# Tikkit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tikkit the right Work Order solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147047/Tikkit/reviews --- Tikkit 4.8 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tikkit Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews MA MD A Operations ManagerHigher Education, 10,001+ employeesUsed the software for: 1-2 years. “The software has felt clunky at times for me.“ May 25, 2021 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon K. Accountant Machinery Used the software for: I used a free trial ### "Tikkit" November 28, 2018 5.0 Pros It is very easy to use. Lets you get all the information you need onto the form Cons Needs a few more options still. You are limited to certain fields. Maybe need some custom fields if there are not specific spots where your information belongs Review Source Response from Gridium December 7, 2018 Brandon, thanks for the feedback on custom fields and we are happy to know you found Tikkit very easy to use! CC Cindy C. Assistant Property Manager Real Estate Used the software for: 6-12 months ### "Property Management " July 24, 2019 5.0 Prior to using Tikkit, our property management tenants would email a request to be assigned by management to the appropriate department or vendor. Sometimes emails would get lost in an inbox or forgotten. Now with Tikkit, we are able to keep our work order system more organized and assignments and accountability more defined. We also are able to track in one place our preventative maintenance and tenant work orders. It is a great tool for efficiency. Pros This software is easy to learn and use and provides mobile phone notifications with the option to reply directly to the submitter via mobile email instead of having to log-in to a web browser separately. Cons It lacks the option to print or export reports on tracked asset inventory. If that were in place, I'd call the software perfect for our needs. Switched from [Prism](https://www.capterra.com/p/83522/Building-Engines/) The previous software was more expensive and not as easily scalable to our smaller operation. Review Source SK Stephen K. Maintenance Operations Manager Used the software for: Less than 6 months ### "Maintenance Operations Manager" March 21, 2017 4.0 Things worked great until we added a second location. Without knowing that it would be an additional cost to add locations, it has been some what challenging dealing with the different property managers. Pros Ease of use for the end user. No passwords needed and quick and easy way for them to create request. Cons Paying to add locations. Seemed a bit odd that I received a proposal to add a second location. If I would have known that up front, I probably would have used another vendor. My intentions are to continue growing our HOA base and will require multiple location to do so. Review Source Response from Gridium April 25, 2017 Hi Stephen, thanks for the thoughtful review and our sales team is making efforts to make the per Staff User (Occupants and Vendors always free) or per Location pricing options even more clear and simple. List pricing is available online as always | https://gridium.com/products/building-operations/pricing/ AC Amanda C. Assistant Property Manager Used the software for: 6-12 months ### "Excellent! Incredibly easy to use, a world of difference from our last program! " February 23, 2018 5.0 Pros It is so easy to use, whether it be on your cell phone or computer. I think my favorite part is the ability to keep ongoing notes and internal conversations about work orders... so many times a tenant has reached out about a re-occurring problem months down the road and it makes things so much easier for everyone that you are able to search key words and find notes on the issue to spark your memory. I also love how easy it is to make a change to your property info. for instance, if one tenant moves-out and another moves-in to the same space you can easily edit the names/info. Or add a tenant name and suite number... which has made a huge difference in how work orders are handled... It gives you the perfect opportunity to customize the properties, allowing the PM and Engineer to decipher between the many different spaces & work orders and addressing the situation the best way possible. As mentioned above, this program is a night and day difference from our last program, I would NEVER go back! To sum it up, I absolutely love this Tikkit! Cons These cons are minuscule opposed to the Pro's of the system, just little things I wish were a bit more user friendly: 1) I wish you could customize the "Assign to staff" portion. It gives you 5 options to easily click on right off the bat & they are in alphabetical order... the last button on the screen is "more", where you click for a drop down menu... 4 out of the 5 staff members on my page I have \*\*never\*\* assigned a W/O to and it's a little more time consuming having to go through the drop down menu each time. In a perfect world I would love to customize it with the Engineers that I assign W/O to daily. 2) I wish you could drag and drop an image into the work order for time saving purposes, rather than searching on the computer/desktop for the image and attaching it that way. 3)In our work order meetings we pull "all open requests" up on the large C.R. screen to review and often say that we wish the side bar on the left of the screen would disappear or could be minimized some way to created more screen visibility or add more columns instead. 4) Also in W/O meetings, we wish you could click on an open W/O to view the discussion & that it would open in a separate window. How its set up now it takes you to a new screen and when you try to go back you cant and you have to start from the beginning again. 5) We wish there was a way to to set up an alert for certain categories so we know if a W/O hasn't been closed out for a certain amount of time. Review Source Response from Gridium February 26, 2018 We love knowing you find Tikkit so easy to use and helpful in addressing tenant requests. Thanks also for the helpful feedback! Drag-and-drop attachments, stale request alerts, and custom staff assignment lists are on our list, and we'll let you know just as soon as each of those updates have been made. JW Jack W. Facilities Supervisor Management Consulting Used the software for: Less than 6 months ### "Don't tell my wife!" July 20, 2016 4.0 I'm a facilities supervisor and I use Tikkit to assign work to my crew. I was looking for something simple that would dispense work and also track/organize past work. I knew if the product wasn't easy to use we wouldn't use it no matter how many bells and whistles it had. It needed it to be streamlined or my crew would complain that it was only making them do more work. We've been using it for I guess a couple months now and so far it works great. Everybody can even enter there own work orders and that way their good deeds don't go unrecognized. I'm keeping this a secret from my wife, if she knew about it I'd have a long to-do list. Pros \-It's mobile sitting right there on your phone traveling with you. I don't have to go back to my computer. I can add something at anytime even if I suddenly remember something on the weekend. -When someone is out sick the rest of us can instantly see what jobs they had that needed to be done. -By pushing a few buttons I can immediately know if someone is falling behind on there work load -The ability to add pictures is very useful. -Everybody can enter a work order -One thing I'm really happy about is that there have been no complaints - Cons \-Closing an item is clunky. The 'check' that you press once opens the work order and my guys make a comment and then you press 'done' and then you press the 'check' again and it asks you why you are closing the items and so you tell it again and then you press 'close'. It appears that you should press the 'check' button twice to go directly to the 'reason for closing' box. -Not much else, I pretty much like how it functions Review Source Response from Gridium October 21, 2016 Hi Jack and thanks for the great feedback! No, we won't tell your wife ;) SH Scott H. Engineer Commercial Real Estate Used the software for: 1-2 years ### "Best work order system I’ve ever seen" March 9, 2019 5.0 TIME!!! Time is money in every business and I can’t imagine a quicker system for managing work orders. Pros I get my tickets within seconds of them being entered into the system. No time is wasted on phone calls or other messaging to simply let me know that I have a new ticket. Many times I am already done with a work order if somebody calls to tell me that they put it in the system. I can also customize my screen to maximize the most important information I need to see relative to me competing or managing a work order. Cons The Tikkit system is so user friendly, I haven’t found a flaw yet Review Source Response from Gridium July 25, 2019 It's great to see, Scott, that Tikkit is saving you time! AM Alice M. Assistant Property Manager Real Estate Used the software for: 6-12 months ### "Tikkit has streamlined our work order system tenfold, making the process quicker and more efficient." May 4, 2018 5.0 Pros 1) Entering work orders is quick and easy. 2) Giving our building engineers the capability of using the program in the field has decreased my work load dramatically. 3) Easy to track the progress of any work order via notes and timer. 4) Being able to condition the reports and set up different views makes it easy to narrow my focus for quick reference. 5) Search functionality is SUPER for both open and closed Tikkits. Cons 1) It would be nice to see who the Tikkit is assigned to on the email that is generated. 2) Having a collapsible side bar on the left side of the screen would be handy but we have created a work around in the meantime for our meetings. 3) Being able to shrink or widen the columns to allow for less or more detail when viewing "All Open Work Orders" screen would be helpful for work order meetings. Review Source Response from Gridium July 25, 2019 Great to know, Alice, that getting things done with Tikkit is quick & easy! RS Rob S. Branch Manager Used the software for: 6-12 months ### "The Tikkit system has been very helpful in improving our customer relations. " May 4, 2018 4.0 Simply put, better communication with our clients. Pros I like that it is easy to use. Our clients have not had trouble using it once they get their log in established. They can easily upload the issues they are having and provide pictures. It truly helps make our job easier. it is also easy to use on the administrator end as well. I also like that it is the same across different communities. It makes it easier as the administrator to function. Cons I thought about this the other day. I would like to have an email sent to the vendor or person it is assigned to when a due date is approaching. I think this would help the vendors get the work done quicker. Unless I am missing something, right now it does not send an email reminder. Review Source Response from Gridium December 7, 2018 Rob, we're delighted to see that Tikkit has improved client communication! Thank you for this feedback. MA MD A. Operations Manager Higher Education Used the software for: 1-2 years ### "An everyday essential" May 25, 2021 5.0 Overall other than a few technical issues I have had Tikket is a great software to use. Pros My job has a lot to do with work orders so to have a easy to use software is great. The mobile features are also amazing. Its great being able to work on the go. Tikkit makes my life way easier. Cons The software has felt clunky at times for me. I don't know why but at times the software will move at snails pace when it is usually fast. This is not a frequent issue however. Review Source VR Verified Reviewer Application Support Team Lead Medical Practice Used the software for: 1-2 years ### "Noted improvement in maintenace responses" June 10, 2018 4.0 Pros I really like how easy it is for our end users to use. The clarity and insight this tool is able to provide them is very helpful as well; it greatly reduces the quantity of status update calls from staff. Cons Maybe it's just our settings but I don't believe we have a way to email in new support requests; all of them are initiated through the portal, but ahving an email to ticket option would be helpful! Review Source Response from Gridium June 16, 2018 Yes, all accounts can create work orders by simply emailing them directly in. Any Staff or Occupant user can email \[yourdomain\]@tikkit.us and the request will be generated and a confirmation email sent back automatically to the creator. It's great to see maintenance responses are improving on your team! AS Anderson S. Associate Director of Operations Facilities Services Used the software for: Less than 6 months ### "I like this system because it is very user friendly. " June 1, 2018 5.0 Pros I like it that it is easy to use. Everyone seems to pick it up very quickly. I also like that now I have everything in one place. Cons I think it is still a little limited on some of the options. I would like to see more options for customization. Review Source Response from Gridium December 7, 2018 Anderson, thank you for the feedback and it's great to see that you find Tikkit so easy to use! MC Marilyn C. Administrative Assistant Real Estate Used the software for: Less than 6 months ### "Norwax Associates Inc." September 13, 2016 5.0 Tikkit has been very useful in keeping us organized and extremely simple to teach to all workers and employees. Pros Very easy to navigate Cons Nothing that I can think of Review Source Response from Gridium October 21, 2016 Thanks Marilyn! We'll reach out and show you how to add a home screen icon for your Tikkit account to mobile devices (takes just a few taps). RH Ryan H. Used the software for: ### "Tikkit Review" April 5, 2017 5.0 Tikkit has really helped our business stay organized. I love the transparency of the correspondence between vendors and my managers. This feature allows us to excel with are overall communication to our clients which is critical in this day and age. The support staff has always made contact with me in a timely fashion for any need that I may have had. Thank you Millen! Review Source Response from Gridium April 25, 2017 Thanks Ryan, and it's encouraging to see the improved organization and communication between Staff and Vendors! Keep up the great work. EP Ed P. Construction Manager Used the software for: ### "Easy mobile work orders with photos" March 7, 2016 5.0 Tikkit's bringing my team into the 21st century! It's really easy to use the program on my iPhone, and we're coordinating construction, maintenance, and warranty projects with it. Easy file attachment and fast search is also a plus. Review Source Response from Gridium October 21, 2016 Thanks, Ed! Please let Support know of any questions. AS Andres S. Facilities Manger Used the software for: ### "Excellent project management tool " February 25, 2016 5.0 Tikkit has helped my projects become more organized and efficient. It has opened up the ability to track, communicate, and resolve work orders between departments. I highly recommend it. Review Source Response from Gridium October 21, 2016 Awesome feedback Andres, thanks! DK Danielle K. Jobsite Assistant Used the software for: 1-2 years ### "Great price for what you get" April 23, 2018 5.0 LOVE THIS SYSTEM Pros Love this system and the customer service support. They can customize the site to your companies needs and wants. Easy to use and love the chat option you can use. Cons Wish the system kept track of inventory and could send use reminders are things that are expiring soon. Great site though Review Source Response from Gridium May 3, 2018 Thanks Danielle, it's motivating to us to know our users love Tikkit! JB Jimmy B. Assistant Property Manager Real Estate Used the software for: Less than 6 months ### "Making our daily working lives easier to manage and control" September 29, 2017 5.0 Manage all our properties in one place and better record keeping. Pros The application is fairly simple to use. Tenants and vendors have little to no difficulty understanding how to use the system. Recently implemented, receiving text notifications for new and current open tikkit request has made our properties much easier to manage even on the go. The customization of skills and trades for vendors is a great feature. I'm sure with time more feature will be added and we look forward to it. Cons There are some miner bugs like vendor names are incorrect (when assigning) from what was imputed initially. One of our closed location still shows up when entering a new tikkit request. Would like to see tenants receive and auto reply email of received when a new request is entered. Nothing major, but I'm sure these will be fixed in time. Review Source Response from Gridium October 11, 2017 Jimmy-thank you for the review, and we love to see you and your tenants and vendors finding Tikkit easy to use! We also appreciate the notes on new features and ways to make the application even better. KM Kat M. Property Administrator Real Estate Used the software for: Less than 6 months ### "Kat Keepin' it Real" June 22, 2016 5.0 I haven't worked with a lot of work-order systems, but from what I've seen, a lot of them have a tendency to be very complicated. They require too many fields to be filled out and it makes creating a work order a very tedious task. in my role, I am constantly doing something, so I don't have time to spend too many precious minutes making a work order. Pros It's intuitive, easy to use and simple. That's the best part about Tikkit. It's straight-forward and user friendly. I don't think you would have to have much computer/user experience to understand how this works, which is great because not everyone is very tech savvy. Cons No capability to run reports. No ability to sort old work requests by the date is was created, no ability to delete attachments that have already been added to a work order. Review Source Response from Gridium October 21, 2016 Kat! Reports are live and we've upgrade views to allow custom column selections, including date created (and you can now rank the lists based on the new date column). And attachments can now be deleted, too! The new "Files" section of the work order makes this easy. Thanks for the great feedback. DA Diana A. General Manager Hospitality Used the software for: 6-12 months ### "Great product " March 22, 2017 5.0 I love your product. Our team is using it efficiently and even though a lot of my team members are not versed with computers they have expressed how user friendly Tikkit is. In the future, it would be great to see an option of interfacing or emailing or messaging contractors and so forth but have that option available to admins vs all users. Thank you. Pros it is extremely user friendly. Cons we do not have the option to delegate a task to a subcontractor or a contractor. Review Source Response from Gridium April 25, 2017 Hi Diana, and we love working with you, too! Customer Support will be reaching out to you with tips on the Vendor Management features now available. Messaging contractors is easy! FL Fergus L. Director of Warranty & Service Used the software for: 1-2 years ### "Tikkit allows our staff and customers to review and contribute to claim resolution. " November 7, 2017 5.0 Increased customer satisfaction Pros The fact that we can receive and distribute new claims from our phone is a time and money saver for our company. Cons Sometimes the sign in process takes a little longer than I would like but over all I've no real complaints. Review Source Response from Gridium November 10, 2017 Fergus, it's great to see Tikkit is saving timing and money! Thanks for the feedback. RO Rachael O. Director of Operations Construction Used the software for: Less than 6 months ### "Our Best Organizational Tool! " October 1, 2018 5.0 Pros We searched for years for a ticketing system that would not only provide our company with accountability tracking tools but also our clients. As a property management company, we were sold on software that consistently integrated accounting and cost factors which created more work for our staff and our clients and included unnecessary information. While Tikkit does also provide this, we are able to achieve what we've been looking for without it. It truly simplifies our service department and gives our clients the most current updates on their requests. We could not be more happy with the product! Cons I wish I found it sooner! Our workload would have been half! Review Source Response from Gridium December 7, 2018 Rachael, we're thrilled to know Tikkit has saved your team so much time and about the improvements to your team's organization it has helped unearth. Thank you for the feedback! RM Randy M. Deputy Fire Chief-Facilities Government Administration Used the software for: 6-12 months ### "wholly interactive" September 12, 2016 5.0 from my first Phone call from Boyd in response to a website free access demo to the final deployment it has been exceptional, over the last year we have had a few phone calls from Gridum asking how can we be better and I have seen changes reflecting the feed back , " a company that listens" . eh!!!! Cons it would be nice if it intergraded with our financial/ maintenance software Review Source Response from Gridium October 21, 2016 Randy, appreciate the feedback and accounting software integration is on our product roadmap. Some customers use our current API to link Tikkit with other maintenance systems. Thanks! GC Gloria C. Senior Project Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Easy, simple, and used every day!" January 16, 2018 4.0 Pros \- Easy for non-tech savvy team members to use - Simple process to customize portal - Printing work orders with required signature form for Maintenance Cons \- Vendor portal is not as effective as it can be. The vendor should be able to communicate more than Job accepted and commented. Some vendors don't want to use it because they end up having to write out all of the details and it's not a simple click of: Service Request Completed Service Request scheduled/assigned for "X" date Waiting on parts ordered Requires additional expense for repairs. Owner approval required Review Source Response from Gridium January 22, 2018 Gloria-thank you and it's great to see Tikkit is easy and simple to use! Your vendor portal features are helpful and that side of the application will continue to see advancements. ES Elizabeth S. Facilities Manager Used the software for: Less than 6 months ### "Our transition to the system has been easy and efficient." November 7, 2017 5.0 We benefit by users wanting to use it so we can track our time and demands. Pros We like that the system is easy to navigate. Us, Occupiers, and vendors use the system with ease. We like that occupiers can sign up easily and we can edit as needed. Adding properties and options is also easy to do. Cons Sometimes the system doesn't refresh quickly and keeps old information. We are trying to eliminate our old addresses and can not figure it out. Review Source Response from Gridium November 26, 2017 Elizabeth, we're happy the transition to Tikkit was easy! Old location addresses can remain, even after you've "closed" a location, if there are still work orders associated to that old location in the account. We'll reach out to you now to show you how Staff users with Admin privileges can delete old locations. NS Narayan S. Administrative Director Education Management Used the software for: 6-12 months ### "Useful tool! Works for us. " December 6, 2017 4.0 Create accountability and keep track of various requests in a 200,000 sq feet building. Pros Satisfies our needs and is helpful keeping track of requests. Easy and intuitive interface. Like the ability to create groups. Review Source Response from Gridium December 7, 2017 Thanks Narayan, it's great to see Tikkit is easy, intuitive, and helpful! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.