# Page 6 | Hemlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Hemlane the right Lease Management solution for you? Explore 225 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147198/Hemlane/reviews --- Hemlane 4.8 (225) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Hemlane ## Showing most helpful reviews Showing 126-150 of 225 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Karin C. Realtor & Property Manager Real Estate Used the software for: 2+ years ### "Recommend to other landlords" June 16, 2023 5.0 Pros Very easy to use. team and customer service always follow up and helps with any issues or concerns Cons maybe a little more detail credit and background check report Review Source Response from Hemlane June 20, 2023 Karin, thanks so much for the review! We appreciate you taking time to write about our services. We look forward to improving our services for you! PM Peter M. Associate Broker Real Estate Used the software for: 6-12 months ### "Leasing Specialty" May 2, 2019 5.0 Excellent, the customer service has been outstanding. Also the ease of operation is great. A software these days shouldn't take weeks to master, and is very easy to use and I feel I understand how to do things without calling or needing outside help. Pros The ease of use, the functions are all really easy and user friendly. Cons The time it takes for payments to go through. Electronically should be faster than a check. If the tenants deposit a check it will take maximum7 days to fully clear their bank. If their electronic first payment takes up to 10 days to verify it is a deterrent for them to sign up for the maintenance program. Review Source Response from Hemlane May 6, 2019 Thank you Peter for your kind review! We sincerely appreciate you taking time to write about our services. We enjoy working with you and look forward to continuing to enhance our features for you (especially the faster payout for rent)! Piyush G. Co-Owner Real Estate Used the software for: 6-12 months ### "Managing payments and property is so easy now" April 12, 2019 5.0 has made my job easier and quicker. The fee charged by Hemlane is really nominal and I have blessed by the client by going onto this software. Pros I get everything from this. I have been managing my clients house in Georgia since more that 6 months now and I have been like 100% satisfied with the ease of it. I have had issues with payments but the customer care was so good that it got resolved smoothly. Sending notices, getting lease documents recorded and everything else has been extremely easy Cons So far so good. Nothing that I have liked less about this. Review Source Response from Hemlane April 19, 2019 Thanks, Piyush, for your kind review on Hemlane! We are so glad that you and your clients are happy with our services. If you need anything from us, then don't hesitate to reach out to us. We're here to make your rentals a success! JM Jenny M. property owner/ property manager Real Estate Used the software for: 6-12 months ### "I like Hemlane" November 3, 2020 4.0 It's been a good experience overall. Pros The main features I use are the rent payment options and maintenance requests. I have really only used it for rent payments/income and electronic payment management, plus maintenance requests. It's helped me keep track of rent payments, it's also been greatly accepted by the tenants who really prefer to set up automatic electronic payments for their rent. It's also nice to have tenants contact me via .com for maintenance/repair issues. It's much easier to track items that need addressing and it's less stressful to be contacted in that way. Cons I don't have any major complaints currently, definitely happy with it overall. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Hemlane The other products I was looking at had a higher minimum number of units (different payment structure too). The others were also built/focused on much larger property management operations. Review Source Michael B. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Hemlane Enthusiast" December 1, 2020 5.0 I have 7 doors in 2 states, one door with and 6 with a private management company. Considering what a management company does and charges, Hemlane is a steal! With Hemlane's Complete Package, I'm strongly considering taking all of my units to Hemlane. Pros Financials (scheduling rent, utilities, etc.) Messaging my tenant Electronic document filing Cons I had some issues with deleting an old bank account. Hard to say if this wasn't my own fault, though. Review Source Response from Hemlane December 3, 2020 Thanks Michael for your kind review! And, we look forward to supporting you with the Complete package if you're considering that for the other properties! TK Taniza K. Owner Real Estate Used the software for: Less than 6 months ### "Great Experience!" November 20, 2020 5.0 I am very satisfied with my experience and will recommend it to any newbie because of its ease of use . Pros Having the same platform to advertise the property, communicate with tenants , have their screening done, use online payment method ,and above all keep online ledger helped me manage my properties myself single handedly. I have not used any other soft ware before (And not anyway Tech Savvy) but I can not overemphasize the helpful customer service that I got when I was in free trial period. \[SENSITIVE CONTENT HIDDEN\], helped me familiarize first with the software through ZOOM meetings ,but even after the trial period was over he responded through calls / emailed with quick solution when problem arose. problems were mostly at my end not able to understand the functionality. I think It took me a two weekend to learn the software .Tenants love the online bank to bank transfer feature and ability to send message directly to owner. Cons I still have minor problem with the financial and ledger keeping tab. Review Source JR Javier R. Owner Consumer Services Used the software for: Less than 6 months ### "Awesome Customer Service" June 14, 2023 5.0 Every time I contact their support everyone is very helpful, especially \[sensitive content hidden\] , she goes above and beyond! Pros Their quick response to your questions and their support. Cons Inspections within the application, yes. Review Source Response from Hemlane June 20, 2023 Thank you so much for the review Javier! We're so glad you enjoy using Hemlane and that our success team continues to provide outstanding support for you and your rentals! JL Joel L. Senior Project Manager Computer Software Used the software for: 2+ years ### "Automate Your Property Management Business" November 22, 2019 5.0 The overall ease of use is exceptional. I love the ability to automatically inform my tenants of payment and assess late fees if needed. Having the ability to store my lease and walk through documents in a single place is fantastic. It has been great when I managed my properties by myself and has allowed me to scale up with a team seamlessly. Pros makes property management easy. I never need to follow up with my tenants about payment. It also makes it easy to schedule showings by sending the photos and other marketing material to 40+ sites for advertising. Cons I really have no complaints. If I HAD to say something that I like least I would say that it takes some getting used to to understand where things are (navigating the interface). Review Source GS Gouri S. Senior data scientist Information Technology and Services Used the software for: 1-2 years ### "Hemlane Review" February 12, 2022 4.0 Overall Experience using is very good and I am able to manage the online property easily. Pros What I liked most about is it's customer support and well documentation. And it is very easy to manage property online and reports on top of that. Cons What I disliked about is, I face much issues in navigating to one tab to other tab. Other than all good using Hemlane. Review Source AP Andria P. Broker Associate Real Estate Used the software for: 2+ years ### "Great opportunity for Investors to save $$ and Realtors to gain new business" November 21, 2019 5.0 Small business with a large reach! The staff is second to none and I never have trouble accessing a professional from their team when needed. My clients have been really impressed with the caliber of contract help that coordinates from showing agents like me to maintenance and repair folks. Pros Software is constantly being improved with new and updated offerings. It's a simple forum in which rents can be received, maintenance requests can be made, and comprehensive marketing can be executed with syndication to all of the hottest rental sites! Cons There is nothing I DON'T like about the software, though I would love to have the availability of personally branded pages for real estate agents to send to referral clients. Review Source VR Verified Reviewer Manager - Business Operations for Consumer Marketing Internet Used the software for: 6-12 months ### "Easily replaces traditional property managers, at a much more affordable price" January 4, 2018 5.0 Cut out the expensive property manager middleman, and gave me direct and easy control on managing my property at a much more affordable price. Pros Simple, intuitive UI. Ability to post listing to many different websites, and has an elegant plug-in for craigslist listing. Flexible pricing model that is significantly cheaper than traditional property managers. Fast and easy set-up for listing and tenant management. Cons Experienced some bugs while trying to set up tenant screening. But luckily the staff was very responsive and helped to resolve the issue very quickly. Review Source PA Patrick A. Realtor Real Estate Used the software for: Less than 6 months ### "Great system" September 13, 2019 5.0 support and help implementing from Chanelle was unprecedented - I used to support software installations an I hope we were that good (we charged WAY MORE MONEY). Pros It does it all! Marketing is amazing not a benefit I expected. Write the ad - upload pics and it goes out to bazillion websites and the inquires start flowing instantly. Handles EVERYTHING for property management - contracts - deadlines - tenant applications - credit checks - emails are all in the system so I don't search through emails - all communications with tenants and prospective tenants are in there - collects rent through portal - no collecting checks - tracks what is due and who paid for did not paid - tracks when lease is expiring - tracks work orders - I'm not sure what else it could do. It's amazing. Cons I might be able to remember 1-2 tiny things that I needed but almost perfect for me. Reason for choosing Hemlane FEATURES Review Source Response from Hemlane October 9, 2019 Thanks Patrick for your review! We look forward to continuing to work with you and adding new features. DH Doug H. President Real Estate Used the software for: Less than 6 months ### "Best business decision of 2020!" January 13, 2021 5.0 I’m staring a my computer a bit more these days, but that’s a good thing. It keeps me focused on the business in a concise way. As long as they keep improving and innovating (add a newsletter feature, add the ability to send images to tenants, etc) without raising prices, I’ll eagerly be a LONG term customer. Pros I love the automated rent collection. It really takes away all the hassles time normally spent on reconciling accounts. That’s my favorite feature. But I also love the msintanence portal, the marketing, and the ability to blanket message LARGE groups of tenants at one time... either for outages, Maint notices, parties or just a sweet holiday greeting. Cons On-boarding existing tenants. This is monotonous and time consuming. But it’s a one-time hardship, and after that you’re essentially all set up with smooth sailing ahead. Occasionally there is a weird anomaly, but tech support is always right on it. In my experience, zero down time. I’m really loving it. Review Source DW Danny W. Landlord Real Estate Used the software for: Less than 6 months ### "A must for landlords" March 18, 2020 5.0 I was able to fire an underperforming property manager, take the 10% of gross rents (plus random fees they came up with) and invest in for a fraction of the cost and way better platform features. My property is 115 miles away and my biggest concern was collecting rents and communication with tenants. Hemlane eliminated that issue for me and made everything more streamlined and passive, which is what us landlords want from our investment properties. Pros Ease of use for the owner and tenant. Communication flow and accounting all in one spot with quick turn around between tenants paying rent online and the rents being deposited in the bank account. Tech support for both the landlord and tenant is outstanding. Cons Nothing has been an issue so far. Even in the short time I’ve been using , the platform is evolving better ways to streamline landlord-tenant communication via text etc. Review Source Response from Hemlane March 19, 2020 Thanks Danny for your kind review! We look forward to providing you with additional services and features, while you're 115 miles away from your investment! MZ Mike Z. Owner Real Estate Used the software for: Less than 6 months ### "User friendly and highly efficient" November 13, 2019 5.0 is so user friendly it significantly cuts down on the time I used to spend and now I can spend more time growing the business. Pros I love how simple it is to use. Our tenants and owners love it as well. Excellent software! Cons The only con was during the transition, getting all our owners onboard. Some of them are not techy and resisted change. However, support was tremendously helpful and make the process much better. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) We transitioned from a "Big Box" software company that had every feature you could imagine, but the problem was it was so complex to use that it was useless. Review Source Response from Hemlane November 14, 2019 Thanks Mike for your review and the Hemlane team looks forward to providing support to you and your rentals! DE Dillon E. Owner Real Estate Used the software for: Less than 6 months ### "Great Customer Service and Onboarding" May 25, 2021 5.0 I've had a great experience with . Onboarding could not have gone smoother and the overall value of the software is there. Pros The services that it provides is definitely towards the upper end for property management software. The pricing is about middle of the road which makes the value for the price pretty high. The best part about the company has been \[SENSITIVE CONTENT HIDDEN\]. I purchased a property with a tenant that had bad contact information listed. He helped give me resources to onboard the tenant and has made the software very easy to use. Cons The price could always be a little bit more affordable. Currently their largest option is $40/unit/month. Normally that would be very competitive but since I invest in lower income housing, it gets closer to the 8-10% that a normal property manager would charge. Review Source JP Jennette P. Owner Real Estate Used the software for: 6-12 months ### "Organized at last" December 16, 2019 4.0 Customer service has been my favorite part of this experience, followed closely by the hours of time saved managing my 40+ college student tenants. Pros It automates many of the tasks that used to take me hours to complete. It organizes and tracks payments so I don't need to go looking for records. Cons A little expensive. Wish there was a way to sort the full list of tenants by alphabet order, or by unit, or by move-out date. A calendaring option would also be great, for scheduling cleaning checks, maintenance, trash days, etc that both landlord and tenant can view. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Reason for choosing Hemlane Customer service, customizable payment requests Review Source LR Lisa R. Owner Real Estate Used the software for: Less than 6 months ### "So Easy and Comprehensive" June 4, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] has been amazing! He has been so helpful and responds so quickly to our questions regarding the software or any property management questions. Pros has made property management so easy! Everything is in one place and the tenants have an easy way to contact us or submit a maintenance request. I love the safe bank deposits for rent also. Cons We have the middle priced plan and it requires you provide your own list of repair people. It would be awesome in had a list of approved vendors they could recommend Review Source MP Miguel P. Real Estate Broker Real Estate Used the software for: Less than 6 months ### "Very easy to use" January 13, 2021 5.0 Overall my experience has been great! Tech support is excellent and response time is within 12hrs. Pros \- Easy to use. - Applicant screening reports back on the same day. - Tech support always responds within 12hrs. - Different pricing options depending on the features I need to run my business. - Easy way to copy html code to paste on craigslist ad. Cons \- Would be helpful to convert rent rolls and income & expense statements to PDF document for easy print or sending to landlords. - In the application page would be good to include a field asking applicants to submit copy of photo ID. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Hemlane Price Review Source KJ Kendrick J. Owner Real Estate Used the software for: Less than 6 months ### "Good software but it does have flaws" April 16, 2024 5.0 Pros The software helps with organization and keeping records. Cons did not provide much assistance when I had a problem with a tenants payment. It took nearly two weeks to resolve. Review Source VR Verified Reviewer PRN Occupational Therapist Real Estate Used the software for: 6-12 months ### "Perfect - great cost, easy to use, great customer support" February 22, 2019 5.0 Pros I researched SEVERAL property management software, and is the BEST! Most cost effective, visually appealing, easy to navigate for current and potential tenants, invitation to RocketLawyer for electronic leases, quick and super nice customer service reps, the list can go on and on Cons Nothing - this property management software has been ideal for our application Review Source Brett S. Speaker, author, coach and consultant Real Estate Used the software for: Less than 6 months ### "Comprehensive, simple and value for money" November 5, 2018 5.0 Pros This was the software that had the most features relevant to my needs. Cons There has been a couple of bugs within the platform unfortunately. Though the support staff is quick to respond and I also have confidence in them as they add new features. Review Source Response from Hemlane November 16, 2018 Thank you, Brett, for the review! We look forward to getting those other features and requests into the product for you. It has been great to work with you. HC Hyunyoung C. Used the software for: ### "Highly recommend it " January 18, 2017 5.0 I moved for my job and left my property to OneRent for rental income. And then I had to fire them because of their poor performance and lack of communication. The transition was challenging not only because I was away, but also because OneRent won't cooperate. the founder was very patient & professional to handle all the issues and bring everything back into normal. While I was struggling with OneRent, I missed the chance to rent out my place, but she was able to find a good tenant after 3 showings. There are a bit of work involved - filling a few forms and so on. But these are the things that any landlord would like to be involved or at least wants to know. There is absolute transparency in the process and the fee is substantially low. Most of all, Dana is very knowledgeable and fantastic at handling the issues. One more thing - not sure if OneRent was trying to rip me off or if the price with experts are reasonable. In any case, I got two quotes from these two property managers for the same job and Hemlane's quote is 40% lower than OneRent. In all, I highly recommend hiring Hemlane - it is good to know what's going on and my property manager has my back. Pros Transparency on the rental business and good communication channel with my tenants & property manager. Cons Need some work to complete the work - not exactly full service, but it is good that I could have a control. Review Source PH Paul H. Property Manager Real Estate Used the software for: 1-2 years ### "Low cost property management software" February 19, 2019 4.0 Using this software allows me to manage three times the amount of properties with the same personnel. I think it is mainly designed for apartment complexes, but I rent single family residents and it works great. Pros Allows me to manage more properties with less people Cons Took a while to track the revenue plug in. They need to pass cc fees on to tenant Review Source Response from Hemlane February 26, 2019 Thanks Paul for your review! We will adding the option for tenants to pay credit card fees this year. Thank you for the recommendation and we look forward to having you on Hemlane. VR Verified Reviewer Business Analyst Manager Semiconductors Used the software for: 1-2 years ### "Hemlane" August 3, 2018 5.0 I have been using a little over a year now for a condo rental property and I am very satisfied and pleased with the service and tools they provide. When I need help, I get prompt feedback and support. The online tool is great to have one place to go to manage and see the status on my rental properties, communicate with the tenants and see any open issues. I think Hemlane is a great value for the money. Hemlane is geared towards those landlords that want to stay a little bit involved with the management activities, rather than have someone do 100% and not be involved or bothered at all. But, their tool and service make it easier to do. And the fee structure is more based upon paying for the service you use, as opposed to flat monthly %'s of the rent. Overall, I am very pleased with Hemlane and would highly recommend them. Pros The online tool is great to have one place to go to manage and see the status on my rental properties, communicate with the tenants and see any open issues. Cons I know I can get a summary, but maybe a more detailed itemization of annual expenses for tax purposes would be good. 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