Best For

Addiction Treatment & Behavioral Health Providers. **Only for 5+ users** We serve both profit and nonprofit organizations that provide inpatient and outpatient services that seek full integration.

Product Details

AZZLY Rize is an all-in-one addiction treatment and behavioral healthcare specific EHR and RCM system. We serve small, medium, and large organizations. Key behavioral healthcare features include e-check-in, scheduling, appointment reminder, EHR, treatment plans, progress notes, outcome measurement tools, medication management, withdrawal management, e-prescribing, EPCS, PDMP, patient communication tools and electronic billing and claims submission. Very customizable and scalable.

Contact Details

AZZLY

http://www.azzly.com

Founded in 2009

Located in United States

Photo View
Scheduler
eMORs & eMARs
Easy Group Note
Digital Signatures

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

AZZLY Rize Features

Appointment Reminders
Appointment Scheduling
Claims Management
Compliance Tracking
E-Prescribing
EMR/EHR
Employee Management
Initial Assessments
Inpatient/Residential
Medical Billing
Multi-Provider Practice
Self Service Portal
Single Provider Practice
Treatment Plans
Claims Processing
Claims Scrubbing
Code & Charge Entry
Compliance Tracking
Customizable Dashboard
Dunning Management
Insurance Verification
Invoice History
Practice Management
Quotes/Estimates
Remittance Advice

AZZLY Rize Reviews

Overall
4/5
Ease of Use
3.5/5
Customer Service
4/5

Showing Most Helpful

Showing 50 of 53 reviews

Showing Most Helpful

Showing 50 of 53 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Leslie T.
Director of Operations
Mental Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
April 4, 2017

“We are committed to Azzly”

OverallCustomer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.
ProsIt is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting
ConsFor some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.

Vendor Response

By AZZLY on April 11, 2019
Leslie, we are so happy to have had your business these last few years. You had some concerns about the ease of use a couple years ago, and we're glad to report that our updates since have addressed many of the issues you brought up! Our latest update to AZZLY Rize has a robust and VERY customizable library of reports and our new filters make it easier than ever. New customers have been vocal about their pleasure with the ease of use.
Source: Capterra
April 4, 2017
Verified Reviewer
Mental Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
April 26, 2019

“Ongoing challenges”

OverallFor as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.
ProsI can access my work from any internet connection
ConsIt is not user friendly and frequently causes decreased productivity.

Vendor Response

By AZZLY on April 30, 2019
We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact clientservices@azzly.com so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.
Reviewer Source 
Source: Capterra
April 26, 2019
Megan T.
Office Manager/Administrative Assistant
Mental Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
March 27, 2017

“Innovative software with amazing customer service!”

OverallAzzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!
ProsTracks authorizations Staff communication is built in Secure email and fax direct from azzly
ConsNo sorting option for payments recieved for each therapist/doctor There is not a box for patient name in the SEOB tab when entering insurance payments

Vendor Response

By AZZLY on April 12, 2019
Thank you Megan. We wish you and your team much success. It has been a delight working with them! Our team is excited to release AZZLY's new user interface within the next 90 days with new enhancements and functionality. It will be easier and better than ever! UPDATE: Megan! Happy to announce that the issue you brought up will be resolved when SEOB is moved to Rize.
Source: Capterra
March 27, 2017
Angie B.
Nursing Supervisor
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Customer Support prompt and thorough”

OverallAZZLY support has been thorough and prompt. They work quickly to help resolve issues and work through customer problems.
ProsThe ability to navigate throughout a client's chart with ease to locate specific documentation.
ConsUpdates that can make documentation tedious at times. May not be necessary for all departments.

Vendor Response

By AZZLY on June 27, 2019
Hi Angie- Thank you for your review. Our updates and changes are made based on user input and we try to make sure we do not disrupt any department's workflow. An AZZLY team member will reach out to discuss so we can be more aware. We want to make your documentation easier not more difficult. Appreciate your sharing.
Reviewer Source 
Source: Capterra
June 18, 2019
Judy S.
Director of Nursing
Medical Practice, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: SoftwareAdvice
February 20, 2018

“Medication Management forte'”

OverallWe had plenty of issues when we started Azzly. However, the training folks there are very responsive. Day or night. And because they listened to unique issues with medication management, that's their forte' for sure
Prosmedication management. They listened and delivered on medication management. Almost immediate response to issues.
Conssystem inconsistent at times. And occasional loss of a note/form, however, the new RIZE system will most likely alleviate that.

Vendor Response

By AZZLY on April 17, 2019
You were right, Judy! The medication management feature is very much appreciated, we have also simplified the review and supervisory process which is so important in withdrawal management. We are proud to be the electronic health record solution for your company and to have earned the confidence of owners and staff to serve the new location. Users like you keep making us better. Thank you and enjoy retirement!
Reviewer Source 
Source: SoftwareAdvice
February 20, 2018
Jill F.
Primary Therapist
Mental Health Care, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Likelihood to Recommend
6/10
Source: Capterra
April 3, 2017

“Group notes are easy”

OverallI love the group note function in Azzly. It sure beats having to open each client's chart separately. Occasionally there are funny quirks with the system, but the Azzly support staff are quick to respond and iron out the kinks. I'm just getting comfortable with going to the e-Chart for a full view of the client's chart, but it seems to be a vast improvement from having to open separate PDF's like before. I'd like to see them increase the number of characters for the group note section though. I often run out of space and cannot enter enough information on what happened in the group. Overall, I like Azzly better than what I was using at another agency (TIER). It's more versatile.
Prosgroup notes
ConsEntering recurring appointments in the calendar function does not always work correctly. It has been known to import clients into the encounter that are not a part of the recurring appointment.
Recommendations to other buyersIt would be nice to be able to increase the font when working on a page. It's hard to see everything on a small computer screen. Also, increase the characters allowed in the group note field.
Source: Capterra
April 3, 2017
Deanne D.
Substance abuse counselor
Mental Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 19, 2019

“Rize Review”

OverallI want to say the staff is absolutely wonderful, they are available at all times and quick to respond. They are very friendly and professional.
ProsEasy to use and navigate, and the company is always working hard to make improvements. The staff listens to feedback and seem genuinely concerned to resolve any issues.
ConsInformation that you are currently entering can be lost if connection to internet is broken Documents have to be locked before you sign.

Vendor Response

By AZZLY on June 25, 2019
YES! Thank you, Deanne. We are so glad that our software and our Client Services support have been a value for you.
Reviewer Source 
Source: Capterra
June 19, 2019
KIm W.
L.C.S.W.
Mental Health Care, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 20, 2019

“One Stop software product with everything you need to run your Psychotherapy practice”

OverallOverall experience very positive; able to completely run my practice with this software
ProsMultiple features to address all aspects of running a practice. Tech support readily available and very helpful.
ConsAt times adapting to new updates is challenging; but I understand a necessary part of an evolving software program.

Vendor Response

By AZZLY on May 22, 2019
We're very glad to hear how AZZLY Rize has supported your practice, Kim! We pride ourselves on our solution being an "all-in-one" and on our client services team. Thank you for your review and your business these last several years.
Reviewer Source 
Source: Capterra
May 20, 2019
BRY Y.
RN
Health, Wellness and Fitness, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 18, 2019

“AZZLY”

OverallThe updates are sometimes not user friendly, it does not seem to be designed for ease of use regarding medical staff/use. Overall, once you get the hang of it, you get used to it.
Prosonce the information is entered into azzly, it mostly easy to find the information you are looking for
ConsUpdates are not user friendly for medical purposes; multiple steps involved in opening information.

Vendor Response

By AZZLY on June 20, 2019
Thank you for your review. Our updates and changes are made based on user input and we try to make sure we do not disrupt any department's workflow. An AZZLY team member will reach out to discuss so we can be more aware. We want to make your documentation easier not more difficult. Appreciate your sharing.
Reviewer Source 
Source: Capterra
June 18, 2019
kevin k.
Executive Program Director
Mental Health Care, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Azzly Rize is both economical and very user friendly”

OverallThe ease of use, and its very economical
ProsI had been using KIPU, however Azzly Rise is a better EMR solution. When I first started using azzly, I had some issues with some of the new developments. the drawer was the one I had a problem with. With practice, it gave me the confidence to work through my issues. It worked for me and I felt as though I had concurred the world. Azzly over KIPU forever.
ConsThere are no cons for me at this time. the system is absolutely wonderful

Vendor Response

By AZZLY on June 25, 2019
Thank you so much for your glowing review, Kevin. Our goal is to deliver the best bang for your buck, and it sounds like we've done that. So glad to hear this system has been better for you than Kipu. As always, should you encounter any issues, please contact Client Services and we will assist.
Reviewer Source 
Source: Capterra
June 18, 2019
Sabrina C.
Intervention Specialist
Mental Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
April 11, 2019

“Review”

OverallProfessional, courteous, and easy to reach.
ProsOverall, pretty fast program. Not too much lagging.
ConsNot user friendly, very time consuming to navigate between pages and screens. Unable to open more than one tab at a time.

Vendor Response

By AZZLY on April 15, 2019
Thank you for your review, Sabrina. I have forwarded your comments to our client services team and they will be reaching out to you shortly. We appreciate you bringing this to our attention. We're committed to always improving and working toward 100% customer satisfaction.
Reviewer Source 
Source: Capterra
April 11, 2019
Mackenzie M.
Clinical Services Support Specialist
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Functional, not exceptional ”

OverallIt has been acceptable. There are things I would change, but there are things that make me glad I've had Azzly and not some other EHR's I've used in the past.
ProsThe interface is aesthetically pleasing, and the customer service staff get back in touch with me quickly.
ConsChanges occur that intend to fix things, but ends up making my job more tedious with extra clicks, having to re-learn how to document, etc...

Vendor Response

By AZZLY on June 27, 2019
Mackenzie, our support staff is well aware of the issues you and your coworkers have brought up in these reviews and will be in touch to resolve. Thank you for your review.
Reviewer Source 
Source: Capterra
June 18, 2019
Ashleigh R.
Assistant Director of treatment services
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Don't buy this software”

OverallVery poor. Would not recommend this program in increasing efficiency or functioning.
ProsI do appreciate that the team can email Azzly and get a response directly from them instead of going through a customer service department.
ConsSLOW SLOW SLOW. No matter how efficient the user is, one can only be as fast as the software. This software has greatly decreased our teams efficiency due to the waiting time you experience just trying to complete a simply note on a client's chart. User's have to frequently log out and log back in in order to get it running smoothly again. Several incidents of lost documentation which were not a result of user error, but Azzly could not recover these documents. Slow response time on fixing issues in their system. Team moral has been impacted due to inability to get their jobs done while waiting on the software.

Vendor Response

By AZZLY on June 27, 2019
Hello Ashleigh, We would like to set up an online call to run diagnostics since we sent our CIO to work with the facility's IT consultant and heard that things were going smoothly. Most users report how fast the system is, so our tech team would like a visual of what you are experiencing. If you are experiencing interruption in connectivity that is how a document may not save. We want you to have a better experience so appreciate your letting us know. An AZZLY support team member will reach out.
Reviewer Source 
Source: Capterra
June 18, 2019
Betsy W.
Administrative Assistant
Health, Wellness and Fitness, 51-200 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
3/5
Customer Service
3/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Troublesome”

OverallIt's been very negative. There are times it's as if the plane is being built in the air and there is no concerted effort to plan before doing something. I wish I didn't have to use this EMR system and I would never recommend this system to anyone or any organization.
ProsI like the colors of the logo. But not much else.
ConsIt is incredibly slow. Medical records take very long to pull. The page becomes unresponsive within my browser. From the eChart screen, I am not able to search for a new patient, so I have to go back to the home screen, search for a client, and then go into their eChart. Even small things like - if you check the box that says "Remember Client ID" the customer ID doesn't save. It's the small and big things.

Vendor Response

By AZZLY on June 20, 2019
Betsy, Thank you for sharing your experience and an AZZLY client services team member will be reaching out to assist. The change in the Patient Search functionality was actually a high priority request from your facility. To see what may be coming out in a future release select the "What's New" button next to your name in the Home Screen. We are committed to improve your experience and can run some diagnostic tests to rule out what may be causing your issues Betsy.
Reviewer Source 
Source: Capterra
June 18, 2019
Ruth H.
Detox Tech
Mental Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“Amazing software”

OverallDoing intakes for our patients are so much easier and faster since the company switched over to Azzly
ProsSo easy to use, everything is self explanatory , all the documents you need are at a touch of a button
ConsThere isn't really anything that I don't like about this software

Vendor Response

By AZZLY on April 25, 2019
Love it, Ruth! We're so glad to hear this has improved intake this much for you.
Reviewer Source 
Source: Capterra
April 23, 2019
Holly S.
Clinical Associate
Mental Health Care, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 21, 2019

“Azzly Software Review”

OverallMostly, Azzly is overall more efficient than our old dreaded Tier Software. It saves time on entering group notes.
ProsI like the main heading on the left most where I can easily find my calendar for group scheduling. I also appreciate pulling up clients by EMR #s.
ConsCurrently I have become confused regarding entering Dap notes. This shouldn't be so difficult for Clinical Associates who do not have time to search.

Vendor Response

By AZZLY on June 25, 2019
Thank you for your review, Holly. We're glad to here that AZZLY Rize has been more useful for you than the Netsmart/Tier software. I've made our Client Services team aware of the issues you're having with the dap notes and they will be reaching out to try to help you resolve.
Reviewer Source 
Source: Capterra
June 21, 2019
Kellie P.
Intake therapist
Mental Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 19, 2019

“Azzly”

OverallCustomer service is very slow to respond and seem baffled by their own software.
ProsI Ike the layout of where things are in the system.
ConsIt's not always functional and often deletes documents, data, new patient profiles, etc. It also works very slow a lot of the time. I wish more documents could be opened up at once.

Vendor Response

By AZZLY on June 27, 2019
Kellie, we appreciate your time and your review. Our Client Services team is aware of your reviews and will be in touch. Delivering a user experience that ensures your success is our top priority.
Reviewer Source 
Source: Capterra
June 19, 2019
Kecia H.
Family Recovery Specialist
Individual & Family Services, 201-500 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
2/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
June 18, 2019

“AZZLY Review”

ProsI like how everything was together on this program. For each client I could go in and complete each task and see what else was going on with her.
ConsThe program would cut off in the middle of me charting, I didn't like the way you had to get into the charts and calendar

Vendor Response

By AZZLY on June 27, 2019
Hi Kecia, Thank you for the review. We are glad that you like how easy it is to track your tasks and see the comprehensive view of a patient's progress. We are making it easier to access charts while in the calendar in our next release, so we appreciate that feedback. An AZZLY support team member will reach out to run a diagnostic on why you may be losing connectivity while charting. We want you to have an easier time charting.
Reviewer Source 
Source: Capterra
June 18, 2019
Albania A.
Program Director
Non-Profit Organization Management, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 24, 2019

“Very satisfied ”

OverallIt is easy to follow and it has quick access to the client's information.
ProsI like the expand alert. I also like how easy it is to go to the client's echart with just one click.
Cons It would be nice if the system would load up faster when search client's information.

Vendor Response

By AZZLY on June 25, 2019
Thank you, Albania! we appreciate your review! It means a lot to the entire AZZLY team. We work hard every day to deliver the best solution for your needs. Glad you find it easy!
Reviewer Source 
Source: Capterra
June 24, 2019
April B.
Therapist
Mental Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
1/5
Features
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 24, 2019

“Slows down productivity. ”

ProsIn theory, this should be an asset to my daily tasks.
ConsThe program is not easy to navigate. At times, clinical notes are deleted without explanation.

Vendor Response

By AZZLY on June 27, 2019
Thank you for the review, April. Client Services is aware of the issues you all at your facility have brought up in these reviews and we are working to diagnose your issues. If you have any other issues, please send them to clientservices@azzly.com
Reviewer Source 
Source: Capterra
June 24, 2019
kristin m.
Clinical Coordinator
Mental Health Care, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 4, 2019

“User friendly and makes my job easier! ”

OverallSupport help has been great and seem to understand issues when when arises.
ProsWhat I like most about Azzly is that I am able to review my particular work, by selecting user and also pick the date ranger. I can also go into "my work" and see if there is anything outstanding or that needs to be reviewed. I alos like the feature that I can send an alert to all staff or only certain staff when there is something that needs attentions. Lastly, it took me only a few days to understand the system, it is very user friendly.
ConsThe only thing i find frustrating is I have to always be mindful to select the date range (last 30-days) when I am looking for records.

Vendor Response

By AZZLY on April 5, 2019
Thank you, Kristin! We're very glad to hear that you're enjoying the ease of use and versatility of the AZZLY Rize solution. And we're happy to hear that our support team has been so helpful.
Reviewer Source 
Source: Capterra
April 4, 2019
Gloria W.
Transportation Specialist
Consumer Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 19, 2019

“Easy of use”

OverallGreat.
ProsThe flow of functionality, when something didn't work with the flow; we called and they fixed the issue.
ConsIt was very intimidating at first, because coming from Tier which now seemed so juvenile it was scary.

Vendor Response

By AZZLY on June 27, 2019
Great, Gloria! We're very glad that you have had success at your facility with AZZLY Rize and that you saw it was an improvement from Netsmart TIER. Happy to hear that our support team was able to help you with the flow issue.
Reviewer Source 
Source: Capterra
June 19, 2019
Rose R.
VOB Specialist
Mental Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 18, 2019

“AZZLY is so easy to use.”

OverallI use AZZLY for different reasons: to obtain a diagnosis for a patient or an updated address, etc..... My overall experience is a positive one.
ProsAZZLY is very easy to use. I can locate the information I need about a patient immediately after logging in. It's quick and very user friendly.
ConsI cannot think of any cons at this time.

Vendor Response

By AZZLY on June 20, 2019
Thank you, Rose! we appreciate your review! It means a lot to the entire AZZLY team. We work hard every day to deliver the best solution for your needs. Glad you find it easy
Reviewer Source 
Source: Capterra
June 18, 2019
William R.
Support Services Tech
Medical Practice, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 12, 2019

“Good Choice!”

OverallIt's a smooth system and relatively easy to navigate.
ProsThe ease of adding, populating, filling out and navigating through each form for our patient charts. The e-signing, note bubbles are very helpful when applicable. Everything in the demographics tab makes it easy to review sensitive information all in one place. Well put together and I'm sure it will only get better. Thanks AZZLY
ConsNavigation time is so slow on a surface or ipad

Vendor Response

By AZZLY on April 15, 2019
Thank you for this review, William. We're so glad to hear you're happy with the product. Our forms, e-signing, notes, and demographics are some of the features we're proudest of, and we're glad to hear they've been helpful for you. Going mobile is a fairly recent venture for us, and we hope that we can improve the tablet lag issue you mentioned in our upcoming rollout.
Reviewer Source 
Source: Capterra
April 12, 2019
Ashley C.
Therapist
Mental Health Care, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Azzly questionare”

OverallI have had a pleasant interaction with azzly. I have not had issues in which I have had to contact support.
ProsI like the ease of use with everything being within a click. I think that the paper work itself is easy to use and user friendly with the calendar being connected to the clients chart.
ConsI don't like that you have to close out of a form to go to the Calendar. It would be helpful to keep forms open and use calender.

Vendor Response

By AZZLY on June 19, 2019
Cool! Thank you for this review, Ashley. Your feedback is important to us. We're glad to hear the one-click system is working out for you, and we've forwarded the comment on the calendar to the development team for follow-up.
Reviewer Source 
Source: Capterra
June 18, 2019
Karen C.
Program Assistant
Health, Wellness and Fitness, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 19, 2019

“Case Management”

ProsIt is user friendly and able to switch to different client with ease.
ConsTrying to find documents that might be older in the system

Vendor Response

By AZZLY on June 25, 2019
Thank you for your review, Karen. We are glad to see that AZZLY Rize has been useful for you at CRC. If you should encounter any other issues, please reach out to us at clientservices@azzly.com so that a representative can assist.
Reviewer Source 
Source: Capterra
June 19, 2019
Vicki T.
Clinical Associate
Hospital & Health Care, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 24, 2019

“Azzly rize”

ProsAzzly rize is a one stop shop. I am able to document occurrences in individual charts and others on team are able to review and use information to provide quality care.
ConsNot using the tool enough in the beginning to remember where to find certain links needed. It is getting better

Vendor Response

By AZZLY on June 25, 2019
Thank you, Vicki. we appreciate your review. It means a lot to the entire AZZLY team. We pride ourselves on having an all-in-one solution and improving patient and business outcomes. We work hard every day to deliver the best solution for your needs. Glad you find it easy! If you have any questions or issues, please work with your super user or reach out to clientservices@azzly.com and one of our representatives can work with you.
Reviewer Source 
Source: Capterra
June 24, 2019
Kayla L.
Clinical Associate
Hospital & Health Care, 201-500 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
June 19, 2019

“AZZLY Rize ”

ProsI enjoy the access of all client records.
ConsIt is slow and sometimes shuts itself down.

Vendor Response

By AZZLY on June 27, 2019
Kayla, we are aware from the reviews you and your coworkers have left this week that some of the users at your facility are less than pleased with AZZLY Rize. Our support staff will be working with your staff to address your issues. Thank you for your review.
Reviewer Source 
Source: Capterra
June 19, 2019
John T.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
December 21, 2016

“Ahead of the game”

OverallAs a consultant for start-ups in the mental health and addictions industry, I am often in the position to recommend an EHR. I consistently recommend Azzly because they provide so much more than just an EHR. The system does a great job streamlining the entire client process from first call to discharge and beyond. Many EHRs are based on the medical per encounter or per procedure model and can struggle when it comes to charting for bundled services provided at the RTC, PHP, and IOP levels of care. Azzly understands how treatment works and their system is designed accordingly. The software is robust clinically and medically, and specifically designed to make insurance utilization review and claims submission hassle free. Over the years they have taken in feedback from their customers and have evolved the product to meet the ever-changing needs of our industry. Great training and customer service. It's worth getting a demo just to hear Collette say "It's a thing of beauty."
ProsEase of use, price point, customer service

Vendor Response

By AZZLY on December 22, 2016
Thank you John. We wish you and your practice much success.
Source: Capterra
December 21, 2016
Carrie B.
Administrator
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
June 27, 2017

“Extremely helpful staff, amazing response time to questions”

ProsThe software is user friendly. I am impressed with the constant updates to better improve the system. The team behind the software is AMAZING
ConsThe only concern I can think of, which I know cannot be avoided, is the glitches that come with technology sometimes
Source: Capterra
June 27, 2017
Kimberly B.
RN
Medical Practice, 51-200 employees
Used the software for: 1-2 years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
3/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
June 20, 2019

“Azzly is no good for medical use”

OverallNegative and frustrating
ProsNot very much. I have experienced more frustration than positive outcomes.
ConsToo many steps to write orders No pop-up type alerts for allergies, orders No ability to have treatments on EMAR or anywhere they can be scheduled Overall too slow in switching screens Delays in medication administration due to Azzly being down at times Often have had to call support after updates

Vendor Response

By AZZLY on June 27, 2019
Kimberly, did you receive an email yet from Client Services? I passed this along last week, but if you haven't heard from them yet, please reach out again (clientservices@azzly.com). We'd like to speak to you specifically about the allergy pop-up you mentioned. Our software includes allergy pop-ups! So if this isn't enabled for you, we want to make sure it's being utilized. As to the general slowness, we are working with your organization from a tech perspective to run diagnostics and make sure your software and your Internet are up to date and can handle Rize. Our CIO was onsite with your IT consultant and everything seemed to be running smoothly? If you have any other issues, please, feel free to email clientservices@azzly.com to resolve
Reviewer Source 
Source: Capterra
June 20, 2019
LORETTA O.
OFFICE MANAGER
Individual & Family Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 18, 2019

“AZZLY Review”

OverallCustomer service is always just an email away and prompt at taking care of the problem.
ProsEasy to learn and most of the time, pretty fast.
ConsI DIDN'T HAVE ANY PROBLEMS WITH THE SOFTWARE

Vendor Response

By AZZLY on June 19, 2019
Thank you, Loretta! We are happy to hear you've had such a pleasant experience with AZZLY.
Reviewer Source 
Source: Capterra
June 18, 2019
Destiny Evans E.
CBHT
Mental Health Care, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 4, 2019

“AZZLY”

OverallI overall like the program
ProsI like how easy and quick it is to pick up
ConsI don't like the occasional issues that I have with the program such as when you add a patient to a group after the others are signed in, the program will show them present but not able to put a note and when you make the absent it will allow a note. You have to struggle it a bit to get it to finally straighten itself out.

Vendor Response

By AZZLY on April 9, 2019
Destiny, thank you for your review. We're glad to hear that you overall like the solution and would recommend it. We're sorry to hear about these issues :/ We'll be in touch shortly to discuss how you can most effectively use AZZLY Rize.
Reviewer Source 
Source: Capterra
April 4, 2019
Aretha A.
Clinical Associate
Non-Profit Organization Management, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
1/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 18, 2019

“User”

OverallIt's beneficial to my job
ProsAvailability of software is important to organization
ConsChanges sometimes difficult to work with

Vendor Response

By AZZLY on June 20, 2019
Hi Aretha- Thank you for your review. There is a "What's New" button next to your name on the Home Screen. We add new functionality or features in this area when we have a new release coming out so you can have advance notice. You also have free access to our 24/7 learning management system where we have tutorials. Since you are relatively new to your company if you need any training in any area, our client services is always available to assist. One of our team members will reach out Aretha to assist in any area. We want you to be a super user!
Reviewer Source 
Source: Capterra
June 18, 2019
Jennifer T.
Recovery Support Specialist
Mental Health Care, 11-50 employees
Used the software for: 6-12 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
April 29, 2019

“Unbelieveable”

OverallPoor
ProsOnce the option to upload documents was finally able to use, this feature is the most user friendly of the entire program.
ConsAll of the changes since July of 2018 have been ridiculous. We get used to one way of doing things then the next day there are changes that unless someone comes to you personally to describe exactly what the changes are: the time spent trying to figure out something as simple as transcribing a case management note can take an hour before you can even begin. This system is very slow. Very time consuming!! This program is NOT user friendly!!! Hard to see and just overall poor quality.

Vendor Response

By AZZLY on April 30, 2019
Jennifer and Ashley, thank you for reviewing honestly and expressing your concerns. That's how we get better. I've shared your comment with Client Services. They'll be in touch soon.
Reviewer Source 
Source: Capterra
April 29, 2019
Karen M.
Associate Professor
Higher Education, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
June 19, 2019

“Not the most intuitive program, but does the job”

ProsThe software was able to be adapted to meet our facility's needs. I liked how the files were very complete with all the necessary windows to file information.
ConsIt was not very easy to learn how to use at first, seemed more difficult to navigate than other similar products I have used in the past.

Vendor Response

By AZZLY on June 20, 2019
Karen, we're glad you are able to make ends meet with our solution and that you enjoyed the customized files. Would you be willing to speak with a client services representative about some of difficulties you are experiencing? We want you to be 100% satisfied!
Reviewer Source 
Source: Capterra
June 19, 2019
Hannah L.
Postdoctoral Fellow
Hospital & Health Care, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 5, 2019

“Review of Azzly”

ProsI really appreciate the IMR function, which allows you to pull in text from previous notes. This increases efficiency and makes writing treatment plan updates and individual session notes relatively easy.
ConsIt is very frustrating that the calendar does not link directly to notes. It would be wonderful if the "check-in" function would automatically create a treatment note.

Vendor Response

By AZZLY on April 11, 2019
Thank you for your review. I have forwarded your comment to our client services team for their review and follow up. We appreciate your letting us know. That¿s how we keep getting better.
Reviewer Source 
Source: Capterra
April 5, 2019
Lana H.
RN
Medical Practice, 51-200 employees
Used the software for: 1-2 years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
3/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
June 20, 2019

“Questionaire”

OverallI started working here over a year ago and we are still dealing with the same issues that we dealt with when I started.
ProsI really don't care for this software...
ConsWill freeze up during note taking, Extremely slow moving from one screen to the next and looking up clients information. Information about the client is spread out...not easy to look up all info on client.

Vendor Response

By AZZLY on June 27, 2019
Lana, we would like to set up an online call to run diagnostics since we sent our CIO to work with the facility's IT consultant and heard that things were going smoothly. Most users report how fast the system is, so our tech team would like a visual of what you are experiencing. If you are experiencing interruption in connectivity that could explain most of the issues that you and your coworkers have reported in these reviews. We want you to have a better experience so appreciate your letting us know. An AZZLY support team member will reach out.
Reviewer Source 
Source: Capterra
June 20, 2019
Jes M.
Medical Director
Medical Practice, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
March 30, 2017

“Great in the early start”

OverallWe have just begun the startup and training for Azzly and it has been as smooth and easy as any start-up can be. The Azzly staff are great to work with and have been great with regard to flexibility with our changing needs.
ProsThe flexibility and the comprehensive work that has gone into establishing and maintaining the EHR
ConsI haven't used it clinically, so can't fully answer.
Recommendations to other buyersNone

Vendor Response

By AZZLY on March 30, 2017
Thank you for your confidence in the AZZLY software and team! We can't wait to support you with all your amazing work at Envision Hope Treatment.
Source: Capterra
March 30, 2017
grady c.
counselor
Mental Health Care, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 5, 2019

“azzly review”

ProsI like the fact the note could be alerted to other user
Consmoved a little to slow down loading some of the functions and the fact if you don't hit saved all your work is not saved

Vendor Response

By AZZLY on April 9, 2019
Wow! Thank you so much for the perfect score, Grady. Your feedback is so appreciated. You did bring up one issue, and we appreciate you letting us know. We've reached out to you to discuss how we can make sure you're fully satisfied with AZZLY Rize.
Reviewer Source 
Source: Capterra
April 5, 2019
Liz M.
peer support
Mental Health Care, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 21, 2019

“Azzly, the bomb”

ProsThe documentation is very simple to use, and I can usually have my notes done in half the time of what we use to have.
ConsI haven't found anything yet , I love it

Vendor Response

By AZZLY on June 24, 2019
Thank you, Liz! we appreciate your review! It means a lot to the entire AZZLY team. We work hard every day to deliver the best solution for your needs. Glad you find it easy!
Reviewer Source 
Source: Capterra
June 21, 2019
Kim W.
LCSW
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
November 3, 2015

“Dynamic Product with great Technical Support”

OverallI have been using AZZLY as a solo mental health practitioner for 3 years. The product keeps getting better as they fine tune and add new features. They are very responsive to how my needs may differ from other product users and often add/adjust features to improve my work flow. I appreciate that the system is always changing and improving. The technical support is terrific! One of the major reasons why I left my previous system was very poor technical support when I really needed it. Using AZZLY is keeping me on the cutting edge of EMR/documentation and billing! Since I am a solo practitioner having an EMR system that works for me is a key issue in my practice.

Vendor Response

By AZZLY on November 4, 2015
Thank you Kim. We wish you and your practice much success.
Source: Capterra
November 3, 2015
Jeremy P.
Chemical Dependancy Counselor Assistant
Hospital & Health Care, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Azzly is a blessing!”

OverallAzzly is so amazing and easy to navigate through. It is by far the best program that I have used.
ProsIt's ease to navigate through. So easy and simple.
ConsAll the updates that have been happening. But this I know has to happen.

Vendor Response

By AZZLY on June 19, 2019
"Azzly is so amazing and easy to navigate through. It is by far the best program that I have used." WOW! Love this glowing review. Thanks, Jeremy.
Reviewer Source 
Source: Capterra
June 18, 2019
Samantha C.
Client Services
Mental Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Azzly ”

ProsAzzly was pretty easy to use and navigate
ConsThere were some reporting issues at first, but staff really tried to help out and eventually figured out what I needed.

Vendor Response

By AZZLY on June 19, 2019
Great! We're glad to here that AZZLY Rize is working out well for you and the support staff was able to help in in the transition. Please don't hesitate to call your Client Services rep again if you have any other issues.
Reviewer Source 
Source: Capterra
June 18, 2019
Jason J.
Administrator
1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
April 3, 2017

“Searching No More”

OverallWe needed to replace our last EMR with a more cost effective alternative, which was difficult due to specific needs we have. I had searched and sat through many demos until I found AZZLY. The entire process from demo to training has been exceptional.
ProsTraining
Consaccessibility in some areas
Recommendations to other buyersBetter understanding of the user permissions
Source: Capterra
April 3, 2017
jodi h.
therapist
Mental Health Care, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 24, 2019

“Azzly”

Prosthe worklist is very helpful to keep things organized
Consquestions being asked multiple times in different sections, functions still not working items being deleted

Vendor Response

By AZZLY on June 25, 2019
Thank you for your review, Jodi. We are glad to hear the worklist is helping you.
Reviewer Source 
Source: Capterra
June 24, 2019
Taylor W.
Billing Specialist
Mental Health Care, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
3/5
Customer Service
3/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
June 18, 2019

“A Billing Dissapointment”

OverallClinical side is nice, billing side needs major work.
ProsClinical side is easy to use. Therapist really seem to enjoy the new system.
ConsBilling side is in shambles. Rize features do not work properly and bouncing from Rize to Silverlight is beyond annoying, especially when Siverlight (the old system) is way easier to use via billing than the new Rize system. Whoever thought more clicks per claim is better, obviously does not do much billing whatsoever.

Vendor Response

By AZZLY on June 20, 2019
Thank you for your review. I have forwarded your comments to our client services team and they will be reaching out to you shortly. We appreciate you bringing this to our attention. We're committed to always improving and working toward 100% customer satisfaction.
Reviewer Source 
Source: Capterra
June 18, 2019
ASHLEY B.
PROGRAM SUPPORT SPECIALIST
Mental Health Care, 11-50 employees
Used the software for: 6-12 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
April 29, 2019

“DISAPPOINTMENT ”

ProsBetter once the option to up-load documents was available.
Consnot user friendly, have issues scanning in large files, more steps, time consuming, hard to see

Vendor Response

By AZZLY on April 30, 2019
Jennifer and Ashley, thank you for reviewing honestly and expressing your concerns. That's how we get better. I've shared your comment with Client Services. They'll be in touch soon.
Reviewer Source 
Source: Capterra
April 29, 2019
Nicole H.
Office manager
Mental Health Care, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
July 25, 2019

“Azzly Review”

ProsThe customer support and hands on assistance of the Azzly team.
ConsThe ease of use, at the time the software was new and there were kinks that needed to be worked out.
Reviewer Source 
Source: Capterra
July 25, 2019
Rachel M.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
December 21, 2016

“Highly Recommended!”

OverallThe Azzly Team has been extremely responsive and easy to work with. They have gone above and beyond to accommodate our specific and unique organizational needs. The system has proven to be an elegant solution to our complex continuum of services. Their attention to ensuring staff are well equipped to transition to a new system has been much appreciated.

Vendor Response

By AZZLY on December 21, 2016
Thank you Rachel. We wish you and your team much success.
Source: Capterra
December 21, 2016