--- title: "Faveo Helpdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Faveo Helpdesk the right Help Desk solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/" page_type: "reviews" language: "en" --- Faveo Helpdesk 4.5 (117) [View alternatives](https://www.capterra.com/p/147036/Faveo-Helpdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Faveo Helpdesk Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews DB Dylan B ITAccounting, Self-employedUsed the software for: 1-2 years. “It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great!“ November 23, 2025 LS Lorenzo John S Junior DeveloperReal Estate, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Despite the ease of access and functionality, Faveo may sometimes stumble upon updating issues which can cause inconvenience to the consumers.“ November 25, 2024 LS Lorenzo John S Junior DeveloperReal Estate, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It serves its users well by helping them track the status of the tickets, as said by their personal reviews.“ November 25, 2024 BH Barry H Network SpecialistInternet, 2 - 10 employeesUsed the software for: 1-2 years. “Setting are sometimes hard to find for me as a beginner.“ April 16, 2025 NV Naresh V DevOpsInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Their responsiveness after ticket assignment and their approach to customer issues are commendable“ November 29, 2025 AS Alexander S Software DeveloperInsurance, 51 - 200 employeesUsed the software for: 6-12 months. “Takes long to get assistance when the is an issue on the helpdesk“ November 7, 2023 MS Mohamed S Computer programmarComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “With an array of features like ticket management, automated workflows, and robust analytics, it promises to enhance the efficiency and responsiveness of support teams.“ May 14, 2024 FD Fadi D Deputy CIOInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The forms building process is quite complicated as the main fields are driven from the default form and this is quite confusing.“ May 1, 2023 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anmol G. Founder & CEO Financial Services Used the software for: 1-2 years ### "Very comprehensive help desk software at such a low price" March 17, 2021 5.0 We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets. Pros The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+. Cons Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Faveo Helpdesk Pricing point for the given feature set made the difference while making the purchase. Other options were only cheaper to start with, but faveo's price has been affordable even with larger team size. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customization options were not there and it was pretty expensive. Also, buggy at times. Review Source Response from Ladybird Web Solution May 15, 2024 Thank you for choosing us, Anmol. We're constantly improving our features to enhance your experience even more. DB Dylan B. IT Accounting Used the software for: 1-2 years ### "Faveo Helpdesk Pro great product!" November 23, 2025 5.0 Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great! Pros The new elea assistant looks very cool and exciting! Seems like they are working on quite a few nice changes and keeping the system up to date with current times Cons The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment" Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Zoho has very bad pricing and the system is not that great Review Source Response from Ladybird Web Solution December 4, 2025 Hi Dylan, thank you for your detailed review and for choosing Faveo Helpdesk. We're glad to hear you're enjoying the new Elea AI and the continuous improvements. We appreciate your feedback on ticket reassignment and missing automation parameters. Our product team is actively reviewing these to enhance workflow efficiency. Thanks also for highlighting the slowness during peak times and the API documentation challenges. We're continually working on performance optimization and clearer API guides. Your insights help us improve faster. We truly value your support, and our team is always here if you need any assistance or have more suggestions. SH Saif H. System Administration Financial Services Used the software for: 2+ years ### "Buggy and Sluggish - Could have been better" November 13, 2024 3.0 Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback. Pros Lightweight Not resource intensive Relief from Custom plugins Cons Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service Reason for choosing Faveo Helpdesk Not my decision but management decision to save cost Review Source NV Naresh V. DevOps Information Technology and Services Used the software for: 2+ years ### "We have had a good experience with the team" November 29, 2025 4.0 It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable Pros The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally Cons The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers Review Source RR Ramesh R. Chief Executive Consultant Information Technology and Services Used the software for: 2+ years ### "Efficient Helpdesk Platform, Easy to Use and Integrate" August 27, 2025 5.0 Overall, my experience with Faveo Helpdesk has been positive. The solution provides a user-friendly interface, flexible customization options, and smooth integration with existing systems like Azure AD, which makes user and department management more efficient. While a few areas such as default templates and initial setup guidance can be improved, the platform delivers strong value in streamlining support processes and enhancing service management. Pros The platform is simple to navigate, highly customizable for our departments, and integrates smoothly with Azure AD, making user management effortless and secure Cons Some of the default forms and templates appear vague and require additional customization to align with enterprise workflows; also, initial setup of departments and mappings needs clearer guidance Review Source Response from Ladybird Web Solution November 28, 2025 Thank you, Ramesh, for taking the time to share your detailed feedback and for being a valued Faveo Helpdesk customer for over two years. We’re glad to hear that you find the platform easy to navigate, highly customizable, and well-integrated with your existing systems like Azure AD. It’s great to know that these capabilities have helped streamline your user and department management processes. We appreciate your constructive suggestions regarding default forms, templates, and initial setup guidance. Your input is extremely valuable, and our product team is actively working on enhancing templates and improving onboarding to make the setup experience even more intuitive. Thank you again for your continued trust in Faveo Helpdesk. We’re committed to delivering an even better experience and are always here to support you. MLA Muhammad Luthfi A. IT Business Analyst Food Production Used the software for: 1-2 years ### "Overall Feedback" December 26, 2025 5.0 Overall was great, all of my question already answered by the agent especially thanks to \[sensitive content hidden\] that already assist me from the beginning. Pros One of the thing that i like is how the faveo respond the ticket. They are very kind and helpful to answer my question (Also fast respond) Cons Currently i don't feel that i should write cons for Faveo Helpdesk cause so far they are very helpful. Review Source Response from Ladybird Web Solution January 5, 2026 Thank you so much, Muhammad, for taking the time to share your experience with Faveo Helpdesk. We’re truly glad to hear that our support team’s quick responses, kindness, and helpful assistance have made a positive impact for you. It’s especially rewarding to know that all your questions were addressed effectively and that you’ve had a smooth experience from the very beginning. Your recommendation means a lot to us, and feedback like yours motivates our team to continue delivering reliable support and value to our customers. If you ever need any further assistance or have suggestions in the future, we’re always here to help. KA Kyla A. Operations Analyst Consumer Goods Used the software for: 1-2 years ### "Honest review on Faveo Helpdesk" February 6, 2026 5.0 Such great service, good listeners to feedback and respond with newer, more improved features based on user's feedback Pros Faveo Helpdesk is very user-friendly hence extremely easy to use with many features to explore along the way Cons Still a few tweaks needed such as how the SLA validation is still under review, and room for more innovations/enhancements Review Source FD Filippo D. IT Project Manager Machinery Used the software for: 2+ years ### "Good helpdesk software at such a low price" January 27, 2026 4.0 The faveo helpdesk application offers excelllent ease of use, pricing, user experience, quick response support Pros Faveo Helpdesk is easy to use and it offer a wide range of customization and integration with many external systems Cons The approval flow could be improved. More options and the ability to set conditions to mark the approver type would be needed. Review Source MWA Muhamad Wijaya A. IT Support Consumer Goods Used the software for: 2+ years ### "Faveo Nutrifood" August 26, 2025 4.0 Pros The faveo helpdesk application offers excelllent ease of use, pricing, user experience, quick response support Cons In most cases, addressing bug in faveo helpdesk involves releasing an updated version. It also need time to contact the support before the update released Review Source Response from Ladybird Web Solution November 28, 2025 Thank you, Muhamad, for sharing your feedback and for being a long-term Faveo Helpdesk user. We’re delighted to hear that you value the platform’s ease of use, pricing, user experience, and the quick response support from our team. Your satisfaction means a lot to us. We also appreciate your constructive comments regarding bug resolutions and update cycles. Our team is continuously working to streamline the release process and reduce dependency on version updates wherever possible. We are also improving our pre-release communication and support workflows so issues can be addressed even more efficiently. Thank you once again for your trust and for helping us improve. We’re committed to delivering an even smoother experience going forward. If you ever need assistance, our support team is always here to help. MJ Mohamed J. IT Assistant Financial Services Used the software for: 1-2 years ### "IT Assistant " November 25, 2025 4.0 Good and well, it is quite easy to access, Update and back up are easy to do .i will 8 out of 10. Nice App. Pros Nice Application. Easy to access, Varity of report's, Support is good. More secure because it is configured in Linux platform Cons Overall application design frontend not attractive because we are in AI world it should be more attractive. Review Source DB Debshankar B. Security Analyst Telecommunications Used the software for: 2+ years ### "Good Product budget friendly" May 24, 2023 5.0 I have overall good experience with Faveo, except some, which is obvious while using any product, in my opinion if we discuss together then obviously we will overcome this. Pros Its good product, however i would some fore features which needs to be implemented. Other companies like Freshdesk has already implemented these features.1. Live Chat.2. BOT (Whatsapp, telegram)3. Internal chat between employees. Cons 1.In my opinion Support during night time will be more helpful, because businesses where 24x7 environment present they to to deploy or upgrade or troubleshoot during less rush hours which is available only in night time.2. Need more transparency in terms of business. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Faveo Helpdesk pricing, features, Review Source Response from Ladybird Web Solution May 15, 2024 Thank you for helping us improve Debshankar. We value your input and look forward to delivering an even better experience. mF mark F. system engineer Information Technology and Services Used the software for: 2+ years ### "Faveo Helpdesk Software" January 18, 2024 4.0 Pros We use it for ticket management, and it serves as a good tool for our environment. Having the ability to manually add or email issues to a central management environment is very helpful. There are probably 'more' things we could do with this system but customizations to our environment was easy, and functions well. Cons Occasional issues doing the upgrades are there - but there in all systems. Their support staff if very helpful and usually able to resolve the issue in a quick and timely manner. Review Source Response from Ladybird Web Solution May 13, 2024 Thank you for your feedback mark. BS Bertus S. Director Information Technology and Services Used the software for: 1-2 years ### "Great software for our company" June 19, 2023 4.0 SuperB ... Pros Simple setup, I had it running within a day, and started customizing it for our needs. Structured communication with our clients. Cons Time registration is a bit poor, and it's most fitted for support organisations that works with credits. If you don't but do it on hour base with monthly invoice then it's a bit hard to configure Review Source Response from Ladybird Web Solution May 16, 2024 Thank you for choosing us & your valuable feedback, Bertus. We're constantly improving features to enhance your experience even more. sM shoaib M. IT Technical Assistant Manager Retail Used the software for: 2+ years ### "Great Tool For Incidents" April 19, 2023 5.0 Pros All of the build in features are very good to use, the most amazing feature is the Email notification, its really easy to monitor. Cons Nothing as such. All of the features are easy to use. Review Source Response from Ladybird Web Solution May 15, 2024 Thank you for choosing us & your valuable feedback, Shoaib. KA Khanza A. SNOC Administrator Information Technology and Services Used the software for: 2+ years ### "Experience of using faveo helpdesk" January 31, 2024 4.0 Pros The feature summary of the ticket and agent Cons bugs after update the version software.. Review Source Response from Ladybird Web Solution May 13, 2024 Thanks for choosing us Khanza! We're actively working to address any bugs post-update for smoother experiences. ZS Zicco S. System Administrator Education Management Used the software for: 1-2 years ### "Very Good Software with Great support!" October 18, 2021 5.0 Pros We have been using faveo helpdesk as a ticket management system for our organisation. It is a great system with a very good user interface for users as wll as administrators. Faveo has lots of features among those which we frequently use include workflow which we use to filter tickets based on the topic to auto-assign to different departments and agents, this system can also be integrated using LDAP for authentication and accounting as well. The support is very prompt, cooperative and helpful too. Cons LDAP Integration could be made more flexible. Review Source Response from Ladybird Web Solution May 15, 2024 Thank you for your valuable feedback, Zicco. Your suggestions are important to us, and we're continuously working to enhance our services. HO Hafizh O. Administrative Information Technology and Services Used the software for: 2+ years ### "Faveo Helpdesk review" November 6, 2023 5.0 Pros Faveo is easy to use, user friendly, Fast Respond, Best ticket management we used. Cons Time different from Indonesia make it a bit hard coordination Review Source Response from Ladybird Web Solution May 15, 2024 Your feedback is greatly appreciated and helps us enhance our services Hafizh. We’re continuously working to improve our global support to better serve all our users. TM Toni M. Marketing Director Education Management Used the software for: 2+ years ### "Best software for helpdesk" December 21, 2022 5.0 Pros Easy to use and easy implementation. Quick technical support from FAVEO Cons The software es quite complete but FAVEO team is working hard in order to launch new features every moth. Review Source Response from Ladybird Web Solution May 16, 2024 Thank you for choosing us & your valuable feedback, Toni BC Ben C. Server Administrator Mental Health Care Used the software for: 1-2 years ### "Great Product. I would recommend." June 15, 2023 5.0 Pros Ease of use. Easy to instruct users on how to place tickets. Cons There's nothing I can complain about at this time. Review Source Response from Ladybird Web Solution May 16, 2024 Thank you for choosing us and taking the time to share your feedback Ben. TG Tomasz G. Senior System Engineer Computer Hardware Used the software for: 1-2 years ### "Faveo Faveo" January 12, 2024 5.0 Pros Easy of use, intereface, greate support. Cons All is great. All is great. All is great. Review Source Response from Ladybird Web Solution May 16, 2024 We are glad you find Faveo Helpdesk ease and we will work to meet your needs, Tomasz. SG Sanjay G. Founder Financial Services Used the software for: 2+ years ### "Faveo Helpdesk Feedback" July 7, 2023 5.0 I am happy Pros Has all the reqd features for Helpdesk needed for our purpose. Cons Can't put it up right now. i will update later on this. Review Source Response from Ladybird Web Solution May 16, 2024 We're glad you find Faveo Helpdesk's ease and we'll work to meet your needs, Sanjay. jM jari M. IT Support Officer Automotive Used the software for: 2+ years ### "nice and easy software to use" June 21, 2023 4.0 Pros the customer support, and how it is still is develop. Cons maybe a person who is you standard contact person . and is in the same time zone. Review Source Response from Ladybird Web Solution May 13, 2024 Thank you for choosing us & your valuable feedback, Jari! We're constantly improving features to enhance your experience even more. AA Ayodeji A. IT System Administrator Education Management Used the software for: 6-12 months ### "Reliable, Efficient & Comprehensive Solution" December 26, 2022 5.0 Fabulous Pros Multi-channel support, Knowledge Base, Customization & Automated Response Cons Might be overwhelming to a newbie but with persistence will catch up Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[osTicket](https://www.capterra.com/p/125118/osTicket/)[Zammad](https://www.capterra.com/p/207587/Zammad/) Reason for choosing Faveo Helpdesk Ticked all the boxes Review Source Response from Ladybird Web Solution May 15, 2024 We're glad you find Faveo Helpdesk's ease and we'll work to meet your needs, Ayodeji. KR Kishan R. Admin Accounting Used the software for: 2+ years ### "Helpdesk Feadback" July 19, 2023 5.0 Pros Team support is good and response time is Quick Review Source Response from Ladybird Web Solution May 16, 2024 Thank you for choosing us, Kishan. We're constantly improving features to enhance your experience even more. iR ida R. Business Analyst Information Technology and Services Used the software for: 1-2 years ### "fast respond" June 19, 2023 5.0 Pros fast respond and easy to communicate. the PIC help me until its done Cons please provide language pack for Bahasa Malaysia. thanks Review Source Response from Ladybird Web Solution May 16, 2024 We understand the importance of providing localized support, Ida and will certainly take your feedback into consideration for future updates. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.