Who Uses This Software?

We work with rental portfolios, where the owners and management are looking for a transparent and automated platform for management.


Average Ratings

39 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
    See pricing details
  • Pricing Details
    No setup costs, annual billing for best rates
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Hemlane
  • www.hemlane.com
  • Founded 2015
  • United States

About Hemlane

Affordable property management for long-term rentals: Hemlane is the smartest and latest technology that performs management through intelligent software and access to on ground agents. It is designed and ideal for owners with between 1 and 100 rental properties.


Hemlane Features

  • Credit Check
  • Expense Management
  • Online Payments
  • Owner Portal
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Hemlane Reviews Recently Reviewed!


Capterra loader

I could not have kept costs down and realized additional revenue without Hemlane!

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've owned an investment property for a number of years but I recently sold it to get into a better market closer to my home. I decided to manage the property myself. There were a few tips I picked up over the years from PM companies, but it's nothing like managing it yourself. The support staff did a one-time introductory tour of the product and I was off and running. The product is amazing! I was able to create the listing easily and seamlessly. With an intuitive UI I was able to filter and managed interested candidates. Hemlane also set up the showing information, which was incredibly helpful. I don't want to understate this feature. Our property was incredibly popular and there is no way we could have handled this process if it was not for Hemlane.  

Once candidates uploaded their information, we submitted it for credit checks and received the report back in 24 hours. Crafting the lease agreement was seamless as well. They easily signed it and now all the lease documents are in a central location that is easily accessible with the click of a button. 

The ongoing management is automated. Tenants pay through the system and if a tenant is late, Hemlane sends automated reminders. Also tenants can communicate with you through the system, which keeps your relationships professional with high tough service. I could not have kept costs down and realized additional cash without Hemlane! 

The Best Property Management Software For Real-Estate Investors and Entrepreneurs

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hemlane is intuitive, client centric, and I like that it is developed first for a cloud and mobile environment.

Cons: I only hope that Hemlane keeps adding features I reccommend--they have been very receptive to client feedback, and work to incorporate both design and functional changes as they make iterative improvements to their platform, and build out the technology's capabilities.

Overall: Hemlane is a wonderful tech enabled property management solution for real-estate investors looking for a cloud based and client centric partner that allows them to streamline their operations, cut costs, and interface with tenants and vendors in a time efficient manner. Hemlane's software is intuitive and brings traditionally cumbersome and time consuming property management processes such as rent collection, vendor coordination and payment, and leasing in to a time efficient and seamless system enabled by a superior technology backed by a professional and responsive staff. Whether you are a small real-estate investor looking to self-manage passive income generating properties, or are a full time real-estate professional with an existing full service property management staff and large portfolio, Hemlane can help modernize and professionalize your property management processes.

Recommendations to other buyers: The leadership team of Hemlane is thoughtful, and the customer service is responsive.

Best decision I have made since starting my own property management company this year!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Hemlane is the best kept secret in the property management software industry! I started my own property management company this year, and was shocked by what the larger property management software companies were asking on a monthly basis. Most of them stopped talking to me because I didn't have 500 properties on my hands. Hemlane allows me to set my own showing schedule, confirms showings automatically so I'm not wasting my valuable time, produces a totally seamless online application in screening process, allows me to simply transfer applicants into tenants with the push of a button, I can send and receive funds electronically from landlords / tenants / vendors without surcharges, and much more. Any other issues I've had with setting up my company through Hemlane has been resolved by rep within a matter of minutes. I could not recommend this company enough, especially if you're thinking about starting your own property management company.**** I have worked for large property management companies in the past that used some of the big-name software companies, and I know that the value cannot be beat****

Cons: I wish that the 1099 feature came standard with the service. I have not had the software for more than a year, so in all fairness, I am assuming that all of my financial transactions on Hemlane will easily transfer to QuickBooks. I have not been disappointed By REP and her team yet!

Capterra loader

Makes my life much easier

Oct 10, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hemlane makes it really easy for me to manage, collect and refund payments for tenants. I've been very pleased with that functionality and also the marketing automation. E.g. when you post a listing for a unit, it will automatically get posted on all the major sites where renters are looking. Then once people inquire, there is an automated e-mail response that encourages prospective tenants to fill out an application or reach out to the property contact with questions. I find this a very efficient way to manage dozens of inquiries when I post an availability and screen tenants efficiently. The application allows you to easily collect all the information for screening tenants in one place.

Cons: The user interface could use improvement. I had to reach out to support with questions a few times to learn how it works. It's not as intuitive as it could be which has created more of a learning curve than I would have liked. Processing online payments takes longer than I'd like (3-4 days)- though honestly this is probably more the fault of the ACH Network rather than anything Hemlane has control over.

Overall: Mostly excellent! Their team is very responsive and supportive of any issues. They want YOU to succeed. They even helped me see that one of my units was underpriced and I ended up renting it out for $100/month more.

Vendor Response

by Hemlane on October 12, 2018

Thanks Andrew for your review! We look forward to continuing to make the user experience the best in the industry! And we are happy to hear about the increased revenue with your rentals.

Highly recommend it

Jan 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Transparency on the rental business and good communication channel with my tenants & property manager.

Cons: Need some work to complete the work - not exactly full service, but it is good that I could have a control.

Overall: I moved for my job and left my property to OneRent for rental income. And then I had to fire them because of their poor performance and lack of communication. The transition was challenging not only because I was away, but also because OneRent won't cooperate. the founder was very patient & professional to handle all the issues and bring everything back into normal. While I was struggling with OneRent, I missed the chance to rent out my place, but she was able to find a good tenant after 3 showings.

There are a bit of work involved - filling a few forms and so on. But these are the things that any landlord would like to be involved or at least wants to know. There is absolute transparency in the process and the fee is substantially low. Most of all, Dana is very knowledgeable and fantastic at handling the issues.

One more thing - not sure if OneRent was trying to rip me off or if the price with Hemlane experts are reasonable. In any case, I got two quotes from these two property managers for the same job and Hemlane's quote is 40% lower than OneRent.

In all, I highly recommend hiring Hemlane - it is good to know what's going on and my property manager has my back.

Recommendations to other buyers: There are a few bugs in the system - not working hyperlink and so on.

Great Product That is Constantly Being Updated

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer Service has been great about getting back to me quickly with answers to my questions and listens to my feedback about how current features could be improved and about new features that would benefit my business.

Cons: Some useful features have not been released yet.

Overall: Hemlane has begun to drastically change the way we operate our business. It is great to be able to keep all lease documents, maintenance requests, payment information/history, etc. all in one place. The site is easy to navigate, has a pleasing user interface, and its feature set always seems to be improving.

Vendor Response

by Hemlane on October 11, 2018

Thank you for the review! And, we can't wait to get more great features out for you.

Hemlane software review

Dec 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: All property owners can afford this software and I believe you will find it very useful.

Pros: This software is so good in marketing your property. Hemlane is cloud-based thus can be accessed by any device. This product is ideal for small business

Cons: It is hard for one to master this software. Hemlane has a poor user-interface and it takes a lot of time to process payments

Best property management for the price!

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: -Dashboard gives a great overview

-Email communication keeps me up to date

-Consolidates vital info in easy to see landing page

-Easy ACH for tenants plus they love that it is free for them

-Easy management of work orders

-Easy marketing functions

Cons: -Unable to pull reports on different payment types each month (off line, ACH etc...)

-Offline payment function needs simplification

-Does not allocate late offline payments at a single point of payment screen

-Groups payments by number of "late payments" and not property or renter

-Requires other service (zInspector or others) for move-in and move-out inspections

-Does not allow for mapping of work orders to service provider

Vendor Response

by Hemlane on December 17, 2017

Thank you for your review on Hemlane! Work order mapping will be coming as new features in January 2018. We look forward to supporting your management.

Hemlane provides excellent affordable property management solutions to real estate owner.

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The prompt customer support and flexibility are wonderful. As owner you could get involved as much as you like or you could step back and rely on the great support you receive from Hemlane to take care of your real estate management needs. With the easy access online tools you could manage your property thousands miles away and not worry about hiring expensive local property management firm who charges way more. Also included in the package you get help from its online legal partner who is great for answering questions and preparing legal document. It is a one stop shop that meet my property management needs.

Cons: The software is constantly adding more features and it will provide more benefits for the users. Looking forward to more offering.

Hemlane

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online tool is great to have one place to go to manage and see the status on my rental properties, communicate with the tenants and see any open issues.

Cons: I know I can get a summary, but maybe a more detailed itemization of annual expenses for tax purposes would be good.

Overall: I have been using Hemlane a little over a year now for a condo rental property and I am very satisfied and pleased with the service and tools they provide.

When I need help, I get prompt feedback and support. The online tool is great to have one place to go to manage and see the status on my rental properties, communicate with the tenants and see any open issues. I think Hemlane is a great value for the money. Hemlane is geared towards those landlords that want to stay a little bit involved with the management activities, rather than have someone do 100% and not be involved or bothered at all. But, their tool and service make it easier to do. And the fee structure is more based upon paying for the service you use, as opposed to flat monthly %'s of the rent. Overall, I am very pleased with Hemlane and would highly recommend them.

This product is a great value & comes with excellent customer service & communication!

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hemlane is an amazing solution for streamlined online property management. Our experience managing 30+ properties through Hemlane has been fantastic thanks to the efficiency of the program and the expert communication provided by Customer support representative and her team. Having the ability to accept online applications, quickly convert specific applicants to `Tenant Status and accept online rent payments almost instantly has saved us countless hours of time & resources. Our tenants appreciate the ease of paying rent from their homes, offices & cell phones securely, having the ability to schedule automatic rent payments & having secure records of their payments through Hemlane all in one online portal. We highly recommend Hemlane for all property managers no matter the size or model of the company!

Cons: We are looking forward to added features such as printable applications & property groups by owner. We appreciate that Dana takes all of our suggestions & questions into account.

Hemlane significantly facilitates the expansion of my property portfolio

Jan 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As I hold investment properties in a number of states throughout the US, Hemlane has provided me with an ideal, consolidated management solution, offering smart software and on-ground support applicable to each property. I now spend *significantly* less time - and have less headache - with the management of my properties. Being a client of Hemlane, I cannot imagine investing in more residential properties without them.

Does everything I need it to

May 03, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easily the best feature is their customer support. This is a huuuge deal for me and Hemlane,Team answers any question myself or my tenants have almost instantly. There are a number of websites like Hemlane, but I don't any of them do as good of a job with Customer Support as they do.

Cons: It can be a little un-intuitive for certain things & I'm sometimes not exactly clear what my tenants see vs. what I see on the website. I'd like to be CC'd or something on all the messages they see so I have a better idea of what their experience is like.

Easily replaces traditional property managers, at a much more affordable price

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, intuitive UI. Ability to post listing to many different websites, and has an elegant plug-in for craigslist listing. Flexible pricing model that is significantly cheaper than traditional property managers. Fast and easy set-up for listing and tenant management.

Cons: Experienced some bugs while trying to set up tenant screening. But luckily the Hemlane staff was very responsive and helped to resolve the issue very quickly.

Overall: Cut out the expensive property manager middleman, and gave me direct and easy control on managing my property at a much more affordable price.

Hemlane is ideal for my 5 properties

Feb 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple and I don't get lost in it. I really like their marketing feature (made it easy to find a good renter) and their free onboarding.

Cons: I asked for a couple of things that are not in the software yet -- task reminders and send checks to my vendors.

Overall: This company has ridiculous customer service, free onboarding, and a simple product. There are a couple of additional features that I want added to the software, but there are workarounds and the team is good at listening to me to have these features added to their enhancement list.

I really like their marketing software -- it makes it easy to advertise my rental properties and see prospective tenants in one pipeline. I have only used the product for 2 months, but was able to get a renter very quickly through it.

Recommendations to other buyers: My advice is to use Hemlane if you are independent like me and want to know everything going on with your properties but not do the work. The software will remind tenants on rent and late fees, remind my leads to show up to the property for a showing, and other things that I don't have time to do.

Fantastic program for property management and home rental. Very quick results.

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, wide range of advertising. There is really fast tech support from folks that know how to use the program. Oh, and did I mention the price. What a value!

Cons: That it is not really geared for commercial rentals. I am hoping they go into the commercial market as well.

Overall: It saves me time, and a lot of money. We are renting our home in California while my husband works on the east coast. This is 10% of the cost of traditional property management groups that I interviewed. Very friendly knowledgeable people. I think of it as the Airbnb of the long term rental market.

Very happy with the function of the software for our needs

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use on our end once the tenants are set up. I love how it auto bills, auto late charges and lets me know who is behind. Also, the charts showing projected income for the next couple of months is nice.

Cons: Updates are being added as we go, and everyone is great to work with. I wish it had a better reporting function. Somewhere we could better keep track of expenses. We have to almost consider bringing in a quickbooks to track the expenses, on top of this product.

Overall: Time. I saves me time.

Fantastic support

Sep 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Hemlane's Smart management, and the amount of help you can get is great. My property manager is always willing to pick up the phone and ready to help.

Cons: The software is very easy to navigate once you get a hang of it. There will be some learnings to do for new users.

Overall: Saves time.

Capterra loader

Comprehensive, simple and value for money

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was the software that had the most features relevant to my needs.

Cons: There has been a couple of bugs within the platform unfortunately. Though the support staff is quick to respond and I also have confidence in them as they add new features.

Vendor Response

by Hemlane on November 16, 2018

Thank you, Brett, for the review! We look forward to getting those other features and requests into the product for you. It has been great to work with you.

Hemlane is an awesome property managment service and a cool technology company

Jun 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The tech aspect

Quality of management of properties

Cons: Not great for someone who doesn't know how to use the internet or check email frequently. Even for tech challenged people, this service is easy to learn

Overall: I was really blown away with everything Hemlane offered. The technology aspect of the company is amazing and the user experiene is very friendly and easy to learn

Can't beat value and customer support.

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's simple to navigate and doesn't overwhelm. When you do have difficulty finding something a simple email or phone call generates a very quick response and resolution. They worked quickly to update the software (two days) to make the payment date info. clarification that I needed. I had read about this quick response time in reviews when I was shopping for software systems and I experienced it first hand two months into my subscription.

Overall: Simplicity of use for myself and my tenants. Having my tenants calls taken care of when they occur. I do want to remain aware of what is occurring but don't want to have to be on call 24/7. This works beautifully for that.

Capterra loader

You will never find a better value for property management software!

Nov 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The direct deposit, marketing capabilities and tenant screening functions make property management a breeze.

Cons: The financial section could be a little more user friendly. I'd like to be able to hover over the money and be able to be more interactive with it.

Excellent tool for property owners who want to be Landlord, at the same time Property manager.

Aug 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Accessiblity of property management tools especially with service payments to vendors and rental payments from tenants.

Cons: It won't allow same day showing schedule. When a prospective would want an immediate preview, Im not able to update the dashboard.

Hemlane is Great

Feb 08, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price and the support provided

Cons: Not being able to group units and building and building group.

Overall: I have found the support from Hemlane to be excellent. I am saving a fortune compared to the Real Estate Management Company I was using.

If I need anything, Hemlane tries to get it for me.

We had a stellar experience with Hemlane from my very first phone call. One of the customer rep is a rare jewel.

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am technologically challenged and I found the software very easy to navigate . The customer rep was right there to offer any guidance I needed. She was available on a Sunday to answer any questions I had and was incredibly patient and understanding that we had never been landlords before. She held my hand through the entire process and we met only qualified possible tenants. We were able to choose the tenants we wanted that first day. They have been as wonderful as the customer rep is!

Overall: it was easy to navigate and we found a fabulous tenant as a result right away.

Love the Hemlane system! For an owner-operator of investment real estate, it's IDEAL!

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the features and ease of use of the system. Also, the support from the Hemlane staff is fantastic. It's very light weight, and perfect for the individual real estate investor managing their own properties.

Cons: There's not much to dislike about the system. Small things and and there can be improved, but the Hemlane staff is very open to the feedback to make continuous improvements.

Overall: Helps automate and tie together all of the real estate management activities I perform on our properties.

Delivers as advertised but could be a little more user friendly.

Jan 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I am currently happy with my subscription with them but think that they have room to improve.

Pros: Hemlane helped me market my rental to various outlets, find and screen a tenant, assisted in writing a lease contract through legal zoom access, set up an ACH payment from tenants, and keep track of property payments for accounting purposes.

Cons: I had a difficult time to navigate the actual software at times but eventually figured it out. The ACH also take a bit longer than I anticipated it to hit my actual bank account.

Capterra loader

One stop shop for landlords to list and manage properties and tenants

Jun 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Dashboard is user friendly, and provides a great overview of all the things I need in order to manage my property.

Cons: Managing my prospective tenants can be a bit tricky. it would be nice to be able to control what information is displayed when viewing the list of prospective tenants. Also sorting and filtering beyond the "All/Applicant" option would be great.

Overall: -Saves time

-Makes it easy to manage your property/tenants for first time landlords

-The price point is excellent

Increased my bottom line

May 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been managing 9 properties, primarily in Denver. Hemlane's software and agents (they work with local property managers for certain tasks, such as open houses) have made my management significantly easier.

I don't need to visit my properties as often and I've saved 40% in property management costs by using their software. I don't know why I didn't hear about them earlier.

Terrific tool, really enjoy how it's made my life easier!

Nov 14, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's pretty quick and easy to get right into it and start working. And, I have never experienced such incredible customer support with software - simply the best, and the standard by which all others should be judged.

Cons: There are a couple functionality elements that sometimes leaving me scratching my head. But once I get it, I'm good to go.

Finally software and service wrapped up in a single package

Aug 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been looking around for property management software to help me manage my properties. Surprise to find Hemlane not only does the software, but also offer support for maintenance requests and leasing. Now I can finally fire my expensive property manager! Can't recommend them enough!

Best customer service that I've experienced

May 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I normally don't write reviews, but it is Sunday morning (of a 3 day weekend). We had urgent maintenance issues, and Hemlane's software and services addressed the issue as quickly as possible. Would recommend to anyone.

Best Property Management Company

Jun 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenant Screening

Online portal

Customer service

Overall: In all my years as a landlord, I have always had a numerous amount of issues with tenants. Once I made the switch to Hemlane, virtually all of my tenant troubles have vanished. The feature I like best is the tenant screening and background check. Would recommend this company to every landlord that wants to spend less time worrying, so all of them!

Hemlane is a superb service that greatly improved my experience as a landlord

Jun 27, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer service and the technology

Cons: Not ideal for C class or below properties

Overall: Before Hemlane, I was a do it yourself landlord. I made the occasional error in dealing with tenants and the process was extremely time consuming. After I made the switch to Hemlane, my time spent managing my properties has been greatly reduced and there are never errors made when dealing with tenants.

Good software for marketing

May 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Marketing features are the feature I use most and what keeps me committed to the software, as it pulls through so many sites

Cons: Doesn't work as well w/ lower income Tenants b/c of technology challenge and some don't have bank accounts

Great experience working with Dana & Hemlane

Oct 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Setting up the listings for the house was super easy. Email notifications are useful.

Cons: Hoping one day that Hemlane builds a mobile app!

Vendor Response

by Hemlane on October 31, 2018

Thank you Tony for your review, and we have really enjoyed working with you! We hope to have an app for you soon.

Very satisfied with the experience and customer service provided!

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dana is great! She helped me a lot with any questions I've asked.

I am so glad I found Hemlane, the free trial allowed me get familiar with the software, the powerful advancement made me found my tenant within a day! I can easily manage my rental properties online, it is easy to use, the weekly summary tells you everything you have to know. I highly recommend it!

Cons: In the beginning, you need to spend a little bit of time to explore those functions on Hemlane, but you will get familiar with it when you use it more often.

Flexible product and great service

Aug 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Comprehensive and flexible.

Overall: Covers 90% of what a traditional property manager offers at a fraction of the cost. It's also much more flexible than many other online property management software.

Good option for virtual manager

Nov 29, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like that is it fairly user-friendly and clean.

Cons: Seems like there are some bugs still getting worked out like multiple emails being sent at a time for the same topic.

Overall: I enjoy it. I think their Customer Service department does a great job handling my needs. The interface is user-friendly and everything so far has been fairly turn-key.

Vendor Response

by Hemlane on December 03, 2018

Thank you Christy for the review! We look forward to continuing to work with you and if you need anything or have recommendations, then don't hesitate to reach out!