--- title: "Page 2 | Hemlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Hemlane the right Lease Management solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147198/Hemlane/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Hemlane 4.8 (227) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 2 - Reviews of Hemlane ## Showing most helpful reviews Showing 26-50 of 227 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Seulkee L. Product Lead Computer Software Used the software for: 2+ years ### "New Norm of Property Management" March 25, 2026 5.0 Very satisfied. I recommend it to any landlords. My rental property was in a different state and that wasn't even an issue. Pros I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup. The fee is very reasonable too. I can't think of another alternative as I found the services by typical property management teams are extremely overpriced. Their customer service is super good and reliable. Especially, Lacey was very helpful, going extra mile explaining to me about some complex new features that I couldn't understand quickly. I would recommend Hemlane to anyone who's looking for an alternative to typical property management. This should be the new norm of property management! Cons Nothing at the moment. I didn't use their repair service coordination because I could handle it with my home warranty myself (only a few cases). Review Source SS Sara S. Tenant Communications and rent collection Real Estate Used the software for: 6-12 months ### "Hemlane is the best management,rental collection and tenant communication platform!" July 30, 2025 5.0 Unbelelievable program and unbelievable helpful service. Thank you Hemlane you guys are awesome!! Pros Hemlane is a genious program, they make management,rent collection and tenant communication a breeze. When we ever have questions we just email them and their knowledgable team answers so kindly always resolving the issue smoothly and quickly!! Thank you Hemlane you guys are awesome!! Cons Nothing bad to say, I wish they had a lease renewal document that I dont have to dowload fill out and then upload...Otherwise they're the best!! Switched from [ManageGo](https://www.capterra.com/p/158989/ManageGo/) Because Hemlane offered better features. Review Source AU Andy U. Manager Accounting Used the software for: 1-2 years ### "Happy hemlane landlord " September 15, 2025 5.0 It’s been amazing I been using it since 2020 I believe and zero complaints, if I call your customer support I always get a nice a friendly person and I been getting good help from Carlos very helpful Pros What u like most is the patients and the help service you guys provide and how fast you guys are any issue I have it’s addressed with tenants or my portal you guys have great customer service and I don’t normally do this but you guys are on it Cons Nothing really you guys are very good support to your tenants and the landlord nothing really comes into mind any issues you guys couldn’t help me Review Source YC Yolanda C. Baby sitter Individual & Family Services Used the software for: I used a free trial ### "Good service " March 18, 2026 5.0 The website is easy to use. I felt safe putting in personal information with there security features. Pros The customer service is great good value for money. The website has good features and good security when adding personal information. Cons I don't have any bad thing to say. It was mainly easy contacting customer service with my problem. The only bad thing I have to say is I waited longer than I wanted for a response. Review Source DS David S. Landlord Real Estate Used the software for: 6-12 months ### "Hemlane for the win!" May 6, 2025 4.0 Very positive overall. I was introduced to Hemlane by \[sensitive content hidden\] (YouTube), a real estate mentor of mine. The more \[sensitive content hidden\] spoke with \[sensitive content hidden\], the more I realized that this product was the perfect fit for my small and growing rental business. The product is actually improving over time, quite impressive. Pros The Hemlane software is highly effective and has been a real time saver for me as a small landlord. The price point is very affordable and allows me to scale in size at a reasonable rate. Moreover the interface itself is extremely intuitive and easy to understand. The customer service is simply outstanding, extremely knowledgeable staff that can identify and solve just about any issue/question extremely quickly. Cons Maybe not knowing about all the new features and updates. A tutorial or possibly software update announcements with practical examples of the new features might be helpful. As for the scoring metric, 4 stars is a very high rating for me but imho there are always small ways to improve just about anything. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) I like AppFolio but my PM was a horrible property manager and making more than me at times... Review Source PB Pratik B. Manager Accounting Used the software for: 1-2 years ### "Easy to rent and manage" April 10, 2026 5.0 All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements Pros The user interface is easy to navigate, more cost‑effective than other competitors, and highly beneficial for tenants. Cons Support is available through email or chat only, as phone support is not provided. In urgent situations involving a landlord or tenant, a Customer care phone number may be shared to help resolve the issue quickly Review Source VM Vincent M. None of your business Real Estate Used the software for: Less than 6 months ### "Do not recommend." June 12, 2025 1.0 Terrible. I would not recommend this to anyone. They are not friendly. I just get told to speak to someone else, who tells me I need to speak to someone else. Pros The billing section is alright. The maintenace section works. These are the only two things I havent found bugs in yet. Cons Prospective tenants messaging is broken. Prospective tenants are unable to reply. It just takes them to a pre qual application. The lease generator has bugs. What is filled out when creating the lease, isnt accurately transferred to the actual pdf document. The customer support is useless. \[sensitive content hidden\] replies with a "not my problem" attitude and says I should speak to my onboarding specialist. Review Source Response from Hemlane July 16, 2025 Vincent, This is not the experience we strive to deliver at Hemlane and I want to personally apologize for what you described. I’ve reviewed your feedback carefully and am following up directly with our team to ensure this type of interaction doesn’t happen again. I’ve also reached out to you personally to learn more and see how we can turn things around for you. We appreciate you bringing this to our attention and hope to have the chance to make things right. – Roman, Manager of Customer Success at Hemlane CR Carlie R. Owner Arts and Crafts Used the software for: I used a free trial ### "Great experience applying, very helpful staff" January 8, 2026 5.0 Good thus far. Happy with them Im the beginning process of applying. Didnt feel pressured or helpless with the application process. Pros Easy streamline process for applying. Felt like i wasn't just another dollar for them to earn. It made me feel human. Cons Had issues originally uploading documents. They helped me troubleshoot and now i have no further issues. Review Source MK Melissa K. Secretary Management Consulting Used the software for: Less than 6 months ### "Payment Processing " October 23, 2025 5.0 \[sensitive content hidden\] was Fantastic. He was immediate and pleasant. We had many emails going, and he was right on top of the issue immediately. Pros \[sensitive content hidden\] with Hemlane was fantastic to deal with on a payment processing issue. He responded immediately and was able to fix a big issue. Cons I have no negative issues with this transaction. \[sensitive content hidden\] was fantastic and easy to work with on the payments getting processed. Review Source VR Verified Reviewer admin Real Estate Used the software for: Less than 6 months ### "great product" August 7, 2025 5.0 Hemlane was the best thing I could have done for my very small rental business. Has been very helpful. Pros Hemlane is very easy to use. It was very helpful to have an introductory session with the company before fully committing. Cons There was a slight learning curve with Hemlane in regards to knowing where to look for different things. Review Source RC Ricardo C. Bueno Accounting Used the software for: 1-2 years ### "Normal eficaz " February 2, 2026 5.0 Pagos rápidos servicio a través de la aplicación con los encargados del mantenimiento que acuden rapidísimo Pros Respuesta rápida cuando les mande mensajes siempre fue una respuesta inmediata para resolver cualquier problema Cons Nada todo bien gracias servicio a la orden para cuando lo necesite y en todo momento a toda hora de trabajo Review Source JA Jessica A. Operations Manager Real Estate Used the software for: 2+ years ### "Hemlane is my preferred PM Software." February 24, 2025 5.0 Overall I really like using Hemlane for our PM software. I've used other systems that initially seemed better because they were more robust. But more options doesn't mean easier, or even useful. Hemlane has what we need and I'm happy to be using it. Pros The thing I like most about Hemlane is that it is so user friendly. Not only is the system easy to use, but I can always google a question that directs me to a step-by-step guide in their system I also appreciate that customer service always gets back to me. I know I won't have to chase them down for help. Cons The hardest part isn't even really about Hemlane, but rather onboarding a new client. It'd be easier for everyone if I could create the client account and get it all set up. This is especially difficult for overseas clients. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Hemlane We chose Hemlane for a number of reasons: Easier to use, scaled down to what we actually needed, and cost. Review Source JB Joseph B. CSR Consumer Services Used the software for: Less than 6 months ### "Customer Service " November 14, 2025 5.0 Overall great experience. As I mentioned professional and friendly. I was not treated like an idiot. Pros The employees are professional, polite, and friendly. They helped me resolve issues quickly and correctly. Cons I do not have a bad word to say based on my limited experience thus far. All I can say are good things. Review Source JB Jubril B. CEO Real Estate Used the software for: 1-2 years ### "1yr with Hemlane" May 5, 2025 4.0 Definitely a good experience. No hard feelings yet or whatsoever. I signed up for the essential package on one property and basic on another Pros Unique management style that i wanted to try out. They do all the bookings, showings and recommendations for your final selection. Cons The repeated cliche correspondence after people apply to properties. I think it should be made more personable to each induvial application's situation Review Source AP Aries P. Realtor Accounting Used the software for: Less than 6 months ### "Great all in one platform for listing rentals and property managament " September 29, 2025 5.0 Very good definitely has given me a leg up on the competition chicagos rental market is very competetive Pros Support is very fast really like using the platform I like that it posts ads on all platforms I enjoy using hemlane. Cons Sometimes the website is a bit slow to uses, I wish that under my zillows ads it lists my brokage instead of hemlane. Review Source BW Becky W. Founder Consumer Services Used the software for: Less than 6 months ### "4 stars for now" February 18, 2025 4.0 I like the software. I'd used it while working with another realto/property manager and found it much more user friendly and able to adapt to the needs of each landlord client and tenant client. However I hadn't experienced the set up process so when I finally took the plung and subscribed to the software, I felt a little abandond by the lack of immediate support availability. Pros I really like the flexibility of the Hemlane product. It's good to know there are options for the different ways owners provide rentals and services to their tenants. Cons That I wasn't able to actually speak with someone. It seems that I could always get a call back from sales when I was initially looking at transitioining to Hemlane, but now that I've committed and set up payment, I can only get answers on set up challenges, by submitting a request and waiting 24 hours for a response, that then asks for more details, and screenshots and wait another 24 hours for another response. When I'm pretty confident, the issue could have been remedied with a 30 minute phone or zoom call. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Hemlane It is more suited for the clients I have, most of them just own a few units and don't need a full spectrum of services, just the basics. However having he full spectrum of options available is certainly a perk for future growth. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) They have different regulations about the types of banking accounts a property owner can use which made thing more challenging for those clients with a simple ADU or room to rent to track their information. Review Source Response from Hemlane February 19, 2025 Thanks for sharing your experience with us, Becky! We love hearing that Hemlane's flexibility has been a good fit for you and your clients. That said, I completely understand how frustrating it can be to go through back-and-forth emails when a quick call could resolve things faster. We do have phone support available Monday–Friday from 9 AM–5 PM PT, where our team can see your account in real-time and assist just like a Zoom call! They can be reached at (415) 417-0314. If there's anything lingering that we can help with, please don't hesitate to give us a call—we’re happy to help. Thanks again for choosing Hemlane! TG Tay G. Teacher Child Day Care Services Used the software for: Less than 6 months ### "The reviews " November 20, 2025 5.0 Pretty okay need better contact support but over all great they are helpful when you have issue with portal actual help with getting in contact with the right people id give 1 our of 10 Pros support team is amazing they are very helpful with issues only think is they don’t really get you in contact with YOUR landlord they just give you information about how to work the portal Cons The lack of communication from landlord to tenant no return call or message in 2 months and nothing they do have a 15 dollar a day late fee that’s climbs high Review Source RS Ronie S. Manager Real Estate Used the software for: 1-2 years ### "Support is Excellent" May 16, 2025 5.0 They have been savers, it is incredible the amount of work they take out of my shoulders. Pros Prompt responses. Super smart and nice people. Support is excellent, Friendly and they care Cons closed on weekends. There is no App, sorry not too many bad things about hemlane to meet the minimum !! Review Source CW Christopher W. owner Real Estate Used the software for: 2+ years ### "Hemlane User for property management" February 24, 2025 5.0 Great. It seems to do everything I need. Pros Tracks my properties. Lease expiration reminders. Tenants pay through portal and you can see who is late. The advertising aspect works well. cost is worth it! Cons inability to track income on a bi-weekly schedule. I have many tenants that like paying every two weeks when they get paid. I have to manually override. No app for landlord. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Hemlane price and features that they offered. Good fit Review Source Response from Hemlane February 26, 2025 Christopher, thank you so much for taking the time to share your experience! It’s wonderful to hear that Hemlane is making property management easier for you—especially with tracking properties, lease expirations, and tenant payments. We love knowing that it’s a great fit for your needs! That said, we noticed the 1-star rating for customer support, and we’d truly love to understand what happened. Capterra does not share your email, but your experience with us matters and if we dropped the ball somewhere, we want to make it right. If you have a moment, could you reach out to us at support@hemlane.com or give us a call at (415) 417-0314? Just mention this review—we’d be happy to chat and see how we can improve! Looking forward to hearing from you, and thanks again for being a part of Hemlane! CF Courtney F. Driver Consumer Goods Used the software for: Less than 6 months ### "One stop apartment shop " January 19, 2026 5.0 Overall, it has been a positive experience, and the platform serves as a convenient one-stop resource for all apartment-related needs. Pros I appreciate how intuitive and user-friendly the platform is, as well as the breadth of features it offers. Hemlane makes it straightforward to document and track issues as they arise, with built-in time stamps and date records that create clear, organized documentation. This functionality helps ensure accuracy, accountability, and efficient communication when addressing property-related concerns. Cons I found the lack of weekend support is frustrating, as issues can arise outside regular business hours. Review Source GG Gary G. Chef Food & Beverages Used the software for: 1-2 years ### "Great experience " August 25, 2025 5.0 Overall I'm very satisfied with being apart of the experience you guys seem to take great pride in serving the customers Pros I really love the fast response through email you guys really make me feel like I'm appreciated and take my needs with a since of urgency Cons I would really love a contact number to reach out to to better service my needs because the email is great all but a number would really help Review Source PR Paul R. Self Employed Real Estate Used the software for: 2+ years ### "Good Communication" April 25, 2025 5.0 Overall 3+ years know using hemlane, I love that it simplifies my operations, and really as is good as I set it up to be. Pros Fast communication, and many different subscription models that fit each landlord and property individually. Cons Sometimes the instructions when I ask support are not very clear regarding issues I am working through. Review Source WD William D. Manager Real Estate Used the software for: 2+ years ### "Hemlane is the best property management software on the market" June 10, 2025 5.0 Over several years with multiple properties, i have had an excellent experience. I recommend Hemlane to all my family and friends. Pros Hemlane is very user-friendly. It puts a direct line of communication between tenants and landlords that make payments and service requests a breeze. Cons I have no negative comments. I have several of my properties managed by Hemlane and I am very happy with the user interface. Review Source EK Emma K. Manager Real Estate Used the software for: Less than 6 months ### "Hemlane is your One Stop Shop for all things Property Management" July 25, 2025 4.0 Overall, we are so glad to have one place to handle all things property management. We love that they even help in posting vacancies, providing templates, etc. Pros I love that all contact and payments with tenants is housed in one place. It really streamlines the process and has ease of use. Cons We have had issues attaching our bank account to platform. We have felt a bit ignored by the staff as we have tried to fix the issue. Customer support could have improvement. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Hemlane Hemlane seemed to have better ease of use. Review Source Reike P. Community and Property Manager Real Estate Used the software for: 2+ years ### "PROPERTY MANAGEMENT MADE DOPE" January 15, 2025 5.0 Use them! The best choice for a small to medium business. Pros I have served the property management and banking industry and have worked on Yardi, App Folio and AIM, Hemlane is hands down the easiest to use with unsurpassed expertise of quality of service. Cons Time zone from my location to them, however not their fault. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Hemlane Cost\*ease\*friendly team\*sales presentation Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Cost and size of properties and ease in use of product. Review Source Response from Hemlane January 17, 2025 Thanks, Reike! We’re stoked to be your go-to for property management software (and we’ll work on closing that time zone gap for you 😉). We appreciate the love—glad Hemlane’s ease and friendly team won you over! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.