# Page 8 | Hemlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Hemlane the right Lease Management solution for you? Explore 225 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147198/Hemlane/reviews --- Hemlane 4.8 (225) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Hemlane ## Showing most helpful reviews Showing 176-200 of 225 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT Jerod T. Landlord Used the software for: Less than 6 months ### "Does everything I need it to " May 3, 2018 4.0 Pros Easily the best feature is their customer support. This is a huuuge deal for me and ,Team answers any question myself or my tenants have almost instantly. There are a number of websites like Hemlane, but I don't any of them do as good of a job with Customer Support as they do. Cons It can be a little un-intuitive for certain things & I'm sometimes not exactly clear what my tenants see vs. what I see on the website. I'd like to be CC'd or something on all the messages they see so I have a better idea of what their experience is like. Review Source KJ Kristin J. Property Manager Real Estate Used the software for: Less than 6 months ### "Helpful management tool" April 22, 2020 5.0 It has been great, we have liked being able to use rocketlawyer to create our contracts as well Pros I like how easy it is to keep all information including contracts, receipts, and financials all in one place Cons I wish that we could create contracts within the software Reason for choosing Hemlane The price was great compared to other options Review Source Response from Hemlane April 28, 2020 Thanks Kristin for your review. We upvoted the request for contracts! PH Penny H. Broker-Owner Real Estate Used the software for: 1-2 years ### "Happy with Hemlane" February 11, 2021 4.0 I am very happy with , their customer support & their strive to update and make the software processes more streamlined. Pros has a Maintenance Option where they respond to maintenance requests while I'm out of the office. I only have to pay for this extra service when I turn it on. I also like the new marketing platform where I can advertise my Rentals through Hemlane. Cons The multiple steps to send payments to owners which has already remedied. Review Source Response from Hemlane February 16, 2021 Thanks Penny for your review, and we're also working on some new financial features to make expense tracking even faster for you! BC Briana C. Property Manager Real Estate Used the software for: Less than 6 months ### "Recommend Hemlane" September 20, 2020 5.0 Just absolutely amazing to use b Pros I have had the best customer service to help me set up/walk me through the process. I have never felt like I am having to just figure it out. Great product/easy to navigate and amazing customer service Cons Nothing as of yet. I am not just saying that. Review Source Response from Hemlane September 28, 2020 Thanks, Briana, for the kind review! We look forward to continuing to work with you. KS Krystal S. Realtor Real Estate Used the software for: Less than 6 months ### "Inexpensive and Functional" June 23, 2020 5.0 Pros I like how easy it is to advertise a property. Cons The financial section can get tricky but otherwise works well. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) The cost of appfolio Review Source DB Deborah B. veterinarian Used the software for: 6-12 months ### "Fantastic program for property management and home rental. Very quick results. " June 27, 2017 5.0 It saves me time, and a lot of money. We are renting our home in California while my husband works on the east coast. This is 10% of the cost of traditional property management groups that I interviewed. Very friendly knowledgeable people. I think of it as the Airbnb of the long term rental market. Pros The ease of use, wide range of advertising. There is really fast tech support from folks that know how to use the program. Oh, and did I mention the price. What a value! Cons That it is not really geared for commercial rentals. I am hoping they go into the commercial market as well. Review Source LW Leonard W. Owner Real Estate Used the software for: Less than 6 months ### "DEBLEN INTERVIEW" November 26, 2019 4.0 Excellant time saver for marketing and tenant screening Pros Payment system works flawlessly at no cost to tenants or landlords Cons Difficult to distinguish locations on site or whether you are in as a admin,user,service provider or tenants.. often get lost in looking for function not available in one class or another. Reason for choosing Hemlane Best value Review Source SM Steven M. Owner Real Estate Used the software for: Less than 6 months ### "Very happy with the function of the software for our needs" November 20, 2017 5.0 Time. I saves me time. Pros Its easy to use on our end once the tenants are set up. I love how it auto bills, auto late charges and lets me know who is behind. Also, the charts showing projected income for the next couple of months is nice. Cons Updates are being added as we go, and everyone is great to work with. I wish it had a better reporting function. Somewhere we could better keep track of expenses. We have to almost consider bringing in a quickbooks to track the expenses, on top of this product. Review Source WS Wei S. Sales Broker Real Estate Used the software for: Less than 6 months ### "You'll thank me for recommending you to try Hemlane!" January 16, 2019 5.0 I'm a real estate sales broker. I had to refer my clients to other property mangers in the past because I didn't have enough time. made it possible for me and because of hemlane, I can expend my business and add income strand. Pros The staffs! There will always be softwares that have similar functions but the people who's working with you is the most important. At , business is not just a functional portal! Cons Nothing that I don't like. If I do, I talk to the helpful staffs, they will tell me a solution right away! Review Source RS Reese S. Owner Real Estate Used the software for: 6-12 months ### "Good enough" February 18, 2022 3.0 Good enough Pros Tenants call in for maintenance and I don’t have to take the calls Cons Lack of communication from to service professionals Reason for choosing Hemlane Personal help Review Source YS Yusuke S. RE agent Used the software for: 1-2 years ### "Fantastic support" September 7, 2017 5.0 Saves time. Pros I use 's Smart management, and the amount of help you can get is great. My property manager is always willing to pick up the phone and ready to help. Cons The software is very easy to navigate once you get a hang of it. There will be some learnings to do for new users. Review Source JN Jessica N. Property Manager Real Estate Used the software for: Less than 6 months ### "Review" October 17, 2019 5.0 I love working with the Customer Support and his attention to my issues. Pros The organization it provides The tracking abilities Cons The way the reports print out...wish it looked just like the report on the screen The reports aren't detailed enough for my needs. Review Source VR Verified Reviewer President Real Estate Used the software for: Less than 6 months ### "Fantastic Product" January 21, 2019 5.0 Pros It allows you the customize to use the features of property management that you need. Maybe accounting, collecting rent online, or maintenance. It really helps the mom-and-pop manager Cons Cannot wait for more features as it grows! Review Source MC Margaret C. Project Manager Telecommunications Used the software for: I used a free trial ### "Wonderful Customer Service" February 12, 2021 5.0 The spectacular customer service. In my 15+ years of using various systems/data bases, mostly for work, I have never received this level of customer service. Pros In addition to the platform being user friendly, the customer services is amazing. \[SENSITIVE CONTENT HIDDEN\] provided a thorough video training conference to go over the system, and regularly checked on my account for activity to inform me what the next step would be. I just leased out my 1st property and \[SENSITIVE CONTENT HIDDEN\] has been so responsive and hand-held me the entire way. Thank You! Cons So far none - I'm still new to the system. Review Source JO Jonny O. Owner Real Estate Used the software for: Less than 6 months ### "Great alternative to brick-and-mortar property management companies " October 20, 2021 5.0 Good. They held our hand through the entire process, and on-boarded well. Pros Easy to use. All online. Modern design and interface. We don't need to worry about manging repairs/emergencies, as that is all handled via . Cons There isn't a single place to have/manage all documents uploaded. They are scattered between different places. I'd like the option for both. A file hierarchy is something much more familiar/simpler to me. Reason for choosing Hemlane Pricing and features were much better. Seemed less wasteful than others. Review Source JW John W. Owner Real Estate Used the software for: Less than 6 months ### "Hemlane review" October 29, 2019 5.0 I liked the site and customer service a lot. Pros I liked the customer support most. Site functionality is also good. Cons The "featured" listing feature didn't seem to make any difference. Review Source BL Brian L. Owner Real Estate Used the software for: 6-12 months ### "Excellent product with varying levels of use, depending on what you need" November 19, 2019 5.0 Excellent. Top notch all around. Pros 1\. How easy it is to set up a new property or tenant 2. The automated payments and how quickly they transfer to our account 3. The customer support, responses have always been very fast Cons There is no app, that is my only complaint. We operate our real estate investment/property management business primarily by phone. Review Source Response from Hemlane November 20, 2019 Thanks Brian for your kind words! While we are mobile friendly, we know an app would be very helpful to you and other customers. Look forward to seeing how we can make that happen on the future roadmap. MT Mark T. Broker Associate Real Estate Used the software for: 6-12 months ### "Hemlane is Fantastic!" November 19, 2019 5.0 I have happily referred many of my investor clients to . \[SENSITIVE CONTENT HIDDEN\] and her associates are there for you each step of the way to help set up your account and give you advise on the features that would be most beneficial to your property management needs and goals. Pros 's software is so easy and intuitive. It makes property management a breeze. Cons I have no concerns regarding this software. Review Source Response from Hemlane November 22, 2019 Mark, Thank you for your review! We look forward to continuing to work with you. We're here to also help you build your real estate business with leasing opportunities as well! The Hemlane Team MF Mark F. President Used the software for: 6-12 months ### "Terrific tool, really enjoy how it's made my life easier!" November 15, 2017 3.0 Pros It's pretty quick and easy to get right into it and start working. And, I have never experienced such incredible customer support with software - simply the best, and the standard by which all others should be judged. Cons There are a couple functionality elements that sometimes leaving me scratching my head. But once I get it, I'm good to go. Review Source VR Verified Reviewer Systems Engineer Defense & Space Used the software for: Less than 6 months ### "Hemlane" March 29, 2019 5.0 Overall, I had a great experience with . Pros Easy and convenient to use. It looks really professional as well. Cons Lack of support for the software. It took 2-3 weeks to get my tenant’s rent the first month. It then took another 2 weeks the second month. Review Source Response from Hemlane April 3, 2019 Thank you for your review! For the rent payouts, we sincerely apologize that you experienced any delay. It could have been due to a mis-mapping (if you changed bank accounts), but we have a fix in place to alert us if a payout does not happen in the expected timeframe. We hope you do not experience this ever again. SJ Sydney J. Real Estate Used the software for: Less than 6 months ### "Hemlane is an awesome property managment service and a cool technology company" June 28, 2016 5.0 I was really blown away with everything offered. The technology aspect of the company is amazing and the user experiene is very friendly and easy to learn Pros The tech aspect Quality of management of properties Cons Not great for someone who doesn't know how to use the internet or check email frequently. Even for tech challenged people, this service is easy to learn Review Source bA bethany A. Real Estate Investor Real Estate Used the software for: Less than 6 months ### "Happy customer " February 3, 2021 5.0 Pros The software is very easy to use and self-explanatory. The dash board is helpful, as are the set reminders. The customer service and communication are outstanding. The education center has been a great resource. The billing is easy to use. We are very happy to have switched to . We are planning on transitioning our other properties to Hemlane. Cons I don't have any complaints Review Source Response from Hemlane February 4, 2021 Thanks Bethany for the review! We look forward to supporting you and your rental properties to make it a success! SP Sandy P. Realtor/Property Manager Real Estate Used the software for: Less than 6 months ### "Customer Support is superior" December 23, 2019 4.0 My overall experience has been very positive. The first time utilizing a property management software, therefore, have no previous comparison but the software has helped us to accomplish our goals. Pros Working with customer support to assist in the setup and ongoing daily tasks. Our rep was and is always available to help and provide answers to our questions. Cons Sometimes it's not obvious where to locate certain features. But I imagine over time you get accustomed to the software and how to utilize to it's full potential. Review Source WW William W. Realtor Real Estate Used the software for: Less than 6 months ### "the best" December 2, 2020 5.0 the best Pros Everything about this system is great i love the peace of mind Cons I like everything just wish we could get signatures Review Source MJ Mike J. Independent Real Estate Used the software for: Less than 6 months ### "Hemlane is ideal for my 5 properties" February 22, 2017 5.0 This company has ridiculous customer service, free onboarding, and a simple product. There are a couple of additional features that I want added to the software, but there are workarounds and the team is good at listening to me to have these features added to their enhancement list. I really like their marketing software -- it makes it easy to advertise my rental properties and see prospective tenants in one pipeline. I have only used the product for 2 months, but was able to get a renter very quickly through it. Pros It is simple and I don't get lost in it. I really like their marketing feature (made it easy to find a good renter) and their free onboarding. Cons I asked for a couple of things that are not in the software yet -- task reminders and send checks to my vendors. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.