Globitel Retail Quality Management (RQM)

Who Uses This Software?

Any customers who provide face-to-face customer service in showrooms, service outlets and branches.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Globitel
  • Founded 1996
  • Jordan

About Globitel Retail Quality Management (RQM)

A Cam/Audio/Screen-Capture recording system that records interactions that take place in shops and 1-on-1 contact centers between agents & customers. It provides an easy to use web interface to search and retrieve recorded sessions, and evaluate representatives using customizable evaluation forms


Globitel Retail Quality Management (RQM) Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

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