# Page 2 | Hemlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Hemlane the right Real Estate Property Management solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147198/Hemlane/reviews --- Hemlane 4.8 (223) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Hemlane ## Showing most helpful reviews Showing 26-50 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mikayla S. Property Owner Real Estate Used the software for: 2+ years ### "Tried the Rest and Stayed with the Best!!!" April 25, 2025 5.0 Well thought out from the design of the website and the intuitive access to the different features make it easy to keep track of tenant communication, managing maintenance and repairs, and finding uploaded leases. Pros We love the ease of managing our rental homes. My favorite are the automatic emails and notifications when the rents are hitting our account. We are quickly able to scan and tell which leases are coming up for the next 30, 60 and 90 days which makes leasing a breeze. We love the customer service! We are able to call and get someone on the phone right away to answer our questions. We use Hemlane to keep us organized for our 12 rental properties. Self-managing is a breeze with them and we know we can always up the level of support we need anytime we need it. Cons I wish they had customer service hours on Saturday. It is so easy to get resolutions with them and also to give feedback. I wish that some of the boxes in which to type text were bigger. Like atleast this size instead of the smaller size. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/) Reason for choosing Hemlane best overall product with integration of the financial, property management, work orders, and lease and product organization. Switched from [Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) Poor customer service, difficulty with problem solving, not intuitive for our families in filling out information. Poor overall experience. Review Source SS Sara S. Tenant Communications and rent collection Real Estate Used the software for: 6-12 months ### "Hemlane is the best management,rental collection and tenant communication platform!" July 30, 2025 5.0 Unbelelievable program and unbelievable helpful service. Thank you Hemlane you guys are awesome!! Pros Hemlane is a genious program, they make management,rent collection and tenant communication a breeze. When we ever have questions we just email them and their knowledgable team answers so kindly always resolving the issue smoothly and quickly!! Thank you Hemlane you guys are awesome!! Cons Nothing bad to say, I wish they had a lease renewal document that I dont have to dowload fill out and then upload...Otherwise they're the best!! Switched from [ManageGo](https://www.capterra.com/p/158989/ManageGo/) Because Hemlane offered better features. Review Source AU Andy U. Manager Accounting Used the software for: 1-2 years ### "Happy hemlane landlord " September 15, 2025 5.0 It’s been amazing I been using it since 2020 I believe and zero complaints, if I call your customer support I always get a nice a friendly person and I been getting good help from Carlos very helpful Pros What u like most is the patients and the help service you guys provide and how fast you guys are any issue I have it’s addressed with tenants or my portal you guys have great customer service and I don’t normally do this but you guys are on it Cons Nothing really you guys are very good support to your tenants and the landlord nothing really comes into mind any issues you guys couldn’t help me Review Source JA Jessica A. Operations Manager Real Estate Used the software for: 2+ years ### "Hemlane is my preferred PM Software." February 24, 2025 5.0 Overall I really like using Hemlane for our PM software. I've used other systems that initially seemed better because they were more robust. But more options doesn't mean easier, or even useful. Hemlane has what we need and I'm happy to be using it. Pros The thing I like most about Hemlane is that it is so user friendly. Not only is the system easy to use, but I can always google a question that directs me to a step-by-step guide in their system I also appreciate that customer service always gets back to me. I know I won't have to chase them down for help. Cons The hardest part isn't even really about Hemlane, but rather onboarding a new client. It'd be easier for everyone if I could create the client account and get it all set up. This is especially difficult for overseas clients. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Hemlane We chose Hemlane for a number of reasons: Easier to use, scaled down to what we actually needed, and cost. Review Source BW Becky W. Founder Consumer Services Used the software for: Less than 6 months ### "4 stars for now" February 18, 2025 4.0 I like the software. I'd used it while working with another realto/property manager and found it much more user friendly and able to adapt to the needs of each landlord client and tenant client. However I hadn't experienced the set up process so when I finally took the plung and subscribed to the software, I felt a little abandond by the lack of immediate support availability. Pros I really like the flexibility of the Hemlane product. It's good to know there are options for the different ways owners provide rentals and services to their tenants. Cons That I wasn't able to actually speak with someone. It seems that I could always get a call back from sales when I was initially looking at transitioining to Hemlane, but now that I've committed and set up payment, I can only get answers on set up challenges, by submitting a request and waiting 24 hours for a response, that then asks for more details, and screenshots and wait another 24 hours for another response. When I'm pretty confident, the issue could have been remedied with a 30 minute phone or zoom call. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Hemlane It is more suited for the clients I have, most of them just own a few units and don't need a full spectrum of services, just the basics. However having he full spectrum of options available is certainly a perk for future growth. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) They have different regulations about the types of banking accounts a property owner can use which made thing more challenging for those clients with a simple ADU or room to rent to track their information. Review Source Response from Hemlane February 19, 2025 Thanks for sharing your experience with us, Becky! We love hearing that Hemlane's flexibility has been a good fit for you and your clients. That said, I completely understand how frustrating it can be to go through back-and-forth emails when a quick call could resolve things faster. We do have phone support available Monday–Friday from 9 AM–5 PM PT, where our team can see your account in real-time and assist just like a Zoom call! They can be reached at (415) 417-0314. If there's anything lingering that we can help with, please don't hesitate to give us a call—we’re happy to help. Thanks again for choosing Hemlane! DS David S. Landlord Real Estate Used the software for: 6-12 months ### "Hemlane for the win!" May 6, 2025 4.0 Very positive overall. I was introduced to Hemlane by \[sensitive content hidden\] (YouTube), a real estate mentor of mine. The more \[sensitive content hidden\] spoke with \[sensitive content hidden\], the more I realized that this product was the perfect fit for my small and growing rental business. The product is actually improving over time, quite impressive. Pros The Hemlane software is highly effective and has been a real time saver for me as a small landlord. The price point is very affordable and allows me to scale in size at a reasonable rate. Moreover the interface itself is extremely intuitive and easy to understand. The customer service is simply outstanding, extremely knowledgeable staff that can identify and solve just about any issue/question extremely quickly. Cons Maybe not knowing about all the new features and updates. A tutorial or possibly software update announcements with practical examples of the new features might be helpful. As for the scoring metric, 4 stars is a very high rating for me but imho there are always small ways to improve just about anything. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) I like AppFolio but my PM was a horrible property manager and making more than me at times... Review Source CW Christopher W. owner Real Estate Used the software for: 2+ years ### "Hemlane User for property management" February 24, 2025 5.0 Great. It seems to do everything I need. Pros Tracks my properties. Lease expiration reminders. Tenants pay through portal and you can see who is late. The advertising aspect works well. cost is worth it! Cons inability to track income on a bi-weekly schedule. I have many tenants that like paying every two weeks when they get paid. I have to manually override. No app for landlord. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Hemlane price and features that they offered. Good fit Review Source Response from Hemlane February 26, 2025 Christopher, thank you so much for taking the time to share your experience! It’s wonderful to hear that Hemlane is making property management easier for you—especially with tracking properties, lease expirations, and tenant payments. We love knowing that it’s a great fit for your needs! That said, we noticed the 1-star rating for customer support, and we’d truly love to understand what happened. Capterra does not share your email, but your experience with us matters and if we dropped the ball somewhere, we want to make it right. If you have a moment, could you reach out to us at support@hemlane.com or give us a call at (415) 417-0314? Just mention this review—we’d be happy to chat and see how we can improve! Looking forward to hearing from you, and thanks again for being a part of Hemlane! SL Seulkee L. Product Lead Computer Software Used the software for: 2+ years ### "New Norm of Property Management" March 25, 2026 5.0 Very satisfied. I recommend it to any landlords. My rental property was in a different state and that wasn't even an issue. Pros I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup. The fee is very reasonable too. I can't think of another alternative as I found the services by typical property management teams are extremely overpriced. Their customer service is super good and reliable. Especially, Lacey was very helpful, going extra mile explaining to me about some complex new features that I couldn't understand quickly. I would recommend Hemlane to anyone who's looking for an alternative to typical property management. This should be the new norm of property management! Cons Nothing at the moment. I didn't use their repair service coordination because I could handle it with my home warranty myself (only a few cases). Review Source JL Jamie L. Owner Landlord Real Estate Used the software for: 6-12 months ### "Great Property Management Platform!" October 24, 2024 5.0 Its going well so far! \[sensitive content hidden\] great working with Logan to understand the platform and get educated before registering. Seems to have the functionality I need with products and price points that are very competitive. Biggest wish is for the App version to make it a little more mobile friendly. Pros Hemlane is quite intuitive to use and very simple once you have done a task once. Very handy in collecting rent and tracking payment status / back money owed Cons I would love for there to be an App version of Hemlane so I can easily manage my properties from my phone and allow tenants to access it easier. I am finding that prospective tenants are hesitant to apply if they have to log in and do it through a browser. Alternatives considered [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reason for choosing Hemlane Best value as it has all of the features - property management, maintenance coordination, processing payments, managing listings and applicants, etc. A one stop shop Review Source Response from Hemlane November 15, 2024 Thank you for the wonderful review! We’re so glad you’re finding Hemlane easy to use and helpful for keeping your rent collection and payments on track. 🎉 It’s great to hear Logan could support you in getting started, and we’re thrilled you’re finding value in the all-in-one features we offer! We totally understand the convenience of an app and appreciate you sharing that feedback. Mobile accessibility is definitely something we’re keeping in mind as we continue to grow, so stay tuned! Thanks for choosing Hemlane – we’re excited to be part of your property management journey and are always here if you need anything! 😊 JC Joe C. Owner Real Estate Used the software for: 1-2 years ### "Gets the job done for a good price; needs some UX design attention" February 7, 2025 4.0 Pretty good. There are enough gaps & issues that I keep my eyes open for other property management software platforms to switch to, but have chosen to stick with Hemlane so far. Pros Price feels about right for what you're getting. Hemlane team is pretty responsive and I've good experiences with their tenant placement service. Have had no issues managing tenants using the software. The support resources are valuable - especially if you're just getting started in property management. Cons The software itself needs some serious UX design attention - specifically in the prospective tenant workflow/module. There are aspects of the software that seems like the product manager/development team have never used the software and/or don't understand how their users interact with it. In one instance after submitting a support ticket, Hemlane's own customer support admitted that they recognize some portions of the software are misleading. Review Source Response from Hemlane February 19, 2025 Joe, thank you for your honest feedback! We're glad to hear that you've had positive experiences with our team and tenant placement service. We also appreciate your insights on the prospective tenant workflow. Our product team is always looking to improve, and we'd love to learn more about your experience. If you're open to it, please reach out to us at support@hemlane.com, mentioning this review, so we can better understand your concerns and schedule time to discuss more. Your input helps us make Hemlane better! JB Jubril B. CEO Real Estate Used the software for: 1-2 years ### "1yr with Hemlane" May 5, 2025 4.0 Definitely a good experience. No hard feelings yet or whatsoever. I signed up for the essential package on one property and basic on another Pros Unique management style that i wanted to try out. They do all the bookings, showings and recommendations for your final selection. Cons The repeated cliche correspondence after people apply to properties. I think it should be made more personable to each induvial application's situation Review Source MK Melissa K. Secretary Management Consulting Used the software for: Less than 6 months ### "Payment Processing " October 23, 2025 5.0 \[sensitive content hidden\] was Fantastic. He was immediate and pleasant. We had many emails going, and he was right on top of the issue immediately. Pros \[sensitive content hidden\] with Hemlane was fantastic to deal with on a payment processing issue. He responded immediately and was able to fix a big issue. Cons I have no negative issues with this transaction. \[sensitive content hidden\] was fantastic and easy to work with on the payments getting processed. Review Source CR Carlie R. Owner Arts and Crafts Used the software for: I used a free trial ### "Great experience applying, very helpful staff" January 8, 2026 5.0 Good thus far. Happy with them Im the beginning process of applying. Didnt feel pressured or helpless with the application process. Pros Easy streamline process for applying. Felt like i wasn't just another dollar for them to earn. It made me feel human. Cons Had issues originally uploading documents. They helped me troubleshoot and now i have no further issues. Review Source RS Ronie S. Manager Real Estate Used the software for: 1-2 years ### "Support is Excellent" May 16, 2025 5.0 They have been savers, it is incredible the amount of work they take out of my shoulders. Pros Prompt responses. Super smart and nice people. Support is excellent, Friendly and they care Cons closed on weekends. There is no App, sorry not too many bad things about hemlane to meet the minimum !! Review Source VR Verified Reviewer admin Real Estate Used the software for: Less than 6 months ### "great product" August 7, 2025 5.0 Hemlane was the best thing I could have done for my very small rental business. Has been very helpful. Pros Hemlane is very easy to use. It was very helpful to have an introductory session with the company before fully committing. Cons There was a slight learning curve with Hemlane in regards to knowing where to look for different things. Review Source EG Erik G. Senior Software Engineer Computer Software Used the software for: 6-12 months ### "The perfect management service for busy professionals" February 2, 2025 5.0 Two thumbs up so far, I transferred all my properties mid way through leases and I'm excited to onboard new tenants Pros Hemlane allows me to be a better investor/operator Cons The only con so far and its a minor one is for creating a rental listing and adding photos you cant rearrange them Switched from [Innago](https://www.capterra.com/p/166893/Innago/) I was very intrigued by the maintenance request coordinator, and how it would free up my time for my day job and to do other renovations on new acquisitions Review Source Response from Hemlane February 19, 2025 Thank you, Erik! It’s awesome to hear that Hemlane is helping you be a better investor and operator—that’s exactly what we aim for! 🙌 We’re glad you’re enjoying the maintenance coordination feature, and we’ll share your feedback about rearranging photos with our product team. Congrats on transferring your properties and onboarding new tenants—we’re excited to be part of your journey! Two thumbs up back to you! 👍👍 LP Laura P. Business Manager Management Consulting Used the software for: 1-2 years ### "Eliminate Steps in your Management Process" January 14, 2025 5.0 The Hemlane platform has eliminated steps in the management process, allowing for improved communication between landlords and tenants. Pros The platform is user-friendly, and innovative. Cons The 3 to 5-day waiting period for payments to settle. Meanwhile, I'm sure technology will be available soon to expedite this process. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Rent payments are paid directly to the landlord from the tenant. Review Source Response from Hemlane January 17, 2025 Thank you, Laura! We’re thrilled Hemlane has helped streamline your management process. We're exploring ways to make payment processing as fast and secure as possible for future enhancements! KV Kaustubh V. Product Management Computer Software Used the software for: 1-2 years ### "Every rental property owner needs Hemlane. Period. " June 13, 2025 5.0 Hemlane is a huge relief. The benefit is an amazing virtual staff that offloads my burden of involvement greatly! They are always super fast, respond quickly over message in the website. Peace of mind due to initial support in the eviction assistance stages is invaluable. Pros Extremely courteous and dependable customer service for me and my tenant! Ease of tracking and payment of expenses through a one time setup Benefit of them willing to work with my home warranty or through their own network - double the backup! Cons Web app is clunky and slow to use on the phone. A native app would make my life a whole lot better. A few outlier cases like collecting rent in full up front, finding numbers of past technicians, changing bank accounts can be painfully hard. I also sense Hemlane phone assistance is good to me as a landlord but my tenant does not get same level of phone service. Also, somehow the number to call for tenants seems always hard to find. Maybe put it front and center? Review Source BC Bernadeau C. Acquisitions director Real Estate Used the software for: 1-2 years ### "Hemlane Review" December 5, 2024 5.0 Pros The customer service has been really good. Cons some of the functionality can improve, like bulk actions or the ability to add links and files to messages within the portal to tenants. Switched from [Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) The functionality with Hemlane was much better. Review Source Response from Hemlane January 17, 2025 Thank you, Bernadeau! We're glad you’re enjoying our customer service and improved functionality. We appreciate your feedback on bulk actions and messaging—it's valuable as we continue to enhance the platform! JH Jay H. Owner Real Estate Used the software for: 1-2 years ### "It's like I'm not self-managing" February 3, 2025 5.0 10 out of 10, recommend quite frequently. Pros Portal is very user friendly for both tenant and landlord, but the best part is the 24/7 North American staffed service coordinators. They rock! Cons I wish there were more options to customize expense categories. I don't need nor will never use all that is listed but yet I have to scroll through it all. Alternatives considered [RentRedi](https://www.capterra.com/p/199707/RentRedi/)[Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) Reason for choosing Hemlane 24/7 north american staffed service coordinators Review Source Response from Hemlane February 19, 2025 Thank you, Jay, for such a glowing review! We’re thrilled to hear you’re enjoying the user-friendly portal and love our 24/7 service coordinators—they’ll be so happy to hear they “rock!” 😊 We appreciate your feedback on customizing expense categories and will pass that along to our product team. It’s customers like you who help us improve every day. Thanks for recommending Hemlane—it means the world to us! LF Lynn F. Buy,sell and trade Apparel & Fashion Used the software for: 1-2 years ### "My perfect rental" September 22, 2025 4.0 I've enjoyed talking to \[sensitive content hidden\] she is very knowledgeable. And i like the fact of having several places to choose from Pros Very friendly people and good deals on rentals.I will be happy to finally get a good place to call home. Cons Having to do application online lol, bc im old school so kinda still trying to get used to everything being online. Review Source JB Joseph B. CSR Consumer Services Used the software for: Less than 6 months ### "Customer Service " November 14, 2025 5.0 Overall great experience. As I mentioned professional and friendly. I was not treated like an idiot. Pros The employees are professional, polite, and friendly. They helped me resolve issues quickly and correctly. Cons I do not have a bad word to say based on my limited experience thus far. All I can say are good things. Review Source AN Anny N. Manager Real Estate Used the software for: 2+ years ### "Wish we could continue to use Hemlane" November 4, 2024 5.0 Pros User friendly. Great features. Convenience. Cons Nothing against Hemlane. Love the concept and experience. But all our properties had issues of some sort with the tenants that was best resolved by an experienced local property manager. Review Source Response from Hemlane November 15, 2024 Thank you so much for sharing your experience! We’re really happy to hear that you enjoyed Hemlane's features and found it user-friendly. It sounds like you gave it a great shot, and we completely understand the value of having an experienced local manager when tenant challenges arise. If your situation changes or you ever need our support in the future, don’t hesitate to reach out. Wishing you and your properties all the best – and thank you again for being part of the Hemlane family! CY Cindy Y. Property Manager Real Estate Used the software for: 1-2 years ### "Impressive turnaround time from customer support team" January 15, 2025 4.0 I am impressed with the speedy response time from their support team. You will never get stuck. Pros Reasonable price. Ease of set up. Provides sufficient features required for property management needs and continuous improvement. Cons The showing management feature needs improvement. Eg. After you send out a showing appointment request to a client, you cannot send a different showing appointment after canceling the previous one. Review Source Response from Hemlane January 16, 2025 Thanks so much for your review. And the good news is that we'll be enhancing our showings feature in the upcoming months. Appreciate your feedback on that! RC Ricardo C. Bueno Accounting Used the software for: 1-2 years ### "Normal eficaz " February 2, 2026 5.0 Pagos rápidos servicio a través de la aplicación con los encargados del mantenimiento que acuden rapidísimo Pros Respuesta rápida cuando les mande mensajes siempre fue una respuesta inmediata para resolver cualquier problema Cons Nada todo bien gracias servicio a la orden para cuando lo necesite y en todo momento a toda hora de trabajo Review Source Talk to a Capterra advisor for free and get results within 15 minutes.