# Faveo Helpdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Faveo Helpdesk the right Help Desk solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews --- Faveo Helpdesk 4.5 (117) [View alternatives](https://www.capterra.com/p/147036/Faveo-Helpdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Faveo Helpdesk Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews MS Mohamed S Computer programmarComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “With an array of features like ticket management, automated workflows, and robust analytics, it promises to enhance the efficiency and responsiveness of support teams.“ May 14, 2024 LS Lorenzo John S Junior DeveloperReal Estate, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Despite the ease of access and functionality, Faveo may sometimes stumble upon updating issues which can cause inconvenience to the consumers.“ November 25, 2024 AN Adriana N Enterprise ProcessesInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes.“ May 20, 2024 BH Barry H Network SpecialistInternet, 2 - 10 employeesUsed the software for: 1-2 years. “Setting are sometimes hard to find for me as a beginner.“ April 16, 2025 DB Dylan B ITAccounting, Self-employedUsed the software for: 1-2 years. “It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great!“ November 23, 2025 RN Ravi Sankar N DGMInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Product features which was expected is not available“ August 29, 2024 NV Naresh V DevOpsInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Their responsiveness after ticket assignment and their approach to customer issues are commendable“ November 29, 2025 aw alain w Intelligence professionalInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Some configuration options are difficult to understand and change.“ July 11, 2023 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anmol G. Founder & CEO Financial Services Used the software for: 1-2 years ### "Very comprehensive help desk software at such a low price" March 17, 2021 5.0 We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets. Pros The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+. Cons Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Faveo Helpdesk Pricing point for the given feature set made the difference while making the purchase. Other options were only cheaper to start with, but faveo's price has been affordable even with larger team size. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customization options were not there and it was pretty expensive. Also, buggy at times. Review Source Response from Ladybird Web Solution May 15, 2024 Thank you for choosing us, Anmol. We're constantly improving our features to enhance your experience even more. DB Dylan B. IT Accounting Used the software for: 1-2 years ### "Faveo Helpdesk Pro great product!" November 23, 2025 5.0 Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great! Pros The new elea assistant looks very cool and exciting! Seems like they are working on quite a few nice changes and keeping the system up to date with current times Cons The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment" Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Zoho has very bad pricing and the system is not that great Review Source Response from Ladybird Web Solution December 4, 2025 Hi Dylan, thank you for your detailed review and for choosing Faveo Helpdesk. We're glad to hear you're enjoying the new Elea AI and the continuous improvements. We appreciate your feedback on ticket reassignment and missing automation parameters. Our product team is actively reviewing these to enhance workflow efficiency. Thanks also for highlighting the slowness during peak times and the API documentation challenges. We're continually working on performance optimization and clearer API guides. Your insights help us improve faster. We truly value your support, and our team is always here if you need any assistance or have more suggestions. SH Saif H. System Administration Financial Services Used the software for: 2+ years ### "Buggy and Sluggish - Could have been better" November 13, 2024 3.0 Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback. Pros Lightweight Not resource intensive Relief from Custom plugins Cons Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service Reason for choosing Faveo Helpdesk Not my decision but management decision to save cost Review Source KA Kyla A. Operations Analyst Consumer Goods Used the software for: 1-2 years ### "Honest review on Faveo Helpdesk" February 6, 2026 5.0 Such great service, good listeners to feedback and respond with newer, more improved features based on user's feedback Pros Faveo Helpdesk is very user-friendly hence extremely easy to use with many features to explore along the way Cons Still a few tweaks needed such as how the SLA validation is still under review, and room for more innovations/enhancements Review Source NV Naresh V. DevOps Information Technology and Services Used the software for: 2+ years ### "We have had a good experience with the team" November 29, 2025 4.0 It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable Pros The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally Cons The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers Review Source RR Ramesh R. Chief Executive Consultant Information Technology and Services Used the software for: 2+ years ### "Efficient Helpdesk Platform, Easy to Use and Integrate" August 27, 2025 5.0 Overall, my experience with Faveo Helpdesk has been positive. The solution provides a user-friendly interface, flexible customization options, and smooth integration with existing systems like Azure AD, which makes user and department management more efficient. While a few areas such as default templates and initial setup guidance can be improved, the platform delivers strong value in streamlining support processes and enhancing service management. Pros The platform is simple to navigate, highly customizable for our departments, and integrates smoothly with Azure AD, making user management effortless and secure Cons Some of the default forms and templates appear vague and require additional customization to align with enterprise workflows; also, initial setup of departments and mappings needs clearer guidance Review Source Response from Ladybird Web Solution November 28, 2025 Thank you, Ramesh, for taking the time to share your detailed feedback and for being a valued Faveo Helpdesk customer for over two years. We’re glad to hear that you find the platform easy to navigate, highly customizable, and well-integrated with your existing systems like Azure AD. It’s great to know that these capabilities have helped streamline your user and department management processes. We appreciate your constructive suggestions regarding default forms, templates, and initial setup guidance. Your input is extremely valuable, and our product team is actively working on enhancing templates and improving onboarding to make the setup experience even more intuitive. Thank you again for your continued trust in Faveo Helpdesk. We’re committed to delivering an even better experience and are always here to support you. MLA Muhammad Luthfi A. IT Business Analyst Food Production Used the software for: 1-2 years ### "Overall Feedback" December 26, 2025 5.0 Overall was great, all of my question already answered by the agent especially thanks to \[sensitive content hidden\] that already assist me from the beginning. Pros One of the thing that i like is how the faveo respond the ticket. They are very kind and helpful to answer my question (Also fast respond) Cons Currently i don't feel that i should write cons for Faveo Helpdesk cause so far they are very helpful. Review Source Response from Ladybird Web Solution January 5, 2026 Thank you so much, Muhammad, for taking the time to share your experience with Faveo Helpdesk. We’re truly glad to hear that our support team’s quick responses, kindness, and helpful assistance have made a positive impact for you. It’s especially rewarding to know that all your questions were addressed effectively and that you’ve had a smooth experience from the very beginning. Your recommendation means a lot to us, and feedback like yours motivates our team to continue delivering reliable support and value to our customers. If you ever need any further assistance or have suggestions in the future, we’re always here to help. MWA Muhamad Wijaya A. IT Support Consumer Goods Used the software for: 2+ years ### "Faveo Nutrifood" August 26, 2025 4.0 Pros The faveo helpdesk application offers excelllent ease of use, pricing, user experience, quick response support Cons In most cases, addressing bug in faveo helpdesk involves releasing an updated version. It also need time to contact the support before the update released Review Source Response from Ladybird Web Solution November 28, 2025 Thank you, Muhamad, for sharing your feedback and for being a long-term Faveo Helpdesk user. We’re delighted to hear that you value the platform’s ease of use, pricing, user experience, and the quick response support from our team. Your satisfaction means a lot to us. We also appreciate your constructive comments regarding bug resolutions and update cycles. Our team is continuously working to streamline the release process and reduce dependency on version updates wherever possible. We are also improving our pre-release communication and support workflows so issues can be addressed even more efficiently. Thank you once again for your trust and for helping us improve. We’re committed to delivering an even smoother experience going forward. If you ever need assistance, our support team is always here to help. FD Filippo D. IT Project Manager Machinery Used the software for: 2+ years ### "Good helpdesk software at such a low price" January 27, 2026 4.0 The faveo helpdesk application offers excelllent ease of use, pricing, user experience, quick response support Pros Faveo Helpdesk is easy to use and it offer a wide range of customization and integration with many external systems Cons The approval flow could be improved. More options and the ability to set conditions to mark the approver type would be needed. Review Source MJ Mohamed J. IT Assistant Financial Services Used the software for: 1-2 years ### "IT Assistant " November 25, 2025 4.0 Good and well, it is quite easy to access, Update and back up are easy to do .i will 8 out of 10. Nice App. Pros Nice Application. Easy to access, Varity of report's, Support is good. More secure because it is configured in Linux platform Cons Overall application design frontend not attractive because we are in AI world it should be more attractive. Review Source AK Anumol K. A Information Technology and Services Used the software for: 2+ years ### "Faveo Review" July 12, 2024 4.0 Pros Good for managing issues from client side. Cons the frequent version updates will affected our system workflow. Review Source DB Debshankar B. Security Analyst Telecommunications Used the software for: 2+ years ### "Good Product budget friendly" May 24, 2023 5.0 I have overall good experience with Faveo, except some, which is obvious while using any product, in my opinion if we discuss together then obviously we will overcome this. Pros Its good product, however i would some fore features which needs to be implemented. Other companies like Freshdesk has already implemented these features.1. Live Chat.2. BOT (Whatsapp, telegram)3. Internal chat between employees. Cons 1.In my opinion Support during night time will be more helpful, because businesses where 24x7 environment present they to to deploy or upgrade or troubleshoot during less rush hours which is available only in night time.2. Need more transparency in terms of business. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Faveo Helpdesk pricing, features, Review Source Response from Ladybird Web Solution May 15, 2024 Thank you for helping us improve Debshankar. We value your input and look forward to delivering an even better experience. RB Richa B. Founder and CEO Entertainment Used the software for: 2+ years ### "Best helpdesk sofware" April 5, 2024 5.0 Team is very quick to respond. Understand challenges and provides immediate solutions. The navigation and management of the software is very simple as compared to other softwares Pros Ticketing dashboard - it's plain simple to use and is great for customers Cons Honestly nothing - it's a rich ocean of features. For a startup like is - it was a buffet at such a neat price Reason for choosing Faveo Helpdesk Simple to use Cost Upgradation capabilities Quick support Review Source Response from Ladybird Web Solution May 9, 2024 Thank you Richa, for your kind words. We're glad to hear that you find our team responsive and our software easy to navigate. MS Mark S. Business Systems Consultant Hospital & Health Care Used the software for: 2+ years ### "High value, scalable helpdesk solution." June 8, 2023 4.0 Pros Deployment was straightforward and it's very customisable. The interface is responsive. Workflow controls are comprehensive. Many of the agents using Faveo actually like using it. Support has always been brilliant and attentive. It's an extremely high value proposition for many helpdesk functions. Cons In my experience, the Service Desk related features feel immature and aren't feature-rich enough for some uses / situations. With time I'm sure they'll develop into something very useful. But the negative is that this will take time in my opinion. If you want straightforward helpdesk functionality, Faveo is a good contender. Review Source Response from Ladybird Web Solution May 15, 2024 Thank you for helping us improve, Mark. We value your input and look forward to delivering an even better experience. DS Danial S. Senior Manager Information Technology and Services Used the software for: 2+ years ### "Comprehensive and ease of use" November 30, 2021 5.0 It is a good and functional application to ease workflow and better manage especially if the business is involved in technical support. Pros Besides being a helpdesk that receives ticket's, it's knowledge-base functionality allows us to add multiple categories and articles for our colleagues and customers to look at and perform tasks better as all the resources can be uploaded into the same application. There is also custom pages that can be used to host links to software updates etc., Cons Its back end user interface, however over the years it has greatly improved. But may need a bit of improvement on their mobile app to be more friendly. Review Source Response from Ladybird Web Solution May 13, 2024 Thank you for your valuable feedback Danial! We're continuously improving, and taken your suggestions for the mobile app into account CL Chris L. CEO Information Technology and Services Used the software for: 2+ years ### "Reviews" June 15, 2023 4.0 Pros Ticket management in one place. Interface could use some improvements. Cons Contacts not working, Reports missing on time tracking. System update banner should only be visible to admins.Admins should be able to update and back up the system without Faveo Engineers. Review Source Response from Ladybird Web Solution May 15, 2024 Your feedback is valuable to us, Chris and we're committed to addressing your concerns and improving our service. TP Talal P. Senior Commercial Systems Administrator Marketing and Advertising Used the software for: 2+ years ### "Faveo Review" May 19, 2023 5.0 Pros Ticket Approvals, Tickets Accessibility, Cons Users cant see the approval status of ticket where it is pending Review Source Response from Ladybird Web Solution May 13, 2024 Thank you for choosing us & your valuable feedback, Talal We're constantly improving features to enhance your experience even more. PD Paulo D. Manager Information Technology and Services Used the software for: 2+ years ### "Great valur for the money" December 12, 2022 4.0 Pros Exceptional team who's always available to help. It's easy to use with a lot of features that help us to manage our tickets. Cons Nothing to declare regarding the software or the team. There should be more payment options. Razorpay seems to have a lot of bugs. Review Source Response from Ladybird Web Solution May 15, 2024 We're glad you find Faveo Helpdesk's ease and we'll work to meet your needs, Paulo. SK Sven K. Support Computer Software Used the software for: 2+ years ### "Maintenance Session" November 8, 2023 4.0 Pros It has a good GUI, Support is very responsive Cons The notification possibilities via e-mail are rather limited as I cannot address single persons Review Source Response from Ladybird Web Solution May 13, 2024 Thank you for choosing us, Sven. We're constantly improving features to enhance your experience even more. CS Chacha S. Senior Software Consultant Computer Software Used the software for: Less than 6 months ### "Faveo Review" October 25, 2023 4.0 So far so good , working as expected. Pros The ticket management feature was easy to use and covered our requirement and also the flexibility to change the ticket submission form Cons The setup process was a bit of challenge setting up on our own, but with help from faveo team we managed to setup successfully Alternatives considered [Kayako](https://www.capterra.com/p/80775/Kayako/) Review Source Response from Ladybird Web Solution May 15, 2024 We are glad you find Faveo Helpdesk's ease and we'll work to meet your needs. SAI Shamir Ali I. Lead System Engineer Information Technology and Services Used the software for: 2+ years ### "Faveo Helpdesk Review" June 13, 2023 4.0 Pros Easy to access logs and Agent helpdesk, User friendly. Cons Need to improve on Reports , ie., Changes and Asset Management there is no option to have more columns Review Source Response from Ladybird Web Solution May 15, 2024 Thank you for helping us improve, Shamir Ali. We value your input and look forward to delivering an even better experience. MN Manisha N. IT Manager Hospital & Health Care Used the software for: 1-2 years ### "Best ticketing tool" February 15, 2024 5.0 Pros It is very easy to use. Support team is very helpful. They are always ready to help in case of need. Cons It is overall good product. There is nothing which I don't like in it Review Source Response from Ladybird Web Solution May 10, 2024 Thank you for your support Manisha! We're happy to hear you had a positive experience with us. Your feedback is invaluable. hA hamza A. SR System admin Computer Software Used the software for: 2+ years ### "Excellent " June 4, 2023 5.0 Pros flexible and very perfect solution for the helpdesk support system Cons update feature, some times after update the system gets errors, hopefully this will be fixed in the next release Review Source Response from Ladybird Web Solution May 15, 2024 Thank you for helping us improve, Hamza. We value your input and look forward to delivering an even better experience. AD Ahil D. Asociate Manager Financial Services Used the software for: 6-12 months ### "Favio Helpdesk Review " July 13, 2023 5.0 Pros We have evaluated so many Ticketing tool in those tools favio seems very cheaper price and we will get good support for the tool. Cons The tool is very user friendly and , anyone can manage Easly, In case any difficulty we can reach to the support team and they will fix the issues in an hour. Review Source Response from Ladybird Web Solution May 16, 2024 Thank you for choosing us and taking the time to share your feedback Ahil. KR Kishan R. Admin Accounting Used the software for: 2+ years ### "Helpdesk Feadback" July 19, 2023 5.0 Pros Team support is good and response time is Quick Review Source Response from Ladybird Web Solution May 16, 2024 Thank you for choosing us, Kishan. We're constantly improving features to enhance your experience even more. 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