Who Uses This Software?

Utilities seeking affordable world-class customer experience solutions to make their customers--and their utilities--happier.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vertex Group
  • vertexone.net/
  • Founded 1996
  • United States

About VertexOne

VertexOne is a CIS and customer experience platform serving over 8M utility end customers today. VertexOne supports multiple services, enables AMI integration, flexible billing and is multi-jurisdictional. It is built on the market-leading SAP Customer Relationship & Billing solution, and is hosted and managed by Vertex--with nearly 20 years of experience hosting and managing CIS platforms, and 100% focused on utility customer experience.

VertexOne Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

VertexOne Reviews

Great organization to work with. Excellent Customer Services and Response times

Sep 18, 2017

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: We use SAP and Vertex is our sole host. The Vertex Organization is very proactive and attentive to our needs and requirements. As a government entity, we have to follow many rules, regulations, ordinances, laws, etc. Vertex is always by our side when the system needs updating and work in concert with us to ensure we have what we need to conduct our business. They follow up and very engaged with us and my team.

Overall: Very user friendly and provides information and data needed to ensure our customers are receiving correct billing information.