Globitel

Globitel Performance Management System (PMP)


Who Uses This Software?

Any enterprise with a call center.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Globitel
  • www.globitel.com
  • Founded 1996
  • Jordan

About Globitel Performance Management System (PMP)

Automates the process of monitoring, measuring and evaluating the overall performance of agents in real time. It captures and aggregates data across multiple platforms using a single unified interface. PMP also empowers the agents by allowing them to monitor their own performance scores and manage their incentive plans and evaluations in real-time; ultimately reducing operational expenses and increasing overall efficiency.


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Globitel Performance Management System (PMP) Features

  • Ad hoc Analysis
  • Ad Hoc Reports
  • Budgeting & Forecasting
  • Consolidation / Roll-Up
  • Dashboard
  • Key Performance Indicators
  • Predictive Analytics
  • Qualitative Analysis
  • Quantitative Analysis
  • Scorecarding
  • Strategic Planning

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