--- title: "Chatwork Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chatwork Software - reviews, pricing plans, popular comparisons to other Collaboration products and more." source_url: "https://www.capterra.com/p/147313/Chatwork/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Chatwork Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chatwork ## What is Chatwork? Chatwork is a group chat software for global teams. It provides real-time chat messaging to replace daily email and enables more productive meetings through quick, project-specific video chats. Chatwork offers features like masterfully organized files and attachments by project or topic, 256-bit encryption for secure business data storage, and is ISO 27001 certified for security standards. ## What is Chatwork used for? [Collaboration](https://www.capterra.com/collaboration-software/)[Task Management](https://www.capterra.com/task-management-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 87% Neutral 8% Negative 5% Starting price $4 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatwork?[Manage this product listing](https://www.g2.com/products/chatwork/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatwork 4.3 (38) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $4 Per Feature, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (37) Ease Of Use 4.7 (11,158) Value For Money 4.2 (29) Value For Money 4.5 (6,875) Customer Service 4.4 (28) Customer Service 4.6 (6,629) ## Chatwork alternatives [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,181)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Telegram](https://www.capterra.com/p/180347/Telegram/) [4.7 (6,440)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180347/Telegram/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,244)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [View all alternatives](https://www.capterra.com/p/147313/Chatwork/alternatives/) ## FAQs about Chatwork Overview ### Which roles and teams benefit most from Chatwork? Chatwork is most used by business leaders, administrators, and project leads who coordinate internal communication, approvals, and task follow-up. Software development and QA teams use it to discuss releases, report issues, and share project updates. Creative, PR, translation, and recruiting professionals manage client communication and collaboration across distributed contacts. Answer based on 37 reviews Overview ### What company size and industries is Chatwork built for? Chatwork is designed for small to midsize businesses, led by Marketing and Advertising teams, which represent 19% of reviewers. Small businesses account for 84% of users, followed by enterprises at 11% and midsize companies at 5%; IT services (16%) and computer software (8%) are also represented. Its main use case is instant messaging and chat (56%). Answer based on 38 reviews Features and Usability ### What are the key features of Chatwork? Chatwork offers group messaging and real-time chat for team communication, plus task management features like assignment management, task scheduling, task tagging, and task progress tracking. It also includes file sharing and document management, video conferencing and screen sharing, reporting and analytics, user management, and an API for integrations. Integrations ### Which third-party tools and platforms does Chatwork integrate with? Chatwork integrates with 9 third-party tools, including communication and productivity platforms such as Gmail, Google Calendar, Google Drive, Dropbox, GitHub, Trello, Twitter/X, Zapier, and kintone. These integrations cover messaging, file storage, project tracking, and automation across common business workflows. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Chatwork offer? Chatwork provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct guidance, live online sessions offer guided setup remotely, and documentation gives written materials for self-paced reference and feature lookup. Answer based on 2 reviews Getting Started and Support ### What customer support options does Chatwork offer? Chatwork provides email/help desk, FAQ/forum, and chat support. Support is presented through self-service and direct contact channels, giving users multiple ways to get help. No reviewer feedback is available here, so support speed, helpfulness, and common frustrations cannot be assessed from user comments. Ease of use ### Is Chatwork easy for teams to learn and use? Chatwork makes daily team messaging easy to learn, with intuitive chat, task tracking, search, file sharing, and desktop and mobile access. Small business teams, freelancers, and client-facing users often adopt it quickly. However, free-plan history and group limits, delayed email alerts, and cumbersome chat exports can create friction. Answer based on 13 reviews ## Features AI summary Based on 21,823 Collaboration reviews Not all collaboration software covers every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Collaboration Tools** (**54%**) - **Document Storage** (**57%**) Chatwork includes **Collaboration Tools**, which supports team communication and coordination in one place. However, it does not offer **Secure Data Storage** or **Document Storage**. Instead, it provides other features that reviewers also rate as important, including **Task Management** (**51%**) and **File Sharing** (**50%**). These features help teams organize work, share information more easily, and stay aligned on day-to-day tasks, helping businesses keep projects moving and improve team productivity. Collaboration Tools 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 3.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression File Sharing 3.9 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Mobile Access 4.6 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Screen Sharing 3.5 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Digitally share screen view with others Alerts/Notifications 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chatwork 28 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Document Management: Store, manage, and track all electronic documents in a centralized location - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Group Messaging: Group messaging lets multiple people carry on a group conversation - Mobile Access: Access software remotely via mobile devices - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Editing: Edit task information and all related elements - Task Import: Import tasks from external sources - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.3 (37) 4.3 Based on 37 reviews ## Pricing Value for money 4.2 (29) Free Trial Free Version Basic $4.00 Per Feature,Per Month Value for money 4.2 (29) 4.2 Based on 29 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ kintone](https://www.capterra.com/p/143607/kintone/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (28) 4.4 Based on 28 reviews ## User reviews Overall rating 4.3 Based on 38 reviews Filter by rating Counts reflect reviews available in this feed. 5(20) 4(13) 3(3) 2(2) 1(0) Mentioned topic Recent reviews first, then most helpful Adanne C. Customer Support Team Lead Used the software for: Less than 1 year ### "Chatwork makes me work faster." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2018 Primarily Chatwork has improved the speed with which we work in my organization :we now send more of real-time chat messages as against constantly exchanging emails within my organization. While also keeping us better organized by making it possible to save all of our information exchanges in one place and organize them by project or topic ,thereby simplifying the process of searching through them whenever we need to. Pros I like the basic funtionalities Chatwork provides me at work ,enabling me exchange files easily with my fellow colleagues ,likewise have conversations on video calls.Its task management features has improved the speed at which I get tasks completed at work. I am also able to use Chatwork across different operating systems and different devices ,thereby providing me with ease of access : which is a key factor in the modern workplace ,where staffs are never static. Lastly,it integrates with my favorite browser - Chrome. Cons The task assignment functionality will be better designed as a checkbox. April D W. Administration Used the software for: Less than 1 year ### "Mobile Around Me Everywhere" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 17, 2025 my life is mobile these days trying to run a new business while promoting, so this is most helpful when doing task or to do lists for myself and my girls, can manage call outs, group chats, all of it is in one app!!!!!helps me keep record of absences and reward my loyal staff for their hard work, with the mobile feature its a given that ill at least give her a whirl so far im actually ok with the few flaws ive found Pros easy to use like super easy for organizing meetings, schedules, task reports, etc, can have all my messages in one place, efficient for record keeping for call outs and more offers file share. my biggest is the mobile feature. Cons seems more outdated than some software, sometimes it just stops like its frozen while loading and i have to restart the process of whatever im doing, but i can deal with that. DI Director Director Used the software for: 3-5 years ### "Not helpful for productivity" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 February 16, 2021 Recently Chatwork has implemented "reactions" (icons in Slack). This is somewhat useful, but there is just 6 or 7 kinds of it... And I cannot understand why they won't implement Threads. Pros \- Chatwork's task management feature, a little like the remind feature on Slack, is somewhat useful. Cons \- Unlike Slack which shows conversations as Threads, Chatwork will show all conversations chronologically. This will make all conversations simply a mess, and will force you to be totally unable to follow what is happening at all. I see many people suffering in my company being unable to handle their vast amount of unread messages. I truly wish to switch to Slack when my company has the chance. OW Owner Owner Used the software for: 1-3 years ### "Chatwork Beats Email 90% of the Time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 We have all sorts of way to communicate available to us these days. But usually, when working with clients (I run a content-production company), I used to use email. It was easy to get to. It created a good record of conversations. It was easy to search. But... it... is... so... slow. I found out about Chatwork and started using it with one of my clients, and the entire nature of our communication changed. I guess I'd put it this way: email is a form of communication: Chatwork is a conversation. It's like texting, but you can do it from your desktop too. It does everything that email does (easy to use, get to, archive, search, etc). It just turns communication into conversation which, I think, helps me build stronger relationships with my clients. And for a freelancer, building those relationships is the key to creating long-term customers. I think email still has a place. I still use it. I just use it much less. Pros I like the way Chatwork was easy to install, was immediately understandable, and enabled me to really start to talk with customers instead of exchanging messages. I don't always use Chatwork in real time. Sometimes I post a comment or a file or video or something in the middle to the conversation I'm having with someone, ask them to take a look at it, and post a comment when they're finished. It's a big help to be able to connect the file/video.etc directly to the conversation. What's cool about Chatwork too is that you can see exactly when and with whom you shared the document or whatever and, hopefully, what their reaction to it was. Cons I guess I'm not terribly crazy about the overall interface. I think it looks a little drab. I'd like to see them make it a little cheerier. But I like the way you can put emoticons into the conversation to make sure the recipient is reading the post in the way you intended. BA Business Analyst Business Analyst Used the software for: 1-3 years ### "Chat to work!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 5, 2018 In overall, it is a usable messaging application. That allows you to communicate within the company. It also sends mail to remind you that you have unread messages. Pros 1\. Easy to use. like the tagging of receiver of message in the group chat. 2. allowing me to select, copy or quote the message, then attached it to your reply. 3. Able to view all the messages from the start of the group chat, even if you join in the middle Cons 1\. it has a limited number of group chat your allowed to join in. And that's the difficult part of using the application, because we have a lot of different group chat needed to join in. You need to upgrade first your subscription in order to join. SQ Software QA Associate Software QA Associate Used the software for: 1-3 years ### "Chatwork Walk The Talk" 5.0 April 10, 2018 Pros First of all it's easy to install for Desktop and Mobile, even the web platform it's very easy to use if you are in an agile team you'll understand why this is an effective messaging system. I like the "My Chat" which you can send personal/private conversation for yourself, I mean if you have to remind yourself for some links to test or links for some tutorials. And my favorite function that Chatwork have is the Search bar, because whenever I need to find some credentials regarding our on going projects I just have to type a keyword regarding the topic/credentials I need to find. Cons For me sometimes the notification alert does not really work for my desktop as well with my mobile, that's why my teammate sometimes remind me that there's a message in our group chat at Chatwork. Petya M. web site developement and design Used the software for: Less than 1 year ### "I use it with at work, we are international team." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2018 It changed the way I chat! Pros I like that, it was very easy to install the app. A reliable chat app is very important in any international team. One of the best things ( my opinion) is the search option. in most of the apps I have used - I had ti serach manually and it is not very fast or comfortable. With Chatwork is easier - I just write the necessary keyword and I see all the relevant content. So easy! Cons It happened ( to me also) the notifications to "notify" me a bit later, which is not even an issue, since I cehck my messages regularly. MS MIS Support MIS Support Used the software for: Less than 1 year ### "chat application for business purposes is so awesome" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 26, 2018 professional application. very good and really suit for business purposes. Pros it allows you create your group chat and let's you tagged the recipient directly, so he/she will know that she/he has a message. and vise versa. it has a chat for yourself, if you want to type or ready your message for someone. so cool! Cons nothing negative in particular, coz it also have an mobile app, lets you communicate even your out of the office. It also allows you to read all previous messages, so you can catch up with the conversation. Its nice of it. RO Ruby On Rails Developer Ruby On Rails Developer Used the software for: 1-3 years ### "Review for Chatwork" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 10, 2018 Pros Chatwork is suitable to use in company or organization. The interface is simple and effective. Cons Sometimes, the server stop working and you can't use Chatwork on web or application. Jenny M. Freelance Content Writer Used the software for: I used a free trial ### "Less emails - faster team communications." 4.0 April 29, 2019 Pros This is a sort of hybrid between Skype and Trello. You can chat with your team, video call, and send files and media; but you can also view projects and assign tasks. It's a definite step-up from back and forth emails. I like the filesharing feature in particular because it lets you preview it within your browser and you can see all the files you've uploaded in one place. The chat is very intuitive and has all the necessary features like keyword search and "pinning" important messages for safekeeping. Plus there is a desktop version and it was easy to set up. Similar to Slack, you have a "My Chat" where you basically send yourself links and important notes. Cons I would say the UI could use an update. It's a bit drab, at least in comparison to most modern chat platforms. The overall color scheme could be more vibrant. [View all Reviews](https://www.capterra.com/p/147313/Chatwork/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Slack vs Chatwork](https://www.capterra.com/compare/135003-147313/Slack-vs-Chatwork) [Trello vs Chatwork](https://www.capterra.com/compare/147313-211559/Chatwork-vs-Trello)