# AZZLY Rize Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AZZLY Rize the right Electronic Medical Records solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147005/Pipedrive/reviews --- AZZLY Rize 3.9 (69) [View alternatives](https://www.capterra.com/p/147005/AZZLY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AZZLY Rize Ease of use 3.8 Customer Service 4.2 ## Pros and Cons in Reviews LJ Layla J Executive Assistant/ Quality Assurance Coordinator Mental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “We went with Azzly because we were promised so much more than our previous EHR. While the physical appearance may have been more modern, the system itself felt like it was running on dial up internet.“ June 30, 2021 PO Pam O Chief Clinical OfficerMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The hours needed to assure accuracy of report data and waiting months for resolution to problems is not conducive to us being able to run our business efficiently“ July 3, 2024 KS Kathleen S Program DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “So far, Azzly has been easy to use and navigate.“ November 15, 2022 CB Courtney B DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The system itself is not conducive to working in a behavioral health group home.“ May 10, 2021 TR Thomas R OwnerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “From initial demonstration through Project Management, Azzly has supported with their expertise along the entire journey.“ January 26, 2022 CB Courtney B DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It is not an effective EHR for us.“ May 10, 2021 JC James C Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The process has been very supportive and they have worked diligently to implement special requests, making the software feel like our own.“ July 15, 2020 AB Austin B CEOHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Horrible.“ November 8, 2021 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LT Leslie T. Director of Operations Mental Health Care Used the software for: 1-2 years ### "We are committed to Azzly" April 4, 2017 5.0 Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs. Pros It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting Cons For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid. Review Source Response from AZZLY April 11, 2019 Leslie, we are so happy to have had your business these last few years. You had some concerns about the ease of use a couple years ago, and we're glad to report that our updates since have addressed many of the issues you brought up! Our latest update to AZZLY Rize has a robust and VERY customizable library of reports and our new filters make it easier than ever. New customers have been vocal about their pleasure with the ease of use. NS Nathan S. Owner/Operator Hospital & Health Care Used the software for: 2+ years ### "Versatile and well developed" January 31, 2020 4.0 We have been able to collaborate with our team 1000% better for better delivery of service and communication to insurance companies. Pros Secure online and very functional. We are a smaller company and have some specific needs that AZZLY has done a fantastic job of delivering solutions proving that we are important to them as a customer. Cons The only thing that I find challenging is the printing of medical records. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Functionality, web based, Customer Service. Review Source Response from AZZLY February 4, 2020 Thank you, Nathan. We're so glad to have been a value to your company. Thank you for your review. Your feedback is important to us. It's how we get better. CB Courtney B. Director Mental Health Care Used the software for: 2+ years ### "Simple...in both good and bad ways." May 10, 2021 3.0 We are not thrilled with the experience thus far. There were promises made by the Azzly Team that have not been upheld. It is not an effective EHR for us. Had we known then what we know now, we would have never purchased this EHR. Pros It is very easy to navigate. If you have used electronic health records in the past you will instantly notice how simple it is to navigate. Cons The system itself is not conducive to working in a behavioral health group home. It does not have any where near the amount of features that it should to really be effective. The Azzly Team also does not help much when it comes to helping edit to system to better fit your needs...despite that being a selling point in the purchasing process. Reason for choosing AZZLY Rize They informed us they would be able to edit the software and make it individualized for us. They told us to just to ask and they would do it. Review Source Response from AZZLY May 18, 2021 The Founder and CEO will be reaching out with the Product Manager to have a virtual meet up and resolve any issues that you and/or staff are experiencing. We pride ourselves on being responsive and delivering what you need for your programs to be successful. Expect that email today. JC James C. Clinical Director Mental Health Care Used the software for: 6-12 months ### "A clinical EMR review" July 15, 2020 5.0 Pros I have worked with several EMR programs though out my career and most feel like are developed by programmers and the clinical staff have to adapt to conform what the software is capable of. Azzly has worked closely with our team to help develop an intuitive EMR that feels like it was developed by and for Clinicians. The process has been very supportive and they have worked diligently to implement special requests, making the software feel like our own. Cons I do not believe any EMR will meet 100% of an agencies desires, but I am unable to nail down any significant cons due to the technical support they provide and the lengths they have gone to help customize the system to our specific needs. Review Source Response from AZZLY July 16, 2020 Thank you for the glowing review, James! We're glad to hear that the system meets your needs and feels like your own. I spoke with Traci who has worked closely with your team and I want to give kudos to you for your investment in your team's success with AZZLY. We're thankful for our continuing partnership. MT Megan T. Office Manager/Administrative Assistant Mental Health Care Used the software for: 1-2 years ### "Innovative software with amazing customer service!" March 27, 2017 4.0 Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly! Pros Tracks authorizations Staff communication is built in Secure email and fax direct from azzly Cons No sorting option for payments recieved for each therapist/doctor There is not a box for patient name in the SEOB tab when entering insurance payments Review Source Response from AZZLY April 12, 2019 Thank you Megan. We wish you and your team much success. It has been a delight working with them! Our team is excited to release AZZLY's new user interface within the next 90 days with new enhancements and functionality. It will be easier and better than ever! UPDATE: Megan! Happy to announce that the issue you brought up will be resolved when SEOB is moved to Rize. AB Angie B. Nursing Supervisor Hospital & Health Care Used the software for: 2+ years ### "Customer Support prompt and thorough" June 18, 2019 3.0 AZZLY support has been thorough and prompt. They work quickly to help resolve issues and work through customer problems. Pros The ability to navigate throughout a client's chart with ease to locate specific documentation. Cons Updates that can make documentation tedious at times. May not be necessary for all departments. Review Source Response from AZZLY June 27, 2019 Hi Angie- Thank you for your review. Our updates and changes are made based on user input and we try to make sure we do not disrupt any department's workflow. An AZZLY team member will reach out to discuss so we can be more aware. We want to make your documentation easier not more difficult. Appreciate your sharing. DD Deanne D. Substance abuse counselor Mental Health Care Used the software for: 2+ years ### "Rize Review" June 19, 2019 4.0 I want to say the staff is absolutely wonderful, they are available at all times and quick to respond. They are very friendly and professional. Pros Easy to use and navigate, and the company is always working hard to make improvements. The staff listens to feedback and seem genuinely concerned to resolve any issues. Cons Information that you are currently entering can be lost if connection to internet is broken Documents have to be locked before you sign. Review Source Response from AZZLY June 25, 2019 YES! Thank you, Deanne. We are so glad that our software and our Client Services support have been a value for you. KB Kimberly B. RN Medical Practice Used the software for: 1-2 years ### "Azzly is no good for medical use" June 20, 2019 1.0 Negative and frustrating Pros Not very much. I have experienced more frustration than positive outcomes. Cons Too many steps to write orders No pop-up type alerts for allergies, orders No ability to have treatments on EMAR or anywhere they can be scheduled Overall too slow in switching screens Delays in medication administration due to Azzly being down at times Often have had to call support after updates Review Source Response from AZZLY June 27, 2019 Kimberly, did you receive an email yet from Client Services? I passed this along last week, but if you haven't heard from them yet, please reach out again (clientservices@azzly.com). We'd like to speak to you specifically about the allergy pop-up you mentioned. Our software includes allergy pop-ups! So if this isn't enabled for you, we want to make sure it's being utilized. As to the general slowness, we are working with your organization from a tech perspective to run diagnostics and make sure your software and your Internet are up to date and can handle Rize. Our CIO was onsite with your IT consultant and everything seemed to be running smoothly? If you have any other issues, please, feel free to email clientservices@azzly.com to resolve JT Jennifer T. Recovery Support Specialist Mental Health Care Used the software for: 6-12 months ### "Unbelieveable" April 29, 2019 1.0 Poor Pros Once the option to upload documents was finally able to use, this feature is the most user friendly of the entire program. Cons All of the changes since July of 2018 have been ridiculous. We get used to one way of doing things then the next day there are changes that unless someone comes to you personally to describe exactly what the changes are: the time spent trying to figure out something as simple as transcribing a case management note can take an hour before you can even begin. This system is very slow. Very time consuming!! This program is NOT user friendly!!! Hard to see and just overall poor quality. Review Source Response from AZZLY April 30, 2019 Jennifer and Ashley, thank you for reviewing honestly and expressing your concerns. That's how we get better. I've shared your comment with Client Services. They'll be in touch soon. BY BRY Y. RN Health, Wellness and Fitness Used the software for: 1-2 years ### "AZZLY" June 18, 2019 4.0 The updates are sometimes not user friendly, it does not seem to be designed for ease of use regarding medical staff/use. Overall, once you get the hang of it, you get used to it. Pros once the information is entered into azzly, it mostly easy to find the information you are looking for Cons Updates are not user friendly for medical purposes; multiple steps involved in opening information. Review Source Response from AZZLY June 20, 2019 Thank you for your review. Our updates and changes are made based on user input and we try to make sure we do not disrupt any department's workflow. An AZZLY team member will reach out to discuss so we can be more aware. We want to make your documentation easier not more difficult. Appreciate your sharing. SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: Less than 6 months ### "Rising with AZZLY Rize" October 17, 2023 5.0 Buena, es un software bueno y que alivia bastante el hecho de que se note que hay personal detrás dándole soporte. Pros Es un software que me agrada que es fácil de manejar y el cual se nota que tiene un buen soporte tecnico detrás que se esmera por añadir mejoras y nuevas funciones al mismo. Cons Si llegase a haber problemas de conexión por la red la información que uno este manejando en ese momento podría dañarse lo cual me parece algo un poco negativo pero que siendo realistas sucede en muy pocas ocasiones. Review Source Response from AZZLY October 17, 2023 Thank you for this review! We are very proud of our team for working together to provide support to our clients. AA Albania A. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Very satisfied " June 24, 2019 5.0 It is easy to follow and it has quick access to the client's information. Pros I like the expand alert. I also like how easy it is to go to the client's echart with just one click. Cons It would be nice if the system would load up faster when search client's information. Review Source Response from AZZLY June 25, 2019 Thank you, Albania! we appreciate your review! It means a lot to the entire AZZLY team. We work hard every day to deliver the best solution for your needs. Glad you find it easy! kM kristin M. Clinical Coordinator Mental Health Care Used the software for: Less than 6 months ### "User friendly and makes my job easier! " April 4, 2019 4.0 Support help has been great and seem to understand issues when when arises. Pros What I like most about Azzly is that I am able to review my particular work, by selecting user and also pick the date ranger. I can also go into "my work" and see if there is anything outstanding or that needs to be reviewed. I alos like the feature that I can send an alert to all staff or only certain staff when there is something that needs attentions. Lastly, it took me only a few days to understand the system, it is very user friendly. Cons The only thing i find frustrating is I have to always be mindful to select the date range (last 30-days) when I am looking for records. Review Source Response from AZZLY April 5, 2019 Thank you, Kristin! We're very glad to hear that you're enjoying the ease of use and versatility of the AZZLY Rize solution. And we're happy to hear that our support team has been so helpful. KS Kathleen S. Program Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great electronic health record" November 15, 2022 5.0 So far, Azzly has been easy to use and navigate. Pros Easy to use and navigate. Easy access to support Cons So far, I love all the features available on Azzly Rize. Review Source Response from AZZLY November 17, 2022 Thank you for this glowing review, Kathleen! We're glad to hear AZZLY is working out for you. We always value feedback from our clients. That's how we get better. AC Ashley C. Therapist Mental Health Care Used the software for: Less than 6 months ### "Azzly questionare" June 18, 2019 4.0 I have had a pleasant interaction with azzly. I have not had issues in which I have had to contact support. Pros I like the ease of use with everything being within a click. I think that the paper work itself is easy to use and user friendly with the calendar being connected to the clients chart. Cons I don't like that you have to close out of a form to go to the Calendar. It would be helpful to keep forms open and use calender. Review Source Response from AZZLY June 19, 2019 Cool! Thank you for this review, Ashley. Your feedback is important to us. We're glad to hear the one-click system is working out for you, and we've forwarded the comment on the calendar to the development team for follow-up. SS Susan S. Director Mental Health Care Used the software for: 6-12 months ### "AZZLY Review" May 15, 2021 5.0 Pros The Customer Service is excellent. The staff responds quickly, and they are very helpful. They continue to monitor the problem until it is solved. AZZLY has one of the best Customer Service that I have experienced. Cons It takes awhile to learn it for those individuals who are not very computer saavy. Review Source KL Kayla L. Clinical Associate Hospital & Health Care Used the software for: 6-12 months ### "AZZLY Rize " June 19, 2019 3.0 Pros I enjoy the access of all client records. Cons It is slow and sometimes shuts itself down. Review Source Response from AZZLY June 27, 2019 Kayla, we are aware from the reviews you and your coworkers have left this week that some of the users at your facility are less than pleased with AZZLY Rize. Our support staff will be working with your staff to address your issues. Thank you for your review. DEE Destiny Evans E. CBHT Mental Health Care Used the software for: Less than 6 months ### "AZZLY" April 4, 2019 4.0 I overall like the program Pros I like how easy and quick it is to pick up Cons I don't like the occasional issues that I have with the program such as when you add a patient to a group after the others are signed in, the program will show them present but not able to put a note and when you make the absent it will allow a note. You have to struggle it a bit to get it to finally straighten itself out. Review Source Response from AZZLY April 9, 2019 Destiny, thank you for your review. We're glad to hear that you overall like the solution and would recommend it. We're sorry to hear about these issues :/ We'll be in touch shortly to discuss how you can most effectively use AZZLY Rize. HL Hannah L. Postdoctoral Fellow Hospital & Health Care Used the software for: Less than 6 months ### "Review of Azzly" April 5, 2019 4.0 Pros I really appreciate the IMR function, which allows you to pull in text from previous notes. This increases efficiency and makes writing treatment plan updates and individual session notes relatively easy. Cons It is very frustrating that the calendar does not link directly to notes. It would be wonderful if the "check-in" function would automatically create a treatment note. Review Source Response from AZZLY April 11, 2019 Thank you for your review. I have forwarded your comment to our client services team for their review and follow up. We appreciate your letting us know. That¿s how we keep getting better. CB Carrie B. Administrator Used the software for: 6-12 months ### "Extremely helpful staff, amazing response time to questions" June 27, 2017 5.0 Pros The software is user friendly. I am impressed with the constant updates to better improve the system. The team behind the software is AMAZING Cons The only concern I can think of, which I know cannot be avoided, is the glitches that come with technology sometimes Review Source JP Jeremy P. Chemical Dependancy Counselor Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Azzly is a blessing!" June 18, 2019 5.0 Azzly is so amazing and easy to navigate through. It is by far the best program that I have used. Pros It's ease to navigate through. So easy and simple. Cons All the updates that have been happening. But this I know has to happen. Review Source Response from AZZLY June 19, 2019 "Azzly is so amazing and easy to navigate through. It is by far the best program that I have used." WOW! Love this glowing review. Thanks, Jeremy. jH jodi H. therapist Mental Health Care Used the software for: Less than 6 months ### "Azzly" June 24, 2019 3.0 Pros the worklist is very helpful to keep things organized Cons questions being asked multiple times in different sections, functions still not working items being deleted Review Source Response from AZZLY June 25, 2019 Thank you for your review, Jodi. We are glad to hear the worklist is helping you. CD Christian D. Used the software for: ### "Everything is handled in AZZLY" March 27, 2015 5.0 I have been using the AZZLY system for the past 6 months. I really love how it makes my workflow more efficient. I never have to leave the platform. AZZLY is also really easy to learn and implement. I thought the setup and install would be brutal - it was a breeze since AZZLY is in the cloud! Great customer service as well. Overall the system makes my job easier. Worth the $600 monthly expense. Review Source Response from AZZLY March 27, 2015 Thank you Christian. We wish you and your practice much success. PO Pam O. Chief Clinical Officer Mental Health Care Used the software for: 6-12 months ### "Updated review" July 3, 2024 3.0 We're still waiting to see. Personnel are exceptional. Product currently needs a lot of attention from developers to have the product that is being promised. Pros The staff at Azzly are very professional and easy to work with. They are pleasant and never act as if reaching out is an imposition to them. Cons The hours needed to assure accuracy of report data and waiting months for resolution to problems is not conducive to us being able to run our business efficiently Reason for choosing AZZLY Rize The demo we saw showed in great detail all of the reports we would be able to run and the ability to customize our client forms. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SimplePractice did not offer the level of detailed reporting we needed and cannot handle a group practice. Review Source Response from AZZLY July 5, 2024 Pam, Management has reached out to you directly. We want to win back your 5 star rating. TR Thomas R. CEO Medical Practice Used the software for: 2+ years ### "Exceptional Platform" December 13, 2023 4.0 Very positive. Environments are constantly changing and Azzly supports being able to improve with these changing conditions. Actually encourages it. Allows the user to feel closely tied to the success of the product developers and owners. Pros Too many to list. Supports our needs, customer service is very responsive, steady communication flow of any upcoming industry changes, user friendly once the user is acclimated, easy learning curve, multiple features, listens to customer advice for improvements...and more. Cons Need some additional changes to existing process flow perhaps. Need some a few forms linked. Reason for choosing AZZLY Rize We wanted something different from other companies who provide similar services for. Review Source Response from AZZLY December 14, 2023 Thank you for your kind review! It takes the whole team working together and listening to our clients. So glad to hear it's working well for you. Similar Products Featured