Ladybird Web Solution

Faveo Helpdesk

5 / 5 1 review

Who Uses This Software?

Customer Support, Ticketing System, Helpdesk


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $108.00/one-time
  • Free Version
    Yes
  • Deployment
    Installed - Mac
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Ladybird Web Solution
  • www.ladybirdweb.com
  • Founded 2009
  • India

About Faveo Helpdesk

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.


Faveo Helpdesk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Faveo Helpdesk Reviews Recently Reviewed!

Affordable Ticketing System

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It has a good UI and a built-in knowledge base.

Cons: We have run into problems that are hard to troubleshoot.

Overall: It has a good UI and a built-in knowledge base. The product is young and going through many changes.