--- title: "OpenText HighTail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OpenText HighTail Software - reviews, pricing plans, popular comparisons to other File Sharing products and more." source_url: "https://www.capterra.com/p/147183/Hightail/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # OpenText HighTail Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OpenText HighTail ## What is OpenText HighTail? Share and transfer large files, up to 25GB each, to anyone easily with Hightail. Features such as encryption, access code setting, recipient verification and expiration date configuration keeps your files secure, while notifications ensure your files have been delivered. You can also collect files from guests with our Uplink add-on, a personalized URL for others to transfer files to you without needing an account. Hightail is the simple file sharing solution for both you and your recipients. ## What is OpenText HighTail used for? [File Sharing](https://www.capterra.com/file-sharing-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Project Management](https://www.capterra.com/project-management-software/) Top alternative Featured Overall rating Based on 290 user reviews Reviews sentiment Positive 87% Neutral 4% Negative 8% Pros & cons Intuitive and fast workflow Flexible collaborative file sharing Confusing and limited email features Starting price $12 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpenText HighTail?[Manage this product listing](https://www.g2.com/products/opentext-opentext-hightail/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpenText HighTail 4.4 (290) VS. [4.6 (6,132)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $12 Flat Rate, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (277) Ease Of Use 4.5 (68,716) Value For Money 4.4 (224) Value For Money 4.3 (49,148) Customer Service 4.3 (188) Customer Service 4.4 (45,020) ## OpenText HighTail alternatives [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,577)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (71,570)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) [4.5 (21,718)](https://www.capterra.com/p/143068/Dropbox-Business/reviews/) Starting price $11.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143068/Dropbox-Business/) [View all alternatives](https://www.capterra.com/p/147183/Hightail/alternatives/) ## FAQs about OpenText HighTail Overview ### What problems does OpenText HighTail solve? OpenText HighTail solves the problem of email attachment limits and unreliable delivery for large video, audio, artwork, engineering drawings, and document batches. It provides shareable download links, recipient upload links, download tracking, password protection, expiration controls, and project spaces for organized feedback. Creative agencies, designers, media producers, printers, and client-facing teams benefit most. Answer based on 201 reviews Overview ### Which roles and teams benefit most from OpenText HighTail? OpenText HighTail is most used by creative professionals, including designers, photographers, graphic designers, video editors, and creative directors, who share large media files and collect client feedback. Agency owners, presidents, CEOs, and project managers use it to manage approvals, coordinate client deliverables, and track file-sharing activity across projects. Answer based on 263 reviews Overview ### What company size and industries is OpenText HighTail built for? OpenText HighTail is built primarily for small businesses, which represent 88% of reviewers, and marketing and advertising teams, at 8%. It supports large-file sharing, transfer, and receipt, plus collaboration and project management for creative work. Photography also accounts for 8% of reviewers, while entertainment represents 7%. Answer based on 290 reviews Features and Usability ### What are the key features of OpenText HighTail? OpenText HighTail includes core large-file sending, file sharing, and file transfer with drag-and-drop uploads and downloadable links. Access controls, password protection, expiration dates, and download notifications support secure delivery and tracking. Collaboration features include Spaces, comments, annotations, markup tools, and approval process control for creative review workflows. Answer based on 121 reviews Pricing ### How much does it cost and what fees or limitations are included? OpenText HighTail offers a free version and trial, with annually billed Pro at $12/month, Teams at 24/user/month for 1–30 users, and Business at 36/user/month for three-plus users. All plans include unlimited storage, with upload limits rising from 25GB to 500GB. Reviewers find pricing reasonable, though infrequent users cite free-tier limits and paid costs. Answer based on 53 reviews Integrations ### Which third-party tools and platforms does OpenText HighTail integrate with? OpenText HighTail integrates with 7 third-party tools, including Adobe Illustrator, Box, Dropbox, Google Drive, Microsoft Outlook, OneDrive, and Salesforce Platform. These catalog integrations cover file storage, email, design, and CRM workflows. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does OpenText HighTail offer? OpenText HighTail provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation serves as written reference material, and videos offer self-paced viewing for feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does OpenText HighTail offer, and how do users rate the experience? OpenText HighTail offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users report responsive, prompt assistance and helpful phone interactions, but experiences vary: some describe unanswered emails or messages, delayed follow-up, and support responses that did not resolve feature, billing, or account concerns. Answer based on 44 reviews Security ### How does OpenText HighTail handle data security and access control? OpenText HighTail uses password protection, expiration dates, recipient verification, controlled sharing, download receipts, and tracking of file activity to protect shared files. Reviewers also describe encrypted files and secure centralized workspaces. Limitations include no option to generate personal encryption keys, restricted password and expiration controls on free plans, and occasional access difficulties for less technical recipients. Answer based on 36 reviews ## Pros and Cons Intuitive and fast workflow 92% positive reviews out of 50 Most users report ease of use makes tasks straightforward, saving time and minimizing learning requirements. Confusing and limited email features 61% negative reviews out of 38 Most reviewers describe email sending as confusing, lacking formatting, and causing onboarding or notification issues. Flexible collaborative file sharing 96% positive reviews out of 49 Reviewers appreciate file sharing for its simplicity, tracking, and ability to manage multiple large projects. Efficient large file transfers 100% positive reviews out of 24 Reviewers feel large files are sent quickly and reliably, streamlining delivery of substantial media assets. ## Features AI summary Based on 19,120 File Sharing reviews Capterra data shows that buyers of file sharing software rank the following features as their top priorities: - **File Transfer** (**53%** of reviewers rated this feature as critical) - **Document Storage** (**56%**) - **Secure Data Storage** (**59%**) OpenText HighTail supports **File Transfer** and **Document Storage**, giving teams a way to send large files and keep documents organized in one place. However, it does not offer **Secure Data Storage**. Instead, it provides other features that reviewers also rate as important, including **Access Controls/Permissions** (**46%**) and **Mobile Access** (**47%**), helping businesses manage who can view shared content and access files while away from the office. These features are useful for keeping collaboration moving and giving teams more control over how files are shared and accessed. File Transfer 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Move files across different systems or networks Document Storage 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Access Controls/Permissions 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Mobile Access 3.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices File Sharing 5.0 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Collaboration Tools 4.8 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together OpenText HighTail 40 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Capture: Scan, move or upload electronic files within the software's repository - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Encryption: Convert data into a code for security - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Full Text Search: Search for specific words or phrases within a document or database - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions --- Get Advice We can help you find the software with the features you need. Features 4.4 (272) 4.4 Based on 272 reviews ## Pricing Value for money 4.4 (224) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/147183/Hightail/pricing/) Lite $0.00 It includes: - 2gb Storage - For Sharing Smaller Files - Upload Files up to 100mb Pro $12.00 Flat Rate,Per Month It includes: - Share Larger Files With Additional Security Settings - Unlimited Storage - Upload Files up to 25gb Teams $24.00 Per User,Per Month It includes: - Built for Small Team Collaboration - Unlimited Storage - Upload Files up to 50gb Business $36.00 Per User,Per Month It includes: - Advanced Collaboration for the Whole Company - Unlimited Storage - Upload Files up to 500gb Value for money 4.4 (224) 4.4 Based on 224 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Adobe Illustrator](https://www.capterra.com/p/227125/Adobe-Illustrator/)[ Box](https://www.capterra.com/p/148766/Box/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Google Drive](https://www.capterra.com/p/161425/Drive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (188) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (188) 4.3 Based on 188 reviews ## User reviews Overall rating 4.4 Based on 290 reviews Filter by rating Counts reflect reviews available in this feed. 5(197) 4(43) 3(21) 2(13) 1(10) Mentioned topic Recent reviews first, then most helpful Kalpit G. CEO Used the software for: Less than 1 year ### "Hightail-Send your Data tail anywhere you want" 3.8 Overall Rating 3.8 3.8 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 17, 2025 The overall Experience was Good and I was able to share the large size files to others and the collaboration features are also good and you can also track your files and know when they were opened or downloaded. Pros The thing I like most about Hightail is its feature to send files anywhere and we can send large media files without any restriction on the size of files we can send. Cons The thing I don't like is that download and upload speed is sometime super slow which is a problem when sharing large size files Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Graphic Design Used the software for: 3-5 years ### "I'm not too crazy about Hightail" 3.8 Overall Rating 3.8 3.8 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 20, 2019 Hightail has some really awesome customer service. Other than that, I feel there are other cloud storage and file sharing applications that are more superior. Pros I like that you have a custom link through which your clients or anyone can upload large files to send to you. Likewise, you are able to send professional looking emails with links for your clients to download large files you send to them. Cons I was never really able to get the files I stored in the cloud to sync in my local computer drive, so I lost quite a bit of files. I found Hightail more pricier than it needs to be. They used to be great when they were YouSendIt, but once they merged with Hightail, I feel the quality of the product diminished a bit. I didn't like that they do not provide a file preview. So I have to download several photo files to find the picture I'm looking for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Digital asset manager Used the software for: Less than 1 year ### "High-Tail it Out of There!" 2.5 Overall Rating 2.5 2.5 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 16, 2025 Overall, Hightail was an OK experience, with solid small-time asset transfers and an easy user interface, but when it came down to crunch time, it felt tiny in comparison to more robust programs, or a "quick fix" in file management. Pros I liked Hightail's design, service, and storage/transfer capabilities, in addition to my using it as a backup or alternate to other programs; Hightail is reliable in this capacity, and I generally felt confident in using it--whether sending out or receiving. Cons Hightail did not work well with my Internet speeds, and felt slow and even cumbersome at times. It also felt limiting in the amount of data I could transfer, and seemed to be for quicker or smaller packages. There was also some confusion over email access via Hightail when dealing with certain clients who used it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. pranjal K. Founder Used the software for: 3-5 years ### "Good for online proofing, file sharing and creative project management" 3.8 Overall Rating 3.8 3.8 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 29, 2021 Have been using it for many years now and more or less satisfied. Customer support is responsive and revert promptly. Pros You can easily share graphics to your client for feedback. The annotation tools are very easy for anyone to use. You can also collect files from anyone by just sharing a link with them which they can use to directly upload and send files to you. Cons Not very customisable. Custom branding is limited. Users have to sign in to leave feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales And Marketing Specialist Used the software for: 3-5 years ### "Great for large files and folders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2020 At a great price, you can store a TON of files, very useful for anyone who is constantly sending, receiving, and storing all types of files. Pros Hightail makes it easy for me to share large files and folders with people inside and outside my company. You can create "spaces" where all types of files can be stores, and links to this space can be shared with anyone. Cons Safari does not support folder uploads, but opening chrome and uploading folders to spaces that way made it simple. This was my only hangup with the service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO David O. Art Director Used the software for: 3-5 years ### "Good option for sharing large files" 5.0 February 12, 2020 HighTail allows me to send large files efficiently to clients or suppliers. Since I deal with artwork design and production each and every day I really need an safe, fast and effective way to share files whether they be large proofs or final files for print/web production. HighTail generally suits my needs. Pros I like that I can share large files with my clients on a piece of software that lives on my computer rather than using an online service where I upload the file via a web browser. I feel it is a more secure process when using an app as opposed to using a service such as WeTransfer. I consider the free version to be a great tool that is less troublesome than dropbox. Cons While I consider the free version to be a great tool, I do believe that the paid version is a bit on the expensive side for my level of use. I consistently use HighTail, but not enough to justify a monthly subscription. If I run into limits on what I can upload for free, I will then move to another free alternative that has less restritive file size limits such as WeTransfer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer musician Used the software for: 3-5 years ### "SO Much Easier than Dropbox" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2019 I send and receive audio files all the time and there is never a problem. Pros Its ease of use. Whether sending or receiving audio files there's never a problem. Cons Well, it would be nice if it were free.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Social Digital Marketing Coordinator Used the software for: Less than 1 year ### "Great For Sharing Lots of Photos" 5.0 November 6, 2019 Overall, easy to use, easy to share, and user friendly. Pros It was pretty easy to get started and you get a lot of features even with a free account. We used this to share photos from a large event. We could share the link with others and they didn't need an account to access or download. Cons The organization is a little weird, I'm still not entirely sure what all the features are on this site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Creative Owner Used the software for: 3-5 years ### "Review Hightail" 2.5 Overall Rating 2.5 2.5 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 January 30, 2019 I have a small design studio and I like the Spaces feature the most. I like the way I can upload and share with the team. I like they can access it whenever they want after the original invite. It has saved me time since they can access it anytime and download what they need without having to ask me for it. Nice. Pros I needed a place to store all of my files. Most desktop external hard drives fail and my information is lost. So, Hightail Folders have been a good place to store my large files and are accessible from anywhere. Spaces has been nice to use and organize my work. I like the ability of sharing these files with my clients to get feedback. I like they can access the files and download them when they need them. Cons Moving files from one folder to another isn't perfect. I have had problems with this and have worked around it. But, I wish there was a more user friendly way of just dropping and dragging from folder to folder instead of having to go through a menu of tasks to do it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Used the software for: 3-5 years ### "Downhill all the way since changing from YouSendIt" 0.0 Overall Rating 0.0 0.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 19, 2016 Whatever it is Hightail wishes to become, they've done an awful job of getting there. Their software has been forced upon their users half-baked. Many existing features were eliminated or obfuscated. My clients still get emails with the option to "save to folders" but they cannot .. with GREAT FRUSTRATION. Hightails response .. "We are no longer providing the option to "Save to Folders." Strategically as a company we are moving away from the storage model." How long would it take then to remove that feature from their email notifications. Better we find out this way, when a client calls angry and frustrated. Were I a company trying to coordinate the collaboration and approval of ongoing work, perhaps their new business model would be attractive. But they've moved away from what I and many others used them for, delivering and storing large files. And they've done it in a completely incompetent fashion with little or no warning or instruction. Of course, they won't refund my paid in advance annual membership fees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147183/Hightail/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Workspace vs OpenText HighTail](https://www.capterra.com/compare/147183-247901/Hightail-vs-Google-Workspace)[Dropbox vs OpenText HighTail](https://www.capterra.com/compare/143068-147183/Dropbox-Business-vs-Hightail)[LimeWire vs OpenText HighTail](https://www.capterra.com/compare/147183-10026432/Hightail-vs-LimeWire)[Slack vs OpenText HighTail](https://www.capterra.com/compare/135003-147183/Slack-vs-Hightail)[Microsoft SharePoint vs OpenText HighTail](https://www.capterra.com/compare/1167-147183/SharePoint-vs-Hightail) [Microsoft 365 vs OpenText HighTail](https://www.capterra.com/compare/147183-227157/Hightail-vs-Microsoft-365)[WeTransfer vs OpenText HighTail](https://www.capterra.com/compare/147183-176600/Hightail-vs-WeTransfer)[Box vs OpenText HighTail](https://www.capterra.com/compare/147183-148766/Hightail-vs-Box)[monday AI Work Platform vs OpenText HighTail](https://www.capterra.com/compare/147183-147657/Hightail-vs-monday-com)[Wrike vs OpenText HighTail](https://www.capterra.com/compare/76113-147183/Wrike-vs-Hightail)