# Page 2 | Moosend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Moosend the right Email Marketing solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147042/Moosend/reviews/?page=2 --- Moosend 4.6 (195) [View alternatives](https://www.capterra.com/p/147042/Moosend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Page 2 - Reviews of Moosend ## Showing most helpful reviews Showing 26-50 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nataliya B. Digital Strategy & Design Marketing and Advertising Used the software for: 1-2 years ### "A Wonderful Email Marketing Software" February 6, 2023 5.0 Pros Deliverability and the level of customer support - are two critical features of the software for me. I like that it is not overly complicated - there is room for more features, but the ones you get are great! Cons I would like to see some templates outside of the e-commerce realm, but that is not critical for me - I can still design a layout that works for any purpose. I also like the canvas style of visual planning of campaigns and sometimes wish Moosend could head that way. On the other hand, the step-by-step setup that they currently have takes care of all the details and ensures that your emails are ready for prime time. Review Source VR Verified Reviewer Responsable de operaciones Environmental Services Used the software for: 1-2 years ### "Gran gestor de email marketing" February 24, 2023 5.0 Buscábamos un programa de email marketing pata nuestra delegación en el extranjero, y nuestro programa en España era incompatible en la delegación, con lo que hemos buscado alternativas y está ha sido un acierto Pros La facilidad de uso y lo fácil que es de gestionar, ño intuitivo que es y las características básicas que tiene. Lo hemos implantando en una de nuestras delegaciones internacionales y han quedado muy contentos. Cuando lo escogimos en su momento, usamos la versión de prueba junto con la otros programas, y nos pareció la más sencilla y con una interfaz más amigable. Cons No encuentro nada negativo. Nuestra delegación está encantada con los resultados Review Source Abigail N. Social Media Specialist Architecture & Planning Used the software for: Less than 6 months ### "Cheap and Easy email marketing software with Automation" December 13, 2016 5.0 I discovered MooSend while searching for email marketing software here. I was mostly interested in the automation feature as I had a few email marketing ideas I wanted to test out, and while I could do that on Sendinblue, I wanted to be notified when a subscriber made an action that triggered the automation. MooSend free plan comes with 2000 credits, each email recipient costs one credit. So, with 2000 credits you get 2000 emails sends. Which while limiting was fine for the campaigns I intended to run. On signing up I was prompted to create a list and import contacts into it, I'm not sure what would happen if I didn't have a list of emails to import. Moosend Automation allows 8 workflows. Subscriber Registered: An automatic email is sent when a subscriber registers. This to me would be great for welcome emails or to welcome subscribers who have signed up to attend an event. Campaign opened: An automatic email is sent when the campaign is opened. Campaign not opened: An automatic email is sent when a campaign remains unopened for a specific amount of time. This would be a great way to engage inactive subscribers. Link clicked: An automatic email is sent when a link is clicked. Link not clicked: An automatic email is sent when a link remains unclicked for a specific amount of time. This would be great to remind subscribers to take an action such as registering or an event, purchasing something etc. Custom field date: An automatic email is sent when a specific date is reached. This would be great to remind subscribers a day to an event or an hour of an event. Anniversary: An automatic email is sent every year on a specific date Custom field value changed: An automatic email is sent when the specified custom field is set to the specified value. I'm still trying to figure this out. Given the wide range of automation abilities and the fact that I wasn't planning a drip campaign, Moosend was the perfect alternative to SendinBlue, however, creating a subscribe/ signup form is tricky, as the form has to be embedded somewhere such as a website/ blog/ landing page. I expected to be able to create a signup form with a link \[Such as Mailchimps's eepurl.com/xxxx\] I could share on social media to get people to join the list and trigger the workflow. The lack of this feature is a major letdown. While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link. Pros Eight Workflow options Cheap with an amazing free plan. Cons While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link I can use to get people to join a list without having to embed it somewhere. Review Source SE Sara E. Blogger Online Media Used the software for: 1-2 years ### "Useful tool for managing subscribers and sending out emails" March 28, 2024 4.0 Overall experience has been good. I use it often. Pros I can create campaign newsletters to send to my subscribers using my own template and schedule them to send at a convenient time. Cons It's not easy to generate reports. Sometimes, I have problems organising elements of my newsletter Reason for choosing Moosend Not applicable as I did not choose Moosend over other products. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was becoming too expensive for me Review Source Response from Constant Contact April 3, 2024 I appreciate your feedback! It's great to hear that Moosend has been assisting you with managing your subscriber list and getting your newsletters out there. Your insights on the reporting features and usability are noted, and we're continuously striving to improve based on user feedback like yours. If there's anything specific you'd like to see improved or added, please don't hesitate to reach out. We're here to help make your experience even better! Rachael Woolley -. Mindset and Health Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Incredible and easy to use email marketing platform" December 3, 2021 5.0 I have been able to organise my email campaigns and use their features on my WordPress website to obtain emails subscriptions. Pros Moosend is an easy to navigate platform and the set-up was straightforward. I have been able to design my own email templates, elements and save them for future use. It has been simple to design and set up my email campaigns and build the emails into a funnel for each of my lead magnets. There is also the option to send an email immediately or schedule the exact time of delivery. I like that I have also been able to use Moosend to build a pop-up subscription form that I was able to build into a button on my WordPress website. Cons It took time for me to work out how to create a Pop-up subcription form that could be used on my WordPress website. Review Source TD Tammy D. Founder & CEO Professional Training & Coaching Used the software for: 2+ years ### "Excellent Email Marketing Software" October 25, 2022 5.0 My overall experience has been very good with the software. They have updated a lot since the beginning and it is so much easier to use. I simply hop on and update my weekly emails, proof them, and send. Pros Ease of use, nice templates, and walks you through the needed steps, gives nice emails to arrive in their inbox. Also allows you to do landing pages for events and promos. Cons No real cons - could add a few modern templates for emails (although this is not a complaint as much as preference). Alternatives considered [Flodesk](https://www.capterra.com/p/207268/Flodesk/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Moosend I took a chance on Moosend and am glad I did. It's been well worth it. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I picked up Moosend as a LIfetime deal and have never left. Review Source JR John R. Owner E-Learning Used the software for: 2+ years ### "Moosend for the win" September 21, 2023 5.0 Pros It just works. I am not a fan of programs that are constantly buggy and this isn't the case. Issues I've had are resolved quickly. I get a real person in minutes not days or hours. Cons Sometimes specialty functions are available but they take them under consideration for future implementation. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Review Source Response from Constant Contact September 26, 2023 Glad to hear you're having a smooth experience with Moosend! Quick issue resolution and responsive support are definitely valuable. It's great that they're open to feedback for future improvements too. Thanks for sharing your thoughts! Dipak R. Digital Project Manager Publishing Used the software for: 6-12 months ### "Big features in small package" January 5, 2019 5.0 Pros Being in the publishing industry, spot communication is paramount. After going through Mailchimp, Activecampaign, Sendgrid, AWS ses, we have finally decided to stay with Moosend mainly because there is no other tool that matches the combination of feature set & price point offered. Right from seamless onsite event tracking to journey building to amazing customer support (Located out of UK so GMT & IST have many overlapping working hours ). Further, the API rate limits are also set on a very high threshold so we have never faced any problems migrating any bulk size of data into and out of the system. Lastly, being able to add as many custom fields further eases our process of managing adhoc campaign send outs. Cons No cons as per say, we are in talks with them to add additional triggers for journey building which is very specific to our case at the moment. but this is also technically not a con as we can yet continue sending the campaigns using custom field value update trigger. Review Source Raahul D. Senior Sales Consultant Education Management Used the software for: 2+ years ### "Smart automation of email marketing campaigns made easy with Moosend" February 10, 2021 4.0 Moosend presents great analysis on the success of your email marketing campaigns. You can easily see how is your campaign going forward and accordingly you can decide what changes you need to make. It has been really nice using Moosend. We can compare our campaigns easily. Pros Creating a simple campaign or a highly complicated automated campaign has been really made simple by Moosend. A non-technical person can also create successful campaigns. Moosend lets you easily segment your customers on the basis of their behavior. You can segregate your customers who have contacted you, visited specific pages that they been to and replied to your mails,, etc easily. You can have as many contacts as you want and send them emails and segregate them at the same time. You can easily create a recipe accordingly depending on steps and stages that you want to keep depending upon different scenarios. Cons Working on Moosend on the move is a little difficult. We have to have a laptop to work on it. Review Source Elizabeth H. Owner/Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy simple system for list management and email marketing" June 2, 2022 5.0 Pros I like the customer service the best, they're always there, super helpful, and knowledgeable. The system itself works well, it's pretty simple and easy. They have you set up a clean list for better reach, which I really appreciate. Emails are easy to set up and send out, this is essentially what I use it for, my newsletters. Cons Automations are not as robust as I'd like, I'm used to Active Campaign, but then I pay a lot more for AC compared to Moosend. Some things need a workaround that other systems I've used have already in-built. Review Source VR Verified Reviewer Communications and Community Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Versatile, Functional, and great Money value" March 16, 2020 5.0 Customer support is unmatched, from day zero when I emailed them asking about their services and all. They were straight forward and the packages are fairly priced. Pros It was easy to use and very flexible in terms of design, segmentation, and customer support. Cons Sometimes emails could be flagged as spam, but that's an issue that could be fixed with time (we've only been using the platform for the past 6 months) Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/) Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It was too expensive for us, given our limited use. Seriously, Moosend offers the same exact experience, features, and support as the 'big guys' for a fraction of the price. Review Source NS Nishant S. CEO Internet Used the software for: 2+ years ### "Economical" September 17, 2021 4.0 Overall Good but verification by gmail is required to gain more deliverability into the inbox not spam hence more profitable for customers using Moosend Pros Everything is under one roof, plus you can also schedule your multiple resends at the time of sending emails. Cons should be having spam filters to bypass Gmail Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/) Reason for choosing Moosend Of course, Due to Lifetime Deal Review Source Ahmed Y. Founder and Managing Director Translation and Localization Used the software for: 1-2 years ### "An all-in-one marketing tool!" July 29, 2022 5.0 Pros As an all-in-one marketing tool, Moosend can be used in email marketing campaigns, landing pages, subscription forms, and even as a lead magnet through integration with your website to track visitors and events automatically. Cons The only thing I might dislike about Moosend is that they don't have a mobile app just yet. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Because of the high price of MailChimp. Review Source Muhammad I. freelancer Writing and Editing Used the software for: I used a free trial ### "Moosend" August 19, 2022 4.0 Moosend provides the best email marketing platform. Moosend pricing is also affordable for individuals. It provides the best interface to use. Moosend also provides the best facility to send transactional emails. Pros Moosend provided the powerful analytics Moosend provides the facility to send transactional emails price is affordable It provides the easier interface Cons Customization is difficult Template management The signup page must be more personalized Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Provide the best functionality Review Source AB Andrew B. Owner Media Production Used the software for: Less than 6 months ### "Awful, incompetent support" October 27, 2021 1.0 I had to contact support 3 times in 2 weeks. None of their advanced features actually work without contacting support. First, my landing page wouldn't work because there was an ' (apostrophe) in the title. That took several days for support to figure out and come back and find a solution. The last time I spoke to them, my landing page was not tracking Facebook conversions. They tried to tell me to contact Facebook. There is no problem with the Facebook Pixel since I have verified conversions on other websites. The problem is with Moosend, but they just want to pass me off somewhere else. Pros The platform is very cheap. It claims to have several advanced features. Cons You get what you pay for. None of the advanced features actually work. Support takes ages to get back to you. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Cost Review Source Response from Constant Contact November 2, 2021 Apologies for the issue you faced. Our support team had escalated the issue to the appropriate dept but it took some time to be resolved. Please note that we are working on making this much faster for our users so it will be much better! We are happy to note down any input you may have in order to make our services even better. VR Verified Reviewer Creative Director Design Used the software for: Less than 6 months ### "An incredible alternative to other ESP providers" August 10, 2019 5.0 Pretty great experience overall. A young company that is offering a lot of really advanced email functionality for a very competitive price. Can't wait to see what happens in future. Pros The best thing about Moosend is the ability to easily create and customise your own templates and then set them up with automation triggers. This is the kind of thing that takes your email comms to the next level. The ability to set these up is also clear and easy. Cons The branding and interface are a little lacklustre, but I feel like that's easily fixed. They seem to be concentrating on the development of the platform while they're young. The UI doesn't feel as intuitive as some bigger ESPs just yet, but I feel like this is something they're probably working on. Reason for choosing Moosend Moosend is the best bang for your buck. It integrates with some other pieces of software we already use, and has good deliverability ratings. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The price was the initial factor, but the functionality kept me here. Review Source Effie B. Head of Product Development Banking Used the software for: 2+ years ### "Love this product! " September 7, 2019 5.0 Can't recommend it enough! Pros Great for newbies as well as experienced marketeers! Packed with great features (marketing automations, email editor, smooth and snappy UI! Highly recommended Cons In the past, they didn't use to have so many email templates but in the last months it has been addressed. Review Source Marcel H. Electronic Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Very affordable and efficient " December 1, 2022 5.0 Pros My favorite aspect of it is how it encourages client interaction after they leave your website. Cart abandonment and product referral emails are possible by automated AI. Cons Whatever you pay for, you get. I heard that some functions are missing, but in my opinion, it has everything that is needed. Review Source CO Correy O. Principal Consultant Marketing and Advertising Used the software for: Less than 6 months ### "One of the worst e-mail marketing products that I have ever used" August 5, 2020 1.0 I have been managing marketing teams for more than 10 years and I can easily say that Moosend is one of the worst Saas companies that I have worked with.Probably the worst. Customer experience is poorly managed and the quality of customer communications is at best, frustrating. Pros Moosend is cheaper compared its core competition. Cons There is a reason for Moosend positioning itself as a cheaper alternative to other email marketing and automation providers. Frankly, it is not even a decent alternative. Moosend has limited analytics capabilities, has a terribly slow user interface and very limited features. But the worst of all - it appears that Moosend has reputation issues with anything related to Yahoo!, Aol and Verizon. No matter how good your own sender reputation is, how clean your lists are, or how good your content is, thousands of your customers might not receive your campaigns due to Moosend's IP issues. Also, you will probably need to contact to mail providers directly to get status updates. It is a small company so you would expect things to move faster. However the technical/customer support is not only extremely slow but also unresponsive to your essential inquiries. Review Source DC Danielle C. Director Defense & Space Used the software for: Less than 6 months ### "High fives!" March 29, 2021 5.0 I love the Academy and its resources and I see them both as a chance to learn and to drive potential revenues. The follow-up videos after signing up were excellent and crammed full of things that I needed to know. Most recently I have had the need to make a particular enquiry relating to compliance matters and I found the assistance I received from \[SENSITIVE CONTENT HIDDEN\] was fast, helpful and very detailed. This benefited me by ensuring that I could answer client's questions quickly and plan for future compliance reviews armed with the right information. Pros When first looked at the software I knew instinctively that I wanted to use it. It is really easy to set up lists and to watch the stats so wee where campaigns are most helpful. It has a clean UI and the bits of the site that carry the most functionality and light and fast and easy to navigate. Really well planned out. That is why I loved it at first sight. Cons It is not quite so straightforward possibly if you have never dealt with at least some more techy lingo around the use of emails and email servers, but the resources are there to help you learn and the technical assistance is rapid. Alternatives considered [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Moosend It is fast, light and well supported by a team of exceptional people. Review Source CJ Caleb J. Communications Coordinator Higher Education Used the software for: 2+ years ### "Awesome Service!" August 27, 2020 4.0 Pros They are one of the best options for getting the most bang for your buck. Way better than mailchimp. Cons A few things here or there are glitchy and their reporting could be better, but they are constantly building things out so I have hope for the future. Alternatives considered [Emma by Marigold](https://www.capterra.com/p/75428/Emma/) Review Source JH Joonas H. Entrepreneur Information Technology and Services Used the software for: Less than 6 months ### "Powertool for all Marketing needs" October 15, 2020 5.0 Moosend has been able to solve our email marketing needs. Powerful Automation tools allows us to leverage machine work, and really good tracking with custom tracking on websites helps us to identify where our sales pipeline chokes. Pros Best part in Moosend has been really powerful Automation tools, which are included from free tier upwards. Different tiers and their pricing is also very competitive compared to other tools, which feels like it is scaling reasonably, instead of holding back important features for only high level tiers. Cons Some parts of Moosend has sub optimal documentation, which requires testing what feature is actually doing. Real time chat support helps a lot though, all questions have been addressed there swiftly, and documentation is improving. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[EmailOctopus](https://www.capterra.com/p/147415/EmailOctopus/)[Sender](https://www.capterra.com/p/139770/SENDER/)[Brevo](https://www.capterra.com/p/132996/brevo/)[SendPulse](https://www.capterra.com/p/146369/SendPulse/) Reason for choosing Moosend After comparing around 20 different tools, and testing some of their free tiers, Moosend was giving most value in free tier, and their pricing was easily predictable. Pricing is reasonable, and suitable for small business also, when email marketing is only starting. No need to invest huge amount of money while learning what kind of automatic email marketing is working, and Moosend seems to be scaling with our operations seamlessly. Review Source CC Cody C. Area Coordinator Sports Used the software for: I used a free trial ### "Would never recommend Moosend" March 27, 2023 1.0 Horrible, waste of time. Pros I like the pricing, and not much else. 40 char? Cons Forced me to clean emails, and rejected my entire list just because it had some "bad emails." They couldn't tell me which were bad. Also the tagging is very limited. I can't submit a CSV list of separatae first name and last name and my own tags. When I reached out for help they said my problem to solve, they won't help. They tried to use the excuse that they were protecting my domain...but it's a newsletter....don't have a domain to protect. But the fact they didn't even want to bother helping is what led me to disable my account. Mailchimp did everything I wanted...but for more money. Reason for choosing Moosend cost. Review Source JG John G. Owner Hospitality Used the software for: 2+ years ### "Quick, efficient, effective" April 6, 2021 5.0 They have helped me organize my email marketing campaigns. They provide a lot of information and best practices. Very happy overall. Pros Ease of use Quick campaigns with a lot of control Free options for people starting and growing their business Fantastic Customer Support (quick replies, good answers) Cons They listen to their customers and roll out changes and updates so anything which may not be currently available, may soon be rolled out. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Moosend does not have in-your-face branding in the free version plan as does Mailchimp Review Source RE Ralph E. Blogger/Graphic Designer/Digital Marketer Information Technology and Services Used the software for: 6-12 months ### "Moosend Is Worth Every Penny and Feature-rich" April 26, 2021 5.0 The overall experience using Moosend has been pleasant really because it's such a capable tool. Pros The first thing you will notice about Moosend when you sign up is the almost overwhelming number of features that are available, and you can make use of almost all of these features for free on the free tier pricing plan. I am convinced that Moosend is definitely one of the most generous Email Marketing SAAS providers out there. You can send an unlimited amount of email every month to your lists, but the only caveat is that you are limited to a maximum number of 1000 contacts per list if you are on the free plan. The interface of Moosend is quite polished and easy to use, although the WYSIWYG content editor can take a while to load at times, that is mostly due to network conditions. One feature that I really like about Moosend is the A/B split-testing before you send out a broadcast to your list, so as to optimize click-through and open rates because the best performing version of your broadcast gets sent to the higher percentage of your recipients or list. I hope that made sense! Cons If the network isn't stable, the content editor can take a while to load at times. Apart from that, there's nothing else that I'd complain about. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.