--- title: "OpenText HighTail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OpenText HighTail Software - reviews, pricing plans, popular comparisons to other File Sharing products and more." source_url: "https://www.capterra.com/p/147183/Hightail/" page_type: "product" language: "en" --- # OpenText HighTail Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OpenText HighTail ## What is OpenText HighTail? Share and transfer large files, up to 25GB each, to anyone easily with Hightail. Features such as encryption, access code setting, recipient verification and expiration date configuration keeps your files secure, while notifications ensure your files have been delivered. You can also collect files from guests with our Uplink add-on, a personalized URL for others to transfer files to you without needing an account. Hightail is the simple file sharing solution for both you and your recipients. ## What is OpenText HighTail used for? [File Sharing](https://www.capterra.com/file-sharing-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Project Management](https://www.capterra.com/project-management-software/) Top alternative Featured Overall rating Based on 290 user reviews Reviews sentiment Positive 87% Neutral 4% Negative 8% Pros & cons Intuitive and simple workflow Versatile file sharing platform Email notification and formatting issues Starting price $12 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpenText HighTail?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.opentext.com/&name=OpenText HighTail) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpenText HighTail 4.4 (290) VS. [4.7 (24,166)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $12 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (277) Ease Of Use 4.6 (28,444) Value For Money 4.4 (224) Value For Money 4.5 (20,575) Customer Service 4.3 (188) Customer Service 4.4 (18,569) ## OpenText HighTail alternatives [4.4 (3,033)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,532)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,568)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147183/Hightail/alternatives/) ## FAQs about OpenText HighTail Overview ### What problems does OpenText HighTail solve? OpenText HighTail solves oversized file delivery, insecure email attachments, and scattered client feedback by letting teams send high-resolution media, drawings, and documents through secure links, shared spaces, and download tracking. Creative teams, agencies, designers, video producers, and client-facing operations benefit most from faster approvals and controlled external collaboration. Answer based on 199 reviews Overview ### Which roles and teams benefit most from OpenText HighTail? OpenText HighTail is most used by creative teams, agency leaders, and small business executives who need fast file sharing, client feedback, and approval workflows. Designers, photographers, and producers use it to deliver large media assets, while project managers, office managers, and legal professionals keep reviews, revisions, and stakeholder communication organized. Answer based on 263 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is OpenText HighTail built for? OpenText HighTail is built primarily for small businesses, which make up 88% of reviewers, and for marketing and advertising teams, its top industry at 8%, tied with photography at 8%. It also serves entertainment organizations at 7%, aligning with its focus on sharing large files and supporting creative collaboration. Answer based on 290 reviews Features and Usability ### What are the key features of OpenText HighTail? OpenText HighTail includes core file transfer tools like large file sending, file sharing, bulk uploading, and email-based delivery. Differentiating features include Spaces for project organization, download tracking and notifications, password protection and expiration controls, plus comments, annotations, and approvals for client feedback on shared files. Answer based on 121 reviews Pricing ### How much does it cost and what fees or limitations are included? OpenText HighTail starts at $12/month for the Pro plan, billed annually, with a free version and free trial also available. Teams costs 24/user/month for 1–30 users, and Business 36/user/month for 3+ users. Reviewers call pricing reasonable for large-file sharing, though lighter users often find paid plans expensive long term. Answer based on 53 reviews Integrations ### Which third-party tools and platforms does OpenText HighTail integrate with? OpenText HighTail integrates with 10 third-party tools and platforms, including Adobe Illustrator, Box, Documentum xCP, Dropbox, Google Drive, Microsoft Outlook, OneDrive, Salesforce Platform, SharePoint, and NetSuite CRM. These integrations cover file storage, email, CRM, and document management workflows. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does OpenText HighTail offer? OpenText HighTail provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover scheduled product sessions, documentation offers written reference material, and videos provide self-paced learning for setup and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does OpenText HighTail offer, and how do users rate the experience? OpenText HighTail offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe support as responsive and helpful in some cases, especially by phone, but others report unanswered messages, slow follow-up, billing frustrations, and unhelpful responses when product changes or missing features affected their workflow. Answer based on 44 reviews Security ### How does OpenText HighTail handle data security and access control? OpenText HighTail uses password protection, link expiration dates, encrypted file storage, recipient verification, download receipts, and activity tracking to secure large-file sharing and keep documents on its servers. It also supports controlled collaboration spaces. Some reviewers note security options are limited on free plans, access settings can feel cumbersome, and custom encryption keys are unavailable. Answer based on 36 reviews ## Pros and Cons Intuitive and simple workflow 92% positive reviews out of 50 Most reviewers describe ease of use as a key benefit, highlighting fast setup and minimal learning curve. Email notification and formatting issues 61% negative reviews out of 38 Most users comment email sending causes confusion, lacks formatting, and complicates sharing links with multiple recipients. Versatile file sharing platform 96% positive reviews out of 49 Most users report file sharing is straightforward, supporting collaboration, tracking, and easy access for recipients. Efficient large file transfers 100% positive reviews out of 24 Most reviewers find large files can be sent quickly and reliably to clients, saving significant time. ## Features AI summary Based on 18,930 File Sharing reviews Not all file sharing tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **File Transfer** (**53%** of reviewers rated this feature as critical) - **Document Storage** (**56%**) - **Secure Data Storage** (**59%**) OpenText HighTail includes **File Transfer** and **Document Storage**, giving teams a way to send large files and keep documents organized in one place. However, it does not include **Secure Data Storage**. Instead, it offers **Access Controls/Permissions** (**46%**) and **Mobile Access** (**47%**), which can help businesses manage who can view shared content and keep work moving from different devices, providing teams with more control over file access and day-to-day collaboration. File Transfer 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Move files across different systems or networks Document Storage 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Access Controls/Permissions 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Mobile Access 3.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices File Sharing 5.0 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Collaboration Tools 4.8 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together OpenText HighTail 40 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Capture: Scan, move or upload electronic files within the software's repository - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Encryption: Convert data into a code for security - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Full Text Search: Search for specific words or phrases within a document or database - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions --- Get Advice We can help you find the software with the features you need. Features 4.4 (272) 4.4 Based on 272 reviews ## Pricing Value for money 4.4 (224) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/147183/Hightail/pricing/) Lite $0.00 It includes: - 2gb Storage - For Sharing Smaller Files - Upload Files up to 100mb Pro $12.00 Flat Rate,Per Month It includes: - Share Larger Files With Additional Security Settings - Unlimited Storage - Upload Files up to 25gb Teams $24.00 Per User,Per Month It includes: - Built for Small Team Collaboration - Unlimited Storage - Upload Files up to 50gb Business $36.00 Per User,Per Month It includes: - Advanced Collaboration for the Whole Company - Unlimited Storage - Upload Files up to 500gb Value for money 4.4 (224) 4.4 Based on 224 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Adobe Illustrator](https://www.capterra.com/p/227125/Adobe-Illustrator/)[ Box](https://www.capterra.com/p/148766/Box/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (188) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (188) 4.3 Based on 188 reviews ## User reviews Overall rating 4.4 Based on 290 reviews Filter by rating 5(197) 4(56) 3(13) 2(11) 1(13) Mentioned topic Sorted by most recent AN Anonymous User Digital asset manager Entertainment ### "High-Tail it Out of There!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 15, 2025 Overall, Hightail was an OK experience, with solid small-time asset transfers and an easy user interface, but when it came down to crunch time, it felt tiny in comparison to more robust programs, or a "quick fix" in file management. Pros I liked Hightail's design, service, and storage/transfer capabilities, in addition to my using it as a backup or alternate to other programs; Hightail is reliable in this capacity, and I generally felt confident in using it--whether sending out or receiving. Cons Hightail did not work well with my Internet speeds, and felt slow and even cumbersome at times. It also felt limiting in the amount of data I could transfer, and seemed to be for quicker or smaller packages. There was also some confusion over email access via Hightail when dealing with certain clients who used it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kalpit G. CEO Information Technology and Services ### "Hightail-Send your Data tail anywhere you want" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 13, 2025 The overall Experience was Good and I was able to share the large size files to others and the collaboration features are also good and you can also track your files and know when they were opened or downloaded. Pros The thing I like most about Hightail is its feature to send files anywhere and we can send large media files without any restriction on the size of files we can send. Cons The thing I don't like is that download and upload speed is sometime super slow which is a problem when sharing large size files Switched from [Box](https://www.capterra.com/p/148766/Box/) [WeTransfer](https://www.capterra.com/p/176600/WeTransfer/) Hightail has more features and also provided many collaboration features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lauren C. Orenda Marketing and Advertising ### "Simple, Easy-to-Use File Transfer Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 15, 2024 DOn't know why they changed the name from You Send It. Pros Hightail is so simple. Just drag and drop files of any size to send a link for the recipient to open the file. Cons There might be a better way to convey it on the receiving end - the recipient gets and email that says "John has sent you a file". With all the spamming these days, you have to take the extra step to let them know it's for real. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Austin D. Digital Marketing Mining & Metals ### "Easy for photo storage " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 14, 2023 Pros We use hightail a lot. For our photos, brand standards, or even when we need to send files/images/videos to someone else on the team. File size can be too large to send in an email, this is where Hightail comes in clutch. Cons I have not found any con with hightail in the 5-years I have been using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Benjie K. CFO Music ### "Send large files" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 21, 2023 Overall, Hightail has been as advertised. It does the basics we need. Pros Hightail makes it easy to send large files. We have several files that we need to share when new staff joins our team. It is easy to use. Cons The user interface could be a little more user friendly. It is fairly basic, which is fine for our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM robert M. Sr. Full Stack Developer Marketing and Advertising ### "Intuitivo y Eficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 9, 2022 Pros Me ha gustado mucho la interface. Es bien intuitiva y facil de usar. En la industria de diseño, animacion y programacion, compartir archivos de gran tamaño es una tarea cotidiana. Este software es perfecto para ello. Cons Las pocas veces que he necesitado soporte tecnico, no ha estado a la altura. Pero son pocas veces ya que el software en si es muy intuitivo y sencillo de usar Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) [WeTransfer](https://www.capterra.com/p/176600/WeTransfer/) Reasons for choosing OpenText HighTail En principio solo porque un colega me lo recomendo. Creo que tenia otro nombre antes de llamarse hightail. Pero luego habiendo utilizado las otras plataformas, que son muy buenas tambien, sobre todo Dropbox, pero Hightal ha porbado ser la mas intuitiva y sencilla de usar en mi opinion Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mark C. President Entertainment ### "Good value in file storage and management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 30, 2022 Overall this is a great value in fil and project management. Pros I like how you can organize projects in various formats to suit the project Cons Sometimes, some people can't use the software but that is rare. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Paul B. President Writing and Editing ### "Product with an identity crisis" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 March 14, 2022 I have no real experience to report. Clunky software where there are other better tools to achieve the same outcome. Pros When it was YouSendIt, it all seemed easier. I don't even know why. But then, it turned into Hightail, which made no sense to my small ad agency that used it. All we needed was the ability to file share easily, cheaply and quickly. Instead, like every appliance and software, you added feature sets that I suspect most companies never used or needed. With that, came complexity and cost. Think Snip Tool -- so simple, so easy top use, so fast. Now, when a client sends a Hightail, Google Doc, etc., I decline the file. Just send me a Zip, Word or PDF file. Cons Lousy branding, complicated to use, user unfriendly, too secure and a general pain in the neck. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tanim A. Marketing Expert Internet ### "Probably the best I have used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2022 Pros It’s pretty easy to use, have good user interface. It allows to share massive files. Cons Nothing much really. They have a data cap which bothers me sometimes, but I can very well understand that's necessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Game Designer Graphic Design ### "Useful, But There Are Better Alternatives" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 23, 2021 The biggest draw for Hightail to me is the ability to upload and share multiple large files with specific people by sorting them into separate projects. The ability to sync with my OneDrive makes it easy for me to upload files from my computer as I'm already using OneDrive in my workflow. The biggest drawback, however, is the price. Unless you're a power user, you can definitely find cheaper alternatives that provides similar level of features. Pros Ability to upload, store and share multiple large files, you can also sort them into projects so its easy to handle more than one projects at the same time. It also syncs from OneDrive and DropBox, which can be useful if you use those services. Cons For its price, unless you're a power user, chances are you'll find better alternatives. It's higher tiered plans are very competitive, and while the same can be said for its cheaper tiers, you may find that it isn't as worth it as what other services offer, which is the case for me. There also appears to be an issue where the email notifications to recipients often end up not being delivered based on my experience, which is a minor issue when dealing with low volume usage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147183/Hightail/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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