# DimoMaint FM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DimoMaint FM the right Maintenance Management solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147092/Trackplan/reviews --- DimoMaint FM 4.8 (47) [View alternatives](https://www.capterra.com/p/147092/Trackplan/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of DimoMaint FM Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Richard D Facilities ManagerWarehousing, 51 - 200 employeesUsed the software for: Less than 6 months. “Trackplan makes it easy for me to overview our entire estate, I can look at specific sites, specific contractors and its great that contractors can login to their individual portals and leave comments, photos, job reports and quotes all at no extra cost to us.“ July 22, 2025 LD Lieven D Facility CoördinatorNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: 6-12 months. “We didn't miss this, but if you're new into computer managed facility management, you may have difficulty understanding the general concept of FMIS or CMMS.“ July 27, 2020 MM Mahmoud M CAFM System SupervisorFacilities Services, 201 - 500 employeesUsed the software for: 1-2 years. “I appreciate the simple user interface and the inclusion of QR codes for reactive maintenance requests, a feature that sets this CAFM system apart from others.“ January 16, 2024 MM Mahmoud M CAFM System SupervisorFacilities Services, 201 - 500 employeesUsed the software for: 1-2 years. “The ease of uploading and downloading large amounts of data, as well as the straightforward job scheduling and tracking, are also highly beneficial.“ January 16, 2024 DR Dean R Estates and Operations ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “The extensive functionality of the product, endless features and usability.“ February 7, 2025 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard D. Facilities Manager Warehousing Used the software for: Less than 6 months ### "Works perfectly for our Facilities Team workflow" July 22, 2025 5.0 Trackplan makes it easy for me to overview our entire estate, I can look at specific sites, specific contractors and its great that contractors can login to their individual portals and leave comments, photos, job reports and quotes all at no extra cost to us. Pros I like the ease of use, the customisation to our company is easy and self manageable. We decide all the tweaks we need and remove the stuff we don't. The support is there if we need it but 90% of the time its self explanatory and intuitive. Cons There's not much! I had to think hard to list one thing. The only item I would like more of is some more how to guides, just some of the more in depth customisation to be able to really get the most out of the in depth software - maybe a 'test mode' where we could try out features without having to affect our main server page. Alternatives considered [Infraspeak](https://www.capterra.com/p/163355/Infraspeak/)[Expansive](https://www.capterra.com/p/178265/Expanisve/) Reason for choosing DimoMaint FM cost vs what we wanted it to do. We had a specific set of wants, with number of users more important than number of assets. Trackplan allowed us to have unlimited users with less cost than competitors Review Source Response from DimoMaint July 23, 2025 Hi Richard. Thanks very much for writing the kind review. It is heartwarming for me and the team and gives us great encouragement. We are planning to do more videos soon - these could cover more in depth features as you suggest. Thanks again. Mark Cochrane DR Dean R. Estates and Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "Fantastic product which has transformed our FM environment" February 7, 2025 5.0 Seamless experience from onboarding and training with \[sensitive content hidden\], through to mobilising and end use by engineers and external contractors. Pros The extensive functionality of the product, endless features and usability. Cons Nothing to note at this time, very user friendly. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[Agility CMS](https://www.capterra.com/p/88191/Agility-CMS/)[Facilio](https://www.capterra.com/p/175300/Facilio/) Reason for choosing DimoMaint FM Demos and meetings with \[sensitive content hidden\], functionality of the product, pricing and ease of use Review Source Response from DimoMaint February 11, 2025 Thanks very much Dean for taking time to do the review. Really pleased with the positive feedback. Its a boost for myself and the hard working Trackplan team. I particularly liked "The extensive functionality of the product, endless features and usability". Lots more goodies to come.... Thank again, Mark - Founder and CEO. RL Ross L. Head of Facilities Museums and Institutions Used the software for: 6-12 months ### "Great Tool!" August 14, 2023 4.0 Overall, really good. Simple to use and the support team are amazing. Pros Ease of use and flexible structure makes its hard to say no to. Cons Some of the pages seem a little too full of information but to get that right is a delicate balance. Review Source Response from DimoMaint August 16, 2023 Thanks Ross for taking time to write a review, and I am glad your experiences of Trackplan have been good. Mark AM Alan M. Quality Systems Manager Education Management Used the software for: Less than 6 months ### "Trackplan for College Buildings" August 7, 2024 5.0 For some time now, we have been using our own in-house (Excel based) system for managing compliance and maintenance. We have been looking for a web based replacement for nearly two years. Trackplan ticked all the boxes and stood out on ease of use and pricing. Migration from our existing system is a breeze. Over 1200 room locations, 230 schedules, 4,700 assets to date, all migrated using Trackplan templates. Trackplan replaces our outgoing system but we have plans to use it's extra features and have it to do so much more for us. Customer support has been excellent and the Dev team are open to making changes to accommodate the way we work. Pros Easy to navigate. Easy to set up assets, schedules and Jobs. Very responsive customer support. Cons I've nothing to add here. I can't find anything negative to say about the product. Alternatives considered [PEMAC ASSETS](https://www.capterra.com/p/157050/PEMAC-Assets/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[Spacewell](https://www.capterra.com/p/139529/myMCS/)[MVP One](https://www.capterra.com/p/128189/MVP-Plant/)[Planon](https://www.capterra.com/p/70410/Planon/) Reason for choosing DimoMaint FM We chose Trackplan for Ease of use and pricing. Review Source Response from DimoMaint August 13, 2024 Thanks very much Alan for the review. We are delighted that you are getting on so well with our software and that our support and services teams are helping you along the way. Mark, CEO MM Mahmoud M. CAFM System Supervisor Facilities Services Used the software for: 1-2 years ### "Trackplan review from a frequent user" January 16, 2024 5.0 Pros I appreciate the simple user interface and the inclusion of QR codes for reactive maintenance requests, a feature that sets this CAFM system apart from others. The system's user-friendly nature and self-explanatory design are commendable. The practice of sharing additional modules developed by the Trackplan development team with all system subscribers is a great advantage. Furthermore, the support for multiple languages is a valuable feature. The pricing structure, which is based on the number of jobs per year rather than the number of user licenses, represents a significant cost-saving advantage. The ease of uploading and downloading large amounts of data, as well as the straightforward job scheduling and tracking, are also highly beneficial. I am particularly pleased with the customer support, as the response to queries is consistently prompt, often within the same day. Additionally, the regular communication of system updates by the Trackplan team ensures that important updates are not overlooked. Cons I suggest making the job duration more explicit and easily accessible by featuring it prominently on the initial page when a specific job is selected. Simplifying the process for technicians to start, pause, and complete job durations will improve efficiency. Moreover, enhancing the final Work Order template to incorporate the checklist in the work order details, which can be printed as a hard copy and shared with the client, would be beneficial. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[Facilio](https://www.capterra.com/p/175300/Facilio/) Reason for choosing DimoMaint FM Cost effectiveness, simple UI, great customer support. Review Source Response from DimoMaint May 1, 2024 Hi Mahmoud, thank you very much for the review. Glad to see you are are enjoying the QR codes to raise requests! We will talk to you about your feedback around improving job duration and related remarks VM Vinny M. Associate Director - Evolve Facilities Services Used the software for: 1-2 years ### "Elevate Everywhere" January 19, 2024 5.0 We have been part of the journey with TP and see how hard \[sensitive content hidden\] and the team put into maintaining the software and all customisations are available to all. We scanned for the idle software where customisations could be included and TP does this for us. Pros Ease of use for our team. Tracking and location functionality. We are able to use any type of electronic device to hand to carry out our works and reporting. Cons Having to navigate through different pages to search for items where a master search bar could reduce the amount of trawling though pages to get to the end result. Reason for choosing DimoMaint FM We check over a number of products and meeting \[sensitive content hidden\] and how the software could support the business along with customisation was a great selling point. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Features within the system that we were trying to consolidate as opposed to having multiple softwares. There are some draw backs such as Netsuite was better at searching but they were not willing to customise the system to our requirements. Review Source Response from DimoMaint January 23, 2024 Hi Vinny, thanks for your feedback and taking the time to write us a review. The development of the product is driven by our customers, so it's great to hear you like the customisability of the platform. I will feedback to the team regarding the master search bar. Charlie Trackplan LD Lieven D. Facility Coördinator Non-Profit Organization Management Used the software for: 6-12 months ### "High potential startup - good listeners" July 27, 2020 4.0 About a year ago, trying to get away from Planon, we got stuck in an evaluation process of new FMIS suppliers. After six months we had another look at the market, and found a new player, Trackplan, with a set of new ideas, views, features. After a short evaluation with a free trial, we went for a monthly subscription which resulted in a shortlist of 3 features or suggestions which we found were still missing for our situation. Trackplan implemented these in less than a month for a very moderate extra fee. We have now committed to a yearly subscription and are uploading our data to Trackplan, and training our team internally. In less than three months we will be fully rolling over from Planon to Trackplan. Pros We are the facility department of a social security provider in Belgium, catering for about 40 small regional offices an 3 main haedquarter offices (100-450 workplaces). We used to have Planon as facility management software, but looking to a cheaper alternative better suited to our size and needing less IT support (better self-sufficient). Trackplan is a cloud service that much better fits our needs/budget and allows us to customize and tailor the its tools to our own views and experience. Very acceptable all-in monthly subscription price (compared to Planon about 1/10th). No surprises. Very nice set of features: sites, locations, assets; reactive and planned maintenance (based on schedules that can be linked to locations and assets); very nice calendar and job scheduling feature that allows creating new jobs, allocating unscheduled jobs, moving, splitting and reassigning jobs all in a drag&drop way. Interesting handling of documents relating to buildings and assets (eg. expiry dates). Support is fast and to the point. Good basic help files. Quick learning curve. And most importanly: the development team listens very carefully and is interested in your needs; they value user's input and suggestions for new features. Cons We have a list of features and improvements to this young product that is however reviewed periodicaly with the developers; there is a roadmap so we know when a new feature/change will be released. So although there might be a number of wishes, we have confidence in this product's future. One thing you may need to take into consideration: you will need to involve heavily into setting up, customizing and training. Although a good FreshDesk support site with introduction documentation is available, training (online or onsite) is not available. We didn't miss this, but if you're new into computer managed facility management, you may have difficulty understanding the general concept of FMIS or CMMS. Alternatives considered [Eagle CMMS](https://www.capterra.com/p/120750/Maxpanda-CMMS/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/)[FMX](https://www.capterra.com/p/130563/FMX/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing DimoMaint FM Fresh view, openness to user input/suggestions; fast, short communication with development team. Review Source Response from DimoMaint August 4, 2020 Thanks Lieven for the in depth and thoughtful review. Very grateful. Regards your comments about training we are always available for Zoom or Teams calls for 1-2 hour training sessions. So we do offer training and support that way! On-site training would be more difficult especially right now. From memory we never actually spoke which is incredible - normally there is at least 1 or 2 Zoom training / getting started calls. I think you have taken to the product so well that you did not need one. Thanks again Mark MSK Md Salim K. CAFM Specialist Facilities Services Used the software for: 1-2 years ### "A 5 star product" July 12, 2025 5.0 My overall experience with trackplan is very satisfactory. The application is well optimized and further updates are updated frequently. The application is well suited in a FM industry and meets all the demands required Pros Easy ,Detailed Convenient to implement and use Support team is very responsive as well. Meets all the demands of FM industry. Cons All seems good to me. Although any requirement when escalated to marketing and development team the support is always available Review Source Response from DimoMaint July 16, 2025 Thanks very much Mr Salim. We appreciate the feedback. AB Atlanta B. Contract Support Construction Used the software for: 2+ years ### "Streamlined PPM Management with Trackplan: Efficient Scheduling and Real-Time Forms" August 15, 2024 5.0 At King & Moffatt, we’ve been using Trackplan to manage our Planned Preventative Maintenance (PPM) scheduling and Reactive Works, and it has significantly streamlined our operations. The software’s ability to efficiently schedule planned services and manage reactive tasks ensures that our maintenance processes run smoothly. One of the standout features is the ability to create custom forms that our resources can complete in real time, which enhances our team's productivity and data accuracy. Although we’ve encountered some limitations, the support from \[sensitive content hidden\] has been invaluable in resolving any issues. Overall, our experience with Trackplan has been positive, and it continues to be a crucial tool in our maintenance management strategy. Pros What we like most about Trackplan is its seamless scheduling for Planned Preventative Maintenance and Reactive Works, which keeps our operations running efficiently. Additionally, the ability to create real-time, customisable forms for our team has greatly improved our workflow and data collection. Cons The main drawback of Trackplan is its occasional limitations in functionality, which can impact workflow efficiency. However, these challenges are effectively managed with the support provided by \[sensitive content hidden\], ensuring that issues are resolved promptly. Review Source Response from DimoMaint August 22, 2024 Thanks Atlanta for the nice review. We are glad Trackplan is working for you. Let us know where we can improve the functionality and we can review it and it to the roadmap! GA Glyn A. Director Facilities Services Used the software for: 1-2 years ### "Trackplan Review" November 13, 2024 5.0 Very pleased, the team are always there to help and assist and will work on any developments that highlighted. Pros Simple system to use and very cost effective, excellent for asset management Cons The reporting could be a bit slicker, but this is improving all the time. Review Source Response from DimoMaint November 19, 2024 Thanks for the nice review Glyn. Appreciate it. Mark, CEO BH Ben H. Contracts and Procurement Director Real Estate Used the software for: 6-12 months ### "Very easy-to-work-with product and company and provided a tool that will greatly assist our business" May 12, 2017 5.0 Trackplan have listened and recorded my specific requirements. Then they established and deployed a comprehensive, centralised snagging system that I am using across a portfolio of construction schemes prior to sale. Now, therefore, I have auditable records (including photographs and location specific descriptors) with defined users that I can use to manage the contractor(s) and ensure that works are completed to the right quality and in accordance with the construction contract. A further benefit is that the same software also is capable of assisting me with handing over individual or multiple properties to discrete final users (property purchasers) with confidence and clarity about the actual condition and status of the property when it has transferred ownership. Pros Quickly adapted their core software offering to meet our specific snagging needs as a property developer in the UK. Trackplan has been very responsive to requests for changing our user requirements and maintained scheduled dates for software upgrades that have always achieved my expectations. Review Source KM Kyanij M. Software Engineer Staffing and Recruiting Used the software for: Less than 6 months ### "Best management application with easy user interface" January 17, 2021 4.0 I would definitely recommend this system for all those who would like to operate a number of sites in a very efficient manner.. It is easily customizable and user friendly. Pros This application is handy when it comes to managing our site and various other tools. Everyone can easily use this app with a little knowledge as it is user friendly and efficient. I even use this app for allocating the cost of each asset which helps me to manage a budget. Cons There are not many bugs in this app. Even if there are bugs, it will be fixed soon in the next updated version. Review Source KG Keith G. General Manager Used the software for: 6-12 months ### "Simple, Effective and Efficient way to manage your facility" September 29, 2017 5.0 Pros Well laid out Dashboard makes it easy to navigate through the different menus and modules. Takes virtually no time to become familiar with how to schedule and record work. Cons Nothing found yet, but an iOS app would be very helpful for notifications. It would also make building inspections very efficient Review Source Response from DimoMaint October 5, 2017 Thanks Keith for the review. We do have an offline app for Android and iPhone. This is more for the contractors and engineers to manage work issued to them. We are also planning to build an app for iPhone and Android intended for the FM team to view recent jobs and requests and to raise new issues as you are out and about and out of signal. Will call to discuss. Mark jO john O. Used the software for: ### "secure and user friendly " December 9, 2016 4.0 l have been engaging in the track plan system for the last 6 months. l find the system very useful and functional in my role as a maintenance coordinator. Contractors are engaging in the system well and definition & traceability of tasks is a key component of the system. The team is very professional in answering queries and dealing with issues as they arise. Part of my job remit entails the scheduling of planned works and prompt reaction to reactive works. The system allows me plan and control tasks in a confidential friendly manner. Traceability and easy user-friendly is key to Trackplans success. Review Source SM Sean M. Used the software for: ### "WSL Management Company " October 27, 2016 5.0 We were looking for a convenient scalable Facility Management Software system to streamline our help desk operations across a number of our sites. We found Trackplan fitted perfectly - easily customised and user friendly allowed us to implement the system with no hassle. I would definitely recommed it. Review Source SSH Syed Sarosh H. Bachelors in Dental Surgery Hospital & Health Care Used the software for: Less than 6 months ### "Best Plan Management Application" May 25, 2021 4.0 Otherwise it is great application. Best reminder and tracking application. Pros TrackPlan application is very helpful in tracking your plans, activity. And helps in managing your work. Cons We have to update our progress in this application. No auto update option is available. Review Source Response from DimoMaint May 27, 2021 Thanks, but I have no idea who you are? PB Peter B. Compliance Manager Education Management Used the software for: Less than 6 months ### "Trackplan " July 31, 2024 5.0 Fantastic experience, we spent nearly 2 years souring a suitable replacement for our existing CMMS system, having looked at more than 20 similar systems Trackplan stood out for its potential transition from our existing to the new, its many features and good value Trackplan has become much more than just a replacement CMMS system but a very useful reference tool and while its still early days in the setup for us we are very excited about the cost and time savings this system has to offer Pros Easy to use, excellent customer support, easy implementation, adaptability, asset management, Cons its quite minor really but i tend to find the definition on the website slightly fuzzy, its not as crystal clear as i would like, it may be settings at my end Review Source Response from DimoMaint August 6, 2024 Thanks very much Peter for the kind words. I am sitting opposite Darren whom you work closely with. Its great for us to have a client who challenges us and pushes the product forward. Thanks again, Mark, CEO at Trackplan SA Sherry A. Operations Director Construction Used the software for: 2+ years ### "Love the Product it's made my job easier over the years! " January 25, 2024 5.0 overall we have been happy with the product over the years we've used it. Pros I like the ease of scheduling work orders and notifying my technicians. Cons Occasionally the instructed technician will not get the message. Review Source Response from DimoMaint June 10, 2024 Thanks Sherry for the nice review. Mark RS Richard S. Director Estates Education Management Used the software for: 1-2 years ### "Clear and simple CMMS " January 22, 2024 5.0 Superb, I had searched the market for 12-18 months and couldn’t find a product that worked "outside the box", this system is highly customisable and strongly recommend it Pros Trackplan has transformed the way we operate our complex estate, it has allowed us to centralise all elements of estate and facilities management, asset management and costings. It has allowed us to forecast budget spends and implement a longer term maintenance replacement program, instructing jobs to internal and external contractors was simple and we got their buy in early doors Cons When setting the system up it was very time consuming, this could be down to the particular way we needed it to operate, however there is a great support network and online training sessions were provided, honestly most of the system set up was self taught due to the ease in using the system. Review Source Response from DimoMaint January 23, 2024 Wow, what review! Thank you very much Richard! GH Graeme H. Helpdesk Team Leader Apparel & Fashion Used the software for: 1-2 years ### "Trackplan is great" January 16, 2024 4.0 Overall has been very good. The team like the ease of use. Pros Ease of raising jobs on - our old system was time consuming. It's easy to search for jobs if you can't remember a site you can filter by keywords in the description. Cons Alot of the setup was manual entry - Trades were manual, Trades and areas should be able to be set independently (especially if you're not using job throtle) Not all of my resources can over all trades in all regions. Alternatives considered [Ostara Systems](https://www.capterra.com/p/130427/Ostara-Systems/) Reason for choosing DimoMaint FM Trackplan was cheaper and the fuctions were very similar Review Source Response from DimoMaint January 17, 2024 Hi Graeme, Thanks for the feedback. Glad to hear the team like it! I have referred your note regarding trades and areas to the team. Thanks again! Charlie Trackplan CM Colm M. Building and Estate Manager Education Management Used the software for: 2+ years ### "An incredibly versatile software" January 25, 2024 5.0 Pros An incredibly versatile software that can manage a range of jobs across multiple teams and sites. Its ease of use for set up, additions and modifications makes it very attractive to the helpdesk administration and management. Trackplan FM has a range of features such job request link, QR code usage, forms, contractor management and purchase order request management and navigation through the desktop and mobile application is very intuitive. The management team are very responsive and proactive in both introducing new and enhancing existing features throughout the application via update releases at a greater frequency than would usually be expected. A very stable system frequently applauded by administrators, managers and technicians. Cons Any initial minor issues were addressed in a timely manner and the team is very open to exploring proposals. Switched from [CAFM Explorer](https://www.capterra.com/p/126258/CAFM-Explorer/) The cloud platform was an internal requirement and at the time TrackplanFM matched our needs accross the range of teams, departments and sites with our resource complement. Review Source AP Alison P. Facilities Manager Hospital & Health Care Used the software for: 1-2 years ### "Trackplan Review" January 22, 2024 5.0 I've had a very good experience with Trackplan Pros The Development team at Trackplan listened to our company needs working with our internal team to enable the correct set up and implementation of the system in a good time frame Cons All areas from initial demo through to go live date went well, no negative comments to add Review Source Response from DimoMaint April 30, 2024 Thanks very much for the review Alison. Mark (CEO) TK Tamsin K. Facilities Services Manager Building Materials Used the software for: 2+ years ### "User friendly and feature heavy system" January 16, 2024 5.0 Really pleased we found Trackplan after a very long CAFM sourcing process. It's really good value for such a feature heavy system and it's getting better all the time. Pros The system is intuitive to use, and it's easy to train even technophobes how to use the features. We have at times manipulated certain processes to work within some internal processes with the great support of the Trackplan team. The ability to adapt the system in this way has proved invaluable and I love being able to work on development ideas to really tailor to our particular requirements. Cons I think the biggest issues we've ever had with Trackplan is down to the fact that we're not using 100% in the way that it was intended to be used. I don't think there has been anything that we haven't been able to work around though with the help of \[sensitive content hidden\] and the team. Reason for choosing DimoMaint FM Our selection was based on best value for money. Review Source Response from DimoMaint January 17, 2024 Hi Tamsin, thanks for your kind words :) Every business is different and has different workflows/ needs. We pride ourselves on being a configurable platform and working closely with our customers to get the most out of it. Thanks for the continual support and for your review. Charlie Trackplan MM Mark M. Operations Manager Facilities Services Used the software for: 1-2 years ### "TrackPlan - Simply" January 16, 2024 5.0 Pros Trackplan is a fantastic work order management system with great features that our business make great use of. We operate anything from reactive maintenance, compliance and also the likes of assets. We make great use of advanced features such as job throttling to distributed work equally across our supply chain and based on the numbers of things this system is capable of which fits our business needs I don't think any other system can compare. Cons I wouldn't necessarily have this as a real bit time negative point but certain features don't work together and then also parts are found to have bugs which is normal in any online software. Review Source Response from DimoMaint January 17, 2024 Hi Mark, Thanks for the review. Great to hear you are getting the use out of the platform. We have some very exciting features coming soon! :) Really appreciate you taking the time to leave us some feedback. Charlie Trackplan AM Alan M. Facilities Officer Facilities Services Used the software for: 2+ years ### "Trackplan " January 25, 2024 5.0 Overall experience is very good no issues Pros Ease of use and accessibility easy to navigate Cons No minus areas with the system it works good for Kare Review Source Similar Products Featured ## Related categories [Building Maintenance](https://www.capterra.com/building-maintenance-software/)[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/)[Inspection](https://www.capterra.com/inspection-software/)