# Page 3 | Moosend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Moosend the right Email Marketing solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147042/Moosend/reviews --- Moosend 4.6 (195) [View alternatives](https://www.capterra.com/p/147042/Moosend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Moosend ## Showing most helpful reviews Showing 51-75 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Stephen M. Marketing and Advertising Used the software for: 1-2 years ### "Incredible Email Automation Software " August 13, 2020 5.0 We have tried a lot of different autoresponders and this has been the best of the lot. You've got high-end functions but without the cost of some of the bigger companies. We have been incredibly pleased with the deliverability we have received from Moosend. Pros This is incredibly simple to use and has most of the features you'd find in top-tier email software. Cons There are a few features that are missing from the software but the team are very responsive and always happy to discuss additions to the software. Review Source LL Leah L. Owner Farming Used the software for: Less than 6 months ### "New and impressed user. " April 21, 2021 5.0 So far so good. Working on switching over my automations as we speak. Pros They offer so much for an affordable cost and the subscriber amount they allow in the same price range is more than half of the other guys. Cons It is a but of a learning curve when you are used to using something like convert it. But once you learn it it is really easy to use. Plus their customer support is the best I have ever seen. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/) Reason for choosing Moosend Budget. Switched from [Kit](https://www.capterra.com/p/175000/ConvertKit/)[Flodesk](https://www.capterra.com/p/207268/Flodesk/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I found moosend by searching for some recourses to add to a blog post then saw the features and the price! I was like "why not try it out'! Review Source Manos K. Founder & CEO Education Management Used the software for: 2+ years ### "Great for bulk newsletter" December 12, 2018 5.0 Good value for money. Easy interface, great and efficient support, well-documented API. Happy to use Moosend's platform Pros I recommend Moosend for bulk newsletter. However, not the best option for transactional emails. Cons Transactional emails API functionality. Review Source PS Paul S. Life Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "A hidden gem" January 25, 2021 5.0 Pros I enjoy the simple, but powerful use of this software. It's design and user-friendly. I can set up campaigns, sales and landing pages with ease. I also LOVE the quick-to-respond customer service. They have always helped me. Cons There isn't anything I have found that is lacking yet! Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/) Reason for choosing Moosend I fell in love with the simplicity and look of the software. I am a solopreneur so I don't need a million bells and whistles. It felt that this was a perfect fit over the other ones. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp is awful. Downright evil. Review Source Hari K. Founder E-Learning Used the software for: 1-2 years ### "One of the best Email Marketing Services for the Money" October 20, 2020 5.0 Pros Lots of features and community-driven feature development, prices are affordable compared to the competition Cons The email designer and templates are a bit old school. Review Source SS Sameer S. IT Manager Events Services Used the software for: Less than 6 months ### "Unlimited emails for up to 1000 contacts." July 11, 2020 4.0 Overall it a feasible product and we are effectively using the Moosend service for our email marketing. Pros Unlimited emails for up to 1000 contacts, this is an amazing feature especially if you want to run a targeted campaign for a selective group of contacts. Cons The template editor can get better with some pre-defined designs to edit. Hence we use Stripo to design the template and then we import the template into Moosend. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Moosend Mail Chimp had limited number of emails. Switched from [Groupmail](https://www.capterra.com/p/134666/GroupMail/) Its simpler to use an online tool. Review Source Susang R. Product Marketer Information Technology and Services Used the software for: 6-12 months ### "Marketing email campaigns simplified with Moosend" July 7, 2022 4.0 The product Moosend is slightly costly and the reports do not help with getting better insights. But the features set are fresh and market first which makes using it, fun. Pros The automation flows provided by Moosend are state of the art and very purposeful in sending email campaigns Cons The reports that were available did not inform us about the entirety of the emails that we have sent. That could improve a lot Review Source JS John S. President E-Learning Used the software for: 6-12 months ### "Moosend is the best I've ever used!" January 12, 2023 5.0 They say you can only pick two of these three (Quality, Low Price, Speed) but I feel I've got all three with MooSend. Deliverability is exceptional and I've use a lot of email marketing providers. Pros The deliverability is very good and I really love the Pay as You Go option. Cons Setting up the first unsubscribe link was difficult. Documentation is poor. Reason for choosing Moosend I just tried it out and was very pleased and now I'm moving all my list to them. I had a much longer write up (all positives) but it got lost and now I'm starting over. Love everything so far about MooSend Review Source AK Alex K. E-Commerce Manager Retail Used the software for: 2+ years ### "Moosend provides a great mail marketing service" March 14, 2017 5.0 The new email editor is fantastic. The speed and the quality of the service are great. The support team is always responding very fast and always have a way to solve problems & questions. Can handle a large number of mails. Easy to use A/B testing with multiple A/B options. Detailed reporting, very easy to read and have an understanding even with 1 view. Pros The new email editor is fantastic. The speed and the quality of the service are great. The support team is always responding very fast and always have a way to solve problems & questions. Can handle a large number of mails. Easy to use A/B testing with multiple A/B options. Detailed reporting, very easy to read and have an understanding even with 1 view. Cons Absolutely nothing. The service is great. Review Source Response from Constant Contact March 14, 2017 Thank you so much for your review Alex. It's a pleasure working with you. CA Cédric A. Bloquage sans raison Computer Games Used the software for: I used a free trial ### "Compte suspendu sans raison, aucune aide service client" January 31, 2023 1.0 Pros Aucun point fort, compte ferme sans justificatif Cons Pretend etre cannabis friendly et vous refuse aussi sec sans justificatif Reason for choosing Moosend Cannabis Friendly Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp ne veut pas de sociéter dans les cannabis et nous a blocké après l'envoie de 5 campagnes Review Source Response from Constant Contact February 9, 2023 Thank you for your feedback. For the moment Moosend supports all Cannabis related businesses, and we do have more than 100 customers that rely on us to send their messages. However, when our compliance department detects that a sender caused issues in the past, or previous actions (like a high bounce rate/ high complaints rate, etc) can harm the reputation of our infrastructure, they reject that account. Lazaros P. Digital Marketing instructor E-Learning Used the software for: 2+ years ### "Great email marketing solution" February 25, 2020 5.0 Pros Everything you need for your business Email Marketing Cons There's not much to say. I receive new features frequently Review Source YG Yael G. Administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "Worked wonderfully for our nonprofit!" February 24, 2021 5.0 Absolutely fantastic. So thankful we found this platform; it's exactly what we needed. 10/10 would recommend to anyone looking for an inexpensive, easy way to market to a email-based community. Pros We were looking for an easy, affordable newsletter system to send updates to different mailing lists in our about 100-200 audience. I did some research and Moosend provided for free what other systems charged $10-30/month for (in terms of newsletter elements, audience control/subscribing, etc.). The website is not the most intuitive for someone who is accustomed to easy-to-use graphic design sites such as canva.com, but the customer support is absolutely FANTASTIC. I was beyond impressed by the speed, efficiency, and friendliness with which the Moosend team responded to every question I had when trying to navigate the site -- especially considering I'm not even a paid user! Cons Again, creating newsletters isn't as easy as on simpler sites such as Substack, for example, but that's not a big concern since the support team is ready to help with any issues anytime. Reason for choosing Moosend Moosend is both cheaper (free) and provided more services. Review Source JL Jodi L. Marketing Information Services Used the software for: Less than 6 months ### "Moosend I found a hidden gem!" July 16, 2019 5.0 Phenomenal customer support! Pros A professional tool that is easy to use, straightforward to run campaigns and a company that is great about educating their users on how to get the best delivery rates possible. Cons Was a little different to get started using than others I have used becuase of the quality control I had been able to use other email systems and got lower deliverability than I should because they didn't have the screening and tools that Moosend does. Big time email names too! Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Moosend The phenomenal customer service! They care about customers and service, hands down great service! Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Deliverability and becoming educated about things I should have known prior but didn't. Review Source VR Verified Reviewer Co-Founder Food & Beverages Used the software for: Less than 6 months ### "Love" July 16, 2019 5.0 Pros Aside from doing what's it's supposed to well, I particularly love that I can white-label it and manage my clients under my account. Cons It can seem troublesome to get going.. But considering that it's only so as it is ensuring that we match the best practices to ensure maximum deliverability, I think it's fine. Review Source YI Yannis I. General Manager Human Resources Used the software for: 2+ years ### "Top class email marketing software with astounding customer support and up time!" August 25, 2017 5.0 Pros Customer Support Consistent function and 100% up time Really excited about the new automation features Cons Internal newsletter editor can be easily improved. The update that is on beta works great and we are waiting for it to go live Review Source MV Michael V. Director Marketing and Advertising Used the software for: 6-12 months ### "Best solution for email marketing: easy, cheap and effective" December 28, 2018 5.0 I use Moosend for my start-up and for the need of our (small business) clients. The free plan is just perfect for my case. Kudos for their blogs. I understand the pattern: offer something of value as a hook for clients, but Moosend is trully offering most useful knowledge and experience. I urge all to at least subscribe to that. I always recomend Moosend to my contacts and clients. A bit envy of their branding too! Pros 1\. Moosend is offering one of the best and complete email marketing solutions out there 2. Free plan is perfect for begginers - Other plans have excelent rate value for money too 3. I love the brand feeling and the experience it creates 4. Their blogs are offering true value in abandance 5. Builder is super easy and fun 6. Support is excellent 7. Did I mention that they have created a perfect 'brand package'? Cons 0\. I would like to write something I didn't like, just to make my review legit, but sincerely I cannot find anything. Review Source DF David F. Sr. Dir Privacy & Compliance Marketing and Advertising Used the software for: 1-2 years ### "Tech Home Run " November 22, 2019 5.0 The team is awesome and always available to help and support us. Pros Easy to use and user experience is great. Cons Nothing negative comes to mind at this point. Review Source SR Sarita R. Owner + Graphic Designer Retail Used the software for: Less than 6 months ### "Amazing service resolving launch issues" April 21, 2021 4.0 Today I was helped by a customer service representative unlike any that have ever existed before. I was dutifully listened to, walked through various processes, and troubleshooted out of my frustration cloud. Pros The software is great, yes. To the person who made it, excellent work. I love everything it is enabling me to do. But this review goes out to customer service for helping answer my nit-picky clarifying questions that were not clear or specific enough to find answered in the articles and tutorials. Cons Up until today it was the fact that I could not get any help to answer questions about what could be going on behind the scenes even though I was following all the provided directions to the best of my understanding. No phone number in sight, last representative reached out finally by email after 18 hours asking what was it they could help me with (as I read my embedded question from the chat box directly below their response.) It was not looking good for me to resolve these seemingly invisible issues... until \[SENSITIVE CONTENT HIDDEN\]. Review Source AM Arneva M. Executive Director Sports Used the software for: 2+ years ### "Moosend - Big Disappoint After Being Hacked" April 13, 2020 4.0 Great until our account was hacked and phishing emails were sent to all of our clients. Support took no responsibility. Will not return to Moosend due to the hack and the company's negative response to it. Pros Really liked the product and the support until we were hacked. Blame was placed on the only admin/user rather than admitting they had a breach. Cons System was breached. Someone hacked our account and send out phishing emails. Support blamed our only user (me) for leaving my laptop open or providing the password to others even after I confirmed that neither was the case. They refused to take any responsibility and would not refund for the occurrence. We immediately cancelled and moved to a more secure product. Review Source Daniel V. Olympic FreeStyle & MMA Wrestling Coach Marketing and Advertising Used the software for: Less than 6 months ### "A great mailchimp alternative" December 8, 2019 4.0 Great money value compared to other services out there and a lot of potential Pros I love all the automations it provides and the customer support which is helpful when you need help for setting a campaign. Cons Definitely the UI needs upgrading as it is not always easy to find things and get things connected. Also, their wordpress form integration is terrible in design and I can not arrange the fields order in a form :-( Review Source VR Verified Reviewer COO Insurance Used the software for: 6-12 months ### "Poor customer service" September 15, 2021 1.0 Pros It is relatively easy to send emails through the software Cons Customer service was very poor and didn't help me solve my issue. Review Source BO Bronwen O. Owner Information Services Used the software for: I used a free trial ### "Customer support is SUPER important to me." December 8, 2020 4.0 Pros It's much list others I've used, except the support is superior. Winner! I have come to learn that most tech that's offered out there is similar, and everything comes with glitches and a learning curve. But not every tool comes with customer service that is actually good. My experience with Moosend support has been positive every time. Thanks so much!! Cons I can't think of anything at the moment. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Recommendation from a friend. Review Source HG Harshit G. Sr. Digital Marketing Manager Education Management Used the software for: Less than 6 months ### "Good Option For Email Marketing" March 26, 2023 4.0 Pros I has used this software in the past and it can be used for email marketing on your email database. Cons I do believe that some more customization on the email templates and delivery rate can be improved. Review Source Response from Constant Contact March 28, 2023 Thank you so much for your feedback! We really appreciate you taking the time. This is how we get better for our users, every suggestion counts! Have a great day, Moo CC Cole C. Marketing Financial Services Used the software for: Less than 6 months ### "Easy to use software and AMAZING customer support" June 8, 2022 5.0 I was unsure how to use certain features but the support was exceptional and helped me until I was confident the software would deliver all the functionality I needed for my email marketing campaigns to thrive. Pros Intuitive and very easy to learn. Excellent customer support. Cons I only wish I could automate the process so I didn't have to manually send the emails Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Moosend Less restrictive. Review Source SR Shaikat R. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Excellent Email Marketing Solution for Small Businesses" December 26, 2022 5.0 Great value for the money. Pros Moosend is a prominent email automation tool for a great price. I like their easy-to-use user interface, attractive template library, and overall workflow. You'll love this tool if you're a small business owner or a mid-level email marketer. They have significantly improved since their initial launch, and I appreciate their effort and commitment to their users. Cons They have a 30-day trial, which is suitable for checking out their features. But no free plan, so if you're just getting started or have a very limited number of subscribers, you can use free alternatives. 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