# Faveo Helpdesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Faveo Helpdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/147036/Pipedrive --- # Faveo Helpdesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Faveo Helpdesk ## What is Faveo Helpdesk? Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data. With its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency. Faveo also provides multi-channel support (email, chat, and integrations), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals. ## What is Faveo Helpdesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 117 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Starting price $14 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Faveo Helpdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.faveohelpdesk.com/&name=Faveo Helpdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Faveo Helpdesk 4.5 (117) VS. [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $14 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (117) Ease Of Use 4.3 (3,595) Value For Money 4.7 (87) Value For Money 4.2 (2,649) Customer Service 4.7 (104) Customer Service 4.3 (2,759) ## Faveo Helpdesk alternatives [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/147036/Faveo-Helpdesk/alternatives/) ## Who uses Faveo Helpdesk? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.6 (42) 71.43% of 42 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 4.4 (30) 53.33% of 30 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Knowledge Base Management 4.0 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Email Management 4.5 (22) 63.64% of 22 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Reporting/Analytics 4.3 (19) 57.89% of 19 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Multi-Channel Communication 4.1 (18) 55.56% of 18 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Faveo Helpdesk 17 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. A website or login for customers to access information Add customized logos and colors to align with company branding Manage, store and organize emails within the system or via third-party apps Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 4.2 (117) 4.2 Based on 117 reviews ## Pricing Value for money 4.7 (87) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/147036/Faveo-Helpdesk/pricing/) Freelancer $0.00 It includes: - 2 Agents - Advance Features - API Documentation & Support - Free Support & Software Updates - Plugins Multi Platform Integration - Recurring License - Use on One Domain/Site Startup $14.00 Flat Rate,Per Month It includes: - 5 Agents - Advance Features - API Documentation & Support - Free Support & Software Updates - Plugins Multi Platform Integration - Recurring License - Use on One Domain/Site SME $120.00 Flat Rate,Per Month It includes: - 10 Agents - Advance Features - API Documentation & Support - Free Support & Software Updates - Plugins Multi Platform Integration - Recurring License - Use on One Domain/Site Company $194.00 Flat Rate,Per Month It includes: - 10 Agents - Advance Features - API Documentation & Support - Free Support & Software Updates - Plugins Multi Platform Integration - Recurring License - Use on One Domain/Site Value for money 4.7 (87) 4.7 Based on 87 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/)[ LimeSurvey](https://www.capterra.com/p/145614/LimeSurvey/)[ LDAP Manager](https://www.capterra.com/p/247238/LDAP-Manager/)[ SMSPortal](https://www.capterra.com/p/139183/TotalSend/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (104) 4.7 Based on 104 reviews ## User reviews Overall rating 4.5 Based on 117 reviews Filter by rating 5(66) 4(43) 3(6) 2(1) 1(1) Mentioned topic Sorted by most recent KA Kyla A. Operations Analyst Consumer Goods ### "Honest review on Faveo Helpdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 6, 2026 Such great service, good listeners to feedback and respond with newer, more improved features based on user's feedback Pros Faveo Helpdesk is very user-friendly hence extremely easy to use with many features to explore along the way Cons Still a few tweaks needed such as how the SLA validation is still under review, and room for more innovations/enhancements Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Filippo D. IT Project Manager Machinery ### "Good helpdesk software at such a low price" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 27, 2026 The faveo helpdesk application offers excelllent ease of use, pricing, user experience, quick response support Pros Faveo Helpdesk is easy to use and it offer a wide range of customization and integration with many external systems Cons The approval flow could be improved. More options and the ability to set conditions to mark the approver type would be needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Muhammad Luthfi A. IT Business Analyst Food Production ### "Overall Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2025 Overall was great, all of my question already answered by the agent especially thanks to \[sensitive content hidden\] that already assist me from the beginning. Pros One of the thing that i like is how the faveo respond the ticket. They are very kind and helpful to answer my question (Also fast respond) Cons Currently i don't feel that i should write cons for Faveo Helpdesk cause so far they are very helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 5, 2026 Thank you so much, Muhammad, for taking the time to share your experience with Faveo Helpdesk. We’re truly glad to hear that our support team’s quick responses, kindness, and helpful assistance have made a positive impact for you. It’s especially rewarding to know that all your questions were addressed effectively and that you’ve had a smooth experience from the very beginning. Your recommendation means a lot to us, and feedback like yours motivates our team to continue delivering reliable support and value to our customers. If you ever need any further assistance or have suggestions in the future, we’re always here to help. NV Naresh V. DevOps Information Technology and Services ### "We have had a good experience with the team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 November 29, 2025 It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable Pros The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally Cons The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Mohamed J. IT Assistant Financial Services ### "IT Assistant " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 25, 2025 Good and well, it is quite easy to access, Update and back up are easy to do .i will 8 out of 10. Nice App. Pros Nice Application. Easy to access, Varity of report's, Support is good. More secure because it is configured in Linux platform Cons Overall application design frontend not attractive because we are in AI world it should be more attractive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Dylan B. IT Accounting ### "Faveo Helpdesk Pro great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 23, 2025 Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great! Pros The new elea assistant looks very cool and exciting! Seems like they are working on quite a few nice changes and keeping the system up to date with current times Cons The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment" Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Zoho has very bad pricing and the system is not that great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 4, 2025 Hi Dylan, thank you for your detailed review and for choosing Faveo Helpdesk. We're glad to hear you're enjoying the new Elea AI and the continuous improvements. We appreciate your feedback on ticket reassignment and missing automation parameters. Our product team is actively reviewing these to enhance workflow efficiency. Thanks also for highlighting the slowness during peak times and the API documentation challenges. We're continually working on performance optimization and clearer API guides. Your insights help us improve faster. We truly value your support, and our team is always here if you need any assistance or have more suggestions. RR Ramesh R. Chief Executive Consultant Information Technology and Services ### "Efficient Helpdesk Platform, Easy to Use and Integrate" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 27, 2025 Overall, my experience with Faveo Helpdesk has been positive. The solution provides a user-friendly interface, flexible customization options, and smooth integration with existing systems like Azure AD, which makes user and department management more efficient. While a few areas such as default templates and initial setup guidance can be improved, the platform delivers strong value in streamlining support processes and enhancing service management. Pros The platform is simple to navigate, highly customizable for our departments, and integrates smoothly with Azure AD, making user management effortless and secure Cons Some of the default forms and templates appear vague and require additional customization to align with enterprise workflows; also, initial setup of departments and mappings needs clearer guidance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 28, 2025 Thank you, Ramesh, for taking the time to share your detailed feedback and for being a valued Faveo Helpdesk customer for over two years. We’re glad to hear that you find the platform easy to navigate, highly customizable, and well-integrated with your existing systems like Azure AD. It’s great to know that these capabilities have helped streamline your user and department management processes. We appreciate your constructive suggestions regarding default forms, templates, and initial setup guidance. Your input is extremely valuable, and our product team is actively working on enhancing templates and improving onboarding to make the setup experience even more intuitive. Thank you again for your continued trust in Faveo Helpdesk. We’re committed to delivering an even better experience and are always here to support you. MW Muhamad Wijaya A. IT Support Consumer Goods ### "Faveo Nutrifood" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 26, 2025 Pros The faveo helpdesk application offers excelllent ease of use, pricing, user experience, quick response support Cons In most cases, addressing bug in faveo helpdesk involves releasing an updated version. It also need time to contact the support before the update released Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 28, 2025 Thank you, Muhamad, for sharing your feedback and for being a long-term Faveo Helpdesk user. We’re delighted to hear that you value the platform’s ease of use, pricing, user experience, and the quick response support from our team. Your satisfaction means a lot to us. We also appreciate your constructive comments regarding bug resolutions and update cycles. Our team is continuously working to streamline the release process and reduce dependency on version updates wherever possible. We are also improving our pre-release communication and support workflows so issues can be addressed even more efficiently. Thank you once again for your trust and for helping us improve. We’re committed to delivering an even smoother experience going forward. If you ever need assistance, our support team is always here to help. TB timotius b. System Engineer Computer Software ### "Nice experience using faveo" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2025 Pros Fast response, i had issue about the magic phrase but my .env doesnt show that and really good response Cons in documentation doesnt provide global magic phrase, if another user had issue like this they need to ask to the support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 28, 2025 Timotius, thank you for providing such valuable feedback on Faveo Helpdesk; we are delighted that you had a "Nice experience" and that our customer support team was able to provide a fast and really good response to your inquiry. We greatly appreciate the high ratings you gave us for Overall Quality and Customer Support. We also take note of your constructive criticism regarding the documentation's coverage of the "global magic phrase" configuration, which we agree should be clearer and more accessible. Please know that we are prioritizing an immediate update to our documentation to ensure that all necessary system variables and setup instructions are comprehensively and prominently featured, aiming to make future self-service easier for our technical users. BH Barry H. Network Specialist Internet ### "Network Specialist" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 16, 2025 Look and feel is good. Setting are sometimes hard to find for me as a beginner. Having sayed that, whenfound, its on a logical place, it maybe just because i am a beginner with this product. Pros Haven't realy used it for long now, we have license sinds 2022 but only in 01-04-2025 in production. Some startup problems with Faveo. Support is nice and quick. Also like the android app. Cons For now its OK, haven't used it long, in time my experience grows, then you could get a fair answer. Switched from [osTicket](https://www.capterra.com/p/125118/osTicket/) Look and feel, this it realy............. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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