Who Uses This Software?

NueMD serves physician practices, mental health providers, medical billing professionals and student health centers across the United States.


Average Ratings

420 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • NueMD
  • www.nuemd.com
  • Founded 1993
  • United States

About NueMD

Speech Therapists face their own set of challenges and deserve a software solution that provides peace of mind. NueMD is the leading cloud-based medical management solution designed for small and mid-sized practices. Submit accurate claims securely for government and private market insurance plans with NueMD. We can even handle credentialing for you. Reduce your practices administrative burden, increase your profitability, and better serve your patients with NueMD. Customize the right plan for


NueMD Features

  • Assessment Management
  • Billing & Invoicing
  • Insurance Management
  • Patient Scheduling
  • Progress Tracking
  • SOAP Notes

NueMD Reviews Recently Reviewed!

NueMD at your finger tips

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it's all one click away, one click paper clams, Appointment scheduling and Medical billing, very user friendly software, webinars always available

Needs some improvement

Nov 15, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: When I was training I would ask questions and the trainer did not know how to perform the functions.

Pros: Ease of use for scheduling. Reminder text and calls. Note system is easy to use. Statements easy to review and print.

Cons: Separating cases for insurance, self-pay, and auto. Charge for every little thing. Response to questions. Only being able to find patients by their last name. Too generic of a message for text reminders.

Vendor Response

by NueMD on November 16, 2017

Hello, Julie. Thank you for taking the time to leave us feedback. I'm sorry to hear that your experience fell below our standards. I'd love to discuss this further. Please send an email to jen@nuemd.com and we can set up a call. I look forward to speaking with you!

Met my needs.

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Simplicity. Ability to customize. Most functions are intuitive and easy to learn. Screens are clean and easy to navigate.

Cons: Occasional freezes requiring computer restart. Runs on Java; need to reset each time there is a Java update. Live training is a waste of time and money. Advertised pricing is for new clients only; expect significant jump with renewal.

Reasonable priced EHR and PM

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great prices: Priced a lot and this was the best around. EHR and PM Bundle: For that great price we got EHR and PM together. (billing not included) Great sales team, the sales team knew everything about our business and how to use this software with our specific use.

Cons: not so great at implementation not great customer support after purchase. When talking to the sales team they where knowledgeable about my specific line of business, that changed when we got into the implementation stage.

100% correct claims

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Software is user friendly. Building claims are easy , software checks for billing mistakes and scrubs claim before you submit them to insurance carriers.

We use NueMD for the billing services and appointment book.

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use and accessible from your phone. That is why we use it over a paper appointment book.

Cons: The prices is a little steep for a web based system. We only use two features because of the price.

Easy as 1, 2 3

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: extra buttons for expired insurances only

Pros: As a beginner computer literate person, it was very simple to follow the set up, as putting patient in, their insurance information and any documents.

Cons: in the notes tab, I would like to see where we can put the lines in order of how it would be easier for us in general to read and set apart

NueMD overview

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great product! Customer service needs a little more work but overall I would recommend this product.

Pros: This product is very easy to learn and very functional for the day to day office use and practice management.

Cons: Customer service doesn't always respond to tickets that are emailed to them. If they do respond there is never follow up to make sure the issue was totally resolved.

Frustrating

Oct 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The system has a very clean layout. It is easy to use and you can easily transition from one task to another with minimal mouse clicks.

Cons: The customer service seems to be lacking. Especially during set up and withing the EDI department. There is a lack of communication on their end. It will take months to get it up and running and you will be paying for a service you may not be utilizing yet. We are currently in transition and adding a lot of new providers. We have been paying for the billing service without being able to use it. We currently have to enter claims into Availity for our new providers and also into NueMD so we can track when the payments do come in. It is double the work. We are currently pricing other systems and considering going with another company. Just know that you will have to spend a lot of time trying to get in touch with the EDI department and keeping up on their progress to get anything done.

You may also experience issues when training. I have been trained on a few other EHR systems in the past and if you have experience you can pretty much figure this system out on your own. However, we did experience issues with the trainer failing to call on scheduled training days and not following through when we needed them to.

Vendor Response

by NueMD on October 24, 2017

I'm sorry to hear about this, Kelly. Thank you for taking the time to give us feedback. Please email me at jen@nuemd.com. I would love to discuss this further.

Used 3 different EMR systems and this is by far the best.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, professional, help available when needed. Love eScript, suggestions and live help when needed.

Cons: Occasionally goes down with Java. Has to be reloaded and downloaded again when Java fails requiring more time.

Great for Medical Billing!!!

Oct 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Not at the moment!

Pros: Ease of sending medical claims. And receiving the ERA's is a simple posting process. The reports that can be generated are awesome!

Cons: The lag of receiving information and the posting of money. Would like to post the payments as soon as I receive the ERA's.

Best billing software ever

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn and a tutorial included if you need training. Ease of having billing, rx scribe and med records in one place. Amazing program.

recommend

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: NueMD is easy to use and navigate. The program was easy to learn and I think anyone can learn how to use this fast.

Cons: The only con I can think of is the schedule does not refresh on its own and it would be helpful if it did.

I have found Nue MD to be and easy and direct software to use. And customer servi e has been great!

Sep 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The option to see our full schedule akl at the same time. As opposed to different departments on different screens.

Cons: The only thing i dislike so far is having to log in everytime i want to check my schedule. I would prefer it if my scheduler would stay open as long as im logged on. I go away and then come back after periods of time to check updated schedule,and always have to log back in.

Overall: More accessible schedule for our work day.

NueMD provides our multi-disciplinary clinic with everything we were looking for and more!

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Great product and we are all very happy with it!

Pros: NueMD is very intuitive, making it easy to use from day one. We are a multi-disciplinary clinic, and NueMD supports the needs of each discipline smoothly. I love how I can see the schedule for every provider in the clinic at one easy glance.

Cons: NueMD does not seem to "Auto Refresh," so I have to keep clicking the Refresh button to see any schedule changes that are made up at our front desk. Also, NueMD does not allow for double-booking two patients at the same time for a single provider. So if two patients are scheduled for me at one time, the front desk has to schedule one patient in a different 15min time block, and this sometimes causes a little confusion on when the patient is actually scheduled to come in.

Simple to Use

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like seeing all practioners schedules at one time instead of looking up each individual. I also love having an app to review my schedule and my co-workers for upcoming days.

Cons: Unable to double book in slots is possibly my biggest complaint which really isn't a complaint!

Customer Service is the Best

Sep 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great customer service. Responsive to any questions and issues - quickly and accurately. Enjoy working with them and their people. Has a far range of features that you can either take advantage of or use on your own to customize to your needs.

Cons: Still some bugs that could be better. Continues to improve with each suggestion. Need to have some information consolidated on one screen when dealing with insurance companies, i.e., Date of Birth on same page as insurance plans and numbers

NueMD

Aug 30, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Would not work for larger practices as there are too many windows to open for just one task.

Pros: The clearinghouse is amazing, never had issues with any claims. Price is good as well. Price is good.

Cons: The payments posting is fairly cumbersome, ERA window does not allow you to look at your ERA and post payments at the same time, unless you import your ERA or print it. Does not changes claims status for COB , you have to manually do that. Loading old ERA window has glitches and you have to log out and back in in order to pull old ERA. If you posted pt payments though the batch function you can no longer print a receipt for the pt once the payment is posted. Customer service is difficult to get in contact with and I do not get notified when tickets are being resolved. Does not seem to have a structure as to how, when and whom will contact you.

My experience with NueMD in the last several months have been nothing short of impressive

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the functionality of the program and ease of you. My staff required none of the training provided by NueMD due to how easy it is to pick up! And whenever we have a question, my trainer is quick to respond with instructions. I like how you can have multiple provider columns and manage your individual view per user.

Cons: The only thing that comes to mind if I really think on it is the "reminder feature". I wish there was a way for the system to automatically send a reminder for a patient's first appt if they are doing multiple therapies.

Overall: Ease of us, less management at the front desk because of reminder features and patient portal.

No telemedicine functionality

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: NueMD is a nice product with a good interface and reasonably priced, so overall a good option to keep on the table.

Cons: For me, NueMD wasn't a good fit because the system does not accommodate telemedicine, a major component of my practice.

NueMD the software of the future!

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall this product is very easy to use and learn. Customer service are always really helpful. They are always coming out with newsletters that are helpful guides or new things they have added to the software for an update.

Pros: I love how everything transfers over to the next screen as long as you have saved your information. I also like how you can stop in the middle of completing the patient information and if you have new insurance to add you can just save and go to top and automatically set up the new insurance information for the facility and then hit back and it will take you right back to the page you were on previously. Software is very easy to learn and they have great training sessions also they can set you up with some guides that take you step by step through the process of getting started.

Cons: The only thing I do not like is when looking up dx codes it doesn't always take you to the correct code if you are putting in partial information and you have to word the dx just right for it to pull up a code you don't have stored in your settings. It would be a lot easier to have a encoder that also helps you with edits.

Not much support

Jul 18, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Was a little less expensive, they did send out statements every month as agreed to. They deposited the checks directly into the bank.

Cons: When I quit using them and after 90 days, to get my remaining data to continue to bill for the money they hadn't collected they extorted more money before they would send the disc with my accounts on it so I could have my new billing collect the money they hadn't.

Vendor Response

by NueMD on July 28, 2017

Hello, Tom. Thank you for taking the time to leave us feedback. The price of a data upload is available in your contract. If you have any questions, please email me at jen@nuemd.com.

NEW TO THE BUSINESS

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I AM BRAND NEW TO THIS TYPE OF WORK . I HAVE NEVER WORKED IN THE MEDICAL FIELD . THIS PROGRAM WAS MADE FOR DUMMIES . I FIND IT EASY TO LEARN AND TO USE, MAKING THIS TRANSITION IN MY NEW CAREER VERY STRESS FREE.

Cons: HAVEN'T FOUND ONE YET, MAYBE THE ONLY THING IS TRYING TO REMEMBER ALL THE CODES AND ABBREVIATIONS BUT THAT SHOULD COME WITH PRACTICE

My favorite software to use

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have used multiple different softwares since we are a billing service. Currently we move all of our clients on to Nuemd as it is our favorite software to use! I love that you always have the most current version and it is cloud based so no need to have specific computers. Every update they roll out improves the functionality and they are always open for suggestions on how to improve!

Pros: It is so easy to use! Simple and straight forward. I love that it is always improving and with every update new features are available. You don't make a one time purchase and then have to repurchase in the future, you always have the most up to date version.

Cons: There are times that not all of the bells and whistles of EHR/ billing combined are not there; but with every update it gets better and better.

Terrible, No Follow-up with EDI Enrollment

Jun 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Their transfer of old data from a previous system is sparse and it is easier to save money and do it manually.

Pros: Sorta easy to use but why everything has to be refreshed even when it is the first time on a particular section makes no sense.

Cons: Absolutely no follow up with EDI enrollment. First they never sent the EDI enrollment for Medicare, we had to follow up with Medicare to find out what the status was. Once we found out that they never sent over the enrollment we had to have NueMD send over the enrollment and get everything set up. That was their job, not ours.

Vendor Response

by NueMD on June 30, 2017

Hello, David. Thank you for taking the time to leave us feedback. I would love a chance to discuss this issue further. Please email jen@nuemd.com and we can arrange a call. I look forward to speaking with you.

Customizable & Personal Customer Service

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can design whichever templates you want they've got access to scores of public data and lists and up-to-date information which they can help you in a great and as you start to implement and discover small changes you want to make they are very responsive and quick at making them to make your life as easy as possible because even with a ton of preparation and reading you'd simply don't know what you don't know I think getting a product that isn't concretely structured is probably the best pro in addition they close second would be the staff at every level is responsive and great

Cons: There is no video telemedicine capacity at this time. Also some of the navigation at first is not as intuitive as I would've liked however it was easy to learn

NUEMD Review

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I will totally recommend NUEMD to anyone who asks. They are a phenomenal company.

Pros: Easy to use, quick and fast. Support Team for Nue MD is wonderful. we love this program. we are keeping nuemd for sure.

Not suitable for DME providers

Jun 13, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Software seemed to be easy to use. It had a nice look and feel about it. The demo made it look very simple to use.

Cons: We needed a new Medicare Portal. They had a good looking software, and they assured us it would be a breeze. We wanted to use our own staff to do the billing vs. using their people. They insisted that was fine. But when we were training to bill using their programs, it was clear they were not as skilled doing DME as they made out. My guys complained they were training their people more than they were training us. We submitted out first 10 claims, then another 10, then another 10 claims. Every single claim got rejected. They seemed to be baffled as to why. To date, I have not a single claim paid, and it has been two months.

Vendor Response

by NueMD on June 16, 2017

Hello, Daniel. Thank you for taking the time to leave us feedback. I would love a chance to speak with you about this issue further. Please email jen@nuemd.com and we can arrange a call. Thanks for your time.

Our pediatric clinic has become much more efficient. Intake is faster and more accurate than ever

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and reporting. Account manager is excellent and on top of things, and knows the priorities.

Cons: The phone app has very limited use - for example can't modify the schedule or capture payment for more than one unit

Overall: efficiency improvement in intake process and provide her access to online schedule .

Amazing software

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The billing was being done by an individual, who left us with a mess. With NewMD being so user friendly, we are able to navigate the system and figure out corrections and complete the corrections In a matter of no time

Pros: Everything is in one spot, click a few clicks and you can create the patient profile, bill, post and check eligibility and do scheduling of appointments and set up patient reminders. The possibilities of the NewMD software are endless and amazing so user friendly.

NueMD is great software with many features to make organization simplified.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is the first positive. Working with customer rep made setting everything up simple. We were able to use our own forms to build templates making record keeping user friendly.

Cons: I haven't had any to report at this time. If there was one thing I would call a con is the slight delay it takes to sign in each time.

Enrollment

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Representative was exceptionally helpful with my issues when I called regarding enrolling a new physician in our practice. She worked with me, I did not feel rushed and she was very knowledgeable on all subjects. Hopefully, all is resolved but if I have any problems down the road, hope I get her for my customer support representative. Also, another representative in the EDI Department is great to work with. representative.

Cons: Getting reports on certain criteria was an issue, but improvements have been made and works better for our practice.

My experiences been good very accommodating and easy to navigate

May 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer support is top-notch. Easy navigation from screen to screen, easy to set up new codes, very easy to use for a new beginner

Cons: Comments on the patient page info example it could use another email section. Also more room for comments when a client has multiple contacts

Overall: I learned a lot

Fairly easy to use and the live support is great

May 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it is to use., easy to navigate.. the newsletters are very imformative, I like how the live help can help in most situations.

Cons: I wish there were 2 lines to add emails for clients, alot of times we like to take both parents emails and there is just not enough room

My practice has no problems with NueMD

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and easy to understand. We have no complaints out of this software. We would recommend it to anyone.

THEY DON'T CARE

May 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I love the user friendly function of the system. The billing portion ins great to use. The tickets are easy to get out. I really dont have anything else to add

Cons: The customer service is horrible. I've called and emailed many times with no response. When I first started using Nuemed they were amazing and actually cared about helping a new client. I guess because I'm a small business owner and only have four provider with them, I'm no longer a priority. When my contracts are up I will find another company.

Vendor Response

by NueMD on August 07, 2017

Thank you for taking the time to leave us feedback, Misty. I'd like to sincerely apologize for our unresponsiveness. Due to technical difficulties on behalf of Capterra's website, we were not able to view to this review sooner. We would greatly appreciate an opportunity to resolve this. Please reach out to me directly at jen@nuemd.com.

So Happy with NueMD

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: NueMd has taken the stress out of our claims and payment cycles. Our previous biller was holding claims for 2 weeks before sending them out and then never followed up on the transmissions that didn't go through. We rarely have errors with NueMD and if something gets kicked out by the Clearing House it is easy to identify and correct. We are able to send our claims out in 1 day and receive payments in 3-21 days.

Pros: We brought our billing in-house, and the training and support offered really eased the transition. NueMD made sure we had our accounts set up correctly and walked us through all the steps. I highly encourage purchasing the training if you are nervous about doing this yourself. They provided a workbook and weekly training sessions to make sure we would succeed.

Cons: There are some reports that would be nice features as we are facing QPP. I would love to have a report to print address labels for my patients, and a report that links encounters, dx codes, patient name and our Practice Fusion chart number. We are working with a Qualified Registry and this is something they need to pull data for the quality measures.

The easiest PM software to use!

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have used other PM software in the past, as a different practice, but this one by far is the best.

Pros: Ease of use, great customer service. We were using paper charts before, this is our first system using ER, and it has been so easy to pick up.

Cons: not really anything, other than the training for the nurses and doctors could have been a little more in depth

I am extremely happy with my total experience overall

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to learn and is user friendly. We were able to start transmitting claims in just a few days, and Medicare which can take up to 30days was approved to transmit in less than 10days. We started receiving ERA payments within 10days of billing out. I have been in the business for 30 years and I have to say that this has been the easiest transition of setting up and billing without any problems whatsoever that I have ever experienced. The training was easy and friendly. I was really impressed with each department specializing in their own field, and the introduction and welcoming was awesome as well as the user friendly Nuebie Notes to refer to if you forgot anything during training.

Cons: I haven't experienced any cons yet, I am very happy with everything so far. I guess I would have to say the only Con that comes to mind is that I wish I had found your business a long time ago.

Overall: Its easy to use therefore I have more time to focus on other office duties than billing. It also keep things organized and tracked more efficiently

Nue MD for Mental Health clinic

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: working with NueMD has been for the most part very easy to use. I only have 2 concerns or requests. I would love to see and additional Email line for a second email address on the patient profile, and also an additional line or bigger space for the Memo section. many times we have divorced parents of clients and we like to get additional contact info for each of them and be able to see it on the first section of the patient profile this would help me so so much. thank you

Amazing service and product!

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Excellent customer service and wonderful training available! Started the billing on my own, but my practice started to grow, so I switched to their billing service. Wow, is it ever easy now! I have perfect communication with my new team and feel even more confident in my growing practice to keep adding more patients since I know I can handle the volume on the business side.

Pros: I like the ease in which it is to use! I am an individual provider learning the ropes of billing! When I expressed that I was getting overwhelmed with the volume of bills I was putting through I was given the option of moving towards having their service do the submitting for me. Very inexpensive!

Cons: Wish it was cloud based. I am on the go, and don't always have my lap top with me. I travel to different practice locations so a cloud based solution would be wonderful.

Great team

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Way to get ahold of your billing and support team. Program needs Java script to work but other than that it's easy to figure out. If you use them as your EHR it's easier, you can even verify the insurance from the program vs going online or calling.

Nue MD is easy and effective

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That you are able to quickly upload your files, and the ease of use.

Cons: N?A

Overall: Nue MD is easy and effective to use. They are always quick on any support issues, and their system is not hard to use. It is easy to upload into their online filing system, to find patients, and to cross reference patient appointments.

Recommendations to other buyers: N/A

Need NueMD Changes

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: The ease is nice but I need more features for the claims; such as a preview before they get sent off and get denied for some small reason.

Pros: The submission of the claims in real time helps a lot!!

Cons: Simple changes to the UB04 form for corrected claims takes too long to finish up and then send out.

Vendor Response

by NueMD on April 13, 2017

Hello, Roger. Thank you for taking the time to leave us feedback. I would love a chance to speak with you about this further. Please email me at jen@nuemd.com and we can arrange a call. I look forward to speaking with you!

Simple and Easy to Use Billing Software

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to Use - Works and MAC and PC

Overall: When i decided to start a billing company 5 years ago i must have Demo'd about 10 different platforms. They ALL did pretty much did the same thing but what stood out about NueMD is that it was a clean ,SIMPLE, and intuitive interface. The learning curve was low and getting staff up to speed on the software takes days instead of weeks. Highly recommend this software!

Great Product and Pricing structure

Apr 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We signed up with NUEMD a few months ago, great product and price, we are a bit different and use the EMR in a totally different way. My company has several Dr. Offices we work under so having an EMR that I can customize and set up to our liking is great. The staff has been awesome in helping with the implementation of the product. If they make mistakes on your account they are quick to fix and refund if necessary. We would recommend this EMR to any Dr. Office that wants to save money from the higher end expensive EMR systems

Pros: The reports are amazing on how we can track our patients and funds.

Great software - great support!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you NueMD for providing awesome billing software that is helping me to grow my business!!

Pros: This is a very easy system to learn , use ,and navigate around. We use it for our billing company and our doctors are able to sign in and check the status of their accounts at any time. It saves time for everyone! It also is great that there is a support link that you can instantly chat with them if there are any questions or issues.

Cons: to create specialized reports is a little confusing, but the support staff is awesome and always there to help!

Customer Support

Mar 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: I sought customer service when the Nue MD application I use multiple times per day on my MAC laptop stopped working unexpectedly. After first seeking assistance from our group's external IT contractors - their response was not as timely as I needed, nor did they have sufficient knowledge of the software to immediately diagnose the problem - our organization's billing specialist suggested I call Nue MD directly. She had used the web based and telephone support options successfully in the past and was optimistic Nue MD would be the logical place to find assistance. A wise suggestion. Although it took two separate calls to actually resolve the problem completely, both calls were answered in a timely way, one immediately, and the second call with less than a two minute wait. In both cases, the Nue MD representative was friendly, efficient, and knowledgeable. In both cases she used a join.me application to gain access to my computer to diagnose and resolve the problem. The solution involved downloading a recent update to Java from the internet. The representative was able to create a new short cut icon on my desktop for ease and conveneince of use. When future interferences arise, Nue MD will be my first call. I can highly recommend their professionalism and responsiveness.

Medical Biller

Mar 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Excellent with my Trainer Amy very supportive , quick to answer questions, via phone , email or go to online chat

Best Billing Software!

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used NueMD for about 10 years with several different specialties - OBGYN, Family Practice, Urgent Care, Psych. It has worked extremely well for all practices. I have a small medical billing company, but I also do a lot of training for billing and coding. Using NueMD makes training easy! All of NueMD's support staff - from Sales to Technical Suport - are quick to respond and help! NueMD is definitely my preferred vendor! They make me look good!!

Pros: Ease of setting up new practice and getting both Front Desk and Billing Staff working quickly.

Cons: I do not like having to wait for reports - especially since most of my clients are pretty small practices, but not all reports are set up that way.

Great Product for Practice Flow

Feb 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using NueMD for around five months and it has created a very smooth daily practice flow for me. My main use is for billing, as I'm integrating with Practice Fusion for scheduling and EHR. These two programs very easily connect without any problems for me. The training and customer service team has been very attentive and helpful.

Overall Program is great & Support is AMAZING

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: NueMD is very user-friendly and any time I've had a question or issue it has been addressed right away. The support staff are very attentive and helpful. Overall our experience with NueMD has been great and we'll be using this program for a very long time.

AWESOME PROGRAM

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: NUEMD IS AN AWESOME EMR PROGRAM, VERY EASY TO USE!!!

Finally, a Software that Works!

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How the claims section is user friendly and so helpful for a billing company

Cons: Appointment Reports

Overall: We are so happy with NueMD. Their Fantastic Training is KEY to efficiently using it's attributes!

Recommendations to other buyers: No

User Friendly Software with Great Pricing Options

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I found this software for a client that wanted to use a software that would integrate with their existing Practice Fusion EHR and after some research, we chose NueMD for this practice. This software is very user friendly. I was able to set up the system with the little assistance needed from their training department. However, the training staff was very friendly and helpful! I was so impressed with this software and its support staff, that I have since switched to this software for my own billing company. One appealing consideration for this software for me was their pricing options. The monthly fee is based on your EDI usage, not by provider or user. This is great for companies like mine that services smaller groups. It is nice not to have to spend as much for the client that only does 20 billings in a month vs a client that does over 500 billings in a month. They also have a built-in clearing house that you are required to use. I will admit, I was a bit put off by this at first. I had used the same clearing house for most of my career! I was hesitant to leave them, but it was unwarranted. The NueMD clearing house is actually a great feature. It is very time efficient to have the EDI tracking automatically noted right into your claim. And the cost is included in the monthly fee, so that was another expense that was done away with! Not only do I now pay less for each client than I did before, I no longer have the additional clearinghouse fee. The training and setup fees are also VERY reasonable. They also go at your speed for the training. After 15 years of setting up various billing softwares, I was not wanting to sit through two weeks of training that was unnecessary. While they DO offer the full on training for staff that does not have extensive software knowledge, they were willing to work with me and set up my training to my specific questions and verifying that the setup I did was correct. For me, this was a huge plus that was not offered by other companies. I will say that it does lack some bells and whistles and I cannot speak of the EHR component as I do not utilize that service, but overall it is a great billing software and I would definitely recommend them! I made the switch 6 months ago now and my client has been on for 9 months. We are both very happy with our choice in this product.

Pros: Pricing, ease of setup and use, claims management screen is a great tool, EHR integration, pricing, support staff, amazing user guides!, clearinghouse included, oh and did I mention GREAT PRICING??!! One of the best assets of NueMD is the New Account rep, Michael Palmer! What an amazing rep! He stays with you until the end of your set up. He follows up with you on a regular basis to ensure all aspects are being completed as quickly as possible. I have never experienced that before. Usually, once you are handed off to the training and setup, you don't hear from the New Account rep. Not the case with this company. Mr. Palmer is wonderful!

Cons: A/R report lacks patient information. This is frustrating for old-school billers like me that love their reports, but the claims management screen tend to make that a non-issue as all the information you need is on that screen and that screen has all the claims on your reports. Reports, while they can be customized and sorted, there are limited choices in the customizing and sorting. They do have additional reporting packages though if you need advanced reporting. You can only have one session open at a time. Some billers like to have multiple sessions open so that they can field calls while still working on other things without losing a place.

Recommendations to other buyers: If you are looking for a new software, this is a good product.They can answer all your questions and he takes the time to really understand your questions.

Good for those of us who are not "computer" people

Feb 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It keeps me organized

Cons: I wish it had a window for the previous notes, that I could open at the same time I am charting in real time. (for reference)

Overall: When our office switched to paperless it was with much fear I began using NueMD. After about 2 weeks of use, I can now see the benefit. I can chart much more quickly and have all my notes in one convenient place. This is both a time, space, and money saver.

Limited Functionality Intended for a Medical Practice

Feb 17, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality

Comments: It's not my favorite software. There are some things it does well. It is not intuitive or user friendly.

Pros: You can see other clinicians schedules which are helpful if you are sharing an office.

Cons: Hard to run reports. Feels like you are duplicating work when entering CPT code and then patient payment.

Vendor Response

by NueMD on February 24, 2017

Thank you for your feedback, Nicole. I'd love a chance to discuss the issues you've mentioned further. Feel free to email me at jen@nuemd.com. I look forward to speaking with you!

NueMD Great for the small practice

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great resources available for the small practice. A lot of automated features that enables a small practice to keep up with the fast paced ever changing health industry.

Overall: NueMD is easy to use. Its has an a great deal of resources for big and small practices. Its customer service is fast, friendly and extremely knowledgeable.

Easy Peasy

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I just started using this software as thus far it really is user friendly. And if I can't figure it out the help section is a great tool to reference back to. I have used many softwares over my 23 years in the medical field and this truly has been the easiest to move around in. Love that I can change the color scheme when I have two open and can tell which product I am on without having to read the top line!

NueMD

Jan 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall not a bad software. The need for the software is limited in my office. Customer support is amazing.

This product is horrible

Jan 26, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: We've had nothing but issues with this system. Every time we call customer support, when they decide to respond, they tell me it's our internet bandwidth so nothing they can do. We're dropping this company as soon as the contract is over.

Vendor Response

by NueMD on February 06, 2017

Thank you for your feedback, Carlos. I'm sorry to hear about your experience. I'd love a chance to discuss this with you further. You can reach me anytime at jen@nuemd.com

Ther worst

Jan 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: NueMD was a mistake from the beginning but we kept trying to make it work. Inaccurate promises of thousands of documentation templates, poor customer service, inaccurate billing, poor scrubbing. Then we are blamed for inaccuracies!

Pros: We really did not see any positives at the end of the day.

Cons: Poor customer service. Always on hold or leaving messages. We are still waiting after months for billing to be corrected. May lose our business!

Recommendations to other buyers: Do not use NueMD if you are a therapy clinic.

Vendor Response

by NueMD on February 06, 2017

Thank you for your feedback, Marvin. I'm sorry to hear about your experience. I'd love a chance to discuss this with you further. You can reach me anytime at jen@nuemd.com

HAPPY

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I do all of the billing and computer work and NueMD has made my position here so much better.

NueMD = Efficiency

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The many time-saving features and reporting.

Cons: I would like to see the app updated with more of the web based features.

Overall: Our pediatric therapy clinic implemented NueMD 3 months ago. We were impressed with the personalized support through the implementation phase. Months later we are quite pleased with how standardized and easy the software is to use. NueMD has thought of everything when it comes to software features and user needs. Our therapists are enjoying the cloud based scheduling module and, as the clinic owner, I am more efficient than ever! NueMD has enabled me to focus on the critical few instead of the critical many!

Recommendations to other buyers: We really enjoy using NueMD! Our biller is extremely knowledgeable and accessible.

Nue MD is the one for any small business

Dec 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Setup was fast and easy- we started submitting electronically within 7 days which sped up claims processing by weeks for us! Easy to learn and use, training is available when you need it and the online help sections are easy to navigate

Easy to use

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall I have had a great experience with NueMD. The system is easy to learn and understand. I have used other systems in the past for documentation, but prefer the ease of NueMD. I have had an issue with a glitch in the system, but customer service was willing to work with me to figure out what happened and to resolve the issue. I would recommend NueMD to anyone who asks.

Easy, fast, and affordable

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I enjoyed the short experience I had with NueMD. Their system was really easy to learn. It didn't require any software downloads so it could be accessed anywhere. Customer service was excellent. They prices are very affordable.

Pros: easy to use, electronic filling, customer service, prices

Cons: Didn't get a chance to have a time on this product since I changed jobs.

Recommendations to other buyers: try it out!

Great product

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Nuemd system come with a working manual to help you work through issues or learn something about it. If you can't figure out the system by reading the manual customer service is always on hand to answer and help problem solve. The initial set up for your office can be program with all of your referral sources, billing codes etc...

Pros: the system is easy to navigate and customer service is easy to connect with. The system will allow you to register a patient, schedule, check in/out and billing in a few easy steps.

Cons: At this time I am not finding any cons to report.

Recommendations to other buyers: If you're considering trying this system don't waste your time with other complicated programs.

Billing Specialist/ BIlling Supervisor view of theNuemd

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My experience with NueMD has been an easy and friendly user software. The billing portion of the program is extremely easy to do all the billing in a matter of minutes, also when I call for tech support there's always a live person to speak to and tell them your problems and they explain to you as well help you along the way in navigating the software to better understand it.

Pros: the most I like about this product is that this software NueMD is very friendly user and easy to navigate through. Also, the Tech-Support team is wonderful very helpful and knowledgeable

Recommendations to other buyers: my advice does look into this product and you will find you can do a lot with this program. very easy friendly user

NueMD Best So Far!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been in the medical world for 20 years. I have used many different computer programs in this time. This program does not have as many bells and whistles as many programs but do we really use all of that. When I started looking to make a change I wanted very easy and self explanatory, NueMd is that product. I can train someone how to use this program in 20 minutes. Now I hope they don't start adding bells and whistles so my training time is short.

Pros: The ease of adding, looking up and changing things.

Cons: There are a couple of things on the billing page I would change but not much.

Recommendations to other buyers: If you want easy, this is your program. It is web based and you can not beat this program for the price.

Awesome EHR system

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This EHRsystem is very user-friendly. It has a lot of unique options that make charting for physicians very easy.

Pros: Any healthcare practitioner can custom make their templates. Very supportive help staff

Recommendations to other buyers: Take advantage of their trial offers.

Review of NueMD

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I absolutely love this software company. They are amazing to deal with. They are very efficient.

Pros: The ease of navigation

Great billing software

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was very easy to learn and use. Very effective product for our multi-location office. Great product support. Claims are processed quickly and rejections are down to almost none!

Cons: There is not much that I do not like!! This really is a great product. No complaints on my end so far and I have been using it for 2 years.

Overall: So far this is the best billing software that I have used. I was using a different software prior to the switch and I love it! Nuemd is so easy to learn and use. It makes claims and billing go so much faster. They really do have it figured out to help out with production. I have recommended this product to several other physician offices. The scheduler is very easy to customize to any practice schedule. Easy to use with multiple locations without confusion! Nuemd was very easy to adjust to. Learning it was so easy and there is such great product support. Nuemd helps make the billing so much more effective and claims are paid a lot quicker with fewer rejected claims. Also, I LOVE that it is web based that way you can access it anywhere with the internet. That makes a big difference with multiple locations.

Recommendations to other buyers: I really think that any office looking for medical billing software with a scheduler to try out Nuemd before any other. You will be very happy with the results. By far the best software company out there.

Best Billing software I have used!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: So far this is the best billing software that I have used. I was using Lytec prior to the switch and I love it! Nuemd is so easy to learn and use. It makes claims and billing go so much faster. They really do have it figured out to help out with production. I have recommended this product to several other physician offices. The scheduler is very easy to customize to any practice schedule. Easy to use with multiple locations with out confusion!

Pros: Nuemd was very easy to adjust to. Learning it was so easy and there is such great product support. Nuemd helps make the billing so much more effective and claims are paid a lot quicker with fewer rejected claims. Also I LOVE that it is web based that way you can access it anywhere with internet. That makes a big difference with multiple locations.

Cons: There is not much that I do not like!! This really is a great product.

Recommendations to other buyers: You should definitely try this out before you try another billing software. Nuemd will really impress you with the quality and ease of the product.

Review of NueMD

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We are pleased with the practice management and EHR functions of NueSoft. Would like it even better if it had voice recognition software.

Look No Further

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: NueMD is a great software, they have free tutorials, customer support is just a click away.

Pros: very user friendly.

softward user

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This is my first experience using an electronic health record system. It is easy to use and the options that we have are working well for us. Our department has learned much about this program in a self taught setting in addition to the initial training. My recommendation to new buyers is to include in your contract one or two follow up training sessions. There are many applications that are useful but at first you're not aware of them and when you do become aware that's the time to have the follow up training session. I personally utilize the "help" button often, but there are times when it's necessary to talk to a live person who is knowledgeable about the usage of the program.

Pros: This product is easy to use especially if you're a first time user.

Cons: could use more training sessions within the first year of the contract

Recommendations to other buyers: ask about the customer service portion of it

NueMD

Nov 08, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Easy to use but functionality is limited. Requires allot of screen changes to get all the infirmation you need.

Pros: Very good clearinghouse. Easy to learn and to document.

Cons: No easy function to print receipts for patients. Requires multiple screens to post payments from ERA. Very bad customer service.

Recommendations to other buyers: Is OK for the price.

Vendor Response

by NueMD on November 09, 2016

Thank you for your feedback, Oana. I¿m glad to hear you¿re having a positive experience with our clearinghouse. Our team will be reaching out to you shortly to assist with the issues that you¿ve mentioned, or you can always email me directly at jen@nuemd.com with any questions or concerns.

NeuMD Software

Nov 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Very un-intuitive design, but once it's set up, it works

Pros: It's reliable, it connects electronically with some insurance companies, receives ERAs and updates claims very fast. The support is decent.

Cons: Very badly designed interface, one cannot copy-and -paste information, the "logs" are hard to read.

Recommendations to other buyers: Take on-line training course. The software is not intuitive, unless you know exactly what to do, you wdill not figure it out.

Vendor Response

by NueMD on November 09, 2016

Thanks for your feedback, Iren. I¿m glad to hear you¿re having a good experience with our support team! We¿re always looking for ways to improve! Please email me at jen@nuemd.com so we can discuss your suggestions further.

NueMD

Oct 07, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I took over managing and billing for a departing employee. With only the book to guide me, I got thru NueMD without too many blunders! It is intuitive. There are things I think they could change, but I always see they are working on items. In addition to live support, there are plenty of videos to watch.

Pros: Layout is very nice, easy to follow thru. Many steps will fill in for you, and you can customize.

Cons: I enter charge tickets a day or two behind, it would be really nice if it kept the date in place so I would not have to remember to keep changing it! Reports take a long time to generate.

Recommendations to other buyers: Small offices - this is a nice way to go! It does not matter if you are a new clinic or established, this program will help you meet goals.

Happy

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I purchased this program months ago and been completely satisfied with the performance of the software. It does exactly what I need this program to do.

Pros: Online base, asscesable through any portable device.

Cons: Customer and support not very good

NueMD Reveiw

Sep 28, 2016
4/5
Overall
2.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Customer support has been extremely helpful. Easy to log into.

Cons: The fact that you have to repeat every step with each claim processed.

Recommendations to other buyers: I'm not sure what you are asking me to tell someone.

Customer service is atrocious

Sep 25, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: data entry for demographics

Cons: the customer support, the EHR encounter building

Overall: We have used this software since 2013. We purchased the EHR portion over a year ago and were REQUIRED to receive the training that came with it - for an additional cost. The trainer was never aware of what was discussed in previous meetings and to date has never completed the requirements to access e-prescribing or e- lab results. Numerous follow ups and we are told the paperwork was never received. Each time it is resubmitted, 15 months later...still nothing...
In addition, the many issues that arise with billing submission are rarely resolved by customer service. They send back a generic suggestion that is apparent they do not even thoroughly read the email. The building of the EHR is so time consuming and confusing (even after the $500) that we have STILL not had the time to complete the encounters.
We are currently shopping for something with good customer service and pre-built encounters. The amount of money we are sending them monthly to not even have use is a waste.

Recommendations to other buyers: Get some customer service and technical support that actually follow through with the customer. I have my own job to do and do not have time to be the one to follow up over and over for a resolution.

Vendor Response

by NueMD on September 26, 2016

Hello Brandi, Thank you for your feedback. We apologize that your experience has fallen below NueMD's standards. We would love an opportunity to make this up to you and will be reaching out to you directly. In the meantime, if you have any other comments or questions please email me at jen@nuesoft.com. Thank you for your time, Jen

Best to offer for beginning Private Practice

Sep 14, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of software use and integration of payment of services was the 2 main reasons I have decided to use this product.

Cons: None. All experiences have been positive. Training was easy and those reviewing the product were very knowledgeable.

Recommendations to other buyers: Expense is reasonable. This is the product for those wanting less cost and more services.

Terrible Experience

Sep 09, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Cloud based makes it convenient. It is one of the least expense options.

Cons: Very little assistance with setup. The amount of training time provided (without additional fees) was insufficient even for someone who is computer savvy. Troubleshooting with customer service (if you're available to call them during business hours M-F 8-5) is a dead-end much of the time.

Recommendations to other buyers: Ask how much is involved with setup (NueMD requires the user to input a lot of data which is very time consuming). Ask about training - how much is included and what hours are available.

Vendor Response

by NueMD on September 12, 2016

Thank you for your feedback, Dr. Shara. We¿re sorry to hear about your experience. If there is anything we can help you with moving forward, please don¿t hesitate to email us at repmgmt@nuesoft.com.

NueMD Review

Aug 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of use, Billing Features, and associated cost!

Cons: Timeliness of training and setup! Scheduling one block of training at a time, then scheduling the next weeks out is frustrating.

Recommendations to other buyers: Training modules should be cooridinated more efficiently and not span from week to week!

Vendor Response

by NueMD on September 08, 2016

Thanks for your feedback, Brad! I¿ll be sure to share your comments with our Media department. Thanks for choosing NueMD!

GREAT MEDICAL OFFICE SOFTWARE

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their support system is always available if you have any questions, whether it be a representative on the phone or online assistance, I have never had an issued contacting them.

Cons: I cannot say we have ever had any issues with this product.

Overall: My office has used NueMD for approxmately 8 years and I can honestly say the transition in to the program from our old software was seamless. It is the best software I have every used and would recommend it to anyone looking to update.

Recommendations to other buyers: Try it, you will never use another product.

Vendor Response

by NueMD on September 08, 2016

Thanks for your feedback, Peggy. We're happy to hear this!

My NueMD Reveiw

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: everything, can't go wrong with NueMD

Cons: there is really nothing I do not like about this software

Overall: I'm Very Happy using NueMD, very user friendly and customer service is always there to help, when ever there is any issue customer service is always there to help

Recommendations to other buyers: you wont regret it.

Vendor Response

by NueMD on September 08, 2016

Thanks for sharing, Tina! We're happy to have you as a customer.

Best Medical Billing Software

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how simple it is to enter EOB details in to each ticket. Monthly billing to our patients is made very simple as well and the invoices look very professional.

Cons: Our Chiropractic doctor is not fond of the SOAP note options. Since he sees so many patients often times more than once per week, it is hard for him to use the SOAP notes in this program. He prefers that the notes be transferable with all information from one visit to another because visits tend to be rather similar. He was unable to do that with this program.

Recommendations to other buyers: Absolutely do the training, it is totally worth it. It helps navigate the program with much ease.

Vendor Response

by NueMD on September 08, 2016

Thanks for your feedback, Carrie! I'm happy to hear you¿re enjoying using NueMD and about your positive experience with our training program. Thank you for taking the time to share your thoughts with us!

Practice Administrator

Aug 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The response time from the customer service team. I also like the ease of the billing management system from the time the ticket is started to completion.

Cons: The training, the book and videos don't always match the instructions or feedback that we receive from the customer service.

Recommendations to other buyers: Make the book more accurate and user friendly. The steps in the book and the video are not always easy to follow.

Vendor Response

by NueMD on September 08, 2016

Thanks for your feedback, Erin. I¿m delighted to hear about your positive experience with customer service and I¿ll be sure to share your thoughts with our Media team about the training materials. Thanks for choosing NueMD!

Nue MD excellent progrM

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of the program. It is very user friendly.

Cons: Sometimes you don't get a response right back from customer service.

Recommendations to other buyers: It is a great software. Not much training needed. The program is pretty much explanatory and I had very little difficulty setting this up.

Vendor Response

by NueMD on September 08, 2016

Hi, Nicole! Thanks for your kind words. We greatly appreciate your feedback and I¿m so happy to hear you¿re enjoying NueMD!

Amazing Ease of Use

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The vendor was quick to get back with us from start to finish. If we had a question or an issue the response time was quick and problems were fixed. The product itself is very easy to navigate. I love how you can easily transition between tasks. The ability to utilize tech support at the click of a button is a great function. This is hands down the most user friendly software I have seen.

Cons: I do not like how when typing in a diagnosis/CPT code the program starts to auto populate. We have claim denied because we did not catch the fact it was populated with the wrong code.

Recommendations to other buyers: Have each department manager sit through a demo and ask questions pertinent to their field.

Vendor Response

by NueMD on September 08, 2016

Thanks for your feedback, Kelly! I¿m pleased to hear about your positive experience implementing NueMD in your practice and thank you for sharing your recommendations.

Great tool for all your needs

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how versatile NueMD is.

Cons: I don't like how the system freezes at times but I know they are working on it. It has improved dramatically .

Overall: NueMD is a great tool for scheduling patients, managing demographics, tracking balances and paid claims on account.

Recommendations to other buyers: Be patient and let support know if any issues that you may encounter. Like that they can start working in it asap.

Vendor Response

by NueMD on August 05, 2016

Thanks for your feedback, Nicole-Marie! We're thrilled to hear that you're enjoying the versatility of our product. NueMD takes our client's feedback seriously. Thank you for helping us build a better product.

NueMD Review

Aug 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We find the customer service is 10/10. Creating a ticket and billing are simplified. The EMR overall is user friendly. The company continues to update and mprove to the EMR.

Cons: The downsides have been the difficulty with setting up the templates for documentation, students reporting difficulties with signing in to the on-line portal.

Recommendations to other buyers: Compare charting/templates with other companies, cost benefit, and ease of billing service.

Vendor Response

by NueMD on September 08, 2016

Hi, Lynda! I¿m so happy to hear about your outstanding experience with our customer service team and can¿t wait to share your thoughts with them. We greatly appreciate your feedback and thank you for your business!

Great Product

Aug 04, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy for me to do my billing capabilities on.

Cons: The system seems to freeze unexpectedly and requires me to log out to fix it.

Overall: I enjoy using Nuemed. It seems to be a lot better than the previous billing softwares I have used. This system is tailored more to user functionality and allows me to track and schedule my patient reports easily.

Vendor Response

by NueMD on August 05, 2016

Thanks for your feedback, Alex! We're happy to hear you're enjoying our product. NueMD takes client feedback seriously.

I Like this Product Very Much

Aug 03, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our sales rep was very thorough in helping us understand the software and it's fees. We had a couple of hiccups at first but he assisted us in fixing them. I like fact that it is cloud based product and I can work from anywhere. I also use Practice Fusion as our EMR, and they work beautifully together. My superbills are easily sent to NueMD and our insurance denials are down to a minimum.

Cons: Sometimes posting payments is a little tedious, but with all the training and our user manual; the job gets done timely.

Recommendations to other buyers: Make sure if you do some direct billing on an insurance website, the support staff take you step by step on the posting process. It's doable but sometimes confusing. Please call Michael Palmer for your sales rep. He is awesome and will help you in anyway possible.

Vendor Response

by NueMD on September 08, 2016

Thanks for sharing your thoughts, Aimee! I¿m glad to hear you¿ve had such a positive experience with NueMD and look forward to sharing your feedback with Michael.

WANT SOMETHING GREAT ? CHOOSE NUEMD !

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LIKE HOW EASY IT IS TO NAVIGATE THROUGH AND ALSO BEING ABLE TO CHAT LIVE WHEN I HAVE A PROBLEM.

Cons: NOT BEING ABLE TO TRANSFER DATA FROM ONE PLACE TO ANOTHER.

Overall: USING THIS PRODUCT IS EASY AND STRESS FREE, WHICH IS VERY NICE IN THE ENVIROMENT OF THE WORK PLACE. ANYTHING THAT MAKES THE JOB EASY IS FOR ME

Recommendations to other buyers: USE THE LIVE CHAT WHEN YOU HAVE A PROBLEM ... THEY ARE GREAT!

Vendor Response

by NueMD on August 05, 2016

Thanks for your feedback, Michele. We're happy to hear that you're enjoying our product.

NueMD Cloud Based Software

Jul 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is cloud based, and that means I can work from the office, from home, or even when I am on vacation or out of town on business

Cons: I think some of the processes could be, or should be, streamlined to allow further ease of use

Overall: My experience has been very good. I have enjoyed learning this system and embarking on billing a new provider from the beginning of inception

Recommendations to other buyers: I am enjoying learning this software, and I love my trainer. She is only an email or phone call away. She listens to my concerns/issues, and explains the resolution in a way that I can understand and retain the information.

Vendor Response

by NueMD on July 29, 2016

Thanks for your feedback, Robin! We're happy to hear that you're enjoying the ease of our cloud based product and your trainer's support.

Nice idea, but a lot of issues

Jul 19, 2016
3/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like that billing and scheduling can be done on the same product.

Cons: There are some issues with getting locked out of the system and having to restart. Also, there are some issues with billing not being sent to the insurance company, and it has to be resent again at a later date. I have not personally used customer support, but I was told by a co-worker that customer support would not help them without us paying. I do not think that it a good way for customer support to help it's clients.

Recommendations to other buyers: I think the customer support should be tested. I also think that there should be information evaluated about the billing and scheduling side.

Quick and easy to use

Jun 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy access to entering new CPT, ICD10 and insurance companies while in middle of charge entry. I like that I can validate/scrub all the claims and select what I want to transmit or hold

Cons: Lack of a hot key to go from patient demos to the insurance tab. You have to stop each time and use mouse.

Overall: The software is easy to use especially when entering charges, claim batching and submissions. Also if a patient changes insurance after a claim has been filed its very simple to update insurance and resubmit

Recommendations to other buyers: Create hot keys for every item in ribbon. The less stopping and using the mouse the faster the product will be to use

Vendor Response

by NueMD on July 29, 2016

Thank you for your response, Jill. We take feedback seriously at NueMD and appreciate your suggestions. We've forwarded it to our Product Department. Please let us know if you have any other questions or concerns.