.0 Pros Customer service is great. I always speak with friendly and helpful people every time we need help, especially \[SENSITIVE CONTENT HIDDEN\] who is always prompt with us. Cons I wish fax numbers could be saved so I don't have to type it out every time. Review Source TD Trace D. President / Founder Used the software for: ### "Top Notch Service" November 23, 2015 5.0 We had been a Vonage customer for over 11+ years & throughout the last 9-10 months we were experiencing several reoccurring problems that they could not resolve. On a referral from another business owner we called Lauren Pieper at Broadvoice. Lauren was extremely helpful & very professional. She responded to our every need & in the end we were able to save money while receiving new phones as well as having a phone system that works perfectly! The tech support team has been nothing short of outstanding & we cannot recommend this company enough. If you are looking for a higher quality service with an easier-to-use system all at a lower price than what you are currently paying - Make the call & switch now, you'll be glad you did. Review Source BG Brian G. Elder Used the software for: ### "Very knowledgable and responsive" November 24, 2015 5.0 Our church had a protracted evaluation of VoIP telephony solutions and selection. Broad voice was very patient throughout the process, and they had the same people involved from start to finish. Other vendors had some churn in their sales and engineering organizations. One of the critical influencers is that we were able to work with an engineer more knowledgeable of the system that was able to advise us for and against certain configurations. Pros: \* Pricing and packages that aligned with our usage patterns \* Expert resources \* Excellent post-sale customer support Cons: \* Still not perfect pricing and packages to match a church with high-use and no-use handsets \* On-site edge router semi-required Review Source CB Clement B. technical director, security Security and Investigations Used the software for: 6-12 months ### "one of the best PBX software" November 27, 2018 5.0 Pros The system is well build, never failed (in our case) and easy to use Cons The only problem we had was with our internet connection. Review Source LC Linda C. Director of Operations Used the software for: ### "Installation made easy and fault finding made easy! Excellent Product!" November 23, 2015 5.0 Our Company has used this product since August 2015. Initially we had a 'breaking-in' phase for only a few days after installation and experienced a smooth installation without any hiccups whatsoever! Our salesperson was superb and held my hand all the way. I had to telephone support perhaps only a few times and their knowledge and expertise is beyond excellent. My colleagues and I are more than happy with this product as well as the Broadvoice staff. I would highly recommend the Broadvoice Cloud PBX Review Source TA Tammy A. Office Manager Legal Services Used the software for: Less than 6 months ### "Cloud based PBX " June 12, 2018 4.0 Pros Customer support was great and theyu assisted me when tremendously when setting this software up. Pros include call routing and call blocking. There is a mobile app as well as desktop version Cons The calls are not recorded on the cloud. There is no SMS support. There are not many other programs that you can integrate with this software. 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