# Page 2 | Ciphr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Ciphr the right Human Resources solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147124/CIPHR/reviews --- Ciphr 4.2 (52) [View alternatives](https://www.capterra.com/p/147124/CIPHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 2 - Reviews of Ciphr ## Showing most helpful reviews Showing 26-50 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Stephanie S. Junior HR Advisor Real Estate Used the software for: 2+ years ### "Great service " October 7, 2025 5.0 Pros We use Ciphr for both our payroll and benefits services after they recently acquired Avantus. The team at Ciphr are nothing but helpful and supportive, no matter the query and they are incredibly responsive. Cons I don't have any negative comments! Which just proves their level of service. We've used them as long as I've been in post for payroll. Review Source Response from Ciphr October 13, 2025 Hi Stephanie, thanks for taking the time to leave such a lovely review! We're thrilled that our teams provide you with excellent service, and that you recently chose us as your new benefits partner. We look forward to continue to working with you. PT Paul T. Systems Project Manager Hospital & Health Care Used the software for: 1-2 years ### "Adoption of Ciphr by Southern Hospice Group" September 4, 2025 4.0 SHG had very challenging timescales in which to implement the HR system and Ciphr were willing to work with us to help us achieve that goal. Ciphr have been easy to work with and the support and guidance through implementation has generally been very good. Pros Ciphr is generally easy to use and employee satisfaction for self-service features is high. We have found Ciphr to be flexible both from a system configuration perspective and the willingness of the team (consultants, technical support) to assist and help provide solutions to issues. Cons There are a few areas which are either not well integrated, easy to use or well featured as we would like. In particular, Paylink configuration is complex, holiday entitlements are laborious to set up and Timesheet functionality is limited. Alternatives considered [Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/)[Moorepay](https://www.capterra.com/p/128703/Natural-HR/)[Sona](https://www.capterra.com/p/236950/Sona/)[ADP iHCM](https://www.capterra.com/p/10018658/ADP-iHCM/)[IRIS Cascade](https://www.capterra.com/p/128430/Core-HR/) Reason for choosing Ciphr A combination of feature set, modern software that seemed easy to use, keen pricing and a clear desire to work with us. Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) SHG required to a more modern system which was easier to use and provided good self-service features. Review Source Response from Ciphr September 8, 2025 Hi Paul, thanks so much for taking the time to review your experiences with our product and of our team. We really appreciate it! We're really pleased to hear that we were able to deliver on your implementation goals and that the system has been well-received by employees. We understand your concerns about the Paylink complexity. This month (Sept 2025), we'll launch a new integration between our HR system and our cloud-based payroll software, which eliminates complexity and ensures that both systems update in real time. Our experts will happily share more if that's of interest - please get in touch with us to discuss if that's relevant. Thanks again! We really appreciate your feedback. FH Fiona H. Payroll Manager Hospital & Health Care Used the software for: Less than 6 months ### "CIPHR Payroll" February 9, 2026 5.0 We have recently implemented Ciphr Payroll and the experience was made seamless thanks to the outstanding support from the team, in particular \[sensitive content hidden\] From day one, they guided us through the setup process, patiently answering all our questions and ensuring everything was configured perfectly for what is a very complex payroll. Their professionalism, responsiveness, and deep knowledge of the software made the transition smooth and stress-free. They went above and beyond to ensure our team was comfortable with every feature, and their hands-on approach truly made a difference. Even though we are in the early stages of implementation, I would highly recommend Ciphr to any business looking to modernise their payroll operations, especially their support team—they are 1 of the reasons our implementation was such a success! Pros Ciphr Payroll - importing timesheets is quick, efficient and accurate. The system is user-friendly and processing is faster overall thanks to HR integration. Cons Ciphr Payroll - The reporting side seems complicated, likely due to limited training following the recent implementation. This would have been a useful exercise to cover during the implementation period. We have avoided the rollback process as it feels long-winded and it is not possible to switch to the next person when in query mode. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/)[Payroll Relief](https://www.capterra.com/p/151189/Payroll-Relief/) Reason for choosing Ciphr It met all our capability requirements, we felt confident with the team who would be assisting in the implementation Switched from [Sage Payroll](https://www.capterra.com/p/215768/Sage-Business-Cloud-Payroll/) The system felt outdated and lacked the HR integration we required. Review Source Response from Ciphr February 16, 2026 Hi Fiona, thank you for taking the time to leave such a glowing review of your experiences with Ciphr payroll. We really appreciate it! It's fantastic to hear how supportive the implementation team has been, and that would you recommend us to other organisations looking for a new payroll software provider. You also mentioned that the reporting side of the system feels complex, and you'd benefit from more training on that element of the system. Remember, we have training resources available through Ciphr Academy and on our customer care knowledge base. If you need our help with any aspect of the reporting process, don't hestitate to get in touch - we're here to help. Thanks again and do get in touch if there's any further feedback for our team. Team Ciphr JA Jan A. HR Project Manager Utilities Used the software for: 2+ years ### "Inspired feedback for CIPHR" June 15, 2026 5.0 our experience with CIPHR has been positive. Tickte items are managed in a timely fashion and the support team is extremely helpful. Pros Direct contact with a knowledgeable, supportive CSM team. \[sensitive content hidden\] have initiated regular check ins to check on service and provide updates. Cons The switch to v10 took a little getting used to. Onboarding needed a lot of updating and business priorities meant this was out of action for some time. Review Source Response from Ciphr June 17, 2026 Hi Jan, thank you for reviewing your experience with Ciphr - we really appreciate it. It's fantastic to hear that you have had a positive experience using our software and interacting with our helpful customer care team. If you have any further feedback for us, don't hesitate to get in touch. Thanks again! Team Ciphr MC Mairead C. HR Director Information Services Used the software for: 2+ years ### "Ciphr review" May 28, 2026 3.0 Good - better couple of years ago when people on helpline with support. We do find it frustrating as a system and the onboarding portal was a nightmare - took nearly a year to get it runnning Pros Got use to the system now so we know our way around it. The new layout works well loving the new 'Ask' button Cons Inaccessible for people with disabilities; can be quite a clunky system and not logical at times. Work to do. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Hive](https://www.capterra.com/p/150991/Hive/) Reason for choosing Ciphr Recommended via one of our Trustees at the time Review Source MF Melanie F. Colleague Services Assistant Education Management Used the software for: 1-2 years ### "Customer Support really good!" October 17, 2025 4.0 I have mainly used Ciphr support for iRecruit issues, and a few My Trust issues. The experience has always been positive and the people in the support team are reactive and very helpful. Pros When it comes to iRecruit, Hassan is a godsend, and is always able to understand our requests and action those that he can help with very quickly. He has also advised us when some of our suggestions have been put to the development team, which is helpful. He includes screenshots and clear information, to help us understand and guides us when there are things we can resolve for ourselves. Cons Having to put in a service ticket rather than being able to pick the phone up quickly (especially when something is super urgent and potentially a very quick resolution) - it's not made easy to get through to a person quickly. Review Source Response from Ciphr October 23, 2025 Hi Melanie, thanks so much for taking the time to leave a review! It's fantastic to hear that our customer care team - and Hassan in particular - are able to swiftly resolve any issues your might experience with our ATS, iRecruit. We appreciate that many of our clients prefer to speak to our team directly rather than submitting a ticket through our support portal. Logging tickets online does help us to monitor the nature and volume of issues, so we can resolve them more efficiently. If you have any further queries or feedback for us, don't hestiate to get in touch. Amanda K. UK Head of HR and Talent Leisure, Travel & Tourism Used the software for: 6-12 months ### "'First Class HR with CIPHR' " August 13, 2025 5.0 This has been a game changer for us ! It is like having a super organised HR Assistant that never takes any breaks :) Everything is clear, easy and our employees are loving it too and have said how fabulous it is ! It has certainly made HR at ATPI fresh again. Pros I really like how user friendly CIPHR is. It has made our processes so much quicker and easier. Everything feels streamlined and accessible, which makes a huge difference day to day. Cons There is not much to dislike about CIPHR. It was very overwhelming at first but once you have the fabulous support from the PM and the consultants, it is smooth sailing. Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) I decided to make the switch from HR Select to CIPHR because HR Select wasn't doing what we needed anymore. It felt clunky, outdated and a bit stuck in the past. I wanted something more modern, intuitive and fit for how we work today and CIPHR delivers exactly that. It is streamlined, simple navigation and easy to access the information we need. It is fresh, brilliant and just works so well for my team and our people. Review Source AG Amruta G. People Data and Reward Manager Non-Profit Organization Management Used the software for: 2+ years ### "CIPHR HR self-service review" August 4, 2025 5.0 Overall experience of working with CIPHR is very positive and is continually improving. The customer success manager and account manager provide tailored advise and support. Pros The CIPHR HR self-service is user-friendly and quite convenient to navigate to different sections. The system is continually improving and lots of positive changes have been incorporated in the new user interface launched in 2025 including user guides and self-help sections. Cons Some slight delays while responding to helpdesk tickets. There are some integration links missing within different modules and some features need improvement. Review Source RH Ruth H. HR Philanthropy Used the software for: 1-2 years ### "Excellent service " February 13, 2026 5.0 We are impressed with the Ciphr system and we look forward to partnering with Ciphr team going forward. Pros The Customer Care team are always very supportive and timely in their response. Their new interface roll-out in 2025-26 was smooth and efficient, and we continue to appreciate their guidance articles which empowers the user to self-solve and learn rather than be dependent on the Ciphr team. Cons Understanding the different Ciphr service packages and value for money is an interesting conversation in a charity context but nothing negative. Review Source Response from Ciphr March 3, 2026 Hi Ruth, thanks for your glowing review of Ciphr's customer care team! It's fantastic to hear that they are giving you the support you need, when you need it. And that our library of knowledgebase articles is helping you resolve issues yourself. We look forward to our continued partnership with you. If you have any further feedback for us, don't hesitate to get in touch. Thanks again, Team Ciphr GA George A. Associate Director of People and Culture Hospital & Health Care Used the software for: Less than 6 months ### "Highly recommend. " March 31, 2026 5.0 Overall a great experience so far from discovery through to procurement and implementation. We can't wait to go live Pros We are currently in the process of implementing Ciphr HR and Payroll into our organisation. The procurement process was very smooth and one of the biggest highlights was the approach of the Sales Consultant who gave us confidence in the system through their honest feedback. So far, the implementation has gone smoothly and there have been no surprises. The system appears intuitive and good value for money and we are confident that it will transform the way we work. Cons The new Ciphr Payroll module is still being developed so there are a few limitations. However, rapid work appears to be being done which will mean most of the limitations will be resolved before we go live. Review Source Response from Ciphr April 2, 2026 Thank you for taking the time to review your experiences so far with Ciphr – we really appreciate it! It’s fantastic to hear that you had a positive experience with your sales consultant, and that your implementation process is going well so far. We’re really excited to get your system live and partner with you to get the most value out of your investment in Ciphr HR and payroll. If you have any further feedback, don’t hesitate to get in touch with our team directly, or email info@ciphr.com. LK Lisa K. Senior People Business Partner Non-Profit Organization Management Used the software for: 2+ years ### "CipHR - HR Management System" April 30, 2025 5.0 User-friendly interface and ease of navigation, new reporting / analytics. Reliable and improved customer support service and knowledgeable workforce with regular updates and improved communications. Many years as a customer working with CipHR. Pros We use the system for our employee data/information and payroll which works really well. Customer support. CipHR academy. HR tools all in one place. New user friendly interface. Employee self service. Performance insights with new analytics tool. Cons Some of the features which have now been rectified in the new update such as time out and having to click into data numerous times to reach the correct area of system. Also reporting can be time consuming in excel. Review Source PE Paula E. HR Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Ciphr LMS at Bunzl" March 13, 2025 5.0 A good, stable platform providing a great e-learning experience for our people Pros The Ciphr LMS provides a great end user experience and provides invaluable management insight and compliance reporting. Cons The past year has been challenging with multiple account management changes but we are back on track now. Review Source EA Ellie A. HR Advisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good and Robust" March 27, 2024 4.0 Generally positive, some concerns over customer service and the skillset of their frontline teams however very reassured that this is something that is being actively improved, with a clear shift towards a more enhanced customer experience. Pros It is incredibly versatile in the way that it can be configured. There is some ability to re-purpose fields and pages to be used in a way that suits the business. It was a good solution for a mid-size UK business, a lot of other providers were either used to smaller sub 100 companies or 1000+ companies Cons The order of implementation of the modules seemed really counter-intuitive and caused a lot of additional work. Ultimately the Notifications module (workflow emails etc) was a separate module that was configured at the end of the project. We started with a few modules and then gradually added functionality so this meant we had to wait a fair amount of time with some modules launched, before we could add notifications. As a result we had to do a lot of manual emails at the start before we could rely on the automated system generated ones. Switched from [OpenHR](https://www.capterra.com/p/228160/OpenHR/) Functionality and configurability wasn't good enough. We wanted a more robust solution that could also be built on to incorporate payroll Review Source DT David T. Marketing and Communications Director Facilities Services Used the software for: 2+ years ### "Simple system for the user to navigate and use" July 8, 2024 5.0 Pros It's a system which is easy to use and it offers info from holidays through to personal HR info. Cons Once a holiday request is submitted by the user, it cannot be amended - even while still waiting for approval. Review Source AP Anne P. HR Hospitality Used the software for: 2+ years ### "Everything seems to be an Extra cost" November 1, 2018 4.0 Definitely allows us to provide more detailed management information but has not taken away a lot of the time consuming admin burden due the cost issues around all the additional modules. We found the initial training and implementation rushed and not overly user friendly. If this is your first HR Management system ensure you do your research very thoroughly. Pros From the sales talk everything looked perfect. It was only when it came to the post implementation stage that we realised what wasn't included or was an additional cost. This has limited our use of the system. Help desk are generally good and supportive although a little slow on responding with a final solution. Cons The costs as everything seems to be an additional module with an extra cost. Not a great experience with 2 different account managers Review Source Response from Ciphr November 14, 2018 Thank you for taking the time to leave a review. We're sorry to hear that you have concerns about the costings for additional products and, having spoken to your Account Manager, we understand that you are currently in dialogue regarding this. Due to internal promotions and role changes it is sometimes unavoidable that a new Account Manager is assigned to a customer. We're committed to providing the best possible service to our customers, therefore please feel free to get in touch should you wish to discuss further. Guy E. Human Resources Used the software for: 6-12 months ### "Great product and outstanding support" January 5, 2016 5.0 I was employed by a client to review and better use out of their CipHR system (amongst many other things). Working with the CipHR team, we moved from using only the most basic aspects to almost full functionality within 10 months. There was a significant impact on the business with reduced HR costs, greater HR face time, reduced manager system usage time and reduced error rates. I could not have done it without the tireless team at CipHR supporting me all the way. Pros Great, intuitive product with outstanding support. Cons Although all feedback I gave CipHR was acted upon, there was at times a little too much reliance on personal relationships between the support team and client (my team). Review Source Response from Ciphr January 5, 2016 Thank you for your review regarding CIPHR, we really appreciate your time and look forward to working with you again in the future! The CIPHR team AR Andrea R. HR & Payroll Administrator Primary/Secondary Education Used the software for: 6-12 months ### "Would recommend" December 14, 2015 4.0 Implementation was methodical, comprehensive and well supported. Spend time ensuring your data for migration is accurate and comprehensive as this will save time later. Good data in = good data out! Pros The product is easy to use, with plenty of available training. Ongoing support is good and readily available via either phone, email, or support portal. Cons Whilst it can deal with multiple roles for an employee, it didn't quite meet up to our expectations. We would have benefited from clearer information from the outset regarding its capabilities/functioning in this respect. Review Source Response from Ciphr January 7, 2016 Thanks for your review Andrea, we really appreciate your feedback. If there's anything we can do to assist with the multiple role query please do let us know. The CIPHR team MK Maria K. HR Manager Primary/Secondary Education Used the software for: 6-12 months ### "Useful Product, Highly Customisable" December 8, 2015 4.5 Pros CIPHR are great & offer easy access support via an online helpdesk & a phone line. During the set up process we also had several sessions with our own consultant ensuring we had the system working the way we wanted it to. The product is great - we have been able to adapt fields to hold pertinent data & the reporting functions are great. Self service section is easy even for non computer users. Cons You need a different user name & password for every different CIPHR product unless you pay extra for another level of security that logs you into all at once. Be prepared to have a list! Review Source NS Nick S. Director of IT Services Primary/Secondary Education Used the software for: 6-12 months ### "Nice end user interface, but VERY slow HR management interface" May 9, 2018 3.0 Nice. But expensive and slow. Pros End users lover it. Browser based, cloud based. Access on or off site. Access on mobile devices. Very easy to use. Cons Slow. HR have to access via a remote desktop connection to a CIPHR data centre machine which runs very slowly. You have to wait for screens to refresh. Think modem days! :) Review Source VD Vicky D. Organisational Development Officer Used the software for: 2+ years ### "Software Advice " December 8, 2015 4.0 Pros Easy to use and understand. Functionality of the system and the help and advice you receive from the whole team Cons The creation of your own reports - it is not always easy to understand where to find the inforamtion you wish to extract from the system which can slow you down however the support line is only a phone call away and they are always very helpful. Review Source CC Claire C. HR Coordinator Computer Software Used the software for: 1-2 years ### "Fantastic Support and Easy to use System!!" December 15, 2015 5.0 Pros System - easy to use and if you are a busy HR team like most and need something that is out of the box but customisable when you need it to be then this is the system to use. Vendor - Fantastic support from the Tech Support team but also from our Account Manager, no problem is too big or small and always resolve the issue within 24 hrs Cons Reporting can be complicated if you aren't an Excel whizz however training is provided to help make it less painful. Review Source KD Kelly D. Used the software for: 6-12 months ### "null" March 27, 2018 5.0 Review Source NU Nettie U. HR Business Partner Insurance Used the software for: Less than 6 months ### "Grows with your business needs" November 8, 2016 4.0 I worked using this system for 7 years, it adapted through varies business changes, improvements and specific tailored needs. Customer service was always a call away and very helpful. I also worked on specific projects to adapt our requirements with the project team at CIP and various Consultants. Pros Customer service Ease of use Implementation support Training options for the system Ability to host Ciphr if necessary. Cons Costs, business are always looking for savings. Review Source David K. Technical Solutions Professional Computer Software Used the software for: ### "null" January 19, 2018 1.0 Review Source DW Donna W. HR Manager Medical Practice Used the software for: 6-12 months ### "Great Product and Excellent Customer Support" January 5, 2016 4.5 Pros Easy to use, great for streamlining processes and brilliant report writing system/statistical analysis. Cons Currently unable to recognise complex shift patterns. This is not a problem but does impact absence statistics. 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