# Page 2 | Hemlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Hemlane the right Property Management solution for you? Explore 226 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147198/Hemlane/reviews/?page=2 --- Hemlane 4.8 (226) [View alternatives](https://www.capterra.com/p/147198/Hemlane/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Page 2 - Reviews of Hemlane ## Showing most helpful reviews Showing 26-50 of 226 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Seulkee L. Product Lead Computer Software Used the software for: 2+ years ### "New Norm of Property Management" March 25, 2026 5.0 Very satisfied. I recommend it to any landlords. My rental property was in a different state and that wasn't even an issue. Pros I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup. The fee is very reasonable too. I can't think of another alternative as I found the services by typical property management teams are extremely overpriced. Their customer service is super good and reliable. Especially, Lacey was very helpful, going extra mile explaining to me about some complex new features that I couldn't understand quickly. I would recommend Hemlane to anyone who's looking for an alternative to typical property management. This should be the new norm of property management! Cons Nothing at the moment. I didn't use their repair service coordination because I could handle it with my home warranty myself (only a few cases). Review Source AU Andy U. Manager Accounting Used the software for: 1-2 years ### "Happy hemlane landlord " September 15, 2025 5.0 It’s been amazing I been using it since 2020 I believe and zero complaints, if I call your customer support I always get a nice a friendly person and I been getting good help from Carlos very helpful Pros What u like most is the patients and the help service you guys provide and how fast you guys are any issue I have it’s addressed with tenants or my portal you guys have great customer service and I don’t normally do this but you guys are on it Cons Nothing really you guys are very good support to your tenants and the landlord nothing really comes into mind any issues you guys couldn’t help me Review Source MS Mikayla S. Property Owner Real Estate Used the software for: 2+ years ### "Tried the Rest and Stayed with the Best!!!" April 25, 2025 5.0 Well thought out from the design of the website and the intuitive access to the different features make it easy to keep track of tenant communication, managing maintenance and repairs, and finding uploaded leases. Pros We love the ease of managing our rental homes. My favorite are the automatic emails and notifications when the rents are hitting our account. We are quickly able to scan and tell which leases are coming up for the next 30, 60 and 90 days which makes leasing a breeze. We love the customer service! We are able to call and get someone on the phone right away to answer our questions. We use Hemlane to keep us organized for our 12 rental properties. Self-managing is a breeze with them and we know we can always up the level of support we need anytime we need it. Cons I wish they had customer service hours on Saturday. It is so easy to get resolutions with them and also to give feedback. I wish that some of the boxes in which to type text were bigger. Like atleast this size instead of the smaller size. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/) Reason for choosing Hemlane best overall product with integration of the financial, property management, work orders, and lease and product organization. Switched from [Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) Poor customer service, difficulty with problem solving, not intuitive for our families in filling out information. Poor overall experience. Review Source DS David S. Landlord Real Estate Used the software for: 6-12 months ### "Hemlane for the win!" May 6, 2025 4.0 Very positive overall. I was introduced to Hemlane by \[sensitive content hidden\] (YouTube), a real estate mentor of mine. The more \[sensitive content hidden\] spoke with \[sensitive content hidden\], the more I realized that this product was the perfect fit for my small and growing rental business. The product is actually improving over time, quite impressive. Pros The Hemlane software is highly effective and has been a real time saver for me as a small landlord. The price point is very affordable and allows me to scale in size at a reasonable rate. Moreover the interface itself is extremely intuitive and easy to understand. The customer service is simply outstanding, extremely knowledgeable staff that can identify and solve just about any issue/question extremely quickly. Cons Maybe not knowing about all the new features and updates. A tutorial or possibly software update announcements with practical examples of the new features might be helpful. As for the scoring metric, 4 stars is a very high rating for me but imho there are always small ways to improve just about anything. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) I like AppFolio but my PM was a horrible property manager and making more than me at times... Review Source JA Jessica A. Operations Manager Real Estate Used the software for: 2+ years ### "Hemlane is my preferred PM Software." February 24, 2025 5.0 Overall I really like using Hemlane for our PM software. I've used other systems that initially seemed better because they were more robust. But more options doesn't mean easier, or even useful. Hemlane has what we need and I'm happy to be using it. Pros The thing I like most about Hemlane is that it is so user friendly. Not only is the system easy to use, but I can always google a question that directs me to a step-by-step guide in their system I also appreciate that customer service always gets back to me. I know I won't have to chase them down for help. Cons The hardest part isn't even really about Hemlane, but rather onboarding a new client. It'd be easier for everyone if I could create the client account and get it all set up. This is especially difficult for overseas clients. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Hemlane We chose Hemlane for a number of reasons: Easier to use, scaled down to what we actually needed, and cost. Review Source BW Becky W. Founder Consumer Services Used the software for: Less than 6 months ### "4 stars for now" February 18, 2025 4.0 I like the software. I'd used it while working with another realto/property manager and found it much more user friendly and able to adapt to the needs of each landlord client and tenant client. However I hadn't experienced the set up process so when I finally took the plung and subscribed to the software, I felt a little abandond by the lack of immediate support availability. Pros I really like the flexibility of the Hemlane product. It's good to know there are options for the different ways owners provide rentals and services to their tenants. Cons That I wasn't able to actually speak with someone. It seems that I could always get a call back from sales when I was initially looking at transitioining to Hemlane, but now that I've committed and set up payment, I can only get answers on set up challenges, by submitting a request and waiting 24 hours for a response, that then asks for more details, and screenshots and wait another 24 hours for another response. When I'm pretty confident, the issue could have been remedied with a 30 minute phone or zoom call. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Hemlane It is more suited for the clients I have, most of them just own a few units and don't need a full spectrum of services, just the basics. However having he full spectrum of options available is certainly a perk for future growth. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) They have different regulations about the types of banking accounts a property owner can use which made thing more challenging for those clients with a simple ADU or room to rent to track their information. Review Source Response from Hemlane February 19, 2025 Thanks for sharing your experience with us, Becky! We love hearing that Hemlane's flexibility has been a good fit for you and your clients. That said, I completely understand how frustrating it can be to go through back-and-forth emails when a quick call could resolve things faster. We do have phone support available Monday–Friday from 9 AM–5 PM PT, where our team can see your account in real-time and assist just like a Zoom call! They can be reached at (415) 417-0314. If there's anything lingering that we can help with, please don't hesitate to give us a call—we’re happy to help. Thanks again for choosing Hemlane! JD Josiah D. Realtor, property manager Real Estate Used the software for: Less than 6 months ### "The Best Property Management Software I could find for a start up!" January 23, 2025 5.0 I had a great educational initial call with the team, have had great support and does what I need it to do for a great price point, especially for starting out. Many of the other companies start out at $150 or more a month and I think I am at about $40 with a couple properties. I like how integrated everything is from marketing to applications, to documents for the lease to the Mangement process. Highly Recommend! Pros Excellent Price point, features, quick support responses, owners and tenants portal, and the ability to add 24/7 repair coordination and late payment mediation. Cons A few of the features take a little bit of time to get used to and on the financial reporting as a property manager my clients cannot see all of the financials unless I send it to them or download the report for them so a " all transactions view" would be nice. Review Source Response from Hemlane February 19, 2025 Thanks so much, Josiah! We’re thrilled to hear Hemlane has been such a great fit for your startup. Starting out can be challenging, so it’s awesome to know we’ve been able to provide the tools and support you need at a price that works. Your feedback on financial reporting is super valuable, and we’ll pass it along to our team. It’s exciting to see how you’re using Hemlane to manage everything from marketing to tenant management—thank you for recommending us! YC Yolanda C. Baby sitter Individual & Family Services Used the software for: I used a free trial ### "Good service " March 18, 2026 5.0 The website is easy to use. I felt safe putting in personal information with there security features. Pros The customer service is great good value for money. The website has good features and good security when adding personal information. Cons I don't have any bad thing to say. It was mainly easy contacting customer service with my problem. The only bad thing I have to say is I waited longer than I wanted for a response. Review Source CW Christopher W. owner Real Estate Used the software for: 2+ years ### "Hemlane User for property management" February 24, 2025 5.0 Great. It seems to do everything I need. Pros Tracks my properties. Lease expiration reminders. Tenants pay through portal and you can see who is late. The advertising aspect works well. cost is worth it! Cons inability to track income on a bi-weekly schedule. I have many tenants that like paying every two weeks when they get paid. I have to manually override. No app for landlord. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Hemlane price and features that they offered. Good fit Review Source Response from Hemlane February 26, 2025 Christopher, thank you so much for taking the time to share your experience! It’s wonderful to hear that Hemlane is making property management easier for you—especially with tracking properties, lease expirations, and tenant payments. We love knowing that it’s a great fit for your needs! That said, we noticed the 1-star rating for customer support, and we’d truly love to understand what happened. Capterra does not share your email, but your experience with us matters and if we dropped the ball somewhere, we want to make it right. If you have a moment, could you reach out to us at support@hemlane.com or give us a call at (415) 417-0314? Just mention this review—we’d be happy to chat and see how we can improve! Looking forward to hearing from you, and thanks again for being a part of Hemlane! PB Pratik B. Manager Accounting Used the software for: 1-2 years ### "Easy to rent and manage" April 10, 2026 5.0 All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements Pros The user interface is easy to navigate, more cost‑effective than other competitors, and highly beneficial for tenants. Cons Support is available through email or chat only, as phone support is not provided. In urgent situations involving a landlord or tenant, a Customer care phone number may be shared to help resolve the issue quickly Review Source CR Carlie R. Owner Arts and Crafts Used the software for: I used a free trial ### "Great experience applying, very helpful staff" January 8, 2026 5.0 Good thus far. Happy with them Im the beginning process of applying. Didnt feel pressured or helpless with the application process. Pros Easy streamline process for applying. Felt like i wasn't just another dollar for them to earn. It made me feel human. Cons Had issues originally uploading documents. They helped me troubleshoot and now i have no further issues. Review Source MK Melissa K. Secretary Management Consulting Used the software for: Less than 6 months ### "Payment Processing " October 23, 2025 5.0 \[sensitive content hidden\] was Fantastic. He was immediate and pleasant. We had many emails going, and he was right on top of the issue immediately. Pros \[sensitive content hidden\] with Hemlane was fantastic to deal with on a payment processing issue. He responded immediately and was able to fix a big issue. Cons I have no negative issues with this transaction. \[sensitive content hidden\] was fantastic and easy to work with on the payments getting processed. Review Source VR Verified Reviewer admin Real Estate Used the software for: Less than 6 months ### "great product" August 7, 2025 5.0 Hemlane was the best thing I could have done for my very small rental business. Has been very helpful. Pros Hemlane is very easy to use. It was very helpful to have an introductory session with the company before fully committing. Cons There was a slight learning curve with Hemlane in regards to knowing where to look for different things. Review Source JB Joseph B. CSR Consumer Services Used the software for: Less than 6 months ### "Customer Service " November 14, 2025 5.0 Overall great experience. As I mentioned professional and friendly. I was not treated like an idiot. Pros The employees are professional, polite, and friendly. They helped me resolve issues quickly and correctly. Cons I do not have a bad word to say based on my limited experience thus far. All I can say are good things. Review Source RC Ricardo C. Bueno Accounting Used the software for: 1-2 years ### "Normal eficaz " February 2, 2026 5.0 Pagos rápidos servicio a través de la aplicación con los encargados del mantenimiento que acuden rapidísimo Pros Respuesta rápida cuando les mande mensajes siempre fue una respuesta inmediata para resolver cualquier problema Cons Nada todo bien gracias servicio a la orden para cuando lo necesite y en todo momento a toda hora de trabajo Review Source JC Joe C. Owner Real Estate Used the software for: 1-2 years ### "Gets the job done for a good price; needs some UX design attention" February 7, 2025 4.0 Pretty good. There are enough gaps & issues that I keep my eyes open for other property management software platforms to switch to, but have chosen to stick with Hemlane so far. Pros Price feels about right for what you're getting. Hemlane team is pretty responsive and I've good experiences with their tenant placement service. Have had no issues managing tenants using the software. The support resources are valuable - especially if you're just getting started in property management. Cons The software itself needs some serious UX design attention - specifically in the prospective tenant workflow/module. There are aspects of the software that seems like the product manager/development team have never used the software and/or don't understand how their users interact with it. In one instance after submitting a support ticket, Hemlane's own customer support admitted that they recognize some portions of the software are misleading. Review Source Response from Hemlane February 19, 2025 Joe, thank you for your honest feedback! We're glad to hear that you've had positive experiences with our team and tenant placement service. We also appreciate your insights on the prospective tenant workflow. Our product team is always looking to improve, and we'd love to learn more about your experience. If you're open to it, please reach out to us at support@hemlane.com, mentioning this review, so we can better understand your concerns and schedule time to discuss more. Your input helps us make Hemlane better! RS Ronie S. Manager Real Estate Used the software for: 1-2 years ### "Support is Excellent" May 16, 2025 5.0 They have been savers, it is incredible the amount of work they take out of my shoulders. Pros Prompt responses. Super smart and nice people. Support is excellent, Friendly and they care Cons closed on weekends. There is no App, sorry not too many bad things about hemlane to meet the minimum !! Review Source AP Aries P. Realtor Accounting Used the software for: Less than 6 months ### "Great all in one platform for listing rentals and property managament " September 29, 2025 5.0 Very good definitely has given me a leg up on the competition chicagos rental market is very competetive Pros Support is very fast really like using the platform I like that it posts ads on all platforms I enjoy using hemlane. Cons Sometimes the website is a bit slow to uses, I wish that under my zillows ads it lists my brokage instead of hemlane. Review Source LF Lynn F. Buy,sell and trade Apparel & Fashion Used the software for: 1-2 years ### "My perfect rental" September 22, 2025 4.0 I've enjoyed talking to \[sensitive content hidden\] she is very knowledgeable. And i like the fact of having several places to choose from Pros Very friendly people and good deals on rentals.I will be happy to finally get a good place to call home. Cons Having to do application online lol, bc im old school so kinda still trying to get used to everything being online. Review Source TG Tay G. Teacher Child Day Care Services Used the software for: Less than 6 months ### "The reviews " November 20, 2025 5.0 Pretty okay need better contact support but over all great they are helpful when you have issue with portal actual help with getting in contact with the right people id give 1 our of 10 Pros support team is amazing they are very helpful with issues only think is they don’t really get you in contact with YOUR landlord they just give you information about how to work the portal Cons The lack of communication from landlord to tenant no return call or message in 2 months and nothing they do have a 15 dollar a day late fee that’s climbs high Review Source PR Paul R. Self Employed Real Estate Used the software for: 2+ years ### "Good Communication" April 25, 2025 5.0 Overall 3+ years know using hemlane, I love that it simplifies my operations, and really as is good as I set it up to be. Pros Fast communication, and many different subscription models that fit each landlord and property individually. Cons Sometimes the instructions when I ask support are not very clear regarding issues I am working through. Review Source EG Erik G. Senior Software Engineer Computer Software Used the software for: 6-12 months ### "The perfect management service for busy professionals" February 2, 2025 5.0 Two thumbs up so far, I transferred all my properties mid way through leases and I'm excited to onboard new tenants Pros Hemlane allows me to be a better investor/operator Cons The only con so far and its a minor one is for creating a rental listing and adding photos you cant rearrange them Switched from [Innago](https://www.capterra.com/p/166893/Innago/) I was very intrigued by the maintenance request coordinator, and how it would free up my time for my day job and to do other renovations on new acquisitions Review Source Response from Hemlane February 19, 2025 Thank you, Erik! It’s awesome to hear that Hemlane is helping you be a better investor and operator—that’s exactly what we aim for! 🙌 We’re glad you’re enjoying the maintenance coordination feature, and we’ll share your feedback about rearranging photos with our product team. Congrats on transferring your properties and onboarding new tenants—we’re excited to be part of your journey! Two thumbs up back to you! 👍👍 CF Courtney F. Driver Consumer Goods Used the software for: Less than 6 months ### "One stop apartment shop " January 19, 2026 5.0 Overall, it has been a positive experience, and the platform serves as a convenient one-stop resource for all apartment-related needs. Pros I appreciate how intuitive and user-friendly the platform is, as well as the breadth of features it offers. Hemlane makes it straightforward to document and track issues as they arise, with built-in time stamps and date records that create clear, organized documentation. This functionality helps ensure accuracy, accountability, and efficient communication when addressing property-related concerns. Cons I found the lack of weekend support is frustrating, as issues can arise outside regular business hours. Review Source JH Jay H. Owner Real Estate Used the software for: 1-2 years ### "It's like I'm not self-managing" February 3, 2025 5.0 10 out of 10, recommend quite frequently. Pros Portal is very user friendly for both tenant and landlord, but the best part is the 24/7 North American staffed service coordinators. They rock! Cons I wish there were more options to customize expense categories. I don't need nor will never use all that is listed but yet I have to scroll through it all. Alternatives considered [RentRedi](https://www.capterra.com/p/199707/RentRedi/)[Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) Reason for choosing Hemlane 24/7 north american staffed service coordinators Review Source Response from Hemlane February 19, 2025 Thank you, Jay, for such a glowing review! We’re thrilled to hear you’re enjoying the user-friendly portal and love our 24/7 service coordinators—they’ll be so happy to hear they “rock!” 😊 We appreciate your feedback on customizing expense categories and will pass that along to our product team. It’s customers like you who help us improve every day. Thanks for recommending Hemlane—it means the world to us! LP Laura P. Business Manager Management Consulting Used the software for: 1-2 years ### "Eliminate Steps in your Management Process" January 14, 2025 5.0 The Hemlane platform has eliminated steps in the management process, allowing for improved communication between landlords and tenants. Pros The platform is user-friendly, and innovative. Cons The 3 to 5-day waiting period for payments to settle. Meanwhile, I'm sure technology will be available soon to expedite this process. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Rent payments are paid directly to the landlord from the tenant. Review Source Response from Hemlane January 17, 2025 Thank you, Laura! We’re thrilled Hemlane has helped streamline your management process. We're exploring ways to make payment processing as fast and secure as possible for future enhancements! 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