Ladybird Web Solution

Faveo Helpdesk

5 / 5 3 reviews

Who Uses This Software?

Customer Support, Ticketing System, Helpdesk


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $108.00/one-time
  • Free Version
    Yes
  • Deployment
    Installed - Mac
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Ladybird Web Solution
  • www.ladybirdweb.com
  • Founded 2009
  • India

About Faveo Helpdesk

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.


Faveo Helpdesk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Faveo Helpdesk Reviews Recently Reviewed!


Excellent product that should not be overlooked!

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I would consider this a "rising star" in the world of helpdesk solutions. Looking forward to their planned SaaS version coming up later this year!

Pros: We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them! There were a few roadblocks but the team pulled it off. They were more than happy to help us with getting all the email templates to look very similar between Spiceworks and Faveo, and ensured that all the little quirks arising from the migration process were ironed out.

Cons: Bit of a learning curve, but that goes with the territory because it's not a basic helpdesk system. It's worth it!

Best self-hosted support-ticket-system!

May 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: The application is not hosted in the cloud (unless you book the hosted version), which means complete control over the software. The software contains all the important features that you also know from other comparable apps.

Cons: In general testing, I noticed no negative points. However, we had the problem in our own tests that unnecessary emails were sent.

Affordable Ticketing System

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It has a good UI and a built-in knowledge base.

Cons: We have run into problems that are hard to troubleshoot.

Overall: It has a good UI and a built-in knowledge base. The product is young and going through many changes.