# IBM Targetprocess Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IBM Targetprocess the right Project Portfolio Management solution for you? Explore 544 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147228/Targetprocess/reviews --- IBM Targetprocess 4.5 (544) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IBM Targetprocess Ease of use 4.0 Customer Service 4.6 ## Pros and Cons in Reviews EH ESMAEIL H EnginnerComputer & Network Security, 11 - 50 employeesUsed the software for: 1-2 years. “It is a light and simple application for daily use, as it contains a powerful automation process and the elimination of additional components“ January 4, 2024 Amit N Growth Marketing LeadInternet, 501 - 1,000 employeesUsed the software for: 1-2 years. “The documentation and support wasn't at the highest level.“ February 12, 2021 GK Gary K security managerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Many of our users can easily adopt its methodologies and workflows.“ April 9, 2024 Vivek Kumar S Software Engineer Computer & Network Security, 10,001+ employeesUsed the software for: 1-2 years. “It’s easy to use and offers tracking , planning and project management capabilities“ May 26, 2023 JB Jeremy B Program ManagerInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “It's easy to create user stories off of that and has features for comments, target release, owners, etc.“ January 25, 2023 ## Showing most helpful reviews Showing 1-25 of 544 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joel W. Chief CCO Officer Computer Software Used the software for: 6-12 months ### "Better than all the rest" November 5, 2015 4.0 Targetprocess re-invents the workflow board, sort of like combining Trello and full-featured issue trackers and project management systems. The way it lets you create different view to slice the data and drag&drop between grids to change properites of the cards is amazing. We can customize the app to fit our workflow in a way that is not possible with most other tools. This is much better than having to customize your workflow to fit the app. Pros \+ Easy to use + Incredible customization available + Rich, feature-packed filtering query language Cons What I dislike the most is that the experience isn't consistent - some data types can be created, renamed and tweaked extensively, while some others are set in stone and baked into the system. I would rather have that it was very scaled down, and that you could create your own data types for cards, instead of having a few baked-in types (Epic, Feature, UserStory, Request, Bug etc). And the cards are tied to metadata such as Release, Project, User, Role, Effort etc - these cannot be modified and you cannot use them as you will. - Cannot rename card types or create more, delete unused types etc - You have to choose between points or hours as Effort metric - but they don't work the same! Some features are not available when you choose points instead of hours. I'd rather it was only a label choosing "p" instead of "h". - Multiple stuff like the above - some stuff is build-in and cant be changed and it can be very confusing. - API is a mess. Everything can be modified in every request, instead of having separate requests for midifying different objects. For instance: you add a comment to a bug, you have to include the user (as an object, not just an id) that authored the comment. However, if you accidentally input the wrong name for the user (but the correct ID), it will actually \*change the name\* of that user. WTF? - Query language is very useful, but has some subtle bugs and inconsistencies. Review Source Imad S. Senior Business Analyst and Project Manager Design Used the software for: 1-2 years ### "Loaded with Features, Fast, Smooth, and get the job done" March 9, 2016 5.0 Project Manager, previously worked in Quality Assurance, and Process improvement. I used using TP in two different companies, the first one as a user, and in the second,I deployed it, configured it and provided the need training. Software development, consultancy projects. Perfect tool to use The product is very easy to use, no training needed. Team members can just get things done without TP getting in the way. I am using TP since 2007, and I have carried it over with me to two companies, suggested it to my colleagues, and I continuously use it. They have the most friendly and responsive, and knowledgeable team. Pros amazing support, responsive and almost immediate problem solving. Live Chat sessions with their support are always fruitful, most of the times, 3 minutes into the session, the questions Is answered. TP team provide support for technical issues, and help you get things done with TP (in cases where you are not able to figure things out on your own) The product is very easy to use, no training needed. Team members can just get things done without TP getting in the way. The new features and development cycle is great, and they kept the software fast, reliable with no noticeable bugs. I am using TP since 2007, and I have carried it over with me to two companies, suggested it to my colleagues, and I continuously use it. They have the most friendly and responsive, and knowledgeable team. Cons I cannot keep up with the new features. (maybe this is a positive). it doesn't work well with IE 11. I am working on Microsoft Edge now, and I doesn't work as good as expected. They have great performance on Chrome and Firefox. need more support for Microsoft products. Review Source VR Verified Reviewer Mobile Architect Internet Used the software for: 1-2 years ### "TargetProcess is just ok" November 27, 2018 3.0 Pros Was easy enough to enter in task items for making stories Cons It did not seem robust enough to be able to conform to how we really wanted it to work. And sometimes the lag between adding something or modifying something and seeing the change was just too much Review Source Rajan T. Chief Technology Officer Computer Games Used the software for: 2+ years ### "TargetProcess" September 23, 2018 4.0 Pros TargetProcess is a cloud-based project management tool that is being continuously improved with new features. It can be configured to use a number of different workflows and has very customizable ways to view your project's work so different roles can find the views that work best for them. Cons The biggest complaint that I've heard voiced about TargetProcess is that it's cutomizability can make it easy to lose entities. For example, if you're working on an Agile project and have an epic, feature, story, task breakdown with releases and sprints, you can set up a view that shows all items related to a feature and in a release but when you add a new item the new item will only inherit some of the properties of that view and in some circumstances will disappear immediately. TargetProcess have added a list of recent changes though which makes finding that entity easy but it is a pain as you have to set up views to find lost entities to keep the project tidy. Review Source José Luis C. Scrum Master Computer Software Used the software for: 6-12 months ### "Hard to grasp at the beginning but very powerful" April 27, 2021 5.0 It has been a good experience. I was not very fond of the tool at first but it's definitely worth learning how to tweak. Pros It's by far one of the best tools in terms of project reporting. There is a large number of configurations to show project stats in different dimensions such as tasks per user, items arranged by iteration, inter dependencies among tasks, just to name a few of the ones I use. Cons Coming fro a project using Jira, it was a bit to understand at the beginning and creating reports it's not a trivial task at all like in other tools. This gets compensated by the variety of reports available. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) It's the tool used by our client Review Source Joseph D. Vice President of Product and User Experience Internet Used the software for: 1-2 years ### "Smart UX, fantastic customizability." November 4, 2015 5.0 Our process has changed a lot over the past 3 years as a startup. Targetprocess has handled literally everything we've thrown at it. I hear other talking about how they wanted to do a unique process in one part of their workflow, but couldn't because of the limitations of their system. That is not the world I live in. Targetprocess is built for customizability. Asana is great for task collaboration, but it falls short on visualization, particularly with Kanban and Scrum boards. Targetprocess is built for this very purpose. If you're looking for a project/portfolio management software, particularly if you run Kanban or any flavor of Agile, you owe it to yourself to spend some time in this product. Not long ago, we looked around again at other options for cheaper. Nothing solved the problems with the same flexibility, customizability and UX as Targetprocess. Pros We have 4 cross-functional teams working with 4 separate processes. That has been a cinch to handle with Targetprocess. Everything from complex reporting and data insights to very custom workflows and notifications have been possible with their tools. You can even add your own mashups to extend the functionality. Cons We used Asana previously and task creation was almost as fast as typing a list of to-dos. Targetprocess is a bit slower than that for creating multiple tasks/stories, since they reside as cards instead of just list items. With so much customizability/flexibility, it can take some time to understand what the software can \*really\* do. Review Source Zoltán S. Chief Technology Officer Market Research Used the software for: 1-2 years ### "Great software for agile companies" October 19, 2015 5.0 Have been using TargetProcess for years by now, started with its old UI and shifted early to the TP3 UI easily. In TargetProcess we meet a flexible software package, that we could adjust in data visualisation, in workflow, in stored data completely to our needs, without custom hacks. The tool serves an agile software development team works with scrum, one works with scrum-ban, and a system administrator team works with kanban. A very stable software with decent functionality. Pros Excellent concept: how you can work with the different entities like user stories, bugs, requests etc is awesome! Very easy to create all kind of overviews, that you need from different purposes, while those are based on the same data in the background. Adjustable workflows, with custom fields, mashups cover the needs easily, if you are creative enough, you find multiple solutions for the same challenge. Rarely needed support from the TP team (this is a pro in itself), when needed, chat support worked very well, and sometimes when I thought, well my question might be stretching the limits of the software, I got great answer. Cons You need to invest some time in the beginning to understand the entities and concepts, from that point on, it is rather easy - but, from the other way around making some tries by yourself can be done easily, especially if you create a playground project for yourself - this has to be done once, to learn. Review Source Uday P. Senior Development Engineer Computer Software Used the software for: 6-12 months ### "Search for best project management tool ends here .." March 26, 2019 4.0 My experience with Targetprocess is great so far. I use TP every day to track my project's status and check the work assigned to me. Every project needs project management tools like TargetProcess. Pros Targetprocess is the main ingredient for the success of your project. You can easily track your project's real-time status. I like Targetprocess due to following reasons : 1. Easily assign work to your team member and check the real-time status of the same. 2. Using Targetprocess you can create and assign Epic, UserStory, Request, Bug and many more. 3. You can get the overall project's status using Targetprocess Kanban board. 4. Receive notifications based on your subscriptions. 5. You can choose your package based on your needs such as Private Cloud or On-Premise. Cons I experienced very minimal cons for Targetprocess such as 1. Targetprocess requires a learning curve to get started. 2. User interface sometimes lags while loading cards. 3. Confusing design, It can be improved. 4. Only 1000 entities are available for free tier. Review Source Paulo V. CTO Information Technology and Services Used the software for: 2+ years ### "A great tool for managing product lifecycle - after you learn it..." September 18, 2018 4.0 TargetProcess is the main managing tool at TecSinapse. There we have the roadmaps for all our portfolio (more than 30 software products), all our 5 product squads, Devops team, QA and etc. It is complete and very flexible. I surely recommend it. Pros The flexibility to customize our process within TargetProcess is amazing, with custom fields and the broad variety of views, everything we need to keep track of what is happening at the company is provided. Cons Even if you can easily start to use, you can also very easily start to use it wrongly. It takes some time and effort so that you can really understand and, therefore, take the most of it. Additionally, search mechanism could be improved (combined search with tags, more custom fields, etc.) Review Source Chris K. Founder / CEO / Tech Computer Games Used the software for: 1-2 years ### "A fantastic Agile/Kanban software which is hampered by a user interface which bucks the norm" September 14, 2018 4.0 It's very powerful and we use it to track everything; but no one's "happy" to use it. Pros If helps us track everything; we are a software studio which does per-hour-billing work-for-hire and internal development, the software allows us to schedule and plan projects and resources, track project progress, and track billing Cons For ex-Jira and Scrumworks users, the UI is very clunky. This is particuarly true with respect to the search functionality and bulk change operations. TargetProcess is as capable as Jira but a lot of the features such as bulk change operations and "user story transfer/split on sprint completion" are obscured because they're only available in specific views. The worst sin is the search filters - it's very powerful and it's fully documented, but good luck trying to find the documentation for it! Review Source DB Dejan B. Product Director Information Technology and Services Used the software for: 2+ years ### "As regular TP user for more than 5 years I recommend this tool to every team with agile mindset" October 29, 2019 5.0 We are having multiple teams that are cross-functional and have multiple projects. Also we practice some of the agile methodologies in our work and TP is great tool to support our business needs. Also TP is great tool and has great blog so we give to all our new employees as onboarding procedure to learn from TP blog and to get familiar to TP. Pros TP supports all agile methodologies. TP supports very big flexibility over it configuration and setup. It is complex, very very complex, but still has intuitive UI. I like TP's DSL used in search and filters. TP is very very rarely under maintenance but even there it is usable. As admin on TP I have big flexibility with user management. Licensing is flexible and it is easy to add or remove some team members. I like TP's blog. Also I life option "follow" on items in TP. Cons Price, I have to say for company like our (from Bosnia) this price range is very unpopular. Some dashboards, graphs, reports are very hard to understand and setup. We could have use of some integrations that other products support (Bitbucket, some solutions for software documentation, Gdrive, Slack,...). Sometimes descriptions on items are flickering (like they are being updated with some delay). Pasting image to description is awesome thing, but sometimes can be slow and can irritate. Reason for choosing IBM Targetprocess I used it in my previous company when we accidentally run into TP. Ever since then we use it (now I can say in both of my companies). I can say that over time I just started to find more and more positive sides. Most important about TP is that it is very intuitive and very user friendly once you use it for some time. I think it really supports everyday work of agile-oriented teams. Review Source EC Ewa C. Information Technology and Services Used the software for: 1-2 years ### "Visibility and customization" June 25, 2016 5.0 We have one team with scarce number of developers but we have a lot of projects and tickets. Our main problem was filtering and prioritizing the tickets so that we don't have to go through the list of not important tickets too often. TargetProcess enables that and also provides the views to see all the tickets of many projects on one board and also enables filtering out or inactivating a project. Secondly, Kanban boards are of great importance for us. Thanks to them we can easily change a property of a ticket or relocate a user story between features. That is an irreplaceable help when you have a lot of tickets. Thirdly, we know it too well that tickets times estimates are prone to mistakes and thus team sprints time boundaries change. In TargetProcess it is very easy to edit a team sprint start and end time, no need to tediously go through all the tickets of a team sprint. Pros The best things in TargetProcess are visibility and customization. TargetProcess provides many examples of tickets views for planning, being up to date with daily tasks or for retrospective purposes. There are different levels to look at tickets: you can easily prioritize all the tickets on a backlog and you can plan each ticket separately. We needed customization, because our workflow is always a work in progress. TargetProcess enables customization of both: views and tickets. Besides that, the UI is very intuitive. Tickets can be written with Markdown. Cons At first I missed retrospection views, but then reports were introduced and now you can e.g. make a chart of how many tickets were closed each month. The only thing that bothers me now is the time needed to first open the TargetProcess in a new tab in a web browser. Apart from that, I see nothing to dislike. Review Source SK Sigurjón K. Director of Project Management Information Technology and Services Used the software for: 2+ years ### "Targetprocess is more than just a project management tool" June 23, 2016 5.0 Our organization creates safety critical systems and software and has to comply to EC regulations and guidelines with rigid objectives for software safety assurance. Targetprocess help's us with planning and following work through as an visual aid. Our customers are directed to the help desk provided and use of the email integration which aids to the need to record and trace all requests down to a detail task. The ability to tailor Targetprocess to our software development process to meet rigid software assurance level objectives is an advantage and helps with streamlining the daily work. Our organization is ISO 9001 certified and we use Targetprocess to accommodate necessary functions as Suggestions and Improvements, Internal Audits, Review and Audit Checklists, Purchase Orders, Billing process, and HR process which makes Targetprocess more than just a project management tool. The plugins and integration possibilities are of huge advantage and we have used many. Currently we are integrating time-registration to our accounting system to eliminate double registration and our engineers can't wait for that improvement. When needing answers to possibilities or other support the online chat with Targetprocess support is excellent and also that you can file a suggestion and democratic vote will help your suggestion to be realized. Pros Meets any basic need for project management and planing Handles customer relationship Provides customisation to some extend Excellent support channels The solution is constantly under improvement Cost affective Cons Takes time to understand the concept of the views and entities but when you have been opened you are flying Review Source ML Martin L. Team Leader Information Technology and Services Used the software for: 1-2 years ### "Yes, I do want to visualize everything!" July 5, 2016 5.0 When I started using TargetProcess I didn't pay much attention to its slogan: "Visualize everything". But that is really its strength. Let's say you have 500 items (bugs, user stories, whatever) represented as cards and want to review them. Wouldn't it be nice to be able to spread them out graphically using two axes of your choice. Let's say you want Severity as rows and Priority as columns. What if you could also zoom out to see the big picture of where most of the items are concentrated. Or what if you want to spread them out over Project as rows and Estimated Effort as columns? What if you could also drag/drop items in this view to actually set estimated effort by dragging an item to the wanted column? What if you could introduce a third dimension by color code the cards? Perhaps you want to let all cards that are already assigned to a release have a green color and let all cards that are already assigned to an iteration have a yellow color? Or let all items that are already assigned to a sprint OR release but have no estimated effort yet be colored red? All of this (and much more) is easily accomplished in TargetProcess and this is why I like it. These features in TargetProcess are in my opinion unbeatable and I have evaluated many, many tools before I finally found this piece of gold. Pros \+ Its focus on visualization. + The integrated testing module. + The feature voting system where you can wish fro completely new features or upvote others ideas. (I've had one feature released that I upvoted.) Cons \- It can look a little complicated/frightening at first with so many views setup by default. - The pricing model. It is almost linear with the number of users, although half of the users at most just use it move a couple of cards on a board per week. Review Source VR Verified Reviewer Head of Product Education Management Used the software for: 2+ years ### "Very customizable - need to learn how to use it." December 11, 2019 4.0 I'm overall happy with TP, but I constantly need to convince people why its good or better than the alternatives. I think it doesn't always help you create a smooth process as a team, since you can do everything. Pros Highly customizable - you can set up everything as you want it. There's almost nothing you can't do. Cons It takes a while to get to learn all the capabilities of TP. I'm the company's expert and each new person who needs to learn it still takes time to learn it. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Wrike](https://www.capterra.com/p/76113/Wrike/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing IBM Targetprocess Price, customizability, UI, capability Review Source GK Gary K. security manager Information Technology and Services Used the software for: 2+ years ### "TPOD is great for the money when you want to get rid of all the sticky notes and strings" April 9, 2024 4.0 Pros The system is very easy to use and is quite intuitive. Many of our users can easily adopt its methodologies and workflows. Cons Connecting to third party tools such as SalesForce and Azure Dev Ops is extremely difficult. There are only 1 or 2 tools and both are terrible. Review Source LP Larry P. Manager of Systems and Test Computer & Network Security Used the software for: 1-2 years ### "A Lot of Features with a Few Shortcomings" July 17, 2019 5.0 Pros Target Process offers a lot of functionality to make it very useful for most organizations, large and small. I particularly like that it combines all normal ALM functions with basic PM functionality to track progress. I also like that it isn't just focused on software and Agile, but allows you to adapt it to your needs. We use it for both hardware and software with equal effectiveness. Customer support is excellent and they will even perform supported customization for you. Cons Learning to use the views isn't intuitive and lacks the ease of use of an advanced search to find the items you're looking for. The test functionality is a bit of an after thought and doesn't allow some needed features, like reuse of test steps and test parameters. We use this to manage all requirements and there is no easy way to get those into a nice printable format. I know they are working on more item customization, but I'm use to TFS and having complete control over the fields, layout, and rules. Review Source GJ Grega J. IT consultant and Key Account Manager Information Technology and Services Used the software for: 2+ years ### "State of the art information handling. " June 23, 2016 5.0 Started using it more than six years ago. The product made a good impression on staff and on management. Some alternative products it had to compete with, didn't beat it's usefulness value. Not Maximo, Bugzilla and neither Redmine so far. We have dozens of change requests, unfortunately also bugs active. But which we manage to evaluate CR's quickly, have request and solution specification evolvement and communication in context simply and well ordered and kept together - at hand. It is very important that information is very quickly accessable. No unnecessary clicks. We plan in a glance and have order in statuses. Our organisation changed inbetween last years and TP customizable workflow always adjusted to it w/o any programming needed. Pros State of the art information handling. Fast. Designed around Intuitivity, Speeed, Flexibility and Order. Eye catching design. Cutomizable where needed. Easy reports. Superb onlie chat and tuting support, free. Cons Cosmetical improvements needed on: Can copy-paste photos (Very important), but can't paste entire texts with more photos (yet). Can easily customize my screen, but can't add own fields on primary view. Review Source GP Greg P. General Manager Information Technology and Services Used the software for: 2+ years ### "Useability has improved significantly and the SAAS solution works well." September 12, 2019 5.0 Used heavily for all projects across the organization, not just IT. Pros Works very well for the actual creation and collaboration work around users stories in an agile project environment. The cloud/SAAS prodcut Cons Tracking and reporting at a project level is still very weak. The ability to easily roll things up to a project level is still very difficult and the internal reporting abilities is still lacking. Even the most basic information has to be extracted to Excel or another reporting tool. Would help to have some basic end-user reporting functionality. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing IBM Targetprocess Cost. Review Source VR Verified Reviewer Technical Manager Computer Software Used the software for: 2+ years ### "Overall a very good products" September 17, 2018 4.0 Pros Highly flexible and configurable solution Open and well documented entity model Simple and good API for integrations Easy to create and connect entities between projects and releases Cons I don't like that there is no starting point for projects other than the boards. It is not always easy to navigate to the entity that you want to find. Review Source Alex Z. Product Manager Education Management Used the software for: 1-2 years ### "No project management software is perfect, but TP is prety close ;)" September 17, 2018 5.0 Pros The different view you can generate to answer my questions. I love how you also have auxiliary products like the help desk. It's not the best help desk, but it does more than the basics, and that more than enough :) Cons I really hate the text editor - the lack of available keyboard shortcuts to be exact. Written specs are core of our tasks, we'd love to be able to write them down and style (bullet points, and urls) them without using the mouse. Review Source VR Verified Reviewer Directeur Ontwikkeling Information Technology and Services Used the software for: 2+ years ### "Great system" September 14, 2018 4.0 We are using it in our scrum teams, but also our consultants are using TP in their Prince2-projects. Pros TargetProcess is a great system with lots of possibilities to expand and create extentions. Cons For a new user it can be overwelming, but when you give it some attention, time and effert it is a great tool Review Source JE Juan E. Learning Content Coordinator. E-Learning Used the software for: 1-2 years ### "The road to success without complications." February 16, 2017 5.0 Tanks to target process, I accomplish all my projects in time within my work team. is is easy to customize filters to have different views on the projects and the reports are super easy to understand, the lay out of the interface give me a better way to easily find the state on the flow of our projects, having the option of adding files is another plus, because some times when a person on the team needs help to finish a task on a user story having this files available kind of put you on track on this persons work and you can easily start helping with out interfering on his end. different options to change the state on a user story facilitates the work invest and make the software more easy to learn it. one of the features that I like the most is having the filters to easily change the view of a project where you can see who is working on what and the progress of the user story or just simply concentrate what you doing by leaving it on My work only. over all target process is easy to understand, helps giving you the option to create reports with out taking to much time or effort. Pros The filters to see the progress of the different projects Cons Hard for me to repeat what I have already written on my stand up meetings. Review Source TV Tony V. Cheif Architect Information Technology and Services Used the software for: 2+ years ### "Great Product, used it at my past three companies." June 23, 2016 5.0 I've used Target Process at my last two companies, so when my current company was looking for a solution to upgrade to I didn't hesitate to recommend, and spearhead the initiative to bring it in place. Target process is awesome, but like every software product has it's bumps in the road from time to time; where I think Target Process really steps up is the customer support... when bad things happen they are right there ready and always more then eager to help. Pros It's easy to use; the customer support is second to none; it gives me the ability to run the project the way I want to run the project, not the way that someone else defines; it gives us total flexibility to track bugs separately from stories and tasks. Cons From time to time the interface seems to just get confused, and requires me to close the windows and start fresh. This happens significantly less then it used to though, so it's down to once every few weeks. Review Source VR Verified Reviewer Analista Used the software for: 6-12 months ### "Consolidated all the information connecting systems and tools of critical mission to Targetprocess. " March 25, 2018 5.0 With Targetprocess I can build my own views dynamically, as well as reports and many other tasks. In addition to being able to count on the desk service, which is one of the most efficient functions that it has. Pros What I like most about Targetprocess is that I can associate the processes with existing tools in order to guarantee a constant workflow in the groups that are involved. It really is very useful and what is impressive is how easy it is to use. Cons What I did not like is its interface, it needs to be more intuitive. But it's still easy to use and it's very efficient. Review Source Similar Products Featured ## Related categories [Agile Project Management](https://www.capterra.com/agile-project-management-tools-software/)[Project Planning](https://www.capterra.com/project-planning-software/)[Product Management](https://www.capterra.com/product-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.