Ladybird Web Solution

Faveo Helpdesk


5 / 5
6 reviews

Who Uses This Software?

Customer Support, Ticketing System, Helpdesk


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $108.00/one-time
  • Pricing Details
    2 paid cloud versions and 3 paid self-hosted versions.
  • Free Version
    Yes
  • Deployment
    Installed - Mac
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Ladybird Web Solution
  • www.ladybirdweb.com
  • Founded 2009
  • India

About Faveo Helpdesk

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.


Faveo Helpdesk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

Faveo Helpdesk Reviews Recently Reviewed!


Excellent product that should not be overlooked!

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would consider this a "rising star" in the world of helpdesk solutions. Looking forward to their planned SaaS version coming up later this year!

Pros: We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them! There were a few roadblocks but the team pulled it off. They were more than happy to help us with getting all the email templates to look very similar between Spiceworks and Faveo, and ensured that all the little quirks arising from the migration process were ironed out.

Cons: Bit of a learning curve, but that goes with the territory because it's not a basic helpdesk system. It's worth it!

Best self-hosted support-ticket-system!

May 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: The application is not hosted in the cloud (unless you book the hosted version), which means complete control over the software. The software contains all the important features that you also know from other comparable apps.

Cons: In general testing, I noticed no negative points. However, we had the problem in our own tests that unnecessary emails were sent.

A hassle-free product and extremely supportive team!

Mar 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The on-boarding team has always been on its toes to help us get through any issue in minutes.

Cons: There's so much to do with the product because of its entirety that we want to use everything from day one.

Overall: Ease of use and the on-boarding process was managed with precision that we could get started the same day.

Help Desk software with good features and value for money

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Features, customizations, willingness of team to quickly implement new features

Cons: Overall software is good but right now there is No integration with chat. The team has mentioned that it is in the road map.

Capterra loader

Good and reliable helpdesk

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Performance and support of faveo helpdesk is great.

Cons: I very liked its performance and web interface ui

Affordable Ticketing System

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has a good UI and a built-in knowledge base.

Cons: We have run into problems that are hard to troubleshoot.

Overall: It has a good UI and a built-in knowledge base. The product is young and going through many changes.