LEAP UK

LEAP


4 / 5
17 reviews

Who Uses This Software?

LEAP is sole focused on the needs of small law firms


Average Ratings

17 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • LEAP UK
  • www.leap.co.uk/
  • Founded 2014
  • United Kingdom

About LEAP

A cloud legal software solution for small to mid-sized law firms wishing to become more efficient using a single integrated case management system. We like to say that we help the lawyers who help people. LEAP's considerable investment into product research and development ensures the software remains practical, highly sophisticated and is constantly updated to suit user requirements.


LEAP Features

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting
  • Billing Management
  • Calendar Management
  • Case Notes
  • Client Management
  • Communication Tracking
  • Conflict Management
  • Corporations
  • Court Management
  • Discovery Management
  • Docket Management
  • Document Management
  • Expense Tracking
  • Government
  • Law Firms
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting
  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Contract Management
  • Document Assembly
  • Document Indexing
  • Document Tagging
  • Full Text Search
  • Version Control

LEAP Reviews Recently Reviewed!


LEAP sells you the product and stays with you until you are finished with your case.

Oct 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: LEAP's customer service is easy, responsive, and cordial. Unfortunately, in today's world, people don't understand the need to provide good services. Customer service has taken a back seat to sales in most companies. With most software, no one is helping you understand how to use the product properly. With LEAP, it's a different story.

Cons: There isn't anything I can say that I don't like. Prior to using LEAP I had to use 4 different programs, now I have it all in one system.

I wish LEAP was available sooner.

Overall: In the standard computer software, that attorneys use they have to jump from one screen to the next to the next before their project can be completed, in LEAP you don't have to do that, you have everything in one single program, you have a trust accounting program, you have a time billing program, you have everything in one place, you don't have to go from one program to the next, one login one place one job, LEAP has everything I need to run my practice efficiently.

Vendor Response

by LEAP UK on April 02, 2018

Thank you for taking the time to review LEAP! It is great to hear that our training and customer service has exceeded your expectations. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm!

EXTREMELY DISAPPOINTING AND A WASTE OF TIME AND MONEY

Aug 09, 2017
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The promises that the software offered were wonderful and had they worked we would have been extremely pleased with what the software was supposed to do to help with time management and record keeping. Unfortunately, nothing that we were told came to fruition and we were left with a hefty bill and no support and when we tried to cancel we were told that we could not cancel...

Cons: The software is NOT compatible with Apple. Customer support was not helpful in fixing any of the issues. There were a lot of unfulfilled promises. The "money back" guarantee is a joke... They will NOT return money or honor their own contracts. We have to take them to court in order to make them honor the contract that they created and we signed.

Overall: Never do business with company unless you have a strictly HP office and are not a heavy Apple / MAC computer based office. They will tell you that the software is compatible but you will not be able to use the software on a MAC as a main computer. You will also be prevented from canceling and will not have access to anyone who is remotely helpful in resolving your situation . You will be told that you must purchase an HP in order to make the software work and you will then find that even with an HP you will not be able to use your MAC with this software.

Vendor Response

by LEAP UK on April 02, 2018

We apologize for any problems that arose during the LEAP implementation process. Ultimately, LEAP made many efforts to settle your account but your firm was unresponsive.

We provide all firms considering investing in LEAP with a copy of the LEAP¿s system requirements when they receive their LEAP order form. The system requirements detail all programs that integrate with LEAP as well as the settings that are necessary for installation.

LEAP is committed to providing world-class service and was disappointed that we were unable to work with your firm moving forward.

online chat box never works & there is a 24 hr delay in response to support req's.

Aug 23, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: once you get someone to help they are great

templates are very helpful

billing & time keeping is great & synchs with iphone - love that

being networked with my staff & being able to login from anywhere is great

Cons: it's clunky

you can't start an email outside of LeAP & then attach a document; it has to be generated from a matter - not practical

also cannot grab documents from matters to upload to court for filings - they have to be downloaded and then saved outside of LeAP and then security has to be removed - it's a pain for us e-filers

clients with more than one matter do not get linked - submatters are totally separate matter; again, not practical esp for accounting and bookkeeping

Vendor Response

by LEAP UK on April 02, 2018

Thank you for taking the time to review LEAP. Its great to hear that it has provided collaboration between yourself and all your staff.

We provide our LEAP users many resources to help troubleshoot and assist with any training related queries. Our in-house LEAP Consultants can also provide Best Practice sessions.

The LEAP Community offers training videos, troubleshooting services, and our Live Chat service. Our Live Chat allows you to quickly connect with a representative that can assist you in fully utilizing LEAP. You can visit the LEAP Community and access our Live Chat support at: https://community.leap.us/s/support-US.

Shonky support services, right hand does not know the left

Aug 15, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Some convenience and use, initial set and sweet talking by the sales team

Cons: Cloud services keep dropping out. The critical feature being integrated outlook and document management services completely fail most of the time and dont work in bad weather.

Once you are locked into a 3 year contract, the support services are absolutely crap, so you spend a lot of money trying to get IT consultants in to help do LEAP's work. Really not worth it at all. They need some competition. They are inflexible with changes and they really have no internal coherence whatsoever.

Overall: Business problems - they removed my email account for a year while I was sick and now are pretending they dont know what happened to it. I most likely have email communications on that email account that are lost forever but LEAP is not even remotely interested. As a lawyer, it comes as a complete fail in terms of reliability, security etc

Well marketed, hard sold!

Jul 05, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: It has a complete document pack which is useful. This is marketed at small firms so those that dont need the full suite of documents could always go for a cheaper option.

The cloud version has a better interface than the desktop and chat support is quick but can be a little hit and miss.

Client account ledgers work well.

Cons: Its sold as a full accounts package. Thats not true. You need to pay extra for Xero integration for office account.

There are sync issues and support can be a little hit and miss.

Its VERY EXPENSIVE for the small firm. For 1 or 2 users its fine but don't forget, if you start using it and grow, moving away from it is an absolute pain.

They tie you into a 3 year contract. Firms using consultants etc.. On short term basis think again, each license will run the 3 year term. No ideal as you will end up paying for licenses you do not use. Those pennies do add up.

Its on the cloud - you do not have any control over your data or that of your clients. You cannot delete anything - not sure where that stands with GDPR.

LEAP is the Future

Aug 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of the forms and template creation. The simple way LEAP allows you to track and log my time and the itemizing of the services provided on a given matter. Invoices are created with great ease and look very professional. LEAP makes the accounting aspect of law firm practice simple to track.

Cons: One con, why didn't the creators of LEAP have a program to make law school fun and easy!?

Overall: LEAP is AWESOME! I am a solo practitioner, and LEAP provides me with the ability and appearance of a mid-size firm. From LEAP's professional looking Invoices; to the ease of creating forms and templates; to providing an easy way to track and log my billable time; to the ability to email, fax, create letters, and PDFs with a simple click of a mouse that makes the annoying task of sending correspondence a thing of the past. LEAP makes law office practice and management fun. LEAP's team of professionals like Amy Marinho and Terrance Morgan are just a phone call or an email away. They are always there to help you, by making training on LEAP fun and easy. They quickly responding to any questions you may have in regard to LEAP. I feel that Amy and Terrance are part of my law firm staff, and as a solo practitioner that feels great. Amy once said to me "anything is possible with LEAP!" that is so true! I made a great decision to become an Attorney; I made another great decision by getting LEAP! What are you waiting for... GET LEAP!

Vendor Response

by LEAP UK on April 02, 2018

Thank you for taking the time to review LEAP. It is great to hear that our forms and templates are increasing your firm's productivity. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm!

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Sea Change

Jun 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The absolute completeness of it from both a practicing perspective and a business perspective. As an attorney who also runs the business side, I am appreciative of the level of detail on both sides. Although LEAP is significantly more expensive than other programs, it more than pays for itself, if you utilize the functionality. USE IT ALL.

Cons: Because of its completeness, it can be complicated to learn, even for sophisticated users. We are a pretty computer savvy bunch and were able to get up and running with the support LEAP provides. Prepare for a learning curve.

Overall: We have benefited both in productivity, risk management and increased revenues from better capturing time.

As a solo practitioner, LEAP has cut my administrative time down significantly!

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The program is easy to use and provides everything you need as a solo practitioner. Documents, accounting, etc. are provided and integration is generally free of errors, so everything done on a file is kept within the file. Customer service is great and the account managers are always available and knowledgeable. The help chat is great. Integration with Outlook and other Office software is very convenient (Microsoft Word is another story, but LEAP's integration is great).

Cons: There are some documents that I would anticipate being available that are not, although most documents are available. Interface online is very different from app interface, although most work is done on app. Mobile is generally very good, but with some updating glitches and inability to input data into Outlook.

The complete software package for your firm needs.

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The accounting side is excellent and allows to have real-time accounting and trust balances at fingertips. The app also allows you to have a digital copy of the hard case file at a click away.

Cons: The occasion lag between Microsoft products connecting. This does not happen often and usually has to do with updates needing to happen within Microsoft.

Overall: Organization that is priceless.

Vendor Response

by LEAP UK on April 02, 2018

Thank you for taking the time to review LEAP! We appreciate receiving feedback from our users so that we can continue to offer a product that has everything needed to run a small law firm. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm!

It started out well and ended with a bust

Aug 16, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: The platform is attractive and simple, extremely affordable when compared with other similar SAAS modalities

Cons: LEAP is still tethered to the premise model; they offered us to purchase 3 new PC stations to encourage us to move from our Mac office to a PC office because their browser version has serious deficiencies when compared to the premise. Though, is the customer service who, after now 2+ months of informing them that we would not accept their cash offer we are still being billed on a monthly basis. We have had to file a claim with AMEX to reject all past and future billings by LEAP to avoid interest and fees. Still, no one has contacted us back to correct this. Our LEAP consultant who trained us (the only one we have a phone # for - no accounting services available by phone) keeps saying he's passing on our messages to billing but who knows. We left a smaller group to be with a more robust organization (which LEAP is) but of course, now we don't know who to talk to when problems emerge. Don't go with these guys, you will regret it.

Overall: We are trying to cancel/terminate our contract.

Vendor Response

by LEAP UK on April 02, 2018

Thank you for taking the time to review LEAP. We appreciate receiving feedback from our users so that we can continue to offer a product and the service we provide.

We apologize for any problems that arose during the initial stages of your implementation process. Ultimately, we were able to settle your firm¿s account with amicably were disappointed that your firm was unable to continue with LEAP but wish you the best moving forward.

LEAP was a great choice for our Firm

Dec 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our Firm is a relatively small law firm with 3 attorneys, but we do a wide variety of legal work. Our diversity made finding a case management software that would allow us to handle cases from litigation to real estate transactions and everything in-between, a daunting task. At one point we considered each attorney using a separate case management software for their practice area and an additional software for our billing and accounting, that is, until we found LEAP.

LEAP allows us the flexibility to practice in our own separate and distinct legal areas while also maintaining a single source for billing and accounting. Their integrated closing disclosure form fits right in with our real estate transaction needs. Prior to LEAP we were forced to use an additional software solution for all of our title and closing services.

Our overall experience has been great. Their continual service and availability has made the transition to LEAP not just tolerable, but enjoyable.

Vendor Response

by LEAP UK on April 02, 2018

Thank you for taking the time to review LEAP! It is great to hear that LEAP made billing and accounting easier for your firm. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm!

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LEAP has made my work so much more efficient

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that is so easy to use.

I love that we can e-mail, write motions, write letters, fax, and calendar all through one platform.

Our LEAP representative has been super attentive, they always answer our emails super quickly. The representative has visited our office on numerous occasions and is always so helpful, they are a great teacher, and is efficient at solving our problems.

Cons: the fact that I cannot calendar from the Mobile Application is something that hinders my ability to calendar remotely and from court.

Overall: This software makes me more efficient at work as I am able to do multiple things such as drafting mtions, writing emails, and billing for time all from one platform.

LEAP makes my practice streamlined and efficient

Nov 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Until I started using LEAP, I was using multiple platforms to run my small firm. This was not an optimal solution at all. It was very time consuming searching for information relating to one matter from different places. After attending a CLE presentation and hearing all the wonderful things LEAP was capable of, I contacted them as soon as I could.

However, after viewing a demo of LEAP, it was love at first sight. Now with LEAP installed, my practice is streamlined and efficient. The automated document production feature and the ability to bill my clients on the go is life changing! The use of this product has allowed everyone in my office to have the ability to be more effective and we now have the capability to invoice for time that we never did before. The Paralegal in my office said where has this been my whole life?

Vendor Response

by LEAP UK on April 02, 2018

Thank you for taking the time to review LEAP. It is great to hear that it has provided collaboration between yourself and all your staff. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm!

LEAP has become the core of my entire office

May 06, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using LEAP for about 6 months now and it has become the core of every aspect of my practice. LEAP makes it easy to keep paperwork organized and easy to access and I am now virtually a paper-free office.

Honestly, this software does everything. Whether I need to write a quick e-mail or reconcile my trust account, LEAP is perfectly designed to handle it.

LEAP can be intimidating but the customer service is fantastic. People are always available on the phone to answer questions. Their chat option is good also for times when you may be stuck on a simple problem.

I highly recommend LEAP for anyone, especially if you are interested in reducing the volume of paper in your office.

Vendor Response

by LEAP UK on April 02, 2018

Thank you for taking the time to review LEAP! We appreciate receiving feedback from our users so that we can continue to offer a product that has everything needed to run a small law firm. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm!

Well worth the investment!!!

Feb 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used LEAP for about four months. It is fabulous. The fact that my billing has increased by 30% because the system facilitates capturing every service provided to the client makes the investment well worth the money. In addition, the customer service is great. Despite the fact that LEAP is very user friendly, we hit a few road bumps at the beginning. The tech team responded promptly and each was knowledgeable and friendly. My staff loves the program because it keeps us all on the same page. I know what has happened in each file simply by opening the file in LEAP. LEAP where have you been all of my life!

Vendor Response

by LEAP UK on April 02, 2018

Thank you for taking the time to review LEAP! Its great to hear that it has provided collaboration between yourself and all your staff. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm!

It was an extremely easy transition for our firm to switch.

May 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: There are so many aspects of this software that helps in the day to day operations. Everyone in the firm stays up to date and it has definitely helped in keeping things organized.

Vendor Response

by LEAP UK on April 02, 2018

Thank you for taking the time to review LEAP. Its great to hear that it has provided collaboration between yourself and all your staff. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm!

Sep 01, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money