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If people are your biggest asset then putting HR front and centre is a smart move. We empower the HR community with intelligent people data solutions that help HR be heard, in the boardroom and across the business. Solutions that help the HR function operate seamlessly while providing invaluable human insight to inform strategic decisions. Amplifying voice and value, throughout the organisation because when people are seen and heard, they are inspired and encouraged to do their best work. And when they do that, everyone wins.
Provider
Ciphr
Located In
United Kingdom
Foundation
1982
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Documentation, Live Online, Videos
Support
Email/Help Desk, Phone Support, Chat, Knowledge Base
Ciphr's solutions are typically used by the HR, payroll, learning and recruitment teams within UK organisations ranging from 100 to 2,000 employees in size.
Content Source: Ciphr
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Ciphr Reviews
Pros
Overall I've had a positive experience with CIPHR and its great to see they regularly engage with their clients to ask about their needs and change their priorities for improvements based on feedback.
Easy to use, great for streamlining processes and brilliant report writing system/statistical analysis.
The support from our Account Manager is fantastic and she is extremely knowledgeable about the product. The mobile function is great for employees and managers who work remotely.
Cons
Absence not linked to payroll means there is a lot of manual work and its open to errors.
Definitely allows us to provide more detailed management information but has not taken away a lot of the time consuming admin burden due the cost issues around all the additional modules.
Reporting can be complicated if you aren't an Excel whizz however training is provided to help make it less painful.
"Simply, Easy to Use System "
Overall: As rapidly growing company we recognised that using Excel documents and paper was not sustainable. We went out a number of companies but shortlisted CIPHR due to the cultural fit that we felt as team was best suited to us. We wanted to be able to give our staff and managers the freedom to be able to manage their work life as they needed to without having to run everything by HR - the self service function has enabled this and within the first day of our launch we had over 90 employees log in and make changes to their records. All in all a brilliant system and is valued by those that use it!
Pros: Tech support are fantastic - all issues are resolved within 24 hours and the teams knowledge is incredible. The on-boarding functionality that we have recently launched for all new joiners have proved to be incredibly valuable and really helping to start their journey with us once they have have been recruited. System is super easy to use and if you are looking to have a system that when pulled out of the box can do everything you need it to but can be customised as and when you need then look no further.
Cons: Reporting can be complicated if you aren't an Excel whizz but the training that is offered can help minimise this.
Vendor Response
"Good and Robust"
Overall: Generally positive, some concerns over customer service and the skillset of their frontline teams however very reassured that this is something that is being actively improved, with a clear shift towards a more enhanced customer experience.
Pros: It is incredibly versatile in the way that it can be configured. There is some ability to re-purpose fields and pages to be used in a way that suits the business. It was a good solution for a mid-size UK business, a lot of other providers were either used to smaller sub 100 companies or 1000+ companies
Cons: The order of implementation of the modules seemed really counter-intuitive and caused a lot of additional work. Ultimately the Notifications module (workflow emails etc) was a separate module that was configured at the end of the project. We started with a few modules and then gradually added functionality so this meant we had to wait a fair amount of time with some modules launched, before we could add notifications. As a result we had to do a lot of manual emails at the start before we could rely on the automated system generated ones.
"Nice end user interface, but VERY slow HR management interface"
Overall: Nice. But expensive and slow.
Pros: End users lover it. Browser based, cloud based. Access on or off site. Access on mobile devices. Very easy to use.
Cons: Slow. HR have to access via a remote desktop connection to a CIPHR data centre machine which runs very slowly. You have to wait for screens to refresh. Think modem days! :)
"Refuge's review of CIPHR"
Overall: Overall I've had a positive experience with CIPHR and its great to see they regularly engage with their clients to ask about their needs and change their priorities for improvements based on feedback.
Pros: I have always received great customer service and left my needs and concerns were being listened to. Implementation of the payroll system was very well supported and was launched on time. System setting are fairly easy to navigate and use once trained. Good value for money.
Cons: Absence not linked to payroll means there is a lot of manual work and its open to errors. i-Recruit needs to be be improved with only one portal to login to rather than a separate assessor portal. Better dashboards and easy access stats should be standard i.e. managers can easily see days lost to sickness for their team members, Bradford factor etc.
"CIPHR - Great user experience"
Overall: Extremely happy with the system. Exceptional help and support received always from all the CIPHR colleagues, be it from product team, configuration team or support team.
Pros: CIPHR HR modules are all user friendly and fit for purpose. Different modules are linked together so one system holds all employee information. Configuration and customization of modules is also a big plus.
Cons: There is still scope for some improvements in a few modules but still better than other systems available in the market at current costs.
