# Ciphr Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ciphr Software - reviews, pricing plans, popular comparisons to other Human Resources products and more. Source: https://www.capterra.com/p/147124/CIPHR --- # Ciphr Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ciphr ## What is Ciphr? Ciphr's HR software cuts admin, keep your employees' data secure, strengthens compliance, and automate business-critical tasks through automated workflows and AI-enhanced tools. Our solutions are designed with UK mid-market organisations (200-2,000 employees) in mind. Giving you the tools and functionality you need to grow, scale, and simplify people operations. We're trusted by more than 1,400 organisations, including Volkswagen Group, the Natural History Musuem, Lebara and many more. Why do UK SMEs choose Ciphr HR software? - Self-service tools - UK-based hosting and support. ISO accreditation - Ideal for orgs with 200-2000 staff. Our solutions grow as you do - Modular design: choose the tools you need now, and in the future - Powerful analytics suite with pre-built dashboards - API integration to our other solutions, and third-party software - Time-saving AI-powered tools - UK-based implementation and customer care teams - On-demand training and support ## What is Ciphr used for? [Human Resources](https://www.capterra.com/human-resource-software/)[Payroll](https://www.capterra.com/payroll-software/)[Recruiting](https://www.capterra.com/recruiting-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% Starting price £7 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ciphr?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ciphr.com&name=Ciphr) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ciphr 4.3 (47) VS. [4.3 (1,830)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price £7 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (45) Ease Of Use 4.3 (1,829) Value For Money 4.0 (34) Value For Money 4.2 (1,492) Customer Service 4.5 (43) Customer Service 4.1 (1,562) ## Ciphr alternatives Highest Rated [4.9 (4,676)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (3,237)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,127)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (3,035)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147124/CIPHR/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Employee Database 4.3 (18) 94.44% of 18 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Self Service Portal 4.2 (17) 100.00% of 17 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Time Off Management 4.3 (15) 106.67% of 15 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests Payroll Management 4.5 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Sick Leave Tracking 3.8 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Track and manage sick leave time Access Controls/Permissions 4.3 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Ciphr 102 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Manage and track employee attendance Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Creation, administration, and evaluation of assessments or tests Supports flexible learning at different times (i.e., learners can access course materials at their own pace) Track the attendance of specific individuals or groups Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatic update of information / software Researching and validating a person's criminal, educational, job or financial records Use a dashboard to view benefits that are selected by employees or offered by employers Record employee's benefit plans and selections throughout career progression Supports learning paths that combine in-person classes with online/virtual courses Tools that allow users to create and publish courses and course material/content LMS functionality built-in for content delivery Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders Manages compensation such as salary, bonus, and benefits processes, aligning with policies Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Software specialized for corporate use Create, organize, and assign courses to users Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Electronic storage of staff/employee contact information and job status in a centralized repository Tools to improve and measure employee satisfaction and involvement Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Attaching relevant receipts or supporting documents to submit expenses for reimbursement Games or game-like elements to track progress and reward accomplishments Use AI to generate content in the form of text, images, videos, etc. Allows employees to set and manage work or career related goals Automates core HR functions such as talent management, employee evaluation and learning management Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) Students can access materials and communicate with instructors via their online student profile Facilitate training materials that help employees grow and progress in their positions Organize and track educational activities Designing course materials to be completed in a sequential order for personalized learning purposes Manage and track employee attendance Access software remotely via mobile devices Access for students to complete learning materials on mobile platforms Manage and handle various international currencies Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Select benefits and provide information needed to participate in a benefit via an online portal Manage employee salary processes, data, taxes, and records administration efficiently Delegate payroll processing to third party vendors View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Create, manage, and track policies and procedures within an organization Reporting on how each user, task or process has advanced since its initiation Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Tools to find, assess, and hire suitable candidates for a job within an organization Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Upload and store resumes Set & manage permission levels based on user roles and restrict access to only authorized individuals Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Track employee skills, competencies, training & qualifications Create tools to promote social interaction and learning between students/trainees and instructors/trainers Planning, tracking and developing internal talent for future key position filling Gauge satisfaction and receive information for improvement and success Real-time, interactive learning experiences where participants engage in learning activities simultaneously Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Create tools to measure student retention of learning material and lessons Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Track the amount of time spent on a job or task Track employee/learner's progression through training programs Request, track, and manage time off requests and vacation time Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (42) 4.2 Based on 42 reviews ## Pricing Value for money 4.0 (34) Basic £7.00 Per User,Per Month It includes: - Employee record management - Absence management - Time off - Single sign on (SSO) - Notifications - Standard reports suite - Mobile access - Employee self service - Document upload - Gender pay gap report - Subject access request (SAR) portal Value for money 4.0 (34) 4.0 Based on 34 reviews ## Integrations [ LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[ Moodle](https://www.capterra.com/p/80691/Moodle/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ webexpenses](https://www.capterra.com/p/140646/webexpenses/)[ iHasco](https://www.capterra.com/p/175984/iHasco-eLearning/)[ Workday Peakon Employee Voice](https://www.capterra.com/p/151069/Peakon/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Totara Learn](https://www.capterra.com/p/123703/Totara-LMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (43) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (43) 4.5 Based on 43 reviews ## User reviews Overall rating 4.3 Based on 47 reviews Filter by rating 5(18) 4(26) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent PS Phoebe S. HR Project Support Officer Non-Profit Organization Management ### "Ciphr review - with special thanks to \[sensitive content hidden\]" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 21, 2026 My experience with Ciphr has been positive overall. Our implementation timeline faced some delays due to changes in consultants and periods of sickness, but the level of support we received remained strong throughout. In particular, our project manager \[sensitive content hidden\] made a significant impact. Joining partway through the project, she integrated seamlessly and quickly became a reliable point of contact. She was consistently responsive, set realistic expectations around timelines, and approached challenges with a clear mindset. Her support played a key role in helping keep the project on track and moving forward effectively despite the initial setbacks - thank you so much \[sensitive content hidden\] for your patience and hard work. Pros The core HR system is very intuitive and accessible, making it easy to navigate even for users without a strong technical background. The platform supports efficient employee management, with well organised data that helped streamline everyday HR tasks. Overall, it made managing employee information and processes straightforward and user-friendly. Cons The reporting function - I found this difficult to use when trying to extract information at a specific point in time, and the filtering options weren’t always as flexible as needed. Switched from [Jobtrain](https://www.capterra.com/p/85213/Jobtrain/) [OpenHR](https://www.capterra.com/p/228160/OpenHR/) Needed something more modernised to move away from manual processes Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/) [Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/) Reasons for choosing Ciphr Due to our Procurement process limitations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2026 Hi Phoebe, thanks for taking the time to review your experience of Ciphr HR and your implementation journey. It’s fantastic to hear that the platform is helping to streamline everyday HR tasks and is generally easy to use. Thanks also for the great feedback about your project manager, and how much they contributed to the success of your project. If you have any other feedback for us, don’t hesitate to contact one of our team directly, or email info@ciphr.com EB Eden B. Insights and Reward Partner Logistics and Supply Chain ### "Intuitive & great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 17, 2026 Overall, I think we have a great account manager and I feel supported in my role. I had no handover of the system but I have worked on a similar system previously which definitely helped me understand the system. However, \[sensitive content hidden\] has been amazing in helping with my confidence on the system. The cons seem to be longer than the pros but these are just things that we as a team see day in and day out when using ciphr and would be great to have solutions for these. Pros Ciphr is user intuitive for those with system knowledge. The Articles in the knowledge base are also really useful and 90% of the time I have been able to find the answer to my query without having to raise a ticket. I have also found our account manager, \[sensitive content hidden\], to be super helpful and always happy to help me when needed. As well as \[sensitive content hidden\] being helpful with any technical queries I have. Cons My cons for Ciphr are only small bugbears, but when you make a change in the system for an employee, you have to go into their current job and end the job, it would be useful if this ended automatically when you insert the new job record. When you have ended the job and create a new entry, it doesn't detect the end date of the previous job, so you have to populate this. In the policies, we can't search keywords in a document, this would be useful to have access to. When we upload personal documents, we always add a description in the notes but this doesn't pull through onto the main screen so if the file name isn't something that relates to the document eg File1234, we are having to resave files to see what they are on the main screen. Personal Development area isn't user friendly, we get a lot of queries on how to insert objectives, probation reviews etc. For tickets, its frustrating that these auto resolve if I don't respond within so many days but some of my tickets can take a month to be responded to without an update. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2026 Hi Eden, thanks for your review. It’s fantastic to hear that you have a great relationship with your customer experience manager & feel supported by us. Your customer experience manager has been in touch with you to discuss some of the 'cons' you raised, many of which are actually possible in the system, and we are thrilled you were able to go over these together. For example: \* Job changes - we've shown you how to add a new job record & that this triggered the auto-closing of the old record \* Searching keywords in documents - we confirmed this is possible within PDFs, and you were able to do this \* We've offered a workaround for the challenge with personal document uploads and visibility \* We reviewed the personal development area with you, & you clarified that the functionality is clear, & that challenges are internal, but we will support you in next review cycle to support If you have any other feedback please get in touch. GA George A. Associate Director of People and Culture Hospital & Health Care ### "Highly recommend. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 31, 2026 Overall a great experience so far from discovery through to procurement and implementation. We can't wait to go live Pros We are currently in the process of implementing Ciphr HR and Payroll into our organisation. The procurement process was very smooth and one of the biggest highlights was the approach of the Sales Consultant who gave us confidence in the system through their honest feedback. So far, the implementation has gone smoothly and there have been no surprises. The system appears intuitive and good value for money and we are confident that it will transform the way we work. Cons The new Ciphr Payroll module is still being developed so there are a few limitations. However, rapid work appears to be being done which will mean most of the limitations will be resolved before we go live. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2026 Thank you for taking the time to review your experiences so far with Ciphr – we really appreciate it! It’s fantastic to hear that you had a positive experience with your sales consultant, and that your implementation process is going well so far. We’re really excited to get your system live and partner with you to get the most value out of your investment in Ciphr HR and payroll. If you have any further feedback, don’t hesitate to get in touch with our team directly, or email info@ciphr.com. RH Ruth H. HR Philanthropy ### "Excellent service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 13, 2026 We are impressed with the Ciphr system and we look forward to partnering with Ciphr team going forward. Pros The Customer Care team are always very supportive and timely in their response. Their new interface roll-out in 2025-26 was smooth and efficient, and we continue to appreciate their guidance articles which empowers the user to self-solve and learn rather than be dependent on the Ciphr team. Cons Understanding the different Ciphr service packages and value for money is an interesting conversation in a charity context but nothing negative. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2026 Hi Ruth, thanks for your glowing review of Ciphr's customer care team! It's fantastic to hear that they are giving you the support you need, when you need it. And that our library of knowledgebase articles is helping you resolve issues yourself. We look forward to our continued partnership with you. If you have any further feedback for us, don't hesitate to get in touch. Thanks again, Team Ciphr AU Anonymous User Senior People Lead - Talent, Operations and Data Non-Profit Organization Management ### "Core HRIS - consistent and reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 9, 2026 Pros System reliability is strong, allowing consistent functionality for users and integrations from our ATS and into payroll. Report writer is extremely useful, with adaptable and powerful configuration options without needing coding knowledge The ability for HR system admins to configure new areas of the system enables increased functionality without additional cost investment. We have therefore been able to create areas to help us achieve our DEEI and ER priorities without additional cost. Cons Not many cons. It is a good system. The service desk response times can be delayed during busier periods. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2026 Hi, thank you for reviewing your experiences with Ciphr - we really appreciate it! It's great to hear that the site is reliable and you're benefiting not only from the integrations with your ATS and payroll software, but also with our report writer tool. And that you've been able to configure the HR software to do more, but without extra costs. That's a win all round! Sorry to hear that our customer care team can take a while to respond to queries. We work hard to respond to all requests as soon as we can, and are regularly introducing new ways of working so we can deliver a better level of service. Thanks again for leaving a review. Please get in touch with us if you have any further feedback or need our help. Team Ciphr AK Aliya K. Senior HR Advisor Hospital & Health Care ### "Great experience with new version of CIPHR & Clients support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 9, 2026 Overall experience has been excellent. The new CIPHR version is very logical and easy to navigate. The support from the client support team has been outstanding, with special thanks to \[sensitive content hidden\] for his great assistance. Pros The new CIPHR version is very logical. Your customer support from \[sensitive content hidden\] is absolutely fantastic! Cons CIPHR has a steep learning curve, and reporting could be time-consuming. We have had some issues with CIPHR payroll / payroll bureau since Sam has left. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2026 Hi Aliya, thanks for leaving a review! It's great to here that Ciphr is easy to use, and our customer care team has been really supportive. On the flip side, it's disappointing that you've had issues with our payroll/bureau service. Do reach our to our customer care team to get that sorted out. Similarly, if you need support with the reporting tool, or would like to see our new, more intuitive, analytics tool in action, drop us a line! Thanks Team Ciphr FH Fiona H. Payroll Manager Hospital & Health Care ### "CIPHR Payroll" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2026 We have recently implemented Ciphr Payroll and the experience was made seamless thanks to the outstanding support from the team, in particular \[sensitive content hidden\] From day one, they guided us through the setup process, patiently answering all our questions and ensuring everything was configured perfectly for what is a very complex payroll. Their professionalism, responsiveness, and deep knowledge of the software made the transition smooth and stress-free. They went above and beyond to ensure our team was comfortable with every feature, and their hands-on approach truly made a difference. Even though we are in the early stages of implementation, I would highly recommend Ciphr to any business looking to modernise their payroll operations, especially their support team—they are 1 of the reasons our implementation was such a success! Pros Ciphr Payroll - importing timesheets is quick, efficient and accurate. The system is user-friendly and processing is faster overall thanks to HR integration. Cons Ciphr Payroll - The reporting side seems complicated, likely due to limited training following the recent implementation. This would have been a useful exercise to cover during the implementation period. We have avoided the rollback process as it feels long-winded and it is not possible to switch to the next person when in query mode. Switched from [Sage Payroll](https://www.capterra.com/p/215768/Sage-Business-Cloud-Payroll/) The system felt outdated and lacked the HR integration we required. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/) [Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/) [Payroll Relief](https://www.capterra.com/p/151189/Payroll-Relief/) Reasons for choosing Ciphr It met all our capability requirements, we felt confident with the team who would be assisting in the implementation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2026 Hi Fiona, thank you for taking the time to leave such a glowing review of your experiences with Ciphr payroll. We really appreciate it! It's fantastic to hear how supportive the implementation team has been, and that would you recommend us to other organisations looking for a new payroll software provider. You also mentioned that the reporting side of the system feels complex, and you'd benefit from more training on that element of the system. Remember, we have training resources available through Ciphr Academy and on our customer care knowledge base. If you need our help with any aspect of the reporting process, don't hestitate to get in touch - we're here to help. Thanks again and do get in touch if there's any further feedback for our team. Team Ciphr JA Jennifer A. Learning and Development Manager Retail ### "CIPHR Review | Sterling " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 2, 2026 I would say it was mixed, a few hurdles however overall we're a lot more settled with the system now, if we'd looked back we may have changed the order for some areas as the system began being implemented eg Reporting possibly nearer the end rather than earlier on however most people were very supportive and more than happy to help when needed. There would be a few details I'd probably spend a bit more time on at the time if I'd known but our teams seem engaged and it's helping us build on more streamlined processes across the business. Pros I felt that the support and response from Mel the project manager was done really well and would always action queries as quickly as possible. The guidance and support for the LMS was great; Beth was fantastic and really encouraging when getting to know the system and how it works, especially helping get areas set up for future work. Cons I found sometimes the general responses to questions could take a longer time and some details asked I didn't feel would be so complex for the system but seemed to be a little more challenging at the time. I do find some of the CIPHR system quite clunky and feels things could be a little smoother and done in less steps or actions as a back end user. There was times things were communicated and then when queried it would be a different response and sometimes it would differ to the original comment/ discussion. Alternatives considered [Sage HR](https://www.capterra.com/p/128705/SageHR/) [Thrive](https://www.capterra.com/p/203407/THRIVE/) Reasons for choosing Ciphr Unsure of others that were considered at the time as everything was signed and prior to me joining Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2026 Hi Jennifer, thanks for taking the time to review your experiences using Ciphr's HR software and LMS. We really appreciate it! It's great to here that our project team supported you well during implementation. Remember, our experts are on hand any time to help you get the most out of your software - system optimisation sessions, for example, are a great way to uncover hidden opportunities for using the software fully and streamlining your processes even further. If you'd like to book that in, or have any other feedback for us, please get in touch! Team Ciphr MD Maya D. Employee Relations Officer Retail ### "Ciphr Review - Sterling Furniture Group Limited" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 2, 2026 Pros The overall set up of the HR system was very well explained and we felt fully supported throughout the entire process, especially given we went from having no HR system at all. \[sensitive content hidden\], our HR implementation consultant, was extremely helpful and always went out of his way to support us and answer any queries, making sure that the system was tailored to our needs. Our project Manager, \[sensitive content hidden\], was also really great and helped keep the process running smoothly, despite the amount of changes we had to make due to re-starting our payroll implementation. We also really like the new interface, it's really easy to use and have had good feedback from staff. Cons I think it sometimes take a while to get a response to tickets, however we have found that this has improved massively as of recently. Alternatives considered [Sage HR](https://www.capterra.com/p/128705/SageHR/) Reasons for choosing Ciphr Ciphr was a cheaper alternative to Sage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2026 Hi Maya, thanks for taking the time to review Ciphr's HR software. We appreciate it! We're pleased that you felt "fully supported" throughout the implementation process, especially as it was your organisation's first HR system. And it's great to here that recent improvements to the user interface have been well received, and that you've seen a noticeable improvement in responses to tickets. If you have any further feedback for us, don't hesitate to get in touch! Team Ciphr CC Claire C. Head of People Education Management ### "ciphr recommendation " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 29, 2026 I've had an amazing experience with ciphr. It is a collaborate experience and with available support.\[sensitive content hidden\] has been a great support throughout. Pros The system is user friendly and contains everything you need for the employee life cycle. It provides value for money and the customer support is invaluable. Cons The reports section is difficult to use and there needs to be a level of support between the initial training and then putting this into practise. Alternatives considered [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) [SAM](https://www.capterra.com/p/211766/SAM/) Reasons for choosing Ciphr Word of mouth about customer service and cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Hi Claire, thanks for taking the time to review Ciphr. We really appreciate it! It's great to hear that you the system has "everything you need" to support your HR and people processes, and that our customer care team is supportive of any issues. We understand that the reports area of Ciphr HR has, in the past, been tricky to use, which is why we released a new product - Ciphr analytics - in 2025. This new analytics suite makes it much easier to analyse data with just a few clicks. If you'd like to take a look at it, please get in touch with your account development manager. If you have any further feedback for us, don't hesitate to get in touch! Team Ciphr [View all Reviews](https://www.capterra.com/p/147124/CIPHR/reviews/) Popular comparisons [Paylocity vs Ciphr](https://www.capterra.com/compare/86714-147124/WebPay-vs-CIPHR) [Rippling vs Ciphr](https://www.capterra.com/compare/147124-172127/CIPHR-vs-Rippling)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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