--- title: "Ciphr Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ciphr Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/147124/CIPHR/" page_type: "product" language: "en" --- # Ciphr Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ciphr ## What is Ciphr? Ciphr's HR software cuts admin, keep your employees' data secure, strengthens compliance, and automate business-critical tasks through automated workflows and AI-enhanced tools. Our solutions are designed with UK mid-market organisations (200-2,000 employees) in mind. Giving you the tools and functionality you need to grow, scale, and simplify people operations. We're trusted by more than 1,400 organisations, including Volkswagen Group, the Natural History Musuem, Lebara and many more. Why do UK SMEs choose Ciphr HR software? - Self-service tools - UK-based hosting and support. ISO accreditation - Ideal for orgs with 200-2000 staff. Our solutions grow as you do - Modular design: choose the tools you need now, and in the future - Powerful analytics suite with pre-built dashboards - API integration to our other solutions, and third-party software - Time-saving AI-powered tools - UK-based implementation and customer care teams - On-demand training and support ## What is Ciphr used for? [Human Resources](https://www.capterra.com/human-resource-software/)[Payroll](https://www.capterra.com/payroll-software/)[Recruiting](https://www.capterra.com/recruiting-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 89% Neutral 7% Negative 4% Starting price £7 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ciphr?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ciphr.com&name=Ciphr) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ciphr 4.2 (54) VS. [4.9 (4,849)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price £7 Per User, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (52) Ease Of Use 4.9 (1,851) Value For Money 4.0 (41) Value For Money 4.8 (1,510) Customer Service 4.4 (50) Customer Service 4.7 (1,581) ## Ciphr alternatives [4.6 (5,302)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Paylocity](https://www.capterra.com/p/86714/WebPay/) [4.3 (1,852)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/86714/WebPay/) [BambooHR](https://www.capterra.com/p/110968/BambooHR/) [4.6 (3,502)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110968/BambooHR/) [Paycom](https://www.capterra.com/p/130949/Paycom/) [4.4 (1,363)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130949/Paycom/) [View all alternatives](https://www.capterra.com/p/147124/CIPHR/alternatives/) ## FAQs about Ciphr Overview ### Which roles and teams benefit most from Ciphr? Ciphr is most used by HR leaders, HR operations teams, and payroll professionals who need to manage employee records, streamline onboarding, and support day-to-day people processes. People and reward specialists use it for data accuracy and reporting, while IT and service teams help maintain access, integrations, and system reliability. Answer based on 50 reviews Overview ### What company size and industries is Ciphr built for? Ciphr is built for midsize UK organisations, with 71% of reviewers from midsize businesses, and is most common in non-profit organisations at 14%. It is typically used by HR, payroll, learning, and recruitment teams in organisations of 200 to 2,000 employees, with additional use in health care and education, each at 8%. Answer based on 53 reviews Features and Usability ### What are the key features of Ciphr? Ciphr includes core HR and payroll features such as employee management, payroll management, employee self service, and absence management. Differentiating features include configurable workflows, reporting and analytics, API-based integrations, and an LMS with learning plans, compliance reporting, and single sign on for linked HR and training data. Answer based on 24 reviews Pricing ### How much does it cost and what fees or limitations are included? Ciphr starts at £7 per employee per month on the Basic plan, based on a three-year term for an organisation with 100 employees. Pricing varies by user count and selected modules, and buyers must contact Ciphr for a tailored quote. Included features cover absence management, employee records, self service, and SSO. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does Ciphr integrate with? Ciphr integrates with Microsoft Entra ID, Adobe Acrobat Sign, LinkedIn Jobs, Moodle, Totara Learn, Workday Peakon Employee Voice, Broadbean, and iHasco. The platform supports over 20 integrations across identity management, e-signature, recruitment, learning, and employee feedback, with Microsoft Entra ID specifically confirmed by reviewers. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Ciphr offer? Ciphr provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for reviewing features and setup steps as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Ciphr offer, and how do users rate the experience? Ciphr offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as helpful, responsive, and well organized during implementation and ongoing use, with timely ticket handling and regular check-ins. Some report earlier service concerns, frustration with onboarding, and difficulty getting reporting issues resolved. Answer based on 11 reviews Features and Usability ### How well does Ciphr handle payroll and employee management? Ciphr covers core HR and payroll tasks well, especially employee records, self-service, onboarding, and salary updates. HR teams often find day-to-day administration easier and more organized, while some payroll users mention manual work around absence links, variable hours, multiple roles, and certain holiday or reporting processes. Answer based on 24 reviews Features and Usability ### Is Ciphr easy to use? Ciphr feels easy to navigate for most HR teams and employees, with a cleaner interface, self-service tools, and helpful knowledge resources. Many users find common tasks intuitive, though some admins describe less-used features as clunky, less logical, or needing extra steps and support to understand fully. Answer based on 19 reviews ## Features AI summary Based on 14,356 Human Resources reviews Capterra data shows that buyers of Human Resources software rank the following features as their top priorities: - **Employee Management** (**43%** of reviewers rated this feature as critical) - **Payroll Management** (**59%**) - **HR Management** (**45%**) Ciphr supports all three of the features reviewers rate most highly: **Employee Management**, **Payroll Management**, and **HR Management**. Together, these capabilities help businesses maintain accurate employee records, handle payroll correctly, and manage core HR processes in one system, allowing teams to work more efficiently and support employees more effectively. Payroll Management 4.2 (14) 100.00% of 14 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Employee Database 4.2 (23) 95.65% of 23 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Time & Attendance 3.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Time Off Management 4.3 (20) 105.00% of 20 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests Self Service Portal 4.2 (19) 100.00% of 19 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Sick Leave Tracking 3.9 (15) 100.00% of 15 reviewers that rated this feature as important or highly important Track and manage sick leave time Ciphr 102 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Manage and track employee attendance Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Creation, administration, and evaluation of assessments or tests Supports flexible learning at different times (i.e., learners can access course materials at their own pace) Track the attendance of specific individuals or groups Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatic update of information / software Researching and validating a person's criminal, educational, job or financial records Use a dashboard to view benefits that are selected by employees or offered by employers Record employee's benefit plans and selections throughout career progression Supports learning paths that combine in-person classes with online/virtual courses Tools that allow users to create and publish courses and course material/content LMS functionality built-in for content delivery Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders Manages compensation such as salary, bonus, and benefits processes, aligning with policies Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Software specialized for corporate use Create, organize, and assign courses to users Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Electronic storage of staff/employee contact information and job status in a centralized repository Tools to improve and measure employee satisfaction and involvement Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Attaching relevant receipts or supporting documents to submit expenses for reimbursement Games or game-like elements to track progress and reward accomplishments Use AI to generate content in the form of text, images, videos, etc. Allows employees to set and manage work or career related goals Automates core HR functions such as talent management, employee evaluation and learning management Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) Students can access materials and communicate with instructors via their online student profile Facilitate training materials that help employees grow and progress in their positions Organize and track educational activities Designing course materials to be completed in a sequential order for personalized learning purposes Manage and track employee attendance Access software remotely via mobile devices Access for students to complete learning materials on mobile platforms Manage and handle various international currencies Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Select benefits and provide information needed to participate in a benefit via an online portal Manage employee salary processes, data, taxes, and records administration efficiently Delegate payroll processing to third party vendors View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Create, manage, and track policies and procedures within an organization Reporting on how each user, task or process has advanced since its initiation Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Tools to find, assess, and hire suitable candidates for a job within an organization Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Upload and store resumes Set & manage permission levels based on user roles and restrict access to only authorized individuals Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Track employee skills, competencies, training & qualifications Create tools to promote social interaction and learning between students/trainees and instructors/trainers Planning, tracking and developing internal talent for future key position filling Gauge satisfaction and receive information for improvement and success Real-time, interactive learning experiences where participants engage in learning activities simultaneously Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Create tools to measure student retention of learning material and lessons Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Track the amount of time spent on a job or task Track employee/learner's progression through training programs Request, track, and manage time off requests and vacation time Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (49) 4.1 Based on 49 reviews ## Pricing Value for money 4.0 (41) Basic £7.00 Per User,Per Month It includes: - Employee record management - Absence management - Time off - Single sign on (SSO) - Notifications - Standard reports suite - Mobile access - Employee self service - Document upload - Gender pay gap report - Subject access request (SAR) portal Value for money 4.0 (41) 4.0 Based on 41 reviews ## Integrations [ LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[ Moodle](https://www.capterra.com/p/80691/Moodle/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ webexpenses](https://www.capterra.com/p/140646/webexpenses/)[ iHasco](https://www.capterra.com/p/175984/iHasco-eLearning/)[ Workday Peakon Employee Voice](https://www.capterra.com/p/151069/Peakon/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ hireful](https://www.capterra.com/p/141924/hireful-ATS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (50) 4.4 Based on 50 reviews ## User reviews Overall rating 4.2 Based on 54 reviews Filter by rating 5(20) 4(28) 3(4) 2(0) 1(2) Mentioned topic Sorted by most recent NM Natalie M. HR Manager Cosmetics ### "Game-changing system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 24, 2026 I cannot fault the experience with CIPHR and the team. Every person that we have interacted with has been helpful, and if they can't help you then they know someone who can. Any issues are dealt with swiftly and we also like that CIPHR do not have a huge turnover in their own employees which as an end user means that we get consistency in who we are interacting with. Pros CIPHR provides us with a solid portal to store all of our employee data in one location (including payroll data). From implementation through to present day the team are on hand to resolve any issues quickly and ensure we have a system that adds value to our business. For the HR teams it has been a gamechanger in having access to data when needed, and the ease of creating and running reports has helped us immensely. Cons Implementing the project alongside a challenging day job! I would advise anyone looking at implementation ensures that time is dedicated for this part of the process. If there was one improvement, and this is partly on us is the manual upload of documents which is quite timely but then we benefit from having these in the system. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) [Kronos HR](https://www.capterra.com/p/10033938/Kronos-HR/) Reasons for choosing Ciphr Felt that this was the system that most met our needs, and one that we could mould to our personal requirements. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FM Freya M. Senior HR Manager Education Management ### "Good with room for improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 July 16, 2026 Mixed - but most definately improving and there are stand out members of staff who go above and beyond to work through solutions with us as clients. Pros It is all in one place. The navigation for the most part is intiutive and the ability to move in and around the system is useful. The roadmap over the last 2 years has definately improved user ease of use though some things do not seem to have been thought through and end of breaking internal processes e.g. SSO for which there is often no quick solution. Cons Length of time to achieve fixes when there are problems or having to go beyodn the helpdesk as their answers seem quite profunctory and they don't tend to dig a bit deeper into the issue. I often find that I re raise questions with members of the dev team or customer experience team and they are able to identify a solution really quickly but this knowledge appears to be lacking in the customer care team (sometimes!). We have not had the smoothest ride with CIPHR however in the last year collectively I feel we have found the right trajectory for a balance partnership. It would be really really helpful to have the ability to view from a different user profile and/or have a test environment that system admins could use. Alternatives considered [Everyware](https://www.capterra.com/p/192500/Everyware/) [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) [iTrent](https://www.capterra.com/p/69009/iTrent/) [Breathe](https://www.capterra.com/p/126547/BreatheHr/) Reasons for choosing Ciphr At the time of initial choosing it seemed the best to manage dual/multiple roles - though this was perhaps a little bit missold. The system has improved over time. During the contract renewal we did look again at alternative providers but felt given the high costs of all products it was better the devil you know. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 21, 2026 Hi Freya. Thanks for sharing such detailed feedback, and for recognising the team members who go above and beyond for you. It's great that improvements over the last 2 years have made a difference to your daily use of Ciphr. We take on board your comments about SSO and the impact this can have on internal processes when things do not go smoothly. We also hear your feedback about the customer care experience. It's not the standard we want for our customers, and we don’t want you having to re-raise issues to get to the right answer. We will feed this back directly to the customer care team so they can look at how they dig deeper into root causes earlier in the process. Your suggestion of the ability to view the system from a different user profile is a great one. We’ll pass this on to our product team. We're really glad that, overall, things feel like they are on the right trajectory, and we want to keep building on that. Please reach out to your CXM if you'd like to discuss further. JA Jan A. HR Project Manager Utilities ### "Inspired feedback for CIPHR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 15, 2026 our experience with CIPHR has been positive. Tickte items are managed in a timely fashion and the support team is extremely helpful. Pros Direct contact with a knowledgeable, supportive CSM team. \[sensitive content hidden\] have initiated regular check ins to check on service and provide updates. Cons The switch to v10 took a little getting used to. Onboarding needed a lot of updating and business priorities meant this was out of action for some time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 17, 2026 Hi Jan, thank you for reviewing your experience with Ciphr - we really appreciate it. It's fantastic to hear that you have had a positive experience using our software and interacting with our helpful customer care team. If you have any further feedback for us, don't hesitate to get in touch. Thanks again! Team Ciphr MC Mairead C. HR Director Information Services ### "Ciphr review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 May 28, 2026 Good - better couple of years ago when people on helpline with support. We do find it frustrating as a system and the onboarding portal was a nightmare - took nearly a year to get it runnning Pros Got use to the system now so we know our way around it. The new layout works well loving the new 'Ask' button Cons Inaccessible for people with disabilities; can be quite a clunky system and not logical at times. Work to do. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/) [Hive](https://www.capterra.com/p/150991/Hive/) Reasons for choosing Ciphr Recommended via one of our Trustees at the time Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. UN ulrike N. Head of HR Education Management ### "Positive HR Experience, with Payroll Requiring Improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 15, 2026 overall experience is positive for the HR part ( with some exception) but difficult and too manual in relation to payroll Pros The HR module is simple to use. The processes for new starters and leavers are easy and intuitive, and creating and updating salaries, particularly for bulk changes, can be completed quickly and efficiently. Navigation throughout the system is straightforward, and the self-service function is user-friendly for staff. While customer service was previously an area of significant concern, it has improved substantially and is now effective which has improved our experience. I can see an overall improvement with HR module and this is welcomed. Cons Reporting is generally effective but can be overly complex, and customer support still struggles to assist, particularly with absence reporting. Some pre-built reports (e.g. Gender Pay Gap) have produced inaccurate data, and resolving these issues requires external consultancy, which is costly and time-consuming. Payroll integration is not seamless, relying on Paylink rather than full automation, with gaps in areas such as maternity processes. Overall, payroll remains a key concern. The system handles multiple roles and variable hours poorly. There is no simple way to process variable hours payments, and the timesheet module is not fit for purpose. Holiday calculations are also unreliable when employees change roles or entitlements, requiring significant manual intervention. Alternatives considered [iTrent](https://www.capterra.com/p/69009/iTrent/) Reasons for choosing Ciphr seemed cost effective with similar functionality however, some of those functionality were later not developed Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 26, 2026 Thank you for your detailed feedback. We’re pleased to hear the HR module is working well for you, particularly around usability and core processes, and that you’ve seen improvements in our support. We recognise the challenges you’ve highlighted with payroll. Integration via Paylink, handling of variable hours, multiple roles, and holiday calculations are known areas for development. We are actively investing in improving our solutions to reduce manual effort and deliver a more seamless experience. We’d welcome the opportunity to review your specific setup and support you further through your customer experience manager. Please get in touch with us to arrange time for us to speak. Many thanks Team Ciphr AN Anonymous User TA Manager Museums and Institutions ### "iRecruit okay, customer care good" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 May 7, 2026 Pros Some members of the Customer Care team are excellent - Stu Armstrong in particular has helped us out massively. Cons Some of the iRecruit features cause a fair amount of errors on our side. I would like to be able to upgrade the iRecruit features more to allow for more advanced job adverts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2026 Hi, thanks for reviewing your experience of Ciphr iRecruit, our ATS, and our customer care team. It's fantastic to hear that our customer care team has been supportive and helped resolve issues you've had with the system. Our product team is always keen to hear feedback and suggestions for our products, including iRecruit. You can reach us by submitting a request through the Customer Care Portal, or email us directly at info@ciphr.com. JP Jo P. HR Manager Electrical/Electronic Manufacturing ### "Customer Review - 2 years after implementation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 27, 2026 We have had a very positive experience working with Ciphr and feel well supported in getting the most out of the system. The team has been consistently helpful in ensuring we can fully utilise the platform and make the best use of its features. Whenever we have had queries, they have been dealt with quickly and efficiently, with our questions being directed to the right members of the team without delay. This has made a real difference in helping us resolve issues smoothly and keep things moving. We have also had excellent support from \[sensitive content hidden\] throughout our time working with Ciphr. They have been incredibly helpful, knowledgeable, and flexible in supporting our needs. They take the time to really understand our business and have built strong working relationships with us, which has been invaluable in helping us get the most out of the system. Their guidance and responsiveness have played a key role in enabling us to use the product to its full potential, and their support is always delivered quickly and effectively. Overall, we really value the support provided and the responsiveness of the team, and we would be happy to recommend Ciphr to others. Pros What I like most about Ciphr is the ease of use of the system and the value it brings in improving the efficiency of our HR processes. The platform continues to develop in a way that feels aligned with real business needs, particularly with the launch of Ciphr Analytics and the clear roadmap towards making the system even more business-focused and insight-driven. The support we receive is also excellent. The team are responsive, knowledgeable, and always ensure our queries are handled quickly and directed to the right people. This combination of a strong system and great support makes the overall experience very positive. Cons There are occasional areas where the system could feel more intuitive, particularly when navigating less frequently used features or those parts which are complex. At times, some processes require support or guidance to fully understand. However, the support team are always very helpful in resolving these queries quickly, which helps minimise any impact. Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) Our previous system was approaching end of life, and we had not undertaken a system upgrade or change of provider for a considerable period. As the business had grown and developed into multiple entities, we were also operating across a number of different HR systems, which created duplication and inefficiencies. We were looking for a more modern, flexible, and future-ready solution that could better support the evolving needs of the organisation. A key requirement was also the ability to integrate directly with an in-house payroll solution, enabling a more streamlined and connected approach across HR and payroll. Overall, the main challenge was moving away from a fragmented legacy setup towards a single, scalable system that could support both our current requirements and future growth. Alternatives considered [IRIS Cascade](https://www.capterra.com/p/128430/Core-HR/) Reasons for choosing Ciphr We chose Ciphr over alternative products, due to its greater flexibility, more modern and user-friendly design, and overall system aesthetics. Ciphr offered a more intuitive and scalable solution that better aligned with our business needs and future plans. While the initial implementation period was challenging, the Ciphr team have since gone above and beyond to re-engage with us and support us through that phase. Their commitment, responsiveness, and willingness to work closely with us have made a significant difference in turning the experience around. We now feel well supported and are getting far more value from the system as a result. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 29, 2026 Hi Jo, thank you so much for taking the time to leave such a thoughtful and detailed review — it genuinely means a lot to the whole team. We're delighted to hear that Ciphr is making a real difference to your HR processes and that you’re seeing the value of Ciphr Analytics. It’s also good to know that our product roadmap aligns with what matters most to you. It's especially meaningful to hear how far the relationship has come since your initial implementation. Supporting you through that journey and seeing the experience turn around is exactly what we strive for. Thank you again for recommending Ciphr — we look forward to continuing to grow with you. Don’t hesitate to get in touch if you need our support or if you have any further feedback for us. Team Ciphr PS Phoebe S. HR Project Support Officer Non-Profit Organization Management ### "Ciphr review - with special thanks to \[sensitive content hidden\]" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 21, 2026 My experience with Ciphr has been positive overall. Our implementation timeline faced some delays due to changes in consultants and periods of sickness, but the level of support we received remained strong throughout. In particular, our project manager \[sensitive content hidden\] made a significant impact. Joining partway through the project, she integrated seamlessly and quickly became a reliable point of contact. She was consistently responsive, set realistic expectations around timelines, and approached challenges with a clear mindset. Her support played a key role in helping keep the project on track and moving forward effectively despite the initial setbacks - thank you so much \[sensitive content hidden\] for your patience and hard work. Pros The core HR system is very intuitive and accessible, making it easy to navigate even for users without a strong technical background. The platform supports efficient employee management, with well organised data that helped streamline everyday HR tasks. Overall, it made managing employee information and processes straightforward and user-friendly. Cons The reporting function - I found this difficult to use when trying to extract information at a specific point in time, and the filtering options weren’t always as flexible as needed. Switched from [Jobtrain](https://www.capterra.com/p/85213/Jobtrain/) [OpenHR](https://www.capterra.com/p/228160/OpenHR/) Needed something more modernised to move away from manual processes Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/) [Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/) Reasons for choosing Ciphr Due to our Procurement process limitations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2026 Hi Phoebe, thanks for taking the time to review your experience of Ciphr HR and your implementation journey. It’s fantastic to hear that the platform is helping to streamline everyday HR tasks and is generally easy to use. Thanks also for the great feedback about your project manager, and how much they contributed to the success of your project. If you have any other feedback for us, don’t hesitate to contact one of our team directly, or email info@ciphr.com EB Eden B. Insights and Reward Partner Logistics and Supply Chain ### "Intuitive & great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 17, 2026 Overall, I think we have a great account manager and I feel supported in my role. I had no handover of the system but I have worked on a similar system previously which definitely helped me understand the system. However, \[sensitive content hidden\] has been amazing in helping with my confidence on the system. The cons seem to be longer than the pros but these are just things that we as a team see day in and day out when using ciphr and would be great to have solutions for these. Pros Ciphr is user intuitive for those with system knowledge. The Articles in the knowledge base are also really useful and 90% of the time I have been able to find the answer to my query without having to raise a ticket. I have also found our account manager, \[sensitive content hidden\], to be super helpful and always happy to help me when needed. As well as \[sensitive content hidden\] being helpful with any technical queries I have. Cons My cons for Ciphr are only small bugbears, but when you make a change in the system for an employee, you have to go into their current job and end the job, it would be useful if this ended automatically when you insert the new job record. When you have ended the job and create a new entry, it doesn't detect the end date of the previous job, so you have to populate this. In the policies, we can't search keywords in a document, this would be useful to have access to. When we upload personal documents, we always add a description in the notes but this doesn't pull through onto the main screen so if the file name isn't something that relates to the document eg File1234, we are having to resave files to see what they are on the main screen. Personal Development area isn't user friendly, we get a lot of queries on how to insert objectives, probation reviews etc. For tickets, its frustrating that these auto resolve if I don't respond within so many days but some of my tickets can take a month to be responded to without an update. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 27, 2026 Hi Eden, thanks for your review. It’s fantastic to hear that you have a great relationship with your customer experience manager & feel supported by us. Your customer experience manager has been in touch with you to discuss some of the 'cons' you raised, many of which are actually possible in the system, and we are thrilled you were able to go over these together. For example: \* Job changes - we've shown you how to add a new job record & that this triggered the auto-closing of the old record \* Searching keywords in documents - we confirmed this is possible within PDFs, and you were able to do this \* We've offered a workaround for the challenge with personal document uploads and visibility \* We reviewed the personal development area with you, & you clarified that the functionality is clear, & that challenges are internal, but we will support you in next review cycle to support If you have any other feedback please get in touch. GA George A. Associate Director of People and Culture Hospital & Health Care ### "Highly recommend. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 31, 2026 Overall a great experience so far from discovery through to procurement and implementation. We can't wait to go live Pros We are currently in the process of implementing Ciphr HR and Payroll into our organisation. The procurement process was very smooth and one of the biggest highlights was the approach of the Sales Consultant who gave us confidence in the system through their honest feedback. So far, the implementation has gone smoothly and there have been no surprises. The system appears intuitive and good value for money and we are confident that it will transform the way we work. Cons The new Ciphr Payroll module is still being developed so there are a few limitations. However, rapid work appears to be being done which will mean most of the limitations will be resolved before we go live. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2026 Thank you for taking the time to review your experiences so far with Ciphr – we really appreciate it! It’s fantastic to hear that you had a positive experience with your sales consultant, and that your implementation process is going well so far. We’re really excited to get your system live and partner with you to get the most value out of your investment in Ciphr HR and payroll. If you have any further feedback, don’t hesitate to get in touch with our team directly, or email info@ciphr.com. [View all Reviews](https://www.capterra.com/p/147124/CIPHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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