Hightail

Hightail


4 / 5
146 reviews

Who Uses This Software?

Hightail makes it easy for anyone to share, transfer and receive large files. Hightail also offers collaboration and project management features designed for marketing, advertising and creative teams.


Average Ratings

146 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Pricing Details
    $12/month paid annually for PRO $28/user/month paid annually for TEAMS
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Hightail
  • www.hightail.com/
  • Canada

About Hightail

Hightail lets you share files, get feedback and take projects from concept to completion.


Hightail Features

  • Analytics
  • Brand Overlay
  • Bulk Uploading
  • Closed Captions
  • Mobile Screen Support
  • Privacy Options
  • Social Sharing
  • Video Looping
  • Video Streaming
  • Campaign Management
  • Collaboration
  • Document Management
  • File Sharing
  • Project Management
  • Task Management
  • Time Tracking
  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign
  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Audit Trail
  • Chat / Messaging
  • Collaboration
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Encryption
  • File Synchronization
  • Search
  • User Management
  • Version Control
  • Workflow Management

Hightail Reviews Recently Reviewed!


Customer since 2008

Jan 30, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Unlimited Storage

25 GB file transfer

Password protection

Delivery receipts

View activity

Collaboration with others

Set expiry date.

Sync folders to desktop

Express app

Hightail Spaces

Perfect tool for desktop collaboration.

Cons: Not intuitive on mobile devices.

The tracking app on iPhone and iPad cannot be used to forward files sent earlier from Tracker app, where it used to be possible to do so in yousendit app (the prior brand/software) but hightail rewrote the API and disabled that functionality.

While perfect on desktop, on mobile browsers the site does not format correctly within the window and text stays outside viewing area.

Overall: I have been using this tool for 10 years, and have been an early subscriber since the days of yousendit

It has changed branding a couple of times but it got better overtime.

It is not the only cloud service I use, as I have Dropbox, Skydrive, Box and iCloud accounts.

However, the main reason I stick with Hightail is the ability to control access to the files very easily and selectively.

In other words, the most critical tool for me is the Express App. Then comes the folder sync, and lastly comes hightail spaces.

I know hightail is focusing on boosting hightail spaces and stopped improvements to folders, express and desktop sync, but it would be a mistake to think Hightail Spaces is the reason to stick with this app.

As for pricing, I have been grandfathered in an old account on auto renew, so I do not think I would buy Hightail st the current pricing given the competition with the other cloud apps and services.

USER FRIENDLY

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy using the Hightail platform to send large files to clients and for clients to send large files to my firm. Art files for printing can be extremely large in size making email incompatible for sending. I can upload to Hightail and send in very short time to a client and they will get an email with a link to download. One of the benefits is the client can just download with out having to populate a form with all sorts of personal information. Additionally when I send a file I can immediately get a copy of the download link and email that to others or to the recipient explaining what has been uploaded. Another benefit is that I can email my client a link to upload files to me taking the place of having to maintain my own ftp site. The Hightail platform is USER FRIENDLY for both my staff and my clients staff. I have been using it for years and still see it as a WIN-WIN software program.

Cons: So far there is nothing that i have encountered that I do not like or interferes with my use.

Overall: With Hightail, I do not need to maintain a ftp site. Hightail is my ftp site.

The Best Non-High End Transfer Service

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can easily track files and that it tells you how long it's going to take for the upload to complete.

Cons: I cannot stand that you are not able to create paragraphs in messages that go along with what you're sending. I also slightly prefer the functionality of the old Hightail Express app to the Hightail Spaces app. Another bummer is that when someone comments on a video for feedback (when there are multiple video files in an upload) that you do not keep them all together. It sends a separate email for each one and is enormously time consuming to sift through volume projects if feedback is used in the app.

Overall: I transfer a lot of data per month, and need that data to be very secure. I can't justify the cost of something like Aspera in my small business, and after trying many other transfer services during a time when Hightail was going through some major growing pains realized that this is the best transfer service for what I'm trying to accomplish. There are still things that could be improved, but overall it's an excellent product and one I have recommended to clients many times over the nearly 9 years I've used the service.

The best investment I've made!

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Hightail and have been a customer for a few years. The monthly rate is great and I hope and pray that you don't raise your prices. I have NO complaints. It's easy and its fast. Thank you Hightail!

Cons: Oh only one time the file I sent didn't make it to the recipient. Another time the desktop app didn't work. I got an error message and had to start over typing in the directions inside the text window. I called and I was helped by fantastic customer support and or tech support. Thank you.

Overall: I am loyal to Hightail which says a lot. When I joined it was called You Send it and then Hightail and I guess there is a new name now. I will always call it Hightail. Its outstanding service. Thank you.

Narrowing of Features and Declining Value

Aug 03, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: You can set up a linked folder on your machine that syncs with Hightail. Back in the day (prior to August, 2017) this formed an ideal platform for disseminating content as you could grab download links and include them in your own communications.

Cons: Hightail has recently adopted a typical self-focused millennial mindset of tunnel-visioned genius: focusing on an increasingly narrow range of cool stuff and killing off highly practical features without pausing to think about the spectrum of their users. If the HT people have a favorite way of working, they think that everyone works just like they do. As of the most recent downgrade, it is no longer possible to copy download links for files. If you need to send a business email with multiple download links and other content, you're now out of luck, as the only option is to use Hightail's interface to send an email with one (concealed) link. My needs include the ability to send multiple download links to my dealers and prospective dealers - everything from canned social media content to a range of literature and photos. If, for example, a dealer is setting up a website and needs logos, product shots and text files, I can no longer just send out an email with the links to the files on Hightail. Overnight they have unthinkingly destroyed my once routine means of distributing a huge amount of content to our dealers and prospects across the U.S. In a single, narrow-mined stroke, the value of Hightail to my company has vanished overnight. This was a totally brainless move. I suggest that people look for a better solution.

Hightail has botched Spaces rollout and customer support is weak

Oct 23, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Cons: From my latest support ticket with Hightail: I am sad to report that uninstalling and reinstalling Hightail did not change the circumstances. I was not able to find the Hightail Desktop App for download. All I found was Hightail Express. If that is not the correct file, please tell me when I can find the link to download the app Hightail is recommending. My desktop Hightail folders are still incomplete and missing files. In addition, when I try to download multiple items from Hightail, I usually get one of two errors: 1. The download aborts with the following error code: {"code":500,"message":"There was an error processing your request. It has been logged (ID db8396e73d0bacc3)."} 2. The download completes and reports that nn files have been downloaded, but when I extract the zip file, only 1 or 2 files appear, not the full set of files selected for download. All the other problems remain. Hightail continues to make dozens of copies of individual files. Deleting duplicates on both Hightail and the desktop does not change this behavior. This is very frustrating, and it is keeping me from working efficiently. It is consuming my high-speed bandwidth allocation from my ISP, which then reduces my internet access from 4G to 3G speeds, further slowing down my work. The lack of phone support, the lack of a remote session to review the state of my machine, and the ineffectiveness of Hightail's responses to date are quite disappointing. At this time I am getting little to no value from Hightail.

I use Hightail over google docs and dropbox in my business

Jan 29, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, allows me to easily transport large documents to my clients easily, it allows me to give my client my link so they can upload easily to me and gives me great control over how long to keep the link active, notifications, history, and most important, allows me to take a link that has been uploaded and forward that link to a second client.

Cons: My only negative is that some time ago, if my client gets a link from me and it is their first time receiving a hightail link, it pushes a window that makes them think that have to sign up and create an account before they can download the documents. I DO NOT like this, as I want my clients to be able to download without thinking they have to sign up for yet another software vendor.

They got rid of the old express app that I loved and used on my desktop. Their new app is really crappy. I use the browser now exclusively and that is fine.

Overall: Been using it for years. It is awesome ...only two complaints is up above.

The most reliable tool.

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hightail has proven to be the most reliable tool for transferring video material around the world.

Cons: A minor complaint was that sometimes it was difficult to change pages within Hightail, but this was improved.

Overall: As a videographer/editor Hightail has been my primary, and most reliable tool for sending video to customers around the world. I have used the product since it was known as YouSendIt, and it has always worked. Hightail has improved over time. Recently on a filming assignment to Eastern Syria, Hightail proved to be the best. The correspondent used another service, which failed to go through for sending the edited reports. I told him: Let me try it with Hightail, and it uploaded quickly and efficiently.

Semi-Tech Challenged Retired Guy

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use it for a hobby business I have. I send training videos to customers using Hightail. The upload and sending speed is great. I can fulfill several orders while I am sitting drinking my morning coffee.....it is just to easy.

Cons: I would love it if this software allowed me to send but not give the customer the ability to download/save/share.....but rather had the ability to allow someone access to view for a set amount of time.

Overall: I can sell my products electronically/digitally. I no longer need to create DVD's and physically mail them. It really saves time and expense.

Capterra loader

HighTail - Easiest way to share large files

Jan 31, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that there is no restraint on storage capacity with Hightail. I can chose file of any size and share it will any number of recipients keeping a tab on who is doing what with my file. It also allows me to share a file with someone for a specific period of time. It also offer plugins so that it can be integrated within your email service so that one can share large files directly from within an email. Another feature which sets it apart from other cloud storage providers is that it also offers digital signature capability and one can read and sign the shared documents from within Hightail. So documents never leave Hightail servers and remain secure.

Cons: Hightail keeps the individual files encrypted all the time through it's sophisticated encryption technology but it doesn't allow me to generate my own encryption keys which would have made me feel more in control over my data. Customer support is also very delayed and I have faced multiple instances when the service was down.

I Could Not Do It Without You

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hightails software is user friendly. The speed in which my documents are sent are mind blowing.

I also have total control of my files. I can delete them or block users from retrieving if need be. My files are safe and if i loose a document on my computer I can retrieve it from Hightail.

Cons: I honestly have no complaints. Love Hightail!!

Overall: I use Hightail almost everyday, and I don't have to worry about the safety of my documents or the site being slow or non operational.

Thank you Hightail.

Best at what they do.

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Have tried other similar products but none meet the standards set by HighTail. My clients always know they will receive there files online and know they are safely stored. Have been a customer of theirs for over 10 years so I must like the company.

Cons: As a customer for over 10 years I have found no Cons.

Overall: I'm a professional photographer and deliver thousands of high resolution photos a month and this would not be possible without this type of quality service.

Hightail Saves the Day!

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hightail loads my files quickly and sends them on their way without hassle. The collaborative tools are awesome.

Cons: I can't think of a single thing. If I had to, to hit the minimum character count, I'd say...

Overall: Hightail is my most valued business software ever. I use it daily to send large video and art files and would be hard-pressed without it. It has saved the day on numerous occasions and just keeps getting better with added features.

Easy to use

Jan 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to use and affordable. Most people can access the files we send through Hightail without a problem.

Cons: I don't like the black background with very light grey writing on the page that records what we have sent out. It makes it difficult when researching for a particular order.

Overall: Hightail has always responded quickly when a problem arises which isn't very often.

Customer service awful! Many user features no longer in use. Constantly in decline.

Jan 16, 2019
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The ability to easily and quickly send files.

Cons: -Customer service and tech help is AWFUL! -Website is black with dark lettering and almost impossible to see. -Ability to stream in addition to download is intermittent. Usually it is download only for the files sent. -Ability to write a message in the message box that appears in the email sent without clicking on the link has disappeared. I have been trying to find out why and have this fixed for 2 months now, -Ability to see who has downloaded specifically has disappeared unless one has a hightail account of their own that they are logged in to. Originally if you had the pro service an email would be received by the sender for every person downloading with their email listed so the sender knew who downloaded. -Max allowable 200 a day is often rolled over to the next day not reset at midnight of the next day. I finally had a phone conversation with a human after almost 8 weeks with the same issue I've bene reporting and that human promised to get back with me by the end of his shift at 4 pm PT and it is now 25 hours later and he still has not gotten back to me.

Hightail Essential for high volume documents

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Transmission of legal documents in a secure setting is essential in my family law practice. The confidential documents required to be disclosed in my cases requires a program such as hightail.

Cons: The adverse attorneys who are less sophisticated have trouble with opening the access controlled documents. They call my team for the access. A learning curve for those attorneys I work with. Also, the time period for accessing the documents goes from 4 days to one week. There needs to be a dropdown for every day from 1 to 14.

Overall: In our paperless law office the required document disclosures are easily transmitted with hightail. I use it for small and large volumes of documents which gives me the tracking information the courts require.

Sending Masses Of Photographs

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease and dependability. As a photographer, I often need to send several hundreds of megabytes to a UK magazine editor. Batching photos for a dispatch is ultimately simple. My dispatches have always travelled quickly and reliably. EVERY time.

Cons: Not much to not like. I tried several services before finding Hightail. None of them worked as well nor fit my needs so closely. It depends upon a fast internet connection, so out-of-the-way places with slow service take a long time to complete.

Overall: Overall evaluation: RELIEF! Other systems I tried were difficult to learn, clumsy to operate, slower and not as reliable. The learning curve for Hightail is easy. My first dispatch took only a short while for me to familiarize myself with the command structure. It is easy to remember, so every subsequent dispatch took little time.

Invariably, I received by SENT confirmation very quickly.

Recently, my editor and I were on deadline when he needed additional material. He was in England, and I was in South Dakota. The number of time zones introduced annoying delays. Nevertheless, we were able to make an additional 4 pages of material happen very quickly. Only with hightail!

Art Director

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, reliability, history, affordability

Cons: Clients are sometimes confused about how to offload files.

Overall: As a graphic designer focused on print media, I often send substantial files to customers and printers. Hightail isis much more accessible and instantaneous than Dropbox or other competitors. Recipients do not have to log in to a web portal to retrieve our images, saving time and frustration.

Great for Photographers

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My 2GB of file transfer is just about right for me 95% of the time, when it isn't sufficient i just have to break my transmissions into 2 parts, not a big deal. & the fact that my links never expire is handy for my clients.

Cons: nothing to report on my end. Everything is ok & no cons...

Overall: ive been a loyal user for years. Much better than Dropbox!

I love this software!

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is quick to load up big files, it's easy to use, it rarely fails and it saves me so much time! Plus our clients love it and find it easy too use.

Cons: I need to spend more time working out the feedback/comments section on the software. If it works like Asana then I would be over the moon as this is the best comments software I've ever come across and it is becoming more and more important.

Overall: Brilliant, easy to learn, quick and efficient, never any problems.

Until today it was all 10s

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it worked and I could use it and I trusted the program.

Cons: That today it quit working and I can't get help by phone or email. Only this feedback link. I can't even get anyone to take my money.

Overall: until today it phenomenal. But now that it's not working and I can't reach anyone I'm really frustrated

Multi-uses of Hightail

Jan 29, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a really easy way to let others access files or send large files. The best part is that one can set an expiration date if you want to restrict the access to the file. I send small files all the time with a 1-2 day expiration. For large files, the system really uploads crazy large files efficiently and in a timely manner. Sometimes it takes awhile, but that's ok.

Cons: That is won't just let me download - it wants me to store files in "my hightail." I use it as a middle man - it's not my go to storage location.

Overall: I find Hightail the best business to business file share companies - no need for passwords for simple things, etc.

The truth about HIGHTAIL Customer Service

Jan 29, 2019
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: HIGHTAIL gets my audio files to my clients anywhere in the world. But it can be cranky.

Cons: Sometimes client e mail addresses automatically populate in the "to" box. But sometimes they don't. It's when they don't that I have to go back to my e mail program and find the address, copy it and paste it in to my HIGHTAIL send. Also, if I am to quick with attaching a file to upload, I get this "calculate" message which never goes away. I end up going back and starting all over, leaving enough time between the time I attach the file and the time I actually hit send. Frustrating.

Overall: HIGHTAIL customer service is poor. I have on several occasions e mailed or even tried to leave a fone message and never receive a response to my questions. Questions like, just the other day the software flat refused to send. After several tries, I ended up compressing the audio file and including it in an e mail. Now the client has a compressed version of my audio, when my intention was a fatter .wav file. It would have been nice if HIGHTAIL would have had some kind of trouble notice on their site so I could have anticipated a problem.

Very good program

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to transfer files non zipped or use the built in zipper.

Client can also for the file to his customer,\. I have been using this program since 2012 when is was YouSendIt

Cons: I had no problems installing the program and using it.

Overall: Excellant

Capterra loader

Review Hightail

Jan 29, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I needed a place to store all of my files. Most desktop external hard drives fail and my information is lost. So, Hightail Folders have been a good place to store my large files and are accessible from anywhere.

Spaces has been nice to use and organize my work. I like the ability of sharing these files with my clients to get feedback. I like they can access the files and download them when they need them.

Cons: Moving files from one folder to another isn't perfect. I have had problems with this and have worked around it. But, I wish there was a more user friendly way of just dropping and dragging from folder to folder instead of having to go through a menu of tasks to do it.

Overall: I have a small design studio and I like the Spaces feature the most. I like the way I can upload and share with the team. I like they can access it whenever they want after the original invite. It has saved me time since they can access it anytime and download what they need without having to ask me for it. Nice.

Easiest Way to Transfer Large Files

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and security features (password, kill by date, receipt)

Reasonably priced

Cons: The steps involved in deleting files over a year old

Overall: I use Hightail for transferring large files to customers. I am very happy with the price/performance.

Looking for a brighter future for Hightail

Jan 29, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I can send large files fast. The price is low.

Cons: I have no way to send the files to groups, to resend the files to others, or to get to customer service or tech support.

Overall: I am able to deliver large audio files to my students.

Downhill all the way since changing from YouSendIt

Aug 19, 2016
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: Whatever it is Hightail wishes to become, they've done an awful job of getting there. Their software has been forced upon their users half-baked. Many existing features were eliminated or obfuscated. My clients still get emails with the option to "save to folders" but they cannot .. with GREAT FRUSTRATION. Hightails response .. "We are no longer providing the option to "Save to Folders." Strategically as a company we are moving away from the storage model." How long would it take then to remove that feature from their email notifications. Better we find out this way, when a client calls angry and frustrated. Were I a company trying to coordinate the collaboration and approval of ongoing work, perhaps their new business model would be attractive. But they've moved away from what I and many others used them for, delivering and storing large files. And they've done it in a completely incompetent fashion with little or no warning or instruction. Of course, they won't refund my paid in advance annual membership fees.

Recommendations to other buyers: If you want a simple, intuitive, conduit and storage for large files, this is not your service.

Quick and Easy

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I use this software at least a few times a week. Large files are sometimes a pain to send through email; Hightail makes this whole process quick, easy, and efficient. I can grab the link after I have sent files over to someone's email, I can request a download receipt, I can make certain files password protected, and I can even have some Hightail files expire if needed. I've never spent more than 5 minutes prepping to send out a Hightail file.

Cons: The download time is sometimes long depending on the file sizes and internet speed you are working with. I have waited a few hours sometimes for downloads. This is the only place I wish could be improved.

Software Thoughts

Feb 04, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hightail is very user-friendly. Very little training necessary.

Cons: New features sometimes make you change the existing user-experience / user-behavior.

Great solution

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, customers do not have to have an account to use it, its totally accessible.

Cons: i cannot think of cons, all works for me.

hightail saves me every week

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can easily get a product to another person without extra steps.

The program is so so easy to use. The price has been outstanding.

for incoming footage or docs...if not sent on hightail, i wished they had been sent via hightail....

Cons: There is no downside to the software, my problem is more with my server.

Overall: I have used hightail for years and it feels like it is my special secret, although i would gladly share

with anyone who wants a convenient and dependable, private system to send a receive film or documents

Great way to share large files

Jan 30, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of the Desktop "Hightail Express". I do a lot of work with very large files & Hightail makes it very easy for me to share with my clients & for my clients (many of whom are not computer literate) to share with me...

Cons: The "Hightail Spaces" is hard for me to navigate...

Overall: I love that my clients can easily send me their original content, mainly Videos for me to work on... They usually try other methods to get mother content & don't succeed... Hightail comes to the rescue!

The uplink has saved my sanity

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The uplink saves me time in gathering tax and bookkeeping documents in my small practice. Clients love that they can drag and drop their digital records.

Cons: I do not like the name Hightail as I do not find it synonymous with file sharing.

Overall: Clients complain that they get a screen telling them to log in or set up an account with Hightail. Any time I share a link, there should not be hoops like signing in. I just want to link the receivers to the files with or without a password in as few steps as possible.

Everything you need when sharing files

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That you can define expiry dates and access credentials. It allows to transfer a large amount of files. It allows teams to create shared spaces to share files.

Cons: Nothing to comment. Everything is great :)

Hightail Review

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of transferring large files and tracking their retrieval.

Cons: That I can't easily search my past sends and archives. The search function is maddening. I know the files are there but it can't find anything. It makes me with I hadn't archived anything with Hightail at all.

Some of my clients have trouble retrieving files I send them. They get prompts to join. They just want the files with no hoops.

Customer Support was excellent

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer Support/Delivery was quick, responsive and helpful.

Cons: Product Name Clarity. I thought I was buying an I7 8th gen chip, it was an I5 7th gen.

Overall: Problems, were mine. Nonetheless they were quick to assist.

Excellent service!

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very handy and useful, as most of the times I need to send big files I had troubles with standard mails or other services.

Cons: There are sometimes troubles in the opening of the page and I noticed it depends also on the browser you're using. It would be nice to have a working version for any kind of browser.

Overall: To me it remains one excellent way to share big files with people external to my organization.

Great large file transfer

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: HighTail/OpenText is easy to use and that makes sharing files a quick task. I haven't used the feature where multiple people,can work on a file yet, but would like to

Cons: That you have to send individual documents/images. There are times when I'd like to send a whole folder and either you can't or I'm not sure how to do that anymore.

Overall: Quick transfer of large presentations and high res images

Hightail Software Application

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the versatility of Hightail. Once you have an account set up, you can use its desktop application to upload numerous files (of very large sizes) to multiple recipients. You can also perform the same tasks via your account on Hightail's website.

Cons: One cannot upload a file and forward the link to download the file to multiple people via email. This is not necessarily a "con", as this is a cybersecurity issue, but it does mean you may have to upload the same file many times to send it to specific people if they were excluded or forgotten in previous distributions.

Overall: I am a professional photographer, and Hightail has been extremely useful when I need to quickly transfer images with very high resolution to clients located internationally.

Easier interface for me than Dropbox.

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Straight forward. Just type in an email address, write a note if you want, and drop in your file.

Cons: No complaints. I'm edging toward retirement so I'm mostly using it socially, and don't need it very often, so per use can get a bit expensive for me.

Overall: I'm a writer and almost all of most of my business files are small. I mostly use Hightail to share videos, which I don't take often, but it's been absolutely seamless for that.

Secure, easy file transfer

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This user-friendly software is reliable and secure and has never failed me - I've been using it for anearly decade and it has never failed me.

Cons: There's nothing I dislike about this software - it performs consistently well!

Overall: I feel safe sending password protected files and I'm delighted that I have options like verifying the recipient and confirmation of recipients' receipt of files.

A Great Service

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The interface for my clients is super easy to use. This is very important for us as some clients do not want to sign up for a ftp service to send files.

Cons: We are very happy with the service and interface. So there are no cons for us.

Overall: Having the our corporate image branded on our FTP service is very nice. It is easy for the client to send files and easy for us to retrieve them.

Loyal customer

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that all of the content that I have uploaded throughout the years is still there should I or a client need to access it. The level of reliability is essential in our industry.

Cons: I don't feel it is as user friendly via mobile devises.

Overall: To have one place to work from including having clients send me content, is what has kept me loyal the past several years.

Capterra loader

It becomes a staple to our business

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of a drag and drop to upload files.

Remembering email address

Retaining data so if I need to forward on a file to another person, I don't need to re-upload.

We don't think about using Hightail in our day to day, we just default to it.

Cons: No cons. We need to send files quickly and easily, it does this very well.

Great Product

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using the product since YouSendIt and it is great for our clients send us large file. The storage is great but we could not operated with our the ability to send large files.

Cons: I don't have any complaints it works and have never had an issue with receiving or sending files

Overall: Sending Large Files

I Used to like YSI but this is a nightmare and we transferred to We Transfer

Sep 18, 2016
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: The speed is EXTREMELY slow The Outlook plugin that used to work just fine is now creating issues with Outlook Folder Sync is very old fashioned (only the folder created by Hightail can be synced, you can't assign just "any" folder. We use small SSD's for our pc's and NAS for storage. But syncing (windows shared) folders is NOT possible

Pros: To be honest.... there seem to be none left (and I was a MAJOR fan of the old YouSendIt)

Cons: Nearly everything. - The Name (High Tail, how can you come up with something like that) - the EXTREMELY low speed - The delivery notifications

Recommendations to other buyers: Use WETRANSFER.... that is what we are doing after using YSI for at least 5 years

Thanks!

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am so happy to have this software. I write articles for a technical magazine and need to send high resolution photos with my copy. Without Hightail this would take me forever, as I live in a rural area and the internet (while reliable) is a bit slow. So Thanks!, Hightail

Further, I can send a link to my Hightail dropbox to my sources, so they can easily send the photos to me. Works so well :)

Cons: I can't think of anything I don't like. Hightail has always worked very well for me.

Overall: As noted above, forwarding of high resolution photos from my sources and forwarding those photos to my editor has been extremely valuable for me, saving time, as well as wear and tear on my nerves!

TOP NOTCH SERVICE

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and I can get the job done very very fast.

Cons: There is nothing that I can say on this one. I like everything about it.

Overall: I've been using Hightail for a couple of years now and I have NEVER once had a problem with the service and most importantly I've never had a client have any issues whatsoever. That is VERY important in my field.

Hightail is pretty awesome

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to share and store files for people to view. There are so many times where I have used hightail for my business.

Cons: I did not like how you could not upload zip folders. The Hightail site could definitely improve from allowing that.

Overall: Hightail has been nothing short of amazing.

Going downhill

Jan 29, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It delivers my files. Performs as expected.

Cons: No app for my Mac as I originally started with.

After the acquisition there was a lapse of service. Mail to customer service went unanswered.

Screens are not intuitive and I find it awkward to get done what I originally signed up for - send large files quickly and easily.

Excellent Product

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, and transports large files effortlessly.

Cons: There is nothing to dislike, everytime we use Hightail, it does exactly what it says on the tin.

Overall: We use Hightail to send extremely large files to our printers - files we used to have to send on disc or thumbdrive. This is so much easier and faster.

Good for Sending, Bad for Backup

May 13, 2013
3/5
Overall

Comments: I've been using this product for over a year now and after having such great luck with the Free version, I opted for the Pro Plus version about 8 months ago. I love the way it implements itself directly in Outlook making sending large files a breeze without having to do ANY extra steps (no need to even .zip a folder anymore). However, now I've recently gotten into using their Desktop Application that's supposed to make syncing files to the cloud and other computers a breeze, but this has not been the case. The 1st thing I noting was that I literally have to duplicate my file on my hard drive to put them in their desktop app in order for them to sync (without this, they are limited to 2GB file size) - ok, I made sure my work computer had a massive hard drive when I purchased it, so this isn't an issue for me personally. However, I DO keep an external hard drive at home that I like to keep a physical backup of my work files - apparently, you are not allowed to save your synced file anyplace else other than your hard drive unless you copy and paste from their file. This is outrageous to me. There should be a way to just save the YSI file directly to my external drive without having to save it to my C drive FIRST. The biggest issue of all is when I went to their website for Support - apparently this has been the most talked about/complained about issue for over 2 years with absolutely NO RESPONSE from YSI. After doing more research with other services, I will lower my Stars in this review as soon as I find another provider to replace YSI.

Pros: Easy to send files and folders from Email with ProPlus version.

Cons: Must duplicate files on hard drive in order to save to Cloud. Unable to save files from Cloud anyplace else other than C Drive

My experience has been great. This program has one major goal, and it executes it perfectly.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use. In our fast paced environment, we need tools like this that require little effort to use. I love how there is a mobile app as well as plugins to Outlook.

Overall: I'm able to send large size files without issue. I can do it from the web, mobile app, or Outlook without issue.

Performs well for my company's need!

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: My company primarily uses Hightail for its base function - to send large files that cannot be attached via e-mail. For this purpose, it works great. I've never had a client complain about not being able to access or understand how to use the download link. The security settings allow for protection to ensure your link expires after a certain date as well.

Cons: The 'Spaces' feature hasn't taken off at my company so far, as we still opt to use the traditional share link. The ability to collaborate and share via that route doesn't seem as intuitive as the traditional way of sharing large files.

The best way to send files

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Sending larger data files is absolutely seamless.

Cons: There's not really anything to dislike. It's perfect.

Overall: We send large data files (e.g. QuickBooks backup) to and from clients and to and from my bookkeeper in Pennsylvania (I'm in New York). This is the best method I have ever used to do so.

Hightail is my go-to for file sharing

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Hightail is my go-to when it comes to quick and easy file sharing. Often, I have to send projects that are large in file size and won't send over an email and rarely can I send them over another FTP site. With a few clicks of a button, I'm able to send my files over to fellow employees or clients and they receive them with very little delay.

My review

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that the program does not have a size limit. I can set up a project and put documents in the folder without worrying about it bouncing back due to its size. I can also invite people to the projects and send them a link.

Cons: The least favorite feature is that the program does not allow for folders to be downloaded. Also, sometimes the documents take a little longer to upload and it causes the program to crash. This has happened to me on a few occasions.

Overall: Overall the program works like it is supposed to. It took some time for me to get the hang of it, but I feel pretty confident while I'm working on it.

Capterra loader

Easy to use and always works

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like is that it is always working. I can store past files. It easy for my customers to use to. They don't need to have Hightail to receive documents.

Cons: No lots of people use it and so they seem nervous when I bring it up.

Excellent tool

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Using Hightail for my business is a wonderful tool, allows me to share real big files and give me the opportunity to learn if the customer has downloaded it.

Cons: Have no comment in this issue, have no least points ton cover on.

Overall: It's amazing how fast you can share some big files.

An awesome file transfer software.

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super simple to use. I love the drag and drop feature as well as the password protection and expiration date options.

Cons: I wish there was a history of the files that I have sent with links included. I also issues with the expiration date feature.

Like it but

Jan 29, 2019
5/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: stuff gets from point a to point b with little problems.

Cons: there are so many new features and work flow options now, but I don't know what any of it is or how to use it.

Overall: one problem with a file in several years. pat your selves on the back.

Always reliable. Excellent Value. Seldom use any other Transfer method.

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Easily customized. Handles VERY large files easily (within the parameters of your account). Speedy upload. Great dropbox option. Lots of storage available.

Cons: Can't think of anything that I would change or can complain about.

Overall: Have been using Hightail since long before they changed the name. Always my "go to" when doing file transfers, unless a client forced me to use their ftp or other method. Have never had a bad file transfer. Would highly recommend for either their free version or the paid customizable one. Have used both. Have not use the collaboration portal, but expect that it is just as good as the rest of the site.

Capterra loader

No Hassle file transfer

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are no hassles with ftp sites or slow and vulnerable dropbox sites.

Gives my company a professional look.

Cons: The 'send file by Hightail' option no longer comes up in the pop-up menu when I right click a file in windows explorer. Missing Sendit that way. Now with the new Hightail interface I have to click on the program icon first to launch the program, login with password and then insert file.

Overall: I have used YouSendit/Hightail for years. Yearly payment is automatic. I use it and forget it. No hassles and it works every time. And more professional look for my company than the 'dropbox' for the masses.

I use Hightail to send confidential data securely.

Jun 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I enjoy the ease of use for recipients. I never have to answer any questions on how to download the file. This moves my projects along faster. I also like that I can place a time limit on the data I am sending so it's not available for longer than my vendor needs it. That way, I know I am being responsible with my customer data.

Cons: I have some difficulty with the drag and drop feature. For some reason, it doesn't let me do this. For this reason, I resort to uploading it. No big deal, I still enjoy the product.

Easy to use...

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy, fast, good customer support.

Don't know why you are red highlighting this box and not letting me go to the next page.

Cons: they can't accept it in China where we do most of our production. They make us use WeTransfer or Dropbox.

Overall: Very good

What happened to the letter part of the script that used to be included with the receipt.

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of drop and drag and continual receipts.

Cons: Getting rid of the letter in the receipt when I get a receipt. Why?

Overall: Very good with the exception of the recent changes. You are welcomed to call me for a discussion at 415-420-3300.

Simple Way to Send Files

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of sending multiple large files

Cons: The cost in comparison to other sharing solutions

Overall: My company sends a high quantity of large files on regular bases internationally for reviews and translation edits. This is the best way to track and send these files.

WATHCO INC.

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: i CAN SEND EXTREMELY LARGE FILES OTHERS.

Cons: I would like to have a feature that lets you insert your signature & info & not have to type it in every time I send files.

Overall: Sending Large files when needed.

Great for File Sharing

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and very cost effective. I've never actually paid for any of the files I've sent, which has been awesome.

Overall: The software is easy to learn and use. I use it to share large files and to share files overseas.

Get Files Fast!

Sep 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I can get my files quickly and easily! And I can easily access the site whenever I need making it super convenient

Cons: Time to upload can be slow depending on internet (not really a fault of the software). But other than that - no complaints!

Excellent Functionality

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the flawless functionality.

Cons: Honestly, I found absolutely nothing wrong.

Overall: Honestly, for the last 3 years I have been semi-retired and not using the platform as much as when I started. I've been with this appreciation for a long time.

Great product

Jan 29, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes sending files to my customers very easy.

Cons: Wish I could select my folders and have the software automatically zip them for transmission. Also wish I could queue several folder batches to be sent.

My Hightail

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease and reliability of Hightail makes my video life better.

Cons: sometimes people on the receiving end have trouble downloading

Overall: sharing my files is very important

Love Hightail

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for no tech person! Great value for the loney

Cons: I have no problems or concerns about Hightail

Overall: Sending lengthy voice recordings to clients without any issues!

Capterra loader

Hightail Rocks

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I especially like the ease of use and the long term storage.

It's a great value for the price!

Cons: That it's not linked to my email contacts.

Overall: I send everything from a tele seminar to Zoom link and videos.

Hightail

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: We use this from a delivery perspective in sending files. From this perspective it works very efficiently with very little problems.

Cons: Do not use this enough to have any issues at all.

Lost all my backup files and apologized

Feb 07, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I have been using this service since it was YouSendIt That worked quite well. Then they went and tried to get all fancy. With features and price. I have had nothing but frustration since. 5 years of backups are gone. Stay away! Apologies won't get my files back.

Pros: Spaces, except you, can't subdivide categories. Sending files to Clients worked well.

Cons: Just about everything now.

Recommendations to other buyers: Stay away

Easy way to Send Files

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, and it is dependable. But I hate when people make me write more than I want to, when I am doing them a service.

Cons: Don't have any cons. But I hate when people make me write more than I want to, when I am doing them a service.

Overall: I get on, I use it, it sends and my clients receive it. Easy.

Hightail file sharing resource

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Convenience of use and control over distribution of internal projects such as video files.

Cons: Sometimes files are not viewable by team members who have slower internet connections.

Overall: Excellent method of distributing video programming projects to members and friends for their editing review with greater control over private video distribution. Very economical to use and fast distribution. A convenient way to share video programming projects with friends across the globe although in my situation the video programming is sent primarily within the United States.

Great way to send large files

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to send large and multiple files to clients.

Cons: I would like to be able to send folders

Overall: Great tool for a small business

Nice service... but promising more than it can accomplish.

Aug 14, 2014
2/5
Overall

Comments: This service would be just the perfect cloud service out there if it could sync your files to the cloud from any drive on your computer through its sync service. Google drive does it, Dropbox does it and many others.... Hightail offers the incredible plan promising unlimited storage space. But you only can sync files located on your operating system main drive (not external or backup drives). On the age of SSDs their fantastic offer becomes somehow unusable and at a certain point cynic and unfair... So if it is just for sending large files, use the beautiful "wetransfer", cause the synching offer from hightail is just ridiculous limited. The preview system of the online folders is also not good. Very hard to browse through photos or videos on the cloud, no preview thumbnail is available and you have to wait a lot of time to preview a photo, video or pdf online.

Pros: Clean interface Nice upload speed through the Hightail tracker app Nice download speed with the download link from the sending service Expiration date control of sent files and tracking about "by who" and "when" the file was downloaded.

Cons: Unfair storage space offer (promising what they cannot accomplish). Only your main operating system drive can sync files to the cloud. Bad sync app not offering the functions that a sync app must have today. You can't preview files online easily.

Great for sharing large files

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: This is great for sharing large files. I used to use this to share files with a family member who lives a couple hours away. It is simple enough to upload and share (emails them with a link to download the file). My family member who is not good with computers was able to download the files without issues.

Cons: Now that Maildrop is built into Macs, I find no need to use this anymore. For PC users, this may still be useful though.

Overall: Worked well in my experience.

Capterra loader

Great addition to our work

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We sometimes have to send large files and Hightail allows us to do that.

Cons: There are no drawbacks that we can think of.

Overall: We like having it available.

Found it unreliable. WeTransfer's free service is much better if you just want simple file transfer

May 17, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Graphics look good, sometimes. I suppose if you can base your working practice, and interface with clients, around it (and I don't think that would be wise) it might work well.

Cons: For me it's over complicated and unreliable. Also, while I had an account they changed their name twice, which is an irksome complication between me and my clients and shows a lack of stability with the company.

My biggest complaint now is that their "customer service'" doesn't deliver (like their software, much of the time). After I had contacted them to close my account, and received confirmation, they continued to debit my card for the subscription.

Hightail is very simple to use and efficient for sending large files.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A Hightail basic account is free to set up and you can start sending large files that won't send through regular email software programs right away.

Cons: I have not used any of the enhanced features that come with the priced plans such as the creative collaboration or project management.

Slower than Wetransfer

Sep 18, 2015
2/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

1 / 5
Value for Money

Comments: This program used to be good, but now is so slow I can't even deal with it. The upload speeds are as if I have dial up. I mainly have an issue with any file that is bigger that 50mb. I use the desktop app, still slow, so then I started using wetransfer as a comparison. What would (450mb file) take 5 hours to upload on Hightail literally only took 19 minutes to upload with wetransfer, so obviously the problem isn't with me, it's with Hightail. Oh and if you tell hightail that the upload speeds are mindnumbingly slow, they tell you it's your fault... which would be true if it weren't for wetransfer showing me evidence to the contrary.

Pros: They have unlimited storage on the cloud.

Cons: Bad customer service, and horrific upload speeds. When your main job of your app is to upload files to the internet, and you can't do that quicker than it would be for me to travel by horse and buggy with a hard drive 30 miles, I'm pretty sure you're failing at what you offer.

Intuitive; easy to use

Sep 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that this system Handles big files well and it is a very easy to use program. I would recommend this program to others.

Hightail deletes previous "app" access to file uploading

Oct 04, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I USED to like the ease of drop and send high volume files to my clients which were remembered in the app.

Cons: Hightail has been phasing in a secondary "online access" version which does not perform at all like their previous "Yousendit" app platform. They just stopped supporting the app version last week without announcing to customers. I've just paid for a year of enhanced service for my business. This is not professional customer care, it is a move to get everyone to pay a monthly access fee like most other online services. Not cool!

A great tool for sharing photos.

Sep 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to learn when you just start using it, easy to navigate the menus, overall very easy to use for business.

Cons: Sometimes it can be difficult to download photos quickly and save them to your computer, especially if there are a lot of files or larger files.

Satisfied user

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease at which to select files and send files to others, as well as the speed of uploads.

Cons: I've had some recipients of my sends who don't want to create an account to be able to download files. I think maybe some non sophisticated users may be confused with the downloading files process.

Overall: Overall experience has been positive, that is why I've continued to be a customer for these many years.

Capterra loader

Hightail my way.

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It works fast and efficient. When I need to send large video or photo files, it's always ASAP. Hightail works for me every time.

Cons: I would like to see my sent files go directly into my own computer files.

Overall: I'm a film producer and I need the abilty to send large files at the drop of a phone call or email contact. It never fails me. I keep repeating myself, but reliability is a must for me.

Capterra loader

Similar to Dropbox, but perhaps slightly more user-friendly

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I think it's easy to use for less tech-savvy people. You can just drag and drop files and copy links without having to figure out how to send the email full of files.

Cons: I think I just prefer Dropbox to Hightail and the way it's being utilized within my team is a bit confusing (one administrator and we all log in as the same person), which means the receiver can be a bit confused.

Overall: We feature photos on Hightail and link to them in our internal communications. We also "hightail" files much more than we use Dropbox to external partners.

Capterra loader

Can't work without it

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a professioanl voice actor, I like the ease with which I can transfer audio files to my customers. Recent upgrades have made even my largest files and projects easy to upload and deliver in a timely manner. Well worth the price of the service.

Cons: There's nothing negative that I can say about the convenience and ease of using Hightail.

easy to use

Jan 29, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: easy to use and when it works, it's quick

Cons: Most time I have to try twice to get a file to go

Great product easy to use

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We send some very large files and there has never been a problem using this email service. The email looks professional and is quickly sent.

Cons: Once in awhile we have had some glitches that would not allow a file to be sent usually if we sign out and go back in it fixes itself

Overall: Being able to send very large files quickly as opposed to having to put on a thumbdrive and mail

Ridiculously slow download speed

Jun 19, 2014
1/5
Overall

Comments: I've been downloading video and photo files for three afternoons to collect 400+ files to produce a video of a B.C. cat-skiing week. The files show a download speed of under 30kps! For HD video, this is nonsense! Doesn't matter if you download 1 file or 20 at once: each file downloads as if you have a classic 54k modem. If you have files larger than 10MB, forget this service! My rating would be 1/4 star if that option was available.

Pros: If you have lots of time, go for it!

Cons: Slow, Slow, Slow!

Vendor Response

by Hightail on June 25, 2014

Hi Mark,

The download speeds of any files through our service can be a factor of many things going on. In most speed cases we do see that the users ISP is having issues and your speed is currently being impacted. Can you run a speedtest through our site at http://learn.hightail.com? Just click on the ¿Test your connection¿ button and you can see the current upload and download speeds that you are getting to an independent third party server located nearby our data center in San Jose. If you aren¿t getting the upload speeds that you should with your ISP¿s plan, I would suggest contacting them. If you need any further assistance we have a great support team that can help you troubleshoot. You can email them anytime at bedelighted@hightail.com

Why I use Hightail

Jan 29, 2019
5/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm a graphic designer and send lots of large files.

I started using Hightail because it was a simple platform for sending large files.

I have noticed lately that you are adding some new bells and whistles and it

seems to just make things more complicated

Cons: It was a simple platform for sending large photos.

Overall: Good

Used to be good

May 03, 2016
1/5
Overall

1 / 5
Ease of Use

3 / 5
Customer Support

1 / 5
Value for Money

Comments: Bunch of changes just too place, which probably explains some of the odd things happening with it last week (files sent by client, no email notifications were received, etc.). There's a new app to replace Hightail Express, called "Send." Which doesn't allow you to do something that was one of the more useful things in HE--forward received files to other people. In my case, the people who would transcribe the (usually audio, sometimes video) files for my clients. I'm still learning about the ways in which this program is no longer as useful to me as it once was, but color me deeply, deeply unhappy. Hightail seems to want to turn itself into something for which I have no use--a program where you can "share" projects with your "team"... good luck with that, if that's what you need.

Capterra loader

Great app

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using HT for several years now. I'm pleased to say that it being now owned by Opentext has in no way negatively affected it's capabilities.

It is very fast for file transfer even when just

Cons: Nothing Outside an awesome app. I hope it continues to be this.

Overall: Ease of use & very reliable.