Globitel

Globitel Retail Quality Management (RQM)


Who Uses This Software?

Any customers who provide face-to-face customer service in showrooms, service outlets and branches.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Globitel
  • www.globitel.com
  • Founded 1996
  • Jordan

About Globitel Retail Quality Management (RQM)

A Cam/Audio/Screen-Capture recording system that records interactions that take place in shops and 1-on-1 contact centers between agents & customers. It provides an easy to use web interface to search and retrieve recorded sessions, and evaluate representatives using customizable evaluation forms


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Globitel Retail Quality Management (RQM) Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

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