# Page 3 | Hemlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hemlane the right Lease Management solution for you? Explore 225 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147198/Hemlane/reviews --- Hemlane 4.8 (225) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Hemlane ## Showing most helpful reviews Showing 51-75 of 225 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AN Anny N. Manager Real Estate Used the software for: 2+ years ### "Wish we could continue to use Hemlane" November 4, 2024 5.0 Pros User friendly. Great features. Convenience. Cons Nothing against Hemlane. Love the concept and experience. But all our properties had issues of some sort with the tenants that was best resolved by an experienced local property manager. Review Source Response from Hemlane November 15, 2024 Thank you so much for sharing your experience! We’re really happy to hear that you enjoyed Hemlane's features and found it user-friendly. It sounds like you gave it a great shot, and we completely understand the value of having an experienced local manager when tenant challenges arise. If your situation changes or you ever need our support in the future, don’t hesitate to reach out. Wishing you and your properties all the best – and thank you again for being part of the Hemlane family! TP Tracy P. Landlord Real Estate Used the software for: 2+ years ### "Review of Hemlame (as a landlord)" January 7, 2025 5.0 Hemlane is still excellent and a step ahead of other self management softwares, because there are efficient maintenance coordination staff. Pros Extremely comprehensive self management portal. Virtual assistants dealing with repairs are also very efficient. Cons The invoicing - it does not break down which property's charges. Makes it hard to report each property's expenses. Review Source Response from Hemlane January 17, 2025 Thank you, Tracy! We’re glad to hear you find Hemlane efficient. We've passed your feedback on invoicing to the right team to prioritize for future updates! RY Ron Y. CEO Landlord Real Estate Used the software for: 1-2 years ### "Great fix instead using a property manager " January 20, 2025 5.0 Pros Easy to use, fast response for tenants requests Cons Can't help with section 8 inspections. I was hoping to have someone there when the inspector comes. You are forced to buy their lockbox. Review Source Response from Hemlane February 19, 2025 Thank you, Ron, for sharing your experience! We’re so happy to hear that Hemlane has made managing your property easier and that you’ve had a great experience with tenant requests. 😊 We appreciate your feedback on Section 8 inspections and lockboxes—your insights are always valuable to us as we continue improving. Thanks for trusting us as your property management software! EK Emma K. Manager Real Estate Used the software for: Less than 6 months ### "Hemlane is your One Stop Shop for all things Property Management" July 25, 2025 4.0 Overall, we are so glad to have one place to handle all things property management. We love that they even help in posting vacancies, providing templates, etc. Pros I love that all contact and payments with tenants is housed in one place. It really streamlines the process and has ease of use. Cons We have had issues attaching our bank account to platform. We have felt a bit ignored by the staff as we have tried to fix the issue. Customer support could have improvement. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Hemlane Hemlane seemed to have better ease of use. Review Source CP Carl P. Property Manager Real Estate Used the software for: Less than 6 months ### "Payment processor assistance" November 8, 2024 5.0 We had a tenant attempt to rescind a payment on their side, which our bank naturally blocked. This triggered the normal security precautions, but would have shut down our payment processing throughout the next billing cycle. \[sensitive content hidden\] saved the day; it is not hyperbole to say \[sensitive content hidden\] saved me tens of hours of work and tens of thousands of dollars. Thank you, \[sensitive content hidden\]. I owe you one! Pros The customer service is timely and precise. The transparency of my customer service was unmatched and honestly a level of helpful I have never experienced anywhere else Cons I am not confused about the payment processing safety trigger, however, I am confused how a tenant’s misuse caused my ability to receive payment to be put on pause. The tenant is contractually obligated to pay the lessor and at no point should ever have the ability to rescind a payment after submittal. I have the ability to refund the tenant and would naturally go through my own accounting to deem if a refund was warranted or not. The fact one tenant being an idiot can crash my system is odd. Review Source Response from Hemlane January 17, 2025 Thank you for your detailed feedback, Carl! We’re so glad to hear that our customer service team was able to provide precise and timely support during a challenging situation. We understand how frustrating payment disruptions can be and appreciate your insights on improving the process. Your kind words motivate us to continue delivering exceptional support. If there’s anything else we can assist you with, please don’t hesitate to reach out to our team. CF Courtney F. Driver Consumer Goods Used the software for: Less than 6 months ### "One stop apartment shop " January 19, 2026 5.0 Overall, it has been a positive experience, and the platform serves as a convenient one-stop resource for all apartment-related needs. Pros I appreciate how intuitive and user-friendly the platform is, as well as the breadth of features it offers. Hemlane makes it straightforward to document and track issues as they arise, with built-in time stamps and date records that create clear, organized documentation. This functionality helps ensure accuracy, accountability, and efficient communication when addressing property-related concerns. Cons I found the lack of weekend support is frustrating, as issues can arise outside regular business hours. Review Source BK Brayden K. Renter Consumer Services Used the software for: Less than 6 months ### "Hemlane Review" December 6, 2025 5.0 I have made a few requests that were needed to be fulfilled and it has always been efficient between communication and scheduling Pros The quick response from Customer support at anytime of the day. I have made multiple request that needed to be fulfilled and customer support scheduled veru quickly for maintenance. Pinata credit reporting is also a huge plus! Cons Not necessarily a con but an app for renter use would be helpful. Emails seem to be constant which tends to fill my email box up. Review Source AC Amy C. Director of Operations and Assets Commercial Real Estate Used the software for: 2+ years ### "Hemlane Help" October 8, 2024 5.0 They are always very responsive when I have questions on how to use Hemlane and give detailed instructions on how to help resolve the issues that I may have. Pros The ability to communicate with tenants and keep track of rent payments Cons Not knowing all of the benefits that Hemlane has to offer and using the site to its full potential Review Source Response from Hemlane October 23, 2024 Thank you for your review! We’re thrilled to hear that you’re finding Hemlane helpful for communicating with tenants and tracking rent payments! It’s great that our team has been able to assist you with any questions, and we’re here to make sure you’re getting the most out of all the features Hemlane has to offer. If you ever want a quick tour of what else the platform can do, just let us know! We’re always happy to help you unlock its full potential. Thanks for being a part of the Hemlane community, and we’re excited to keep supporting you! JD John D. owner Real Estate Used the software for: Less than 6 months ### "Very happy with Hemlane" October 17, 2024 5.0 Overall experience has been excellent. Very happy with customer service. From the sales, leasing, and tenant management team, everyone has been very responsive and effective in handling all my concerns. Pros Staff is very responsive and work to resolve any issues. Platform has a lot of features and very good Cons Not much that I don't like. Software is sometimes a little difficult to navigate, but it is relatively new to me so it should get easier going forward Review Source Response from Hemlane November 15, 2024 Thank you so much for your kind words and for choosing Hemlane! 😊 We’re thrilled to hear that you've had a positive experience with our team and platform. We work hard to make sure all your questions and concerns are addressed, so it’s great to know we’re hitting the mark! We understand that navigating a new platform can be a bit of a learning curve, and we're here to help as you get more comfortable with the features. If there’s ever anything specific you’d like guidance on, don’t hesitate to reach out! Your feedback means a lot to us as we keep working to improve Hemlane for awesome customers like you. Thanks again for sharing your experience – we’re happy to have you on board! 🙌 TS Theron S. Owner Real Estate Used the software for: 6-12 months ### "Great Strategic Partner" December 18, 2024 5.0 It's been positive, I had a few issues with marketing one of my properties and they were able to talk directly to the Zillow team to fix the issue fast. I highly recommend them. Pros The team. When I have a problem, I call and they pick up. They are fantastic! Cons I would love to have the financials generate a Schedule E for my CPA. Review Source Response from Hemlane January 17, 2025 Thank you, Theron! We're thrilled to hear you’ve had great experiences with our team. Stay tuned—Schedule E will be coming soon! We appreciate your recommendation. nM nathan M. Owner Real Estate Used the software for: 1-2 years ### "Happy with hemlane " October 3, 2024 4.0 Makes being a landlord easy. Fairly low cost. Pros Tech support. Fast service any time i need help Cons Would like to see better financial tools. Have it set up for tax schedule e. Would like to see a app. Alternatives considered [Stessa](https://www.capterra.com/p/181042/Stessa/) Reason for choosing Hemlane I'm using both. Trying to decide which one to stay with. Review Source Response from Hemlane October 23, 2024 Thank you for your review! We’re glad to hear our tech support has been fast and helpful whenever you’ve needed assistance. We appreciate your suggestions about improving the financial tools and adding better support for the tax schedule E. Your feedback is important to us, and we’re always working on ways to enhance the platform. As for a mobile app, that’s something we’re actively considering for future updates. We’re pleased that Hemlane is helping simplify your role as a landlord, and we’re here to assist with any questions as you compare your options. Thanks for choosing us, and we hope to continue supporting you! JR Jason R. Owner Real Estate Used the software for: Less than 6 months ### "Thank you \[sensitive content hidden\]!)" October 16, 2024 5.0 Really good. Lots to explore. I have already attended a webinar discussing self management. Thanks to\[sensitive content hidden\] etc.) I have now progressed to self management of my out of state property several months ahead of schedule. Pros \[sensitive content hidden\] the Manager and \[sensitive content hidden\] at Support were both fantastic. I was in a very sticky situation with my Property Manager who was terrible, and wasn't doing her job. It took quite a few phone calls over several weeks to fix the situation, that required some finesse, and \[sensitive content hidden\] were up to the job! Thank you so much. Cons Really not too much. I liked the webinar about self management. I don't know if I would trust all potential renters to return the property key 100% of the time, and not damage the property in any way (I know, very conservative approach), but I am open to learning more. Review Source Response from Hemlane October 23, 2024 Thank you for sharing your journey with Hemlane! We're thrilled that our team could help you navigate through such a tricky situation with your property manager—it sounds like it took some serious finesse, and we’re so glad we could be part of the solution! 🎉 We love hearing that you enjoyed the self-management webinar, and it’s awesome that you’re ahead of schedule with your property. If you’re ever looking for more tips or strategies, we’re always here to help you feel confident every step of the way! There’s definitely a lot to explore with Hemlane, and we’re excited to see you continue progressing on your self-management journey. Thanks again for trusting us with your property, and we’re always just a call (or webinar!) away if you need anything else! LM Lev M. Broker Property Manager Real Estate Used the software for: 2+ years ### "I love working with Hemlane" August 30, 2024 5.0 My experience working with Hemlane is great. I recommend it to other Realtors like myself and investors interested in rental properties. Pros The Hemlane platform is easy to use. It helps me manage the properties that I manage for my clients. The best part of Hemlane is the people. From the \[sensitive content hidden\] to the maintenance coordinators, they are all friendly and helpful. You can tell that they want you to succeed. They respond on weekdays and weekends to make sure all is well. I really enjoy working with Hemlane. Cons There is very little that I don't like. I can't think of anything at the moment. Review Source Response from Hemlane October 3, 2024 Hi Lev, Thank you for the fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Hemlane, not just with the platform but also with our team. 😊 It means a lot to us that you feel supported and that our team is helping you succeed—weekends included! We appreciate your recommendations to fellow realtors and investors, and we're grateful to be part of your property management journey. If anything comes to mind that could improve your experience further, don’t hesitate to let us know! Thanks again for being part of the Hemlane community! MG Mark G. Owner Public Relations and Communications Used the software for: Less than 6 months ### "Good quality service" February 5, 2026 4.0 Good, efficient. As I said, Requests are responded to in a timely fashion, and when you a renter that is extremely important. Pros Requests are responded to in a timely fashion, and when you a renter that is extremely important to avoid frustration. Cons I can't really think of anything. I don't really know how I am supposed to express that in any other way? Review Source DS Darce S. President Real Estate Used the software for: 2+ years ### "Feedback Review" November 5, 2024 5.0 Good, I have used most phases over the years. I like that its customizable to your needs and doesnt keep you locked in to one service level. Pros One stop shop for all things "Landlording" Cons That there is no app for Hemlane. Albeit minor it impacts professionals who are moving fast. Review Source Response from Hemlane November 15, 2024 Thanks so much for your feedback! We’re thrilled to hear Hemlane is your go-to for all things “landlording.” It’s great to know that the flexibility we’ve built into the platform works well for you and your specific needs! We completely understand how helpful an app would be, especially when you’re on the move. Making Hemlane even more accessible is something we’re keeping in mind as we continue to evolve. Thanks again for sharing your experience and for being a part of Hemlane – we’re here anytime you need us! DW Diana W. Property manager Real Estate Used the software for: 2+ years ### "Hemlane user " January 8, 2025 4.0 Satisfied, I have peace of mind with my properties listed for rent & occupied ones. Pros I like the flexibility of the platform for prospects, tenants & the organization of it. I like the automated messages, showing reminders & presets. Cons I cannot reschedule or cancel then schedule showings, I cannot see all my property inquiries together for all my properties. Hemlane does not put enough emphasis when messaging clients about showings that they must confirm! Review Source Response from Hemlane January 9, 2025 Diana - Thanks so much for your review. We are enhancing the "schedule showing" functionality and cannot wait to share that with you. CH Carol H. EXECUTIVE ASSISTANT Real Estate Used the software for: Less than 6 months ### "Hemlane review" October 2, 2024 5.0 Pros User friendly and support staff is always ready and willing to assist when needed Cons Nothing at this time. We just adopted this payment portal for our property management side of our real estate business. It's workin great thus far. Switched from [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) One of our Real Estate Agents have been using Hemlane for a few years and recommended it Review Source Response from Hemlane October 23, 2024 Thank you for taking the time to share your experience! We’re glad to hear that Hemlane has been user-friendly and that our support team has been ready to assist whenever needed. It’s great to know the payment portal is working well for your property management side so far. If you need anything or have questions as you continue using Hemlane, don’t hesitate to reach out. Thanks again for choosing Hemlane! JB John B. Lineman Construction Used the software for: Less than 6 months ### "Worth a try with self managing" May 30, 2025 5.0 Overall my experience with Hemlane has been awesome. Its easy to collect rent, manage maintenance and share documents with tenants. Pros I was apprehensive about self managing multiple out of state properties but Hemlane has eased my anxiety. Easy to set up and use. Customer service is excellent so I don't feel like I'm going at this alone. Cons Response time on maintenance with Hemlane's chosen vendor could have been better. But I will still continue to use Hemlane. Review Source LB Leslie B. Asset Management Non-Profit Organization Management Used the software for: Less than 6 months ### "Great customer service" February 27, 2025 5.0 Pros Very responsive and attentive to customer needs and the security of the accounts. Cons None, the customer service representatives \[sensitive content hidden\] do everything in their power to assist. Review Source NK Natalia K. Buyer Accounting Used the software for: Less than 6 months ### "Support with the first payment" October 16, 2024 5.0 Pros Responsivess from Support team. I got great help from \[sensitive content hidden\] - Customer Success Lead. Cons Complicated profile settings, issues with uploading docs Review Source Response from Hemlane October 23, 2024 Thank you for sharing your experience with Hemlane! We're glad to hear that our Customer Success team was able to assist you with your first payment. 🎉 We always aim to be as responsive and helpful as possible. We appreciate your feedback on the profile settings and document upload process. Your input helps us identify areas for improvement, and I’ll make sure to pass this along to our product team to enhance the user experience. Please don't hesitate to reach out if you have any further suggestions or need additional help! Thanks again for choosing Hemlane, and we look forward to continuing to support you! SW Stanley W. Managing Member Real Estate Used the software for: 2+ years ### "Hemlane is good for the price" September 2, 2023 5.0 Pros It is pretty easy to use. Automatic billing and Cons Do not know how to customize application. for tenant. Do not know how to split utility bill between tenants in a building Review Source Response from Hemlane September 5, 2023 Hi Stanley, thank you so much for leaving us a review. We appreciate the feedback you provided in regards to splitting the utility bills between the tenants, we will keep this in mind as we continue to improve our services! PG Pablo G. Manager (though my wife and I own the properties) Real Estate Used the software for: 2+ years ### "Hemlane is a crucial "member" of our team." July 14, 2023 5.0 It has been phenomenal. Really. Pros User friendly. Clarity. Practicality. Website layout. Credit reports & Background checks Tool. Responsive customer service. Cons Hemlane could have a little more flexibility in the automatic questionnaires prospective tenants receive when they first inquiry. Or we—users—should be able to customize those initial questions. For instance, Hemlane asks whether the inquirer has a "pet." Since service animals are not considered "pets", that question could be misleading when screening someone. While having a service animal is totally fine, some prospective tenants might lie saying they have a service animal when in reality they are actually trying to sneak a pet in. A better question would be: "What animals do you have?" Review Source LL Lukas L. Owner Real Estate Used the software for: 6-12 months ### "Feedback from an engineer" November 20, 2019 5.0 Excellent. I'm glad we chose Hemlane. It is my secret tool that i don't think many landlords have heard about. The big names out there dominate the market, but we tried a few of them very systematically and i wasn't impressed with them at all. As an owner that wants to take 10 units now, to 100 someday, i put A LOT of time and effort into evaluating software to try and select which one was going to be the best for our goals, grow with us, and also help us grow. Pros This software was made to make your life as a landlord easier and streamline many of the steps and tasks necessary when it comes to managing tenants. I spent quite a few hours filling out a decision matrix to select which software platform we were going to use. Hemlane was the easy winner with the items which we weight heavily and features that we wanted. Most of our weights and preferences stem from wanting to have a very streamlined and efficient property management system. Cons I think that coming on board and understanding how the Hemlane process works from the time a prospective tenant is interested to the time they are all set up as a tenant was not very well communicated. We kind of had to figure it out on our own. There is so many little nuances with what the software does, how it communicates, how it advertises, what happens when a prospective tenant reaches out from a 3rd party site via email, etc. Thought the software is set up great and i wouldn't change much, but some training when purchasing the product for the first time would have eliminated a lot of headaches and questions for instances like were mentioned. Also, PLEEEEEAAAAASSSEEEE make an android app. The mobile version of the site does not seem to work well. Both myself and tenants have had problems with it. Alternatives considered [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[SimplifyEm](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/) Reason for choosing Hemlane Our Absolute Requirements were as follows: 1. Online payment Capabilities both to and from tenants 2. Automatic Late Fees 3. A maintenance tracking and communication portal 4. Automatic lease tracking and renewal notifications Weights used to make are decision were as follows: 1. Cost (total cost per month, screening and background check cost, total setup cost) = 30% 2. Number and type of Advertising sites = 10% 3. Technical Support = 10% 4. Mobile app, Mobile friendly capabilities = 10% 5. Prospective Tenant, background and credit check structure/process - who streamlined is it? = 20% 6. Sheduling calendar for showings for prospective tenants and how it wors = 10% 7. Aesthetics/Layout/Ease of use = 10% Hemlane had the highest in many of these categories compared to the softwares which we investigated. Review Source NG Nathaniel G. Real Estate Investor Real Estate Used the software for: Less than 6 months ### "Hemlane software application" January 12, 2023 3.0 The set up is easy and pretty much smooth if you are great with digital online sites and apps. I would suggest Hemlane if you just want to get your rent collected. You are better off getting a professional on your own if you need anything else from them and their are a lot of apps and services out their much cheaper for this . They try to seperate themselves online as a better alternative to ripoff property management companies but they are no better and should not offer upgraded services that they cant stand by. STAY AWAY IN MY OPINION IF YOU NEED MORE THAN RENT COLLECTIONS. Pros I like that the software had great reviews online that I now feel are paid for or fake. I lke that they give different opitons. That is the great part about the entire service.I like that you can call someone when you need to resolve and issue. IF you don't agree or want anytype of refund that will email you marketing and send your phone number to voicemails Cons They don't give you any type of guidence on how to use the app. You have to figure out everything and that is becasue they hope to mislead landlords in my opinion.They make you get their highest plan in order to inquire ther real estate agent services.They are misleading about their real estate agent services.They require you to get their lockbox and never explain that an agent will not be involved when showing your property.They will not let you remove your payments and will try to charge your bank accounts first to avoid chargebacksThey feel moody and annoyed when you call them about problems or questions. They will not work with you if it is a misunderstanding. Review Source VR Verified Reviewer Business Analyst Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hemlane initial review 6-15-2021" June 15, 2021 5.0 One of the best purchases I've ever made as a landlord and I will continue to this application. Pros An absolute amazing self management property software that saves both time and money when trying to fill qualified tenants into your properties. This software makes handle a property so much easier especially for landlords start out. Cons A few of the tenant processing features could be cleaned up and simplified. They are actively taking feedback and providing updates. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.