Who Uses This Software?

Do you manage work orders in buildings? Tikkit simplifies all of it!


Average Ratings

41 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month/user
    See pricing details
  • Pricing Details
    By user: $59/principal user/mo. By building: $125/building/mo.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Gridium
  • gridium.com/
  • Founded 2011
  • United States

About Tikkit

Boost communication in your maintenance and management teams by streamlining work orders online, on smartphones, in email, and over texts. Loop in vendors and use simple preventive maintenance scheduling to save time & improve service. Our reviews highlight other reasons to love Tikkit!


Tikkit Features

  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management
  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Condition Monitoring
  • Inspection Management
  • Maintenance Scheduling
  • Mobile Access
  • Predictive Maintenance
  • Purchasing
  • Reminders
  • To-Do List
  • Vendor Management
  • Work Order Management

Tikkit Reviews Recently Reviewed!


Excellent! Incredibly easy to use, a world of difference from our last program!

Feb 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use, whether it be on your cell phone or computer. I think my favorite part is the ability to keep ongoing notes and internal conversations about work orders... so many times a tenant has reached out about a re-occurring problem months down the road and it makes things so much easier for everyone that you are able to search key words and find notes on the issue to spark your memory.

I also love how easy it is to make a change to your property info. for instance, if one tenant moves-out and another moves-in to the same space you can easily edit the names/info. Or add a tenant name and suite number... which has made a huge difference in how work orders are handled... It gives you the perfect opportunity to customize the properties, allowing the PM and Engineer to decipher between the many different spaces & work orders and addressing the situation the best way possible.

As mentioned above, this program is a night and day difference from our last program, I would NEVER go back! To sum it up, I absolutely love this Tikkit!

Cons: These cons are minuscule opposed to the Pro's of the system, just little things I wish were a bit more user friendly:

1) I wish you could customize the "Assign to staff" portion. It gives you 5 options to easily click on right off the bat & they are in alphabetical order... the last button on the screen is "more", where you click for a drop down menu... 4 out of the 5 staff members on my page I have **never** assigned a W/O to and it's a little more time consuming having to go through the drop down menu each time. In a perfect world I would love to customize it with the Engineers that I assign W/O to daily.

2) I wish you could drag and drop an image into the work order for time saving purposes, rather than searching on the computer/desktop for the image and attaching it that way.

3)In our work order meetings we pull "all open requests" up on the large C.R. screen to review and often say that we wish the side bar on the left of the screen would disappear or could be minimized some way to created more screen visibility or add more columns instead.

4) Also in W/O meetings, we wish you could click on an open W/O to view the discussion & that it would open in a separate window. How its set up now it takes you to a new screen and when you try to go back you cant and you have to start from the beginning again.

5) We wish there was a way to to set up an alert for certain categories so we know if a W/O hasn't been closed out for a certain amount of time.

Vendor Response

by Gridium on February 26, 2018

We love knowing you find Tikkit so easy to use and helpful in addressing tenant requests. Thanks also for the helpful feedback! Drag-and-drop attachments, stale request alerts, and custom staff assignment lists are on our list, and we'll let you know just as soon as each of those updates have been made.

Don't tell my wife!

Jul 19, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -It's mobile sitting right there on your phone traveling with you. I don't have to go back to my computer. I can add something at anytime even if I suddenly remember something on the weekend.

-When someone is out sick the rest of us can instantly see what jobs they had that needed to be done.

-By pushing a few buttons I can immediately know if someone is falling behind on there work load

-The ability to add pictures is very useful.

-Everybody can enter a work order

-One thing I'm really happy about is that there have been no complaints

-

Cons: -Closing an item is clunky. The 'check' that you press once opens the work order and my guys make a comment and then you press 'done' and then you press the 'check' again and it asks you why you are closing the items and so you tell it again and then you press 'close'. It appears that you should press the 'check' button twice to go directly to the 'reason for closing' box.

-Not much else, I pretty much like how it functions

Overall: I'm a facilities supervisor and I use Tikkit to assign work to my crew. I was looking for something simple that would dispense work and also track/organize past work. I knew if the product wasn't easy to use we wouldn't use it no matter how many bells and whistles it had. It needed it to be streamlined or my crew would complain that it was only making them do more work.

We've been using it for I guess a couple months now and so far it works great. Everybody can even enter there own work orders and that way their good deeds don't go unrecognized.

I'm keeping this a secret from my wife, if she knew about it I'd have a long to-do list.

Recommendations to other buyers: Adding an optional due date would be nice. But please don't add things that are mandatory causing additional key strokes. I definitely like the simplicity of it as I know we wouldn't use it if it took too long to enter jobs. Thank you for this app.

Vendor Response

by Gridium on October 21, 2016

Hi Jack and thanks for the great feedback! No, we won't tell your wife ;)

Kat Keepin' it Real

Jun 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's intuitive, easy to use and simple. That's the best part about Tikkit. It's straight-forward and user friendly. I don't think you would have to have much computer/user experience to understand how this works, which is great because not everyone is very tech savvy.

Cons: No capability to run reports. No ability to sort old work requests by the date is was created, no ability to delete attachments that have already been added to a work order.

Overall: I haven't worked with a lot of work-order systems, but from what I've seen, a lot of them have a tendency to be very complicated. They require too many fields to be filled out and it makes creating a work order a very tedious task. in my role, I am constantly doing something, so I don't have time to spend too many precious minutes making a work order.

Recommendations to other buyers: I'm pretty excited to be using this software, because I feel like I am curating the direction of the product with my feedback. While it isn't automatic, it's great that I can send a request on certain things and KNOW that your team is working to resolve my request. The customer service is very top-notch and I hope it stays that way.

Vendor Response

by Gridium on October 21, 2016

Kat! Reports are live and we've upgrade views to allow custom column selections, including date created (and you can now rank the lists based on the new date column). And attachments can now be deleted, too! The new "Files" section of the work order makes this easy. Thanks for the great feedback.

Tikkit has streamlined our work order system tenfold, making the process quicker and more efficient.

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Entering work orders is quick and easy.

2) Giving our building engineers the capability of using the program in the field has decreased my work load dramatically.

3) Easy to track the progress of any work order via notes and timer.

4) Being able to condition the reports and set up different views makes it easy to narrow my focus for quick reference.

5) Search functionality is SUPER for both open and closed Tikkits.

Cons: 1) It would be nice to see who the Tikkit is assigned to on the email that is generated.

2) Having a collapsible side bar on the left side of the screen would be handy but we have created a work around in the meantime for our meetings.

3) Being able to shrink or widen the columns to allow for less or more detail when viewing "All Open Work Orders" screen would be helpful for work order meetings.

The Tikkit system has been very helpful in improving our customer relations.

May 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is easy to use. Our clients have not had trouble using it once they get their log in established. They can easily upload the issues they are having and provide pictures. It truly helps make our job easier. it is also easy to use on the administrator end as well. I also like that it is the same across different communities. It makes it easier as the administrator to function.

Cons: I thought about this the other day. I would like to have an email sent to the vendor or person it is assigned to when a due date is approaching. I think this would help the vendors get the work done quicker. Unless I am missing something, right now it does not send an email reminder.

Overall: Simply put, better communication with our clients.

Vendor Response

by Gridium on December 07, 2018

Rob, we're delighted to see that Tikkit has improved client communication! Thank you for this feedback.

Making our daily working lives easier to manage and control

Sep 29, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The application is fairly simple to use. Tenants and vendors have little to no difficulty understanding how to use the system.

Recently implemented, receiving text notifications for new and current open tikkit request has made our properties much easier to manage even on the go.

The customization of skills and trades for vendors is a great feature.

I'm sure with time more feature will be added and we look forward to it.

Cons: There are some miner bugs like vendor names are incorrect (when assigning) from what was imputed initially.

One of our closed location still shows up when entering a new tikkit request.

Would like to see tenants receive and auto reply email of received when a new request is entered.

Nothing major, but I'm sure these will be fixed in time.

Overall: Manage all our properties in one place and better record keeping.

Vendor Response

by Gridium on October 11, 2017

Jimmy-thank you for the review, and we love to see you and your tenants and vendors finding Tikkit easy to use! We also appreciate the notes on new features and ways to make the application even better.

Great product

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is extremely user friendly.

Cons: we do not have the option to delegate a task to a subcontractor or a contractor.

Overall: I love your product. Our team is using it efficiently and even though a lot of my team members are not versed with computers they have expressed how user friendly Tikkit is.

In the future, it would be great to see an option of interfacing or emailing or messaging contractors and so forth but have that option available to admins vs all users.

Thank you.

Recommendations to other buyers: when you do make that option available, please make it available to admin users only. Thank you.

Vendor Response

by Gridium on April 25, 2017

Hi Diana, and we love working with you, too!

Customer Support will be reaching out to you with tips on the Vendor Management features now available. Messaging contractors is easy!

Maintenance Operations Manager

Mar 21, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use for the end user. No passwords needed and quick and easy way for them to create request.

Cons: Paying to add locations. Seemed a bit odd that I received a proposal to add a second location. If I would have known that up front, I probably would have used another vendor. My intentions are to continue growing our HOA base and will require multiple location to do so.

Overall: Things worked great until we added a second location. Without knowing that it would be an additional cost to add locations, it has been some what challenging dealing with the different property managers.

Recommendations to other buyers: Need to create a link on the website for customer support. I get a lot of phone calls asking for help with WO issues while I'm in the field and would like a number or email address to direct our end users to use.

Vendor Response

by Gridium on April 25, 2017

Hi Stephen, thanks for the thoughtful review and our sales team is making efforts to make the per Staff User (Occupants and Vendors always free) or per Location pricing options even more clear and simple. List pricing is available online as always | https://gridium.com/products/building-operations/pricing/

Great price for what you get

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love this system and the customer service support. They can customize the site to your companies needs and wants. Easy to use and love the chat option you can use.

Cons: Wish the system kept track of inventory and could send use reminders are things that are expiring soon. Great site though

Overall: LOVE THIS SYSTEM

Vendor Response

by Gridium on May 03, 2018

Thanks Danielle, it's motivating to us to know our users love Tikkit!

Our Best Organizational Tool!

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We searched for years for a ticketing system that would not only provide our company with accountability tracking tools but also our clients. As a property management company, we were sold on software that consistently integrated accounting and cost factors which created more work for our staff and our clients and included unnecessary information. While Tikkit does also provide this, we are able to achieve what we've been looking for without it. It truly simplifies our service department and gives our clients the most current updates on their requests. We could not be more happy with the product!

Cons: I wish I found it sooner! Our workload would have been half!

Vendor Response

by Gridium on December 07, 2018

Rachael, we're thrilled to know Tikkit has saved your team so much time and about the improvements to your team's organization it has helped unearth. Thank you for the feedback!

Tikkit allows our staff and customers to review and contribute to claim resolution.

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that we can receive and distribute new claims from our phone is a time and money saver for our company.

Cons: Sometimes the sign in process takes a little longer than I would like but over all I've no real complaints.

Overall: Increased customer satisfaction

Vendor Response

by Gridium on November 10, 2017

Fergus, it's great to see Tikkit is saving timing and money! Thanks for the feedback.

wholly interactive

Sep 12, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: it would be nice if it intergraded with our financial/ maintenance software

Overall: from my first Phone call from Boyd in response to a website free access demo to the final deployment it has been exceptional, over the last year we have had a few phone calls from Gridum asking how can we be better and I have seen changes reflecting the feed back , " a company that listens" . eh!!!!

Vendor Response

by Gridium on October 21, 2016

Randy, appreciate the feedback and accounting software integration is on our product roadmap. Some customers use our current API to link Tikkit with other maintenance systems. Thanks!

Easy, simple, and used every day!

Jan 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy for non-tech savvy team members to use

- Simple process to customize portal

- Printing work orders with required signature form for Maintenance

Cons: - Vendor portal is not as effective as it can be. The vendor should be able to communicate more than Job accepted and commented. Some vendors don't want to use it because they end up having to write out all of the details and it's not a simple click of:

Service Request Completed

Service Request scheduled/assigned for "X" date

Waiting on parts ordered

Requires additional expense for repairs. Owner approval required

Vendor Response

by Gridium on January 22, 2018

Gloria-thank you and it's great to see Tikkit is easy and simple to use! Your vendor portal features are helpful and that side of the application will continue to see advancements.

Our transition to the system has been easy and efficient.

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like that the system is easy to navigate. Us, Occupiers, and vendors use the system with ease. We like that occupiers can sign up easily and we can edit as needed. Adding properties and options is also easy to do.

Cons: Sometimes the system doesn't refresh quickly and keeps old information. We are trying to eliminate our old addresses and can not figure it out.

Overall: We benefit by users wanting to use it so we can track our time and demands.

Vendor Response

by Gridium on November 26, 2017

Elizabeth, we're happy the transition to Tikkit was easy! Old location addresses can remain, even after you've "closed" a location, if there are still work orders associated to that old location in the account. We'll reach out to you now to show you how Staff users with Admin privileges can delete old locations.

Overall Helpful

Apr 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having all of our service requests in one place and being able to separate them by buildings, as we manage 15 buildings.

Cons: Issues with tenants receiving notifications

Overall: Tikkit has really helped us streamline our service request so we are not over looking requests lost in our email. We had an issue with some tenants not receiving notifications, but customer service took care of the issue right away. I would recommend tikkit to other property management companies.

Recommendations to other buyers: I would recommend possibly sending staff members a reminder of requests that are over 2 weeks old and have had no activity.

Vendor Response

by Gridium on April 25, 2017

Amber, it's good to see Tikkit helping streamline operations! And we're happy the tenant notification issue was easily fixed by correcting the misspelled email address that made it through our screens when we did the mass upload.

Useful tool! Works for us.

Dec 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Satisfies our needs and is helpful keeping track of requests. Easy and intuitive interface. Like the ability to create groups.

Overall: Create accountability and keep track of various requests in a 200,000 sq feet building.

Vendor Response

by Gridium on December 07, 2017

Thanks Narayan, it's great to see Tikkit is easy, intuitive, and helpful!

Casino M8trix Review

Jun 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Giving everybody the ability to see requests and their status. The ease of use on the cellphone. The reports.

Cons: Nothing we don't like about it.

Overall: My experience with Tikkit has been great! Holly has been extremely helpful and we couldn't be happier with the software. Our maintenance and facilities depts have never run so smooth.

Recommendations to other buyers: I think the administrator should have more control over other's account settings. It would make it easier to get certain people set up, who may be a little reluctant to use it or who are having difficulty.

Vendor Response

by Gridium on October 21, 2016

Thanks for the great feedback Jim! In a recent upgrade we've given Administrators more control over Staff notification preferences, for example.

Appalachian Wood Floors

Mar 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

Cons: none

Overall: our experience has been great. the ease of use and functionality with this program has helped our operations tremendously. thanks!

Recommendations to other buyers: none

Vendor Response

by Gridium on April 25, 2017

Matt, thanks for letting us know that Tikkit has been so helpful!

Great Customer Service

Nov 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Organized and easy to use. You can take any items or tabs off/on. Very user friendly. Also, you can link all company locations to 1 account.

Cons: Could have better reports and an inventory section. Other than that I really enjoy this program and the people.

Vendor Response

by Gridium on November 09, 2017

Hi and it's great to see our customer service shining again. We've updated our feature request list with your feedback. Crosstab reports were just released last week, allowing you to report an answer to questions like "How long does it take different staff members to complete different types of work orders."

Appalachian Wood Floors

Sep 13, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: allows for quick and easy organization of work orders

Cons: would like to see a mobile app, or text messages incorporated into software. instead of just being able to use email

Overall: Great software, very simple and easy to navigate through and use. has helped us put organization to our work orders throughout our plant. supervisors and maintenance crew all picked up on this quickly and it has helped us out tremendously

Vendor Response

by Gridium on April 03, 2018

Thanks Matt--happy to show you how to get a home screen icon for your Tikkit account on your mobile device. And an update: Text Messages were turned on last year and have been available since then!

Great Work Order Platform

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and functionality. Also like that you can add users and locations yourself. Easy to scale from small to large. Great price.

Cons: Does not allow the vendor to close their own workorder. Would also be nice if the software assigned a specific e-mail string to each request so stray e-mails could be forwarded and included in the ticket for documentation.

Vendor Response

by Gridium on June 01, 2018

Hi Joel, it's always great to see that Tikkit is easy to use! Thanks for the helpful ideas as well, we're hard at work improving Vendor Management.

I was looking for a fast and easy way to track our work orders-Tikkit is the answer!

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Modern look and feel, easy to apply to apps etc..Emails generate work orders, and not in the common industry-Special Program

Cons: It would be nice to see the feature in work order edit tools to change the creator of a ticket. No other cons with this program. Works Great

Overall: Ability to track my work load for myself and team

Vendor Response

by Gridium on September 18, 2017

Hi Kelly, Happy to see that Tikkit has helped you and your team! Thanks for the feature feedback, and we've added "creator edit" to our to-do list.

Noted improvement in maintenace responses

Jun 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like how easy it is for our end users to use. The clarity and insight this tool is able to provide them is very helpful as well; it greatly reduces the quantity of status update calls from staff.

Cons: Maybe it's just our settings but I don't believe we have a way to email in new support requests; all of them are initiated through the portal, but ahving an email to ticket option would be helpful!

Vendor Response

by Gridium on June 16, 2018

Yes, all accounts can create work orders by simply emailing them directly in. Any Staff or Occupant user can email [yourdomain]@tikkit.us and the request will be generated and a confirmation email sent back automatically to the creator.

It's great to see maintenance responses are improving on your team!

CMC Work Order Tikkit

Mar 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use. adding pictures to the work order is great.

Cons: Not sure if I have any at this time.

Overall: The Tikkit software is so simple to use and the training was very simple as well.

This program has been designed to be very user friendly, the staff all love the options and how quick they can submit a work order. Tracking of the progress is also a great feature.

absolutely love this system.

Recommendations to other buyers: Not at this time

Vendor Response

by Gridium on April 25, 2017

Robert-we think carefully about "simple" and "easy to use" and "quick" so it's exciting to read your review. Thanks!

Excellent system. Very helpful to this business.

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It allows us to keep track of our ongoing calls. It is very helpful in the daily running of this business.

Cons: There is nothing we don't like about this software. We helpful. We would be lost without it. There isn't one thing as of right now that we don't like about this software. I would recommend it to anyone.

Vendor Response

by Gridium on December 07, 2018

James, it is encouraging to know that Tikkit has been so helpful to your business! Thanks for the feedback.

Simple easy Effictive

Apr 25, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, no login

Cons: Occupants can not add due date

Overall: Since the beginning Tikkit has been very effective. It is simple for both Administration and end users. We are far more productive since making the switch.

Vendor Response

by Gridium on December 01, 2017

Happy to see the productivity boost!

Thanks also for the feature suggestion, since these help us figure out how to make Tikkit even better.

P.S. Newest release now includes the ability for Occupants to add a due date!

I like this system because it is very user friendly.

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like it that it is easy to use. Everyone seems to pick it up very quickly. I also like that now I have everything in one place.

Cons: I think it is still a little limited on some of the options. I would like to see more options for customization.

Vendor Response

by Gridium on December 07, 2018

Anderson, thank you for the feedback and it's great to see that you find Tikkit so easy to use!

Norwax Associates Inc.

Sep 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to navigate

Cons: Nothing that I can think of

Overall: Tikkit has been very useful in keeping us organized and extremely simple to teach to all workers and employees.

Recommendations to other buyers: It would be great to have an app to download into a smart phone or tablet.

Vendor Response

by Gridium on October 21, 2016

Thanks Marilyn! We'll reach out and show you how to add a home screen icon for your Tikkit account to mobile devices (takes just a few taps).

TIKKIT Review

Aug 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use

Cons: Wish we could group together the departments

Overall: So far the TIKKIT has helped out IHG Fort Lee tremendously. Because the building is so big, we are a 1000 plus room hotel, walking around can be very tiresome but with this system it helps us move and communicate allot faster.

Vendor Response

by Gridium on October 21, 2016

We'll call and show you how the Groups feature should address this. Thanks for the feedback!

Great tool helps advance operations

May 03, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Tikkit has streamlined our work order system, moving away from the pen and paper method of the past. The data also enables our team to better tell the story of what's going on in the Facilities Department. As with all new programs, there are some minor glitches that surface from time to time. The glitches, however, have never interfered with functionality, and the outstanding staff at Tikkit is always quick to rectify any issues, almost immediately! The overall ease of use and customer service provided by Tikkit, will certainly make them a leader in the building maintenance field!

Vendor Response

by Gridium on October 21, 2016

Appreciate the feedback and support Connor!

wonderful!!

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: this software very easy to use by everyone on staff.

Cons: I have not found anything I do not like.

Overall: Communication between staff & the school sites much better, we are much more Efficient!!

Vendor Response

by Gridium on December 07, 2018

Thanks for the feedback, Ray! It is good to know your staff have found Tikkit to be so easy to use.

W3 Luxury Living Review

Oct 24, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ease of use

Cons: N/A

Overall: This is very user friendly and virtually no training was needed to implement with my team. The only thing I would like to add is a reporting function that allows me to sort by person performing the task.

Recommendations to other buyers: No

Vendor Response

by Gridium on April 25, 2017

Kathy, it's encouraging to see your experience needed so little training and that Tikkit is user friendly! Thanks!

Tikkit Review

Apr 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Tikkit has really helped our business stay organized. I love the transparency of the correspondence between vendors and my managers. This feature allows us to excel with are overall communication to our clients which is critical in this day and age.

The support staff has always made contact with me in a timely fashion for any need that I may have had. Thank you Millen!

Vendor Response

by Gridium on April 25, 2017

Thanks Ryan, and it's encouraging to see the improved organization and communication between Staff and Vendors! Keep up the great work.

As a research assistant, this system allows for me to enter a ticket for

Jul 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: There is a straightforward form that can be used to include information and is easy to access from any computer.

Cons: The fields are not always clear as to how they relate to your issue. I also wish there was more clear definitions of the categories (i.e. priority) on the menu but this may be a content issue with the version my institution uses. You receive a notification that someone has received your inquiry and I do not know the background of the system implemented here but I still do prefer direct contact to help expedite the issue.

Vendor Response

by Gridium on December 07, 2018

Thanks for the feedback!

Capterra loader

Tikkit

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very easy to use. Lets you get all the information you need onto the form

Cons: Needs a few more options still. You are limited to certain fields. Maybe need some custom fields if there are not specific spots where your information belongs

Vendor Response

by Gridium on December 07, 2018

Brandon, thanks for the feedback on custom fields and we are happy to know you found Tikkit very easy to use!

An efficient software program that streamlines out management operations

Mar 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This program has the ability to record all of our work orders, repairs, etc., which we can identify with each building. It also helps to increase communication which is extremely important in our line of work. It creates the infrastructure to take care of an issue a little easier. The program is very user friendly and our tenants seem to really appreciate that.

Vendor Response

by Gridium on October 21, 2016

That's great Justin, thanks! Please let Support know of any questions.

Heffernan & Partners

Apr 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: Tikkit has been extremely useful in handling service call issues with our tenants. It is easy to use and the customer support that we have been given has been great. Highly recommend this software.

Vendor Response

by Gridium on April 25, 2017

Carol--Thanks for the review and we're happy to hear Tikkit has been so useful for you!

Easy mobile work orders with photos

Mar 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Tikkit's bringing my team into the 21st century! It's really easy to use the program on my iPhone, and we're coordinating construction, maintenance, and warranty projects with it. Easy file attachment and fast search is also a plus.

Vendor Response

by Gridium on October 21, 2016

Thanks, Ed! Please let Support know of any questions.

strong product!

Mar 20, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: love the functionality and ability to check in on multiple projects/buildings. The software has proven to be a stable platform. The icons are fun too!

Vendor Response

by Gridium on April 25, 2017

Hi Wristen, and we love working with PDG! Our Graphic Design team is happy you like the icons.

basic management system, easy to set-up, operate and track work orders

Apr 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The user friendly system works well with our staffing rosters. Very affordable and good reporting system.

This system allows for a very simple yet effective way to submit and complete work orders.

Vendor Response

by Gridium on October 21, 2016

Thanks Joseph, appreciate the feedback and support!

Excellent project management tool

Feb 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Tikkit has helped my projects become more organized and efficient. It has opened up the ability to track, communicate, and resolve work orders between departments. I highly recommend it.

Vendor Response

by Gridium on October 21, 2016

Awesome feedback Andres, thanks!