Who Uses This Software?

Fashion & Accessories, Home Furnishings & Furniture, Gift Stores, Sports, Hobbies & Music, Specialty Food & Beverage Retail, Health & Beauty Retail and Electronic & Computer.


Average Ratings

91 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vend
  • www.vendhq.com
  • Founded 2010
  • New Zealand

About VendHQ

Vend is a cloud-based point-of-sale and retail management platform for brick and mortar retailers. It enables retailers and other businesses to accept payments, track customers, manage inventory, provide loyalty incentives and run business analytics for real-time insights into business performance. Retailers using Vend have access to a suite of sophisticated tools more powerful and intuitive than the enterprise systems used by retail giants, at a fraction of the cost.


VendHQ Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

VendHQ Reviews Recently Reviewed!

Awesome Software

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: You can add customer details including notes on there a/c, create an Ecommerse website from your inventory, you can add employee and assign them to different branches as well as set quotas and restrict access, you can also add variants (color, size, etc) per product. It¿s very user-friendly and the reporting system is on point. I love it.

Pros: Fully loaded software with a lot of Cool POS features which allows you to track every aspect of your retail/wholesale business.

Cons: There isn¿t an option to give a quotation but instead you have to give a park sale receipt. Which you will have to delete if sake wasn¿t put through.

Disappointing

Nov 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The worst thing about vend is their customer support, it painfully slow and incompetent.

Pros: Easy interface, great integration with the right hardware. Unfortunately I cannot think of any other pros...

Cons: Don't be fooled unless you have experience in POS set up or accounting the software is hard to set up and integrate with Xero.

Excellent POS system

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It connects with our calendar and we can take a payment right from there & it populates their information automatically. Its easy to add products and services

Cons: The register has to be manually closed. Wish there was an automated close feature if it's not closed by a certain time of the evening

Overall: Love it & use it daily.

Great POS Software

Oct 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Vend is a easy-to-use software that doesn't skip many features in the process. Vend is straightforward, highly customize-able, and integrates well with Dear Inventory system. Automatically checks on the availability of inventory at the POS, minimizing errors.

Cons: Vend does not reverse sync with systems like Dear. Vend also doesn't have as comprehensive a loyalty program option as some others. Can be slow when syncing.

A good start-up POS software solution through to multiple site or franchise-sized businesses.

Oct 10, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Suitable for start up to multiple site smaller businesses.

Pros: Video and text tutorials are first rate to help start new staff and keep up with areas of growth, like how to do a store credit or introducing gift cards. Updates to features are added regularly. The front screen is easily understood and the ability to add preset SKU buttons to the screen or folders on the screen is easy. The adaptability of what we have as a cafe sell screen versus the boutique shop versus our department stores sell screens PC, iPad or mobile device usability.

Cons: The customer needs to know how to do a product family tree and then set the Types and Tags correctly so that the reporting functions can give data that is segregated correctly. The Lay-by function acts differently than other software functions. (Sales are not added to the date it is paid off, maybe 2 months later, which means completed sales are understated during the Lay-by period) There is no method for importing costs within the system. Costs have to added together outside (cost of good, freight, charges, fuel surcharge, import duties, etc.) and then migrated with the receiving function. We found that our iPad's slow down considerably and we are constantly restarting them, trying to look for and run updates, checking for errored sales, running them through the App Store rather than from the App icon on the desktop. The sales ledger cannot export for analysis a full days trading with 300 sale transactions. Reports export as .csv files but won't export well to .xml Need to use Open Office spreadsheet for best and most reliable file integrity. The Price Book function is limited to two or more identical SKU's (2 of same chocolate block) not product categories (2 types of chocolate block)

Vend - The most user friendly POS?

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: So simple to use, features are uncomplicated and intuitive. Very easy to train staff with the training mode feature.

Cons: A few improvements could be made when creating products with multiple variants to reduce input time but that is very minor.

Easy to use & flexible

Aug 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Highly recommended for small to medium businesses.

Pros: Set up and use is pretty straight forward. Has some great features (though some are at an additional cost). Very good support.

Cons: Some of the next level features require a substantial jump in subscription costs. For example a second store is more then double two single store subscriptions (albeit with additional features)

A fan

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The customer service is out of this world. They NEVER leave you hanging & always resolve my issues in the one phone call. These guys truly understand retail & the time pressures involved & have never let me down. They're generally good, fun peeps to deal with as well.

Cons: I have a pretty demanding list of requirements for reporting & some of them require a bit of excel manipulation, HOWEVER - the data has always been there, I've just needed to massage it a bit.

SImple basic retail POS

Jul 11, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality

Comments: If you looking for basic POS retail this product works but limited if you have specific / more detailed feature needs

Pros: Ease of Use. Easy install and data entry. Handles all the basic POS functions. Easy to manuvere through software and customer service was very good.

Cons: Does not handle our needs. We are a furniture business and need customizable invoices, customer databases, and the ability to special order products with depsoits. System is not as robust as more expensive solutions but you get what you pay for.

Very easy and handy

Jul 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Can use anywhere and any device Nice interface and well designed Environmental friendly Fit many types of business

Cons: The cost some how I can't find any other disadvantages Asking for 100 characters here but I have nothing else to say :)

Vend user

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great for our chain of coffee lounges. Easy to use and enjoy the customer loyalty. Inventory is easy to use.

Cons: American pricing. No benefit of having 2 shops...only becomes discounted after 2nd. Also would like to see more integration with canadian banking terminals.

Great, low cost option for a quality POS

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple to use. Flexible, and can cover multiple locations. Very easy inventory management, and can do inventory counts right online, and you can break up products into categories.

Cons: There isn't much. The only thing that I wish it could do is easily sync inventory with Enterprise desktop editions of Quickbooks. It does support Xero and Online Quickbooks.

Overall: Point of sale needed for retail business

Very satisfied

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and many great functions. I love how easy it is to find daily, weekly, monthly reports.

Cons: sometimes there is a bit of a lag in updating daily sales totals, but that may have been an internet issue.

Vend customer service & technical support shines.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Vend is overall quite versatile & super easy to use. The support is tremendous.

Pros: Support is available 24x7. Always helpful & responsive. Adding products is quite easy (also being able to duplicate would be nice).

Cons: We wish that we could customize receipts with information in the extended description. We also dream of an integrated scale feature since much of our inventory is sold by weight.

Great Product/Great Value

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: This software provides same features of high dollar software without the huge price tag. When I needed help setting up the hardware, the customer support representative, called me and walked me through the process and then checked back a couple of days later to make sure all was working well. I would and have recommended this product to all persons needing an easy to use software that provides all necessary reports for knowing how the business is doing.

No other POS system compares to Vend

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I spend almost a month testing other point of sale systems not one of them was as powerful and easy to use as Vend. I love the support they offer and the free 30 Day trial was even better, it actually allowed me to test different scenarios and get my products ready to go before our Go-Live date. Their support team picks up the phone and actually talks to you when you need them, their email and live chat is always super fast and responsive even on Sundays they respond. I am looking at opening another store and their multi-channel system looks to be exactly what I need to manage multiple locations.

Pros: Easy to use, Excellent Support, Bulk Import Variants, Built in Loyalty Program

Cons: Really nothing negative to say about Vend, I love this software

Awesome

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: We are super happy with Vend. It really improve our workflow, our customers on-desk experience and our budget decisions incredibly.

Pros: Easy to use for everyone. Connects perfectly our POS and online store. Support service is awesome.

Cons: There are still some little functions they can improve.

Vend is Fantastic

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I love using vend for my business on a daily basis. It is very easy and time saving.

Pros: Ease of Use

Really excellent system, intuitive and easy-to-use, functionality and features always improving

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Two years ago I found myself with the unpleasant and overwhelming task of choosing a new POS system for the five gift shops I manage. I had just started the job and had a hard time researching the many options you can find online, most of which seemed geared toward a cafe and restaurant setting but were being pitched as retail solutions. VEND has proven to be (almost) everything I want. I work for a nonprofit that operates five gift shops in local State Parks. Overall, we have found that Vend is an affordable and flexible solution that is easy to operate.

Pros: It's easy to set up, easy to use and intuitive (even for some of my more tech-challenged staff), and perfect for a small-to-medium retail operation. It handles multiple outlets easily, as well as our wholesale business, and we're about to begin using the Vend eCommerce platform for our online store. And the price is very reasonable, which is one of the reasons it's such a good solution for a smaller business.

Cons: It can be difficult to find hardware that works with Vend. For example, we purchased the label maker that Vend recommends, and it was cheap and awful and broke twice before we decided to use something better. Unfortunately, Vend doesn't talk to that label printer, so our IT genius created a workaround that gets the job done. There are also some functions that Vend doesn't have yet (a single report that shows sales AND current inventory on one screen, for example, and better reporting for sales tax purposes) but we've always been able to work around these gaps, and Vend seems to be constantly updating and adding functionality.

Vend Rocks

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I just love this product! I researched a few POS options for our store and settled on Vend, pricing was right and customer service helped me make the decision.

Pros: Great customer service, lot's of upgrades and tweaking that Vend is working on all the time, very functional for recording customers, taking payments and linking with other platforms.

Cons: Priced in US dollars ( sad for canadians)

Excellent software

Feb 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Incredibly versatile and delivers everything that it promises and can be adapted in many more ways. I run a bike rental/shuttle business and vend has been incredibly easy to use which means happier customers at the end of the day

Amazing, easy to use and full featured

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using Vend for almost 2 years now with a range of clients. I am always blown away by the work Vend does, not only in updating the platform with new features suggested by retailers but also how easy it is for anyone to pick up and use.

Staff that enter in new stock items, are also be granted access to All your sales history

Feb 21, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Great easy to use systems on the front end, stable data base that despite having over 6,000 items with in it doesn't miss a beat. It professional looking. Elegantly handles discounts by either % or by dollar value. Great reports. Integrates well with Xero and my website.

Cons: Beware Employers, anyone who can enter in new stock will see everything, sales history, reports, you sensitive business data, your business health. Download load it try it for yourself. I have raised this with Vend, and my response back was "Is this really a problem?".
For me it is.

Overall: We have been using Vend for 2 years in a retail shop.
Cons;
Beware Employers if you want your staff to enter in "new stock" no matter how junior they maybe they will be able to see all you sales history totals daily monthly, your financial health. Are you ok with that ?
If you don't have many new stock items then that may be fine, but in my case we have new products monthly so all my staff get to see how the business is doing and they see the big amounts of money coming in leading to discussions and justifications about the expenses with union delegates. Would you as an employer really want that, all your sensitive business data out there for all who enter in new stock to see ?? Would you be ok with a competitor finding out you business health ? I,m not. !!

Moving forward what I would like to see in Vend is a stock entry window, or a class just above general cashiers but, below managers for stock entry and stock management, creating new items etc.

Well that is my only Con .

(Pros)
If that mentioned above is not a problem for you then the rest of Vend is great !!!
Download it and try it out for free, see if it is for you .

For me sadly, it's a deal breaker and after two years I'm looking for another POS solution.

Recommendations to other buyers: This is great software for POS takes a little bit of learning but works well, even when its off line then it will re-sync when it comes back on. But stock management of new items must be done by trusted individuals as the access level for normal staff, is far too high for this role.

Vend review

Feb 09, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The UI and layout is clear and simple.

Cons: buggy when adding products. Cannot add products on the fly or do special orders. Cannot do work orders.

Overall: Been using this system for over a year. Some of the features can be a tad bit buggy, but over all easy to use for a basic retail store they doesn't require work orders, or Special orders.

Great iPad POS for large businesses

Jan 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Loyalty Program,
Payment Intergrations,
Easy to use

Cons: If a monthly cost bothers you then it could be a con

Overall: Vend is a great app for businesses willing to dish out.

Vend makes the price tag worth it but having a great designed app which packs a lot of features for a great experience.

One thing that makes Vend great is the loyalty program and the integration with PayPal Here and Tyro (in Australia) for quick and easy payments.

After getting a client to switch to Vend their staff has really appreciated it as everything just works properly and the interface is a lot cleaner.

Customer Support is Amazing!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great product for running a retail store! The product works very well and set up is quite easy.

Cons: Depending on merchant account, the software doesn't always allow refunds to be performed at the till (iPad).

Overall: I love the functionality of VEND. I like how you can categorize products as well as search for them. They continue to improve their software offerings to accommodate the needs of the retailer. Whenever an issue came up, they were immediate to respond and resolve the problem. Their training team is amazing! No surprise hidden expenses!

Recommendations to other buyers: Use your training resources and tap into the wisdom of the team for a smooth set up!

Cloud based software has issues.

Jan 03, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Vend has some great features, but there are some downfalls with the software and the servers being based in another country. The main problem appears to be the Servers. At times the whole system grinds away and your customer has to wait till the cash drawer will open. Not real good when you have a lineup of customers. Customer service with vend is 50/50. Upgrades or changes made you are informed of after they are made by VEND.

Pros: Ability to connect to another register in another outlet, so you can see how each outlet is performing. Inventory counts are good, it gives a great snapshot of the performance of your business. We carry over 28,000 items in our store so it is a wise idea to keep track of everything.

Cons: Slow! Slow! Slow! Vend Servers are in another country so with cloud it takes time and at times of the day, the program just grinds away. It takes a while sometimes for the transactions to go through. We have upgraded all our computer hardware, believing that to be the problem. But no it is the servers that Vend use.

Recommendations to other buyers: Monthly fees are high for a hit and miss system, but it does have advantages for multiple outlets. One of the purchases of POS system software should be weighed up when considering purchases.

VEND

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I'm so glad I decided to invest in VEND as my POS operation from the get-go. As a start up business, it was very tempting to operate my little clothing boutique the old fashioned way - manually. But using VEND from start-up phase of my business has enabled me to steadily grow the business with absolute ease. I now sell online and I have been able to creatively incorporate new product lines into the store. The functionality of VEND is perfect for me now as a smaller operation and seeing that VEND will also be perfect for as I continue to grow, has actually encouraged me to expand the business far quicker than I might have done, if I'd been a manually run shop.

Pros: Everything from entering stock, selling stock and tracking stock is just so easy.

Cons: I would love to see more stylish webstore templates. I would be using VEND now as my webstore too, if the choice of templates on offer when I was setting up my website had been more stylish.

Recommendations to other buyers: Do yourself a favour and use VEND regardless of the size of your business. It will not disappoint.

Great service!

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Vend has become the premier point-of-sale for us. We really weighed our options when we first opened; and Vend really stood out. Great customer service, great pricing options, amazing add-ons for couponing and other web services.

Pros: Quick, easy setup and great customer service.

Cons: Hard pressed to find one honestly.

Recommendations to other buyers: Try their 30-day trial! Absolutely no card info required and has tutorials and live interaction.

Simplifying retail

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use Vend in our ski hire business in Scotland, the software is fantastic and we throughly enjoy the simplicity and ease of use. Vend covers everything we could ask for and also the customer service is the best we have ever encountered. 10 stars from us.

Awesome product

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've used Vend for more than a year without issues or difficulties. We have 2 paid staff and a small army of volunteers who use the software without issues week after week.

Pros: It's simple, flexible and pretty near bullet proof.

Vend a Lifesaver!

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: My previous point of sale software was very functional and easy for a brand new business to get up and running. Suddenly however, they decided to discontinue their product, which forced us to make a quick transition. I spent a good deal of time comparing the variety of online software and landed on Vend. When comparing to other products, Vend was easy to set up, very reasonably priced, and offered all the features I was looking for.

Recommendations to other buyers: You've got nothing to lose. Take advantage of their free trial period before signing up. It will give you a great vantage point to make your final decision.

Very satisfied

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Vend does exactly what we need and is very easy to use

Pros: Ease of use

Cons: Inventory and stock receiving could be easier

Recommendations to other buyers: Try it you won't be sorry

Once you get over the basic hurdels VEND will become an invaluable TOOL for any business If you spend the time getting to know the program

Sep 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: We have six store plus a warehouse , sure we had some HUGE issues in the beginning manly the Bar code printing, this was fixed up by N/Z Head office I have recommended VEND to fellow business owners to date 3 have taken up VEND Simple to use program. Fantastic reporting

Pros: Easy for any staff member to use detail in reporting

Cons: Inconsistent information from support desk Help phone not being answered and a call back 48hours later (this is NOT Helpful) updating information and not thinking how this will effect the End consumer E.G the changes to the credit note

Recommendations to other buyers: No matter if you are not a computer person but want to understand your business better E,G for the buying, product shrinkage, product performance. VEND will deliver all of this. You need to commit yourself to using the information and not buy another Computer program that you will only use as a expensive TILL

10 out of 10

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: An intuitive piece of software, backed by superb customer service. I have never hung up the phone without my issue being resolved. 10 out of 10, SMB.

Cons: I'd love to have a functionality that orders stock based on your ideal SOH position.

Recommendations to other buyers: The functionality is here. Take your time to compare service levels. That is the "make-or-break" when you are in the thick of running your business.

Still not able to accept EMV transaction after a year

Sep 14, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Decent POS, second year of the service had fewer outages than the first year. Reporting has improved.

Cons: Still can not provide integrated credit card processing. They partnered with Vantiv to provide a EMV solution. We signed up over year ago and still hasn't been activated. Vantiv has terrible online reviews and judging from 45 minute hold I was on, they are true. Even now Vend is advertising EMV ready credit card terminals with their partner Vantiv. Do not believe them, expect to be swiping and getting the occasional chargeback. People are stating to realize that if they dispute any swiped charge on their credit card, they will win. It is the newest form of shoplifting. Other issues have to do with the day to day workflow of maintaining prices and products. Just poorly designed. Customer Service is just apologies and denial of responsibility

Recommendations to other buyers: Make sure you are happy with the integrated credit card processing partners.

Love our Vend Experience!

Sep 01, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software does all the basics we are looking for but the best part is that Vend is constantly improving features and their support is really great. There are certainly a few items that don't work the way we need them to and integration to Quickbooks Online is one of those but I really think this is a company that listens and if we keep providing feedback they'll respond accordingly. We've already had several enhancements in the last few months that make this package much better in a Canadian business context.

Cons: Missing a few basics (Quickbooks Integration in Canada) that are really useful for us small business owners!!

Recommendations to other buyers: Use the trial versions first to make sure the software works the way you need it to for your business. And...test their customer support right away - we've used great products with terrible support and in the end we end up needing to trouble shoot our own problems. You won't experience that with Vend.

Vend is extremely buggy customer service is awful

Aug 12, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Once upon a time vend was simple to use and had great reports

Cons: The changes When customer service cannot help with your issue they simply pass you over to another customer service person

Recommendations to other buyers: DO NOT USE VEND! Apparently I was using their "old app" they just turned it off in the middle of the day without telling me anything. This shut us down for the day. I struggled to figure out how to build and use the new app over night. The customer service person I was dealing with just left me hanging. I still can't get my cash drawer or my receipt printer to work with the new app. Also the most valuable report vend had no longer exists.

Excellent POS software for small retailers!

Aug 02, 2016
4/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has a lot of functionality. Which is a must in a high paced retail environment? It also works in a cloud meaning you can access it anywhere from any device - perfect for keeping a close eye on your sales going up!

Cons: As it is a SaaS software, sometimes you have to wait a long time for a new functionality that you wish it had.

Recommendations to other buyers: Go for it. You won't be disappointed. And it is not expensive to give it a go - even if you decide it is not for you!

Easy to use

Jul 30, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is fairly easy to use and I would recommend it to anyone who owns a small business

Cons: Wish it had another feature for opening and closing register

Recommendations to other buyers: When opening and closing the register, have a feature that you can actually input the counted number of coins and bills in the register so it adds it by itself instead of just typing in opening or closing amount.

Vend just works

Jul 28, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team is awesome, they are friendly and responsive. When there is a problem, they dig into it quickly and solve it. While it's rare to have a problem, it's great to know they are around. There are new features and functions introduced on a periodic basis and the product seems to get better over time.

Cons: I'm not partial to their color scheme and would like to be able to change the skin of the application to something else. Also, since we're in the US and they are a New Zealand company, our terms are sometimes a little different for the same thing and that can be confusing until learned.

Recommendations to other buyers: Before you commit, try the software. Contact support before you sign a contract, how do they interact with you? Do they resolve the issue? Ask for a history of pricing, are they raising prices consistently? If so, at a reasonable rate? Really make sure your PoS is something you can live with because it's very difficult to change once you're using it actively.

Simple straight forward software for everyday use

Jul 27, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Perfect for when you are starting a business and have a lot to wrap your head around in a short amount of time. Simple straight forward software package.

Cons: I haven't yet fully utilized every area of package so cant comment.

Recommendations to other buyers: Highly recommend for small to medium business. Vend phone support is excellent.

Best Product After Lots of Research

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Vend has a great online interface WITH a strong back office section. Many other online services are great for checking out/selling but don't have a strong back office section. Vend also offers many things built in that others charge for. You can have multiple users..no fee; Gift cards supported..no fee, free "simple" e-commerce site, integrated payments. Also, you can have someone working in the back office section of the software while someone else is in the sales screen. Not all other software options can do that, beware!! Anyway, I've just been really impressed.

Cons: Vend needs to add support for more label sizes so you can batch and print directly from Vend. Currently you have to use the DYMO software to produce any label that isn't 1"x2 1/8". They do support other larger labels but not the butterfly or other small labels we can get here in the US.

Recommendations to other buyers: Ask a LOT of questions. Walk through adding products. Ask how sales and returns go. After every question you ask, ask, "is there a fee/charge for that?" When I was researching, I would ask something like, "do you support gift cards?" Answer: "Yes". But they wouldn't say there was an additional monthly fee for that or something until I asked. One of the reasons I like Vend, almost everything is included. Also, remember, you aren't just evaluating this software. To get the most benefit and save a TON of time each day, you have to go with the fully integrated solution. This is true of whatever software you choose. So, ask what merchant processor and which accounting softwares they are fully integrated with. Vend used Mercury/Vantiv for merchant processing and Xero for accounting. I had to make the switch from QB and I've actually been very happy. It is more work up front but WAY faster each night when I'm closing. I count my money, if I balance, I click my close button and everything flows automatically to Xero. It is AWESOME!!! Good Luck!!

Vend is great

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great, simple, easy to set up product that works both on line and off line if there are any internet issues.

Cons: They are continually working on the product so any changes we needed were added to their roadmap

Recommendations to other buyers: Watch the videos to set up and make sure you use Xero for your accounting as they work great together.

Excellent POS

Jul 24, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Responsive vendor. Continuing development. Smart tools. Comprehensive functionality.

Cons: Struggles with variable price products. No mobile app for management overview.

Recommendations to other buyers: Think carefully about naming and numbering conventions, and stick to them. Use CSV files for uploading data. Keep your data accurate.

Migrating to Vend a POSitive move

Jun 28, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have absolutely loved the simplicity of the system both at the counter and in the warehouse. The interface is pleasant to the eye and really easy to navigate. Their support during our assessment and migration was exceptional. We love Vend for their progressive approach to giving us at retail level a positive experience. Vend has certainly become a well-loved solution within our company and has exceeded expectation in all aspects. Thank you Vend.

Cons: When printing labels, the two step process to get them to print is a bit annoying, however if that is its only fault we have a winner in POS systems.

Recommendations to other buyers: Vend offer a trial period, set aside some time (we know time is precious), take 50 to 100 items that you have in stock and put Vend to the test. We worked the trial period to our advantage and had a good understanding of the system the day we went live.

So easy to use!

Jun 27, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team at Vend are always so eager to help! The product is easy to understand and use

Cons: Laybys are difficult to work out and the tutorial is useless

Recommendations to other buyers: You don't have to pay thousands for a good product with a million add on features you will never use much less comprehend! Vend is easy with optional add ons you don't have to pay for if you won't use it!

Easy-to-use and easy-to-scale, intuitive POS that works beautifully

Jun 23, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive system that means training needs are limited. Easy to use ordering. Sales tracking for each shop from your mobile, ipad or desktop. Using an ipad as the POS terminal reduces clutter in the store and customers always impressed with it. Great capabilities to track sales, customers. Excellent support. Great gift card functionality.

Cons: Some additional advanced features would be welcome - e.g. multi-currency for procurement to further simplify ordering process.

Recommendations to other buyers: Try the demo - it's very easy to set this up and get started right away with selling, returning products, adding customer details, emailing receipts. Try the inventory count function - it is excellent and very easy to use. There is an excellent connection with Xero, which is our cloud-based accounting system, and this saves us a huge amount of time and makes it so easy to reconcile daily cash and card receipts with what hits our bank account.

Used for over a year, would never change! constant support if needed

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Great support team and the product is so easy! i train my staff for 10 min and their away making sales!

Cons: nothing! product works great for everyday retailers

Recommendations to other buyers: If your looking into Vend, give them a call with details of your business they will honestly answer questions and let you know if your business would be a good fit, but why wouldnt it

Vend is our POS for our yarn shop.

Apr 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and intuitive. Good customer service. Interface is clean and straightforward. A++ experience.

Cons: Honestly, I like everything about it. Nothing I don't like.

Recommendations to other buyers: Give is try. The customer service is great and they take the time to get you set up. It's easy to use.

great value for money POS software - superb support too

Mar 29, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Vend for two years now and was amazed at the free trial to get us started, regular improvements without extra costs and the brilliant support.

Cons: No complaints at all as it's cost effective and really works

Recommendations to other buyers: take the trial period and test the integration with eftpos. Normally this is a mission, but not with Vend!!

Try Vend if you are a small business ! (PS. I never leave reviews)

Feb 25, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Vend Register is an easy to use Till / Cash Point system that uses inexpensive Kit, an Ipad, Receipt Printer, Cash Drawer and Blue Tooth Bar Code scanner if needed. No contract so you can leave if it is not for you and you still have a handy Ipad.

Cons: Vend invoice in NZ Dollars so for me being in the UK the monthly fee fluctuates a little so we have to check our bank statements to see how much it costs from month to month. Not a massive hardship, but not ideal.

Recommendations to other buyers: Vend has developed massively over the past year. The original version of Vend wasn't built for Ipad and was a bit glitchy .Since the release of Vend Register (Built for Ipad) it really has improved its easy of use and it is now reliable cash point that we would recommend for any small retail business. Easy to link to Xero so all your daily sales figures are reported directly into your accounts software "if using Xero"., a great time saver .. The POS can be used none computer users and it requires very little staff training/ explaining.

been using vend for 6 months

Jan 25, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: That i can access sales remotely and add products remotely

Cons: the biggest issue is that i can't print a sales-summary of itemised sales for spot-checks for VAT dept on my thermal printer of that current day, what is known as an X reading, or even a summary of sales in one itemised list at the end of the working day, from my thermal printer, known as a Z reading. this was always standard on any traditional cash register. and i think would be super easy for Vent to have. --- it's a bit pricey, since within 24 months of using vend, one can buy a stand alone system with equipment included

Recommendations to other buyers: i think vend is very powerful, and i believe it will soon become a standard software

Vend is the Bomb !

Jan 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Once Vend is set up is very user friendly and reliable. Like all software you need to align your procedures to it's design and functionality but we continue to include more functions and features into our business. Some years ago, we had some coding and API work done to link it with a popular email marketing system but now there are standard apps and integrations to use which is great. Training staff is easy and support is intuitive and quick. I have seen bugs get fixed and addressed over the last few years which has made it even more robust.

Cons: The loyalty feature is very sound but it would be awesome to have email marketing capability within Vend. At the moment it has the ability to send notifications and receipts to customers but you need to link to an email marketing program to develop customer relationships

Recommendations to other buyers: Take up the trial and definitely should be in your top 3 considerations for POS systems. It has been a great choice for me and my business ( busy retailer, well known brand) and I continue to grow into it. If you are looking at doing a transition, the cloud functionality means that you don't have to switch off your old system until your ready.

Great Product. Powerful and Easy to Use.

Dec 20, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Vend is a simple but powerful POS and Inventory Management platform. I've been using it for 2 years. Easy to setup and use.

Cons: While the product is very robust in features. The company does seem to be a slower than others to release new features.

Recommendations to other buyers: The product is rich in features. Some of the interfaces are a little "out of date" with current products. The price for the product for the numbers benefits is outstanding.

Great Product!

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use with a lot of good functionality. The reward system is also great

Cons: Not having the ability to change the rewards from dollars to points

Recommendations to other buyers: Make sure to have multiple types of users test it out

I love Vend!

Dec 16, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use - I love that the e- commerce is all built in one

Cons: Nothing - they are a dream to deal with. I can't fault them

Recommendations to other buyers: Use the amazing team at the help desk! Rather than worry - pick up the phone and call them

A great product with great customer support

Nov 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great product. Easy to set up and use. The inventory and reporting side of things are excellent and the intergration with our accounts package xero makes everything very easy.

Cons: It's all good and nothing to suggest in this section.

Recommendations to other buyers: When you set up ensure you have all your products mapped out first and then it is easy to import them.

Great POS for any business!

Nov 03, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and the customer support is fantastic.

Cons: I can't think of a single thing that I don't like about Vend.

Recommendations to other buyers: Always ask them any questions you might have. They always have a helpful answer.

Best Bang for the Buck! Extremely User Friendly

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is incredibly user friendly. The help staff have been very responsive to my needs and (in hindsight) occasionally goofy questions!

Cons: The weakest link (for me) is the Quickbooks integration. It takes some patience and a good accountant to get it to post correctly.

Recommendations to other buyers: Try the free trial and see if you like it. The tutorials are constantly being improved however if you find something confusing they support team is very responsive.

Easy to learn, to use, and great support team

Nov 02, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's great for small businesses, affordable, and super flexible. Their support is great too.

Cons: They're on the newer side so they're still working out a few small bugs. Overall it's great though.

Recommendations to other buyers: Because they do monthly subscriptions it's easy to try it, without much investment... try it, you'll probably like it!

Simply Perfect.

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity, Control, Ease of Use, Powerful Reporting, Intuitive, and the support is amazing!

Cons: What's not to like? Vend is constantly driving it's product forward with updates, tools, new features, and seamless integration with applications.

Recommendations to other buyers: Project Management is key, having well rounded knowledge of your inventory, sales, and accounting will make a big difference! The staff at Vend are extremely knowledgeable, use the trial to your advantage!

Highly Recommended!

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is continually being added to and the services offered. The customer service representatives are extremely helpful, and are very knowledgeable about the issue resolution.

Cons: The payment types for the United States aren't full of options.

Recommendations to other buyers: If you want something that is really easy to use, very simplistic on reporting, and a staff that is always trying to improve the software, you will love Vend!

Great product and simple enough for all the staff!

Oct 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's completely easy for the end user and the setup is straight forward as well.

Cons: On the setup end they've sometimes had multiple options for their products which wasn't always obvious to me which was which. However, once I got that straight it was smooth and simple to set up.

Recommendations to other buyers: Vend just works. It's no drama, no pain, no downtime.

Vend provides efficient data management tools

Oct 07, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Vend is a fabulous innovative company who are continually reinvesting to make their product better. They listen and they respond.

Cons: Wish I had this technology years ago. Have been with Vend for quite some time now - it hasn't always been smooth sailing but we have seen a marked improvement in the past 12 months. Thanks for listening to the frontline operational issues we experience.

Recommendations to other buyers: Try to find software that integrates with other platforms to reduce workload and ensure accuracy and consistency of data

Review of Vend POS and Ecommerce

Sep 30, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We've been using the Vend POS system for just over a year and recently upgraded to Vend Ecommerce (integrating our website/online store with our POS system). We're really happy with both systems; the POS is very intuitive and training of our staff, even those without any POS experience, was a breeze. The Ecommerce solution saves us a lot of time and effort (and eliminates the possibility of errors in pricing) as we now only need to enter/ammend product info in one database to keep our records all up to date. From a service POV Vend's team are fantastic. They respond quickly (usually within a matter of minutes) to any tickets we submit thru their online service center, and the staff always follow up to make sure whatever issues we raised are resolved. When we set up the Ecommerce system, they provided several sessions of personal, live training over the phone and skype which enabled us to create a new website from scratch, even though we had no prior experience in doing so. Being a cloud based solution also gives us a lot of flexibility - we can process sales or access our backend thru laptops, iPads and even our phones. We also necer need to worry about backing up or losing our data.

Cons: Being a standardized solution, the Ecommerce platform doesn't yet have all the features you would get with a custom designed website/online store. However the cost is a small fraction of what you would pay for a customized site.

Recommendations to other buyers: Just have a very clear understanding of the essential features you need. For our business the Vend system is fine, but if you have a very wide range of products with e.g. complex pricing structures or widely different shipping costs, you may need a more customized solution. One thing for sure, we are very happy that we went with a cloud based system like Vend, as we very nearly went the other direction and got a dedicated hardware/software POS system. Those systems are history.

Easy and very effective for our needs. Try it, you will like it!

Sep 29, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great alternative to expensive systems. Flexible, adaptable and it's easy to use, and we get great feedback from reports. I am pleased enough with Vend to have recommended it several times, to other people who trade the same products as us for evaluation. Make the most of the free trial, to see if it works for you and your business.

Cons: I have found that the best way to get help, advice & guidance is via chat facility rather then email requests which take a too long to get an answer. We have a small inventory and to set it it up took longer than expected, however this was our first system, so cannot compare it with others. I guess any set up would take time!

Recommendations to other buyers: First timers should seek advice on how best to set up sku's. We have a miss match of codes that need to be tidied, due to our learning curve and development over time. Set up a selection of products rather than the whole lot, then practice using it to get used to the easy to operate system.

Brilliant for sme startups! Cheap and highly functional. Good value

Sep 28, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple enough to use and can perform most functions needed by small retail operarions!

Cons: Not seamless enough integration to Shopify. I think Vend have released their own ecommerce solution so try exploring that. Must be better.

Recommendations to other buyers: Use Vend until you have to scale up then reassess down the track.

Very Elegant and Friendly Platform

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Most of all, technical support. Launching Vend also called for back room inventory integration to four e-commerce platforms with over 5,000 products. The project required a lot of planning and support. Fortunately Vend is recognized as an up and coming company and our integration partners were 'user friendly' with the Vend platform, to various degrees. The Vend technical team was always there. Quick and accurate information. Then the product itself. I was hesitant as to the response from our employees with such a drastic change (from Quickbooks POS), but we were ringing test sales within minutes. The iPad POS and the mini-iPad customer display just looks awesome and complements our store's image.

Cons: A few features found in more mature systems are not there. With the introduction of gift cards before the Holidays, this big one will be off the list. The built in Reward system should allow for a loyalty card to be issued to the customer. Finally, being able to associate customer groups with special discounts. (ie VIP get 10% off every day) would complete my wish list.

Recommendations to other buyers: It's all about support. Make sure you the support staff have a clue and are not just reading scripts. If they have just very basic knowledge, every question or issue needs to go up the flagpole to a 'higher level', which means wasted time.

Powerful and easy to use POS

Sep 28, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Powerful, easy to use cloud based POS. Fantastic support and regular updates.

Cons: Reporting could be stronger, but is getting better all the time.

Recommendations to other buyers: Make sure the POS you choose is able to grow with your business. We have gone from single to multi store and the transition has been fairly easy thanks to Vend.

The worst POS software Ive ever used!!!!

Sep 16, 2015
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: There is nothing good to say about this product and its support

Cons: This product is hopeless, it shows pointless information in its reporting, tells me I only need to count 98 products for stock take when I have close to 2000... I have to create an order to print price stickers for existing stock then the sticker templates they provide dont even come close to working. System constantly goes off line and stalls...... the support is none existent and you cant call anyone and no one calls you pack, their sales reps dont know a thing about the product.

Recommendations to other buyers: Move onto the next product and skip this software

Awesome and getting better

Sep 05, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has been a great ally for our store in terms of accesibility integration of all things related to handling our business. Vend is also in constant upgrade with even more powerful options each time. Support is great and a lot of materials are available. My only concern with cloud based programs is if they make an unfortunate upgrade that affects usage, there's no possibility to stick with the older version.

Amazing service

May 12, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service, easy to use everything I needed in a system at a great price

Cons: Nothing negative to say I'm extremely satisfied with Vend system and customer service

Recommendations to other buyers: I checked many different companies and I can say Vend was the most competitive in price and the system is complete for a small and growing business. I fully recommend Vend!

Was very good till they changed the system now user unfriendly.

May 08, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Was easy to use till they changed the whole system on May 6, 2015

Cons: They are screwed it up after making unnecessary changes to all the icons and product data, its now a disaster to use

Recommendations to other buyers: Dont use this look for another system we will be looking at Square or Shopify next, VEND is not suitable for juniors after they made it difficult to use.

Bad support

May 01, 2015
1/5
Overall

Comments: We've been using Vend for well over a year and the system is ok if you just have a bricks and mortar shop. Unfortunately if you do anything else, Vend are very unhelpful. We are a multichannel retailer and link Vend to our website with Shopify, and then both link to Xero for finance. Because Vend won't accommodate even the simplest request (even with a year's notice) we have to manually close down the online register every night at midnight 365 days a year. Any other system would have automated this, but not Vend. And when you speak to support they just say it's up the product dept (who you can't communicate with). We are left with no option, but to move to another system. Shame really as if they just listened to their customers and modified the system to fit the demands of modern day businesses, it could be a great system.

Good App

Mar 08, 2015
5/5
Overall

Comments: Perfect user interface and really easy to use

perfect service

Jan 06, 2015
4/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use, someone told me to get it and I can see all I need.

Cons: It was most important to increase my business daily.

Recommendations to other buyers: It could be more easy to use, and to find and get more information.

Ease of use that doesn't compromise performance and functionality.

Nov 13, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Vend allows us to keep everything in one place, from the customer base to the inventory. Vend is compatible with Mac, iPad, PC and Android which is what drew us to it in the first place. Everything is backed up on the cloud, making the information available on virtually any device, anywhere. (No worries, the iPad app will work offline too, so you can still process sales where there is no internet access!) There are aspects that we haven't even tried out yet, such as variants that allow you to define different sizes and colors of products, a customer loyalty program, the option to sync with Quick Books, the ability to connect Vend with a retail website, the use of a bar code system and the option to connect to PayPal. There is no contract if you don't want one. You can choose to pay monthly or for a year at a time.

Cons: Vend doesn't have a report option that shows all the sales that have been exempt from sales tax (i.e. farm or resale), making it difficult to single those sales out. However, they are currently working on expanding their report system to include customized reporting.

Recommendations to other buyers: Check out all your options thoroughly. Many point of sale (POS) systems offer a 30 day free trial. Take advantage of that! Vend gave us a no obligation 30 day free trial with no strings attached. Research any equipment that may need to be purchased in addition to the POS system itself. One reason we chose Vend was because the extra machinery needed was reasonably priced and we were able to choose the devices that would best meet our needs. Each company has different needs, so make sure the POS system you choose will have everything you need at a reasonable price.

Easy to use and efficient

Jul 02, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the customer database, because I provide a service. I also like the simplicity.

Cons: The loyalty program is a good idea, but it's kind of hard to redeem.

Recommendations to other buyers: Make sure it fits into time restrictions and displays exactly what you want to know. Get the recommended hardware; it will make everything so much easier.

Sep 23, 2013
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: I've only had Vend for a week and I am so ready to switch to another program. Not only does it take their customer support days to get back to you via email, but they promise that when you purchase the software, someone will call you up and help you set up the software for your store. This never happened. Also, attempts to schedule a time with them to do this has been futile. Adding new customers takes way too many steps, the software doesn't save the email addresses when you email receipts (and there is apparently no way to do so, or to check to make sure an email went through). I would recommend not buying the Vend bundle with Barcodes Inc. and PayPal Here. First, if you're using a mobile device as a POS (an iPad, cellphone, whatever), the printer that Barcodes sent you needs an ethernet cable to be plugged into a laptop/desktop computer. When I called Barcodes and asked for a Bluetooth printer instead to work with my iPad, they sent me their Star printer, which actually has good reviews and is a decent printer. Vend is not compatible with the Star bluetooth printer. Three days later of letting Vend support know that I couldn't connect the printer; they let me know that the current version of Vend does not support Star bluetooth printers, but it might in the near future! So, save yourself the additional stress and trouble, and go with a different system/bundle that is tried and true.

So far it has been great

Jun 04, 2013
5/5
Overall

Comments: We have just changed over to Vend for our new billing system in our cosmetic surgery. The main reasons were cloud based, not having to worry about back ups any more, and simple to use. So far it has been great - works really well. And like changing to a new program you always want it to do the old program way! Well - with Vend Live Chat they were quick to reply - very professional and answered all our questions in a very friendly manner and showed us a better way!! They even emailed me the next day to see if everything was working well

Feb 10, 2013
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support

Comments: I own a winery and tasting room which shares space with another company. We have been using vend for the past 10 months and have been fairly happy with it. It's easy to use and to separate wineries and inventories. It offers idiot proof operations which is nice. Customer support is less than impressive. They do always get back with you via email, but sometimes take's several days. Sales totals and report totals don't ever add up. An inventory sheet and sales sheet have to be printed to balance.

Jan 16, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are high end bicycle shop, we have been using Vend since April 2011. This is an amazing product integrates extremely well with our accounting package Xero (no double entry of data). Vend is a web based POS which is awesome as we can be servicing our customers on the move eg by using our iPad or we can be on any terminal with an internet connection and log into our POS. I can't speak more highly of Vend and their customer service is A+.

Grow your business using Vend

Oct 03, 2012
5/5
Overall

Comments: If you are looking for point-of-sale, there is no need to go any further than Vend. Vend have built an incredibile online POS system, which is easy to use, affordable, and best of all, integrates with a number of other apps. Xero for the accounting system, Timely if you take bookings, Shopify if you sell online and Perkville if you want more customers :) If you stick to with your old cash register, your business will suffer. If you are serious about growing your business and you need POS, Vend is a must have.

Excellent cloud POS

Oct 02, 2012
5/5
Overall

Comments: Vend was my first choice for a POS. At this price point it is hard to go past! Super easy to implement and it linked with my accounting and online store making it all one floaty cloud based dream of some kind. The time savings alone are worth hundreds of dollars a week to me.

Great App

Sep 20, 2012
5/5
Overall

Comments: We have decided to use Vend because we sometimes suffer internet connection problems and we read that Vend does not only work on the browser but also independently of the status of your internet connection. We are happy that finally we are not interrupted or slowed down by technical issues. The app works well, we like it!

Apr 13, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Mar 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Jun 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money