---
title: "Chatwork Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Chatwork Software - reviews, pricing plans, popular comparisons to other Collaboration products and more."
source_url: "https://www.capterra.com/p/147313/Chatwork/"
page_type: "product"
language: "en"
---

# 

 Chatwork Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Chatwork

## What is Chatwork?

Chatwork is a group chat software for global teams. It provides real-time chat messaging to replace daily email and enables more productive meetings through quick, project-specific video chats. Chatwork offers features like masterfully organized files and attachments by project or topic, 256-bit encryption for secure business data storage, and is ISO 27001 certified for security standards.

## What is Chatwork used for?

[Collaboration](https://www.capterra.com/collaboration-software/)[Task Management](https://www.capterra.com/task-management-software/)

Top alternative

Featured

Overall rating

Based on 38 user reviews

Reviews sentiment

Positive

87%

Neutral

8%

Negative

5%

Starting price

$4

Per Feature, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Chatwork?[Manage this product listing](https://www.g2.com/products/chatwork/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Chatwork

4.3 (38)

VS.

[4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

$4

Per Feature, Per Month

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (37)

Ease Of Use

4.5 (11,136)

Value For Money

4.2 (29)

Value For Money

4.3 (6,854)

Customer Service

4.4 (28)

Customer Service

4.4 (6,608)

## Chatwork alternatives

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Starting price

$4.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/)

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

[4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/247901/Google-Workspace/)

Highest Rated

[Slack](https://www.capterra.com/p/135003/Slack/)

[4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/135003/Slack/)

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

[4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

[View all alternatives](https://www.capterra.com/p/147313/Chatwork/alternatives/)

## FAQs about Chatwork

Overview

### Which roles and teams benefit most from Chatwork?

Chatwork is most used by executives, managers, and administrative teams that need fast internal coordination and clear communication across departments. Customer support, marketing, sales, and freelance professionals use it to manage client conversations, share updates, track tasks, and keep projects moving without relying on long email chains.

Answer based on 37 reviews

Overview

### What company size and industries is Chatwork built for?

Chatwork is for small to midsize businesses, with small businesses making up 84% of reviewers and Marketing and Advertising leading at 19%. It also serves Information Technology and Services at 16% and Computer Software at 8%, with enterprise use at 11%, primarily for instant messaging and chat.

Answer based on 38 reviews

Features and Usability

### What are the key features of Chatwork?

Chatwork offers group messaging and real-time chat for team communication, plus file sharing, document management, and contact management. Its collaboration features include assignment management, task management, task scheduling, task progress tracking, and task tagging. Chatwork also includes video conferencing, screen sharing, alerts/notifications, reporting/analytics, and an API.

Integrations

### Which third-party tools and platforms does Chatwork integrate with?

Chatwork connects natively to Dropbox, GitHub, Gmail, Google Calendar, Google Drive, Trello, Twitter/X, Zapier, and kintone. These integrations cover file storage, email, scheduling, project tracking, social updates, and workflow automation, giving teams direct links to the tools they already use.

Answer based on 2 reviews

Getting Started and Support

### What training and onboarding options does Chatwork offer?

Chatwork provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided setup remotely, and documentation offers written reference material for self-paced learning and feature lookup.

Answer based on 2 reviews

Getting Started and Support

### What customer support options does Chatwork offer?

Chatwork offers email/help desk, FAQ/forum, and chat support. Support resources are centered on written help and direct messaging, giving users several ways to look for answers or request assistance. No reviewer feedback on support quality is available here, so no further assessment of response time or helpfulness can be stated.

Ease of use

### Is Chatwork easy to use for everyday team communication?

Chatwork makes everyday team communication easy to learn and quick to adopt for most teams. Small businesses, freelancers, and distributed teams like the simple chat layout, search, file sharing, and task tools, though some users mention limits in free plans, delayed notifications, and a few missing convenience features.

Answer based on 13 reviews

## Features

AI summary

Based on 21,823 Collaboration reviews

Not all collaboration software covers every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution:

-   **Secure Data Storage** (**65%** of reviewers rated this feature as critical)
-   **Collaboration Tools** (**54%**)
-   **Document Storage** (**57%**)

Chatwork includes **Collaboration Tools**, which supports team communication and coordination in one place. However, it does not offer **Secure Data Storage** or **Document Storage**. Instead, it provides other features that reviewers also rate as important, including **Task Management** (**51%**) and **File Sharing** (**50%**). These features help teams organize work, share information more easily, and stay aligned on day-to-day tasks, helping businesses keep projects moving and improve team productivity.

Collaboration Tools

3.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Provides a channel for team members to share AI models, media files, communicate, and work together

Task Management

3.9 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

File Sharing

3.9 (10)

50.00% of 10 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Mobile Access

4.6 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Screen Sharing

3.5 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Digitally share screen view with others

Alerts/Notifications

3.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Chatwork 28 features

### All Features
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Assignment Management: Assign issues and tasks based on availability or required skills
- Chat/Messaging: Communicate using direct chat or messages within the system
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Contact Management: Manage, organize, and store contact information
- Document Management: Store, manage, and track all electronic documents in a centralized location
- File Management: Create, save, and store files
- File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more
- Group Messaging: Group messaging lets multiple people carry on a group conversation
- Mobile Access: Access software remotely via mobile devices
- Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments
- Project Planning: Organize and schedule projects
- Real Time Editing: Preview and make real-time changes in the web content
- Real-Time Chat: Engage in direct, instant messaging with customers, users, etc.
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Screen Sharing: Digitally share screen view with others
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
- Task Editing: Edit task information and all related elements
- Task Import: Import tasks from external sources
- Task Management: Create, manage and track all task activities and progression
- Task Progress Tracking: Track the status and progress of tasks
- Task Scheduling: Track and manage the scheduling of tasks
- Task Tagging: Add labels or tags to tasks
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Video Conferencing: Connect with meeting participants remotely over video

---

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Features

4.3 (37)

4.3

Based on 37 reviews

## Pricing

Value for money

4.2 (29)

Free Trial

Free Version

Basic

$4.00

Per Feature,Per Month

Value for money

4.2 (29)

4.2

Based on 29 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (28)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (28)

4.4

Based on 28 reviews

## User reviews

Overall rating

4.3

Based on 38 reviews

Filter by rating

5(20)

4(13)

3(3)

2(2)

1(0)

Mentioned topic

Sorted by most recent

AW

April W.

Administration

Retail

### "Mobile Around Me Everywhere"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 13, 2025

my life is mobile these days trying to run a new business while promoting, so this is most helpful when doing task or to do lists for myself and my girls, can manage call outs, group chats, all of it is in one app!!!!!helps me keep record of absences and reward my loyal staff for their hard work, with the mobile feature its a given that ill at least give her a whirl so far im actually ok with the few flaws ive found

Pros

easy to use like super easy for organizing meetings, schedules, task reports, etc, can have all my messages in one place, efficient for record keeping for call outs and more offers file share. my biggest is the mobile feature.

Cons

seems more outdated than some software, sometimes it just stops like its frozen while loading and i have to restart the process of whatever im doing, but i can deal with that.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

個人事業主

Wholesale

### "円滑なコミュニケーションに最適"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

March 16, 2024

Pros

情報共有などのコミュニケーションが円滑で、引用するときもわかりやすく、どの文章に対しての返事かがわかりやすい。またタスク管理でタスクのチェックもしやすいし、ブックマークがあるので重要なメッセージにすぐにアクセスできるところも気に入っています。

Cons

チャットのエクスポート機能があればいいなと思います。コピーペーストすればできますが全部コピペするのは大変なので。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YL

Yasmine L.

Manager

Government Administration

### "La rapidité "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

January 14, 2024

Pros

Ce que j'ai apprécié dans chatwork c'est la rapidité

Cons

J'ai pas eu des difficultés avec chatwork

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SM

sandel marian Z.

cell center

Marketing and Advertising

### "sicuramente utile ma c'è ancora molto da migliorare "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

January 7, 2024

facile da usare e sopratutto molto utile. ma nonostante questo credo che ci sia ancora molto da migliorare.

Pros

ho apprezzato molto l'opzione della condivisione dei file e la semplicità con la quale si può fare

Cons

purtroppo spesso il caricamento è molto lento, e qualche volta il sistema va in tilt

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

会社員

Information Technology and Services

### "便利でシンプルなチャットサービス"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 14, 2023

Pros

シンプルで使いやすい。チャットサービス上でタスクを作成、管理することができ、クライアントとの共同作業時には便利。

Cons

無償版、有償版どちらも経験しているが、無償版では広告が表示される上、チャット履歴が一部しか表示されず不便。有償版に切り替えればこの問題は解決できるが、重めのデータ送付には不向き、メール通知もラグがあるため気付きづらいという難点がある。

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[Slack](https://www.capterra.com/p/135003/Slack/)

Reasons for choosing Chatwork

クライアントの希望があったため使用しているが、他サービスと併用している。

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

人材紹介

Human Resources

### "グループチャットについて"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

January 6, 2023

Pros

グループ内のメッセージのやり取りにとても役立っています。アイコンを変えたりしてカスタマイズしながら使用していました。

Cons

メッセージ機能は不便ばく使用していましたが、テキストのフォント機能にバリエーションがありフォントが変更できると良いと感じました。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

Director

Human Resources

### "中小企業におすすめ"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

January 4, 2023

全体的には満足している。他のツールに切り替える予定もない。

Pros

シンプルなインターフェイスなので誰でも使え、価格もリーズナブル

Cons

たまにユーザー視点に欠ける施策をしている点

Reasons for choosing Chatwork

価格とカスタマーサポートの安心感

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

デザイナー

Computer Software

### "日本の企業なら導入して損はないと思います。"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

December 25, 2022

基本的に社外の人間との連絡用に使用していますが、導入している企業も多いので導入への障壁がないことに助かっています。日本企業として使用するならこのツールが無難なのではないかと思います。

Pros

日本企業のツールである点が魅力だと思います。セキュリティ面で安心できる事、タスク管理などの細やかなところに手が届く所が良いです。

Cons

特にないです。強いて言うならリアクションスタンプが古臭く、なんのリアクションかわかりにくい所でしょうか。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

翻訳者

Translation and Localization

### "チャットをしながら、容易にタスク管理・ファイル共有"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

December 23, 2022

初心者でも使用しやすく導入している人も多いので、メリットは多いと感じる。フリーランス案件では使用を求められることが多いので、アカウントを持っておくと便利である。

Pros

ファイルの共有及び管理とタスクを管理できる点。他に使用しているチャットアプリではタスク機能はないので、ビジネスでは役に立つと感じる。

Cons

複数画像を共有する際に、まとめてではなく一つずつ送られてしまう点。また、画像にコメントを付すことができない点は改善されればさらに良いと思う。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

会社員

Publishing

### "最近のサービス改悪で一気に使いにくくなってしまった。"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

December 16, 2022

便利で使いやすく、導入の手間もかからないので使っていたが、サービスがどんどん悪くなるのでやめようかと思っている。有料プランは400円からと安いが、今まで無料で十分な機能があっただけに惜しい。

Pros

操作がシンプルで使いやすい。登録やコンタクト管理も簡単で、デジタル苦手な人でもすぐに慣れることができる。タスク管理の機能が便利。無料プランでも、個人間のチャットツールとしては十分。

Cons

最近サービス変更があり、過去のメッセージ閲覧が有料プランでないとできなくなってしまった。またグループチャットの数に上限があるので、有料にアップグレードしないとグループでは使えない。ことあるごとに有料プランに誘導しようとする感じがしてせこい。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/147313/Chatwork/reviews/)

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Popular comparisons

[Microsoft Teams vs Chatwork](https://www.capterra.com/compare/147313-168668/Chatwork-vs-Microsoft-Teams)[Google Workspace vs Chatwork](https://www.capterra.com/compare/147313-247901/Chatwork-vs-Google-Workspace)

[Slack vs Chatwork](https://www.capterra.com/compare/135003-147313/Slack-vs-Chatwork)