# Jarvis Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jarvis the right Parks and Recreation solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146955/Jarvis/reviews --- Jarvis 4.3 (29) [View alternatives](https://www.capterra.com/p/146955/Jarvis/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jarvis Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews JK Jimmy K Assistant DirectorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Online, mobile access is clunky and could use improvement.“ May 16, 2023 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SA Sharon A. Senior Clerk Used the software for: 2+ years ### "Awesome software with outstanding customer service!" March 21, 2018 5.0 Pros This software is very user friendly. Approximately 90% of our customers utilize our online sports and event registrations as well as our online facility rentals. It has drastically reduced our use of paper. It has eliminated double bookings of our rental facilities. We have easy access to a wide variety of reports. Occasionally, when we've had a need for something they didn't offer, they've worked to create it. Their customer service is exceptionally outstanding! Susan and Theresa treat you like old friends; and they are both very helpful when you have a question or don't know how to do something. They can be accessed through email or by phone. When you have a pressing matter, it's always a huge plus when you can make a phone call and actually talk to a person. When you call Jarvis, they don't require you to go thru a bunch of automated steps only to be left on hold for an extended period of time, or informed you need to leave a message. Cons This might be a "pro" for many; however, it's a "con" for me. I miss my customers!!! Once everyone realized we had a successful, easy to use online system in place, they all chose to do everything online. For the most part, the only customers who come to our office are those who want to pay with cash. Review Source Response from Jarvis March 28, 2018 Thank you so much for the review and for allowing Jarvis to handle your recreation department needs. We enjoy working with you and your staff! MM Melissa M. Accounts Payable/Receivables/Budget Clerk Leisure, Travel & Tourism Used the software for: 2+ years ### "Jarvis is a great product for recreation programs" May 5, 2023 4.0 I have had a wonderful experience with Jarvis. Anytime that an issue arises, I get immediate help from their staff. Pros The reporting and online processing is a huge thing for us. Our office is bustling; so for customers to be able to access and process payment online is extremely helpful for us. Cons There are currently no features that I dislike about Jarvis. Review Source Response from Jarvis May 15, 2023 Thanks so much for your review, Melissa! We are glad you have had such a great overall experience with our product. LN Lorelei N. Community Engagement Director Government Administration Used the software for: 2+ years ### "You get what you pay for" May 9, 2023 3.0 It's cheap and you get what you pay for-very little. Pros Jarvis is easy to learn and use, however, it lacks functionality. They have been "upgrading" their system for over a year-page by page. Its cost effective and simple, but does not have a lot of the newer features. The landing page looks generic. Cons Exporting to finance is always a problem. Reports are decent, but not customizable enough. The refund process is difficult and created finance issues. Lacks customization to make platform branded. Review Source Response from Jarvis May 15, 2023 Thanks for your feedback, however, we are unaware of your unhappiness with our product. We have not heard anything from your organization concerning the items mentioned or any functionality you may require that Jarvis does not have. We feel we have all the functionality needed to run a Park and Recreation Department, so it may be a matter of not realizing this functionality exists. In regards to exporting to finance, I don't believe you will find any other product that automates this- with others requiring manual entry. We will have to disagree that our product is 'cheap', and you get very little. Jarvis has many years of enhancements based on client feedback (something other organizations do not do). We pride ourselves in making sure our clients get the functionality they need, and if not there, do our best to incorporate it. To my knowledge, we have no outstanding enhancement requests from your organization. We will get with you offline to discuss your concerns. AC Alex C. Athletic Coordinator Sports Used the software for: 2+ years ### "Great Service " May 15, 2023 5.0 Pros I like how easy Jarvis is to use for registrations. Also if I ever have a question all I have to do is call \[sensitive content hidden\] and she has it fixed or showed me how to do what I'm stuck on in a quick matter. Cons Making and sharing a schedule is the part I don't like. Review Source Response from Jarvis May 17, 2023 Thanks for taking the time to review Jarvis! We will get with you offline and see what we can do to assist in the schedule sharing. This was something we built specifically for you and 4 other organizations to let you 'share' the schedule between yourselves to keep from having to each enter it manually. It does save all of your organizations a lot of time, but if there is something we can do to make it better, we will certainly look into it. BE Brad E. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "Tongie Rec " May 16, 2023 4.0 Pros Jarvis made the tracking and reporting of registrations much easier. Cons I wish the credit card processing was more integrated into the system and you didn't have to leave the site. Reason for choosing Jarvis Jarvis provided most of the same features as some of the bigger companies but at a more affordable price and the customer support has been top notch. Review Source Response from Jarvis May 17, 2023 Thank you for your review! You do have to leave the site for swiping a card internally, which is the way our payment processor works. For parents registering online, the credit card information is entered directly into our webpage. Thanks again! ST Shanna T. Owner Sports Used the software for: 1-2 years ### "Jarvis review" May 10, 2023 3.0 They have been helpful and accommodated us on some features we requested Pros Cost and that they are good to respond to issues Cons features can be frustrating and ease of use is lacking in some areas Switched from [eSoft Planner](https://www.capterra.com/p/125063/eSoft-Planner-Software/) We thought Jarvis was going to be better for us and our customers Review Source Response from Jarvis May 15, 2023 Thanks so much for your review. We have worked hard to incorporate new functionality for your organization based on your specific needs with facility reservations. We hope to get to the point that you would agree that Jarvis was a good switch for you and will get with you offline to see what features you consider frustrating to see what we can do to make this better. SF Scott F. Baseball Comissioner Non-Profit Organization Management Used the software for: 2+ years ### "PBSA - Review" May 4, 2023 3.0 Again, there is not a better customer service offered in the industry. Pros \[sensitive content hidden\] and her team are great. They work hard to remedy issues and are open to ideas to improve the product Cons The new interface is not as user friendly or intuitive as they migrate from the old web design. I much prefer some of the older ways it used to function Reason for choosing Jarvis Was in place before I was a member of the board Review Source Response from Jarvis May 15, 2023 Thanks so much Scott for your review and for recognizing the hard work we put into our service and product. The rewrite has been a challenge for all our organizations, and once complete, we will certainly reach out to see what areas we can improve in. JL Jennifer L. Community Center Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "Parks & Recreation" May 4, 2023 4.0 Pros I like that some of it can be tailored to our specific needs. Cons Initially we dealt with a direct person \[sensitive content hidden\], and still do sometimes (we love her), but now tickets have to be created & sent to someone else & those tickets don't get dealt with as quickly as we need them to. I wish I had access to update things myself as things change daily in recreation. Review Source Response from Jarvis May 15, 2023 Thanks Jennifer, we appreciate your comments and will certainly work harder at getting your tickets responded to in a timely manner. We will get with you to determine those items that you would like to update and see if we can get that incorporated. JK Jimmy K. Assistant Director Recreational Facilities and Services Used the software for: 2+ years ### "Eudora" May 16, 2023 4.0 Pros Registration access, calendar, familiarity Cons Online, mobile access is clunky and could use improvement. Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Review Source Response from Jarvis May 17, 2023 Thanks so much for your review. We will get with you offline to see what we can do about the online access. We have not heard this from you, so are curious what we can do to make it better. PB Patrick B. Director of Parks and Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Jarvis Review" August 11, 2023 5.0 Very comfortable and accessible Pros User interface. Very easy for our staff and participants to use Cons I would like to be able to customize the way our website looks. This is not an easy option right now Reason for choosing Jarvis Susan Review Source CM Christina M. Recreation Superintendent Government Administration Used the software for: 2+ years ### "Best Customer Service " May 8, 2023 5.0 Very positive, all issues that have arisen, they have been fixed immediately Pros The customer service is top notch, always able to reach someone that can help Cons Wish there was a function that easily showed all information that people enter Reason for choosing Jarvis Really liked the customer service offered Review Source Response from Jarvis May 15, 2023 Thanks so much, Christina, for your review and positive comments about our product. We will get with you to determine if there is something we can do in regards to your 'cons' for our product. HH Holly H. Assistant Director Sports Used the software for: 2+ years ### "Highly Recommend" May 9, 2023 5.0 Pros Ease of Use, functionality. Really like the custom report feature. Cons We dont really have any cons to report for Jarvis. Review Source Response from Jarvis May 15, 2023 Holly- Thanks so much for your review and comments about Jarvis. We work hard on our customer service and product to ensure it meets the needs of our customers. MF Mitzi F. Office Manager Used the software for: 1-2 years ### "Jarvis is GREAT!!" March 20, 2018 5.0 Pros For our Recreation Commission, this software is great! We have had it a little over a year & are getting more parents to use it. We still allow paper forms, but they are getting fewer & fewer. I can input a program and then reuse it the next year simply by copying it. Mass communication is a huge plus both for us and our coaches. We now can accept debit/credit cards. Parents can enroll 24/7. I do not have to retype lists for coaches...just print a team! I love so many things, it is hard to think of them all!! You can even set up season schedules from this program...and it is easy to tweak to make changes. FABULOUS customer service!! Cons Overall, very little do I dislike. When parents have to set up their account & sign up their kiddo, it involves several steps. I wish there was an easier way to do this, but I can't even suggest how. I also wish I could do online wellness center memberships...but that is not an option, yet. They are continually update & upgrading their features, but they are not disruptive about it . Review Source Response from Jarvis March 28, 2018 Thanks for the great comments about Jarvis! We are currently rewriting all of our online screens to make them responsive to all devices along with an easier flow. You will appreciate this upgrade! DM Della M. Receptionist Civic & Social Organization Used the software for: 2+ years ### "Jarvis Review" May 15, 2023 5.0 Excellent Pros Customer Service is always helpful in a timely manner. Cons There is nothing I don't like about Jarvis Review Source Response from Jarvis May 17, 2023 Thanks so much for your review! Your organization has been with us for many years and we appreciate you and your business. NM Nik M. Athletic Manager Sports Used the software for: 2+ years ### "Jarvis" May 15, 2023 5.0 Jarvis is a great tool to have and it's great working with \[sensitive content hidden\] over the years. She is always there to help out with any issues. Pros The ease of registration for the parents. Cons The scheduler is my least favorite. It's a little more difficult to manage when you don't have an even number of teams. Review Source Response from Jarvis May 17, 2023 Thanks for the great review! Your organization has been a customer for many years and we appreciate your business. We will work with you to see what we can do to make our scheduler better. JM James M. President Sports Used the software for: 2+ years ### "League Registration and Management Software" May 9, 2023 4.0 We have enjoyed Jarvis and will continue to use the product. Pros Jarvis is easy to use and they are always available with great software support when needed. Cons Products are constantly evolving. Jarvis is committed to improving their software. Review Source Response from Jarvis May 15, 2023 Thanks so much for your review! We enjoy working with your organization and enhancing our product as your league continues to grow! Thanks for recognizing our customer service, as it is something we pride ourselves in. SB Sharon B. Recreation Program Coordinator Used the software for: 2+ years ### "Great customer support! " March 22, 2018 5.0 Pros Allowed us to have a great website and online registration without the usual upfront cost for Recreation software. Quick and easy training. Most new staff can learn to use the program with 15 min of instruction. Cons Limited access to our website to make changes. Any large change goes through Jarvis to make with a support ticket. Sometimes we feel it would be nice to change it (i.e. pictures) up more often. Review Source Response from Jarvis March 28, 2018 Thank you for the great comments and review, Sharon! We will get with you on your website to see what we can do in order to make things easier for you and your staff. Our websites are custom built, which makes it a little more difficult to allow some areas to be controlled by the user. For the most part, the website content can all be updated by the customer. The pictures, however, can be limited in what they can change on their own. The customer can open a support ticket to have the pictures changed out at any time. LD Lori D. Secretary Used the software for: 2+ years ### "Easy to use & new users can be up & on it within minutes!" March 20, 2018 4.0 Able to monitor program participants with ease Pros Simplicity; reports; rosters; Customer support is awesome; mass emailing & text messaging capability is great feature Cons Lack of user control- need to submit a "ticket" to do simple tasks such as delete a participate; not phone friendly for the end-user- we get a lot of phone calls regarding issues w/customers trying to use smart phone to register for a program; not the best interface for a web home page Review Source Response from Jarvis March 28, 2018 Lori - Thank you so much for the review! We would like more information from you on the features/functionality you would like to see implemented. We are working on a new online version that will work across all devices with ease. Please get in touch and we can go over your other concerns. Thanks again! DB Dolly B. Program Director Used the software for: 2+ years ### "Overall great experience. Fantastic customer service." March 23, 2018 4.0 Pros Keeping all of our participants info in a database that we can easily make reports on is important to us. It's very user friendly. Cons The email has been a big issue for us. A lot of emails sent out are dropped, so we have to export those dropped and email separately. Review Source Response from Jarvis March 28, 2018 Dolly - Thanks so much for the great comments about Jarvis and our Customer Service! We will get in touch concerning the emails. Jarvis cannot control which emails are dropped, we can only report on it in order to inform you that the email was not delivered. We will work with you to see if there is something that can be done in order to make this process easier for you. Thanks again! JO Julie O. Recreation Services coordinator Used the software for: 2+ years ### "I've worked with Jarvis for several years now. The customer service is great. " March 26, 2018 3.0 Pros Jarvis works with in our tight budget. Gives us and our residents the ability to have online registration. Cons Its not as user friendly as some of the other software I've used in the past. All that really matters is it does the job we need it to do. Review Source Response from Jarvis March 28, 2018 Julie - Thanks so much for your comments and review. We do appreciate it. Jarvis would like to visit with you on your concerns regarding the ease of use, as this is something we take seriously. We are currently rewriting all of our online screens to be responsive to all devices, so this will be much easier for the end user. The Jarvis product itself will follow, but it will take some time. RK Rachel K. Administrative Assistant Government Administration Used the software for: 1-2 years ### "Excellent customer service in a timely fashion" March 20, 2018 5.0 Pros Jarvis is very easy to navigate. You can find what you are looking for very easily. If you cannot find what you are looking for i know i can put in a support ticket as well as call or email the ladies with Jarvis. Cons I am having a hard time getting daily reports to match with batch reports but the ladies are working on it. We have changed credit card companies and we are trying to get the credit card reports to match what Jarvis says we take in daily. Review Source Response from Jarvis March 28, 2018 Thanks for the great review, Rachel! The report referred to was due to Authorize.NET changing versions, which impacted our code, along with an online facility reservation issue. This is one report which compares Authorize.NET transactions with Jarvis transactions and is used for daily reconciliation. DC Darcie C. Parks and Recreation Director Used the software for: 2+ years ### "Susan and her staff are wonderful to work with. They are always available to assist. " March 26, 2018 5.0 Pros It is cost effective and works for our program registrations and our athletic programs. I like that our students can be checked in and out for programs at our facility as well. Cons I would like the scheduling of facilities (pavilions, rec. centers) to work with a calendar that our maintenance crews have access to as they have to perform set up, clean up, etc. Review Source Response from Jarvis March 28, 2018 Thanks Darcie! We will be happy to work with you on your concerns regarding the scheduling of facilities and your maintenance crew. I'm sure we can come up with a quick solution. cC charles C. Director Parks and Recreation Used the software for: 2+ years ### "Good" March 23, 2018 4.0 Organization. Pros Customer support, ease of use, tracking and reporting is great. Use of system is easy and accurate. Cons Reconciliation of authorize.net is not always accurate. There are no other concerns with the system at the present time. Review Source Response from Jarvis March 28, 2018 Charlie - Thanks for the comments about Jarvis. We enjoy working with you and your staff. We have had Authorize.NET reconciliation issues that are normally resolved the same day. We are working to resolve these concerns. JT Janet T. Recreation Coordinator Used the software for: 6-12 months ### "Our experience with Jarvis has been really good. They are very helpful!" March 20, 2018 3.0 It has made my job so much easier! Pros We are a very small municipality and could not afford rec software. Jarvis is super easy and takes care of our basic needs. The Staff is good about answering questions-even when you have asked them before, and will look into options if you have asked about something that the software can't provide Cons We have had some issues with it integrating with our banking software. But nothing that the Staff at Jarvis hasn't been quick to resolve. Review Source Response from Jarvis March 28, 2018 Thanks so much for the great comments, Janet. Jarvis implemented a new feed to the Mead financial system, Caselle. We did have some issues when we rolled it out and have had some small issues since, that are normally resolved within 24 hours. We are working to make this seamless for Mead. GS Gary S. Director of Parks & Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Staff GREAT to work with." March 27, 2018 5.0 This program software keeps us in business and saves many hours. Pros Ease of use. Since I do not use the program as much, I am not able to comment on the pros and cons. I do know that our staff really appreciate the flexibility of the program software and the Jarvis staff. This is one of the reasons we stay with this software. The ability to make a call and support immediately. Keep up the great service and continue to keep an open mind with our department on or needs. Yes! We really appreciate you!!! Cons None to speak of. I am not able to give you negative comments. I am trying to give you suggestions for bettering your program software. Have a "set down" with our staff and see if they have any comments that can help you. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.