# Hemlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hemlane the right Real Estate Property Management solution for you? Explore 225 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147198/Hemlane/reviews --- Hemlane 4.8 (225) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hemlane Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SL Seulkee L Product LeadComputer Software, Self-employedUsed the software for: More than 2 years. “I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup.“ March 25, 2026 BW Becky W FounderConsumer Services, Self-employedUsed the software for: Less than 6 months. “It seems that I could always get a call back from sales when I was initially looking at transitioining to Hemlane, but now that I've committed and set up payment, I can only get answers on set up challenges, by submitting a request and waiting 24 hours for a response, that then asks for more details, and screenshots and wait another 24 hours for another response. When I'm pretty confident, the issue could have been remedied with a 30 minute phone or zoom call.“ February 18, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “It efficiently handles all my property management needs, from tenant screening and lease tracking to maintenance requests and financial reporting.“ September 17, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Additionally, the platform currently lacks the functionality for lease signing, which is a notable drawback.“ September 17, 2025 SS Sara S Tenant Communications and rent collectionReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Hemlane is a genious program, they make management,rent collection and tenant communication a breeze. When we ever have questions we just email them and their knowledgable team answers so kindly always resolving the issue smoothly and quickly!!“ July 30, 2025 BS Brent S OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “However, I found the Tenant pay chart to be quite perplexing, as it was missing several key details that left me feeling uncertain.“ September 17, 2025 AU Andy U ManagerAccounting, Self-employedUsed the software for: 1-2 years. “What u like most is the patients and the help service you guys provide and how fast you guys are any issue I have it’s addressed with tenants or my portal you guys have great customer service and I don’t normally do this but you guys are on it“ September 15, 2025 CR Carlie R OwnerArts and Crafts, Self-employedUsed the software for: I used a free trial. “Had issues originally uploading documents. “ January 8, 2026 ## Showing most helpful reviews Showing 1-25 of 225 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica N. Teacher Owner Education Management Used the software for: 1-2 years ### "Clear, Patient, and Proactive Support from Hemlane" August 7, 2025 5.0 I recently reached out to regarding a confusing payment reversal, and \[sensitive content hidden\] from their support team went above and beyond to clarify the situation. He took the time to investigate the issue thoroughly and explained the process in a way that was both detailed and easy to understand. I appreciated his transparency about how Hemlane fronts payments and why the reversal occurred when the tenant’s transaction failed. \[sensitive content hidden\] was patient, empathetic, and proactive—he didn’t just leave me hanging with a generic response. He offered practical next steps, including how to handle the late fee and what the tenant might do to resolve the issue with her bank. He even committed to following up personally to ensure the reversal is finalized and the matter resolved. Customer service like this makes a huge difference when you're managing properties and juggling multiple responsibilities. Thank you, \[sensitive content hidden\] and Hemlane, for your professionalism and support! Pros What I like most about is the convenience of their system—it streamlines rent collection, communication, and account tracking in a way that saves me time and stress. Cons There isn't a live person to talk to for quicker communication; however, my email was replied to within 24 hours. Alternatives considered [Rentals United](https://www.capterra.com/p/139850/Rentals-United/) Reason for choosing Hemlane easiest to deal with... so far. My money kept disappearing and I could get receipts to support the reason. Review Source PL Paul L. owner Real Estate Used the software for: 2+ years ### "If you self manage your investment properties Hemlane is terrific" November 14, 2025 4.0 Very good and easy to use. Inexpensive basic system. Always listen to customers and strive to improve based on feedback Pros Value, ease of use, interface works well on phone too. Great for self service prop management tracking. We have a team and work orders can get assigned. Rent collection is a breeze - why pay a PM 7-10% to collect your rent when you can automate it here. Cons Accounting interface could use some work - ease of tagging, reductions of duplicates from system and bank, ease of integration with systems such as stessa Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Reason for choosing Hemlane it was much easier and less expensive and more comprehensive Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) You have to use a prop manager to use their appfolio instance Review Source OW Ofir W. Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Past costumer " April 6, 2026 4.0 I used a year ago and looking forward to try it again with a new property I have and hopefully I’ll have a great experience and continue using Hemlane Pros Usability ,and accuracy of data. The ability to be an out of state landlord. I have until now used a property management company. Cons I think can be more affordable especially the complete version. Because the complete version, price wise is not far from using a regular property manager. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) Trying to be more hands and and to lower costs Review Source VM Vincent M. None of your business Real Estate Used the software for: Less than 6 months ### "Do not recommend." June 12, 2025 1.0 Terrible. I would not recommend this to anyone. They are not friendly. I just get told to speak to someone else, who tells me I need to speak to someone else. Pros The billing section is alright. The maintenace section works. These are the only two things I havent found bugs in yet. Cons Prospective tenants messaging is broken. Prospective tenants are unable to reply. It just takes them to a pre qual application. The lease generator has bugs. What is filled out when creating the lease, isnt accurately transferred to the actual pdf document. The customer support is useless. \[sensitive content hidden\] replies with a "not my problem" attitude and says I should speak to my onboarding specialist. Review Source Response from Hemlane July 16, 2025 Vincent, This is not the experience we strive to deliver at Hemlane and I want to personally apologize for what you described. I’ve reviewed your feedback carefully and am following up directly with our team to ensure this type of interaction doesn’t happen again. I’ve also reached out to you personally to learn more and see how we can turn things around for you. We appreciate you bringing this to our attention and hope to have the chance to make things right. – Roman, Manager of Customer Success at Hemlane AK Adam K. Realtor Real Estate Used the software for: Less than 6 months ### "Hemlane is Awesome" March 2, 2026 5.0 Pros This is the best property management software that I have ever used, and the learning curve is very manageable. Cons The process for splitting payments can be a little clunky to setup, but the support helped walk me through everything Switched from [RentRedi](https://www.capterra.com/p/199707/RentRedi/) IT was not easy to use, and not easy to split payments Review Source EC Earl C. Manager Real Estate Used the software for: 6-12 months ### "Hemlane allows you to scale as if you had a dozen people on payroll!" November 25, 2025 5.0 Overall, has made it easy for me to scale to a number of properties I never thought was possible as a solo property manager with very little external support (no permanent staff, only one assistant). Hemlane handles the rest with ease. Pros The team is always listening to feedback and making constant improvements to the product to make it the best software it can be for its customers! It is easy to use and bugs are fixed quickly. Integrations with Plaid is seamless at this point, and the interface is easy for dummies and assistants to use. Cons If I had to put something here, it would be how many steps I have to take to retry a failed payment. Alternatives considered [Nomad](https://www.capterra.com/p/10027231/Nomad/) Reason for choosing Hemlane Nomad was very limited in the scope of virtual PM work they can do. Switched from [Baselane](https://www.capterra.com/p/73351/Baselane/)[Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/)[Avail](https://www.capterra.com/p/181119/Avail/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) I didn't fully switch from Baselane since I use it for banking and bookkeeping and some rent collection, but there aren't enough rent collection features in Baselane so it's only for simple properties with easy-to-manage tenants with few to no maintenance requests. Review Source BS Brent S. Owner Real Estate Used the software for: 6-12 months ### "Great Property Management software" September 17, 2025 5.0 I had a fantastic experience using . I truly appreciate its simplicity and user-friendly interface, which makes navigating the platform a breeze. It efficiently handles all my property management needs, from tenant screening and lease tracking to maintenance requests and financial reporting. The ability to manage multiple properties seamlessly in one place has significantly streamlined my workflow, allowing me to focus more on growing my rental business rather than getting bogged down in administrative tasks. Overall, Hemlane has proven to be an indispensable tool for me. Pros The 24-hour response team provided excellent support, addressing any questions I had about the platform promptly. The software itself was user-friendly, allowing me to easily create team members and manage their access levels effectively. This feature enhanced my overall experience by providing both flexibility and control. Cons Overall, I had a positive experience with and appreciated many of its features. However, I found the Tenant pay chart to be quite perplexing, as it was missing several key details that left me feeling uncertain. Additionally, the platform currently lacks the functionality for lease signing, which is a notable drawback. It would be incredibly helpful to have the option to save a lease template within Hemlane, allowing tenants to sign it directly through the platform. This would eliminate the need to draft a new lease for digital signing each time, streamlining the process for everyone involved. Switched from [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) I really love Turbo Tenant this platform just allowed me to split payments which was critical as a property manage company to get paid when the tenant paid Review Source SL Seulkee L. Product Lead Computer Software Used the software for: 2+ years ### "New Norm of Property Management" March 25, 2026 5.0 Very satisfied. I recommend it to any landlords. My rental property was in a different state and that wasn't even an issue. Pros I have used for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup. The fee is very reasonable too. I can't think of another alternative as I found the services by typical property management teams are extremely overpriced. Their customer service is super good and reliable. Especially, Lacey was very helpful, going extra mile explaining to me about some complex new features that I couldn't understand quickly. I would recommend Hemlane to anyone who's looking for an alternative to typical property management. This should be the new norm of property management! Cons Nothing at the moment. I didn't use their repair service coordination because I could handle it with my home warranty myself (only a few cases). Review Source YC Yolanda C. Baby sitter Individual & Family Services Used the software for: I used a free trial ### "Good service " March 18, 2026 5.0 The website is easy to use. I felt safe putting in personal information with there security features. Pros The customer service is great good value for money. The website has good features and good security when adding personal information. Cons I don't have any bad thing to say. It was mainly easy contacting customer service with my problem. The only bad thing I have to say is I waited longer than I wanted for a response. Review Source PB Pratik B. Manager Accounting Used the software for: 1-2 years ### "Easy to rent and manage" April 10, 2026 5.0 All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements Pros The user interface is easy to navigate, more cost‑effective than other competitors, and highly beneficial for tenants. Cons Support is available through email or chat only, as phone support is not provided. In urgent situations involving a landlord or tenant, a Customer care phone number may be shared to help resolve the issue quickly Review Source LP Laura P. Business Manager Management Consulting Used the software for: 1-2 years ### "Eliminate Steps in your Management Process" January 14, 2025 5.0 The platform has eliminated steps in the management process, allowing for improved communication between landlords and tenants. Pros The platform is user-friendly, and innovative. Cons The 3 to 5-day waiting period for payments to settle. Meanwhile, I'm sure technology will be available soon to expedite this process. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Rent payments are paid directly to the landlord from the tenant. Review Source Response from Hemlane January 17, 2025 Thank you, Laura! We’re thrilled Hemlane has helped streamline your management process. We're exploring ways to make payment processing as fast and secure as possible for future enhancements! AP Anish P. OWNER Accounting Used the software for: 6-12 months ### "Easy to use" September 26, 2024 4.0 It is good will try till the end of this year and unlock more features! Pros Easy to use with property managers. Great price easy unboarding for new tenants and new properties Cons Reporting section is not detailed. Need Ledges for each proeprty Switched from [Swipecart](https://www.capterra.com/p/252409/Swipecart/) I needed a easier online payment portal for tenants to pay through and now have new property managers that can get their own logins into the software Review Source Response from Hemlane October 3, 2024 Hi Anish, Thank you so much for your feedback and for choosing Hemlane! We're thrilled to hear that you find our platform easy to use and that the onboarding process for your property managers and tenants has been smooth. 🎉 We also appreciate your comments on the reporting section. We're constantly working to enhance the platform and will pass along your feedback about adding ledgers for each property to our product team. Our team reviews this feedback frequently, so we hope to have it on our roadmap soon! In the meantime, feel free to reach out if you need any assistance or have questions as you explore more of our features at support@hemlane.com or phoning (415) 417-0314! Thanks again for your review, and we're excited to continue supporting you throughout the year! TC Terrence C. Realtor Real Estate Used the software for: 1-2 years ### "Hemlane Review" September 19, 2024 5.0 Pros The ability to direct and monitor tenant payments to landlords without needing to have funds go through a trust account. Cons Would like the ability to request security deposit returns from landlord to a tenant. Landlords seem to have trouble initiating this on their own. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) Reason for choosing Hemlane The platform better matched our needs and how we wanted to manage units. Review Source Response from Hemlane October 3, 2024 Hi Terrence, Thank you for your feedback! We're so happy to hear that our direct payment system has been a great match for your property management style. It’s always our goal to create a seamless process for landlords and tenants alike. Regarding your suggestion about requesting security deposit returns, we’ve submitted your feedback to our product and design teams for review. We’re always evolving, and insights like yours help us prioritize what matters most to our users. We appreciate your continued support and are here to assist if you need anything further! LC Lionel C. CEO Real Estate Used the software for: 2+ years ### "Exceptional company and product" September 25, 2024 5.0 One of the best products and vendors I've ever worked with. Pros automates all of the most important parts of property management perfectly. Cons I've subscribed to for 3 years and I have no meaningful negatives to speak of. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Reason for choosing Hemlane Because it's easier to use and offers the core features at a high value price. Review Source Response from Hemlane October 3, 2024 Hi Lionel, Wow—thank you so much for your glowing review! We're truly honored to hear that Hemlane has been such a valuable tool in your property management journey for the past three years. 😊 It's amazing to know that our automation features have made managing properties easier for you, and we’re especially proud to be counted among the best products you’ve worked with. We continue to keep things simple while delivering maximum value, so your feedback means the world to us! If you ever have any suggestions or ideas for further improvements, we’re always here to listen. Thanks again for your continued trust in Hemlane! KS Karla S. Property Manager Management Consulting Used the software for: I used a free trial ### "Hemlane: Userfriendly, and great customer service" September 20, 2024 5.0 From the beginning they have answer fast, called me back fast, helped me troubleshoot fast, its been awesome! Pros How responsive the company is, and how user friendly the website is Cons there is no move in move out inspection assistance Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) its too expensive so i switched to a company i was recommend Review Source Response from Hemlane October 3, 2024 Hi Karla, Thank you so much for your wonderful review! We're delighted to hear that you've found Hemlane both user-friendly and backed by responsive customer service—our team takes pride in providing fast and helpful support. 😊 We’ve taken note of your suggestion about move-in/move-out inspection assistance and have submitted your feedback to our product and design teams. In the meantime, feel free to check out our customizable templates that might help with inspections here: https://docs.google.com/document/d/1MMNC64Usfgk2H9s8jsDZgzav2DYBhYSts4CPHKfV0fQ/copy We’re excited to continue supporting you and look forward to making your experience even better! JP Javier P. Property Manager Real Estate Used the software for: 1-2 years ### "Hemlane is what all other property management softwares should be looking to replicate." June 21, 2023 5.0 I am truly delighted with software. Its intuitive design and user-friendly interface makes navigation a breeze, substantially simplifying the property management process for me. The remarkable ease of use it offers has brought about significant improvements in the overall efficiency of our property operations. But what sets Hemlane apart is their exceptional customer service, always ready to assist, proactive, and remarkably personable, truly epitomizing what a customer-centric organization should be. Moreover, the positive feedback from our tenants reaffirms our decision. They find the platform incredibly convenient to use, making their interactions with us smoother and more satisfactory. All in all, Hemlane has not only streamlined our processes but also fostered happier relationships with our tenants, which, I believe, is a testament to its top-tier service. Pros Ease of use. Intuitive. Easy for tenants to use. GREAT and I mean GREAT customer service. Cons I can't think of any at this time. About 2 years into using the service. Switched from [Avail](https://www.capterra.com/p/181119/Avail/) I was previously a user of the property management software called Avail. During my time with this service, I encountered a few problems that prompted me to switch. Firstly, the platform was somewhat unstable and exhibited occasional glitches. These technical difficulties sometimes prevented my tenants from logging into their accounts. As you can imagine, this was an inconvenience for all parties involved as it impeded crucial functions such as rent payment and maintenance requests.Additionally, I discovered that the system enabled some crafty tenants to manipulate the rent payment process. Specifically, they were able to appear as if they had paid their rent on time by setting a delayed "withdraw" date. This meant that although it looked like the payment was made on schedule, the money wouldn't actually leave their bank account until a later date, effectively allowing them to pay rent late without any apparent violations.However, I should clarify that my experience with Avail was prior to their acquisition by realtor.com. Following this acquisition, it's entirely possible that significant changes have been made to the platform, including addressing these specific issues. The software could have undergone considerable upgrades and bug fixes that have improved its functionality and reliability, although I cannot confirm this as I have not used Avail since it was purchased by realtor.com. If you're considering using this platform, I'd recommend researching current user re Review Source Response from Hemlane June 23, 2023 Thank you so much for taking your time in reviewing us Javier! We love hearing that you have been able to streamline your business and that our support team is able to help foster a positive relationship between you, your tenants, and Hemlane! JD Josiah D. Realtor, property manager Real Estate Used the software for: Less than 6 months ### "The Best Property Management Software I could find for a start up!" January 23, 2025 5.0 I had a great educational initial call with the team, have had great support and does what I need it to do for a great price point, especially for starting out. Many of the other companies start out at $150 or more a month and I think I am at about $40 with a couple properties. I like how integrated everything is from marketing to applications, to documents for the lease to the Mangement process. Highly Recommend! Pros Excellent Price point, features, quick support responses, owners and tenants portal, and the ability to add 24/7 repair coordination and late payment mediation. Cons A few of the features take a little bit of time to get used to and on the financial reporting as a property manager my clients cannot see all of the financials unless I send it to them or download the report for them so a " all transactions view" would be nice. Review Source Response from Hemlane February 19, 2025 Thanks so much, Josiah! We’re thrilled to hear Hemlane has been such a great fit for your startup. Starting out can be challenging, so it’s awesome to know we’ve been able to provide the tools and support you need at a price that works. Your feedback on financial reporting is super valuable, and we’ll pass it along to our team. It’s exciting to see how you’re using Hemlane to manage everything from marketing to tenant management—thank you for recommending us! RS Ronie S. Manager Real Estate Used the software for: 1-2 years ### "Support is Excellent" May 16, 2025 5.0 They have been savers, it is incredible the amount of work they take out of my shoulders. Pros Prompt responses. Super smart and nice people. Support is excellent, Friendly and they care Cons closed on weekends. There is no App, sorry not too many bad things about to meet the minimum !! Review Source PR Paul R. Self Employed Real Estate Used the software for: 2+ years ### "Good Communication" April 25, 2025 5.0 Overall 3+ years know using , I love that it simplifies my operations, and really as is good as I set it up to be. Pros Fast communication, and many different subscription models that fit each landlord and property individually. Cons Sometimes the instructions when I ask support are not very clear regarding issues I am working through. Review Source TG Tay G. Teacher Child Day Care Services Used the software for: Less than 6 months ### "The reviews " November 20, 2025 5.0 Pretty okay need better contact support but over all great they are helpful when you have issue with portal actual help with getting in contact with the right people id give 1 our of 10 Pros support team is amazing they are very helpful with issues only think is they don’t really get you in contact with YOUR landlord they just give you information about how to work the portal Cons The lack of communication from landlord to tenant no return call or message in 2 months and nothing they do have a 15 dollar a day late fee that’s climbs high Review Source CY Cindy Y. Property Manager Real Estate Used the software for: 1-2 years ### "Impressive turnaround time from customer support team" January 15, 2025 4.0 I am impressed with the speedy response time from their support team. You will never get stuck. Pros Reasonable price. Ease of set up. Provides sufficient features required for property management needs and continuous improvement. Cons The showing management feature needs improvement. Eg. After you send out a showing appointment request to a client, you cannot send a different showing appointment after canceling the previous one. Review Source Response from Hemlane January 16, 2025 Thanks so much for your review. And the good news is that we'll be enhancing our showings feature in the upcoming months. Appreciate your feedback on that! GG Gary G. Chef Food & Beverages Used the software for: 1-2 years ### "Great experience " August 25, 2025 5.0 Overall I'm very satisfied with being apart of the experience you guys seem to take great pride in serving the customers Pros I really love the fast response through email you guys really make me feel like I'm appreciated and take my needs with a since of urgency Cons I would really love a contact number to reach out to to better service my needs because the email is great all but a number would really help Review Source RM Rosa M. Property management Real Estate Used the software for: Less than 6 months ### "Worth the money" March 5, 2025 5.0 I love this software, it makes property managing super easy Pros Customer service is truly unmatched.\[sensitive content hidden\] always help me to find a solution and legit seem like they want to assist as opposed to just doing their job because they're getting paid. Cons I wish there was a tutorial on how to upload new properties. But once you get the hang of it, the website is easy to use. Review Source CW Chaz W. Manager Real Estate Used the software for: 6-12 months ### "Great service" November 27, 2024 5.0 Pros I like how easy it is to use and get help when needed. Cons There are some features like removing interest from a property that people do on accident. Review Source Response from Hemlane January 17, 2025 Thank you, Chaz! We’re glad you find the platform easy to use and our support helpful. Appreciate your feedback—it helps us improve! LP Liran P. CEO Real Estate Used the software for: Less than 6 months ### "Liran Review " April 7, 2025 5.0 So far the onboarding was great, my tenants also signed in and registered theirs recurring payments Pros The platform is really user friendly and easy to understand Cons The Complete package is too expensive No sure if it worth it Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.