--- title: "Knexus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Knexus Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/146984/Knexus/" page_type: "product" language: "en" --- # Knexus Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Knexus ## What is Knexus? Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. Knexus works together with brands like AXA, BlackRock, BNY Mellon, GSK, Hilton Hotels, Office Depot and STA Travel. Find out more about us at www.knexusgroup.com ## What is Knexus used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £5000 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Knexus Overview Updated September 2026 AI summary Knexus provides enterprise and midsize organizations with tools to manage and analyze customer experience data across multiple channels. It offers features such as dashboards, sentiment analysis, survey management, and reporting, with options for predictive analytics and customer segmentation. Delivered as a cloud-based solution, Knexus supports feedback collection, text analysis, and knowledge management for informed decision-making. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Knexus 5.0 (2) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price £5000 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.5 (2,902) Value For Money 5.0 (2) Value For Money 4.4 (2,333) Customer Service 5.0 (2) Customer Service 4.5 (2,161) ## Knexus alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Knexus Overview ### What company size and specific industries is Knexus built for? Knexus is designed for companies in financial services, travel and leisure, retail and consumer products, beauty and fashion, luxury goods, telecom, and technology. The vendor description does not specify company size, so it appears to fit organizations of various sizes across these sectors. Features and Usability ### What are the key features of Knexus? Knexus offers an API, customer segmentation, and multi-channel data collection for gathering data across sources. It also includes knowledge management, survey and poll management, and negative feedback management. Reporting and analytics, dashboard views, predictive analytics, sentiment analysis, and text analysis support review and response workflows. Getting Started and Support ### What training and onboarding options does Knexus offer? Knexus provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports guided instruction on site, live online sessions allow remote guided setup, webinars cover product topics for groups, and documentation offers written reference for self-paced review. Getting Started and Support ### What customer support options does Knexus offer? Knexus offers 24/7 live rep support and chat. These channels give users direct access to help at any time. No reviewer feedback is available to describe response speed, helpfulness, or common support frustrations, so the support experience is defined only by the listed contact options. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Knexus includes **Reporting/Analytics**, giving teams a way to track customer trends and measure results over time. However, it does not include **Feedback Management** or **Surveys & Feedback**. Instead, it offers **Negative Feedback Management** (**48%**), which helps businesses identify issues quickly and respond to customer concerns faster, providing teams with clearer insight into problem areas and opportunities to improve customer satisfaction. API Application programming interface that allows for integration with other systems/databases Customer Segmentation Process of dividing customers into groups based on common characteristics Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Multi-Channel Data Collection Collect information from multiple sources Negative Feedback Management Identify, track, and respond to negative feedback Knexus 11 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic £5,000 Per User,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PL Palsho L. DM Banking ### "Successful POC for integrating relevant content to customer journeys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2018 \- Content ROI - AI optimisation for relevant content experiences. Pros \- So easy to integrate on current architecture. - No training required to use platform as it's really easy to use. - Nice support and helpful. Cons \- Nothing found yet. Knexus delivered what they promised. - We have improved our content ROI & got hold on key success KPI like bounce rate, engagement, and most important increase in sales engagement. - Highly recommended. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK John K. ### "Matching the requirement level." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 28, 2016 We was looking something simple thing and Knexus not only sorted out but helps us to grow with our own content & data. They have given life to our content & we are now able to reach to our customer with appropriate & highly personalized message. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2016 Thanks a ton John! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.