--- title: "Hemlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hemlane the right Property Management solution for you? Explore 226 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147198/Hemlane/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Hemlane 4.8 (226) [View alternatives](https://www.capterra.com/p/147198/Hemlane/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Hemlane Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JC Jacob C Co-OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “We have found significant value in the platform's dedicated repairs and maintenance request coordination capabilities; this has allowed us to spend more time growing our business and less time contacting service providers and remitting payments.“ July 19, 2026 JC Jacob C Co-OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “The current financials and expense tracking capabilities, check the box but nothing more, and was not competitive enough to consolidate and remove the need for our current accounting platform.“ July 19, 2026 SL Seulkee L Product LeadComputer Software, Self-employedUsed the software for: More than 2 years. “I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup.“ March 25, 2026 BW Becky W FounderConsumer Services, Self-employedUsed the software for: Less than 6 months. “It seems that I could always get a call back from sales when I was initially looking at transitioining to Hemlane, but now that I've committed and set up payment, I can only get answers on set up challenges, by submitting a request and waiting 24 hours for a response, that then asks for more details, and screenshots and wait another 24 hours for another response. When I'm pretty confident, the issue could have been remedied with a 30 minute phone or zoom call.“ February 18, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “It efficiently handles all my property management needs, from tenant screening and lease tracking to maintenance requests and financial reporting.“ September 17, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Additionally, the platform currently lacks the functionality for lease signing, which is a notable drawback.“ September 17, 2025 SS Sara S Tenant Communications and rent collectionReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Hemlane is a genious program, they make management,rent collection and tenant communication a breeze. When we ever have questions we just email them and their knowledgable team answers so kindly always resolving the issue smoothly and quickly!!“ July 30, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “However, I found the Tenant pay chart to be quite perplexing, as it was missing several key details that left me feeling uncertain.“ September 17, 2025 ## Showing most helpful reviews Showing 1-25 of 226 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Co-Owner Used the software for: Less than 1 year ### "Hemlane: A Tech-Enabled Platform for Real Estate Property Management" July 20, 2026 5.0 Hemlane has earned the cost of their services by hiring the right people, providing the right technical capabilities, onboarding our tenants, and meeting with us periodically to ensure the delivery of their services are meeting our expectations. Overall, we give them high marks and believe with their continued commitment to customer feedback, investment in the platform's capabilities, it will continue to bring greater value to real estate investors and tenants. Pros Hemlane provides real estate investors with the perfect pairing of technology capabilities and outstanding people to support you and your tenants. The platform is best described as 'subscription model meets al la carte services'. By offering different tiers of service (at different price points), we were able to select what works well for our growing portfolio of LTRs. We have found significant value in the platform's dedicated repairs and maintenance request coordination capabilities; this has allowed us to spend more time growing our business and less time contacting service providers and remitting payments. Lastly, our tenants have provided positive feedback regarding their onboarding experience and their ongoing interactions with Hemlane whether on the phone, or via their mobile app. Cons While Hemlane has been responsive to and attentive to customer feedback when it comes to feature requests and enhancements, there are a couple of notable gaps that would significantly elevate their competitive advantage. 1 - There is currently not a user-friendly mobile app for landlords which would enable easier review of the investor's portfolio, key dashboards / metrics, and quick view of newly submitted maintenance requests (NOTE - one has been implemented for tenant experience). 2 - The current financials and expense tracking capabilities, check the box but nothing more, and was not competitive enough to consolidate and remove the need for our current accounting platform. This current feature lacks robust reporting and visualizations of month over month / year over year tracking and filtering to enable greater analysis. Alternatives considered [Stessa](https://www.capterra.com/p/181042/Stessa/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reasons for choosing Hemlane Quality of product and maturity of capabilities within the platform; the people. Review Source Manager Used the software for: 1-3 years ### "Easy to rent and manage" April 14, 2026 5.0 All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements Pros The user interface is easy to navigate, more cost‑effective than other competitors, and highly beneficial for tenants. Cons Support is available through email or chat only, as phone support is not provided. In urgent situations involving a landlord or tenant, a Customer care phone number may be shared to help resolve the issue quickly Review Source Coach Used the software for: Less than 1 year ### "Past costumer " April 9, 2026 4.0 I used Hemlane a year ago and looking forward to try it again with a new property I have and hopefully I’ll have a great experience and continue using Hemlane Pros Usability ,and accuracy of data. The ability to be an out of state landlord. I have until now used a property management company. Cons I think Hemlane can be more affordable especially the complete version. Because the complete version, price wise is not far from using a regular property manager. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) Trying to be more hands and and to lower costs Review Source Product Lead Used the software for: 3-5 years ### "New Norm of Property Management" April 2, 2026 5.0 Very satisfied. I recommend it to any landlords. My rental property was in a different state and that wasn't even an issue. Pros I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup. The fee is very reasonable too. I can't think of another alternative as I found the services by typical property management teams are extremely overpriced. Their customer service is super good and reliable. Especially, Lacey was very helpful, going extra mile explaining to me about some complex new features that I couldn't understand quickly. I would recommend Hemlane to anyone who's looking for an alternative to typical property management. This should be the new norm of property management! Cons Nothing at the moment. I didn't use their repair service coordination because I could handle it with my home warranty myself (only a few cases). Review Source Baby sitter Used the software for: I used a free trial ### "Good service " March 19, 2026 5.0 The website is easy to use. I felt safe putting in personal information with there security features. Pros The customer service is great good value for money. The website has good features and good security when adding personal information. Cons I don't have any bad thing to say. It was mainly easy contacting customer service with my problem. The only bad thing I have to say is I waited longer than I wanted for a response. Review Source Realtor Used the software for: Less than 1 year ### "Hemlane is Awesome" March 3, 2026 5.0 Pros This is the best property management software that I have ever used, and the learning curve is very manageable. Cons The process for splitting payments can be a little clunky to setup, but the support helped walk me through everything Switched from [RentRedi](https://www.capterra.com/p/199707/RentRedi/) IT was not easy to use, and not easy to split payments Review Source Owner Used the software for: Less than 1 year ### "Good quality service" February 9, 2026 4.0 Good, efficient. As I said, Requests are responded to in a timely fashion, and when you a renter that is extremely important. Pros Requests are responded to in a timely fashion, and when you a renter that is extremely important to avoid frustration. Cons I can't really think of anything. I don't really know how I am supposed to express that in any other way? Review Source Bueno Used the software for: 1-3 years ### "Normal eficaz " February 4, 2026 5.0 Pagos rápidos servicio a través de la aplicación con los encargados del mantenimiento que acuden rapidísimo Pros Respuesta rápida cuando les mande mensajes siempre fue una respuesta inmediata para resolver cualquier problema Cons Nada todo bien gracias servicio a la orden para cuando lo necesite y en todo momento a toda hora de trabajo Review Source Driver Used the software for: Less than 1 year ### "One stop apartment shop " January 20, 2026 5.0 Overall, it has been a positive experience, and the platform serves as a convenient one-stop resource for all apartment-related needs. Pros I appreciate how intuitive and user-friendly the platform is, as well as the breadth of features it offers. Hemlane makes it straightforward to document and track issues as they arise, with built-in time stamps and date records that create clear, organized documentation. This functionality helps ensure accuracy, accountability, and efficient communication when addressing property-related concerns. Cons I found the lack of weekend support is frustrating, as issues can arise outside regular business hours. Review Source Owner Used the software for: I used a free trial ### "Great experience applying, very helpful staff" January 11, 2026 5.0 Good thus far. Happy with them Im the beginning process of applying. Didnt feel pressured or helpless with the application process. Pros Easy streamline process for applying. Felt like i wasn't just another dollar for them to earn. It made me feel human. Cons Had issues originally uploading documents. They helped me troubleshoot and now i have no further issues. Review Source Teacher Owner Used the software for: 1-3 years ### "Clear, Patient, and Proactive Support from Hemlane" November 20, 2025 5.0 I recently reached out to Hemlane regarding a confusing payment reversal, and \[sensitive content hidden\] from their support team went above and beyond to clarify the situation. He took the time to investigate the issue thoroughly and explained the process in a way that was both detailed and easy to understand. I appreciated his transparency about how Hemlane fronts payments and why the reversal occurred when the tenant’s transaction failed. \[sensitive content hidden\] was patient, empathetic, and proactive—he didn’t just leave me hanging with a generic response. He offered practical next steps, including how to handle the late fee and what the tenant might do to resolve the issue with her bank. He even committed to following up personally to ensure the reversal is finalized and the matter resolved. Customer service like this makes a huge difference when you're managing properties and juggling multiple responsibilities. Thank you, \[sensitive content hidden\] and Hemlane, for your professionalism and support! Pros What I like most about Hemlane is the convenience of their system—it streamlines rent collection, communication, and account tracking in a way that saves me time and stress. Cons There isn't a live person to talk to for quicker communication; however, my email was replied to within 24 hours. Alternatives considered [Rentals United](https://www.capterra.com/p/139850/Rentals-United/) Reasons for choosing Hemlane easiest to deal with... so far. My money kept disappearing and I could get receipts to support the reason. Review Source owner Used the software for: 3-5 years ### "If you self manage your investment properties Hemlane is terrific" November 17, 2025 4.0 Very good and easy to use. Inexpensive basic system. Always listen to customers and strive to improve based on feedback Pros Value, ease of use, interface works well on phone too. Great for self service prop management tracking. We have a team and work orders can get assigned. Rent collection is a breeze - why pay a PM 7-10% to collect your rent when you can automate it here. Cons Accounting interface could use some work - ease of tagging, reductions of duplicates from system and bank, ease of integration with systems such as stessa Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) You have to use a prop manager to use their appfolio instance Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Reasons for choosing Hemlane it was much easier and less expensive and more comprehensive Review Source Manager Used the software for: Less than 1 year ### "Hemlane allows you to scale as if you had a dozen people on payroll!" November 27, 2025 5.0 Overall, Hemlane has made it easy for me to scale to a number of properties I never thought was possible as a solo property manager with very little external support (no permanent staff, only one assistant). Hemlane handles the rest with ease. Pros The team is always listening to feedback and making constant improvements to the product to make it the best software it can be for its customers! It is easy to use and bugs are fixed quickly. Integrations with Plaid is seamless at this point, and the interface is easy for dummies and assistants to use. Cons If I had to put something here, it would be how many steps I have to take to retry a failed payment. Switched from [Baselane](https://www.capterra.com/p/73351/Baselane/)[Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/)[Avail](https://www.capterra.com/p/181119/Avail/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) I didn't fully switch from Baselane since I use it for banking and bookkeeping and some rent collection, but there aren't enough rent collection features in Baselane so it's only for simple properties with easy-to-manage tenants with few to no maintenance requests. Alternatives considered [Nomad](https://www.capterra.com/p/10027231/Nomad/) Reasons for choosing Hemlane Nomad was very limited in the scope of virtual PM work they can do. Review Source Owner Used the software for: Less than 1 year ### "Great Property Management software" October 9, 2025 5.0 I had a fantastic experience using Hemlane. I truly appreciate its simplicity and user-friendly interface, which makes navigating the platform a breeze. It efficiently handles all my property management needs, from tenant screening and lease tracking to maintenance requests and financial reporting. The ability to manage multiple properties seamlessly in one place has significantly streamlined my workflow, allowing me to focus more on growing my rental business rather than getting bogged down in administrative tasks. Overall, Hemlane has proven to be an indispensable tool for me. Pros The 24-hour response team provided excellent support, addressing any questions I had about the platform promptly. The software itself was user-friendly, allowing me to easily create team members and manage their access levels effectively. This feature enhanced my overall experience by providing both flexibility and control. Cons Overall, I had a positive experience with Hemlane and appreciated many of its features. However, I found the Tenant pay chart to be quite perplexing, as it was missing several key details that left me feeling uncertain. Additionally, the platform currently lacks the functionality for lease signing, which is a notable drawback. It would be incredibly helpful to have the option to save a lease template within Hemlane, allowing tenants to sign it directly through the platform. This would eliminate the need to draft a new lease for digital signing each time, streamlining the process for everyone involved. Switched from [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) I really love Turbo Tenant this platform just allowed me to split payments which was critical as a property manage company to get paid when the tenant paid Review Source Member Used the software for: 1-3 years ### "Great New Way To Manage Your Tenants " December 12, 2025 5.0 Very good. all work is orchestrated nicely, the teams are good and the platform is just great. I like it. Pros Great platform to manage your tenants from A to Z. very effective and easy to use. it is also beating any PM- in pricing. the support team and the customer teams are just awesome! Cons I think that if it was able to replace also tax reporting in one tool it was even better, but it is still great as it is. Alternatives considered [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) Reasons for choosing Hemlane Ease of use and the ability to have a dedicated team help with the ongoing work Review Source Property Owner Used the software for: 3-5 years ### "Tried the Rest and Stayed with the Best!!!" April 28, 2025 5.0 Well thought out from the design of the website and the intuitive access to the different features make it easy to keep track of tenant communication, managing maintenance and repairs, and finding uploaded leases. Pros We love the ease of managing our rental homes. My favorite are the automatic emails and notifications when the rents are hitting our account. We are quickly able to scan and tell which leases are coming up for the next 30, 60 and 90 days which makes leasing a breeze. We love the customer service! We are able to call and get someone on the phone right away to answer our questions. We use Hemlane to keep us organized for our 12 rental properties. Self-managing is a breeze with them and we know we can always up the level of support we need anytime we need it. Cons I wish they had customer service hours on Saturday. It is so easy to get resolutions with them and also to give feedback. I wish that some of the boxes in which to type text were bigger. Like atleast this size instead of the smaller size. Switched from [Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) Poor customer service, difficulty with problem solving, not intuitive for our families in filling out information. Poor overall experience. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/) Reasons for choosing Hemlane best overall product with integration of the financial, property management, work orders, and lease and product organization. Review Source Senior Software Engineer Used the software for: Less than 1 year ### "The perfect management service for busy professionals" February 4, 2025 5.0 Two thumbs up so far, I transferred all my properties mid way through leases and I'm excited to onboard new tenants Pros Hemlane allows me to be a better investor/operator Cons The only con so far and its a minor one is for creating a rental listing and adding photos you cant rearrange them Switched from [Innago](https://www.capterra.com/p/166893/Innago/) I was very intrigued by the maintenance request coordinator, and how it would free up my time for my day job and to do other renovations on new acquisitions Review Source Response from Hemlane February 19, 2025 Thank you, Erik! It’s awesome to hear that Hemlane is helping you be a better investor and operator—that’s exactly what we aim for! 🙌 We’re glad you’re enjoying the maintenance coordination feature, and we’ll share your feedback about rearranging photos with our product team. Congrats on transferring your properties and onboarding new tenants—we’re excited to be part of your journey! Two thumbs up back to you! 👍👍 Acquisitions director Used the software for: 1-3 years ### "Hemlane Review" December 11, 2024 5.0 Pros The customer service has been really good. Cons some of the functionality can improve, like bulk actions or the ability to add links and files to messages within the portal to tenants. Switched from [Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) The functionality with Hemlane was much better. Review Source Response from Hemlane January 17, 2025 Thank you, Bernadeau! We're glad you’re enjoying our customer service and improved functionality. We appreciate your feedback on bulk actions and messaging—it's valuable as we continue to enhance the platform! Owner Used the software for: Less than 1 year ### "Hemlane Just Works" August 18, 2023 5.0 I've had a good experience with Hemlane and have recommended it to others. It is quick to learn and easy to bill in and out of. The higher tier packages were more expensive than I could pay for the services provided. Pros Gone are the days of going door-to-door accepting rent payments with online payment portals. Cons I wish there were pre-made leases using legally binding e-signatures that could be sent back and forth within the software portal. Switched from [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) The cost of Hemlane was half of Doorloop while providing similar essentials. May switch to a real property management company soon so that I don't have to deal with lease turnovers from a separate state. Alternatives considered [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reasons for choosing Hemlane Cost and functionality from review sites. Review Source Response from Hemlane August 29, 2023 Thanks for the review Quentin! We love to hear what has been working and what types of services our users want to have a more robust experience. With this in mind, we also provide leasing services for properties that are out of state as well! Buy,sell and trade Used the software for: 1-3 years ### "My perfect rental" September 23, 2025 4.0 I've enjoyed talking to \[sensitive content hidden\] she is very knowledgeable. And i like the fact of having several places to choose from Pros Very friendly people and good deals on rentals.I will be happy to finally get a good place to call home. Cons Having to do application online lol, bc im old school so kinda still trying to get used to everything being online. Review Source Product Management Used the software for: 1-3 years ### "Every rental property owner needs Hemlane. Period. " June 16, 2025 5.0 Hemlane is a huge relief. The benefit is an amazing virtual staff that offloads my burden of involvement greatly! They are always super fast, respond quickly over message in the website. Peace of mind due to initial support in the eviction assistance stages is invaluable. Pros Extremely courteous and dependable customer service for me and my tenant! Ease of tracking and payment of expenses through a one time setup Benefit of them willing to work with my home warranty or through their own network - double the backup! Cons Web app is clunky and slow to use on the phone. A native app would make my life a whole lot better. A few outlier cases like collecting rent in full up front, finding numbers of past technicians, changing bank accounts can be painfully hard. I also sense Hemlane phone assistance is good to me as a landlord but my tenant does not get same level of phone service. Also, somehow the number to call for tenants seems always hard to find. Maybe put it front and center? Review Source Realtor, property manager Used the software for: Less than 1 year ### "The Best Property Management Software I could find for a start up!" January 24, 2025 5.0 I had a great educational initial call with the team, have had great support and does what I need it to do for a great price point, especially for starting out. Many of the other companies start out at $150 or more a month and I think I am at about $40 with a couple properties. I like how integrated everything is from marketing to applications, to documents for the lease to the Mangement process. Highly Recommend! Pros Excellent Price point, features, quick support responses, owners and tenants portal, and the ability to add 24/7 repair coordination and late payment mediation. Cons A few of the features take a little bit of time to get used to and on the financial reporting as a property manager my clients cannot see all of the financials unless I send it to them or download the report for them so a " all transactions view" would be nice. Review Source Response from Hemlane February 19, 2025 Thanks so much, Josiah! We’re thrilled to hear Hemlane has been such a great fit for your startup. Starting out can be challenging, so it’s awesome to know we’ve been able to provide the tools and support you need at a price that works. Your feedback on financial reporting is super valuable, and we’ll pass it along to our team. It’s exciting to see how you’re using Hemlane to manage everything from marketing to tenant management—thank you for recommending us! Renter Used the software for: Less than 1 year ### "Hemlane Review" December 8, 2025 5.0 I have made a few requests that were needed to be fulfilled and it has always been efficient between communication and scheduling Pros The quick response from Customer support at anytime of the day. I have made multiple request that needed to be fulfilled and customer support scheduled veru quickly for maintenance. Pinata credit reporting is also a huge plus! Cons Not necessarily a con but an app for renter use would be helpful. Emails seem to be constant which tends to fill my email box up. Review Source CEO Landlord Used the software for: 1-3 years ### "Great fix instead using a property manager " January 21, 2025 5.0 Pros Easy to use, fast response for tenants requests Cons Can't help with section 8 inspections. I was hoping to have someone there when the inspector comes. You are forced to buy their lockbox. Review Source Response from Hemlane February 19, 2025 Thank you, Ron, for sharing your experience! We’re so happy to hear that Hemlane has made managing your property easier and that you’ve had a great experience with tenant requests. 😊 We appreciate your feedback on Section 8 inspections and lockboxes—your insights are always valuable to us as we continue improving. Thanks for trusting us as your property management software! Team Owner - Real Estate Agen Used the software for: 3-5 years ### "Highly recommend Hemlane!" December 22, 2024 5.0 OUTSTANDING - The few times we have contacted support for primarily training questions we get a prompt and accurate response! Pros RELIABLE! Been using the system for 3+ years and haven NEVER had an access issue or system issue preventing us from executing the required business activities. Cons I have no cons. We've suggested some enhancements but nothing prevents us from running our business as required. Review Source Response from Hemlane January 17, 2025 Thank you, Tami! We’re thrilled to have been a reliable partner for you over the years. Your feedback on enhancements is greatly appreciated, and we’re always here to help with any training or support you need! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.