Who Uses This Software?

Addiction Treatment & Behavioral Health Providers. **Only for 5+ users** We serve both profit and nonprofit organizations that provide inpatient and outpatient services that seek full integration.


Average Ratings

28 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • AZZLY
  • www.azzly.com
  • Founded 2009
  • United States

About AZZLY

AZZLY provides a best-in-breed, fully integrated, EMR/RCM solution for behavioral health and addiction treatment facilities that have a minimum of 5 users. AZZLY "Rize" is a highly customizable solution that was built to simplify the user experience, increase reimbursements and improve patient outcomes without compromising on compliance or results. This solution also has the unique ability to integrate your intake, clinical, and billing teams - all in one solution.


AZZLY Features

  • Appointment Reminders
  • Appointment Scheduling
  • Claims Management
  • Compliance Tracking
  • E-Prescribing
  • Employee Management
  • EMR/EHR
  • Initial Assessments
  • Inpatient/Residential
  • Medical Billing
  • Multi-Provider Practice
  • Self Service Portal
  • Single Provider Practice
  • Treatment Plans
  • Claims Processing
  • Claims Scrubbing
  • Code & Charge Entry
  • Compliance Tracking
  • Customizable Dashboard
  • Dunning Management
  • Insurance Verification
  • Invoice History
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice

AZZLY Reviews Recently Reviewed!


We are committed to Azzly

Apr 04, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting

Cons: For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.

Overall: Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.

Vendor Response

by AZZLY on April 11, 2019

Leslie, we are so happy to have had your business these last few years. You had some concerns about the ease of use a couple years ago, and we're glad to report that our updates since have addressed many of the issues you brought up! Our latest update to AZZLY Rize has a robust and VERY customizable library of reports and our new filters make it easier than ever. New customers have been vocal about their pleasure with the ease of use.

Innovative software with amazing customer service!

Mar 27, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tracks authorizations

Staff communication is built in

Secure email and fax direct from azzly

Cons: No sorting option for payments recieved for each therapist/doctor

There is not a box for patient name in the SEOB tab when entering insurance payments

Overall: Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!

Vendor Response

by AZZLY on April 12, 2019

Thank you Megan. We wish you and your team much success. It has been a delight working with them! Our team is excited to release AZZLY's new user interface within the next 90 days with new enhancements and functionality. It will be easier and better than ever!

UPDATE: Megan! Happy to announce that the issue you brought up will be resolved when SEOB is moved to Rize.

Ongoing challenges

Apr 26, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I can access my work from any internet connection

Cons: It is not user friendly and frequently causes decreased productivity.

Overall: For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.

Vendor Response

by AZZLY on April 30, 2019

We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact clientservices@azzly.com so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.

Amazing software

Apr 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use, everything is self explanatory , all the documents you need are at a touch of a button

Cons: There isn't really anything that I don't like about this software

Overall: Doing intakes for our patients are so much easier and faster since the company switched over to Azzly

Vendor Response

by AZZLY on April 25, 2019

Love it, Ruth! We're so glad to hear this has improved intake this much for you.

One Stop software product with everything you need to run your Psychotherapy practice

May 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Multiple features to address all aspects of running a practice. Tech support readily available and very helpful.

Cons: At times adapting to new updates is challenging; but I understand a necessary part of an evolving software program.

Overall: Overall experience very positive; able to completely run my practice with this software

Vendor Response

by AZZLY on May 22, 2019

We're very glad to hear how AZZLY Rize has supported your practice, Kim! We pride ourselves on our solution being an "all-in-one" and on our client services team. Thank you for your review and your business these last several years.

Albania Alardo Counseling and Recovery Center

Apr 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the simplicity of the menu where the name, EMR#, age, LOC is.

Cons: recording dates on a document. The name of the previous client shows when entering a new client. The printing layout.

Vendor Response

by AZZLY on April 08, 2019

We're very glad to here you're happy with our menu! Our menu filter options are one of the features we're proudest of with the AZZLY Rize generation. Thank you for the review.

User friendly and makes my job easier!

Apr 04, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about Azzly is that I am able to review my particular work, by selecting user and also pick the date ranger. I can also go into "my work" and see if there is anything outstanding or that needs to be reviewed. I alos like the feature that I can send an alert to all staff or only certain staff when there is something that needs attentions. Lastly, it took me only a few days to understand the system, it is very user friendly.

Cons: The only thing i find frustrating is I have to always be mindful to select the date range (last 30-days) when I am looking for records.

Overall: Support help has been great and seem to understand issues when when arises.

Vendor Response

by AZZLY on April 05, 2019

Thank you, Kristin! We're very glad to hear that you're enjoying the ease of use and versatility of the AZZLY Rize solution. And we're happy to hear that our support team has been so helpful.

RIZE review

Apr 18, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Rize is user friendly, easy and quick login and navigation is smooth.

Cons: Forms do not print as they appear in the system, Lock then sign feature is terrible and does not fit our agency's needs, We need the ability to keep forms open during the clients stay and to be signed at time of uploading the document. Having issues with display, forms are completed and hit save and information is not appearing.

Overall: Mixed; sometimes it is very frustrating do to the issues listed above, and other times its wonderful. I do wish that there would be more consultation with myself and our agency before changes are being made.

Vendor Response

by AZZLY on April 23, 2019

Thank you for your review, Deanne. Thank you for letting us now. That's how we get better. Client Services will be in touch with you shortly to discuss the issues you brought up.

Good Choice!

Apr 12, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of adding, populating, filling out and navigating through each form for our patient charts. The e-signing, note bubbles are very helpful when applicable. Everything in the demographics tab makes it easy to review sensitive information all in one place. Well put together and I'm sure it will only get better. Thanks AZZLY

Cons: Navigation time is so slow on a surface or ipad

Overall: It's a smooth system and relatively easy to navigate.

Vendor Response

by AZZLY on April 15, 2019

Thank you for this review, William. We're so glad to hear you're happy with the product.
Our forms, e-signing, notes, and demographics are some of the features we're proudest of, and we're glad to hear they've been helpful for you. Going mobile is a fairly recent venture for us, and we hope that we can improve the tablet lag issue you mentioned in our upcoming rollout.

Ahead of the game

Dec 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, price point, customer service

Overall: As a consultant for start-ups in the mental health and addictions industry, I am often in the position to recommend an EHR. I consistently recommend Azzly because they provide so much more than just an EHR. The system does a great job streamlining the entire client process from first call to discharge and beyond. Many EHRs are based on the medical per encounter or per procedure model and can struggle when it comes to charting for bundled services provided at the RTC, PHP, and IOP levels of care. Azzly understands how treatment works and their system is designed accordingly. The software is robust clinically and medically, and specifically designed to make insurance utilization review and claims submission hassle free. Over the years they have taken in feedback from their customers and have evolved the product to meet the ever-changing needs of our industry. Great training and customer service. It's worth getting a demo just to hear Collette say "It's a thing of beauty."

Vendor Response

by AZZLY on December 22, 2016

Thank you John. We wish you and your practice much success.

Medication Management forte'

Feb 20, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We had plenty of issues when we started Azzly. However, the training folks there are very responsive. Day or night. And because they listened to unique issues with medication management, that's their forte' for sure

Pros: medication management. They listened and delivered on medication management. Almost immediate response to issues.

Cons: system inconsistent at times. And occasional loss of a note/form, however, the new RIZE system will most likely alleviate that.

Vendor Response

by AZZLY on April 17, 2019

You were right, Judy! The medication management feature is very much appreciated, we have also simplified the review and supervisory process which is so important in withdrawal management. We are proud to be the electronic health record solution for your company and to have earned the confidence of owners and staff to serve the new location. Users like you keep making us better. Thank you and enjoy retirement!

Group notes are easy

Apr 03, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: group notes

Cons: Entering recurring appointments in the calendar function does not always work correctly. It has been known to import clients into the encounter that are not a part of the recurring appointment.

Overall: I love the group note function in Azzly. It sure beats having to open each client's chart separately. Occasionally there are funny quirks with the system, but the Azzly support staff are quick to respond and iron out the kinks. I'm just getting comfortable with going to the e-Chart for a full view of the client's chart, but it seems to be a vast improvement from having to open separate PDF's like before. I'd like to see them increase the number of characters for the group note section though. I often run out of space and cannot enter enough information on what happened in the group. Overall, I like Azzly better than what I was using at another agency (TIER). It's more versatile.

Recommendations to other buyers: It would be nice to be able to increase the font when working on a page. It's hard to see everything on a small computer screen. Also, increase the characters allowed in the group note field.

Using AZZLY

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I have limited information that I need to use AZZLY for (unlike our nursing staff). I verify benefits for the company that I work for and send invoices to patients. So I do not input any information into the system as much as I get information out of the system. I need access to the patient's most current insurance card, demographics, etc.... It's is so easy to just log in, click on the patient you need and find the information you want. I love it.

Cons: In my position, I haven't found anything negative about using AZZLY.

Overall: N/A

Vendor Response

by AZZLY on April 16, 2019

Love this review, Rose! So glad to hear you're happy with the product.

Extremely helpful staff, amazing response time to questions

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is user friendly. I am impressed with the constant updates to better improve the system. The team behind the software is AMAZING

Cons: The only concern I can think of, which I know cannot be avoided, is the glitches that come with technology sometimes

AZZLY

Apr 04, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy and quick it is to pick up

Cons: I don't like the occasional issues that I have with the program such as when you add a patient to a group after the others are signed in, the program will show them present but not able to put a note and when you make the absent it will allow a note. You have to struggle it a bit to get it to finally straighten itself out.

Overall: I overall like the program

Vendor Response

by AZZLY on April 09, 2019

Destiny, thank you for your review. We're glad to hear that you overall like the solution and would recommend it. We're sorry to hear about these issues :/ We'll be in touch shortly to discuss how you can most effectively use AZZLY Rize.

Unbelieveable

Apr 29, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Once the option to upload documents was finally able to use, this feature is the most user friendly of the entire program.

Cons: All of the changes since July of 2018 have been ridiculous. We get used to one way of doing things then the next day there are changes that unless someone comes to you personally to describe exactly what the changes are: the time spent trying to figure out something as simple as transcribing a case management note can take an hour before you can even begin. This system is very slow. Very time consuming!! This program is NOT user friendly!!! Hard to see and just overall poor quality.

Overall: Poor

Vendor Response

by AZZLY on April 30, 2019

Jennifer and Ashley, thank you for reviewing honestly and expressing your concerns. That's how we get better. I've shared your comment with Client Services. They'll be in touch soon.

Review

Apr 11, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Overall, pretty fast program. Not too much lagging.

Cons: Not user friendly, very time consuming to navigate between pages and screens. Unable to open more than one tab at a time.

Overall: Professional, courteous, and easy to reach.

Vendor Response

by AZZLY on April 15, 2019

Thank you for your review, Sabrina. I have forwarded your comments to our client services team and they will be reaching out to you shortly. We appreciate you bringing this to our attention. We're committed to always improving and working toward 100% customer satisfaction.

Review of Azzly

Apr 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I really appreciate the IMR function, which allows you to pull in text from previous notes. This increases efficiency and makes writing treatment plan updates and individual session notes relatively easy.

Cons: It is very frustrating that the calendar does not link directly to notes. It would be wonderful if the "check-in" function would automatically create a treatment note.

Vendor Response

by AZZLY on April 11, 2019

Thank you for your review. I have forwarded your comment to our client services team for their review and follow up. We appreciate your letting us know. That¿s how we keep getting better.

Great in the early start

Mar 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility and the comprehensive work that has gone into establishing and maintaining the EHR

Cons: I haven't used it clinically, so can't fully answer.

Overall: We have just begun the startup and training for Azzly and it has been as smooth and easy as any start-up can be. The Azzly staff are great to work with and have been great with regard to flexibility with our changing needs.

Recommendations to other buyers: None

Vendor Response

by AZZLY on March 30, 2017

Thank you for your confidence in the AZZLY software and team! We can't wait to support you with all your amazing work at Envision Hope Treatment.

azzly review

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact the note could be alerted to other user

Cons: moved a little to slow down loading some of the functions and the fact if you don't hit saved all your work is not saved

Vendor Response

by AZZLY on April 09, 2019

Wow! Thank you so much for the perfect score, Grady. Your feedback is so appreciated. You did bring up one issue, and we appreciate you letting us know. We've reached out to you to discuss how we can make sure you're fully satisfied with AZZLY Rize.

Dynamic Product with great Technical Support

Nov 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using AZZLY as a solo mental health practitioner for 3 years. The product keeps getting better as they fine tune and add new features. They are very responsive to how my needs may differ from other product users and often add/adjust features to improve my work flow. I appreciate that the system is always changing and improving.

The technical support is terrific! One of the major reasons why I left my previous system was very poor technical support when I really needed it.

Using AZZLY is keeping me on the cutting edge of EMR/documentation and billing! Since I am a solo practitioner having an EMR system that works for me is a key issue in my practice.

Vendor Response

by AZZLY on November 04, 2015

Thank you Kim. We wish you and your practice much success.

Very easy to maneuver

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Azzly is user friendly. I like how easy it is to go from one client to another.

Cons: I don't like the way it prints documents. They are too long and too hard to read and too many pages.

Vendor Response

by AZZLY on April 18, 2019

Karen, thank you for the review and the **perfect scores** :)
We have heard your recommendations on our documents. I'll pass it along to our developers. Thank you for helping us improve.

Searching No More

Apr 03, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Training

Cons: accessibility in some areas

Overall: We needed to replace our last EMR with a more cost effective alternative, which was difficult due to specific needs we have. I had searched and sat through many demos until I found AZZLY. The entire process from demo to training has been exceptional.

Recommendations to other buyers: Better understanding of the user permissions

DISAPPOINTMENT

Apr 29, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Better once the option to up-load documents was available.

Cons: not user friendly, have issues scanning in large files, more steps, time consuming, hard to see

Vendor Response

by AZZLY on April 30, 2019

Jennifer and Ashley, thank you for reviewing honestly and expressing your concerns. That's how we get better. I've shared your comment with Client Services. They'll be in touch soon.

Everything is handled in AZZLY

Mar 27, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using the AZZLY system for the past 6 months. I really love how it makes my workflow more efficient. I never have to leave the platform. AZZLY is also really easy to learn and implement. I thought the setup and install would be brutal - it was a breeze since AZZLY is in the cloud! Great customer service as well.

Overall the system makes my job easier. Worth the $600 monthly expense.

Vendor Response

by AZZLY on March 27, 2015

Thank you Christian. We wish you and your practice much success.

Highly Recommended!

Dec 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The Azzly Team has been extremely responsive and easy to work with. They have gone above and beyond to accommodate our specific and unique organizational needs. The system has proven to be an elegant solution to our complex continuum of services. Their attention to ensuring staff are well equipped to transition to a new system has been much appreciated.

Vendor Response

by AZZLY on December 21, 2016

Thank you Rachel. We wish you and your team much success.

Couldn't live without it!!

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: AZZLY is extremely user friendly and the customer service is the best I have ever experienced. The AZZLY staff have an array of expertise in all areas- from clinical to billing- and they are always available to answer any questions we have. GREAT PRODUCT!!

Vendor Response

by AZZLY on December 21, 2016

Thank you Kelly. We wish you and your practice much success.

GREAT VALUE

Nov 27, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: GREAT PRODUCT TO RECOMMEND TO FACILITIES. GREAT FUNCTIONALITY FOR THE USER. EASY TO USE. INTEGRATIVE WITH ALMOST EVERY OTHER SOFTWARE.

Vendor Response

by AZZLY on December 22, 2016

Thank you Johana. We wish you and your practice much success.