--- title: "AutoRepair Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AutoRepair Cloud the right Auto Body solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/" page_type: "reviews" language: "en" --- AutoRepair Cloud 4.9 (163) [View alternatives](https://www.capterra.com/p/147213/AutoRepair-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of AutoRepair Cloud Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews KF Kent F Auto repair mechanicAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Good dashboard, where I could easily navigate to main features of the application: list of customers and vehicles, list of quotes and repair orders, etc.“ March 11, 2025 T E Dental InternHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “The application sometimes lags or "stucks," with some users noting it can run slowly.“ February 25, 2026 KF Kent F Auto repair mechanicAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Repair Order page looks great too: different repair item items, ability to add labor estimate or maintenance, attach a bookmark to the technical documentation.“ March 11, 2025 SR Sam R Owner and operatorAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Technical information chapter has a lot data about auto repair but not enough about auto body procedures.“ July 14, 2025 BF Boca F OwnerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “I found the CRM & Marketing feature is very useful, in particular the integration with Google Business and the ability to upload reviews on my business from other resources.“ January 3, 2025 GS Gary S Service ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “Integration with CARFAX seems not enough (VIN search catches only vehicle information)“ February 26, 2025 JM Joe M OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “A good feature for creating concerns: they can be added either manually by me or by the client’s request, or automatically based on the results of inspections and diagnostics.“ April 29, 2025 RS Rich S AdministratorAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Some troubles with creating appointments via online scheduler on shop website.“ March 27, 2025 ## Showing most helpful reviews Showing 1-25 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike P. Owner Automotive Used the software for: 1-2 years ### "A huge helping hand with Running my shop!" January 8, 2025 5.0 It has been great. My and my mechanics love the software. Pros Their Ability to find the parts that I need to complete my shops jobs. Showing me my options when buying the parts and always getting me the best prices by far compared to other software i have tried. Cons I have not run into a issue in the year i have been using AutoRepair Cloud. Even moving between using their web services and the tablet application has been seemless. Review Source bH breck H. Owner and Operator Automotive Used the software for: 1-2 years ### "good application with useful features and great support" January 6, 2026 4.0 Pros lots of useful features. chat support responds almost instantly, to assist with any questions or fixes needed. very affordable compared to others Cons there are little bugs in the interface. but they are improving as time has gone on. nothing major just minor mostly delayed updating on some things during invoice editing Review Source JK Jessica K. owner Automotive Used the software for: I used a free trial ### "A great idea" June 11, 2021 3.0 it was a ok experience, nothing special and didn't wow me in any way. Pros I liked the features that it had to offer, has a great concept especially for small business. but has some great features and love the tracking progress of each job Cons the number plate and vin look up didn't work very well, it doesn't seem to find AUS vehicles very well so that was a downfall to me. Review Source VR Verified Reviewer Dental Intern Health, Wellness and Fitness Used the software for: 6-12 months ### "All you need in one!" February 25, 2026 5.0 It's a great an "all-in-one" solution that provides great value by reducing the need for multiple, separate software subscriptions. Pros The ability to send digital, professional estimates and invoices, along with two-way communication tools (including text and email). Cons The application sometimes lags or "stucks," with some users noting it can run slowly. It may also switch to offline mode unexpectedly if the internet connection is weak. Review Source JR Joshua R. Owner Automotive Used the software for: 2+ years ### "Fast application, lots of useful features" September 29, 2025 5.0 Pros The app is fast and partially could work in offline mode. Technical documentation and labor estimates for each vehicle(s) are available. Cons There were difficulties in integrating the ARC app with other softwareб I had to contact tech support for help. Review Source SR Sam R. Owner and operator Automotive Used the software for: 2+ years ### "Good software, but I would like more information about auto body" July 14, 2025 5.0 Pros A convenient application. It has all the necessary tools needed to manage an auto repair shop. I especially want to note the two-way communication with clients. Cons Technical information chapter has a lot data about auto repair but not enough about auto body procedures. Review Source GB Greg B. Owner and mechanic Consumer Services Used the software for: 2+ years ### "The most optimal application compared to alternative ones" August 11, 2025 5.0 Pros Integration with NAPA (search, order and purchase of parts). Detailed Part Order page, which provides to input all the necessary information. Cons Sometimes there are glitches in the application. The process of parts searching may take a bit long time. Review Source JD Jeff D. Owner Automotive Used the software for: 1-2 years ### "The app is above average, I like it" August 21, 2025 4.0 Pros I would like to point out the following good features: inventory and auto parts, labor estimates and maintenances, search for vehicles by VIN or license plate number. Cons Financial reports can be made more configurable. Also, there is no option to choose which invoices will be synced yo QuickBooks. Review Source CC Chris C. Owner Automotive Used the software for: 2+ years ### "Quite a good application, use it in my auto repair shop" May 26, 2025 4.0 Pros I really like technical documentation for vehicles, especially technical service bulletins and OBD trouble codes descriptions. Integrated ordering and purchasing of parts via various suppliers also seems good. Cons Search by license plate number does not always find the vehicle. Sometimes unexpected errors are occurred, which, however, are not reproduced again. Review Source LM Leen M. Owner Automotive Used the software for: 2+ years ### "Large customer database, good emails sending feature" May 23, 2025 5.0 Pros Very large customer database, possible to add your own data fields. Repair Timelines page shows the repair process in mu shop up-to-date. A wide range of emails that could be sent to my clients. Cons No sending via SMS (Email only) about postponed jobs. PartsTech part supplier supplier is not available. Review Source CC Celso C. Auto repair mechanic Automotive Used the software for: 1-2 years ### "It has very informative repair order page" May 6, 2025 5.0 Pros The repair order page is very informative in structure. I like the wide choice of invoice templates. It is also good that my clients can approve/reject the repair. Cons There are some performance issues. Also, there is no ability to change the repair order back to quote. Review Source WA Wayne A. Owner Automotive Used the software for: 1-2 years ### "It has very well implemented two-way communication with clients" April 9, 2025 5.0 Pros It allows my clients to schedule appointments through my shop domain website. Communication center provides different types of message that could be sent to my clients and clients can reply to me. It also has repair workflows, which I use to show online the status of repairs. Cons Work board does not have online update as on repair workflows. Review Source DG Donald G. Business Owner Automotive Used the software for: 2+ years ### "The application has very well managing of users" April 8, 2025 5.0 Pros Managing Users: I can customize almost everything, including switch ON/OFF the access to an exact page for the each worker. Internal Chat: I can write to any of my workers directly in the app, without using another soft. Cons Impossible to attach and send media in the shop's internal chat. Review Source TW Terry W. Technician Automotive Used the software for: 6-12 months ### "Overall not bad application with useful features" May 14, 2025 5.0 Pros Integrated database of customers and their vehicles. Convenient differentiation of repair orders by status. Ability to order and purchase parts from suppliers and add them directly to the repair order. Cons Content on the Work Board looks a little crooked. Search by VIN sometimes does not return data about the vehicle. Review Source BL Bob L. Owner Automotive Used the software for: 2+ years ### "Good app, me and my employees are happy with it" May 1, 2025 5.0 Pros I really liked the updated time tracker and statistics of employees' work. I also like the financial reports on the work done. My employees speak very highly of the technical information for vehicles. Cons Appointments scheduling form on the shop website does not allow clients to request an appointment for an exact worker. Review Source AL Alejandro L. Automechanic Automotive Used the software for: 2+ years ### "Excellent software, I like it" March 12, 2025 5.0 Pros Auto parts purchase from Amazon and eBay, ability to add my own local part suppliers. Great Spanish localization: I could set Spanish both for user interface and invoices for my clients. Cons There is no serious cons in the app, just some UI mismatches on a few pages. Review Source DH Dyrell H. Manager Automotive Used the software for: 1-2 years ### "The application has features related to both vehicle repair and shop management" March 28, 2025 5.0 Pros Feature of chatting with my employees inside the app by using Shop's Internal Chat. Similarly, just using this application I can find technical information for the vehicles that come for repair. Synchronization of financial data into Xero. Cons Some part suppliers which I really need (first of all Parts Tech) are not present in this application. Review Source ST Sally T. Owner Automotive Used the software for: 1-2 years ### "Very well application" April 4, 2025 4.0 Pros Quite a cheap app, but it works very well, has quite wide range of features and easy-to-use Cons Some features seem incomplete (ex., impossible to sync to QBO only that invoices that I need) Review Source JG Jacquie G. Technician and manager Automotive Used the software for: 1-2 years ### "Overall, I like this application, it seems quite cool" March 25, 2025 5.0 Pros Managing of workers, especially the settings of permissions to some parts of application. Wide range of part suppliers to purchase for the auto parts. Cons It was difficult to import data, it took a long time to prepare the file for import. Review Source GDM Gustavo D M. Manager Automotive Used the software for: 2+ years ### "It has a wide list of interesting features" March 1, 2025 5.0 Pros Customers chat (emails, SMS, WhatsApp messages), chats with technicians, CRM and marketing, common financial reports Cons A lot of configurations, but not enough instructions how to use them Review Source MB Moaz B. Owner Automotive Used the software for: 1-2 years ### "Normal application" March 18, 2025 4.0 Pros Appointments management, Repairs creating and managing, Payments after Repair Order is finished, Direct Emails to my clients Cons No automatic update of the pages, sometimes it makes confusions when 2 or more my workers are on the same page Review Source AR Allen R. Technician Automotive Used the software for: 2+ years ### "The application I was looking for" February 4, 2025 5.0 Pros After I started using this application, I forgot what paper documentation is. This application has a wide and convenient database of car owners and repairs that were made. I also like the integration of this application with other products, such as QuickBooks, CARFAX, part suppliers, etc. Cons Only one disadvantage: not enough technical documentation for some cars. Review Source MP Melody P. Owner Automotive Used the software for: 1-2 years ### "Review for the ARC" February 18, 2025 5.0 Pros Easy-to-use user interface. Ability of quick entering vehicle information using search by license plate. Financial reports of finished repairs. Cons Quotes are not complete enough: impossible restore from Recovery, not available revert of Repair Order to Quote. Review Source PH Paul H. Certified Auto Repair specialist Automotive Used the software for: 1-2 years ### "Excellent software" February 20, 2025 5.0 Pros Wide range of repair manuals from different sources, possibility to create your own repair manuals under certain vehicles. Integrated into the application labor estimated times for almost all vehicles. Cons I don't see any serious cons in this application. Review Source JLJ Jaime L J. President Automotive Used the software for: 6-12 months ### "User-friendly application with helpful features" March 8, 2025 5.0 Pros Appointments scheduling by my clients via shop website. Internal chatting with my workers directly through the app. Customizing tax rates and discounts per each customer. Cons Not provided such part suppliers like Parts Tech and Parts Geek Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.