Who Uses This Software?

Australian Associations wanting to modernise and expand their online offerings and capabilities to members, without paying the traditionally high price tag for a high end solution.


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Asset Media
  • www.membes.com.au
  • Founded 2001
  • Australia

About membes

Australian Association Management SaaS platform. Engage and manage you members in one fully integrated system, including Website, Events Management, Members Join, Renew and pay online, Discussion Forums, File Repositories, SIG Portals, CPD Integration/Tracking, Communications (email/sms), Online Payments, Invoicing and much more. Intuitive, feature full and user friendly interfaces and processes creates engaged members and satisfied, happy Administration staff.


membes Features

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

membes Reviews Recently Reviewed!


Our association has grown since using Membes, training income plus new member income is up.

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the integrated registration & payment system, our new memberships are up.
Events & payment system, we now run all our courses via the system and our training numbers and income is up.
The web builder backend is easy and we have saved money by updating the web ourselves.

Cons: Compared to our previous Association software, I really cannot give a Con. Obviously, there is always a period of training and change required from an old system, but overall we had real financial benefits in the first few weeks.

Good value software that is easy to use.

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The membership management aspect of the software is highly effective. Custom fields can be easily added to tailor the information you need to collect from members and includes options to make particular fields available only to certain member types.

The CMS is also great for managing the website and is very user friendly, with pages and menu items easily added. It's also very easy to lock particular pages to members only, which increases the member value proposition. We've been able to adapt areas of the CMS to great better functionality for members on our website.

The events module works well and it will be interesting to see this work even better as it undergoes continued development.

Cons: The software is reasonably new and undergoing development and updates all the time. Sometimes you need to wait until they have greater demand from other users for particular features to be added.

Initially the CPD management functions were somewhat limited, but have undergone regular development to push through some much needed improvement in functionality.

Overall: The software has allowed us to decrease our reliance on external developers by moving more functionality in-house.

Easy, intuitive, exciting and refreshing.

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The SAS platform ensures the costs are kept to a minimum. The errors on the site are also managed quickly as there is only one platform.
The support during set up and after 'go-live' date is priceless. They really work with you to make sure your system is at its optimum.

Cons: Further features with email notifications will take the product to the next level.

Small limitations within the finance module can seem problematic but this can be rectified through full training.

Overall: Reduction in costs
Great looking easy to use website
Event registrations which were simple for people follow
Reduction in data errors

Clunky interface, lack of functionality, inability for the developers to rectify issues.

Nov 02, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Sales person was excellent. Great if you've never run an association before, aren't in marketing and need a quick and basic website and membership management software up and running.

Cons: We have had major issues with the: clunky interface, lack of features, developer being unable to create new and needed functionality, expensive set up costs, un-intuitive processes, and lack of any integration with separate websites (Membes wants you to put all your data on their provided website which has very stringent layouts and features).

If you want a very basic association software, than this would be ok. But if you want anything more than start-up functionality or to change anything within their system, don't purchase it. This was the most expensive software we looked at, but we decided to go with it based on the features listed on their website and the sales process. Would have preferred any other software but we've paid their substantial set up costs now and can't afford to move across to somewhere else at this time.

Vendor Response

by Asset Media on November 21, 2017

Hi Jessica, we were genuinely sorry to see your review. We did work with your designer to integrate your website to membes, but unfortunately her API experience seemed too limited. We can only assume she incorrectly told you an integration is not possible(?). We can re-engage with her, or connect you with qualified designers with necessary skills? We note that you still don¿t have a Pmt Gateway? As discussed, this is necessary for features you are waiting on. We are more than happy to continue assisting with progressing your Application with the Gateway Provider? We have reviewed and all notices received from you were completed some time ago, so we are confused by some of your claims. We have no open tickets from you so reconfirming the process you are following may be of help? Setting up a new Association and processes is complex! We will get in touch again to hopefully assist with completing setup so you can get the experience from membes our other customers enjoy.

Simple as 1 2 3

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A great system that is very easy to use from an operational stand point. Keep track of communication of your members, issue certificates at the touch of a button. Run your own events from the one site. Simple, easy and great customer service from the team at Asset Media. Everything you want and more.

Fabulous product which fits the needs of several of our clients

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Membes has proved to be both cost-effective and features rich for a number of our clients who are utilising the platform. From contact management to emarketing, online shops to member locators, cpd tracking to complex conference management management, this platform has it all. Designed with both administrators and users in mind, we wouldn't hesitate to recommend this platform.

Been using membes for our website and database for over 12 months and are very happy with it.

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have improved member retention since transferring to membes, as members can renew online. Event registration is so easy and straight-forward on membes - we used to have a lot of people register via a paper form as the previous system was not easy for them to use.
The office staff love the admin site - and can quickly respond to member enquiries regarding membership, event registration, CPD tracking and can easily send communications to a selected subset of the database. We highly recommend membes as a solution for membership associations.