# AutoRepair Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is AutoRepair Cloud the right Auto Repair solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews

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AutoRepair Cloud

4.9 (163)

[View alternatives](https://www.capterra.com/p/147213/AutoRepair-Cloud/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of AutoRepair Cloud

Ease of use

4.8

Customer Service

4.7

## Pros and Cons in Reviews

JM

Joe M

OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years.

“A good feature for creating concerns: they can be added either manually by me or by the client’s request, or automatically based on the results of inspections and diagnostics.“

April 29, 2025

T E

Dental InternHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months.

“The application sometimes lags or "stucks," with some users noting it can run slowly.“

February 25, 2026

KF

Kent F

Auto repair mechanicAutomotive, 2 - 10 employeesUsed the software for: 1-2 years.

“Good dashboard, where I could easily navigate to main features of the application: list of customers and vehicles, list of quotes and repair orders, etc.“

March 11, 2025

SR

Sam R

Owner and operatorAutomotive, 2 - 10 employeesUsed the software for: More than 2 years.

“Technical information chapter has a lot data about auto repair but not enough about auto body procedures.“

July 14, 2025

KF

Kent F

Auto repair mechanicAutomotive, 2 - 10 employeesUsed the software for: 1-2 years.

“Repair Order page looks great too: different repair item items, ability to add labor estimate or maintenance, attach a bookmark to the technical documentation.“

March 11, 2025

DB

Darrell B

Shop ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years.

“There were not enough guides, and the videos on the YouTube-channel are often old and irrelevant today.“

May 2, 2025

BF

Boca F

OwnerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years.

“I found the CRM & Marketing feature is very useful, in particular the integration with Google Business and the ability to upload reviews on my business from other resources.“

January 3, 2025

GS

Gary S

Service ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years.

“Integration with CARFAX seems not enough (VIN search catches only vehicle information)“

February 26, 2025

## Showing most helpful reviews

Showing 1-25 of 163 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Mike P.  
Owner  
Automotive  
Used the software for: 1-2 years

### "A huge helping hand with Running my shop!"

January 8, 2025

5.0

It has been great. My and my mechanics love the software.

Pros

Their Ability to find the parts that I need to complete my shops jobs. Showing me my options when buying the parts and always getting me the best prices by far compared to other software i have tried.

Cons

I have not run into a issue in the year i have been using AutoRepair Cloud. Even moving between using their web services and the tablet application has been seemless.

Review Source

AS

Andreas S.  
Owner  
Automotive  
Used the software for: 2+ years

### "Overall, the mark is 5"

December 27, 2024

5.0

I recommend using this application for auto repair shops. It seems as fine as possible.

Pros

My favorite feature in this application is technical documentation: it has different types of tech docs (repair manuals, bulletins, wiring diagrams, etc.) for any vehicle. I also liked that this application provides import data from the Shopware.

Cons

Application sometimes a bit stucks. Payment after repair via PayPal is not provided (available only for pre-payment).

Switched from

[Shopware](https://www.capterra.com/p/145605/Shopware/)

As for me, AutoRepair Cloud seemed more convenient than Shopware

Review Source

JK

Jessica K.  
owner  
Automotive  
Used the software for: I used a free trial

### "A great idea"

June 11, 2021

3.0

it was a ok experience, nothing special and didn't wow me in any way.

Pros

I liked the features that it had to offer, has a great concept especially for small business. but has some great features and love the tracking progress of each job

Cons

the number plate and vin look up didn't work very well, it doesn't seem to find AUS vehicles very well so that was a downfall to me.

Review Source

bH

breck H.  
Owner and Operator  
Automotive  
Used the software for: 1-2 years

### "good application with useful features and great support"

January 6, 2026

4.0

Pros

lots of useful features. chat support responds almost instantly, to assist with any questions or fixes needed. very affordable compared to others

Cons

there are little bugs in the interface. but they are improving as time has gone on. nothing major just minor mostly delayed updating on some things during invoice editing

Review Source

JR

Joshua R.  
Owner  
Automotive  
Used the software for: 2+ years

### "Fast application, lots of useful features"

September 29, 2025

5.0

Pros

The app is fast and partially could work in offline mode. Technical documentation and labor estimates for each vehicle(s) are available.

Cons

There were difficulties in integrating the ARC app with other softwareб I had to contact tech support for help.

Review Source

VR

Verified Reviewer  
Dental Intern  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "All you need in one!"

February 25, 2026

5.0

It's a great an "all-in-one" solution that provides great value by reducing the need for multiple, separate software subscriptions.

Pros

The ability to send digital, professional estimates and invoices, along with two-way communication tools (including text and email).

Cons

The application sometimes lags or "stucks," with some users noting it can run slowly. It may also switch to offline mode unexpectedly if the internet connection is weak.

Review Source

SR

Sam R.  
Owner and operator  
Automotive  
Used the software for: 2+ years

### "Good software, but I would like more information about auto body"

July 14, 2025

5.0

Pros

A convenient application. It has all the necessary tools needed to manage an auto repair shop. I especially want to note the two-way communication with clients.

Cons

Technical information chapter has a lot data about auto repair but not enough about auto body procedures.

Review Source

GB

Greg B.  
Owner and mechanic  
Consumer Services  
Used the software for: 2+ years

### "The most optimal application compared to alternative ones"

August 11, 2025

5.0

Pros

Integration with NAPA (search, order and purchase of parts). Detailed Part Order page, which provides to input all the necessary information.

Cons

Sometimes there are glitches in the application. The process of parts searching may take a bit long time.

Review Source

LM

Leen M.  
Owner  
Automotive  
Used the software for: 2+ years

### "Large customer database, good emails sending feature"

May 23, 2025

5.0

Pros

Very large customer database, possible to add your own data fields. Repair Timelines page shows the repair process in mu shop up-to-date. A wide range of emails that could be sent to my clients.

Cons

No sending via SMS (Email only) about postponed jobs. PartsTech part supplier supplier is not available.

Review Source

JD

Jeff D.  
Owner  
Automotive  
Used the software for: 1-2 years

### "The app is above average, I like it"

August 21, 2025

4.0

Pros

I would like to point out the following good features: inventory and auto parts, labor estimates and maintenances, search for vehicles by VIN or license plate number.

Cons

Financial reports can be made more configurable. Also, there is no option to choose which invoices will be synced yo QuickBooks.

Review Source

DG

Donald G.  
Business Owner  
Automotive  
Used the software for: 2+ years

### "The application has very well managing of users"

April 8, 2025

5.0

Pros

Managing Users: I can customize almost everything, including switch ON/OFF the access to an exact page for the each worker. Internal Chat: I can write to any of my workers directly in the app, without using another soft.

Cons

Impossible to attach and send media in the shop's internal chat.

Review Source

RC

Romel C.  
CEO-Founder  
Automotive  
Used the software for: 2+ years

### "It has a lot of useful features"

February 24, 2025

5.0

Pros

Find the vehicle by VIN and license plate decoding. Ability to quickly search for maintenances and labor estimates for the selected vehicle. Integration with Google Ads and Yelp.

Cons

To much limited functionality of multilocation.

Review Source

LO

Laurie O.  
Business Employee  
Automotive  
Used the software for: 1-2 years

### "There are some remarks, but overall the app is great"

May 6, 2025

5.0

Pros

Customers database with the ability to enter detailed information. Ability to view the history of repairs, including those that were performed by other auto repair shops.

Cons

The media editor works with some issues. It is not clear how to set up the reminder for the next maintenance.

Review Source

SJ

Sergio J.  
Shop Manager and Lead Estimator  
Automotive  
Used the software for: 1-2 years

### "I use ARC with a pleasure and don’t intend to switch to another app"

March 14, 2025

5.0

Pros

Excellent user-interface design, easy-to-understand menu, where all features sorted correctly and logically. My the most favorite feature in this app is Auto Parts & Inventory, where I can see the detailed information about parts purchase/sell in my shop.

Cons

Unfortunately, when the Internet is bad it often switches to offline mode.

Review Source

SS

Susan S.  
Office Admin  
Consumer Services  
Used the software for: 2+ years

### "AutoRepair Cloud is a good application"

February 28, 2025

5.0

Good experience. During all time which I use this app, it becomes better.

Pros

Appointments scheduling, especially from the the widget on shop website. Inventories and part orders management.

Cons

Job card is not configurable, as it possible for invoices.

Review Source

BL

Bob L.  
Owner  
Automotive  
Used the software for: 2+ years

### "Good app, me and my employees are happy with it"

May 1, 2025

5.0

Pros

I really liked the updated time tracker and statistics of employees' work. I also like the financial reports on the work done. My employees speak very highly of the technical information for vehicles.

Cons

Appointments scheduling form on the shop website does not allow clients to request an appointment for an exact worker.

Review Source

AR

Allen R.  
Technician  
Automotive  
Used the software for: 2+ years

### "The application I was looking for"

February 4, 2025

5.0

Pros

After I started using this application, I forgot what paper documentation is. This application has a wide and convenient database of car owners and repairs that were made. I also like the integration of this application with other products, such as QuickBooks, CARFAX, part suppliers, etc.

Cons

Only one disadvantage: not enough technical documentation for some cars.

Review Source

JB

John B.  
President  
Automotive  
Used the software for: 1-2 years

### "There are some disadvantages, but I haven't found a better app"

April 15, 2025

5.0

Pros

It contains many management features as well as technical information that helps directly in vehicles repairing.

Cons

Part Orders and Inventory feature is hard-to-understand for me and my workers

Review Source

MG

Matthew G.  
Owner and Tech  
Automotive  
Used the software for: 2+ years

### "I found this app by accident, but I still use it and I am happy"

March 19, 2025

5.0

Pros

Communication center with customers is very good. Concerns for repairs (including Media attachments) looks useful too.

Cons

Repair manuals and bulletins are present not for all vehicles.

Review Source

KB

Kevin B.  
Owner, Operator  
Automotive  
Used the software for: 1-2 years

### "It has a lot of templates and configurations"

April 7, 2025

5.0

Pros

Wide range of repair templates, which makes process of filling the necessary repair info easier. In the Communication Center I could send different types of messages to my customers and receive reply from them just in the application.

Cons

No filtration by name of services on Appointments online schedule

Review Source

ST

Sally T.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Very well application"

April 4, 2025

4.0

Pros

Quite a cheap app, but it works very well, has quite wide range of features and easy-to-use

Cons

Some features seem incomplete (ex., impossible to sync to QBO only that invoices that I need)

Review Source

AM

Alessio M.  
CEO  
Automotive  
Used the software for: 2+ years

### "Good app for its price."

January 31, 2025

4.0

Pros

It is compatible with tablets, smartphones, and websites. Labor estimates are looking good. OBD2 diagnostic system that comes built-in and can be monitored through a history log.

Cons

Some features (first of all, some part suppliers) are not available for my country. Also Multilocation feature is limited.

Review Source

JG

Jacquie G.  
Technician and manager  
Automotive  
Used the software for: 1-2 years

### "Overall, I like this application, it seems quite cool"

March 25, 2025

5.0

Pros

Managing of workers, especially the settings of permissions to some parts of application. Wide range of part suppliers to purchase for the auto parts.

Cons

It was difficult to import data, it took a long time to prepare the file for import.

Review Source

DB

Derek B.  
Manager  
Automotive  
Used the software for: 2+ years

### "Mostly, I like this app"

February 7, 2025

5.0

Pros

Ability for multiple users to edit same work order (parts vs. service tech). Customer database. Vin/license plate lookup. Responsive support team.

Cons

Financial reports need improvements, it could consists more data.

Review Source

MM

Mike M.  
Owner  
Automotive  
Used the software for: 2+ years

### "Good software product"

February 19, 2025

5.0

Pros

Very usable Dashboard, I can create an appointment or quote directly from the main page.

Cons

Invoice PDFs could be more configurable.

Review Source

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