--- title: "VertexOne Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VertexOne Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/147175/VertexOne/" page_type: "product" language: "en" --- # VertexOne Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VertexOne ## What is VertexOne? VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. ## What is VertexOne used for? [Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VertexOne?[Manage this product listing](https://www.g2.com/products/vertexone/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VertexOne 5.0 (1) VS. [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting Price $1 Per User, Per Month Starting Price $100 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (54) Value For Money 5.0 (1) Value For Money 4.5 (45) Customer Service 5.0 (1) Customer Service 4.8 (51) ## VertexOne alternatives Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [4.3 (133)](https://www.capterra.com/p/119791/Heartland-Payment-Processing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [View all alternatives](https://www.capterra.com/p/147175/VertexOne/alternatives/) ## FAQs about VertexOne Overview ### What company size and specific industries is VertexOne built for? VertexOne is designed for utilities, energy retailers, and energy transition providers that need cloud-based SaaS software for customer experience operations. The target audience includes companies in the energy and utility sectors, especially organizations managing customer-facing processes in regulated service environments. Features and Usability ### What are the key features of VertexOne? VertexOne includes billing and invoicing, customer management, and payment collection for utility operations. It also offers meter data management, metered billing, non-metered billing, rate management, and work order management, plus ACH payment processing, online payments, and penalty/cut-off processing for electricity, natural gas, and water. Getting Started and Support ### What training and onboarding options does VertexOne offer? VertexOne provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover product topics in a group format, and documentation offers written reference material for self-paced learning. Getting Started and Support ### What customer support options does VertexOne offer? VertexOne provides 24/7 live rep support and chat. These channels give users direct access to help at any time. No reviewer feedback about support quality is available, so no claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 182 Utility Billing reviews Capterra reviewers highlight these as the features buyers value most when choosing utility billing software: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) VertexOne supports **Billing & Invoicing** and **Metered Billing**, so utility providers can manage charges accurately and bill customers based on actual consumption. While the system lacks **Usage Tracking/Analytics**, it does provide **Meter Data Management** (**50%**) instead, which gives teams a way to organize and monitor meter information more effectively. Together, these features help businesses improve billing accuracy, track consumption-related data, and support more informed operational decisions. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Billing & Invoicing Create, manage, and send invoices or bills to customers Customer Management Store and organize information about customers and previous interactions For Electricity Utility billing for electricity For Natural Gas Utility billing for natural gas For Water Utility billing for water VertexOne 14 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Management: Store and organize information about customers and previous interactions - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Water: Utility billing for water - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic $1.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GG Georges G. Director, Customer Services Government Administration ### "Great organization to work with. Excellent Customer Services and Response times" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2017 Very user friendly and provides information and data needed to ensure our customers are receiving correct billing information. Pros We use SAP and Vertex is our sole host. The Vertex Organization is very proactive and attentive to our needs and requirements. As a government entity, we have to follow many rules, regulations, ordinances, laws, etc. Vertex is always by our side when the system needs updating and work in concert with us to ensure we have what we need to conduct our business. They follow up and very engaged with us and my team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.