Globitel

Globitel Workforce Management (WFM)

3 / 5 1 review

Who Uses This Software?

Contact Centers, Financial Institutions, Public Safety, Utilities & Hydro & Government


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Globitel
  • www.globitel.com
  • Founded 1996
  • Jordan

About Globitel Workforce Management (WFM)

A platform for optimizing the performance of contact centers by enhancing their ability to accurately forecast, schedule and monitor agents activities. It also provides unified applications designed specifically to help organizations gain visibility of the work they perform, the activities of people who perform it, and the processes used to accomplish it.


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Globitel Workforce Management (WFM) Features

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Globitel Workforce Management (WFM) Reviews

Some of the features not compatible with business needs

Dec 02, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

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