# Ciphr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ciphr the right Human Resources solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147124/CIPHR/reviews --- Ciphr 4.3 (48) [View alternatives](https://www.capterra.com/p/147124/CIPHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ciphr Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews AS Amir S HR Operations ManagerLeisure, Travel & Tourism, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We also have other systems for other HR areas but these can be linked up with CIPHR - for example our LMS has a link to CIPHR which we worked on with CIPHR to implement and that third party integration has been seamless and super efficient for us.“ October 24, 2025 NC Nicole C Talent Acquisition ManagerRetail, 201 - 500 employeesUsed the software for: 1-2 years. “On occasion, response times from customer support have been slower than expected, which has temporarily delayed our ability to fully utilise all system functionality.“ January 29, 2026 RH Ruth H HRPhilanthropy, 51 - 200 employeesUsed the software for: 1-2 years. “Their new interface roll-out in 2025-26 was smooth and efficient, and we continue to appreciate their guidance articles which empowers the user to self-solve and learn rather than be dependent on the Ciphr team.“ February 13, 2026 PT Paul T Systems Project ManagerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 1-2 years. “In particular, Paylink configuration is complex, holiday entitlements are laborious to set up and Timesheet functionality is limited.“ September 4, 2025 Alex T Senior People Lead - Talent, Operations and DataNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “The ability for HR system admins to configure new areas of the system enables increased functionality without additional cost investment.“ February 9, 2026 AK Aliya K Senior HR AdvisorHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “CIPHR has a steep learning curve, and reporting could be time-consuming.“ February 9, 2026 NM Nick M Head of PeopleNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “The payroll integration works really well and saves us upkeeping two different sets of employment data.“ November 21, 2025 AG Amruta G People Data and Reward ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “There are some integration links missing within different modules and some features need improvement.“ August 4, 2025 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Claire C. Market Research Used the software for: 1-2 years ### "Simply, Easy to Use System " December 15, 2015 5.0 As rapidly growing company we recognised that using Excel documents and paper was not sustainable. We went out a number of companies but shortlisted CIPHR due to the cultural fit that we felt as team was best suited to us. We wanted to be able to give our staff and managers the freedom to be able to manage their work life as they needed to without having to run everything by HR - the self service function has enabled this and within the first day of our launch we had over 90 employees log in and make changes to their records. All in all a brilliant system and is valued by those that use it! Pros Tech support are fantastic - all issues are resolved within 24 hours and the teams knowledge is incredible. The on-boarding functionality that we have recently launched for all new joiners have proved to be incredibly valuable and really helping to start their journey with us once they have have been recruited. System is super easy to use and if you are looking to have a system that when pulled out of the box can do everything you need it to but can be customised as and when you need then look no further. Cons Reporting can be complicated if you aren't an Excel whizz but the training that is offered can help minimise this. Review Source Response from Ciphr January 7, 2016 Thanks for your review Claire, it's great to hear your thoughts and that CIPHR's having such a positive impact within Zoopla! The CIPHR team OV Olga V. Learning Management System Manager Automotive Used the software for: 2+ years ### "Feedback from Henry Ford Academy" October 13, 2025 4.0 Since its launch four years ago, the system's functionality has evolved considerably. During this period, the company has also undergone internal restructuring. Overall, we are pleased with our current relationships and the status of our contract. Pros The Ciphr Learning Management System (LMS) offers the essential core functionality and flexibility required to create the learning environment we envisioned for our users. It also provides our dealer management team with the necessary reporting capabilities and tools to manage team training effectively. We've also noted recent improvements in the system update process and related communications. Cons In the past, we faced difficulties with prolonged resolution times for system issues. Nevertheless, we now recognise that company-wide improvements have fostered more efficient concern resolution and established more robust processes for addressing system-related problems. Alternatives considered [Fuse Universal](https://www.capterra.com/p/154670/Fuse-Universal/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) Reason for choosing Ciphr Ciphr LMS proved to be the most cost-effective solution aligned with our requirements. Crucially, its capacity to resolve significant challenges previously encountered played a pivotal role in our selection process. Switched from [Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) Previously, the multi-investor configuration of our dealer network presented numerous challenges within our training system, particularly concerning accurate assignment and user data protection. The Ciphr LMS has effectively resolved these issues by facilitating the creation of a refined user structure. This structure is sensitive to our market specifics and ensures that team leaders and managers maintain strict visibility only over their direct reports. Moreover, the system offers flexible content management, allowing for assignment or concealment based on specific user fields or groups. Review Source Response from Ciphr October 15, 2025 Hi Olga, thank you for taking the time to leave a detailed and considered review of your experiences using Ciphr LMS and working with our team. We're delighted to hear that the recent improvements we've made have improved service levels, and that the learning management system delivers functionality that meets your needs. NS Nick S. Director of IT Services Primary/Secondary Education Used the software for: 6-12 months ### "Nice end user interface, but VERY slow HR management interface" May 9, 2018 3.0 Nice. But expensive and slow. Pros End users lover it. Browser based, cloud based. Access on or off site. Access on mobile devices. Very easy to use. Cons Slow. HR have to access via a remote desktop connection to a CIPHR data centre machine which runs very slowly. You have to wait for screens to refresh. Think modem days! :) Review Source CC Claire C. Head of People Education Management Used the software for: 1-2 years ### "ciphr recommendation " January 29, 2026 4.0 I've had an amazing experience with ciphr. It is a collaborate experience and with available support.\[sensitive content hidden\] has been a great support throughout. Pros The system is user friendly and contains everything you need for the employee life cycle. It provides value for money and the customer support is invaluable. Cons The reports section is difficult to use and there needs to be a level of support between the initial training and then putting this into practise. Alternatives considered [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/)[SAM](https://www.capterra.com/p/211766/SAM/) Reason for choosing Ciphr Word of mouth about customer service and cost Review Source Response from Ciphr February 10, 2026 Hi Claire, thanks for taking the time to review Ciphr. We really appreciate it! It's great to hear that you the system has "everything you need" to support your HR and people processes, and that our customer care team is supportive of any issues. We understand that the reports area of Ciphr HR has, in the past, been tricky to use, which is why we released a new product - Ciphr analytics - in 2025. This new analytics suite makes it much easier to analyse data with just a few clicks. If you'd like to take a look at it, please get in touch with your account development manager. If you have any further feedback for us, don't hesitate to get in touch! Team Ciphr PT Paul T. Systems Project Manager Hospital & Health Care Used the software for: 1-2 years ### "Adoption of Ciphr by Southern Hospice Group" September 4, 2025 4.0 SHG had very challenging timescales in which to implement the HR system and Ciphr were willing to work with us to help us achieve that goal. Ciphr have been easy to work with and the support and guidance through implementation has generally been very good. Pros Ciphr is generally easy to use and employee satisfaction for self-service features is high. We have found Ciphr to be flexible both from a system configuration perspective and the willingness of the team (consultants, technical support) to assist and help provide solutions to issues. Cons There are a few areas which are either not well integrated, easy to use or well featured as we would like. In particular, Paylink configuration is complex, holiday entitlements are laborious to set up and Timesheet functionality is limited. Alternatives considered [Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/)[Moorepay](https://www.capterra.com/p/128703/Natural-HR/)[Sona](https://www.capterra.com/p/236950/Sona/)[ADP iHCM](https://www.capterra.com/p/10018658/ADP-iHCM/)[IRIS Cascade](https://www.capterra.com/p/128430/Core-HR/) Reason for choosing Ciphr A combination of feature set, modern software that seemed easy to use, keen pricing and a clear desire to work with us. Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) SHG required to a more modern system which was easier to use and provided good self-service features. Review Source Response from Ciphr September 8, 2025 Hi Paul, thanks so much for taking the time to review your experiences with our product and of our team. We really appreciate it! We're really pleased to hear that we were able to deliver on your implementation goals and that the system has been well-received by employees. We understand your concerns about the Paylink complexity. This month (Sept 2025), we'll launch a new integration between our HR system and our cloud-based payroll software, which eliminates complexity and ensures that both systems update in real time. Our experts will happily share more if that's of interest - please get in touch with us to discuss if that's relevant. Thanks again! We really appreciate your feedback. VR Verified Reviewer Senior People Lead - Talent, Operations and Data Non-Profit Organization Management Used the software for: 2+ years ### "Core HRIS - consistent and reliable" February 9, 2026 4.0 Pros System reliability is strong, allowing consistent functionality for users and integrations from our ATS and into payroll. Report writer is extremely useful, with adaptable and powerful configuration options without needing coding knowledge The ability for HR system admins to configure new areas of the system enables increased functionality without additional cost investment. We have therefore been able to create areas to help us achieve our DEEI and ER priorities without additional cost. Cons Not many cons. It is a good system. The service desk response times can be delayed during busier periods. Review Source Response from Ciphr February 17, 2026 Hi, thank you for reviewing your experiences with Ciphr - we really appreciate it! It's great to hear that the site is reliable and you're benefiting not only from the integrations with your ATS and payroll software, but also with our report writer tool. And that you've been able to configure the HR software to do more, but without extra costs. That's a win all round! Sorry to hear that our customer care team can take a while to respond to queries. We work hard to respond to all requests as soon as we can, and are regularly introducing new ways of working so we can deliver a better level of service. Thanks again for leaving a review. Please get in touch with us if you have any further feedback or need our help. Team Ciphr AK Aliya K. Senior HR Advisor Hospital & Health Care Used the software for: 6-12 months ### "Great experience with new version of CIPHR & Clients support" February 9, 2026 5.0 Overall experience has been excellent. The new CIPHR version is very logical and easy to navigate. The support from the client support team has been outstanding, with special thanks to \[sensitive content hidden\] for his great assistance. Pros The new CIPHR version is very logical. Your customer support from \[sensitive content hidden\] is absolutely fantastic! Cons CIPHR has a steep learning curve, and reporting could be time-consuming. We have had some issues with CIPHR payroll / payroll bureau since Sam has left. Review Source Response from Ciphr February 17, 2026 Hi Aliya, thanks for leaving a review! It's great to here that Ciphr is easy to use, and our customer care team has been really supportive. On the flip side, it's disappointing that you've had issues with our payroll/bureau service. Do reach our to our customer care team to get that sorted out. Similarly, if you need support with the reporting tool, or would like to see our new, more intuitive, analytics tool in action, drop us a line! Thanks Team Ciphr SK Sue K. Payroll Manager Logistics and Supply Chain Used the software for: 2+ years ### "Efficient HR & Payroll Management with Excellent Customer Support" January 29, 2026 5.0 My overall experience with Ciphr is that it is a reliable, supportive HR and payroll system that keeps improving and makes day‑to‑day processes smoother. Pros What I like most about Ciphr is how proactive and helpful their customer support team is. Every interaction I’ve had with them has been genuinely positive. The system itself is easy to navigate, with plenty of resources to help you along the way (not that you need them). It’s also really flexible—there’s lots you can configure, and it handles a wide range of scenarios like absence management without any fuss. Ciphr are clearly focused on further modernising and improving the platform. The planned updates really show their commitment to making things even more user‑friendly and keeping them ahead of the game. Cons Honestly, I’m struggling to find any negatives – I’ve always been able to find a solution with help from the Customer Services and Payroll teams. One thing I’ve learned is that just because you think the system can’t do something, doesn’t mean it actually can’t. Just reach out to Ciphr, and they’ll come back with a solution every time. Switched from [chris 21](https://www.capterra.com/p/38720/chris-21/) The need for a better self service system . Review Source Response from Ciphr February 10, 2026 Hi Sue, thanks for taking the time to review Ciphr's integrated HR and payroll system. We really appreciate it! It's great to hear that our customer care team is proactive and helpful, and that you are seeing the benefits of our schedule of regular product releases. If you have any further feedback, don't hesitate to get in touch! Team Ciphr MD Maya D. Employee Relations Officer Retail Used the software for: 1-2 years ### "Ciphr Review - Sterling Furniture Group Limited" February 2, 2026 4.0 Pros The overall set up of the HR system was very well explained and we felt fully supported throughout the entire process, especially given we went from having no HR system at all. \[sensitive content hidden\], our HR implementation consultant, was extremely helpful and always went out of his way to support us and answer any queries, making sure that the system was tailored to our needs. Our project Manager, \[sensitive content hidden\], was also really great and helped keep the process running smoothly, despite the amount of changes we had to make due to re-starting our payroll implementation. We also really like the new interface, it's really easy to use and have had good feedback from staff. Cons I think it sometimes take a while to get a response to tickets, however we have found that this has improved massively as of recently. Alternatives considered [Sage HR](https://www.capterra.com/p/128705/SageHR/) Reason for choosing Ciphr Ciphr was a cheaper alternative to Sage. Review Source Response from Ciphr February 11, 2026 Hi Maya, thanks for taking the time to review Ciphr's HR software. We appreciate it! We're pleased that you felt "fully supported" throughout the implementation process, especially as it was your organisation's first HR system. And it's great to here that recent improvements to the user interface have been well received, and that you've seen a noticeable improvement in responses to tickets. If you have any further feedback for us, don't hesitate to get in touch! Team Ciphr AS Amir S. HR Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "CIPHR is a great HR system solution" October 24, 2025 5.0 I have worked closely with CIPHR for many years and the company and product has evolved in a great way. Pros CIPHR is a great HRIS. The system is easy, intuitive, adaptable and smooth and I have seen the product really develop and evolve over time. As a system admin, the level of control over the system is brilliant and the support offered to me from CIPHR is excellent whether it be from the customer experience manager, the account development manager or the front line support technical people; the dedication and solutions-focus is exactly what you would want. I find that the system is easy to train HR people on as it makes sense and the system can be adapted to suit your internal processes. We also have other systems for other HR areas but these can be linked up with CIPHR - for example our LMS has a link to CIPHR which we worked on with CIPHR to implement and that third party integration has been seamless and super efficient for us. The mobile app is also brilliant and this is crucial for us so employees can do all the normal HR processes whilst on the move. Cons Sometimes support tickets which require a more complex solution can take time to resolve but where I have raised this with my customer experience manager, these will get escalated and reviewed so it's just about having a good line of communication and making sure they are aware of your priorities. Review Source Response from Ciphr October 27, 2025 Hi Amir, thanks for taking the time to leave a review! It's fantastic to hear that you love our HR software product and that our team is delivering high levels of customer service. We hope our partnership continues to grow and evolve in the future! If you have any further feedback for us, don't hestitate to get in touch. EH Epru H. Head of People Data and Reward Non-Profit Organization Management Used the software for: 2+ years ### "Refuge's review of CIPHR" May 3, 2024 4.0 Overall I've had a positive experience with CIPHR and its great to see they regularly engage with their clients to ask about their needs and change their priorities for improvements based on feedback. Pros I have always received great customer service and left my needs and concerns were being listened to. Implementation of the payroll system was very well supported and was launched on time. System setting are fairly easy to navigate and use once trained. Good value for money. Cons Absence not linked to payroll means there is a lot of manual work and its open to errors. i-Recruit needs to be be improved with only one portal to login to rather than a separate assessor portal. Better dashboards and easy access stats should be standard i.e. managers can easily see days lost to sickness for their team members, Bradford factor etc. Reason for choosing Ciphr We switched from ADP to CIPHR payroll in 2022 - better value of money and better customer service. Review Source NC Navdeep C. Mortgage Services Advisor Financial Services Used the software for: Less than 6 months ### "Ideal bit of Software" December 27, 2023 5.0 Good bit of software which i would definitely recommend Pros Able to manage your personal data, holidays and pay all in one bit of software. Cons functionality with recording appraisals Review Source VD Vicky D. Organisational Development Officer Used the software for: 2+ years ### "Software Advice " December 8, 2015 4.0 Pros Easy to use and understand. Functionality of the system and the help and advice you receive from the whole team Cons The creation of your own reports - it is not always easy to understand where to find the inforamtion you wish to extract from the system which can slow you down however the support line is only a phone call away and they are always very helpful. Review Source NU Nettie U. HR Business Partner Insurance Used the software for: Less than 6 months ### "Grows with your business needs" November 8, 2016 4.0 I worked using this system for 7 years, it adapted through varies business changes, improvements and specific tailored needs. Customer service was always a call away and very helpful. I also worked on specific projects to adapt our requirements with the project team at CIP and various Consultants. Pros Customer service Ease of use Implementation support Training options for the system Ability to host Ciphr if necessary. Cons Costs, business are always looking for savings. Review Source MM Muhammad M. Infrastructure Engineer Philanthropy Used the software for: 6-12 months ### "Easy to use cloud system" February 4, 2016 4.0 Pros The system is intuitive and easy to use. We were able to have secure single sign on using certificates. Both IT and support staff are friendly to deal with. Cons IT and support seem to be different functions and server migration didn't come under support. Review Source JP Jo P. HR Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Customer Review - 2 years after implementation" April 27, 2026 4.0 We have had a very positive experience working with Ciphr and feel well supported in getting the most out of the system. The team has been consistently helpful in ensuring we can fully utilise the platform and make the best use of its features. Whenever we have had queries, they have been dealt with quickly and efficiently, with our questions being directed to the right members of the team without delay. This has made a real difference in helping us resolve issues smoothly and keep things moving. We have also had excellent support from \[sensitive content hidden\] throughout our time working with Ciphr. They have been incredibly helpful, knowledgeable, and flexible in supporting our needs. They take the time to really understand our business and have built strong working relationships with us, which has been invaluable in helping us get the most out of the system. Their guidance and responsiveness have played a key role in enabling us to use the product to its full potential, and their support is always delivered quickly and effectively. Overall, we really value the support provided and the responsiveness of the team, and we would be happy to recommend Ciphr to others. Pros What I like most about Ciphr is the ease of use of the system and the value it brings in improving the efficiency of our HR processes. The platform continues to develop in a way that feels aligned with real business needs, particularly with the launch of Ciphr Analytics and the clear roadmap towards making the system even more business-focused and insight-driven. The support we receive is also excellent. The team are responsive, knowledgeable, and always ensure our queries are handled quickly and directed to the right people. This combination of a strong system and great support makes the overall experience very positive. Cons There are occasional areas where the system could feel more intuitive, particularly when navigating less frequently used features or those parts which are complex. At times, some processes require support or guidance to fully understand. However, the support team are always very helpful in resolving these queries quickly, which helps minimise any impact. Alternatives considered [IRIS Cascade](https://www.capterra.com/p/128430/Core-HR/) Reason for choosing Ciphr We chose Ciphr over alternative products, due to its greater flexibility, more modern and user-friendly design, and overall system aesthetics. Ciphr offered a more intuitive and scalable solution that better aligned with our business needs and future plans. While the initial implementation period was challenging, the Ciphr team have since gone above and beyond to re-engage with us and support us through that phase. Their commitment, responsiveness, and willingness to work closely with us have made a significant difference in turning the experience around. We now feel well supported and are getting far more value from the system as a result. Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) Our previous system was approaching end of life, and we had not undertaken a system upgrade or change of provider for a considerable period. As the business had grown and developed into multiple entities, we were also operating across a number of different HR systems, which created duplication and inefficiencies. We were looking for a more modern, flexible, and future-ready solution that could better support the evolving needs of the organisation. A key requirement was also the ability to integrate directly with an in-house payroll solution, enabling a more streamlined and connected approach across HR and payroll. Overall, the main challenge was moving away from a fragmented legacy setup towards a single, scalable system that could support both our current requirements and future growth. Review Source EB Eden B. Insights and Reward Partner Logistics and Supply Chain Used the software for: 6-12 months ### "Intuitive & great support" April 17, 2026 4.0 Overall, I think we have a great account manager and I feel supported in my role. I had no handover of the system but I have worked on a similar system previously which definitely helped me understand the system. However, \[sensitive content hidden\] has been amazing in helping with my confidence on the system. The cons seem to be longer than the pros but these are just things that we as a team see day in and day out when using ciphr and would be great to have solutions for these. Pros Ciphr is user intuitive for those with system knowledge. The Articles in the knowledge base are also really useful and 90% of the time I have been able to find the answer to my query without having to raise a ticket. I have also found our account manager, \[sensitive content hidden\], to be super helpful and always happy to help me when needed. As well as \[sensitive content hidden\] being helpful with any technical queries I have. Cons My cons for Ciphr are only small bugbears, but when you make a change in the system for an employee, you have to go into their current job and end the job, it would be useful if this ended automatically when you insert the new job record. When you have ended the job and create a new entry, it doesn't detect the end date of the previous job, so you have to populate this. In the policies, we can't search keywords in a document, this would be useful to have access to. When we upload personal documents, we always add a description in the notes but this doesn't pull through onto the main screen so if the file name isn't something that relates to the document eg File1234, we are having to resave files to see what they are on the main screen. Personal Development area isn't user friendly, we get a lot of queries on how to insert objectives, probation reviews etc. For tickets, its frustrating that these auto resolve if I don't respond within so many days but some of my tickets can take a month to be responded to without an update. Review Source Response from Ciphr April 27, 2026 Hi Eden, thanks for your review. It’s fantastic to hear that you have a great relationship with your customer experience manager & feel supported by us. Your customer experience manager has been in touch with you to discuss some of the 'cons' you raised, many of which are actually possible in the system, and we are thrilled you were able to go over these together. For example: \* Job changes - we've shown you how to add a new job record & that this triggered the auto-closing of the old record \* Searching keywords in documents - we confirmed this is possible within PDFs, and you were able to do this \* We've offered a workaround for the challenge with personal document uploads and visibility \* We reviewed the personal development area with you, & you clarified that the functionality is clear, & that challenges are internal, but we will support you in next review cycle to support If you have any other feedback please get in touch. PS Phoebe S. HR Project Support Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Ciphr review - with special thanks to \[sensitive content hidden\]" April 21, 2026 4.0 My experience with Ciphr has been positive overall. Our implementation timeline faced some delays due to changes in consultants and periods of sickness, but the level of support we received remained strong throughout. In particular, our project manager \[sensitive content hidden\] made a significant impact. Joining partway through the project, she integrated seamlessly and quickly became a reliable point of contact. She was consistently responsive, set realistic expectations around timelines, and approached challenges with a clear mindset. Her support played a key role in helping keep the project on track and moving forward effectively despite the initial setbacks - thank you so much \[sensitive content hidden\] for your patience and hard work. Pros The core HR system is very intuitive and accessible, making it easy to navigate even for users without a strong technical background. The platform supports efficient employee management, with well organised data that helped streamline everyday HR tasks. Overall, it made managing employee information and processes straightforward and user-friendly. Cons The reporting function - I found this difficult to use when trying to extract information at a specific point in time, and the filtering options weren’t always as flexible as needed. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/) Reason for choosing Ciphr Due to our Procurement process limitations Switched from [Jobtrain](https://www.capterra.com/p/85213/Jobtrain/)[OpenHR](https://www.capterra.com/p/228160/OpenHR/) Needed something more modernised to move away from manual processes Review Source Response from Ciphr April 23, 2026 Hi Phoebe, thanks for taking the time to review your experience of Ciphr HR and your implementation journey. It’s fantastic to hear that the platform is helping to streamline everyday HR tasks and is generally easy to use. Thanks also for the great feedback about your project manager, and how much they contributed to the success of your project. If you have any other feedback for us, don’t hesitate to contact one of our team directly, or email info@ciphr.com NC Nicole C. Talent Acquisition Manager Retail Used the software for: 1-2 years ### "Positive experience!" January 29, 2026 4.0 Overall a positive experience! \[sensitive content hidden\] who supported me in implementing iRecruit was great - he was very communicative and ready to offer support whenever he could. He spoke in a language we could understanding (ie non-technical) to ensure we fully understood each step of the process. Pros User-friendly and easy to navigate, making it simple for employees to access their personal data. The system is highly accessible, and the customer service is supportive. Ciphr continually improves the platform and provides excellent short learning tutorials to help us make the most of its functionality. Cons The implementation process at times felt longer than necessary, and there were periods where progress could perhaps have been streamlined. On occasion, response times from customer support have been slower than expected, which has temporarily delayed our ability to fully utilise all system functionality. Switched from [Webrecruit ATS](https://www.capterra.com/p/151665/Fusion/) Unsure - I was not part of the decision process as joined the company following the initial discussions. Review Source Response from Ciphr February 10, 2026 Hi Nicole, thanks for taking the time to leave a review of Ciphr. We really appreciate it! We're thrilled that your employees find the system easy to use, and that you're seeing the benefits of our regular schedule of releases. It's disappointing that our customer care team has, on occasion, responded more slowly to queries than you'd like. Rest assured we are constantly looking at ways to improve our service levels. If you have any further feedback or suggestions, don't hesitate to contact us! Team Ciphr JA Jennifer A. Learning and Development Manager Retail Used the software for: 1-2 years ### "CIPHR Review | Sterling " February 2, 2026 4.0 I would say it was mixed, a few hurdles however overall we're a lot more settled with the system now, if we'd looked back we may have changed the order for some areas as the system began being implemented eg Reporting possibly nearer the end rather than earlier on however most people were very supportive and more than happy to help when needed. There would be a few details I'd probably spend a bit more time on at the time if I'd known but our teams seem engaged and it's helping us build on more streamlined processes across the business. Pros I felt that the support and response from Mel the project manager was done really well and would always action queries as quickly as possible. The guidance and support for the LMS was great; Beth was fantastic and really encouraging when getting to know the system and how it works, especially helping get areas set up for future work. Cons I found sometimes the general responses to questions could take a longer time and some details asked I didn't feel would be so complex for the system but seemed to be a little more challenging at the time. I do find some of the CIPHR system quite clunky and feels things could be a little smoother and done in less steps or actions as a back end user. There was times things were communicated and then when queried it would be a different response and sometimes it would differ to the original comment/ discussion. Alternatives considered [Sage HR](https://www.capterra.com/p/128705/SageHR/)[Thrive](https://www.capterra.com/p/203407/THRIVE/) Reason for choosing Ciphr Unsure of others that were considered at the time as everything was signed and prior to me joining Review Source Response from Ciphr February 11, 2026 Hi Jennifer, thanks for taking the time to review your experiences using Ciphr's HR software and LMS. We really appreciate it! It's great to here that our project team supported you well during implementation. Remember, our experts are on hand any time to help you get the most out of your software - system optimisation sessions, for example, are a great way to uncover hidden opportunities for using the software fully and streamlining your processes even further. If you'd like to book that in, or have any other feedback for us, please get in touch! Team Ciphr BP Bob P. Learning and Development Business Partner Non-Profit Organization Management Used the software for: 2+ years ### "A much improved experience" December 16, 2025 4.0 Initially there have been issues with customer support, however the change to the pods has improved things. However there is still the issue of 'dead air' on tickets that have been open a while. As was pointed out at the event, there will be things going on behind the scenes, but all we hear is silence. When we have big events such as the API shutting down then this is frustrating. Even if there is no news, an update to know we haven't slipped under the radar would be good Pros The LMS is a straightforward system to set up and use with a lot of features behind the scenes which can combine to make it a very powerful piece of software to use. The rules and learning plans allow to customisation of training plans by role or individual. However it can be a simple database of learning if required. The big plus for me is the API which links the databases from CIPHR HR direct to the LMS. Single sign on, no password resets, and automatic change of training plans when people change roles saves a massive amount of time. Cons There are some small features that could be changed which would enhance the user experience. The badges are of little use as they are not transferable, ie: Open Badges, as is the case with other LMS's (Moodle, Tottara, etc). The league tables are of little use in modern day workplace. Customisation of colours beyond one base colour would make for a more enhance experiance as would being able to import your own icons for labels etc. Adding delegates to couses after the event and sorting of the delegate list would be useful as well. A "rule building" wizard would enhance the rules further. These are not show stoppers but would enhance the experience a lot further than we currently have. Alternatives considered [Totara Learn](https://www.capterra.com/p/123703/Totara-LMS/)[Moodle](https://www.capterra.com/p/80691/Moodle/)[BRIDGE](https://www.capterra.com/p/145699/Bridge/) Reason for choosing Ciphr Our Exec team insisted that there was clear integration Review Source Response from Ciphr January 5, 2026 Hi Bob, thanks for taking the time to leave a review - we really appreciate it! It's great to hear that the API between our HR and LMS is saving you time, and that you've seen a noticeable improvement in our service levels. We've also shared your product feedback with our product team for their future consideration. Don't hesitate to get in touch if there's anything you wish to share with us. NM Nick M. Head of People Non-Profit Organization Management Used the software for: 2+ years ### "Great all in one HR systems provision" November 21, 2025 5.0 We had a great implementation experience, and the customer service are responsive whenever we need anything. They engage us with upcoming improvements and everyone we speak to is genuinely nice. Pros They have an effective module for everything we need in one package, which just works much better than having 6 different systems as we did previously. Each of them has all the customisation options we need to make the system work really well for our processes. The new core UI makes it really easy to see everything in one place, and employees rarely need help finding what the need. The payroll integration works really well and saves us upkeeping two different sets of employment data. The bureau are really responsive and knowledgeable. Cons The recruiters portal is hopefully next on the list for a UI refresh as it's a bit dated but it does everything we need. Self service of changing the email notifications is apparently coming which will be better for us to more frequently update them. Switched from [OpenHR](https://www.capterra.com/p/228160/OpenHR/) Support was ending for the old version we had and we needed more features. Review Source Response from Ciphr November 25, 2025 Hi Nick, thanks for taking the time to share your experiences with Ciphr and our software. We really appreciate it! It's great to hear that having all your HR functionality in one place is working better for your organisation than your previous system did. And that our payroll bureau team are responsive to your requests. The recruitment platform is on our roadmap for a UI refresh, so look out for that coming soon. If you have any further comments or feedback about your experiences with Ciphr, don't hestitate to get in touch. SS Stephanie S. Junior HR Advisor Real Estate Used the software for: 2+ years ### "Great service " October 7, 2025 5.0 Pros We use Ciphr for both our payroll and benefits services after they recently acquired Avantus. The team at Ciphr are nothing but helpful and supportive, no matter the query and they are incredibly responsive. Cons I don't have any negative comments! Which just proves their level of service. We've used them as long as I've been in post for payroll. Review Source Response from Ciphr October 13, 2025 Hi Stephanie, thanks for taking the time to leave such a lovely review! We're thrilled that our teams provide you with excellent service, and that you recently chose us as your new benefits partner. We look forward to continue to working with you. FH Fiona H. Payroll Manager Hospital & Health Care Used the software for: Less than 6 months ### "CIPHR Payroll" February 9, 2026 5.0 We have recently implemented Ciphr Payroll and the experience was made seamless thanks to the outstanding support from the team, in particular \[sensitive content hidden\] From day one, they guided us through the setup process, patiently answering all our questions and ensuring everything was configured perfectly for what is a very complex payroll. Their professionalism, responsiveness, and deep knowledge of the software made the transition smooth and stress-free. They went above and beyond to ensure our team was comfortable with every feature, and their hands-on approach truly made a difference. Even though we are in the early stages of implementation, I would highly recommend Ciphr to any business looking to modernise their payroll operations, especially their support team—they are 1 of the reasons our implementation was such a success! Pros Ciphr Payroll - importing timesheets is quick, efficient and accurate. The system is user-friendly and processing is faster overall thanks to HR integration. Cons Ciphr Payroll - The reporting side seems complicated, likely due to limited training following the recent implementation. This would have been a useful exercise to cover during the implementation period. We have avoided the rollback process as it feels long-winded and it is not possible to switch to the next person when in query mode. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/)[Payroll Relief](https://www.capterra.com/p/151189/Payroll-Relief/) Reason for choosing Ciphr It met all our capability requirements, we felt confident with the team who would be assisting in the implementation Switched from [Sage Payroll](https://www.capterra.com/p/215768/Sage-Business-Cloud-Payroll/) The system felt outdated and lacked the HR integration we required. Review Source Response from Ciphr February 16, 2026 Hi Fiona, thank you for taking the time to leave such a glowing review of your experiences with Ciphr payroll. We really appreciate it! It's fantastic to hear how supportive the implementation team has been, and that would you recommend us to other organisations looking for a new payroll software provider. You also mentioned that the reporting side of the system feels complex, and you'd benefit from more training on that element of the system. Remember, we have training resources available through Ciphr Academy and on our customer care knowledge base. If you need our help with any aspect of the reporting process, don't hestitate to get in touch - we're here to help. Thanks again and do get in touch if there's any further feedback for our team. Team Ciphr MF Melanie F. Colleague Services Assistant Education Management Used the software for: 1-2 years ### "Customer Support really good!" October 17, 2025 4.0 I have mainly used Ciphr support for iRecruit issues, and a few My Trust issues. The experience has always been positive and the people in the support team are reactive and very helpful. Pros When it comes to iRecruit, Hassan is a godsend, and is always able to understand our requests and action those that he can help with very quickly. He has also advised us when some of our suggestions have been put to the development team, which is helpful. He includes screenshots and clear information, to help us understand and guides us when there are things we can resolve for ourselves. Cons Having to put in a service ticket rather than being able to pick the phone up quickly (especially when something is super urgent and potentially a very quick resolution) - it's not made easy to get through to a person quickly. Review Source Response from Ciphr October 23, 2025 Hi Melanie, thanks so much for taking the time to leave a review! It's fantastic to hear that our customer care team - and Hassan in particular - are able to swiftly resolve any issues your might experience with our ATS, iRecruit. We appreciate that many of our clients prefer to speak to our team directly rather than submitting a ticket through our support portal. Logging tickets online does help us to monitor the nature and volume of issues, so we can resolve them more efficiently. If you have any further queries or feedback for us, don't hestiate to get in touch. Similar Products Featured ## Related categories [Human Resources](https://www.capterra.com/human-resource-software/)[Training](https://www.capterra.com/training-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)