# Hemlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hemlane the right Property Management solution for you? Explore 225 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147198/Hemlane/reviews --- Hemlane 4.8 (225) [View alternatives](https://www.capterra.com/p/147198/Hemlane/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Hemlane Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SL Seulkee L Product LeadComputer Software, Self-employedUsed the software for: More than 2 years. “I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup.“ March 25, 2026 BW Becky W FounderConsumer Services, Self-employedUsed the software for: Less than 6 months. “It seems that I could always get a call back from sales when I was initially looking at transitioining to Hemlane, but now that I've committed and set up payment, I can only get answers on set up challenges, by submitting a request and waiting 24 hours for a response, that then asks for more details, and screenshots and wait another 24 hours for another response. When I'm pretty confident, the issue could have been remedied with a 30 minute phone or zoom call.“ February 18, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “It efficiently handles all my property management needs, from tenant screening and lease tracking to maintenance requests and financial reporting.“ September 17, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Additionally, the platform currently lacks the functionality for lease signing, which is a notable drawback.“ September 17, 2025 SS Sara S Tenant Communications and rent collectionReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Hemlane is a genious program, they make management,rent collection and tenant communication a breeze. When we ever have questions we just email them and their knowledgable team answers so kindly always resolving the issue smoothly and quickly!!“ July 30, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “However, I found the Tenant pay chart to be quite perplexing, as it was missing several key details that left me feeling uncertain.“ September 17, 2025 AU Andy U ManagerAccounting, Self-employedUsed the software for: 1-2 years. “What u like most is the patients and the help service you guys provide and how fast you guys are any issue I have it’s addressed with tenants or my portal you guys have great customer service and I don’t normally do this but you guys are on it“ September 15, 2025 CR Carlie R OwnerArts and Crafts, Self-employedUsed the software for: I used a free trial. “Had issues originally uploading documents. “ January 8, 2026 ## Showing most helpful reviews Showing 1-25 of 225 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica N. Teacher Owner Education Management Used the software for: 1-2 years ### "Clear, Patient, and Proactive Support from Hemlane" August 7, 2025 5.0 I recently reached out to Hemlane regarding a confusing payment reversal, and \[sensitive content hidden\] from their support team went above and beyond to clarify the situation. He took the time to investigate the issue thoroughly and explained the process in a way that was both detailed and easy to understand. I appreciated his transparency about how Hemlane fronts payments and why the reversal occurred when the tenant’s transaction failed. \[sensitive content hidden\] was patient, empathetic, and proactive—he didn’t just leave me hanging with a generic response. He offered practical next steps, including how to handle the late fee and what the tenant might do to resolve the issue with her bank. He even committed to following up personally to ensure the reversal is finalized and the matter resolved. Customer service like this makes a huge difference when you're managing properties and juggling multiple responsibilities. Thank you, \[sensitive content hidden\] and Hemlane, for your professionalism and support! Pros What I like most about Hemlane is the convenience of their system—it streamlines rent collection, communication, and account tracking in a way that saves me time and stress. Cons There isn't a live person to talk to for quicker communication; however, my email was replied to within 24 hours. Alternatives considered [Rentals United](https://www.capterra.com/p/139850/Rentals-United/) Reason for choosing Hemlane easiest to deal with... so far. My money kept disappearing and I could get receipts to support the reason. Review Source EC Earl C. Manager Real Estate Used the software for: 6-12 months ### "Hemlane allows you to scale as if you had a dozen people on payroll!" November 25, 2025 5.0 Overall, Hemlane has made it easy for me to scale to a number of properties I never thought was possible as a solo property manager with very little external support (no permanent staff, only one assistant). Hemlane handles the rest with ease. Pros The team is always listening to feedback and making constant improvements to the product to make it the best software it can be for its customers! It is easy to use and bugs are fixed quickly. Integrations with Plaid is seamless at this point, and the interface is easy for dummies and assistants to use. Cons If I had to put something here, it would be how many steps I have to take to retry a failed payment. Alternatives considered [Nomad](https://www.capterra.com/p/10027231/Nomad/) Reason for choosing Hemlane Nomad was very limited in the scope of virtual PM work they can do. Switched from [Baselane](https://www.capterra.com/p/73351/Baselane/)[Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/)[Avail](https://www.capterra.com/p/181119/Avail/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) I didn't fully switch from Baselane since I use it for banking and bookkeeping and some rent collection, but there aren't enough rent collection features in Baselane so it's only for simple properties with easy-to-manage tenants with few to no maintenance requests. Review Source VM Vincent M. None of your business Real Estate Used the software for: Less than 6 months ### "Do not recommend." June 12, 2025 1.0 Terrible. I would not recommend this to anyone. They are not friendly. I just get told to speak to someone else, who tells me I need to speak to someone else. Pros The billing section is alright. The maintenace section works. These are the only two things I havent found bugs in yet. Cons Prospective tenants messaging is broken. Prospective tenants are unable to reply. It just takes them to a pre qual application. The lease generator has bugs. What is filled out when creating the lease, isnt accurately transferred to the actual pdf document. The customer support is useless. \[sensitive content hidden\] replies with a "not my problem" attitude and says I should speak to my onboarding specialist. Review Source Response from Hemlane July 16, 2025 Vincent, This is not the experience we strive to deliver at Hemlane and I want to personally apologize for what you described. I’ve reviewed your feedback carefully and am following up directly with our team to ensure this type of interaction doesn’t happen again. I’ve also reached out to you personally to learn more and see how we can turn things around for you. We appreciate you bringing this to our attention and hope to have the chance to make things right. – Roman, Manager of Customer Success at Hemlane OW Ofir W. Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Past costumer " April 6, 2026 4.0 I used Hemlane a year ago and looking forward to try it again with a new property I have and hopefully I’ll have a great experience and continue using Hemlane Pros Usability ,and accuracy of data. The ability to be an out of state landlord. I have until now used a property management company. Cons I think Hemlane can be more affordable especially the complete version. Because the complete version, price wise is not far from using a regular property manager. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) Trying to be more hands and and to lower costs Review Source PL Paul L. owner Real Estate Used the software for: 2+ years ### "If you self manage your investment properties Hemlane is terrific" November 14, 2025 4.0 Very good and easy to use. Inexpensive basic system. Always listen to customers and strive to improve based on feedback Pros Value, ease of use, interface works well on phone too. Great for self service prop management tracking. We have a team and work orders can get assigned. Rent collection is a breeze - why pay a PM 7-10% to collect your rent when you can automate it here. Cons Accounting interface could use some work - ease of tagging, reductions of duplicates from system and bank, ease of integration with systems such as stessa Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Reason for choosing Hemlane it was much easier and less expensive and more comprehensive Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) You have to use a prop manager to use their appfolio instance Review Source BS Brent S. Owner Real Estate Used the software for: 6-12 months ### "Great Property Management software" September 17, 2025 5.0 I had a fantastic experience using Hemlane. I truly appreciate its simplicity and user-friendly interface, which makes navigating the platform a breeze. It efficiently handles all my property management needs, from tenant screening and lease tracking to maintenance requests and financial reporting. The ability to manage multiple properties seamlessly in one place has significantly streamlined my workflow, allowing me to focus more on growing my rental business rather than getting bogged down in administrative tasks. Overall, Hemlane has proven to be an indispensable tool for me. Pros The 24-hour response team provided excellent support, addressing any questions I had about the platform promptly. The software itself was user-friendly, allowing me to easily create team members and manage their access levels effectively. This feature enhanced my overall experience by providing both flexibility and control. Cons Overall, I had a positive experience with Hemlane and appreciated many of its features. However, I found the Tenant pay chart to be quite perplexing, as it was missing several key details that left me feeling uncertain. Additionally, the platform currently lacks the functionality for lease signing, which is a notable drawback. It would be incredibly helpful to have the option to save a lease template within Hemlane, allowing tenants to sign it directly through the platform. This would eliminate the need to draft a new lease for digital signing each time, streamlining the process for everyone involved. Switched from [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) I really love Turbo Tenant this platform just allowed me to split payments which was critical as a property manage company to get paid when the tenant paid Review Source SB Shay B. Member Real Estate Used the software for: 1-2 years ### "Great New Way To Manage Your Tenants " December 11, 2025 5.0 Very good. all work is orchestrated nicely, the teams are good and the platform is just great. I like it. Pros Great platform to manage your tenants from A to Z. very effective and easy to use. it is also beating any PM- in pricing. the support team and the customer teams are just awesome! Cons I think that if it was able to replace also tax reporting in one tool it was even better, but it is still great as it is. Alternatives considered [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) Reason for choosing Hemlane Ease of use and the ability to have a dedicated team help with the ongoing work Review Source MS Mikayla S. Property Owner Real Estate Used the software for: 2+ years ### "Tried the Rest and Stayed with the Best!!!" April 25, 2025 5.0 Well thought out from the design of the website and the intuitive access to the different features make it easy to keep track of tenant communication, managing maintenance and repairs, and finding uploaded leases. Pros We love the ease of managing our rental homes. My favorite are the automatic emails and notifications when the rents are hitting our account. We are quickly able to scan and tell which leases are coming up for the next 30, 60 and 90 days which makes leasing a breeze. We love the customer service! We are able to call and get someone on the phone right away to answer our questions. We use Hemlane to keep us organized for our 12 rental properties. Self-managing is a breeze with them and we know we can always up the level of support we need anytime we need it. Cons I wish they had customer service hours on Saturday. It is so easy to get resolutions with them and also to give feedback. I wish that some of the boxes in which to type text were bigger. Like atleast this size instead of the smaller size. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/) Reason for choosing Hemlane best overall product with integration of the financial, property management, work orders, and lease and product organization. Switched from [Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) Poor customer service, difficulty with problem solving, not intuitive for our families in filling out information. Poor overall experience. Review Source AK Adam K. Realtor Real Estate Used the software for: Less than 6 months ### "Hemlane is Awesome" March 2, 2026 5.0 Pros This is the best property management software that I have ever used, and the learning curve is very manageable. Cons The process for splitting payments can be a little clunky to setup, but the support helped walk me through everything Switched from [RentRedi](https://www.capterra.com/p/199707/RentRedi/) IT was not easy to use, and not easy to split payments Review Source Reike P. Community and Property Manager Real Estate Used the software for: 2+ years ### "PROPERTY MANAGEMENT MADE DOPE" January 15, 2025 5.0 Use them! The best choice for a small to medium business. Pros I have served the property management and banking industry and have worked on Yardi, App Folio and AIM, Hemlane is hands down the easiest to use with unsurpassed expertise of quality of service. Cons Time zone from my location to them, however not their fault. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Hemlane Cost\*ease\*friendly team\*sales presentation Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Cost and size of properties and ease in use of product. Review Source Response from Hemlane January 17, 2025 Thanks, Reike! We’re stoked to be your go-to for property management software (and we’ll work on closing that time zone gap for you 😉). We appreciate the love—glad Hemlane’s ease and friendly team won you over! BC Bernadeau C. Acquisitions director Real Estate Used the software for: 1-2 years ### "Hemlane Review" December 5, 2024 5.0 Pros The customer service has been really good. Cons some of the functionality can improve, like bulk actions or the ability to add links and files to messages within the portal to tenants. Switched from [Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) The functionality with Hemlane was much better. Review Source Response from Hemlane January 17, 2025 Thank you, Bernadeau! We're glad you’re enjoying our customer service and improved functionality. We appreciate your feedback on bulk actions and messaging—it's valuable as we continue to enhance the platform! nM nathan M. Owner Real Estate Used the software for: 1-2 years ### "Happy with hemlane " October 3, 2024 4.0 Makes being a landlord easy. Fairly low cost. Pros Tech support. Fast service any time i need help Cons Would like to see better financial tools. Have it set up for tax schedule e. Would like to see a app. Alternatives considered [Stessa](https://www.capterra.com/p/181042/Stessa/) Reason for choosing Hemlane I'm using both. Trying to decide which one to stay with. Review Source Response from Hemlane October 23, 2024 Thank you for your review! We’re glad to hear our tech support has been fast and helpful whenever you’ve needed assistance. We appreciate your suggestions about improving the financial tools and adding better support for the tax schedule E. Your feedback is important to us, and we’re always working on ways to enhance the platform. As for a mobile app, that’s something we’re actively considering for future updates. We’re pleased that Hemlane is helping simplify your role as a landlord, and we’re here to assist with any questions as you compare your options. Thanks for choosing us, and we hope to continue supporting you! LC Lionel C. CEO Real Estate Used the software for: 2+ years ### "Exceptional company and product" September 25, 2024 5.0 One of the best products and vendors I've ever worked with. Pros Hemlane automates all of the most important parts of property management perfectly. Cons I've subscribed to Hemlane for 3 years and I have no meaningful negatives to speak of. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Reason for choosing Hemlane Because it's easier to use and offers the core features at a high value price. Review Source Response from Hemlane October 3, 2024 Hi Lionel, Wow—thank you so much for your glowing review! We're truly honored to hear that Hemlane has been such a valuable tool in your property management journey for the past three years. 😊 It's amazing to know that our automation features have made managing properties easier for you, and we’re especially proud to be counted among the best products you’ve worked with. We continue to keep things simple while delivering maximum value, so your feedback means the world to us! If you ever have any suggestions or ideas for further improvements, we’re always here to listen. Thanks again for your continued trust in Hemlane! SS Sara S. Tenant Communications and rent collection Real Estate Used the software for: 6-12 months ### "Hemlane is the best management,rental collection and tenant communication platform!" July 30, 2025 5.0 Unbelelievable program and unbelievable helpful service. Thank you Hemlane you guys are awesome!! Pros Hemlane is a genious program, they make management,rent collection and tenant communication a breeze. When we ever have questions we just email them and their knowledgable team answers so kindly always resolving the issue smoothly and quickly!! Thank you Hemlane you guys are awesome!! Cons Nothing bad to say, I wish they had a lease renewal document that I dont have to dowload fill out and then upload...Otherwise they're the best!! Switched from [ManageGo](https://www.capterra.com/p/158989/ManageGo/) Because Hemlane offered better features. Review Source JB Jubril B. CEO Real Estate Used the software for: 1-2 years ### "1yr with Hemlane" May 5, 2025 4.0 Definitely a good experience. No hard feelings yet or whatsoever. I signed up for the essential package on one property and basic on another Pros Unique management style that i wanted to try out. They do all the bookings, showings and recommendations for your final selection. Cons The repeated cliche correspondence after people apply to properties. I think it should be made more personable to each induvial application's situation Review Source KV Kaustubh V. Product Management Computer Software Used the software for: 1-2 years ### "Every rental property owner needs Hemlane. Period. " June 13, 2025 5.0 Hemlane is a huge relief. The benefit is an amazing virtual staff that offloads my burden of involvement greatly! They are always super fast, respond quickly over message in the website. Peace of mind due to initial support in the eviction assistance stages is invaluable. Pros Extremely courteous and dependable customer service for me and my tenant! Ease of tracking and payment of expenses through a one time setup Benefit of them willing to work with my home warranty or through their own network - double the backup! Cons Web app is clunky and slow to use on the phone. A native app would make my life a whole lot better. A few outlier cases like collecting rent in full up front, finding numbers of past technicians, changing bank accounts can be painfully hard. I also sense Hemlane phone assistance is good to me as a landlord but my tenant does not get same level of phone service. Also, somehow the number to call for tenants seems always hard to find. Maybe put it front and center? Review Source WD William D. Manager Real Estate Used the software for: 2+ years ### "Hemlane is the best property management software on the market" June 10, 2025 5.0 Over several years with multiple properties, i have had an excellent experience. I recommend Hemlane to all my family and friends. Pros Hemlane is very user-friendly. It puts a direct line of communication between tenants and landlords that make payments and service requests a breeze. Cons I have no negative comments. I have several of my properties managed by Hemlane and I am very happy with the user interface. Review Source CF Courtney F. Driver Consumer Goods Used the software for: Less than 6 months ### "One stop apartment shop " January 19, 2026 5.0 Overall, it has been a positive experience, and the platform serves as a convenient one-stop resource for all apartment-related needs. Pros I appreciate how intuitive and user-friendly the platform is, as well as the breadth of features it offers. Hemlane makes it straightforward to document and track issues as they arise, with built-in time stamps and date records that create clear, organized documentation. This functionality helps ensure accuracy, accountability, and efficient communication when addressing property-related concerns. Cons I found the lack of weekend support is frustrating, as issues can arise outside regular business hours. Review Source RY Ron Y. CEO Landlord Real Estate Used the software for: 1-2 years ### "Great fix instead using a property manager " January 20, 2025 5.0 Pros Easy to use, fast response for tenants requests Cons Can't help with section 8 inspections. I was hoping to have someone there when the inspector comes. You are forced to buy their lockbox. Review Source Response from Hemlane February 19, 2025 Thank you, Ron, for sharing your experience! We’re so happy to hear that Hemlane has made managing your property easier and that you’ve had a great experience with tenant requests. 😊 We appreciate your feedback on Section 8 inspections and lockboxes—your insights are always valuable to us as we continue improving. Thanks for trusting us as your property management software! AN Anny N. Manager Real Estate Used the software for: 2+ years ### "Wish we could continue to use Hemlane" November 4, 2024 5.0 Pros User friendly. Great features. Convenience. Cons Nothing against Hemlane. Love the concept and experience. But all our properties had issues of some sort with the tenants that was best resolved by an experienced local property manager. Review Source Response from Hemlane November 15, 2024 Thank you so much for sharing your experience! We’re really happy to hear that you enjoyed Hemlane's features and found it user-friendly. It sounds like you gave it a great shot, and we completely understand the value of having an experienced local manager when tenant challenges arise. If your situation changes or you ever need our support in the future, don’t hesitate to reach out. Wishing you and your properties all the best – and thank you again for being part of the Hemlane family! TS Theron S. Owner Real Estate Used the software for: 6-12 months ### "Great Strategic Partner" December 18, 2024 5.0 It's been positive, I had a few issues with marketing one of my properties and they were able to talk directly to the Zillow team to fix the issue fast. I highly recommend them. Pros The team. When I have a problem, I call and they pick up. They are fantastic! Cons I would love to have the financials generate a Schedule E for my CPA. Review Source Response from Hemlane January 17, 2025 Thank you, Theron! We're thrilled to hear you’ve had great experiences with our team. Stay tuned—Schedule E will be coming soon! We appreciate your recommendation. JD John D. owner Real Estate Used the software for: Less than 6 months ### "Very happy with Hemlane" October 17, 2024 5.0 Overall experience has been excellent. Very happy with customer service. From the sales, leasing, and tenant management team, everyone has been very responsive and effective in handling all my concerns. Pros Staff is very responsive and work to resolve any issues. Platform has a lot of features and very good Cons Not much that I don't like. Software is sometimes a little difficult to navigate, but it is relatively new to me so it should get easier going forward Review Source Response from Hemlane November 15, 2024 Thank you so much for your kind words and for choosing Hemlane! 😊 We’re thrilled to hear that you've had a positive experience with our team and platform. We work hard to make sure all your questions and concerns are addressed, so it’s great to know we’re hitting the mark! We understand that navigating a new platform can be a bit of a learning curve, and we're here to help as you get more comfortable with the features. If there’s ever anything specific you’d like guidance on, don’t hesitate to reach out! Your feedback means a lot to us as we keep working to improve Hemlane for awesome customers like you. Thanks again for sharing your experience – we’re happy to have you on board! 🙌 LB Leslie B. Asset Management Non-Profit Organization Management Used the software for: Less than 6 months ### "Great customer service" February 27, 2025 5.0 Pros Very responsive and attentive to customer needs and the security of the accounts. Cons None, the customer service representatives \[sensitive content hidden\] do everything in their power to assist. Review Source LM Lev M. Broker Property Manager Real Estate Used the software for: 2+ years ### "I love working with Hemlane" August 30, 2024 5.0 My experience working with Hemlane is great. I recommend it to other Realtors like myself and investors interested in rental properties. Pros The Hemlane platform is easy to use. It helps me manage the properties that I manage for my clients. The best part of Hemlane is the people. From the \[sensitive content hidden\] to the maintenance coordinators, they are all friendly and helpful. You can tell that they want you to succeed. They respond on weekdays and weekends to make sure all is well. I really enjoy working with Hemlane. Cons There is very little that I don't like. I can't think of anything at the moment. Review Source Response from Hemlane October 3, 2024 Hi Lev, Thank you for the fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Hemlane, not just with the platform but also with our team. 😊 It means a lot to us that you feel supported and that our team is helping you succeed—weekends included! We appreciate your recommendations to fellow realtors and investors, and we're grateful to be part of your property management journey. If anything comes to mind that could improve your experience further, don’t hesitate to let us know! Thanks again for being part of the Hemlane community! SW Stanley W. Managing Member Real Estate Used the software for: 2+ years ### "Hemlane is good for the price" September 2, 2023 5.0 Pros It is pretty easy to use. Automatic billing and Cons Do not know how to customize application. for tenant. Do not know how to split utility bill between tenants in a building Review Source Response from Hemlane September 5, 2023 Hi Stanley, thank you so much for leaving us a review. We appreciate the feedback you provided in regards to splitting the utility bills between the tenants, we will keep this in mind as we continue to improve our services! 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