# Hemlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hemlane the right Property Management solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147198/Hemlane/reviews --- Hemlane 4.8 (224) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hemlane Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SL Seulkee L Product LeadComputer Software, Self-employedUsed the software for: More than 2 years. “I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup.“ March 25, 2026 BW Becky W FounderConsumer Services, Self-employedUsed the software for: Less than 6 months. “It seems that I could always get a call back from sales when I was initially looking at transitioining to Hemlane, but now that I've committed and set up payment, I can only get answers on set up challenges, by submitting a request and waiting 24 hours for a response, that then asks for more details, and screenshots and wait another 24 hours for another response. When I'm pretty confident, the issue could have been remedied with a 30 minute phone or zoom call.“ February 18, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “It efficiently handles all my property management needs, from tenant screening and lease tracking to maintenance requests and financial reporting.“ September 17, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Additionally, the platform currently lacks the functionality for lease signing, which is a notable drawback.“ September 17, 2025 SS Sara S Tenant Communications and rent collectionReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Hemlane is a genious program, they make management,rent collection and tenant communication a breeze. When we ever have questions we just email them and their knowledgable team answers so kindly always resolving the issue smoothly and quickly!!“ July 30, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “However, I found the Tenant pay chart to be quite perplexing, as it was missing several key details that left me feeling uncertain.“ September 17, 2025 MS Mikayla S Property OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “We are quickly able to scan and tell which leases are coming up for the next 30, 60 and 90 days which makes leasing a breeze. “ April 25, 2025 CR Carlie R OwnerArts and Crafts, Self-employedUsed the software for: I used a free trial. “Had issues originally uploading documents. “ January 8, 2026 ## Showing most helpful reviews Showing 1-25 of 224 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica N. Teacher Owner Education Management Used the software for: 1-2 years ### "Clear, Patient, and Proactive Support from Hemlane" August 7, 2025 5.0 I recently reached out to Hemlane regarding a confusing payment reversal, and \[sensitive content hidden\] from their support team went above and beyond to clarify the situation. He took the time to investigate the issue thoroughly and explained the process in a way that was both detailed and easy to understand. I appreciated his transparency about how Hemlane fronts payments and why the reversal occurred when the tenant’s transaction failed. \[sensitive content hidden\] was patient, empathetic, and proactive—he didn’t just leave me hanging with a generic response. He offered practical next steps, including how to handle the late fee and what the tenant might do to resolve the issue with her bank. He even committed to following up personally to ensure the reversal is finalized and the matter resolved. Customer service like this makes a huge difference when you're managing properties and juggling multiple responsibilities. Thank you, \[sensitive content hidden\] and Hemlane, for your professionalism and support! Pros What I like most about Hemlane is the convenience of their system—it streamlines rent collection, communication, and account tracking in a way that saves me time and stress. Cons There isn't a live person to talk to for quicker communication; however, my email was replied to within 24 hours. Alternatives considered [Rentals United](https://www.capterra.com/p/139850/Rentals-United/) Reason for choosing Hemlane easiest to deal with... so far. My money kept disappearing and I could get receipts to support the reason. Review Source PL Paul L. owner Real Estate Used the software for: 2+ years ### "If you self manage your investment properties Hemlane is terrific" November 14, 2025 4.0 Very good and easy to use. Inexpensive basic system. Always listen to customers and strive to improve based on feedback Pros Value, ease of use, interface works well on phone too. Great for self service prop management tracking. We have a team and work orders can get assigned. Rent collection is a breeze - why pay a PM 7-10% to collect your rent when you can automate it here. Cons Accounting interface could use some work - ease of tagging, reductions of duplicates from system and bank, ease of integration with systems such as stessa Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Reason for choosing Hemlane it was much easier and less expensive and more comprehensive Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) You have to use a prop manager to use their appfolio instance Review Source AK Adam K. Realtor Real Estate Used the software for: Less than 6 months ### "Hemlane is Awesome" March 2, 2026 5.0 Pros This is the best property management software that I have ever used, and the learning curve is very manageable. Cons The process for splitting payments can be a little clunky to setup, but the support helped walk me through everything Switched from [RentRedi](https://www.capterra.com/p/199707/RentRedi/) IT was not easy to use, and not easy to split payments Review Source VM Vincent M. None of your business Real Estate Used the software for: Less than 6 months ### "Do not recommend." June 12, 2025 1.0 Terrible. I would not recommend this to anyone. They are not friendly. I just get told to speak to someone else, who tells me I need to speak to someone else. Pros The billing section is alright. The maintenace section works. These are the only two things I havent found bugs in yet. Cons Prospective tenants messaging is broken. Prospective tenants are unable to reply. It just takes them to a pre qual application. The lease generator has bugs. What is filled out when creating the lease, isnt accurately transferred to the actual pdf document. The customer support is useless. \[sensitive content hidden\] replies with a "not my problem" attitude and says I should speak to my onboarding specialist. Review Source Response from Hemlane July 16, 2025 Vincent, This is not the experience we strive to deliver at Hemlane and I want to personally apologize for what you described. I’ve reviewed your feedback carefully and am following up directly with our team to ensure this type of interaction doesn’t happen again. I’ve also reached out to you personally to learn more and see how we can turn things around for you. We appreciate you bringing this to our attention and hope to have the chance to make things right. – Roman, Manager of Customer Success at Hemlane SB Shay B. Member Real Estate Used the software for: 1-2 years ### "Great New Way To Manage Your Tenants " December 11, 2025 5.0 Very good. all work is orchestrated nicely, the teams are good and the platform is just great. I like it. Pros Great platform to manage your tenants from A to Z. very effective and easy to use. it is also beating any PM- in pricing. the support team and the customer teams are just awesome! Cons I think that if it was able to replace also tax reporting in one tool it was even better, but it is still great as it is. Alternatives considered [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) Reason for choosing Hemlane Ease of use and the ability to have a dedicated team help with the ongoing work Review Source EC Earl C. Manager Real Estate Used the software for: 6-12 months ### "Hemlane allows you to scale as if you had a dozen people on payroll!" November 25, 2025 5.0 Overall, Hemlane has made it easy for me to scale to a number of properties I never thought was possible as a solo property manager with very little external support (no permanent staff, only one assistant). Hemlane handles the rest with ease. Pros The team is always listening to feedback and making constant improvements to the product to make it the best software it can be for its customers! It is easy to use and bugs are fixed quickly. Integrations with Plaid is seamless at this point, and the interface is easy for dummies and assistants to use. Cons If I had to put something here, it would be how many steps I have to take to retry a failed payment. Alternatives considered [Nomad](https://www.capterra.com/p/10027231/Nomad/) Reason for choosing Hemlane Nomad was very limited in the scope of virtual PM work they can do. Switched from [Baselane](https://www.capterra.com/p/73351/Baselane/)[Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/)[Avail](https://www.capterra.com/p/181119/Avail/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) I didn't fully switch from Baselane since I use it for banking and bookkeeping and some rent collection, but there aren't enough rent collection features in Baselane so it's only for simple properties with easy-to-manage tenants with few to no maintenance requests. Review Source BS Brent S. Owner Real Estate Used the software for: 6-12 months ### "Great Property Management software" September 17, 2025 5.0 I had a fantastic experience using Hemlane. I truly appreciate its simplicity and user-friendly interface, which makes navigating the platform a breeze. It efficiently handles all my property management needs, from tenant screening and lease tracking to maintenance requests and financial reporting. The ability to manage multiple properties seamlessly in one place has significantly streamlined my workflow, allowing me to focus more on growing my rental business rather than getting bogged down in administrative tasks. Overall, Hemlane has proven to be an indispensable tool for me. Pros The 24-hour response team provided excellent support, addressing any questions I had about the platform promptly. The software itself was user-friendly, allowing me to easily create team members and manage their access levels effectively. This feature enhanced my overall experience by providing both flexibility and control. Cons Overall, I had a positive experience with Hemlane and appreciated many of its features. However, I found the Tenant pay chart to be quite perplexing, as it was missing several key details that left me feeling uncertain. Additionally, the platform currently lacks the functionality for lease signing, which is a notable drawback. It would be incredibly helpful to have the option to save a lease template within Hemlane, allowing tenants to sign it directly through the platform. This would eliminate the need to draft a new lease for digital signing each time, streamlining the process for everyone involved. Switched from [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) I really love Turbo Tenant this platform just allowed me to split payments which was critical as a property manage company to get paid when the tenant paid Review Source SL Seulkee L. Product Lead Computer Software Used the software for: 2+ years ### "New Norm of Property Management" March 25, 2026 5.0 Very satisfied. I recommend it to any landlords. My rental property was in a different state and that wasn't even an issue. Pros I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup. The fee is very reasonable too. I can't think of another alternative as I found the services by typical property management teams are extremely overpriced. Their customer service is super good and reliable. Especially, Lacey was very helpful, going extra mile explaining to me about some complex new features that I couldn't understand quickly. I would recommend Hemlane to anyone who's looking for an alternative to typical property management. This should be the new norm of property management! Cons Nothing at the moment. I didn't use their repair service coordination because I could handle it with my home warranty myself (only a few cases). Review Source YC Yolanda C. Baby sitter Individual & Family Services Used the software for: I used a free trial ### "Good service " March 18, 2026 5.0 The website is easy to use. I felt safe putting in personal information with there security features. Pros The customer service is great good value for money. The website has good features and good security when adding personal information. Cons I don't have any bad thing to say. It was mainly easy contacting customer service with my problem. The only bad thing I have to say is I waited longer than I wanted for a response. Review Source MG Mark G. Owner Public Relations and Communications Used the software for: Less than 6 months ### "Good quality service" February 5, 2026 4.0 Good, efficient. As I said, Requests are responded to in a timely fashion, and when you a renter that is extremely important. Pros Requests are responded to in a timely fashion, and when you a renter that is extremely important to avoid frustration. Cons I can't really think of anything. I don't really know how I am supposed to express that in any other way? Review Source nM nathan M. Owner Real Estate Used the software for: 1-2 years ### "Happy with hemlane " October 3, 2024 4.0 Makes being a landlord easy. Fairly low cost. Pros Tech support. Fast service any time i need help Cons Would like to see better financial tools. Have it set up for tax schedule e. Would like to see a app. Alternatives considered [Stessa](https://www.capterra.com/p/181042/Stessa/) Reason for choosing Hemlane I'm using both. Trying to decide which one to stay with. Review Source Response from Hemlane October 23, 2024 Thank you for your review! We’re glad to hear our tech support has been fast and helpful whenever you’ve needed assistance. We appreciate your suggestions about improving the financial tools and adding better support for the tax schedule E. Your feedback is important to us, and we’re always working on ways to enhance the platform. As for a mobile app, that’s something we’re actively considering for future updates. We’re pleased that Hemlane is helping simplify your role as a landlord, and we’re here to assist with any questions as you compare your options. Thanks for choosing us, and we hope to continue supporting you! TC Terrence C. Realtor Real Estate Used the software for: 1-2 years ### "Hemlane Review" September 19, 2024 5.0 Pros The ability to direct and monitor tenant payments to landlords without needing to have funds go through a trust account. Cons Would like the ability to request security deposit returns from landlord to a tenant. Landlords seem to have trouble initiating this on their own. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) Reason for choosing Hemlane The platform better matched our needs and how we wanted to manage units. Review Source Response from Hemlane October 3, 2024 Hi Terrence, Thank you for your feedback! We're so happy to hear that our direct payment system has been a great match for your property management style. It’s always our goal to create a seamless process for landlords and tenants alike. Regarding your suggestion about requesting security deposit returns, we’ve submitted your feedback to our product and design teams for review. We’re always evolving, and insights like yours help us prioritize what matters most to our users. We appreciate your continued support and are here to assist if you need anything further! LC Lionel C. CEO Real Estate Used the software for: 2+ years ### "Exceptional company and product" September 25, 2024 5.0 One of the best products and vendors I've ever worked with. Pros Hemlane automates all of the most important parts of property management perfectly. Cons I've subscribed to Hemlane for 3 years and I have no meaningful negatives to speak of. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Reason for choosing Hemlane Because it's easier to use and offers the core features at a high value price. Review Source Response from Hemlane October 3, 2024 Hi Lionel, Wow—thank you so much for your glowing review! We're truly honored to hear that Hemlane has been such a valuable tool in your property management journey for the past three years. 😊 It's amazing to know that our automation features have made managing properties easier for you, and we’re especially proud to be counted among the best products you’ve worked with. We continue to keep things simple while delivering maximum value, so your feedback means the world to us! If you ever have any suggestions or ideas for further improvements, we’re always here to listen. Thanks again for your continued trust in Hemlane! KS Karla S. Property Manager Management Consulting Used the software for: I used a free trial ### "Hemlane: Userfriendly, and great customer service" September 20, 2024 5.0 From the beginning they have answer fast, called me back fast, helped me troubleshoot fast, its been awesome! Pros How responsive the company is, and how user friendly the website is Cons there is no move in move out inspection assistance Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) its too expensive so i switched to a company i was recommend Review Source Response from Hemlane October 3, 2024 Hi Karla, Thank you so much for your wonderful review! We're delighted to hear that you've found Hemlane both user-friendly and backed by responsive customer service—our team takes pride in providing fast and helpful support. 😊 We’ve taken note of your suggestion about move-in/move-out inspection assistance and have submitted your feedback to our product and design teams. In the meantime, feel free to check out our customizable templates that might help with inspections here: https://docs.google.com/document/d/1MMNC64Usfgk2H9s8jsDZgzav2DYBhYSts4CPHKfV0fQ/copy We’re excited to continue supporting you and look forward to making your experience even better! JD Josiah D. Realtor, property manager Real Estate Used the software for: Less than 6 months ### "The Best Property Management Software I could find for a start up!" January 23, 2025 5.0 I had a great educational initial call with the team, have had great support and does what I need it to do for a great price point, especially for starting out. Many of the other companies start out at $150 or more a month and I think I am at about $40 with a couple properties. I like how integrated everything is from marketing to applications, to documents for the lease to the Mangement process. Highly Recommend! Pros Excellent Price point, features, quick support responses, owners and tenants portal, and the ability to add 24/7 repair coordination and late payment mediation. Cons A few of the features take a little bit of time to get used to and on the financial reporting as a property manager my clients cannot see all of the financials unless I send it to them or download the report for them so a " all transactions view" would be nice. Review Source Response from Hemlane February 19, 2025 Thanks so much, Josiah! We’re thrilled to hear Hemlane has been such a great fit for your startup. Starting out can be challenging, so it’s awesome to know we’ve been able to provide the tools and support you need at a price that works. Your feedback on financial reporting is super valuable, and we’ll pass it along to our team. It’s exciting to see how you’re using Hemlane to manage everything from marketing to tenant management—thank you for recommending us! TC Tami C. Team Owner - Real Estate Agen Real Estate Used the software for: 2+ years ### "Highly recommend Hemlane!" December 19, 2024 5.0 OUTSTANDING - The few times we have contacted support for primarily training questions we get a prompt and accurate response! Pros RELIABLE! Been using the system for 3+ years and haven NEVER had an access issue or system issue preventing us from executing the required business activities. Cons I have no cons. We've suggested some enhancements but nothing prevents us from running our business as required. Review Source Response from Hemlane January 17, 2025 Thank you, Tami! We’re thrilled to have been a reliable partner for you over the years. Your feedback on enhancements is greatly appreciated, and we’re always here to help with any training or support you need! PR Paul R. Self Employed Real Estate Used the software for: 2+ years ### "Good Communication" April 25, 2025 5.0 Overall 3+ years know using hemlane, I love that it simplifies my operations, and really as is good as I set it up to be. Pros Fast communication, and many different subscription models that fit each landlord and property individually. Cons Sometimes the instructions when I ask support are not very clear regarding issues I am working through. Review Source JB Joseph B. CSR Consumer Services Used the software for: Less than 6 months ### "Customer Service " November 14, 2025 5.0 Overall great experience. As I mentioned professional and friendly. I was not treated like an idiot. Pros The employees are professional, polite, and friendly. They helped me resolve issues quickly and correctly. Cons I do not have a bad word to say based on my limited experience thus far. All I can say are good things. Review Source TP Tracy P. Landlord Real Estate Used the software for: 2+ years ### "Review of Hemlame (as a landlord)" January 7, 2025 5.0 Hemlane is still excellent and a step ahead of other self management softwares, because there are efficient maintenance coordination staff. Pros Extremely comprehensive self management portal. Virtual assistants dealing with repairs are also very efficient. Cons The invoicing - it does not break down which property's charges. Makes it hard to report each property's expenses. Review Source Response from Hemlane January 17, 2025 Thank you, Tracy! We’re glad to hear you find Hemlane efficient. We've passed your feedback on invoicing to the right team to prioritize for future updates! WD William D. Manager Real Estate Used the software for: 2+ years ### "Hemlane is the best property management software on the market" June 10, 2025 5.0 Over several years with multiple properties, i have had an excellent experience. I recommend Hemlane to all my family and friends. Pros Hemlane is very user-friendly. It puts a direct line of communication between tenants and landlords that make payments and service requests a breeze. Cons I have no negative comments. I have several of my properties managed by Hemlane and I am very happy with the user interface. Review Source AC Amy C. Director of Operations and Assets Commercial Real Estate Used the software for: 2+ years ### "Hemlane Help" October 8, 2024 5.0 They are always very responsive when I have questions on how to use Hemlane and give detailed instructions on how to help resolve the issues that I may have. Pros The ability to communicate with tenants and keep track of rent payments Cons Not knowing all of the benefits that Hemlane has to offer and using the site to its full potential Review Source Response from Hemlane October 23, 2024 Thank you for your review! We’re thrilled to hear that you’re finding Hemlane helpful for communicating with tenants and tracking rent payments! It’s great that our team has been able to assist you with any questions, and we’re here to make sure you’re getting the most out of all the features Hemlane has to offer. If you ever want a quick tour of what else the platform can do, just let us know! We’re always happy to help you unlock its full potential. Thanks for being a part of the Hemlane community, and we’re excited to keep supporting you! CW Chaz W. Manager Real Estate Used the software for: 6-12 months ### "Great service" November 27, 2024 5.0 Pros I like how easy it is to use and get help when needed. Cons There are some features like removing interest from a property that people do on accident. Review Source Response from Hemlane January 17, 2025 Thank you, Chaz! We’re glad you find the platform easy to use and our support helpful. Appreciate your feedback—it helps us improve! JB John B. Lineman Construction Used the software for: Less than 6 months ### "Worth a try with self managing" May 30, 2025 5.0 Overall my experience with Hemlane has been awesome. Its easy to collect rent, manage maintenance and share documents with tenants. Pros I was apprehensive about self managing multiple out of state properties but Hemlane has eased my anxiety. Easy to set up and use. Customer service is excellent so I don't feel like I'm going at this alone. Cons Response time on maintenance with Hemlane's chosen vendor could have been better. But I will still continue to use Hemlane. Review Source SW Stanley W. Managing Member Real Estate Used the software for: 2+ years ### "Hemlane is good for the price" September 2, 2023 5.0 Pros It is pretty easy to use. Automatic billing and Cons Do not know how to customize application. for tenant. Do not know how to split utility bill between tenants in a building Review Source Response from Hemlane September 5, 2023 Hi Stanley, thank you so much for leaving us a review. We appreciate the feedback you provided in regards to splitting the utility bills between the tenants, we will keep this in mind as we continue to improve our services! PG Pablo G. Manager (though my wife and I own the properties) Real Estate Used the software for: 2+ years ### "Hemlane is a crucial "member" of our team." July 14, 2023 5.0 It has been phenomenal. Really. Pros User friendly. Clarity. Practicality. Website layout. Credit reports & Background checks Tool. Responsive customer service. Cons Hemlane could have a little more flexibility in the automatic questionnaires prospective tenants receive when they first inquiry. Or we—users—should be able to customize those initial questions. For instance, Hemlane asks whether the inquirer has a "pet." Since service animals are not considered "pets", that question could be misleading when screening someone. While having a service animal is totally fine, some prospective tenants might lie saying they have a service animal when in reality they are actually trying to sneak a pet in. A better question would be: "What animals do you have?" Review Source Talk to a Capterra advisor for free and get results within 15 minutes.